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...o;master thief” by the Inspired Leaders Network due to his record of stealing ideas from one environment to use in another. Having used yacht designers to put beds into aircraft at British Airways and rugby referees to provide new approaches to risk/regulation management in Financial Services, Hamish will challenge you and your team to think further outside the box in your search for breakthroughs.
Whether speaking at or hosting your conference (or running one of his masterclasses), Hamish will inspire your team with his rapid fire, enthusiastic stories of innovation in both his own career and the lessons he has learned from other fields as diverse as sport, music, the armed services and teachers! From this come practical lessons and tools we can all use to accelerate innovation, put the customer at the centre of our organisation and/or revolutionise our approach to people/team leadership.
Key to the power of his message and “war stories”, is that this is a guy who has done it himself, and done it at a very senior level in a variety of different environments! Hamish was trained in Brand management at Procter and Gamble, a Management Consultant at Price Waterhouse, Head of Brands at British Airways, CEO of Eurostar, and CEO of Sainsburys Bank....all before he was 40! In all cases, he left behind a record of significant business growth triggered by a willingness to challenge the normal way of doing things. When not working on his latest innovation (to launch a new airline!) he spends his time conference and masterclass speaking; running skills exchange events and assisting organisations in their quest for further innovation and/or brand growth.
Case histories, practical tools, adverts, props, interactivity with the audience and tailoring of his messages to your environment are all features of Hamish’s approach. Past clients have:
• Changed their approach to influencing internal and external customers after listening to both Procter and Gamble and BA’s rigorous approaches to gaining customer insights.
• Started selling “Benefits” rather than products to internal and external customers after listening to the experiences of BA, Mars and Eurostar.
• Created a more innovative/breakthrough culture with new methods for looking outside the current environment.
• Looked at lessons from successful brands to change the way they act as a team and influence internal customers
• Looked at advertising as a role model for revolutionising everyday communications
• And much more
Hamish regularly speaks both in the UK and all over the world. Past clients include Ernst and Young, Fujitsu, Diageo, Royal Bank of Scotland, Royal Mail, Post Office, Lloyds TSB, BAA, HBoS, Microsoft, BAA, PWC, Economist.
Topics
• Accelerating Innovation
Looking outside your current environment
Creating an innovation culture/Making it happen!
Creating sustainable change
etc
• Bringing your brand to life
Putting the customer at the centre of the organisation and culture
Breakthroughs in customer service and customer relationships
What can we all learn from great product and service brands?
etc
• Leadership and team breakthroughs
You and/or your team as a brand!
New approaches to performance improvement
etc
Comments
One of the best presentations I have ever seen, let alone had the good fortune to Chair” – Chairman, Economist IT Directors Conference
"Hamish's presentations crackle with energy and original insights that make even our group of top-level, seasoned, high-achieving UK business and public sector leaders think 'Crikey: that's inspiring! Why didn't I think of that!?' And these are people who it's hard to impress..." – Chairman, The Inspired Leaders Network
"Dynamic and energetic messages; Hamish challenged our thinking and made us view some of our leadership issues as opportunities"
“The partners raved about him”
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- Bringing your brand to life
- Leadership and team breakthroughs
- Accelerating Innovation
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