Author, trainer, speaker, international change consultant who drove changes to make Selfridges one of the most profitable department stores in the world.
Alan O'Neill is an author, trainer, conference speaker, international change consultant. He is known as the "The Change Agent" and has over thirty years of experience supporting iconic brands to achieve amazing results across the B2B, B2C and public sectors and understands how to drive change in a business. Alan has a reputation for making the complex simple and for being down-to-earth and practical. He was the lead consultant to Selfridges and was instrumental in making it was of the world's most profitable department stores.
Alan O'Neill is an author, trainer, conference speaker and international change consultant.
Known as "The Change Agent", Alan has over thirty years of experience from the front line to the board room supporting high profile brands to achieve amazing results. Alan has a reputation for making the complex simple and for being down-to-earth and practical. As the lead consultant to Selfridges he was instrumental in transforming it to become the world's most profitable department stores and has been voted as "the best department store in the world".
As a speaker Alan is energetic, passionate and engaging drawing on his vast amount of real life experience from working with global brands including Selfridges, Bank of Irl, Harrods, Eli Lilly, Intel, Lufthansa,Mercedes, Moet Hennesy, Ramada Hotels, Scottish Power, Sherry Fitz, St Gobain, The UN, Vodafone and Disney.
O'Neill is an Irishman with a practical, no nonsense attitude to business which is highly sought-after all over the world. Senior executives and board directors seek his advice because of his knack for re-focusing the issues and his reputation for making the complex simple. His retail experience ranges from food to fashion, luxury to mass market and big stores to multiple sites and in everything that he does he believes that the focus has to be on one thing - the customer.
This focus on customer experience has produced stunning results. Until 2004, Selfridges was something of a sleeping giant but under O'Neill's guidance it has become not only the best department store in the world but one of the most profitable per square metre. Outside retail he has brought discipline, rigour and common sense to change projects involving companies like AIB Bank, Britvic, Chevron, Kizad, Lavazza, Nissan, Symantec and Xerox.
He is currently working on a book called 'Super Service Made Simple' with others in the pipeline. He is an experienced conference speaker and facilitator with a reputation for asking tough questions.
Alan is very commercial and gave practical, sound advice that truly inspired and motivated our people. - CEO Financial Services, UK. With no fluff, Alan made efforts to get to know us. That's what made our partnership work. - VP Europe Software Localisation, EMEA
We've invited Alan to speak on several occasions. If I had to do them all over again I'd call Alan. - Marketing Director FMCG, UK
"We greatly admire the Selfridges brand and wanted to hear the success story firsthand." - CEO Retail, Russia
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