Ron-Kaufman-speaker

Ron Kaufman

Author of New York Times and USA Today best-selling book and fourteen other publications, speaker, the founder of Up! Your Service and the world's foremost authority on customer service culture.


Ron Kaufman is an author, consultant, founder of "Up! Your Service”, speaker and is considered to be the world's foremost authority on customer service culture. He has become an international expert on customer service and has taught organisations the world over to provide an exceptional level of customer care. Embracing the traditional view that it is essential that customers feel valued, he has taught government agencies and big businesses alike on how to create a culture which promotes exceptional service and leaves both staff and customers feeling positive, promoting loyalty, an enhanced reputation and encouraging repeat custom.


Videos of Ron Kaufman


The Case for a Culture of Service Excellence
Service principles create a common service language
Ron on service culture

Speaker Profile


About Ron Kaufman


Get a complimentary copy of Ron's book

Grab a free copy of the bestselling Uplifting Service: The Proven Path to Delighting Your Customers, Colleagues, and Everyone Else You Meet

 

Ron Kaufman is a best-selling author, consultant, speaker, the founder of "Up! Your Service” and is a leading educator and motivator for uplifting customer service and building service cultures.

He is the author of the New York Times and USA Today best-selling book "Uplifting Service! The Proven Path to Delighting Your Customers, Colleagues and Everyone Else You Meet” and fourteen other books on customer service, business and inspiration.

Ron has become an international expert on customer service and has taught organisations the world over to provide an exceptional level of customer care. Embracing the traditional view that it is essential that customers feel valued, he has taught government agencies and big businesses alike on how to create a culture which promotes exceptional service and leaves both staff and customers feeling positive, promoting loyalty, an enhanced reputation and encouraging repeat custom.

Speaking Style

As a speaker Ron is innovative, inspirational and practical. He is the world's top customer service guru and aims to transform service culture and he does not disappoint his audience, leaving them feeling positive and highly capable of facing future challenges.

Drawing on his vast experience he is passionately commited to achieving results derided from proven methods to help clients upgrade service performance and build strong service cultures.  

His unique approaches to learning and leadership have been featured in the New York Times, the Wall Street Journal, and USA Today. Ron was invited to Asia in 1990 by Singapore Airlines and the government of Singapore to create and launch a national service quality training organization.

He is a graduate of Brown University, USA with studies in France, London and Berkeley, California. He is a professional member of the Author’s Guild, Global Speakers Federation and International Association of Learning Providers.
Ron resides in Singapore and travels widely to promote and realize a vision of “Our world where everyone is educated and inspired to excel in service.”

Speaking Topics


  • Leading The Service-Focused Culture: Creating Superior Service From The C-Suite
  • Uplifting Service: Exceeding Customer Expectations One Action At A Time
  • Capturing The Power Of A Superior Service Culture: Creating A Sustainable Competitive Advantage
  • Building Your Business With Service Partnerships: Making The Most Of The Relationships That Matter

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Books By Ron Kaufman


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