Ron Kaufman: Biography highlights

Ron Kaufman is an author, consultant, founder of “Up! Your Service”, speaker and is considered to be the world’s foremost authority on customer service culture.

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Full biography of Ron Kaufman

About Ron Kaufman

  • Author of the New York Times Bestselling book Uplifting Service: The Proven Path to Delighting Your and Customers, Colleagues, and Everyone Else You Meet.
  • Hall of Fame Presenter and Keynote Speaker Asia Professional Speakers inaugural recipient “Lifetime Achievement Award”
  • Ranked #1 in Customer Service Expert in the World by Global Gurus in 2018, 2019, and 2020
  • Creator of #1 Ranked Customer Service Development Program, Uplifting Service, The Proven Path, 2020

He has become an international expert on customer service and has taught organisations the world over to provide an exceptional level of customer care. Embracing the traditional view that it is essential that customers feel valued, he has taught government agencies and big businesses alike on how to create a culture which promotes exceptional service and leaves both staff and customers feeling positive, promoting loyalty, an enhanced reputation and encouraging repeat custom.

He is the author of the New York Times and USA Today best-selling book “Uplifting Service! The Proven Path to Delighting Your Customers, Colleagues and Everyone Else You Meet” and fourteen other books on customer service, business and inspiration.

Speaking Style

As a speaker Ron is innovative, inspirational and practical. He is the world’s top customer service guru and aims to transform service culture and he does not disappoint his audience, leaving them feeling positive and highly capable of facing future challenges.

Drawing on his vast experience he is passionately committed to achieving results derided from proven methods to help clients upgrade service performance and build strong service cultures.

His unique approaches to learning and leadership have been featured in the New York Times, the Wall Street Journal, and USA Today. Ron was invited to Asia in 1990 by Singapore Airlines and the government of Singapore to create and launch a national service quality training organization.

He is a graduate of Brown University, USA with studies in France, London and Berkeley, California. He is a professional member of the Author’s Guild, Global Speakers Federation and International Association of Learning Providers.

Ron resides in Singapore and travels widely to promote and realize a vision of “Our world where everyone is educated and inspired to excel in service.”



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Watch Ron in action

1/4 videos
What Matters Most For The Success Of An Organization
What Matters Most For The Success Of An Organization
Fundamental customer service principles lead to a common service language By Ron Kaufman
Fundamental customer service principles lead to a common service language By Ron Kaufman
Ron Kaufman, Founder of UP Your Service! College on The Leaderonomics Show
Ron Kaufman, Founder of UP Your Service! College on The Leaderonomics Show
Ron Kaufman DEMO REEL Video_Bureau Edition
Ron Kaufman DEMO REEL Video_Bureau Edition

Ron really opened our eyes to the little things we can change in our approached that add tremendous value to ourselves and others.

Sandra Leung Li
Analytical Lead

Ron takes something really logical that should be a part of everyday life and turns it into something very enjoyable and useful.

Patricia Enslow
Head, Strategic Marketing
POWDR Adventure Lifestyle Group
Ron provided valuable videos for our Leadership retreat to ground our team in service as one of our core commitments. His personalized style sparked “Service as a Passion” for everyone on our leadership team. We are excited to roll this commitment out across our portfolio.
Justin Sibley
Harvard Business School

I have never seen anyone put so much valuable information in such a short period of time and do it so delightfully.

Paul Snider
Program Committee Chair
Stanford University

Ron’s energy and enthusiasm for service leaps off the stage. We are still talking about his presentation months after the event.

Cindy Williams
Office of Public Affairs
The Lux Collective

Ron created a highly appreciated “Built to Care” online program uniting our leadership team across countries. Structured around Ron’s extraordinary book, we conducted 12 sessions with 230 leaders who contributed their ideas on screen. The impact was significant leading to rapid implementation across the group.

Paul Jones
Chief Executive Officer
Ron delivered a webinar for our leadership team to introduce us to the foundation of a customer centered culture. He helped us seize the opportunity we have to deliver “Unbelievable Customer Experiences” and gave us tools to think about and improve interactions from our customers’ perspective.
Agustin Lopez Diaz
Senior Vice President Total Customer Satisfaction
Thank you for the extremely engaging and useful video you created. We screened it as part of “Time to Shine” event and there was huge positive reception and appreciation. I am the pillar lead for Service Culture and thank you on behalf of Unilever for this wonderful session.
MV Gangineni
Director Business & Finance Services

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