Ron Kaufman

"Ron’s presentation was exceptionally well received. He tailored his presentation to our industry and really understood what our company's needs are. He took time to learn as much as possible about our brands and strategy."

"Ron’s passion for the customer is second to none. He invigorated and inspired 100 leaders across all of our Asian markets on our annual (virtual) conference. The feedback unanimously was first class. Our people took away new learning and were truly motivated to accelerate our brand ambitions around the customer."

"Having successfully collaborated with Ron on a number of projects related to customer experience, service excellence, and sustainable growth. I certainly recommend his expertise to any organization that has ambitions to structurally evolve to address these complex topics."

"What I like most is Ron’s enthusiasm. He is obviously an expert on the subject. The content is enlightening. He kept me focused and engaged the entire time. And the intonation of his voice is fascinating! Such an enjoyable training for every member of our leadership team."

"Ron delivered awesome session to Microsoft attended by 300 managers, leaders, executives, and account team from countries worldwide. Very valuable call, content, excellent speaker. Ron is CLEARLY an expert in this area, and his experience was directly relatable to Microsoft's day-to-day work."

"Ron is an amazing speaker and energizer – definitely the best training I have ever attended. He is truly passionate about helping companies create magic by getting the service culture right. His positive energy is so uplifting. We need more of that right now!"

"BNP Paribas organised “Evolution of Client Service Culture in a Transformational World” live video conference with Ron Kaufman. We simultaneously engaged over 500 people from 26 countries and 33 different locations. Ron’s inspirational message was very well received with many follow-up conversations illustrating the value of this great initiative."

"Thank you for your amazing job to make the training a success! We have received great feedback from the leaders and advisors who had attended your sessions. We hope to work with you again on future projects."

"Thank you for speaking at the ASEAN webinar yesterday! For the live session we see a high conversion attendance rate. We have kicked off on-demand and will continue to amplify this piece of content. Thank you again for sharing all the great insights and perspectives!"

"Ron really opened our eyes to the little things we can change in our approached that add tremendous value to ourselves and others."

"Ron takes something really logical that should be a part of everyday life and turns it into something very enjoyable and useful."

"Ron provided valuable videos for our Leadership retreat to ground our team in service as one of our core commitments. His personalized style sparked “Service as a Passion” for everyone on our leadership team. We are excited to roll this commitment out across our portfolio."

"I have never seen anyone put so much valuable information in such a short period of time and do it so delightfully."

"Ron’s energy and enthusiasm for service leaps off the stage. We are still talking about his presentation months after the event."

"Ron created a highly appreciated “Built to Care” online program uniting our leadership team across countries. Structured around Ron’s extraordinary book, we conducted 12 sessions with 230 leaders who contributed their ideas on screen. The impact was significant leading to rapid implementation across the group."

"Ron delivered a webinar for our leadership team to introduce us to the foundation of a customer centered culture. He helped us seize the opportunity we have to deliver “Unbelievable Customer Experiences” and gave us tools to think about and improve interactions from our customers’ perspective."

"Thank you for the extremely engaging and useful video you created. We screened it as part of “Time to Shine” event and there was huge positive reception and appreciation. I am the pillar lead for Service Culture and thank you on behalf of Unilever for this wonderful session."