About Tony Hsieh
His message that staff happiness and involvement leads to success is a truly inspirational one - one that is being emulated by businesses the world over. Hsieh believes that staff satisfaction is key to another fundamental aspect of success - customer service. He argues that instead of spending vast sums on advertising campaigns, organisations should invest heavily in customer service and rely more on reputation and word of mouth to obtain new and repeat custom.
- Co-founder of LinkExchange
- CEO of Zappos.com
- Customer service and business culture guru
- Author of the bestselling 'Delivering Happiness: A Path to Profit, Passion and Purpose'
Charismatic and enthusiastic, Hsieh shares his radical and revolutionary tips for business success.