Tony Hsieh innovation speaker

Tony Hsieh

The serial entrepreneur and customer service genius who is revolutionising the modern approach to marketing.

Internationally renowned CEO Tony Hsieh is keen to share how he turned online shoe retailer into one of Fortune magazine's 'Top 25 Companies to Work For' by transforming company culture.

Videos of Tony Hsieh

The City as a Startup
Zappos Company Culture
Top 10 Rules For Success

Speaker Profile

About Tony Hsieh

His message that staff happiness and involvement leads to success is a truly inspirational one - one that is being emulated by businesses the world over. Hsieh believes that staff satisfaction is key to another fundamental aspect of success - customer service. He argues that instead of spending vast sums on advertising campaigns, organisations should invest heavily in customer service and rely more on reputation and word of mouth to obtain new and repeat custom.
  • Co-founder of LinkExchange
  • CEO of
  • Customer service and business culture guru
  • Author of the bestselling 'Delivering Happiness: A Path to Profit, Passion and Purpose'

Speaking Style

Charismatic and enthusiastic, Hsieh shares his radical and revolutionary tips for business success.

Speaking Topics

  • How to build a long-lasting enduring brand
  • The importance of customer service and company culture
  • Delivering happiness to customers and employees


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Books By Tony Hsieh

Delivering Happiness: A Path to Profits, Passion and Purpose (2010)

Fee Details

Home Region

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To book Tony Hsieh call +44 (0)1628 636600 or email

Please note:
1. Fee guidelines are for speaking engagements taking place in England
2. Regrettably, we cannot contact Tony Hsieh on your behalf unless it is for a genuine speaking engagement.
3. We also will not supply contact details for Tony Hsieh or any other speaker without their express consent.