Speakers on customer experience and retention

The key to long term success often lies in understanding what your customers want as they are the lifeblood of any business

Good customer experience can enhance your reputation and brand. A focus on customer retention strengthens your business and future profits.

This core element to your business is evolving all the time, with customers sharing their experiences online and brand loyalty becoming a thing of the past as choice expands.

Our speakers on customer service, customer experience and customer retention can help your team improve and enhance the way people experience your business.

Meet our customer experience speakers

Concetta Lanciaux Speaker
Luxury goods market visionary and pioneer
Costas Markides Speaker
Professor of Strategic and International Management at the London Business School
Carlos Munoz Speaker
Top Spanish entrepreneur known as the ‘Spanish Richard Branson’
Ramon Vullings
Cross-industry expert & ideaDJ
Peter Fisk Speaker
Inspiring Leadership + Smarter Innovation + Accelerating Growth Bestselling author, keynote speaker, expert advisor to business leaders
Noreena Hertz Speaker
One of the world’s most influential thinkers
Ken Hughes, Speaker
Leading consumer and shopper behaviouralist, and customer experience strategist
Martin Lindstrom Speaker
Leading expert on business, brand, and culture transformation. Time 100 and Thinkers50 laureate
Mary Portas Speaker
Known to the nation as Mary, Queen of Shops
Mark Ritson, speaker
Marketing & branding expert with worldwide recognition in his field