Speakers on customer experience and retention

The key to long term success often lies in understanding what your customers want as they are the lifeblood of any business

Good customer experience can enhance your reputation and brand. A focus on customer retention strengthens your business and future profits.

This core element to your business is evolving all the time, with customers sharing their experiences online and brand loyalty becoming a thing of the past as choice expands.

Our speakers on customer service, customer experience and customer retention can help your team improve and enhance the way people experience your business.

Meet our customer experience speakers

Ken Hughes, Speaker
Leading consumer and shopper behaviouralist, and customer experience strategist
Martin Lindstrom Speaker
Leading expert on business, brand, and culture transformation. Time 100 and Thinkers50 laureate
Mary Portas Speaker
Known to the nation as Mary, Queen of Shops
Mark Ritson, speaker
Marketing & branding expert with worldwide recognition in his field
Pete Cohen Speaker
Best-selling author, leadership expert, health and fitness professional and motivational speaker
Martha Lane-Fox Speaker
Co-founder of lastminute.com, UK Digital Champion, non-executive director of Marks and Spencer
Will Whitehorn Speaker
Former president of Virgin Galactic
Pierre-Yves Gerbeau Speaker
Chief executive of the Millennium Experience Company
Theo Paphitis Speaker
A dragon who understands that cash is king in the world of business
Shaun Smith Speaker
A leading expert on customer experience and brand leadership, co-author and speaker