Speakers on customer experience and retention

The key to long term success often lies in understanding what your customers want as they are the lifeblood of any business

Good customer experience can enhance your reputation and brand. A focus on customer retention strengthens your business and future profits.

This core element to your business is evolving all the time, with customers sharing their experiences online and brand loyalty becoming a thing of the past as choice expands.

Our speakers on customer service, customer experience and customer retention can help your team improve and enhance the way people experience your business.

Meet our customer experience speakers

Timothy Armoo
Founder and CEO of TikTok specialist agency, Fanbytes
Sarah Willingham Speaker
Serial entrepreneur and Dragons’ Den investor
Rachel Botsman Speaker
World renowned trust expert, visual thinker and dynamic storyteller
Martha Lane-Fox Speaker
Co-founder of lastminute.com, UK Digital Champion, non-executive director of Marks and Spencer
Martina Muttke Speaker
Swiss-based Executive with experience spanning over 50 countries and various cultures
Martina Olbertova Speaker
Meaning expert, brand & cultural strategist and keynote speaker
Isabel Aguilera Navarro Speaker
Former president of General Electric, Spain and Portugal; Former managing director of Google, Spain and Portugal
Concetta Lanciaux Speaker
Luxury goods market visionary and pioneer
Charlene Li Speaker
Pioneer and thought leader in the world of social technologies
Annemarie Steen Speaker
The playfulness expert who uses play to help us learn and grow