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Change in a Nutshell

Change is extraordinarily difficult to do as all (human) systems are wired for survival, which tends to mean repeating the coping strategies of the past. It is also extraordinarily complex to do, as organisations are comprised of many interlocking variables and myriads of human transactions – which operate both in the arena of the “legitimate”, or formal system, and the darker yet more powerful arena of the “shadow”, or informal system, where emotions are felt, work really gets done, and loyalties acted out.

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