Leadership

Why organisations work with Caroline Elliott Crisis decision-making earned in real avalanche rescues. Caroline has been on the team making the call when a four-year-old was buried under two metres of snow and the survival window was eighteen minutes. A rare set of named technical credentials inside a closed European emergency system: the only British woman fully qualified across French ski patrol rescue disciplines, the first British woman in a French Fire and Rescue mountain SAR dog handler unit, and a graduate of ENSA Chamonix. Direct experience of multi-agency coordination when none of the agencies have worked together before. Most leadership audiences understand the problem in theory; few have heard it explained by someone who has run it. Practical content on psychological safety and team performance, drawn from environments where the cost of getting it wrong is measured in survival rates. A track record of operating across language and cultural barriers inside a male-led emergency profession in France, told without standard motivational packaging. Biography highlights Only British woman to hold the full pisteur secouriste 2ème degré qualification, including avalanche bombing, NivoMétéo snow weather forecasting and avalanche dog handling. Graduate of École Nationale de Ski et d’Alpinisme (ENSA), Chamonix, 2011. First British woman to enter a French Fire and Rescue specialist mountain Search and Rescue dog handler unit (CGSR 64, Pyrénées-Atlantiques). Author of Fjord’s Mountain Mission (2021), the children’s snow safety book endorsed by the International Ski Federation (FIS). French edition published by Catherine Destivelle’s Les Éditions du Mont Blanc; the book is available in four languages. Holds the artificier qualification with ANENA (Association Nationale pour l’Étude de la Neige et des Avalanches) and the NivoMétéo qualification with Météo France. Founder of FjordSAR. Works as an international keynote speaker, snow safety educator, and risk management consultant for wintersports accidents. Represented at the Fédération Internationale des Patrouilles de Ski (FIPS) Conference, Riksgrenzen, 2024. Biography An avalanche call gives a rescue team about eighteen minutes. After that, survival rates collapse. Caroline Elliott has spent her professional life inside that window, working as a fully qualified pisteur secouriste in France and as an avalanche search and rescue dog handler with a specialist French Fire and Rescue mountain unit. That career is unusual on multiple counts. Caroline is the only British woman fully qualified across the French ski patrol rescue system, graduating from the École Nationale de Ski et d’Alpinisme (ENSA) in Chamonix in 2011. Alongside the patrol qualification, she holds artificier accreditation with ANENA, the French authority on controlled avalanche blasting, and NivoMétéo accreditation with Météo France. She was also the first British woman to enter a specialist French Fire and Rescue mountain SAR dog handler unit. What this profession teaches, and what makes it useful in a corporate setting, is the operating reality of high-stakes environments. Teams making the decisions are often working with incomplete information and across services that have never worked together. Communication has to be clear in two languages. Trust between strangers has to be operational before the rescue starts. For corporate audiences, Caroline translates those operating conditions into team performance terms, particularly composure under pressure and the communication discipline that holds when conditions deteriorate. Her illustrations come straight from the work. An early-morning controlled blast above a sleeping resort. A family rescue where the four-year-old came up alive after two hours under two metres of snow. A multi-agency operation where command authority had to be established in real time. Key speaking topics Leadership in high-pressure environments Crisis communication under stress Risk management and decision-making under uncertainty Multi-agency coordination in crisis Resilience in hazardous environments Psychological safety in high-stakes teams Women in male-led professional cultures Ideal for Leadership and operational teams in industries where decisions carry real risk, particularly emergency services, healthcare, energy, manufacturing, defence and insurance. Organisations preparing teams for restructuring, multi-agency programmes, or environments where cross-silo coordination has to work the first time it is tested. All-staff and conference audiences at events on resilience, crisis leadership, and team performance under pressure. Women-in-leadership programmes inside male-led professional cultures. Audience outcomes A specific picture of how decisions actually get made when time pressure is genuine, drawn from named operational scenarios rather than case study reconstructions. Concrete tests for whether their own team’s communication and coordination would hold when conditions deteriorate. A view of psychological safety as an operational variable, grounded in environments where it functions or fails in real time. Renewed energy and a different reference point for what “high pressure” actually means in their own work.

Why organisations work with Andrew and Gaia Grant The co-presenting format is its own offer. The audience hears two voices working a leadership problem in real time, with the academic and the facilitator perspectives playing off each other. The frameworks come out of Gaia Grant’s PhD research in the Discipline of Strategy, Innovation and Entrepreneurship at the University of Sydney Business School. The Innovation Climate Indicator (iCLi) is an academically validated diagnostic, which matters when the work has to defend itself in front of a board or audit committee. They treat the explore-preserve tension as the actual problem. Most innovation speakers present innovation as a simple acceleration story, which leaves leaders without a useful answer for the part of the business that has to stay reliable. The thirty-year working partnership is itself the case study for the leadership content. Andrew and Gaia have built a co-authored body of research while running a global consultancy together, and that lived material reads in the room as something that cannot be performed. Biography highlights Co-authors of The Innovation Race: How to Change a Culture to Change the Game (John Wiley & Sons, 2016) and the international bestseller Who Killed Creativity?…And How Do We Get it Back? (Wiley, 2012) Dr Gaia Grant: PhD researcher and lecturer in the Discipline of Strategy, Innovation and Entrepreneurship at the University of Sydney Business School Andrew Grant: founder and director of Tirian International Consultancy and a TEDx speaker, with three decades of executive facilitation across more than thirty countries Developers of the academically validated Innovation Climate Indicator (iCLi) and the Dynamic Polar Positioning (DPoP) framework, used with executive teams from Fortune 500 firms and government innovation programmes Keynote work at YPO Global Leadership Conference, APEC CEO Summit, the PwC US National Conference, Gartner ITxpo, TEDx and the Salesforce ANZ Roadshow Clients include Google, Nestlé, Boeing, Disney, Salesforce, Four Seasons Hotels & Resorts, Citibank, Visa, Goldman Sachs, UBS and the UAE Prime Minister’s Office Biography The hardest part of innovation is not coming up with new ideas. It is running the rest of the business while you do it. That tension is the central argument of two books co-authored by Andrew and Gaia Grant: The Innovation Race and Who Killed Creativity?. It is also the problem most organisations get wrong when they accelerate AI adoption. The research backbone is Dr Gaia Grant’s doctoral work in Strategy, Innovation and Entrepreneurship at the University of Sydney Business School. Her PhD examined what lets some organisations innovate sustainably while others stall. Two tools came out of it: the academically validated Innovation Climate Indicator (iCLi) and Dynamic Polar Positioning (DPoP), both now used by executive teams worldwide. Andrew Grant founded Tirian International Consultancy and is the working other half of the research in the room. Gaia anchors the academic case; Andrew runs the live facilitation, with simulations, audience experiments and the kind of pacing that keeps a three-thousand-person Salesforce roadshow following the argument. The partnership is thirty years old, which is why the co-presented sessions read as a working dialogue, not a stitched-together keynote. The work has been used by Google, Nestlé, Boeing, Salesforce, Four Seasons and the UAE Prime Minister’s Office, often delivered with partner institutions including Duke Corporate Education. What gets repeated is the clearest signal of fit: roadshows that return, leadership programmes that scale, teams running iCLi diagnostics by the next planning cycle. Key speaking topics Innovation leadership and culture The explore-preserve paradox in AI adoption Sustainable innovation in complex organisations Creative intelligence and critical thinking Ambidextrous leadership Innovation diagnostics and culture transformation Ideal for C-suite teams running concurrent AI adoption and core-business protection mandates Heads of innovation, transformation and strategy in large, complex organisations Boards and CEOs designing a programme of cultural change with a long delivery arc Executive education and leadership programmes that need academically defensible content Audience outcomes A working vocabulary for the explore-preserve tension that surfaces in every AI and innovation programme An honest read on where the organisation sits on innovation readiness, supported by the Innovation Climate Indicator (iCLi) A workable distinction between creative thinking and innovation execution, and where each is breaking down inside the audience’s own teams Visibility into which leadership archetypes in the room pull toward exploration and which pull toward preservation Decisions that hold up in a board paper because the framework behind them is academically validated

Why organisations work with Blake Morgan Three books, each making a distinct argument about customer experience: the operational discipline of More Is More, the technology playbook of The Customer of the Future, and the leadership framework of The 8 Laws of Customer-Focused Leadership. Audiences leave with applicable frameworks they can put to work the following week. Over a decade of weekly interviews with chief customer officers and CEOs on The Modern Customer Podcast. That volume of primary-source research gives her keynotes a specificity and currency that circuit speakers cannot match. Before becoming a full-time author and speaker, Blake was a customer service leader inside a Fortune 100 company. She speaks to leadership teams as someone who has worked inside the operational machinery that turns CX strategy into delivery. Her work focuses on the question now dominating CX boardrooms: how AI and automation are reshaping what customers expect and how organisations respond. She handles both the technology substance and the human experience side with equal credibility. Biography highlights Author of three books on customer experience: More Is More (2017), The Customer of the Future (2019), and The 8 Laws of Customer-Focused Leadership (2024). The Customer of the Future was listed by Business Insider among the top 20 books executives were reading during the COVID-19 period, and placed on Book Authority’s Top 100 Future of Technology Books of All Time. Senior Contributor to Forbes, with additional bylines in Harvard Business Review and Hemispheres magazine. Host of The Modern Customer Podcast, featuring chief customer officers, CEOs and CX operators from across industries. Guest lecturer at Columbia University and UC San Diego; adjunct faculty in the Executive MBA program at Rutgers Business School. Dubbed “The Queen of CX” by Meta; LinkedIn Top Voice; named one of the Top 40 female keynote speakers by Real Leaders magazine. Biography Most organisations that describe themselves as customer-centric are not. They have customer language in the strategy deck and customer photographs on the wall, alongside operational decisions that point in a different direction. Closing that gap is the work Blake Morgan has done for most of her career. She was working in the field before customer experience existed as a named discipline. Three books have followed. More Is More argued that memorable customer experience requires sustained corporate investment and introduced her DOMORE framework for structuring the work. The Customer of the Future, published in 2019, set out ten principles for companies preparing for AI, automation, and rising customer expectations around frictionless experience. The 8 Laws of Customer-Focused Leadership, published in 2024, is a playbook for keeping a customer-centric strategy alive inside an organisation under pressure. What gives her work unusual breadth is the range of roles she holds in parallel. She is a Forbes Senior Contributor on customer experience, host of The Modern Customer Podcast with hundreds of chief customer officer interviews behind her, adjunct faculty in the Executive MBA program at Rutgers Business School, and an adviser to companies including Amazon, Marriott, Coca-Cola and the Federal Reserve Bank. Each role produces primary-source material for the others. The dominant CX question has moved on from whether to invest in AI-enabled customer experience design. It is now how to build AI that customers actively want to interact with, at scale, without losing the emotional quality of the brand. That is the question at the centre of Morgan’s current keynote, Designing AI Experiences That Customers Remember. Key speaking topics Customer experience strategy and operations AI-enabled customer experience design Customer-focused leadership Building customer-centric cultures across the organisation Employee experience as the foundation of customer experience The future of customer loyalty in the AI era Digital transformation in service-intensive businesses Ideal for Chief Customer Officers, Chief Experience Officers and heads of customer experience responsible for operationalising CX strategy across an organisation Senior leadership teams and boards deciding how to integrate AI and automation into customer-facing operations without eroding the brand CMOs and heads of digital who are moving their organisations from campaign-driven marketing to experience-driven growth Audience outcomes A usable framework for turning customer experience from a strategic slogan into a daily operating decision Specific examples from companies currently getting CX right, and those getting it wrong, drawn from Morgan’s primary-source interviews A specific assessment of where AI genuinely improves customer experience and where it currently makes it worse A checklist of what customer-focused leaders do differently, drawn from the research behind The 8 Laws of Customer-Focused Leadership

James is a multi-bestselling author whose books span sport, comedy, mindset, performance and fitness, all delivered with his trademark honesty, humour and unfiltered storytelling. Since retiring from professional rugby in 2019, James has built a hugely successful career as a podcaster, presenter, author, DJ and high-demand public speaker. He is co-host of the smash hit weekly podcast The Good, The Bad & The Rugby, one of the UK’s most popular sports shows with over 120,000 listeners per episode. He has also launched a host of other successful podcasts including What A Flanker, Couple’s Quarantine, Backrow Radio, and the comedy led Amuse Douche, collectively amassing more than 500 episodes and 500+ hours of content.

Why organisations work with Tina Stowell She has run a national regulator from the inside. As Chair of the Charity Commission for three years, she rebuilt how a public body holds an entire sector to account, and can speak to regulatory pressure with the authority of someone who has applied it. She is one of the few practitioners who has led a legislative chamber through politically contested change, including the passage of equal marriage law through the House of Lords. Her current chairmanship of the Lords Communications and Digital Committee places her at the centre of UK scrutiny on generative AI, large language models and the future of news, with published committee reports cited by government and industry. She offers a working insight into how organisations earn or lose public trust, drawn from BBC corporate affairs, No. 10, the Cabinet table and a non-executive seat at Impellam Group plc. She speaks without political performance. Buyers commission her when the room contains regulators, ministers, journalists and executives who would all detect spin instantly. Biography highlights Leader of the House of Lords and Lord Privy Seal, 2014 to 2016, full Cabinet member from 2015. Chair, Charity Commission for England and Wales, 2018 to 2021. Chair, House of Lords Communications and Digital Committee, with reports on generative AI, media literacy and the future of news. Nearly a decade at the BBC, including Head of Corporate Affairs and Head of Communications for the BBC Trust. MBE in the 1996 Birthday Honours for service in the No. 10 Press Office under Prime Minister John Major. Spectator Peer of the Year, 2013 and 2024; Stonewall Politician of the Year, 2013. Non-executive director, Impellam Group plc; board member, ABTA; Social Mobility Commissioner since 2023. Biography The Charity Commission was a regulator that few outside the sector took seriously when Tina Stowell took the chair in 2018. Three years later it was setting the public conversation about how charities behave. That arc, from background body to active regulator, captures the kind of work she has built a career around: institutions under pressure, and the leadership choices that decide whether they recover authority or lose it. She came to that chairmanship through a route few in the Lords have taken. Five years in the No. 10 Press Office under John Major, recognised with an MBE in 1996. Nearly a decade at the BBC, including Head of Corporate Affairs during a period of intense scrutiny of the Corporation. Deputy chief of staff to William Hague at Conservative Party headquarters. The pattern is consistent: senior communications and governance roles inside organisations whose legitimacy was being publicly tested. In 2014 she was appointed Leader of the House of Lords and Lord Privy Seal, becoming a full member of the Cabinet after the 2015 election. The previous year she had taken the Marriage (Same Sex Couples) Bill through the Lords, work that drew Politician of the Year recognition from Stonewall and PinkNews and a first Spectator Peer of the Year award. Her current chairmanship of the Lords Communications and Digital Committee has produced some of the more substantive UK parliamentary work on large language models, generative AI and the future of news, with the 2024 report on LLMs widely cited in the policy debate on AI safety and opportunity. She also brings the texture that comes from having grown up in Beeston, Nottinghamshire, the daughter of a painter-decorator and a factory worker, with five O-levels and no university degree. That biography matters in the room. She has held cabinet rank, regulated a sector, and chaired the parliamentary committee scrutinising AI, without the credentialism that often accompanies those roles. Her Spectator Peer of the Year award was repeated in 2024 for parliamentary work on the ownership of UK newspapers. Key speaking topics Leadership and trust under public scrutiny AI governance and the UK regulatory environment Regulation as a leadership tool, not a compliance burden Decision-making in politically contested terrain Media, communications and reputational risk Public sector and charity sector governance Bridging divides across political, generational and institutional lines Ideal for Boards and executive committees facing regulatory or political exposure Senior leaders in regulated industries, charities, media and the public sector Communications, public affairs and corporate affairs leadership Policy and government relations teams in technology, financial services and consumer-facing businesses Audience outcomes A clearer view of what earns institutional trust in front of regulators, media and elected officials A practical reading of how UK and parliamentary scrutiny of AI is actually evolving Sharper instincts for spotting where leadership communication is hardening or losing the room A more honest sense of what the public sector expects of senior corporate leaders, from someone who has sat on both sides

Why organisations work with Shil Shanghavi His methodology has been stress-tested against the hardest possible conditions. Shanghavi manages a severe stutter and has built his entire framework from the requirement to communicate fluently under pressure. When he teaches communication, there is no abstraction – the techniques work because they had to. He turns a soft skill into a data problem. The SpeakerLab AI platform he developed measures pace, structure, eye contact, jargon, repetition, and narrative flow, giving organisations a means to track communication development in the same way they would any other performance metric. The music-based delivery technique is genuinely novel. His method of using musical time signatures and rhythm to manage presence, pacing, and fluency is not borrowed from conventional coaching. It is proprietary, demonstrably effective, and unmatched by other communication speakers in the market. His coaching background shapes the quality of practical output. As former Head of Speaker Coaching for TEDxPerth, he has worked with speakers whose performance is publicly scrutinised against one of the most demanding spoken-word formats in the world. That standard transfers to boardroom and conference work. Cross-cultural reach is operationally demonstrated. He has delivered keynotes and workshops to audiences across more than 70 countries, which means his frameworks have been tested for cultural transference, not just constructed for a single market. Biography highlights Former Head of Speaker Coaching, TEDxPerth Creator of SpeakerLab, an AI-powered platform that measures and analyses communication performance LinkedIn Top Voice for Public Speaking Subject of SHIL, an award-winning short film documentary (2021) chronicling his communication journey Presentation mentor, IMPACT 100 WA Has delivered keynotes and workshops to audiences across more than 70 countries Developed a proprietary communication technique using musical time signatures to manage fluency and stage presence Biography The most persistent failure in leadership development is not a shortage of smart people. It is a shortage of leaders who can make their thinking land. Communication breakdowns are rarely about content; they are about trust, presence, and the ability to make an audience believe that the person speaking has actually lived what they are saying. That problem sits at the centre of Shil Shanghavi’s work. Shanghavi built his communication framework from necessity. Managing a severe stutter since childhood, he developed a proprietary technique rooted in musical time signatures: using rhythm, pace, and structure drawn from progressive house music to achieve fluency and presence on stage. What began as a personal survival mechanism became a coaching methodology, tested over decades of practice and refined through his role as Head of Speaker Coaching for TEDxPerth, one of the most demanding public speaking environments in the world. His contribution to the field extends beyond technique. Shanghavi developed SpeakerLab, an AI platform that analyses communication performance across dimensions including eye contact, pacing, structure, jargon, and narrative coherence – translating what most coaches treat as intuition into measurable, actionable data. For organisations that have tried conventional presentation training and found it evaporates within weeks, the ability to quantify progress changes what improvement looks like in practice. His work spans more than 70 countries and a range of industries, with clients that include senior executives, leadership teams, and TEDx speakers preparing for high-scrutiny environments. He is a LinkedIn Top Voice for Public Speaking and the subject of a 2021 award-winning documentary, SHIL, which traces his journey from communication fear to global platform. Key speaking topics Storytelling as a leadership and trust-building discipline Communication under pressure and high-stakes environments AI and measurement in communication development Executive presence and authentic leadership communication Building organisational culture through narrative Cross-cultural communication and global audiences Overcoming communication fear and building confidence Ideal for CHROs and L&D leads commissioning leadership communication programmes Senior executive and C-suite teams preparing for high-visibility engagements Conference organisers seeking a keynote that combines personal narrative with practical communication frameworks Organisations embedding authenticity and trust as cultural values at senior level Audience outcomes A practical framework for structuring stories in professional contexts – pitches, presentations, and leadership communications Familiarity with the SpeakerLab AI approach to measuring and improving communication performance Techniques for managing pressure, presence, and fluency in front of audiences of varying sizes and seniority A reframed understanding of authenticity as a practical communication tool, not a personality trait Confidence in applying storytelling principles to business communication across digital and in-person formats

Why organisations work with Lilah Jones She has run the room she is now coaching. Two decades inside Microsoft, Oracle, and Google Cloud, including a stint as head of corporate sales for North Central U.S., means her advice carries the weight of someone who carried a number. Her Activation Methodology gives leaders a structured way to break decision deadlock, not a pep talk. Audiences leave with a sequenced plan for the next ninety days, owned by named people. She speaks to the operator’s problem during transitions: how to keep a team executing while the strategy, structure, or leadership above them is still being rewritten. She built and led inside a sales organisation that grew Google Cloud from a standing start into one of the largest enterprise franchises in tech, and she draws her examples from that environment rather than from secondary research. Biography highlights Roughly nine years at Google, including a role on Google Cloud’s founding sales team and head of corporate sales for North Central U.S. Earlier enterprise sales and sales-management roles at Microsoft and Oracle. Adjunct faculty at Suffolk University’s Sawyer Business School, teaching working professionals. Creator of the Activation Methodology, the framework behind The Activated Leader keynote and her eight-week Activated Leader group coaching programme. Has spoken for and worked with organisations including Microsoft, Google, HP, WISE, DePaul University, NIST, Lesbians Who Tech, and Women of Influence. Biography Most leadership programmes assume the bottleneck is skill. Inside large enterprises during a restructure or strategy reset, the bottleneck is usually decisions. Capable managers stop committing because the next layer up is still moving, and entire quarters disappear into preparation that never ships. Lilah Jones spent roughly two decades inside that environment. She joined Google Cloud’s founding sales team and later ran corporate sales for the North Central U.S., after earlier sales and management roles at Microsoft and Oracle. The through-line of that career is selling and managing while the surrounding business is being rebuilt, which is the same condition most of her clients now face. The work she does today turns that operator experience into a method. Her Activation Methodology, taught through The Activated Leader keynote and an eight-week group coaching programme, is built around a single move: getting leaders from analysis to commitment with a clear, sequenced plan and named owners. The named keynotes around it, including Courage as a Carry-On and Manage Your Blindspots, address the adjacent problems of feedback, self-advocacy, and the personal cost of stalled decisions. She also teaches, as adjunct faculty at Suffolk University’s Sawyer Business School, and has worked with organisations including Microsoft, Google, HP, WISE, DePaul University and NIST. The audience she is most useful to is the layer of senior managers and directors who are expected to drive a transition without the authority to redesign it. Key speaking topics Leading through transitions and restructures Executive decision-making under uncertainty Sales leadership and high-performing commercial teams Psychological safety and feedback culture Career transitions for senior operators Transformation execution inside large enterprises Ideal for CROs, CCOs and sales leadership running through reorganisation, integration or new go-to-market models Heads of leadership and executive development designing programmes for director and VP populations CHROs and transformation leads running enterprise-wide change where middle-layer execution is the constraint Women in leadership networks and senior-women development programmes inside large organisations Audience outcomes A named method for moving a stalled leadership team from review to commitment within a defined window. Specific language for separating the decisions that need more analysis from the ones that have been ready to make for weeks. A clearer view of how feedback culture and psychological safety either accelerate or quietly block execution. Concrete examples from inside Google Cloud, Microsoft and Oracle of how senior leaders behave when their own ground is shifting.

Why organisations work with Trabucchi and Buganza The Platform Thinking Matrix gives strategy and transformation teams a structured instrument for identifying precisely where platform mechanisms can be applied to existing business models, built from a decade of research on established companies, not borrowed from startup literature. The Digital Phoenix Effect draws on analysis of 140 platform initiatives across S&P 500 companies, with detailed cases from Siemens, AXA, Eni, and Domino’s – the organisations their research is built around look like most audiences, not like Silicon Valley startups. With 100+ peer-reviewed publications in journals including the Journal of Product Innovation Management and Technovation, their frameworks can be tested against sustained evidence – not just a practitioner’s conviction codified into a model. As Scientific Directors of the Platform Thinking HUB within Politecnico’s Digital Innovation Observatories, they give organisations access to live, connected research, not a fixed set of frameworks. Shortlisted for the Thinkers50 Distinguished Achievement Award in Digital Thinking: the body that the Financial Times has described as producing the Oscars of management thinking. Biography highlights Associate Professor of Platform Thinking (Trabucchi) and Full Professor of Leadership & Innovation (Buganza), School of Management, Politecnico di Milano Co-founders and Scientific Directors of the Platform Thinking HUB within Politecnico’s Digital Innovation Observatories, and of LEADIN’Lab; Buganza chairs the EIASM International Product Development Management Conference Thinkers50 Radar Class of 2024; shortlisted for the Thinkers50 Distinguished Achievement Award, Digital Thinking category Co-authors of Platform Thinking: Read the Past. Write the Future (Business Expert Press, 2023) – shortlisted for the Business Book Awards 2024 and translated into Italian and Chinese – and The Digital Phoenix Effect (Platform Thinking Publishing, 2025) 100+ peer-reviewed articles in journals including the Journal of Product Innovation Management, Technovation, and Information Systems Journal Co-founders of Symplatform (2018), the annual international conference on digital platforms connecting researchers and practitioners Biography Most digital transformation advice is written for companies that do not yet exist. Trabucchi and Buganza study the ones that do: established firms with legacy assets, existing customer relationships, and infrastructure they cannot simply abandon. Over more than a decade at Politecnico di Milano’s School of Management, they developed Platform Thinking as a named strategic framework. It is not a description of what Uber or Airbnb do. It is a method for how any established organisation can activate its existing assets to generate the multi-sided value that platform businesses create. The Platform Thinking Matrix formalises this as a practical instrument for strategy and transformation teams. Their 2025 book, The Digital Phoenix Effect, draws on 140 platform initiatives analysed across S&P 500 companies, with cases from Siemens, AXA, Eni, and Domino’s. The argument that incumbent firms cannot compete in the platform economy on their own terms is a common one. Trabucchi and Buganza make the opposite case, and back it with sustained empirical research. Both were included in the Thinkers50 Radar Class of 2024 and shortlisted for the Thinkers50 Distinguished Achievement Award in Digital Thinking. As co-founders of Symplatform and Scientific Directors of the Platform Thinking HUB, they connect rigorous academic research to active practitioner communities. Their frameworks emerge from sustained, peer-reviewed inquiry – over 100 published articles across journals including the Journal of Product Innovation Management and Technovation – not from advisory work alone. Key speaking topics Platform thinking and business model transformation Legacy organisations in the platform economy The Platform Thinking Matrix Data as a platform asset GenAI and internal platform development Platform leadership and innovation management Multi-sided platforms and ecosystem strategy Ideal for Chief Strategy Officers and Chief Digital Officers leading platform transformation in established businesses CEOs and boards of legacy organisations facing disruption from platform competitors Innovation and transformation leads in non-digital-native companies Executive MBA and corporate learning audiences focused on digital business model innovation Audience outcomes A working definition of Platform Thinking and how it differs from conventional digital transformation advice The Platform Thinking Matrix as a practical framework for identifying where platform mechanisms apply to existing business models Real cases from established firms – Siemens, AXA, Eni, Domino’s – showing how legacy assets become platform advantages Clarity on the specific leadership conditions that enable platform-based change within established organisations A starting point for assessing their organisation’s platform potential against a research-backed framework

Why organisations work with Brian Burke He has run four NHL franchises and acted as the league’s chief disciplinarian, so the material on accountability, conduct, and hard personnel calls is drawn from decisions he actually made, not cases he studied. He built the Anaheim Ducks team that won the 2007 Stanley Cup and the U.S. squad that took Olympic silver in 2010, giving him a credible answer to how standards and culture translate into results. He co-founded the You Can Play Project after the death of his son Brendan, an inclusion initiative that became the operating standard for LGBTQ+ acceptance across professional sport. As first Executive Director of the Professional Women’s Hockey League Players’ Association, he has worked on institution-building inside a league designed from scratch, not just running established franchises. Harvard Law School training and five years as NHL Executive Vice President mean he speaks to the legal, governance, and reputational dimensions of leadership with specific authority. Biography highlights Juris Doctor, Harvard Law School, 1981 Captain of Providence Friars men’s ice hockey, NCAA (1976-77) NHL Executive Vice President and Director of Hockey Operations, 1993-1998 General manager of Hartford Whalers, Vancouver Canucks, Anaheim Ducks (Stanley Cup, 2007), and Toronto Maple Leafs General manager, United States men’s Olympic hockey team, Vancouver 2010 (silver medal) Co-founder, You Can Play Project (2012) Inductee, U.S. Hockey Hall of Fame, Class of 2023 Author, “Burke’s Law: A Life in Hockey” (Viking, 2020), with Stephen Brunt Executive Director, Professional Women’s Hockey League Players’ Association (2024) Biography The Anaheim Ducks won the Stanley Cup in 2007 under a front office that had been rebuilt almost from scratch. Brian Burke was the general manager who rebuilt it. That pattern, inherit a struggling operation, set hard standards, make uncomfortable personnel decisions, has defined four decades of his career across Hartford, Vancouver, Anaheim, Toronto, Calgary, and Pittsburgh. Before any of that, he trained as a lawyer. Burke took a Juris Doctor from Harvard Law School in 1981, then spent five years inside the NHL league office as Executive Vice President and the chief disciplinarian for on-ice conduct. The legal training shows up in how he talks about leadership: precise about process, unsentimental about accountability, aware that every decision by a senior executive is a decision the organisation will have to defend. The work changed after his son Brendan, who was openly gay, died in a 2010 car accident. With his son Patrick, Burke launched the You Can Play Project in 2012 to end homophobia in sport. The initiative has since become the reference standard for LGBTQ+ inclusion across professional leagues, and the experience gave Burke an unusually direct perspective on how cultural change happens inside organisations built around a narrow definition of toughness. His 2020 memoir “Burke’s Law: A Life in Hockey,” co-authored with Stephen Brunt, was a number one Canadian bestseller. In 2023 he was inducted into the U.S. Hockey Hall of Fame. In 2024 he took on the first executive directorship of the Professional Women’s Hockey League Players’ Association, a mandate to build institutional foundations for a league being designed in real time. Key speaking topics Leadership in high-performance sport Culture, conduct, and accountability inside elite organisations Inclusion and the You Can Play Project Decision-making under public scrutiny Building and running championship teams Governance and discipline in professional leagues Resilience and personal loss Ideal for Boards and executive teams setting conduct and accountability standards CHROs and chief culture officers working on inclusion in tradition-bound organisations Leaders running high-profile operations where decisions are reviewed in public Sports and entertainment businesses, and organisations that work closely with them Audience outcomes A concrete read on how senior leaders hold conduct standards when the easy move is to look the other way Specific examples of what it took to build a Stanley Cup-winning organisation and an Olympic medal-winning team A direct account of how the You Can Play Project changed LGBTQ+ inclusion across professional sport A sharper sense of how legal, reputational, and competitive considerations collide in senior personnel decisions Perspective from a leader who has made high-consequence calls under sustained public pressure and can explain the reasoning

Why organisations work with Theresa Payton She has held the most accountable technology seat in the world – not as an adviser, but as the operator responsible for securing the Executive Office of the President. That is a different class of credential from the vendor or think-tank backgrounds most cybersecurity speakers bring. Her book Manipulated – on The Guardian’s Top 10 Books About Cybercrime list, maps the specific mechanics of AI-driven disinformation, deepfakes, and election interference; organisations working on trust, governance, or brand integrity get a strategic framework they can act on. As a patented inventor of security designs and co-founder of a cybersecurity product company (Dark3, acquired by Celerium), she brings the practitioner’s perspective, not the theorist’s: she has built the solutions, not just described the problem. She translates threat intelligence into board-level language. Her seventeen years across banking technology, government, and private advisory work means she can speak credibly to risk committees, technology leaders, and general business audiences in the same event. Biography highlights First female White House Chief Information Officer, serving under President George W. Bush, 2006–2008 Founder and CEO of Fortalice Solutions, ranked in the Global Cybersecurity Top 500 by Cybercrime Magazine Prior senior technology executive roles at Bank of America and Wells Fargo Author of Manipulated: Inside the Cyberwar to Hijack Elections and Distort the Truth, The Guardian Top 10 Books About Cybercrime list; revised edition published 2024 Co-inventor on an approved U.S. patent in security design Recipient of the FBI Director’s Award for Community Service; 2020 CISO MAG Cybersecurity Crusader of the Year; 2019 Woman Cybersecurity Leader of the Year Starred as Deputy Commander of Intelligence on the CBS reality series Hunted Regular security commentator on the Today Show, Good Morning America, CNN, CBS News, Fox News, and MSNBC Biography Theresa Payton ran cybersecurity for the White House. From 2006 to 2008, as Chief Information Officer for the Executive Office of the President under George W. Bush, she was accountable for the security of IT systems used by the President and 3,000 staff: not as an adviser, but as the person responsible. Before that, she spent sixteen years in senior technology roles at Bank of America and Wells Fargo. The combination is unusual: operational authority at the highest level of government, built on a banking technology foundation. That background shapes how she approaches cyber risk with corporate audiences. The question she puts to boards is not whether their organisation will face a breach, but whether their governance structures are designed to know about it, act on it, and contain it. As CEO of Fortalice Solutions, listed in the Global Cybersecurity Top 500, she has spent fifteen years working through exactly that question with Fortune 100 clients. Her book Manipulated, named one of The Guardian’s Top 10 Books About Cybercrime, examines how AI-generated deepfakes, self-replicating chatbots, and coordinated disinformation campaigns are used to compromise institutions from the outside in. A revised edition was published in 2024. She is also a co-inventor on an approved U.S. patent in security design, and previously co-founded Dark3, a cybersecurity product company later acquired by Celerium. Her profile extends beyond the conference circuit. She has testified before government bodies, served as Deputy Commander of Intelligence on the CBS series Hunted, and is a regular security analyst on networks including CNN, CBS News, and MSNBC. For organisations where the board genuinely needs to understand what it owns and what it is exposed to, she is one of the few speakers who has actually sat in that seat. Key speaking topics Cybersecurity governance and board-level risk AI-driven threats and deepfake manipulation Secured digital transformation Election security and information integrity Data privacy and digital identity Fraud and social engineering Cybersecurity leadership and workforce Ideal for Boards and non-executive directors navigating cyber and AI governance CISOs, CIOs, and CTOs developing organisation-wide security strategy Risk, compliance, and audit committees in regulated sectors Technology and transformation leaders in financial services, healthcare, and government-adjacent industries Audience outcomes A board-ready framework for assessing the gap between digital investment and security governance Practical understanding of how AI-driven threats – deepfakes, disinformation, autonomous attack tools – operate in practice, not just in theory Clearer accountability structures for cyber risk at executive level Awareness of the specific ways social engineering and fraud are evolving, with concrete defensive steps Language and framing to take cybersecurity from a technical department concern to a strategic leadership conversation

Why organisations work with Dominic Sandbrook Reach and recognition that few historians can match. The Rest is History, the podcast he co-hosts with Tom Holland, was named Apple Podcasts’ 2025 Global Show of the Year, the first UK-based show to take the award. A serious academic record behind the public profile: Oxford, St Andrews, Cambridge, a Sara Norton Prize PhD, a visiting professorship at King’s College London and a fellowship of the Royal Historical Society. A specific body of work on Britain since 1945, five volumes from Never Had It So Good to Who Dares Wins, that gives him an unusually deep evidence base for parallels between the post-war decades and the disruptions leaders are now navigating. Storytelling craft developed across BBC Two documentary series, a national newspaper column and one of the world’s most-listened-to podcasts. He briefs senior audiences without lecturing them. Biography highlights Co-host of The Rest is History with Tom Holland; Apple Podcasts’ 2025 Global Show of the Year. Visiting Professor at King’s College London; Fellow of the Royal Historical Society; trustee of the National Archives Trust. Author of five volumes on post-war Britain: Never Had It So Good, White Heat, State of Emergency, Seasons in the Sun, Who Dares Wins. Earlier US-history work: Eugene McCarthy and Mad as Hell, on American politics and the 1970s. Writer-presenter of BBC Two series The 70s, The 80s, Tomorrow’s Worlds, Strange Days: Cold War Britain, Let Us Entertain You, and Das Auto. Columnist for the Daily Mail and the Sunday Times. Nominated Critic of the Year (National Press Awards, 2018) and Comment Journalist of the Year (British Journalism Awards, 2021). Biography Britain since 1945 has lived through repeated cycles of inflation, energy crisis, industrial conflict, technological upheaval and political realignment. Dominic Sandbrook has spent two decades writing the definitive popular history of those decades, in five volumes running from Never Had It So Good to Who Dares Wins. That work gives senior audiences something rare: a careful, evidence-based account of how earlier generations of leaders, governments and companies handled the conditions that today’s executives often describe as unprecedented. The academic foundation is serious. Balliol College, Oxford for an undergraduate degree in history and French; an MLitt at St Andrews; a Sara Norton Prize PhD at Jesus College, Cambridge that became his first book, a biography of Senator Eugene McCarthy. A lectureship at Sheffield and a senior fellowship at Oxford’s Rothermere American Institute followed. Since 2012 he has been a Visiting Professor at King’s College London, and he is a Fellow of the Royal Historical Society and a trustee of the National Archives Trust. What sets his work apart is the public reach. Since 2020, Sandbrook and his co-host Tom Holland have built The Rest is History into the world’s most listened-to history podcast, named Apple Podcasts’ 2025 Global Show of the Year. He writes columns for the Daily Mail and the Sunday Times, with award nominations from the National Press Awards and the British Journalism Awards, and he has written and presented major BBC Two series on the 1970s, the 1980s, Cold War Britain and the cultural history of science fiction. For a board or leadership audience, the appeal is the combination of scholarly authority and broadcast craft. Sandbrook makes the post-war record useable: how Heath, Callaghan, Thatcher and the country around them dealt with strikes, currency crises, energy shocks and rapid technological change, and what those episodes reveal about how senior decisions actually get made under pressure. He briefs the room without moralising or romanticising the past. Key speaking topics Post-war British political and economic history The 1970s and 1980s as a leadership case study Cold War culture, politics and global influence Historical parallels for present-day disruption Storytelling and narrative craft for senior communicators American politics and society in the post-war era Ideal for Boards and executive committees commissioning a long-view perspective on current economic and political volatility Annual partner conferences, leadership offsites and after-dinner events that want intellectual heft alongside broadcast-grade delivery Communications, public affairs and corporate-narrative teams interested in how serious storytelling holds an audience Member organisations and trade bodies marking anniversaries or commemorating institutional history Audience outcomes A sharper sense of how earlier decades of British and Western history rhyme with present conditions, and where they do not Specific case material on how political and business leaders handled inflation, industrial disputes, energy crises and technological change A more confident vocabulary for putting current events into historical perspective when briefing teams, clients or stakeholders A reminder of how narrative authority is built: through evidence, character and pace rather than slogans