Andy Milligan
Andy Milligan, a renowned speaker and consultant, specialises in enhancing brand appeal for customers and employees, drawing from over three decades of expertise in customer experience, employee engagement, brand strategy, and business leadership. He is globally recognised as an expert in brand creation, serving as a leading speaker, panel host, and facilitator in the field.
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- English
Andy Milligan's 2024 biography
About Andy Milligan
Andy’s experience spans industries as diverse as airlines, financial services, packaged goods, telecommunications, sports and leisure and pharmaceuticals. He has directed major programmes in Japan, South Korean, Singapore, the USA and throughout Europe.
Clients he has worked with include Nissan, WWF, Orange, McLaren, Barclays, Unilever, Thai Airways, IHG, FIFA, Sage, Arcadia, Avon and Roche.
Andy is a regular speaker at conferences internationally and has made frequent appearances in media, including on BBC, Sky and CNN.
He has published seven best-selling books including On Purpose, written with co-author, Shaun Smith, it’s a practical guide to executing business purpose successfully by delivering a branded customer experience people love. Andy’s latest book, Myths of Branding, written with Simon Bailey, debunks the most pervasive myths about the world of branding, with this expert overview that separates the facts from the falsehoods.
Andy speaks about and leads sessions discussing brands, leadership, teams and business growth. Keynote topics include:
- Customer Experience: Create winning experiences that delight customers.
- Employee Experience: Align the entire organisation behind a shared brand purpose.
- Brand Purpose: Create a brand purpose that resonates with both employees and customers.
- Leadership Alignment: Stand up for causes that drive business growth.
Andy Milligan's 2024 talks & topics
Customer Experience
In today’s competitive landscape, creating winning experiences that delight customers is paramount. Andy guides organisations on designing customer experiences that are consistent, differentiated, and build lasting loyalty. He emphasises the importance of turning satisfied customers into enthusiastic advocates, driving growth and sustainability.
Employee Experience
Andy believes that a united and inspired workforce is essential for any brand’s success. He delves into the significance of aligning the entire organisation behind a shared brand purpose delivering value for customers. By fostering a sense of belonging and purpose among employees, organisations can unleash their full potential and drive meaningful results.
Brand Purpose
Central to Andy’s philosophy is the notion of creating a brand purpose that resonates with both employees and customers alike. He helps organisations articulate a compelling brand purpose that goes beyond mere words, motivating employees to excel and customers to choose their brand over competitors. Aligning brand purpose with commercial objectives, empowers any business to make a genuine impact in the market.
Leadership Alignment
Andy advocates for leaders to stand up for causes that inspire both customers and employees. Leaders must define their purpose, align their own priorities behind it and act as role models to operationalize it throughout the entire business. By demonstrating their commitment to their brand and their customers, leaders enable their businesses to drive growth while making a positive difference in society.
Andy Milligan's 2024 speaking fees
- United Kingdom
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