Jeannie Walters

"The takeaways were great. Jeannie is a dynamic speaker to begin with. Process and people going together, I think, really address what we need to concentrate on in our own industry, real estate. With always keeping that at the forefront of driving home the experience for that customer and doing the little things and not overlooking the small things that really make a difference in that experience they go through. We do it every day, and they do it once or twice, maybe three times in a lifetime. So it's super important to make it a fundamental experience they will repeat and recommend."

"We hired Jeannie to present to the top real estate agents and she was phenomenal. Outside of how great she was speaking, she was super easy to work with. She's very kind, which I value greatly, and the openness with which she talked about what she was going to do and took direction was absolutely perfect. I couldn't be happier with the results."

"Our members asked for a speaker who could talk about improving their customers’ experiences with State Treasury offices. As luck would have it, we heard Jeannie on NPR and knew she was the one we needed for our conference. Not only was her message tailored to our public sector audience, but she brought personal experience, humor and an on-target message as our luncheon keynote. Working with her team was a joy throughout the process!"

"We found and booked Jeannie at the last minute to fill a gap that opened in our 2023 Spring Meeting. She was fantastic, passionate, and so easy to work with. Like so many trade associations, our members are challenged by their relationships with their customers and how to create powerful experiences. Jeannie clearly articulated how they can elevate these experiences and relationships through Mindset, Strategy, and Discipline. I would highly recommend Jeannie for those looking to take their 'customer experience' to the next level."

"It was a pleasure to have Jeannie Walters as a guest speaker in our virtual Q&A session. She demonstrated a high level of expertise and knowledge on CX. Jeannie's insights were of high value to The European House - Ambrosetti workshop on “Creating a Customer-obsession Culture and Leadership”, as she provided us with strategies and tactics for improving CX. We appreciated Jeannie's professionalism, enthusiasm, and engaging presentation style."

"I really liked how Jeannie tailored her talk to my audience and did her research with the industry to address some of the key challenges faced by Patient Experience executives specifically... It was very powerful."

"Jeannie Walters' conference was able to give the attendees to our event a more human perspective of marketing. Being the opening talk, it introduced a series of talks of truly customer oriented marketing."

"Jeannie was very approachable and likable. The PPT presentation was interesting and well presented/thought out. I would highly recommend... Well done!"

"Jeannie was very engaged with our product and brand, which made her presentation more relevant and exciting to review."

"I appreciated Jeannie's willingness to customize her approach to meet our energy and engagement level... Her willingness to adjust her message and guide the focus of the group to the conclusions she was hoping for improved the reception of those conclusions and reduced push-back if they went against our 'normal' line of thinking."

"The subject matter you spoke on really resonated with our [Disney Movie Club executive] audience. The customer experience starts with us!"

"Jeannie helped us understand how to define our customers, which is crucial to our organization... We were unsure how to serve our alumni population, and Jeannie stepped in to help us focus on how we would serve members at different life cycles within our organization. Since working with her, our Chicago membership has shown an uptick, and continued growth."

"Insight into simple ways to improve small business interaction. I've heard from a few attendees who changed their behavior due to the presentation…"

"Extremely personable, innovative and highly dedicated - she loves her work! If you need an out-of-the-box, dedicated, easy to get along with "customer experience" professional, Jeannie is your woman."

"I love how Jeannie combines the personal and professional in the most meaningful way."

"Jeannie is the only social media expert I have heard that explained how to sift the wheat from the chaff, and provide practical ideas of how to use social media to drive business growth. She has a unique ability to make her presentation relevant to someone who is just starting out, and to someone who has been using social media as part of their business strategy."

"As a result of our workshops... I saw our leadership align...on what the future of our service program would look like and what we should be striving towards. This helped to improve conversations focused on 'what next' and 'how'... I appreciated Jeannie's willingness to customize her approach to meet our energy and engagement level... Her willingness to adjust her message and guide the focus of the group to the conclusions she was hoping for improved the reception of those conclusions and reduced push-back if they went against our 'normal' line of thinking."

"Having hired Jeannie as our CX expert at two different B2B tech companies over the past several years, I can attest to the fact that she is THE go-to person for CX-focused events (live and digital) as well as written pieces such as blogs and white papers."

"Jeannie has a down to earth and in the trenches style that is refreshing in a world often analyzed from 30,000 feet. Jeannie's presentation to a large group of our clients was very well received."

"Jeannie is a great speaker and delivered compelling content. Very engaging. And, thought-provoking. Made me think of ways I can improve my own phrasing for interacting with internal customers."