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Jeannie Walters speaker

Jeannie Walters

Internationally-Recognized Speaker, Certified CX Professional, Thought Partner, LinkedIn Learning Instructor

Jeannie Walters is a charter member of the Customer Experience Professionals Association, having worked with numerous Fortune 500 companies including Orangetheory Fitness, SAP, Comcast, and JPMorgan Chase; an educator whose Linkedin Learning courses have been watched by more than 500,000 learners; and a Professional Member of the National Speakers Association, speaking to tens of thousands of people across three continents.

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Jeannie Walters's videos

What Jeannie Walters's clients say

Here is some of the feedback from audiences and clients who have worked with Jeannie.
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Languages: 

  • English
Click the button below to check Jeannie’s fees and availability for your event.
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Check Jeannie Walters's availability for your event

Complete the form below to check Jeannie Walters's availability. If you prefer, you can also send an email directly to our head office.

How would Jeannie Walters deliver their presentation at your event?
Please provide details of your budget for Jeannie Walters's speaking fee, including currency.

Jeannie Walters's 2024 biography

Meet Jeannie Walters

Jeannie Walters is an award-winning customer experience expert, international keynote speaker, and Founder of Experience Investigators, a firm that’s pioneered helping companies increase sales and customer retention through elevated customer experiences.

Trailblazing the movement from “Reactive Customer Service” to “Proactive Customer Experience,” Jeannie is considered the leading authority for improving both employee and customer relationships. A Certified Customer Experience Professional and charter member of the Customer Experience Professionals Association, Jeannie’s worked with numerous Fortune 500 companies including Orangetheory Fitness, SAP, Comcast, and JPMorgan Chase.

As a Professional Member of the National Speakers Association, Jeannie has spoken to tens of thousands of people across three continents on the power of proactivity to increase brand loyalty.

A sought-after business coach and educator, Jeannie’s partnered with MarketingProfs as a Masterclass Instructor and has had over 500,000 people go through her courses on LinkedIn Learning. She launched CXI® Flight School in 2023 to connect overwhelmed leaders with guided support and education.

Passionate about demystifying the process for improving customer experience, Jeannie has published thousands of articles, and her insights have been featured in Forbes, The Chicago Tribune, Wall Street Journal, and many more.

Meet Jeannie Walters

Jeannie Walters is an award-winning customer experience expert, international keynote speaker, and Founder of Experience Investigators, a firm that’s pioneered helping companies increase sales and customer retention through elevated customer experiences.

Trailblazing the movement from “Reactive Customer Service” to “Proactive Customer Experience,” Jeannie is considered the leading authority for improving both employee and customer relationships. A Certified Customer Experience Professional and charter member of the Customer Experience Professionals Association, Jeannie’s worked with numerous Fortune 500 companies including Orangetheory Fitness, SAP, Comcast, and JPMorgan Chase.

As a Professional Member of the National Speakers Association, Jeannie has spoken to tens of thousands of people across three continents on the power of proactivity to increase brand loyalty.

A sought-after business coach and educator, Jeannie’s partnered with MarketingProfs as a Masterclass Instructor and has had over 500,000 people go through her courses on LinkedIn Learning. She launched CXI® Flight School in 2023 to connect overwhelmed leaders with guided support and education.

Passionate about demystifying the process for improving customer experience, Jeannie has published thousands of articles, and her insights have been featured in Forbes, The Chicago Tribune, Wall Street Journal, and many more.

Jeannie Walters's 2024 talks & topics

Creating A Proactive Customer Experience

Customers today seek personalized, proactive, and powerful experiences. They want to be seen, understood, and served in modern and convenient ways. Jeannie Walters CCXP, has worked with brands all over the world to develop and deliver positive, proactive, and meaningful experiences for customers and employees alike.

How should you design customer journeys to speak to their concerns, answer their questions, and move your customers from “curious” to “converted”? Jeannie has defined customer experience in specific and actionable ways that lead to business results.

  •  Customer experience is a MINDSET.
  •  Customer experience is a STRATEGY.
  •  Customer experience is a DISCIPLINE.

In this keynote presentation, audience members walk away with ideas to use immediately to take action and not just talk about customer experience.

How Micromoments Make A Big Impact In CX

Leaders are often taught to think about the big picture, but there’s plenty of magic in the details — especially when it comes to the thousands of ways customers can interact with your brand every day. What happens when these customer experience “micromoments” go ignored?

In this session, Jeannie Walters, CCXP challenges us to think about each interaction customers have with our brands and how easily the impact of those moments is overlooked. She’ll discuss why micro moments are so important, the data behind this thinking and how to identify opportunities in your own brand’s customer journeys to make meaningful change.

Jeannie Walters's 2024 speaking fees

Jeannie travels from:
  • United States

Specific fees fall within the ranges shown. These are presented as a guide only and are subject to change without notice.

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Check Jeannie Walters's availability for your event

Complete the form below to check Jeannie Walters's availability. If you prefer, you can also send an email directly to our head office.

How would Jeannie Walters deliver their presentation at your event?
Please provide details of your budget for Jeannie Walters's speaking fee, including currency.