Dr Susan Hetrick
Organisational Psychologist and Author of Toxic Organizational Cultures and Leadership
Toxic workplace cultures damage corporate reputations, alienate good people and wreck the wellbeing of the individuals impacted.
Susan combines case studies from the headlines with an expert understanding of leadership, human resources and culture and hands on experience of dealing with the issues and opportunities she describes. Her real-life examples have the power to shock and engage an audience and motivate them to build a better workplace.
Susan is a respected author, speaker and consultant in leadership, international human resources, and building positive workplace cultures. Susan works with senior executives and organisations across the globe.
Full Profile
Meet Dr Susan Hetrick
Dr Susan Hetrick is an organisational psychologist, HR business leader, academic, and author of Toxic Organizational Cultures and Leadership, How to Build and Sustain a Healthy Workplace (Routledge, 2023).
For more than 35 years, Susan has worked with global and multicultural organisations such as the World Bank Group, RBS Group, Aegon, Arab Banking Corporation, HSBC, and Deloitte. Her career has enabled her to live and work in the UK, USA, Europe, and the Middle East.
She has held academic roles with the Universities of Aberdeen, Glasgow, and London, as well as Birkbeck College and Helsinki School of Economics. Her doctorate in Organisational Psychology was awarded by City University Business School.
Susan has had numerous articles on corporate culture and HR published. Toxic Organizational Cultures and Leadership is her second book. Her first, Corporate Reputations, Branding and People Management, was co-authored with Professor Graeme Martin.
Susan runs her own specialist culture consultancy, zuhra consulting, and is Chair of the Board for Dundee Rep and the Scottish Dance Theatre.
Relevant experience
Dr Hetrick is an experienced and confident conference speaker, panellist and facilitator.
Susan specialises in culture, corporate reputation, people management and organization design. She is perhaps best known for her research, writing and consultancy work in toxic leadership and workplace cultures.