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Susan Hetrick speaker

Dr Susan Hetrick

Organisational Psychologist and Author of Toxic Organizational Cultures and Leadership

Toxic workplace cultures damage corporate reputations, alienate good people and wreck the wellbeing of the individuals impacted.

Susan combines case studies from the headlines with an expert understanding of leadership, human resources and culture and hands on experience of dealing with the issues and opportunities she describes. Her real-life examples have the power to shock and engage an audience and motivate them to build a better workplace.

Susan is a respected author, speaker and consultant in leadership, international human resources, and building positive workplace cultures. Susan works with senior executives and organisations across the globe.

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Susan Hetrick's videos

What Susan Hetrick's clients say

Here is some of the feedback from audiences and clients who have worked with Susan.
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"When I heard you speak at the recent CIPD conference Susan, I was inspired and that’s rare these days."

Former Chief People Officer, 
Ted Baker

"I have just finished reading your book; excellent theoretical framework, clear context and pertinent examples. I also really liked the RESPECT approach, and the practical approach for planning."

Tim Craddock, 
HR Director, 
Network Rail

"I was so inspired by Susan Hetrick’s session at the CIPD Conference featuring Toxic Organisational Cultures and Leadership, that I bought her book. It arrived today and I can’t wait to dive in!"

Nicky Gallagher, 
HR Business Partner, 
Ministry of Defence

"Insightful and very inspirational session Dr Susan Hetrick."

Sarnjit Kaur, 
Chief People Officer, 
International Cox Automotive

"A gripping session and very well presented"

CIPD

"Really enjoyed this session, lots of this resonated with me, and lots of key takeaways."

Executive HR Director, 

"A thought provoking presentation from Dr Susan Hetrick. Talking about toxic workplace culture is such an important topic and it was great to hear some practical solutions on how the prevent and solve this."

Senior Conference Presenter, 

"Congratulations your talk today was superb!"

Head of HR Organisational Development, 

"Fantastic session narrated with some real live examples that truly brought it to life, thank you"

Group People Manager, 

"It was an incredibly engaged speech from the opening line to the closing. It’s an issue that’s real and most of us have experienced it. You gave some fabulous insights into how it happens and how to deal with it. Learnings we can all take away and implement."

HR Consultant, 

"We've been learning about the four stages of Toxic Leadership today at our Annual CIPD conference under the expert guidance of Dr Susan Hetrick, with the CIPD's Daphne Doody-Green. When toxic leadership is tolerated, when there is a demand for loyalty and alignment, when there is reverence from external stakeholders and a cult of singularity, yes, (very) bad things certainly happen... Many topical case-study examples were listed demonstrating this. It's plainly not about 'just a few bad apples' which is the line often put out by organisations when allegations are made. Company values (positive) need to flow through everything like a stick of rock. Dr Susan Hetrick advises people professionals and hashtag#HR teams, 'Are you asking the right questions of your people in all parts of the business and at all levels to check and measure evidence of toxic behaviour?' Don't shy away from it."

CIPD

"This was a great session which I believe most people can relate to with their own lived experiences. I found this session very empowering."

HR Business Partner, 

"Brilliant, ground-breaking and absolutely relevant!"

Senior HR Director, 
IMF

"Her presentation to more than 700 HR professionals at the 2023 CIPD Conference garnered great praise. “I haven’t stopped talking about your session. Very thought-provoking and lots for the People Profession to consider and action.” “Excellent session today… one of the highlights of day one. “An incredibly engaged speech from the opening line to the closing. It’s an issue that’s real and most of us have experienced it. You gave some fabulous insights into how to deal with it. Learnings we can all take away and implement”. “Fantastic session narrated with some real live examples that truly brought it to life.” “An incredible session ….insightful and inspirational”."

2023 CIPD Conference

"Thank you for a fantastic session at our AGM last week"

Managing Partner, 
Large Law Firm

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Susan’s speaking themes

Languages: 

  • English
Click the button below to check Susan’s fees and availability for your event.
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Check Susan Hetrick's availability for your event

Complete the form below to check Susan Hetrick's availability. If you prefer, you can also send an email directly to our head office.

How would Susan Hetrick deliver their presentation at your event?
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Dr Susan Hetrick's 2024 biography

Meet Dr Susan Hetrick

Dr Susan Hetrick is an organisational psychologist, HR business leader, academic, and author of Toxic Organizational Cultures and Leadership, How to Build and Sustain a Healthy Workplace (Routledge, 2023).

For more than 35 years, Susan has worked with global and multicultural organisations such as the World Bank Group, RBS Group, Aegon, Arab Banking Corporation, HSBC, and Deloitte. Her career has enabled her to live and work in the UK, USA, Europe, and the Middle East.

She has held academic roles with the Universities of Aberdeen, Glasgow, and London, as well as Birkbeck College and Helsinki School of Economics. Her doctorate in Organisational Psychology was awarded by City University Business School.

Susan has had numerous articles on corporate culture and HR published. Toxic Organizational Cultures and Leadership is her second book. Her first, Corporate Reputations, Branding and People Management, was co-authored with Professor Graeme Martin.

Susan runs her own specialist culture consultancy, zuhra consulting, and is Chair of the Board for Dundee Rep and the Scottish Dance Theatre.

Relevant experience

Dr Hetrick is an experienced and confident conference speaker, panellist and facilitator.

Susan specialises in culture, corporate reputation, people management and organization design. She is perhaps best known for her research, writing and consultancy work in toxic leadership and workplace cultures.

Susan’s latest books

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Dr Susan Hetrick's 2024 talks & topics

Toxic Cultures

Building Positive Workplace Cultures

Dr Susan Hetrick's 2024 speaking fees

Susan travels from:
  • United Kingdom

Specific fees fall within the ranges shown. These are presented as a guide only and are subject to change without notice.

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Check Susan Hetrick's availability for your event

Complete the form below to check Susan Hetrick's availability. If you prefer, you can also send an email directly to our head office.

How would Susan Hetrick deliver their presentation at your event?
Please provide details of your budget for Susan Hetrick's speaking fee, including currency.