Digital transformation

Why organisations work with Rahaf Harfoush Her Hustle & Float argument, that the tension between productivity culture and creative performance is rooted in centuries of cultural and historical assumptions about work and identity, gives organisations a structural frame for redesigning knowledge work, not another wellbeing programme. As a member of the UN Secretary-General’s High-Level Advisory Body on Artificial Intelligence and a participant in President Macron’s «Enlightenment in the Digital Age» commission, she brings policy-level authority to board conversations on AI governance that most commercially-focused digital speakers cannot. Her digital anthropology work maps how digital culture reshapes human cognition, decision-making, and organisational norms from the inside, going beyond trend reporting to explain the behavioural mechanics of why digital transformation programmes succeed or fail. The Decoded Company thesis; that organisations should apply the same analytical rigour to understanding their talent as they apply to understanding their customers, gives CHROs and people strategy teams a precise, data-grounded argument for workforce intelligence. Her 2025 Thinkers50 ranking, 2021 Thinkers50 Innovation Award shortlist, and research affiliations at Oxford and Cambridge provide an unusually broad institutional range for a speaker who addresses both commercial leadership and public policy audiences in the same conversation. Biography highlights Executive Director, Red Thread Institute of Digital Culture; former Associate Director, Technology Pioneer Programme, World Economic Forum, Geneva Member, UN Secretary-General’s High-Level Advisory Body on Artificial Intelligence; member, France’s National Digital Council; served on President Macron’s «Enlightenment in the Digital Age» commission on AI and democracy Visiting Policy Fellow, Oxford Internet Institute; Research Affiliate, Minderoo Centre for Technology and Democracy, University of Cambridge Author of Hustle & Float (2019); co-author of The Decoded Company (New York Times and USA Today bestseller; 2015 Gold Axiom Award for Best Business Technology Book) Named to the Thinkers50 2025 ranking; shortlisted for the Thinkers50 Innovation Award (2021); writing featured in Harvard Business Review, Wired, Financial Times, and Fast Company Faculty at Sciences Po’s School of Management and Innovation, Paris, teaching «Innovation and Emerging Business Models» Biography The acceleration of AI has created a specific organisational problem. Most assumptions about human creativity and performance were formed before the digital era, and they have not changed. The gap between what technology can do and what organisations actually achieve is usually rooted there. Rahaf Harfoush approaches this as a digital anthropologist, tracking what digital culture does to human cognition, decision-making, and creative capacity inside institutions. Her book Hustle & Float makes the argument precisely: productivity culture and creative performance are structurally incompatible, a tension rooted in centuries of cultural and historical assumptions about work and identity. No productivity tool addresses a problem that is fundamentally cultural and historical in origin. She also works on these questions at the policy level. As a member of the UN Secretary-General’s High-Level Advisory Body on Artificial Intelligence and a participant in President Macron’s «Enlightenment in the Digital Age» commission on AI’s impact on democracy, she has engaged AI governance where institutional assumptions become policy. She holds fellowships at the Oxford Internet Institute and Cambridge’s Minderoo Centre for Technology and Democracy, and teaches innovation at Sciences Po’s School of Management in Paris. She is named to the Thinkers50 2025 ranking. The Decoded Company, co-authored and published to the New York Times and USA Today bestseller lists, made a related argument: organisations that apply rigorous analytics to understand their customers but rely on intuition to manage their people are misallocating some of their most powerful resources. At the intersection of AI and talent strategy, that observation has only grown more consequential. Key speaking topics Digital culture and organisational behaviour Artificial intelligence governance and ethics The future of creative and knowledge work Human-centred AI strategy Innovation and emerging business models Leadership in technological disruption Data intelligence and talent strategy Ideal for C-suite and executive leadership teams navigating AI adoption and digital transformation strategy CHROs and people strategy leaders addressing creative performance, talent retention, and the future of knowledge work Government, regulatory, and public policy forums on AI governance and digital policy Strategy, innovation, and foresight functions in technology-intensive and creative-economy organisations Audience outcomes A structural framework for understanding why digital transformation programmes underperform, beyond tool selection or change management methodology Clarity on the cultural and historical forces that shape creative and knowledge work, and what this means for organisational design Practical context for AI governance decisions, grounded in research and policy experience at the UN and national government level A more analytically rigorous approach to talent strategy, drawing on the argument that the data intelligence applied to customers should be applied with equal rigour to people Greater awareness of how digital culture reshapes human behaviour and organisational norms, at a level that equips leaders to respond strategically rather than reactively

Why organisations work with Itai Green He runs the executive playbook for open innovation, built on programmes delivered for named multinationals including Toyota, Teva Pharmaceuticals, Maccabi Healthcare, and Electra. He owns the access point to two of Israel’s largest vertical startup communities, ITTS (around 350 traveltech founders) and IITS for insurtech, which gives corporate audiences a direct route into live deal flow. His forthcoming book with Business Expert Press, “Innovation or Elimination: Winning in a World of Constant Change,” codifies a two-decade framework for collaboration between corporates and startups, so the keynote carries a published thesis rather than a deck. He has briefed senior executive audiences at repeat Economist summits, UNWTO, and Amcham Brazil’s CEO Forum, which means he calibrates to board-level decision makers, not technology enthusiasts. He headed corporate innovation at Amadeus IT Group before building the consultancy, so he speaks to the internal politics of innovation programmes from the same side of the table as the buyer. Biography highlights Founder and CEO, Innovate Israel (2017 to present). Co-Founder & CEO of “Global Innovation & Strategy Consulting”, since 2024. Former Head of Business Development and Innovation, Amadeus IT Group Israel. Former CEO, Maxtech Technologies; former VP Business Development, Techtium; prior roles at Elbit. Co-founder, JerusalemOnline. Author, “Innovation or Elimination: Winning in a World of Constant Change,” Business Expert Press. Founder of the ITTS and IITS startup communities covering traveltech and insurtech in Israel. Keynote speaker at Economist summits (2018 to 2022), UNWTO Tourism Startup Competition, and Amcham Brazil CEO Forum. Biography Most corporate innovation programmes fail quietly. They produce pilots, demo days, and scouting reports, but very little that reaches a P&L. The gap is not talent or budget; it is the wiring between the corporate and the outside ecosystem it claims to work with. Itai Green has spent two decades inside that wiring. As Head of Business Development and Innovation at Amadeus IT Group in Israel, and before that as a CEO and operator across Maxtech, Techtium, and Elbit, he built the internal muscle that most large organisations are still trying to grow. In 2017 he founded Innovate Israel to run that playbook for global corporates, connecting them to Israeli startups across IT, pharma, finance, travel, retail, banking, insurance, energy, and construction tech. Client work has included Toyota, Teva Pharmaceuticals, Maccabi Healthcare, and Electra. Alongside the consulting practice, he built two of the largest sector communities in Israel’s ecosystem. ITTS (Israel Travel Tech Startups) now covers around 350 founders. IITS does the same job for insurance technology. For a corporate buyer, those communities are the live deal flow behind the keynote. His book “Innovation or Elimination: Winning in a World of Constant Change,” published by Business Expert Press, sets out the framework he has been using with clients: how leadership teams structure open innovation, how they absorb external technology without breaking their core business, and how they stop confusing pilots with outcomes. Key speaking topics Open innovation and corporate-startup collaboration Generative AI in corporate strategy Israeli innovation ecosystem and ecosystem engagement Traveltech and insurtech Corporate venturing and scouting models Innovation leadership and organisational readiness Business model innovation under geopolitical and tariff pressure Ideal for Chief Innovation Officers, Heads of Corporate Venturing, and Chief Strategy Officers building or resetting an open innovation function. Executive committees in travel, insurance, pharma, retail, energy, and banking evaluating engagement with Israel’s startup ecosystem. Business development and R&D leaders who have active scouting but no reliable path from pilot to deployment. Boards and CEO forums looking for an operator’s view on turning innovation spend into commercial growth. Audience outcomes A working definition of what separates a functioning open innovation programme from a scouting theatre. A clear map of how to engage with Israel’s startup ecosystem without burning internal credibility on dead-end pilots. A perspective on where generative AI shifts the corporate-startup dynamic, grounded in live client work rather than forecasts. Specific internal structures and incentives that leaders can use to move a pilot from proof of concept to a line of business. A candid read on where open innovation tends to fail inside large corporates, from someone who has sat on both sides.

Why organisations work with Jeremy Blain He has published the operating detail behind distributed leadership, including a five-point organisational blueprint and a 90-day implementation roadmap, so the conversation moves past intent into execution. His OpenHR framework, co-authored with Dr. Rochelle Haynes, gives HR and people leaders a working model for designing a workforce that blends employees, contractors, and open talent without losing coherence. Twenty-five years operating as a CEO and board officer across the UK and Asia, including seven years running an international consultancy from Singapore, mean the boardroom register is native, not learned. Recognition from credible third parties, Gold at the 2024 Global Book Awards for Unleash the Inner CEO and ACQ5 International Gamechanger of the Year 2023, confirms the work has been independently judged on substance. He brings frameworks that travel beyond the keynote, with diagnostic tools and culture-building activities organisations can take into their own leadership development programmes. Biography highlights Founder and CEO, Performance Works International, advising boards and executive teams on leadership and digital transformation. Author of The Inner CEO and the second edition Unleash the Inner CEO, both award-winning titles on distributed leadership. Co-author with Dr. Rochelle Haynes of OpenHR: The Human Capital Framework for the Blended Workforce. Fellow of the Institute of Directors, London since 2003; senior board advisor to WDHB and co-founder of the Transformational Leadership Acceleration Institute. Named International Gamechanger of the Year by ACQ5 in 2023. Featured in Forbes, The Times of London, CEO Today, Dialogue by Duke CE, and Business Matters; host of the Rethink Leadership podcast. Biography Distributed leadership has been talked about for two decades. What has been missing is a working model that boards and operating committees can actually run. Jeremy Blain has spent his career building that model, first as a CEO and board officer in the UK and Asia, and now as the founder of Performance Works International. The argument is set out in The Inner CEO and its updated second edition, Unleash the Inner CEO, which won Gold in the Business Leadership category at the 2024 Global Book Awards. The book offers a five-point blueprint for the conditions, structures, and processes that make distributed leadership operational, plus a 90-day roadmap for managers and individual contributors. It is closer to an implementation manual than a thesis. A second strand of the work, OpenHR, co-authored with Dr. Rochelle Haynes, addresses what happens when the workforce itself is no longer a single category. As organisations blend employees, contractors, freelancers, and open talent, traditional human capital systems strain. OpenHR offers a framework, glossary, and templates for designing people strategy across that mix. The credibility behind the frameworks is operational. Seven years running an international consultancy from Singapore. Twenty-five years in corporate learning and human capital. Senior board roles at WDHB and the Intercontinental School of Economics and Applied Sciences. ACQ5 named him International Gamechanger of the Year in 2023, and his commentary appears in Forbes, The Times of London, and Dialogue by Duke CE. Boards work with him because the prescriptions come with the receipts. Key speaking topics Distributed leadership as an operating model Digital and AI transformation for boards and executive teams Human capital strategy for the blended workforce Empowerment and accountability at scale Leadership development across multinational and multi-generational teams Culture and capability for hybrid, AI-enabled organisations Ideal for CEOs, COOs, and executive committees rewiring decision rights and accountability across the organisation CHROs and chief people officers designing for a workforce that combines full-time, contract, and open talent Boards reviewing the leadership and culture preconditions for digital and AI transformation Transformation, change, and leadership development leads building scalable programmes across regions Audience outcomes A clearer view of where authority and accountability are misaligned in their own organisation A practical reference model for distributing leadership without losing strategic coherence A framework for designing human capital strategy across employees, contractors, and open talent Specific diagnostic questions to take into the next executive committee or board agenda Language for confronting the gap between stated leadership values and observed leadership behaviour

Why organisations work with Sidney Shapiro Argues openly against AI hype. His featured keynote “Stop Believing the AI Hype” treats vendor claims as a leadership evaluation problem, which is the conversation regulated buyers and procurement teams actually need to have. Has published governance work in peer-reviewed venues. A Routledge book chapter on AI governance for higher education institutions, and a forthcoming IGI Global chapter on the governance of generative AI, give him a documented position on what responsible deployment looks like in practice. Brings a decade of operational data science alongside the academic work. A former Data Science Manager at Sofvie building occupational health and safety software, he speaks to the integration and accountability problems that follow a proof of concept. Active in the working practitioner conversation. Hosts the AI in Action podcast and organises the Southern Alberta AI Conference, which together keep his perspective grounded in what organisations across healthcare, agriculture, manufacturing, and public administration are actually trying to ship. Biography highlights Assistant Professor of Business Analytics, Dhillon School of Business, University of Lethbridge Adjunct Assistant Professor of Computer Science, University of Lethbridge Book chapter on AI governance frameworks for higher education published by Routledge (2025); forthcoming chapter on the governance of generative AI with IGI Global Host of the AI in Action podcast and organiser of the Southern Alberta AI Conference Former Data Science Manager at Sofvie Inc., building data systems for occupational health and safety in the mining sector Featured or quoted in The Globe and Mail, CBC News, Lethbridge Herald, and Canadian Family Offices Magazine Biography Most organisations have already run AI pilots. The harder question is what happens after the proof of concept ends. Procurement standards stay unclear, and the governance frameworks people quote in slides do not survive contact with real workflows. This is the gap Sidney Shapiro works in. He is Assistant Professor of Business Analytics at the Dhillon School of Business at the University of Lethbridge, and Adjunct Assistant Professor of Computer Science. Published work includes a Routledge book chapter on AI governance frameworks for higher education and a forthcoming IGI Global chapter on the governance of generative AI. Both set out what responsible deployment actually requires from organisations. His authority on the operational side comes from a decade in data-centric roles before academia. He worked as a Data Science Manager at Sofvie, an occupational health and safety software company in the mining sector, and previously coordinated the Business Analytics graduate program at Cambrian College. That background shapes how he addresses the procurement and integration problems that follow proof of concept, which is where most AI initiatives slow or stall. Public engagement keeps the work current. Shapiro hosts the AI in Action podcast, interviewing practitioners and researchers across healthcare, education, finance, and software development on what AI deployment actually looks like in their organisations. He also organises the Southern Alberta AI Conference. Recent audiences include Indigenous Services Canada, McCain Foods, EY Calgary, CMC Alberta, and the Digital Research Alliance of Canada. These are buyers with low tolerance for vendor language and high tolerance for hard questions. Key speaking topics AI governance and responsible deployment Generative AI in business and society Data privacy and trust in AI systems AI literacy for non-technical leaders Analytics leadership and digital transformation AI in higher education policy Ideal for C-suite leadership teams and boards facing AI governance and accountability decisions CIOs, CTOs, and Chief Data Officers moving AI from pilot to operational deployment Public sector leaders, including municipal and federal government, working under privacy and equity constraints on AI adoption Higher education executives shaping institutional policy on generative AI in teaching and research Audience outcomes A working framework for evaluating vendor AI claims against operational reality, in time to shape procurement decisions Sharper questions to ask of any AI initiative on data governance and where accountability sits when AI is wrong A grounded view of what generative AI does well today and where it still fails, with the implications for organisational adoption Reference points for designing operational AI governance: procurement standards, acceptable-use policies, and accountability mechanisms

Why organisations work with Blake Morgan Three books, each making a distinct argument about customer experience: the operational discipline of More Is More, the technology playbook of The Customer of the Future, and the leadership framework of The 8 Laws of Customer-Focused Leadership. Audiences leave with applicable frameworks they can put to work the following week. Over a decade of weekly interviews with chief customer officers and CEOs on The Modern Customer Podcast. That volume of primary-source research gives her keynotes a specificity and currency that circuit speakers cannot match. Before becoming a full-time author and speaker, Blake was a customer service leader inside a Fortune 100 company. She speaks to leadership teams as someone who has worked inside the operational machinery that turns CX strategy into delivery. Her work focuses on the question now dominating CX boardrooms: how AI and automation are reshaping what customers expect and how organisations respond. She handles both the technology substance and the human experience side with equal credibility. Biography highlights Author of three books on customer experience: More Is More (2017), The Customer of the Future (2019), and The 8 Laws of Customer-Focused Leadership (2024). The Customer of the Future was listed by Business Insider among the top 20 books executives were reading during the COVID-19 period, and placed on Book Authority’s Top 100 Future of Technology Books of All Time. Senior Contributor to Forbes, with additional bylines in Harvard Business Review and Hemispheres magazine. Host of The Modern Customer Podcast, featuring chief customer officers, CEOs and CX operators from across industries. Guest lecturer at Columbia University and UC San Diego; adjunct faculty in the Executive MBA program at Rutgers Business School. Dubbed “The Queen of CX” by Meta; LinkedIn Top Voice; named one of the Top 40 female keynote speakers by Real Leaders magazine. Biography Most organisations that describe themselves as customer-centric are not. They have customer language in the strategy deck and customer photographs on the wall, alongside operational decisions that point in a different direction. Closing that gap is the work Blake Morgan has done for most of her career. She was working in the field before customer experience existed as a named discipline. Three books have followed. More Is More argued that memorable customer experience requires sustained corporate investment and introduced her DOMORE framework for structuring the work. The Customer of the Future, published in 2019, set out ten principles for companies preparing for AI, automation, and rising customer expectations around frictionless experience. The 8 Laws of Customer-Focused Leadership, published in 2024, is a playbook for keeping a customer-centric strategy alive inside an organisation under pressure. What gives her work unusual breadth is the range of roles she holds in parallel. She is a Forbes Senior Contributor on customer experience, host of The Modern Customer Podcast with hundreds of chief customer officer interviews behind her, adjunct faculty in the Executive MBA program at Rutgers Business School, and an adviser to companies including Amazon, Marriott, Coca-Cola and the Federal Reserve Bank. Each role produces primary-source material for the others. The dominant CX question has moved on from whether to invest in AI-enabled customer experience design. It is now how to build AI that customers actively want to interact with, at scale, without losing the emotional quality of the brand. That is the question at the centre of Morgan’s current keynote, Designing AI Experiences That Customers Remember. Key speaking topics Customer experience strategy and operations AI-enabled customer experience design Customer-focused leadership Building customer-centric cultures across the organisation Employee experience as the foundation of customer experience The future of customer loyalty in the AI era Digital transformation in service-intensive businesses Ideal for Chief Customer Officers, Chief Experience Officers and heads of customer experience responsible for operationalising CX strategy across an organisation Senior leadership teams and boards deciding how to integrate AI and automation into customer-facing operations without eroding the brand CMOs and heads of digital who are moving their organisations from campaign-driven marketing to experience-driven growth Audience outcomes A usable framework for turning customer experience from a strategic slogan into a daily operating decision Specific examples from companies currently getting CX right, and those getting it wrong, drawn from Morgan’s primary-source interviews A specific assessment of where AI genuinely improves customer experience and where it currently makes it worse A checklist of what customer-focused leaders do differently, drawn from the research behind The 8 Laws of Customer-Focused Leadership

Why organisations work with Marc Saltzman Three decades of daily working-journalist output across USA Today, AARP, Forbes Vetted, Reader’s Digest, Costco Connection and Yahoo, which means his read on what is real versus hype is grounded in actual product testing, not slide-deck futurism. Author of 17 books, including Wiley’s Siri, Apple Watch and Apple Vision Pro For Dummies titles, giving him a track record of translating frontier consumer tech into language a general audience can act on. Host of Tech It Out on 100+ U.S. radio stations via Radio America, plus Canada’s longest-running technology radio show, Tech Talk; broadcast craft that translates directly into keynote pacing for mixed audiences. Covers a working business stack in plain English: generative AI, cybersecurity, smart home and aging-in-place tech, retail and commerce, social media, automotive innovation, so a single booking can address multiple functions in the room. Regular on-camera commentator for CNN, NBC, CBS, FOX, CTV and Global, which means he is comfortable in front of a sceptical room and on stage with executives and media partners. Biography highlights Reporting on the technology sector since 1994 as journalist, author and broadcaster. Contributor to USA Today/Gannett (109 publications), AARP, Forbes Vetted, Reader’s Digest, Costco Connection, Yahoo, Toronto Star, Zoomer and Postmedia. Author of 17 books, including Siri For Dummies (Wiley, 2012), Apple Watch For Dummies (Wiley, 2015) and Apple Vision Pro For Dummies (Wiley, 2024). Host and producer of Tech It Out on 100+ U.S. stations via Radio America. Creator and host of Tech Talk, Canada’s longest-running technology radio show. On-air technology commentator for CNN, NBC, CBS, FOX, CTV, Global and CP24, with prior hosting credits on FOX Business and Bloomberg Television. Biography Most consumer technology coverage is written by people who do not actually use the products. Saltzman’s career is built on the opposite habit. Since 1994 he has reported on the technology sector as a working journalist, columnist and broadcaster, with a syndicated USA Today/Gannett column reaching 109 publications and regular bylines in AARP, Forbes Vetted, Reader’s Digest, Costco Connection, Yahoo and Postmedia titles. The output across formats is what makes the perspective useful to senior teams. He has written 17 books for general audiences, including Siri For Dummies, Apple Watch For Dummies and Apple Vision Pro For Dummies for Wiley, where the editorial constraint is to make a frontier consumer product usable by a non-technical reader on day one. That same constraint shapes his radio work: Tech It Out airs on 100+ U.S. stations through Radio America, and Tech Talk is Canada’s longest-running technology radio show. Television sharpens the discipline further. As a regular commentator on CNN, NBC, CBS, FOX, CTV, Global and CP24, with prior hosting credits on FOX Business and Bloomberg Television, he has spent years translating new categories, AI assistants, wearables, smart home, mixed reality, connected vehicles, into language a general audience can use within a four-minute segment. For organisations, the practical value is a single voice that can speak across consumer technology, generative AI, cybersecurity, retail and commerce, and the future of work, grounded in what products actually do today rather than what vendor decks claim they will do tomorrow. Key speaking topics Generative AI in everyday business and consumer life Cybersecurity and digital safety for organisations and customers The future of retail and commerce Smart home, wearables and connected devices Social media strategy for business Aging-in-place and consumer health technology Automotive and mobility innovation Emerging consumer technology trends Ideal for CMOs and customer experience leaders responding to AI, social and commerce shifts IT, security and risk leaders briefing non-technical executives and boards Retail, consumer goods and franchise leadership teams Conference programmers seeking a credible technology emcee, panel host or keynote across mixed audiences Audience outcomes A working filter for separating durable consumer technology shifts from short-lived hype A clearer view of how generative AI, cybersecurity threats and connected devices show up in customer behaviour Concrete examples of how retail, commerce and workplace tools are changing, drawn from current product testing Plain-English language that executives can repeat to staff, customers and boards without distortion Sharper questions to take back to vendors, agencies and internal technology teams

Why organisations work with Trabucchi and Buganza The Platform Thinking Matrix gives strategy and transformation teams a structured instrument for identifying precisely where platform mechanisms can be applied to existing business models, built from a decade of research on established companies, not borrowed from startup literature. The Digital Phoenix Effect draws on analysis of 140 platform initiatives across S&P 500 companies, with detailed cases from Siemens, AXA, Eni, and Domino’s – the organisations their research is built around look like most audiences, not like Silicon Valley startups. With 100+ peer-reviewed publications in journals including the Journal of Product Innovation Management and Technovation, their frameworks can be tested against sustained evidence – not just a practitioner’s conviction codified into a model. As Scientific Directors of the Platform Thinking HUB within Politecnico’s Digital Innovation Observatories, they give organisations access to live, connected research, not a fixed set of frameworks. Shortlisted for the Thinkers50 Distinguished Achievement Award in Digital Thinking: the body that the Financial Times has described as producing the Oscars of management thinking. Biography highlights Associate Professor of Platform Thinking (Trabucchi) and Full Professor of Leadership & Innovation (Buganza), School of Management, Politecnico di Milano Co-founders and Scientific Directors of the Platform Thinking HUB within Politecnico’s Digital Innovation Observatories, and of LEADIN’Lab; Buganza chairs the EIASM International Product Development Management Conference Thinkers50 Radar Class of 2024; shortlisted for the Thinkers50 Distinguished Achievement Award, Digital Thinking category Co-authors of Platform Thinking: Read the Past. Write the Future (Business Expert Press, 2023) – shortlisted for the Business Book Awards 2024 and translated into Italian and Chinese – and The Digital Phoenix Effect (Platform Thinking Publishing, 2025) 100+ peer-reviewed articles in journals including the Journal of Product Innovation Management, Technovation, and Information Systems Journal Co-founders of Symplatform (2018), the annual international conference on digital platforms connecting researchers and practitioners Biography Most digital transformation advice is written for companies that do not yet exist. Trabucchi and Buganza study the ones that do: established firms with legacy assets, existing customer relationships, and infrastructure they cannot simply abandon. Over more than a decade at Politecnico di Milano’s School of Management, they developed Platform Thinking as a named strategic framework. It is not a description of what Uber or Airbnb do. It is a method for how any established organisation can activate its existing assets to generate the multi-sided value that platform businesses create. The Platform Thinking Matrix formalises this as a practical instrument for strategy and transformation teams. Their 2025 book, The Digital Phoenix Effect, draws on 140 platform initiatives analysed across S&P 500 companies, with cases from Siemens, AXA, Eni, and Domino’s. The argument that incumbent firms cannot compete in the platform economy on their own terms is a common one. Trabucchi and Buganza make the opposite case, and back it with sustained empirical research. Both were included in the Thinkers50 Radar Class of 2024 and shortlisted for the Thinkers50 Distinguished Achievement Award in Digital Thinking. As co-founders of Symplatform and Scientific Directors of the Platform Thinking HUB, they connect rigorous academic research to active practitioner communities. Their frameworks emerge from sustained, peer-reviewed inquiry – over 100 published articles across journals including the Journal of Product Innovation Management and Technovation – not from advisory work alone. Key speaking topics Platform thinking and business model transformation Legacy organisations in the platform economy The Platform Thinking Matrix Data as a platform asset GenAI and internal platform development Platform leadership and innovation management Multi-sided platforms and ecosystem strategy Ideal for Chief Strategy Officers and Chief Digital Officers leading platform transformation in established businesses CEOs and boards of legacy organisations facing disruption from platform competitors Innovation and transformation leads in non-digital-native companies Executive MBA and corporate learning audiences focused on digital business model innovation Audience outcomes A working definition of Platform Thinking and how it differs from conventional digital transformation advice The Platform Thinking Matrix as a practical framework for identifying where platform mechanisms apply to existing business models Real cases from established firms – Siemens, AXA, Eni, Domino’s – showing how legacy assets become platform advantages Clarity on the specific leadership conditions that enable platform-based change within established organisations A starting point for assessing their organisation’s platform potential against a research-backed framework

Why organisations work with Theresa Payton She has held the most accountable technology seat in the world – not as an adviser, but as the operator responsible for securing the Executive Office of the President. That is a different class of credential from the vendor or think-tank backgrounds most cybersecurity speakers bring. Her book Manipulated – on The Guardian’s Top 10 Books About Cybercrime list, maps the specific mechanics of AI-driven disinformation, deepfakes, and election interference; organisations working on trust, governance, or brand integrity get a strategic framework they can act on. As a patented inventor of security designs and co-founder of a cybersecurity product company (Dark3, acquired by Celerium), she brings the practitioner’s perspective, not the theorist’s: she has built the solutions, not just described the problem. She translates threat intelligence into board-level language. Her seventeen years across banking technology, government, and private advisory work means she can speak credibly to risk committees, technology leaders, and general business audiences in the same event. Biography highlights First female White House Chief Information Officer, serving under President George W. Bush, 2006–2008 Founder and CEO of Fortalice Solutions, ranked in the Global Cybersecurity Top 500 by Cybercrime Magazine Prior senior technology executive roles at Bank of America and Wells Fargo Author of Manipulated: Inside the Cyberwar to Hijack Elections and Distort the Truth, The Guardian Top 10 Books About Cybercrime list; revised edition published 2024 Co-inventor on an approved U.S. patent in security design Recipient of the FBI Director’s Award for Community Service; 2020 CISO MAG Cybersecurity Crusader of the Year; 2019 Woman Cybersecurity Leader of the Year Starred as Deputy Commander of Intelligence on the CBS reality series Hunted Regular security commentator on the Today Show, Good Morning America, CNN, CBS News, Fox News, and MSNBC Biography Theresa Payton ran cybersecurity for the White House. From 2006 to 2008, as Chief Information Officer for the Executive Office of the President under George W. Bush, she was accountable for the security of IT systems used by the President and 3,000 staff: not as an adviser, but as the person responsible. Before that, she spent sixteen years in senior technology roles at Bank of America and Wells Fargo. The combination is unusual: operational authority at the highest level of government, built on a banking technology foundation. That background shapes how she approaches cyber risk with corporate audiences. The question she puts to boards is not whether their organisation will face a breach, but whether their governance structures are designed to know about it, act on it, and contain it. As CEO of Fortalice Solutions, listed in the Global Cybersecurity Top 500, she has spent fifteen years working through exactly that question with Fortune 100 clients. Her book Manipulated, named one of The Guardian’s Top 10 Books About Cybercrime, examines how AI-generated deepfakes, self-replicating chatbots, and coordinated disinformation campaigns are used to compromise institutions from the outside in. A revised edition was published in 2024. She is also a co-inventor on an approved U.S. patent in security design, and previously co-founded Dark3, a cybersecurity product company later acquired by Celerium. Her profile extends beyond the conference circuit. She has testified before government bodies, served as Deputy Commander of Intelligence on the CBS series Hunted, and is a regular security analyst on networks including CNN, CBS News, and MSNBC. For organisations where the board genuinely needs to understand what it owns and what it is exposed to, she is one of the few speakers who has actually sat in that seat. Key speaking topics Cybersecurity governance and board-level risk AI-driven threats and deepfake manipulation Secured digital transformation Election security and information integrity Data privacy and digital identity Fraud and social engineering Cybersecurity leadership and workforce Ideal for Boards and non-executive directors navigating cyber and AI governance CISOs, CIOs, and CTOs developing organisation-wide security strategy Risk, compliance, and audit committees in regulated sectors Technology and transformation leaders in financial services, healthcare, and government-adjacent industries Audience outcomes A board-ready framework for assessing the gap between digital investment and security governance Practical understanding of how AI-driven threats – deepfakes, disinformation, autonomous attack tools – operate in practice, not just in theory Clearer accountability structures for cyber risk at executive level Awareness of the specific ways social engineering and fraud are evolving, with concrete defensive steps Language and framing to take cybersecurity from a technical department concern to a strategic leadership conversation

Why organisations work with Alex Goryachev He ran the function he now talks about. Cisco’s global innovation strategy, AI programme launch and innovation centres on five continents were built under his direction. He gives boards and executive teams a working playbook for moving AI past the pilot stage, drawn from Fearless Innovation and codified into the global ISO Standards on Innovation he helped shape. He addresses workforce resistance to AI directly, naming the cultural and behavioural blockers that stall enterprise AI programmes, rather than focusing only on the technology layer. He bridges enterprise practice and the next generation of leaders through his Executive-in-Residence role at Tulane’s Center for Entrepreneurship and Innovation, which keeps his frameworks tested against current operating reality. Biography highlights Wall Street Journal bestselling author of Fearless Innovation (Wiley, 2020). Former Managing Director and Global Head of Innovation Strategy, Cisco. Established Cisco’s Global Innovation Centers across five continents and led the launch of its AI innovation programme. Executive-in-Residence, Tulane University Center for Entrepreneurship and Innovation. Contributor to global ISO Standards on Innovation. Frequent contributor to Forbes, Fast Company, Entrepreneur and CEOWORLD; LinkedIn Top AI Voice. Earlier leadership roles at IBM, Dell and Pfizer. Biography Most enterprise AI programmes do not fail at the model. They fail at the handover, at the moment a promising pilot has to become a working capability inside a large operating company. That is the territory Goryachev spent two decades in. As Managing Director and Global Head of Innovation Strategy at Cisco, he established the company’s Global Innovation Centers across five continents and led the launch of its AI innovation programme. Earlier leadership work at IBM, Dell and Pfizer gave him an unusually broad view of how innovation actually moves through large, regulated organisations. That operating experience became the basis of Fearless Innovation (Wiley, 2020), a Wall Street Journal bestseller that lays out a practical discipline for converting innovation rhetoric into measurable results. The book sits alongside his contribution to the global ISO Standards on Innovation, where he helped codify the principles for how organisations build innovation capability at scale. He continues that work today as an Executive-in-Residence at Tulane University’s Center for Entrepreneurship and Innovation, and as a regular contributor to Forbes, Fast Company, Entrepreneur and CEOWORLD on the question that now dominates board agendas: how to move from AI as a slide-deck strategy to AI as an operating advantage. Key speaking topics Enterprise AI strategy and operational deployment Innovation as a managed discipline AI literacy and workforce readiness Digital transformation in large enterprises Leadership in an AI-first operating model Culture change and innovation behaviour Ideal for Boards and CEOs setting an AI agenda beyond proof-of-concept Chief Innovation, Strategy and Transformation Officers responsible for translating AI ambition into operating results CHROs and learning leaders rebuilding workforce capability for an AI-first business Executive teams in Fortune 500s, scale-ups and government bodies stalled at the pilot stage of AI Audience outcomes A clear view of the difference between AI experimentation and AI as an operating capability, with named markers of each. Specific patterns from inside Cisco’s innovation programme that audiences can map onto their own organisations. A direct read on where workforce resistance to AI typically appears, and what leaders can do about it. A working sense of what Fearless Innovation prescribes as the discipline behind sustained innovation results.

Dame Wendy Hall – Pioneering Authority in Web Science and Artificial Intelligence Dame Wendy Hall, DBE, FRS, FREng is Regius Professor of Computer Science, Associate Vice President (International Engagement), and Director of the Web Science Institute at the University of Southampton. She previously served as Dean of the Faculty of Physical Science and Engineering from 2010 to 2014 and as Head of the School of Electronics and Computer Science (ECS) from 2002 to 2007. As one of the pioneering computer scientists in multimedia and hypermedia, Dame Wendy has significantly impacted fields such as digital libraries, the development of the Internet, and Web Science. Her current research explores the intersections of social and physical sciences through Web Science, focusing on the sociotechnical study of online systems. She is Managing Director and Trustee of the Web Science Trust. Recognised for her achievements, Dame Wendy was made a Dame Commander of the British Empire in 2009 and was elected a Fellow of the Royal Society that same year. She became the first person outside North America to serve as President of the Association for Computing Machinery (ACM) in 2008. She is a Fellow of the Royal Academy of Engineering, the Institution of Engineering and Technology, the ACM, and a Distinguished Fellow of the British Computer Society. Dame Wendy’s high-level influence spans several roles: Senior Vice President of the Royal Academy of Engineering (2005-8), member of the UK Prime Minister’s Council for Science and Technology (2004-10), founder member of the European Research Council’s Scientific Council (2005-10), and President of the British Computer Society (2003-4). She has also held EPSRC Senior Research Fellowship and Council positions. In 2017, she co-chaired the UK government’s AI Review and later joined the AI Council as the first UK AI Skills Champion (2018). She was Chair of the Ada Lovelace Institute (2020-2023) and presently serves as co-Chair of the ACM Publications Board and Editor-in-Chief of Royal Society Open Science. Dame Wendy advises the UK government and international bodies, including her 2023 appointment to the United Nations high-level advisory body on artificial intelligence. Her book, “Four Internets,” co-authored with Kieron O’Hara, addresses data, geopolitics, and cyber governance. Through her many leadership positions, Dame Wendy continues to break barriers, championing women in science, engineering, and technology. She serves as a prominent role model, nurturing future generations and promoting equality within STEM fields.

Why organisations work with Danny Rensch Inside view of a bootstrapped consumer platform that reached a billion-dollar valuation with no venture capital, told by the operator who built its content, events and media strategy from the inside. Direct authorship of Chess.com’s signature commercial properties, including the Speed Chess Championship, the PRO Chess League, Titled Tuesday, and the PogChamps streamer events that opened chess to a non-chess audience. A working framework for using a 1,500-year-old game as a commercial asset: turning a niche pastime into a streaming category, an esports format, and a content engine for 40 million monthly users. Memoir-grade material on resilience and self-leadership grounded in a specific, publicly documented personal history, published by Hachette in 2025 and endorsed by Jeannette Walls and Ben Mezrich. Biography highlights Co-founder and Chief Chess Officer, Chess.com, the platform with over 225 million registered members and roughly 40 million monthly active users. International Master (FIDE) and former Arizona youngest National Master (1999); 1998 Elementary National Champion, 2000 Junior High National Champion, 2004 National High School Co-Champion. Author of Dark Squares: How Chess Saved My Life (Hachette Book Group, 2025), reviewed by Kirkus as “A winning memoir” with endorsements from Jeannette Walls and Ben Mezrich. Created and hosted the 2016 $40,000 GM Blitz Battle Championship featuring Magnus Carlsen, the format that became the Chess.com Speed Chess Championship. Hosted PogChamps, the streamer chess tournament credited with bringing chess to mainstream Twitch and YouTube audiences during 2020. Speaker at the MIT Sloan Sports Analytics Conference; profiled by Fortune in 2025 on the Chess.com growth story. Biography Chess.com is one of the few consumer platforms of its scale that never took venture capital. Over fifteen years, the company grew from a small bootstrapped operation into a service with more than 225 million registered members, around 40 million monthly active users, and a valuation above one billion dollars by 2023. Danny Rensch co-founded the company in 2009 and built its content, events and media operations. The competitive layer of the business is his work. He created and hosted the 2016 $40,000 GM Blitz Battle Championship featuring Magnus Carlsen, the format that grew into the Speed Chess Championship. He hosted the first PogChamps in 2020, the streamer tournament that pulled a non-chess audience onto the platform and re-cast a 1,500-year-old game as a streaming category. The PRO Chess League and Titled Tuesday sit in the same portfolio. Before the company, there was a player. Rensch is a FIDE International Master and a former scholastic champion: Elementary National Champion in 1998, Arizona’s youngest National Master in 1999, Junior High National Champion in 2000, and National High School Co-Champion in 2004, the year he earned his first IM norm. His memoir, Dark Squares: How Chess Saved My Life, was published by Hachette in 2025 and describes a childhood inside the Church of Immortal Consciousness, an Arizona cult, and chess as the route out. Kirkus called it “A winning memoir.” The commercial argument and the personal argument reinforce each other. A board considering how a niche product becomes a global consumer category, or a leadership team studying the discipline required to operate without external capital for fifteen years, will find specific operating material in the Chess.com story. A management audience working on resilience and decision-making under pressure has, in the same speaker, a primary source. Key speaking topics Bootstrapped consumer platform growth Building category-defining digital products Content, community and commercial events strategy Lessons from chess for business strategy and decision-making Resilience and self-leadership through adversity Streaming, esports and the modernisation of legacy categories Ideal for CEOs and founders of consumer platforms, marketplaces and subscription businesses CMOs, CCOs and heads of content building community-led growth Boards and leadership teams of bootstrapped or founder-led companies Conferences on entrepreneurship, scale-up leadership, sports business and digital media Audience outcomes A concrete view of how a bootstrapped consumer platform compounds product, content and events decisions over fifteen years. Operating examples of turning a legacy category into a streaming-first business, drawn from the Speed Chess Championship and PogChamps. A working language for applying chess concepts (anticipation, calculated risk, pattern recognition) to commercial strategy without metaphor inflation. A grounded perspective on resilience, decision-making and personal recovery, sourced from a published memoir rather than generic motivational material.