Organisationskultur speakers

Why organisations work with Laura Bates Over 200,000 firsthand testimonies collected through the Everyday Sexism Project give her an evidence base on workplace and institutional sexism that no consultancy or HR function can replicate. Two years of undercover research inside incel, pickup-artist and men’s rights forums, published as Men Who Hate Women, means she can speak credibly about how online radicalisation enters workplaces through younger employees and customers. Her work has produced operational outcomes, not just commentary: Facebook policy changes on rape and abuse content, sexual consent education added to the national curriculum, and revised British Transport Police protocols on sexual violence. She translates a politically charged subject into language senior leaders can act on, with the credibility of a BEM, a Royal Society of Literature fellowship and ten years of reporting in The Guardian and The New York Times behind her. Biography highlights Founder of the Everyday Sexism Project, with over 200,000 testimonies collected globally since 2012. Author of Everyday Sexism (shortlisted for Waterstones Book of the Year), Sunday Times bestseller Girl Up, Men Who Hate Women, and Fix the System, Not the Women. British Empire Medal in the 2015 Queen’s Birthday Honours for services to gender equality. Fellow of the Royal Society of Literature; Honorary Fellow of St John’s College, Cambridge; Vice President of the Hay Festival. Regular contributor to The New York Times and The Guardian; named one of the BBC’s inaugural 100 Women and Woman of the Year by Cosmopolitan, Red and The Sunday Times Magazine. Recipient of the Internet and Society Award from the Oxford Internet Institute alongside Sir Tim Berners-Lee. Biography Workplace sexism is rarely a single visible incident. It is the accumulation of small, normalised behaviours that policies on paper do not catch, and that employees, especially women and younger staff, stop reporting because they have learned reports go nowhere. The Everyday Sexism Project, founded in 2012, was built to make that accumulation visible. More than 200,000 testimonies later, it has become one of the largest qualitative datasets on gender inequality in existence. The project’s founder, Laura Bates, has spent over a decade translating those testimonies into work that organisations can use. Her books, Everyday Sexism, Girl Up, Misogynation, Men Who Hate Women and Fix the System, Not the Women, move from individual experience to institutional pattern. The work has produced concrete policy outcomes: Facebook revised its rules on rape and abuse content, sexual consent education entered the national curriculum, and British Transport Police updated how it handles reports of sexual violence on public transport. A second strand of her work is investigative. For Men Who Hate Women, Bates spent two years undercover in incel, pickup-artist and men’s rights forums, mapping how extreme misogyny is now produced and distributed online. That work matters for organisations because the audience for it is in classrooms now and entering workforces within a few years; HR leaders and school heads cannot afford to be unfamiliar with it. The credentials are serious. A British Empire Medal in 2015 for services to gender equality. Fellow of the Royal Society of Literature. Honorary Fellow of St John’s College, Cambridge. Vice President of the Hay Festival. Regular columns in The New York Times and The Guardian. The Internet and Society Award from the Oxford Internet Institute, shared with Tim Berners-Lee. The work has been judged on substance by serious institutions, which is what allows a sceptical executive committee to take the argument seriously. Key speaking topics Everyday sexism and institutional inequality Workplace harassment and bystander response Male allyship and positive masculinity Online misogyny, incels and the manosphere Gender, consent and education Media representation of women Ideal for CHROs, heads of DEI and culture leads designing policy that will hold up under scrutiny Senior leadership teams and boards examining harassment, retention and reputational risk Heads of school, university leadership and education policymakers Internal employee networks and male allyship programmes inside large organisations Audience outcomes A clearer picture of how harassment patterns form in their own organisation, drawn from the largest qualitative dataset on the subject. Specific language for talking to men about allyship without defensiveness shutting the conversation down. A working understanding of incel and manosphere content that is influencing employees, students and customers. Confidence to challenge policies and processes that look good on paper but fail in practice.

Why organisations work with Lauren LoGrasso She brings the operating logic of a working podcast producer to the question of creative leadership, having executive produced two of the highest-charting podcasts of the past five years, Unlocking Us with Brené Brown and We Can Do Hard Things with Glennon Doyle. She speaks to creativity as engagement infrastructure, not as inspiration, drawing on a body of work that has won the Webby, Signal, W3, Hermes Creative, People’s Choice, and Communicator awards through her own show. She gives event audiences a recognisable name from the podcast economy, paired with a keynote performer’s stagecraft as a SAG-AFTRA actor and working musician. Her perspective on self-expression at work is grounded in production craft: what gets people to show up with their fullest contribution, and what systematically silences them. Biography highlights Creator and host of Unleash Your Inner Creative, winner of the Webby, Signal, People’s Choice, W3, Hermes Creative, and Communicator awards. Vice President of Programming and Development at Audacy Podcasts. Executive producer credits on We Can Do Hard Things with Glennon Doyle and Unlocking Us with Brené Brown during her tenure at Cadence13. Named one of Podcast Magazine‘s 22 Unsung Heroes of Podcasting. Featured in People Magazine, Yahoo, and Business Insider; named by CEO Weekly as a top inspiring woman to follow. Singer-songwriter who has collaborated with Grammy-winning producer Jeff Bova, with songs placed in award-winning films. Biography Unlocking Us with Brené Brown launched at number one and was named Apple’s top new podcast of 2020. We Can Do Hard Things with Glennon Doyle did the same a year later. Lauren LoGrasso was an executive producer on both, working at Cadence13 to shape the editorial sensibility that made those shows resonate. The thread running through that work is now the thread running through her keynotes. Unleash Your Inner Creative, the podcast she creates and hosts, has won the Webby, Signal, W3, Hermes Creative, People’s Choice, and Communicator awards. The subject is creativity, but the working question is organisational: why people stop offering their best ideas, and what conditions bring those ideas back into the room. LoGrasso speaks to corporate audiences and university programmes on creative leadership and workplace engagement, with signature talks including “The Key to Creative Leadership” and “The Power of Unleashing Creativity in Your Workplace.” She currently serves as VP of Programming and Development at Audacy Podcasts and continues to perform as a singer-songwriter, with collaborations including Grammy-winning producer Jeff Bova. The substance of her contribution is the connection between self-expression and contribution at work, named by Podcast Magazine as one of 22 Unsung Heroes of Podcasting and consistently profiled by major outlets for the operating model behind her shows. Key speaking topics Creative leadership in the workplace Employee engagement and morale Self-expression and authentic voice at work Podcasting and audio storytelling for brands and leaders Mental health and creative wellbeing Innovation through creative practice Event hosting, moderation, and interview craft Ideal for Heads of People, Culture, and Employee Engagement designing programmes that move beyond wellness benefits. Innovation, marketing, and brand leaders looking to bring creative practice into commercial work. Internal conferences, leadership offsites, and women’s leadership programmes seeking a keynote with stagecraft. Universities and graduate business programmes hosting events on creative careers and purpose-led work. Audience outcomes A working definition of creativity as an organisational condition, not a personality trait. Specific practices for managers who want their teams to surface ideas earlier and more often. A clearer reading of why engagement scores stall in technically high-performing teams. An honest framing of the link between self-expression, mental health, and sustained contribution at work.

Why organisations work with Lee Rubin He gives leadership teams a named, repeatable framework, the Five Cs (competitors, common goal, communication, chemistry, consistency), so culture work stops being a slogan and becomes a checklist a manager can run on Monday. He has lived both sides of the room: captain of a Big Ten football programme and 16+ years as an HR executive inside Fortune 500 environments including Johnson & Johnson, Sony, and JP Morgan. Audiences hear locker-room stories backed by enterprise people-strategy experience. He addresses the specific failure mode senior leaders see most often, talented individuals who do not function as a team, rather than the generic topic of “culture”. His delivery converts. Bureau and client materials consistently book him for sales kickoffs, leadership offsites, and all-hands events where the goal is alignment before execution, not abstract inspiration. Biography highlights Captain and three-year starting free safety, Penn State Nittany Lions football. 1994 Florida Citrus Bowl Defensive MVP; All-Big Ten Conference selection; Honorable Mention All-American. 16+ years as a Human Resources executive serving Fortune 500 corporations. Author of WIN: Simple Insights to Help You Win the Game of Life and a companion edition for student-athletes. Signature keynote “5 Components of Extraordinary Teams” delivered to clients including Johnson & Johnson, Sony, and JP Morgan. TEDx presenter on team performance. Bachelor’s degree in Speech Communications with a Business minor, Penn State University. Biography A football captain learns something a corporate org chart rarely teaches. Talent is not the constraint. The constraint is whether eleven people, eleven directors, eleven engineers, share a goal clearly enough that they can adjust to each other in real time. Lee Rubin spent three years as a starting free safety at Penn State, captained the team, and earned 1994 Florida Citrus Bowl Defensive MVP honours. He then spent 16 years inside Fortune 500 HR functions watching the same dynamic play out in conference rooms. Out of that two-track career came the Five Cs: competitors, common goal, communication, chemistry, consistency. It is the spine of his signature keynote, “5 Components of Extraordinary Teams,” and it gives leaders a working vocabulary for diagnosing why a capable group is not performing as a team. Each component is concrete enough to be acted on the next week, not abstract enough to be ignored. His client list runs from Johnson & Johnson, Sony, and JP Morgan to college athletic departments and professional sports organisations. The range matters. The same framework that helps an enterprise sales team align around a quarterly goal helps a coaching staff align around a season. Buyers booking Rubin are typically wrestling with a specific symptom, post-merger silos, a stalled transformation, a high-turnover quarter, and want a session that produces shared language, not a closing high. He is also the author of WIN: Simple Insights to Help You Win the Game of Life, with a parallel edition written for student-athletes. The books extend the keynote argument: that the habits of high-performing teams, accountability, clarity of role, mutual respect, are the same habits that produce high-performing individuals. Key speaking topics Team performance and the Five Cs framework Building championship culture inside corporate teams Communication and chemistry under pressure Leadership lessons from elite athletics Employee engagement and buy-in Peak performance for individuals and teams Ideal for CHROs and senior HR leaders running culture, engagement, or post-merger integration work Sales leaders preparing kickoffs where alignment matters more than tactics Heads of transformation rebuilding teams after restructuring College and professional sports organisations investing in leadership development Audience outcomes A shared vocabulary, the Five Cs, that managers can use the next day to diagnose team friction Specific tactics for converting individual talent into collective output Renewed clarity on the difference between a group of strong performers and a functioning team Practical communication habits that hold up when a team is under pressure

Why organisations work with Lisa Bodell She attacks the root cause most innovation programmes ignore. Her thesis is that complexity, not a lack of ideas, is what stops large companies from changing. She brings a tested operational toolkit, including the “Kill a Stupid Rule” exercise and the Why Simple Wins toolkit, that teams can run inside the business the week after the keynote. Her client list runs through hard-to-move organisations such as Pfizer, Lockheed Martin, Bloomberg, Google, SAP and Citigroup, where the simplification argument has to survive contact with regulated, matrixed environments. Her two Routledge books, Kill the Company (Axiom Best Business Book Award, 2014) and Why Simple Wins, give leadership teams a shared language and a structured method that outlasts the session. She is a working operator, not only a writer. She has run FutureThink for more than two decades and writes monthly for Forbes, so the material is being pressure-tested in the field continuously. Biography highlights Founder and CEO of FutureThink, an innovation and simplification training firm working with global enterprise clients since 2003. Author of Why Simple Wins (Routledge) and Kill the Company (Routledge / Bibliomotion), the latter an Axiom Best Business Book Award winner. Monthly contributor to Forbes; quoted or published in Fast Company, WIRED, The New York Times, Inc., Bloomberg Businessweek, Harvard Business Review, FOX News and CNN. TEDxNormal speaker, “How Simplification is the Key to Change”. Named to the Forbes “50 Leading Female Futurists” list in 2020. Has taught innovation at American University and Fordham University, and worked with clients including Pfizer, Lockheed Martin, Bloomberg, Google, SAP and Citigroup. Biography Most innovation problems inside large companies are not idea problems. The pipeline is full. The strategy decks exist. What is missing is room to act on any of it, because calendars, approval chains and legacy rules have absorbed the working week. This is the territory Lisa Bodell has built a career on. She is the founder and CEO of FutureThink, which she launched in 2003 to do something narrower and more useful than most innovation consulting. Rather than add another framework, FutureThink helps leadership teams remove. Remove low-value meetings, remove obsolete rules, remove the tasks that consume capacity without producing decisions. The argument is that simplification is the precondition for innovation, not a side benefit. That argument runs through her two books with Routledge, Kill the Company and Why Simple Wins. Kill the Company, which won the 2014 Axiom Best Business Book Award, is built around a simple inversion: instead of asking how to grow, ask how a competitor would put you out of business, and act on the answer. Why Simple Wins extends the method into a practical toolkit for stripping out the work that does not matter, with exercises like “Kill a Stupid Rule” that have been used inside companies including Pfizer, Lockheed Martin, Bloomberg and Google. Bodell writes monthly for Forbes and has been featured in Fast Company, WIRED, The New York Times, Harvard Business Review and Bloomberg Businessweek. Forbes named her to its 2020 list of 50 Leading Female Futurists. The reason senior teams keep booking her is narrower than that profile suggests. She gives leaders a defensible reason, and a method, for taking things off the plate. Key speaking topics Organisational simplification Innovation and disruption Killing complexity in large organisations Future of work and ways of working Change and culture transformation Provocative questioning as a leadership tool Creating capacity for higher-value work Ideal for CEOs and executive teams trying to free up capacity inside complex, matrixed organisations. Chief Strategy, Transformation and Innovation Officers running enterprise-wide change programmes. Operations and HR leaders auditing meetings, rules and processes that no longer earn their place. Leadership offsites and innovation summits where the brief is to provoke, not to inform. Audience outcomes A direct case for treating complexity, not idea generation, as the binding constraint on innovation. A set of named exercises, including “Kill a Stupid Rule” and the Why Simple Wins toolkit, that teams can run on Monday morning. A sharper question set for leadership meetings, modelled on the Kill the Company method. A shared language for distinguishing low-value busywork from work that produces decisions and outcomes. Permission, from a credible outside voice, to remove rather than add.

Why organisations work with Lisa Snowdon She has spent two decades in front of national audiences on Capital FM, ITV and Sky, and brings that presence into a room that has never discussed menopause out loud before. Her advocacy is organised, not anecdotal. As a founding voice in Menopause Mandate alongside Davina McCall and Mariella Frostrup, she has helped move menopause from a private health issue into a policy and workforce conversation. Just Getting Started (HarperCollins, 2023) gives the talk a specific evidence base on perimenopause, HRT, and the lived realities of midlife, rather than a generic wellbeing pitch. She makes the topic accessible to mixed audiences, including male senior leaders who may never have heard the word “perimenopause” used in a professional setting. Her fashion correspondent role on This Morning and her We’re Not Getting Any Younger podcast keep her closely connected to how midlife women actually talk about their lives, which informs how she addresses them at work. Biography highlights Fashion correspondent, ITV This Morning. Author, Just Getting Started: Lessons in life, love and menopause, HarperCollins, 2023. Co-presenter, Capital FM Breakfast Show, London, 2008 to 2014. Show won Breakfast Show of the Year at the 2014 Sony Radio Academy Awards. Host, Britain’s Next Top Model, Living TV / Sky, 2006 to 2009. Celebrity MasterChef Champion, BBC, 2022. Founding voice in Menopause Mandate alongside Davina McCall, Mariella Frostrup and MP Carolyn Harris. Biography Most workplaces have a policy on parental leave. Very few have anything coherent on the decade that follows it. Menopause sits in that gap, and it is one of the most consistent reasons women leave senior roles in their late forties and fifties. Snowdon’s contribution is to make that conversation routine rather than uncomfortable. She came to it through her own experience and a national platform. After two decades modelling at the top of the industry, including the Gucci campaigns, she moved into broadcasting, co-hosting Capital FM’s London Breakfast Show for six years and presenting Britain’s Next Top Model on Sky. The Capital show won Breakfast Show of the Year at the 2014 Sony Radio Academy Awards while she was on it. The advocacy work is structured. Just Getting Started (HarperCollins, 2023) sets out what perimenopause actually feels like, what the treatment options are, and where the gaps in clinical and workplace support sit. Through Menopause Mandate, alongside Davina McCall, Mariella Frostrup and MP Carolyn Harris, she has pushed for changes to NHS prescribing, HRT availability and workplace policy. For organisations, the value is specific. Many internal menopause initiatives stall because the topic feels too clinical for HR and too personal for line managers. Snowdon’s sessions move the conversation past that block by giving people permission, vocabulary and a credible voice they recognise from their living rooms. Key speaking topics Menopause in the workplace Midlife women’s health Breaking workplace taboos Confidence and reinvention after forty Women, ageing and visibility Body image and self-image Ideal for HR, DEI and wellbeing leads designing menopause and women’s health policy Leadership audiences where the topic has not yet been opened Internal networks for women in midlife and their allies Industry events seeking a recognisable voice on midlife and longevity Audience outcomes A clear sense of how menopause shows up in performance, retention and engagement data Language that line managers can actually use without embarrassment Familiarity with the current UK policy and clinical landscape, including HRT access Honest, lived perspective from someone who has navigated the transition publicly A starting point for designing or strengthening a menopause-at-work programme

Why organisations work with Lisa Walden She translates over a decade of qualitative research on generational sociology into culture decisions a CHRO can actually defend at board level, not survey commentary. Two published books, including The Future of Work is Human and the Wiley “For Dummies” field guide on managing millennials, give her arguments a public, citable spine. She tackles the contested ground of hybrid work, return-to-office friction and Gen Z expectations without retreating into either nostalgia or hype. Her work on trust and psychological safety reads as operational, not therapeutic: barriers named, ingredients specified, applied across in-person, virtual and hybrid teams. She customises through pre-event interviews with client teams, so the keynote lands on the organisation’s specific cultural tension rather than a generic future-of-work narrative. Biography highlights Co-founder of Good Company Consulting, a workplace culture and future-of-work advisory firm. Co-author of The Future of Work is Human: Transforming Company Culture for a Post-Pandemic World (with Hannah L. Ubl). Co-author of Managing Millennials for Dummies, part of Wiley’s “For Dummies” series. Advisor to organisations including BMW, Siemens, HP, Syntellis, the Federal Reserve Bank of San Francisco and Texas A&M University System. Over a decade of qualitative research on generational dynamics and employee experience. Speaker on culture, trust, hybrid work, AI and human judgement, and cross-generational collaboration. Biography Five generations now share the same payroll, and the cultural assumptions each one brought to work have stopped quietly cohabiting. Trust expectations differ. Communication norms differ. The unwritten contract between employer and employee, the one that held through most of the late twentieth century, no longer carries the room. This is the territory Lisa Walden has spent more than a decade studying as a generational sociologist and workplace strategist. As co-founder of Good Company Consulting, Walden advises organisations on how to redesign culture for a workforce that no longer agrees on what work is for. Her clients include BMW, Siemens, HP, the Federal Reserve Bank of San Francisco, Syntellis and Texas A&M University System. The work focuses on the connective tissue of an organisation: trust, psychological safety, communication norms, and the specific operating shifts that make a hybrid or multigenerational workforce coherent rather than fractious. Her two books anchor the public argument. The Future of Work is Human, co-authored with Hannah Ubl, sets out a post-pandemic culture playbook built around compassionate leadership and person-first management. Managing Millennials for Dummies, published in Wiley’s “For Dummies” series, gave her the early platform on generational management and remains a working reference for HR and people leaders. What distinguishes her on a stage is the refusal to default to either the wellness register or the technology register when discussing culture. She treats generational difference as a design input for operating decisions, not a personality theme, and she addresses the friction points that senior teams usually avoid in public: return-to-office disagreement, Gen Z expectations of managers, and what AI adoption does to the human texture of a team. Key speaking topics Future of work and post-pandemic culture Multigenerational workplace dynamics Trust and psychological safety Hybrid and remote work design Employee engagement and motivation Human-centred AI adoption Leadership communication across generations Ideal for CHROs, people leaders and heads of culture redesigning post-pandemic operating norms. Executive teams confronting return-to-office friction and hybrid policy disagreement. Boards and CEOs of organisations with significant Gen Z and millennial workforces. Leadership development and talent programmes inside large, multi-generational employers. Audience outcomes A clearer view of where generational friction is actually costing the organisation, and where it is noise. A working vocabulary for trust and psychological safety that managers can apply on Monday. Specific operating moves for hybrid and in-person team design, not policy slogans. A way to talk about AI adoption that treats human judgement as a capability, not a leftover. Confidence to make culture decisions defensible to both a board and a Gen Z hire.

Why organisations work with Louie Gravance He authored core content for “Disney’s Approach to Quality Service” at the Disney Institute, the programme that taught Disney’s service operating model to outside corporate clients. Buyers get the curriculum source, not a second-hand interpretation of it. His post-Disney consulting work has produced named, large-scale service campaigns for Bank of America, ING Financial, Choice Hotels, Nikon and Microbac Technologies. The work has a commercial track record outside theme parks. He treats service as stagecraft. His frameworks (the P.L.A.N. model, the Ten Skills of the Service Superhero, the Seven Secrets for Crafting WOW Service Experiences) give frontline managers something to teach on Monday, not a philosophy to absorb. He continues to work inside live guest operations, including the Ollivanders Wand Experience at Universal Orlando’s Diagon Alley. The content is sharpened on a working stage, not refined in a slide deck. The book Service is a Superpower: Lessons Learned in a Magic Kingdom (Mascot Books, 2020) gives organisations a takeaway that travels into the team after the keynote ends. Biography highlights 25-plus years at the Walt Disney Company, including curriculum design at the Disney Institute in Orlando. Lead designer on Disney’s “Approach to Quality Service” programme for external corporate clients. Architect of multi-million-dollar service campaigns for Bank of America, ING Financial, Choice Hotels, Nikon, Microbac Technologies and the American Council of Independent Laboratories. Author, Service is a Superpower: Lessons Learned in a Magic Kingdom (Mascot Books, 2020). Opening team member for Harry Potter’s Diagon Alley at Universal Orlando from 2014; continues to perform at the Ollivanders Wand Experience. Recipient of Disney’s Partners in Excellence Award and the Spirit of Disney Award. Biography The hardest part of a service strategy is not writing it. It is the moment when a brand promise meets a tired employee at the end of a long shift. Disney’s operating answer to that problem was not a slogan. It was a curriculum, and Louie Gravance helped build it. Inside the Disney Institute in Orlando, Gravance was part of the team that turned the theme park’s service model into “Disney’s Approach to Quality Service,” the programme that exported the company’s frontline practice to outside corporates. That work sat on top of a longer Disney career: live entertainment design, cast training, and the daily craft of running guest experiences at scale. He spent over 25 years inside the company. The post-Disney work moves the same operating logic into industries where service is the product but the theatre is harder to see. His campaigns include Bank of America’s “Spirit” initiative, alongside named programmes for ING Financial, Choice Hotels, Nikon, Microbac Technologies and the American Council of Independent Laboratories. The book that distils this practice, Service is a Superpower: Lessons Learned in a Magic Kingdom (Mascot Books, 2020), is structured around what he calls the Ten Skills of the Service Superhero. He has not left the operational stage. Since 2014 he has been part of the team behind the Ollivanders Wand Experience inside Universal Orlando’s Diagon Alley, where the content he teaches to corporate clients is tested on real guests, several times a day. Key speaking topics Customer experience and service culture Employee engagement on the frontline Hospitality and member-services operating practice Service storytelling and brand moments Difficult customer interactions Disney-trained service design Ideal for CX, customer service and member-services leaders in financial services, retail, hospitality and healthcare CMOs and brand leaders whose customer promise depends on frontline delivery HR and L&D directors building service onboarding and engagement programmes Franchise, branch and field operations leaders running distributed service teams Audience outcomes A working definition of what a “WOW moment” is and how it is constructed, not described. Specific tools (P.L.A.N., the Ten Skills of the Service Superhero) that translate brand intent into frontline behaviour. A method for handling difficult customer interactions without scripting employees into rigidity. A clear separation between service performance and customer service technology, with the human craft restored to the centre. A model for treating employee engagement as the precondition for service quality, not a parallel HR programme.

Why organisations work with Luis Maria Huete He brings a named, structured methodology, Clienting, that gives a management team a shared language for customer segmentation, business model alignment, and service mix economics. It is the rare customer-strategy framework with both an academic anchor and four decades of board-room application. He has facilitated senior offsites in more than 800 companies across 70 countries, including Banco Santander, BBVA, Telefonica, Coca-Cola, Repsol, and ISS. The work is execution-focused: redesigning structure, coordination mechanisms, and the operating model behind a strategy. His doctoral work on commercial banking service strategy was named best dissertation of 1988 by the Decision Sciences Institute. The same analytical discipline shows up in the way he treats customer profitability as an operating problem, not a marketing one. He has taught inside Harvard Business School’s Achieving Breakthrough Service and Advanced Management programmes, alongside his chair at IESE. The combined platform gives senior audiences confidence that the frameworks have been pressure-tested in serious academic and corporate settings. He works fluently in English and Spanish, with board-level experience across Europe, Latin America, and Asia. For multinational teams that need a single voice on customer strategy across regions, that range is genuinely scarce. Biography highlights Professor of Operations, Information and Technology at IESE Business School, on faculty since 1982. DBA, Boston University. Fulbright Scholar. Doctoral thesis on commercial banking service strategy awarded best dissertation of 1988 by the Decision Sciences Institute. Author of thirteen management books, including Clienting, Service Management, Leading for the Common Good (2015), 50 Leaders Who Made History (2017), and Leadership and Governance (2025). Faculty contributor to Harvard Business School’s Achieving Breakthrough Service and Advanced Management executive programmes. Regular contributor to Harvard Deusto Business Review and Expansion. Chairs the Advisory Board of Makro and the Instituto de Capital Humano. Board member of Altia, the Instituto Gobernanza y Sociedad, and the International Academy of Management. Biography Customer profitability is an operating problem before it is a marketing one. Most companies cannot say, with any precision, which of their customers earn the margin that funds the rest of the business, or how the service model would need to change if they could. That is the question Huete has spent four decades putting in front of senior teams. His framework, Clienting, gives a management committee a structured way to work that question. It moves through segmentation, business model alignment, service mix, implementation, and performance measurement, treating customer strategy as a coordinated set of operating decisions rather than a brand exercise. The methodology is documented across thirteen books and tested inside the executive programmes of IESE Business School and Harvard Business School, where Huete has taught Achieving Breakthrough Service and Advanced Management. The academic anchor is serious. His doctoral thesis on commercial banking service strategy was named best dissertation of 1988 by the Decision Sciences Institute, and he holds a chair at IESE he has occupied since 1982. Alongside that, he has facilitated senior offsites in more than 800 companies across 70 countries, including Banco Santander, BBVA, Telefonica, Coca-Cola, Repsol, and ISS. He chairs the Advisory Board of Makro and the Instituto de Capital Humano, and writes regularly for Harvard Deusto Business Review and Expansion. What a senior team gets is a working vocabulary for customer strategy and a facilitator who has watched several hundred management committees try to install it. The conversation he runs is rarely about ideas. It is about what to stop doing, which customers to organise around, and how to align the operating model to the answer. Key speaking topics Clienting and customer strategy Service management and service economics Strategy execution and operating model design Corporate culture and senior-team alignment Leadership and governance Family business transitions Customer loyalty and profitability Ideal for CEOs, CCOs and CMOs reviewing customer segmentation and the underlying service economics. Boards and ExCos running a strategy refresh or post-merger operating model redesign. Senior leadership offsites that need a structured outside facilitator on customer strategy and execution. Family business owners and boards navigating governance and succession alongside commercial repositioning. Audience outcomes A working vocabulary for Clienting, segmentation, service mix, and the link from customer loyalty to operating margin. A sharper read on which customer segments the organisation is actually built to serve profitably, and which it is not. A structured view of the gap between stated strategy and operating execution, and where coordination mechanisms break down. Specific examples drawn from senior offsites with European and Latin American multinationals on how the management committee owns customer strategy. A reference set of books and frameworks the team can use after the session to continue the work internally.

Why organisations work with Madison Butler She works inside the people function as a practitioner, not as an outside commentator. Her perspective comes from running employee experience as Chief Experience Officer at GRAV and as a fractional people ops consultant. She has built a structural intervention into her own industry. The Black Speakers Collection was created to close the speaker pay gap for Black speakers, and is now a working directory used by meeting planners. Her book “Let Them See You” (Wiley, 2025) gives buyers a published thesis on authenticity at work that they can hand to a leadership team before the keynote. She speaks credibly on mental health, trauma and psychological safety in workplace settings without softening the operational implications for managers. Named a LinkedIn Top Black Voice and a DivInc Austin Rising Star, with sustained media presence in The New York Times, The Wall Street Journal, Business Insider and Rolling Stone. Biography highlights Author, “Let Them See You: Empowering Change Through Authenticity” (Wiley, 2025) Founder, Black Speakers Collection, a directory created to address pay equity for Black speakers Founder, Blue Haired Unicorn, an HR and DEI consultancy advising on psychological safety and culture design Chief Experience Officer at GRAV, based in Austin, Texas Named a LinkedIn Top Black Voice; named DivInc Austin Rising Star, 2021 Featured in The New York Times, The Wall Street Journal, Business Insider, Yahoo and Rolling Stone Biography The employee experience is the part of the company most leaders do not own. HR runs onboarding, operations runs the systems, leadership sets the tone, and the actual lived experience falls between them. Butler works in that gap. As Chief Experience Officer at GRAV and through her consultancy Blue Haired Unicorn, she designs how a workforce actually moves through the organisation, from joining to leaving. Her published thesis sits in “Let Them See You: Empowering Change Through Authenticity”, released by Wiley in 2025. The argument is that performative culture work fails because it asks people to keep their full selves out of the building. Butler treats authenticity as an operating condition for trust, engagement and retention, not as a value statement. The Black Speakers Collection is her clearest demonstration of how she thinks. Faced with persistent pay inequity for Black speakers in the bureau industry, she built a directory rather than writing a position piece. It is now used by meeting planners as a working resource, profiled by PCMA and Prevue Meetings. Her media presence reflects the breadth of her audience. The New York Times, The Wall Street Journal, Business Insider, Yahoo and Rolling Stone have carried her commentary on workplace culture, mental health and inclusion. LinkedIn named her a Top Black Voice; DivInc named her Austin Rising Star in 2021. Key speaking topics Psychological safety and workplace culture Authenticity and human-centred leadership Employee experience design Inclusion as operating practice Mental health and trauma at work Future of work and the people function Personal branding and self-presentation at work Ideal for CHROs and chief people officers designing employee experience end to end Heads of DEI and inclusion leads looking for operating substance over signalling Founders and CEOs of scaling companies under cultural strain Internal leadership programmes for managers responsible for psychological safety Audience outcomes A clearer view of where the employee experience is breaking inside their own organisation A sharper distinction between performative culture work and operating culture work Language for managers to discuss mental health, trauma and authenticity at work without flinching Practical reference points from a practitioner running these problems day to day A published thesis (“Let Them See You”) to extend the conversation after the room

Why organisations work with Maggie Alphonsi A first-hand account of what seven consecutive Six Nations titles and a World Cup actually required, told by someone who was on the field for all of it. Inclusion grounded in lived institutional experience: the first woman to win the Pat Marshall Award in its 50-year history, the first former female player to commentate on men’s international rugby for ITV, an elected RFU Council member working inside the governance structure she came up through. A published account, “Winning the Fight,” shortlisted for Autobiography of the Year at the 2024 Sports Book Awards, that grounds the cultural narrative in specific decisions, not platitudes. A practitioner view of high-performance teams that names the mechanics behind sustained dominance, not the highlight reel. Biography highlights 74 caps and 28 tries for England between 2003 and 2014, playing flanker for Saracens. Member of the England squad that won the 2014 Women’s Rugby World Cup; named in the tournament’s Dream Team. Inducted into the World Rugby Hall of Fame in November 2016. MBE for services to rugby, 2012 Birthday Honours. First female recipient of the Rugby Union Writers’ Club Pat Marshall Award (2011); first former female player to commentate on men’s international rugby for ITV (2015 Rugby World Cup). Elected member of the Rugby Football Union Council, active on the RFU Diversity and Inclusion steering group; author of “Winning the Fight” (Polaris, 2023). Biography Seven consecutive Six Nations titles, six of them Grand Slams, plus a Rugby World Cup. That is the England team Maggie Alphonsi played in between 2003 and 2014. The achievement was structural, not accidental, and she has spent the years since explaining what that kind of sustained performance actually requires inside a team environment. The credentials line up. 74 caps, 28 tries, MBE in 2012, World Rugby Hall of Fame in 2016. What matters more for organisational audiences is what she did next. In 2011, she became the first woman to win the Pat Marshall Award from the Rugby Union Writers’ Club, ahead of Richie McCaw, in the prize’s 50-year history. In 2015, she became the first former female player to commentate on men’s international rugby for ITV. In 2016, she was elected to the Rugby Football Union Council and joined its Diversity and Inclusion steering group. Each of those firsts came inside an institution that had not previously built a place for someone like her. Her 2023 autobiography, “Winning the Fight,” sets out the specifics: a club foot at birth, North London council estates, racism and sexism encountered along the way, and the operational decisions that produced a World Cup. The book was shortlisted for Autobiography of the Year at the 2024 Sports Book Awards. For senior leaders working on inclusion, performance culture, or how teams hold standards across long cycles, she brings the rare combination of having executed at the top of her sport and then sat on the governance body that runs it. Key speaking topics High-performance team culture Inclusion in male-dominated institutions Sustained excellence under pressure Diversity and inclusion in sport and business Resilience and identity through career change Breaking institutional norms Mentoring and developing emerging talent Ideal for CHROs and heads of D&I building inclusion programmes that have to produce measurable cultural change, not optics. Leadership teams responsible for sustained high performance over multi-year cycles. Boards and senior leaders confronting representation gaps in their governance structures. Talent and learning leaders running development programmes for women and underrepresented groups. Audience outcomes A working picture of what produced seven Six Nations titles and a World Cup, drawn from inside the squad. A first-hand account of being the first woman in three different institutional settings and what that took week to week. Specific reference points for how inclusion and high performance reinforce each other in practice. Frank perspective on the gap between stated organisational values and lived employee experience.

Why organisations work with Margaret Heffernan She gives executive teams a precise vocabulary for organisational failure. “Wilful Blindness” turned the cognitive mechanics of why leaders ignore the obvious into a working diagnostic, and the Financial Times named it one of the most important business books of the decade. She has run companies, not just studied them. Five CEO roles across media and technology mean her arguments about hierarchy, dissent and decision-making are tested against the operational reality buyers actually face. She offers a serious counterweight to forecasting culture. “Uncharted” makes the case that prediction is a poor tool for navigating uncertainty, and gives leaders a more effective set of practices for acting without it. Thinkers50 inducted her into its Hall of Fame in 2023 for lasting contribution to management thinking, which places her among the most established voices on organisational behaviour working today. She is trusted in the room with senior leaders. Through Global Mentors Group she mentors CEOs of major global organisations, and she serves as Lead Faculty for the Forward Institute’s Responsible Leadership Programme. Biography highlights Professor of Practice, University of Bath School of Management. Thinkers50 Hall of Fame inductee, 2023. Author of seven books including “Wilful Blindness”, “A Bigger Prize” (Transmission Prize winner), “Beyond Measure”, “Uncharted” and “Embracing Uncertainty”, published by Simon & Schuster and Bristol University Press. TED Global speaker; four TED talks with more than 12 million combined views. Former Chief Executive of InfoMation Corporation, ZineZone Corporation and iCast Corporation; senior multimedia roles at Intuit, The Learning Company and Standard & Poor’s. Thirteen years as a BBC producer of drama and documentary programmes; regular Financial Times contributor and BBC Radio 4 broadcaster. Biography Most leadership teams do not lack information. They lack the conditions to act on the information they already have. That is the problem Margaret Heffernan has spent two decades naming, first as a CEO and now as one of the most respected voices on organisational behaviour in Europe. “Wilful Blindness”, her third book, set out the cognitive and cultural reasons people in organisations ignore what they can plainly see. The Financial Times listed it among the most important business books of the decade. “A Bigger Prize” challenged the assumption that competition reliably produces the best outcomes and won the Transmission Prize. “Uncharted” pressed further into the territory of how leaders should think, plan and decide when prediction stops working. The credibility behind the writing is operational. Heffernan ran five companies, including InfoMation Corporation, ZineZone Corporation and iCast Corporation, after thirteen years producing drama and documentary programmes for the BBC. She holds a Professor of Practice post at the University of Bath, leads faculty for the Forward Institute’s Responsible Leadership Programme, and mentors chief executives through Global Mentors Group. Thinkers50 inducted her into its Hall of Fame in 2023. Her TED talks, including “Dare to Disagree” and “The human skills we need in an unpredictable world”, have been viewed more than 12 million times. The reason senior teams keep returning to her work is simple: she gives them a serious account of why organisations fail to see, and a usable set of responses. Key speaking topics Organisational blindness and decision-making Leadership under uncertainty The limits of efficiency and forecasting Dissent, candour and constructive conflict Collaboration and the costs of competition Responsible leadership and corporate ethics Building organisational resilience The role of creativity in resilience and innovation Ideal for CEOs, board members and ExCo teams confronting strategic uncertainty CHROs and senior leadership development heads building executive judgement Audit, risk and governance leaders working on early-warning culture Partner-track and senior leadership programmes inside professional services and regulated industries Audience outcomes A clearer language for the cognitive and structural reasons organisations miss the obvious. A working alternative to forecasting-led strategy when conditions will not hold still. Concrete practices for surfacing dissent and constructive conflict at senior levels. A sharper view of where the pursuit of efficiency is quietly degrading resilience. Confidence to act on partial information rather than wait for certainty that will not arrive.

Why organisations work with Mariana Atencio Field-tested authority on trust. Her reporting from family separations at the US border, cartel territory, and the Syrian border gives her arguments about authentic leadership a weight that pure motivational content cannot match. A bilingual broadcaster who has crossed from Univision to NBC News and back to independent media, which makes her credible to audiences and leadership teams operating across the Americas in both English and Spanish. Perfectly You, published by HarperCollins in English and Spanish, gives buyers a published, citable thesis on authenticity at work rather than a talk built from generic insights. A working journalist’s instinct on stage. She has moderated heads of state, Fortune 100 CEOs and panels at Microsoft, Nasdaq and the UN General Assembly, which is the same skill set buyers want when the brief is high-stakes interviewing rather than a standard keynote. Biography highlights Peabody Award winner for the Univision investigative documentary Rapido y Furioso on US-Mexico weapons trafficking. Three Emmy nominations, a Hillman Prize, and the NAHJ Presidential Award for reporting on cartel violence, migrant family separation and women’s rights. Former NBC News and MSNBC correspondent; prior bilingual correspondent at Univision. Author of Perfectly You: Embracing the Power of Being Real (HarperCollins, 2019), published in English and Spanish. 2021 Henry Crown Fellow at the Aspen Institute. Founder of GoLike Media and creator of the 2022 true crime podcast Lost in Panama, which reached Apple Podcasts’ top 10. Biography The hardest assignments in network news are the ones where the people on camera have every reason not to trust the person holding the microphone. Atencio spent a decade in those rooms, reporting on family separations at the US border, cartel violence in Mexico, and women’s rights along the Syrian border for Univision and then NBC News. The Peabody Award came from that work, alongside a Hillman Prize, three Emmy nominations and the National Association of Hispanic Journalists Presidential Award. That experience is the foundation for the second half of her career. Perfectly You: Embracing the Power of Being Real, published by HarperCollins in 2019 in English and Spanish, sets out a thesis on authenticity drawn directly from the field: that the leaders, families and communities who hold together under pressure are the ones who tell the truth about themselves and their circumstances. The book reads as reporting on trust, not self-help. She founded GoLike Media in 2020 and created Lost in Panama in 2022, a true crime podcast on the disappearance of two young Dutch hikers that became a top-10 Apple Podcasts release and was used as a platform to surface the wider issue of missing women in the region. She is a 2021 Henry Crown Fellow at the Aspen Institute. For corporate audiences, the combined record matters more than either half alone. A Peabody-winning correspondent who has interviewed heads of state and translated live on-air for NBC speaks about credibility, belonging and culture from a different place than a speaker who has only worked the keynote circuit. That is what buyers are paying for when they put her in front of a leadership team. Key speaking topics Authentic leadership and trust Belonging and culture in cross-border organisations Communication and storytelling for senior leaders Resilience and reinvention under pressure Latino market and the Americas Bilingual moderation, hosting and high-stakes interviewing Ideal for Leadership teams rebuilding internal trust after restructure, contested change or public scandal. CHROs and culture leads designing belonging and inclusion programmes with substance rather than signalling. CMOs, communications leaders and Latin America country heads briefing on bilingual audiences across the Americas. Conference hosts who need a moderator credible with heads of state, Fortune 100 CEOs and a sceptical room. Audience outcomes A sharper view of what authenticity actually costs senior leaders, and where the line sits between candour and overshare. A working framework for how trust is rebuilt with employees and external audiences who have stopped listening to corporate communications. Concrete examples of credibility under pressure, drawn from her on-the-ground reporting in conflict zones, migrant camps and political crises. A clearer read on the US Hispanic and broader Latin American audience for organisations operating across the region.