Corporate Culture

Why organisations work with Lisa Walden She translates over a decade of qualitative research on generational sociology into culture decisions a CHRO can actually defend at board level, not survey commentary. Two published books, including The Future of Work is Human and the Wiley “For Dummies” field guide on managing millennials, give her arguments a public, citable spine. She tackles the contested ground of hybrid work, return-to-office friction and Gen Z expectations without retreating into either nostalgia or hype. Her work on trust and psychological safety reads as operational, not therapeutic: barriers named, ingredients specified, applied across in-person, virtual and hybrid teams. She customises through pre-event interviews with client teams, so the keynote lands on the organisation’s specific cultural tension rather than a generic future-of-work narrative. Biography highlights Co-founder of Good Company Consulting, a workplace culture and future-of-work advisory firm. Co-author of The Future of Work is Human: Transforming Company Culture for a Post-Pandemic World (with Hannah L. Ubl). Co-author of Managing Millennials for Dummies, part of Wiley’s “For Dummies” series. Advisor to organisations including BMW, Siemens, HP, Syntellis, the Federal Reserve Bank of San Francisco and Texas A&M University System. Over a decade of qualitative research on generational dynamics and employee experience. Speaker on culture, trust, hybrid work, AI and human judgement, and cross-generational collaboration. Biography Five generations now share the same payroll, and the cultural assumptions each one brought to work have stopped quietly cohabiting. Trust expectations differ. Communication norms differ. The unwritten contract between employer and employee, the one that held through most of the late twentieth century, no longer carries the room. This is the territory Lisa Walden has spent more than a decade studying as a generational sociologist and workplace strategist. As co-founder of Good Company Consulting, Walden advises organisations on how to redesign culture for a workforce that no longer agrees on what work is for. Her clients include BMW, Siemens, HP, the Federal Reserve Bank of San Francisco, Syntellis and Texas A&M University System. The work focuses on the connective tissue of an organisation: trust, psychological safety, communication norms, and the specific operating shifts that make a hybrid or multigenerational workforce coherent rather than fractious. Her two books anchor the public argument. The Future of Work is Human, co-authored with Hannah Ubl, sets out a post-pandemic culture playbook built around compassionate leadership and person-first management. Managing Millennials for Dummies, published in Wiley’s “For Dummies” series, gave her the early platform on generational management and remains a working reference for HR and people leaders. What distinguishes her on a stage is the refusal to default to either the wellness register or the technology register when discussing culture. She treats generational difference as a design input for operating decisions, not a personality theme, and she addresses the friction points that senior teams usually avoid in public: return-to-office disagreement, Gen Z expectations of managers, and what AI adoption does to the human texture of a team. Key speaking topics Future of work and post-pandemic culture Multigenerational workplace dynamics Trust and psychological safety Hybrid and remote work design Employee engagement and motivation Human-centred AI adoption Leadership communication across generations Ideal for CHROs, people leaders and heads of culture redesigning post-pandemic operating norms. Executive teams confronting return-to-office friction and hybrid policy disagreement. Boards and CEOs of organisations with significant Gen Z and millennial workforces. Leadership development and talent programmes inside large, multi-generational employers. Audience outcomes A clearer view of where generational friction is actually costing the organisation, and where it is noise. A working vocabulary for trust and psychological safety that managers can apply on Monday. Specific operating moves for hybrid and in-person team design, not policy slogans. A way to talk about AI adoption that treats human judgement as a capability, not a leftover. Confidence to make culture decisions defensible to both a board and a Gen Z hire.

Why organisations work with Petra Velzeboer A clinical practitioner, not a wellbeing personality. She holds an MSc in Psychodynamics of Human Development from Birkbeck and works as a qualified psychotherapist, which gives her recommendations weight with sceptical executive audiences. She runs the consultancy she speaks from. PVL serves named corporate clients including PwC, Novartis, Accenture, Herbert Smith Freehills, Monzo, and Channel 4, so the case material in the room is current, not anecdotal. A first-person account of recovery from a high-control religious group and addiction, used to draw direct, uncomfortable parallels with corporate cultures that suppress dissent. This is the argument of her book Begin With You, published by Kogan Page. Comfortable across formats. Keynote, masterclass, panel chair, and leadership programme design, which suits clients building a multi-touch internal wellbeing strategy rather than a one-off event. Her TEDx talks and the Adversity to Advantage podcast give organisations a recognisable external voice to anchor internal campaigns around. Biography highlights CEO and founder of PVL, a mental health consultancy working with large employers including PwC, Novartis, Accenture, Herbert Smith Freehills, Monzo, and Channel 4. Author of Begin With You: Invest in Your Mental Wellbeing and Satisfaction at Work (Kogan Page). Finalist, 2024 International Book Awards (Business: Motivational), and finalist, Goody Business Book Award 2024 (Self-Help: Personal Transformation). TEDx speaker. Talks include “Three Ways to Live the Life You Want” and “Reframing Diagnosis and the Road to Recovery.” Qualified psychotherapist with an MSc in Psychodynamics of Human Development, Birkbeck, University of London. Host of the podcast Adversity to Advantage. Biography Most corporate wellbeing programmes are organised around the wrong question. They ask how to support people who are already exhausted, when the harder question is what in the operating culture is exhausting them. Petra Velzeboer built PVL around that distinction. The consultancy works with large employers, including PwC, Novartis, Accenture, Herbert Smith Freehills, Monzo, and Channel 4, advising on the cultural conditions that determine whether a wellbeing strategy lands or quietly fails. Her credibility rests on two unusual lines at once. She is a qualified psychotherapist with an MSc in Psychodynamics of Human Development from Birkbeck, University of London, which keeps the clinical content honest. She also lived through a recovery story that gives her an unusual angle on organisational culture, having grown up inside the Children of God, a high-control religious group, and worked her way back through addiction and depression. Her book Begin With You: Invest in Your Mental Wellbeing and Satisfaction at Work was published by Kogan Page and was a finalist for the 2024 International Book Awards in Business: Motivational. The argument she makes to senior teams is direct. Cultures that punish dissent, reward overwork, and treat vulnerability as weakness produce predictable mental health outcomes, and no amount of mindfulness app subscription will offset them. Her TEDx talks and the Adversity to Advantage podcast extend that case to a wider audience, which is useful when an internal programme needs an external anchor. She is most useful inside boards, executive offsites, and leadership cohorts where the wellbeing conversation has stalled at the level of perks and posters. Her work pushes it back to the design choices that leaders actually control: how teams are structured, how performance is measured, and what behaviour the culture quietly rewards. Key speaking topics Workplace mental health strategy Organisational culture and toxic behaviours Resilience and recovery from adversity Leadership and vulnerability Burnout prevention Future of work and employee wellbeing Digital wellbeing and focus Ideal for CHROs, Chief People Officers, and heads of wellbeing are redesigning a stalled mental health programme. Executive teams and boards are examining the cultural drivers of attrition and burnout. Leadership development cohorts are being trained to manage hybrid, high-pressure, change-fatigued teams. Internal Mental Health Awareness Week, ERG, or culture-change events that need a credible external voice. Audience outcomes A clearer view of which cultural behaviours, not which benefits, drive mental health outcomes inside their own organisation. Practical language for talking about mental health at work without slipping into either clinical jargon or corporate platitude. A reframing of resilience as an organisational design problem, not a personal deficiency. Specific prompts leaders can use with their teams the following week, drawn from clinical practice and Velzeboer’s consulting work.

Why organisations work with Hannah Ubl She runs primary research on generational cohorts, including original work comparing Early Millennials, Recessionist Millennials and Gen Z, and brings the data into the room rather than recycling commentary She wrote the operating manual on the first wave of this problem. Managing Millennials For Dummies (Wiley, 2017) is still the most-cited mass-market field guide for line managers running mixed-generation teams Her follow-up book, The Future of Work is Human, gives HR and people leaders a framework for rebuilding trust, psychological safety and belonging when half the workforce is remote and the other half is fatigued She speaks to the layer most generational speakers skip. Audiences from new hires to C-suite at Cisco, Kraft Heinz, Sodexo and Springer Nature, with the same material translating across all of them A decade inside BridgeWorks as Research Director, then six years building Good Company Consulting, gives her the rare combination of researcher discipline and operator instinct on culture problems Biography highlights Co-founder, Good Company Consulting Co-author, Managing Millennials For Dummies (Wiley, 2017) with Lisa X. Walden and Debra Arbit Co-author, The Future of Work is Human: Transforming Company Culture for a Post-Pandemic World, with Lisa X. Walden Former Director of Research and Director of Keynote Speaking, BridgeWorks BS, Communications Studies (Advertising), Boston University Clients include Cisco, Kraft Heinz, Sodexo, Springer Nature, Applied Materials and NACS Biography Five generations now work alongside one another, and the assumptions each generation brings about communication, authority and loyalty no longer overlap. That gap is where Good Company Consulting was built. Ubl co-founded the firm after a decade at BridgeWorks, where she ran the national research programme comparing how millennial sub-cohorts and Gen Z behave inside organisations. The research feeds the keynotes directly. Managing Millennials For Dummies, written with Lisa X. Walden and Debra Arbit and published by Wiley in 2017, set the early reference text for line managers handling mixed-age teams. The Future of Work is Human, her second book with Walden, picks up the thread post-pandemic and reframes culture work as a question of trust, psychological safety and belonging across hybrid teams. What buyers commission her for is the translation layer. She turns cohort data into specific manager moves: how to give Gen Z feedback that lands, how to redesign hybrid rituals so they produce connection rather than performance, how to talk about AI without losing the human contract that holds a team together. Cisco, Kraft Heinz, Sodexo and Springer Nature have all used her to do the same job inside very different cultures. The reason her work travels is research discipline rather than charisma. She earned her stripes inside a research firm before she earned them on stage, and audiences from new hires to senior executives respond to the same material because the underlying argument is empirical, not motivational. Key speaking topics Generational integration in mixed-age teams Gen Z in the workplace Hybrid work and the rebuild of psychological safety Manager capability across generations Employee engagement and the post-pandemic social contract Compassionate leadership in practice Human connection in the age of AI Ideal for CHROs and Heads of People rebuilding engagement and manager capability across generations Leadership development and L&D teams designing programmes for new and mid-level managers Internal communications and culture leads redesigning hybrid rituals Sector audiences with five-generation workforces, including healthcare systems, retail, hospitality and manufacturing Audience outcomes A working understanding of what Gen Z actually wants from an employer, separated from the social media caricature Specific manager behaviours that close the friction between generational cohorts in day-to-day work A clearer view of which hybrid-work rituals build trust and which performatively waste time Language for talking about AI and automation without breaking the employee social contract A research-grounded position to take back to the executive team on engagement and culture investment

Why organisations work with Janine Hamner Holman She translates neuroscience into HR-grade interventions, drawing on more than a decade studying brain science alongside a SHRM-CP and SHRM Inclusive Cultures certification, which gives operational HR teams a usable language rather than a TED-style abstraction. Her Mind The Gap: A Thought Leader’s Guide to 21st Century Conscious Leadership gives buyers a defined thesis on the distance between stated values and observed leadership behaviour, useful for boards trying to diagnose culture programmes that stall. She speaks credibly to both nonprofit and Fortune 200 contexts, having spent twenty years in nonprofit leadership followed by close to a decade inside a Fortune 200, which makes her unusual in audiences that mix public-sector, mission-driven, and corporate buyers. Her Cost of Not Paying Attention podcast and signature talk on civility give her a sustained body of public material on workplace incivility as a P&L line, not as a tone-of-voice issue. Biography highlights CEO, J&J Consulting Group; 30+ years as executive and consultant. Author, Mind The Gap: A Thought Leader’s Guide to 21st Century Conscious Leadership; contributing author, On The Shoulders of Mighty Women. Host, The Cost of Not Paying Attention podcast. Named a USA Today Keynote Speaker to Watch in 2024 and LA Weekly Top 10 Trailblazing Entrepreneur in 2023. Winner of the CXO 2.0 Leadership Award. Certified in the Psychology of Leadership (Cornell); SHRM-CP and SHRM Inclusive Cultures certified; Certified Practitioner in Emotional Intelligence. Biography Workplace culture is now a measurable variable on the P&L. Engagement, attrition, and incivility numbers move customer outcomes, and senior leaders increasingly want interventions that change behaviour, not posters. The cost of getting it wrong has stopped being soft. J&J Consulting Group, the firm Janine Hamner Holman leads as CEO, sits in that gap. Her professional history runs across twenty years of nonprofit leadership and almost a decade inside a Fortune 200, with close work alongside the public sector. That mix lets her talk to mission-driven and commercial audiences without flattening either. The intellectual spine of the work is applied neurobiology. More than a decade studying brain science, plus a Cornell certification in the Psychology of Leadership, sits underneath her practice on psychological safety, belonging, and conscious leadership. Her book Mind The Gap sets out the thesis: the distance between stated leadership values and observed leadership behaviour is where culture programmes fail. Public recognition tracks the same content. USA Today named her a Keynote Speaker to Watch in 2024, LA Weekly placed her in its 2023 Top 10 Trailblazing Entrepreneurs, and she won the CXO 2.0 Leadership Award at the CXO2 Conference in Las Vegas. Her podcast, The Cost of Not Paying Attention, gives buyers a sustained sense of the argument before they book the room. Key speaking topics Conscious leadership Organisational culture change Diversity, equity, inclusion and belonging Psychological safety at work Employee engagement and retention Workplace incivility and its commercial cost Change management and neurobiology Emotional intelligence Ideal for CHROs and Heads of People wrestling with engagement, attrition, and DEIB delivery Executive teams running culture transformation programmes that have stalled at policy level Boards and CEOs treating culture as a commercial variable rather than a values statement Nonprofit and mission-driven leadership teams managing growth and professionalisation Audience outcomes A working definition of psychological safety that HR and line managers can operationalise A practical view of how incivility shows up on the P&L through retention, customer experience, and productivity A neuroscience-grounded model for why change resistance is predictable, and what to do about it A clearer separation between DEIB as compliance theatre and DEIB as belonging that affects performance A diagnostic for the gap between stated leadership values and observed leadership behaviour

Why organisations work with Mark Noon He has built leadership benches inside two of the most accountability-driven environments in American working life: the U.S. Air Force medical system and Studer Group’s healthcare client base. Senior teams get someone who has run the work, not described it. His signature framework, Set Up To Step In, gives organisations a concrete method for preparing successors before the seat opens, drawn from his book Set Up: Timeless Leadership Skills for Your Success. He has coached and presented inside more than 300 organisations across 43 states and several countries, which means the playbook has been pressure-tested across hospital systems, military units, and civilian operating environments. He treats employee engagement as a discipline rather than a sentiment, anchored in structured one-on-one rounding practices that frontline managers can repeat weekly. He pairs Studer Group’s service excellence lineage with first-hand command experience, a combination that lands credibly with clinical leaders who are sceptical of theory imported from outside healthcare. Biography highlights Retired U.S. Air Force Major after roughly 20 years of service, including 12 years as a commissioned officer and clinical lab director. Career path moved from enlisted laboratory technician to officer with immediate appointment to a lab management role. Served across nine assignments in seven U.S. states and a tour of duty in the Middle East. Spent approximately eight years as a coach with Studer Group, working with healthcare systems on operational and service excellence. Currently a Professional Speaker, Executive Coach and Developer of Leaders with LeadershipTen. Author of Set Up: Timeless Leadership Skills for Your Success (T.H.E. Studer Group, 2018). Biography The hardest moment in any organisation is the one nobody schedules: a seat opens, and the person expected to fill it is not ready. That gap is rarely a hiring problem. It is the cumulative result of small leadership habits that were never made routine. Mark Noon spent 20 years inside the U.S. Air Force watching that pattern up close, then nearly a decade at Studer Group helping healthcare leaders fix it. He retired as a Major after 12 years as a commissioned officer and clinical lab director, with assignments across seven states and a tour in the Middle East. The path from enlisted lab technician to officer running a lab gave him a working theory of leadership grounded in operational reality rather than abstraction. That theory became Set Up: Timeless Leadership Skills for Your Success, published by T.H.E. Studer Group in 2018. The book and its companion keynote, Set Up To Step In, treat succession as a daily discipline, not an annual planning exercise. Leaders are not chosen, they are prepared, through repeatable habits that show up in how meetings are run, how feedback is given, and how one-on-one rounding is conducted with the people closest to the work. His client work now runs through LeadershipTen, where he coaches and speaks inside hospital systems, military units, and operationally demanding civilian organisations. The footprint covers more than 300 organisations across 43 states and several countries, which gives senior teams something useful: a coach who has seen which engagement and culture practices survive contact with a stretched workforce, and which do not. Key speaking topics Leader development and succession readiness Employee engagement and one-on-one rounding Culture aligned to strategy Healthcare leadership and service excellence Managing up and team reliability Lessons from military command for civilian leaders Ideal for Healthcare CEOs, COOs, and chief nursing officers building leader benches across hospital systems Heads of leadership development and learning leaders responsible for succession and frontline manager capability Senior military and veteran-serving organisations translating command experience into civilian operating practice Operationally complex organisations where frontline leadership turnover threatens service quality Audience outcomes A clear, named set of habits that distinguish leaders who are setting up successors from those who are not A working method for one-on-one rounding that frontline managers can run inside their existing week Language for talking about engagement as an operational discipline, not a survey result A frame for connecting daily leader behaviours to the strategy and culture senior teams have already committed to Confidence that the practices have been tested across military, healthcare, and civilian operating environments

Why organisations work with Thom Mayer He has commanded medical operations during three of the defining crises of the modern era: the Pentagon on 9/11, the 2001 US Capitol anthrax attacks, and the early months of the war in Ukraine. The lessons are not theoretical. As NFLPA Medical Director, he authored the concussion protocols now used across professional football, demonstrating how to rebuild a safety system inside an institution that did not want it rebuilt. His book “Leadership Is Worthless…But Leading Is Priceless” is built on eleven principles drawn directly from those crises, including the distinction between holding the title and doing the work. He won the 2018 James D. Mills Award, ACEP’s highest honour, and has been recognised three times with the College’s “Over-the-Top” award. The clinical community considers him a peer, not a celebrity. He runs a working executive role at LogixHealth alongside his speaking calendar, which keeps the case studies current rather than retrospective. Biography highlights Medical Director, NFL Players Association, appointed by Gene Upshaw in 2002 Command Physician, Pentagon Rescue Operation, 11 September 2001 Founder, BestPractices, Inc.; Executive Vice President of Leadership, LogixHealth Clinical Professor of Emergency Medicine, George Washington University; Senior Lecturing Fellow, Duke University School of Medicine Author, “Leadership Is Worthless…But Leading Is Priceless” (Berrett-Koehler, 2023); co-author of “Battling Healthcare Burnout” and “Hardwiring Flow” 2018 James D. Mills Outstanding Contribution to Emergency Medicine Award (ACEP’s highest honour); USA Today “100 Most Important People in the NFL”; Pro Football Hall of Fame nominee for sports medicine safety reform Biography The Pentagon was struck at 09:37 on 11 September 2001. By the time the rescue operation was running, Mayer was the command physician on site, coordinating medical assets across federal, military, and civilian teams that had never trained together. Three weeks later, with anthrax-laced letters circulating through the US Capitol, his BestPractices physicians at Inova Fairfax became the first in the country to successfully diagnose and treat inhalational anthrax. The pattern holds across his career. Gene Upshaw appointed him Medical Director of the NFL Players Association on the day Korey Stringer died of heat stroke in 2002, asking him to build a safety function the league did not yet have. Mayer wrote the original NFL Concussion Guidelines, which reshaped diagnosis and management of head injuries in professional football and, through that, across global contact sport. USA Today later named him among the 100 most important people in the NFL. His clinical and academic standing sits behind all of it. He holds the 2018 James D. Mills Award, ACEP’s highest honour for contribution to emergency medicine, alongside Clinical Professor and Senior Lecturing Fellow appointments at George Washington University and Duke University School of Medicine. He has served on Department of Defense Science Board Task Forces covering bioterrorism, homeland security, and weapons of mass destruction. His 2023 book “Leadership Is Worthless…But Leading Is Priceless” frames the argument that runs through the speaking work: eleven principles drawn from the Pentagon, the NFL, the anthrax crisis, and a mobile emergency mission into Ukraine in 2022. The thesis is that titles and frameworks do not survive contact with a real crisis, but a small set of disciplines does. Boards and executive teams hire him because the source material is not borrowed. Key speaking topics Crisis leadership and command decision-making Servant leadership in high-stakes environments Burnout and resilience for clinical and corporate teams Building safety culture inside resistant institutions Operational flow and frontline performance Innovation and trust under pressure Ideal for CEOs, COOs, and executive committees preparing for crisis response, business continuity, or major change Healthcare leadership: CMOs, CNOs, hospital executives, clinical directors Boards reviewing safety, risk, or duty-of-care frameworks Senior leadership development programmes that need a credible voice on decision-making under pressure Audience outcomes A set of leadership principles tested in conditions most executives will never face, made transferable to commercial settings A clearer model of the difference between holding a leadership role and performing the work of leading Specific decision-making heuristics for moments when information is incomplete and the cost of waiting is high A practical view of how safety culture is rebuilt inside organisations that resist the work

Why organisations work with Kevin Ahmaad Jenkins He grounds inclusion work in peer-reviewed research on bias and clinical outcomes, not in opinion or training-industry frameworks, which gives senior teams a defensible footing when DEI is contested. The RETINA Framework, his own intervention model, gives healthcare and high-regulation organisations a structured way to address how bias affects decisions, processes and outcomes. His Penn lectureship in Medical Ethics and Health Policy means he can hold a room of clinicians, executives and policy leaders with equal credibility. He has worked across more than 35 hospital associations and health systems, so the material is tested against operational reality, not just conference audiences. His delivery is calibrated for high-stakes rooms where the topic is uncomfortable, which is where most inclusion conversations now sit. Biography highlights Lecturer, Department of Medical Ethics and Health Policy, Perelman School of Medicine, University of Pennsylvania. Developed the Racism-Focused Trauma Informed Care (RETINA) Framework, used in patient-provider settings. Fellow, Veterans Health Administration Office of Minority Health. Member, National Academies of Science, Engineering, and Medicine Roundtable on Health Equity. National Minority Quality Forum 40 Under 40 Leader in Health, 2017. Robert Wood Johnson Foundation New Connections Award recipient. Biography Most inclusion content in circulation is built on values and training language, not on evidence about how bias actually shapes outcomes. That is the gap Jenkins’s work occupies. As a lecturer in Medical Ethics and Health Policy at the University of Pennsylvania’s Perelman School of Medicine, he studies how racism functions inside clinical processes, from algorithmic decisions to the quality of patient-provider interactions, and translates the findings into something organisations can act on. The RETINA Framework, which he developed, is a patient-provider intervention that treats racism as a measurable variable in care delivery rather than a cultural sentiment. It has informed equity work across more than 35 hospital associations and health systems. His standing as a Fellow within the Veterans Health Administration’s Office of Minority Health and as a member of the National Academies’ Roundtable on Health Equity puts him inside the institutions that set the national agenda on this question. For non-healthcare audiences, the value is the operating model. Jenkins treats inclusion the way a clinician treats a diagnostic problem: define the mechanism, measure the effect, intervene with something specific. That posture is recognisable to executives in banking, insurance and consumer-facing organisations that need an inclusion conversation grounded in evidence rather than in slogans. The National Minority Quality Forum named him a 40 Under 40 Leader in Health in 2017; the Robert Wood Johnson Foundation backed his early research through its New Connections Award. What organisations get when they put him in front of a senior audience is a researcher who can hold the room on a topic most speakers reduce to platitudes. He is fluent in the politics of the current moment, but his authority is not political. It is built on what the data actually shows about how organisations include or exclude their people and customers. Key speaking topics Inclusion as an operating discipline Bias in decision-making and clinical processes Health equity and the business of healthcare Inclusive management practice Culture change in high-regulation organisations Difficult conversations in the workplace Algorithmic bias and equity in service design Ideal for CHROs and Chief Diversity Officers rebuilding inclusion strategy after political backlash. Healthcare boards, hospital association leadership, and clinical executives addressing equity in care delivery. Banking, insurance and consumer-services leadership teams needing an evidence-based inclusion conversation. Senior-team offsites and leadership development programmes where the brief is to raise the standard of internal dialogue on race and bias. Audience outcomes A working definition of inclusion that can be operationalised inside an existing management system. A view of where bias sits inside specific organisational processes, not as an abstract cultural risk. Language and structure for conducting hard conversations on race without producing defensive responses. A clearer line between equity work that is defensible to a board and work that is performative. For healthcare audiences, exposure to the RETINA Framework and its application to patient-provider interactions.

Why organisations work with Louie Gravance He authored core content for “Disney’s Approach to Quality Service” at the Disney Institute, the programme that taught Disney’s service operating model to outside corporate clients. Buyers get the curriculum source, not a second-hand interpretation of it. His post-Disney consulting work has produced named, large-scale service campaigns for Bank of America, ING Financial, Choice Hotels, Nikon and Microbac Technologies. The work has a commercial track record outside theme parks. He treats service as stagecraft. His frameworks (the P.L.A.N. model, the Ten Skills of the Service Superhero, the Seven Secrets for Crafting WOW Service Experiences) give frontline managers something to teach on Monday, not a philosophy to absorb. He continues to work inside live guest operations, including the Ollivanders Wand Experience at Universal Orlando’s Diagon Alley. The content is sharpened on a working stage, not refined in a slide deck. The book Service is a Superpower: Lessons Learned in a Magic Kingdom (Mascot Books, 2020) gives organisations a takeaway that travels into the team after the keynote ends. Biography highlights 25-plus years at the Walt Disney Company, including curriculum design at the Disney Institute in Orlando. Lead designer on Disney’s “Approach to Quality Service” programme for external corporate clients. Architect of multi-million-dollar service campaigns for Bank of America, ING Financial, Choice Hotels, Nikon, Microbac Technologies and the American Council of Independent Laboratories. Author, Service is a Superpower: Lessons Learned in a Magic Kingdom (Mascot Books, 2020). Opening team member for Harry Potter’s Diagon Alley at Universal Orlando from 2014; continues to perform at the Ollivanders Wand Experience. Recipient of Disney’s Partners in Excellence Award and the Spirit of Disney Award. Biography The hardest part of a service strategy is not writing it. It is the moment when a brand promise meets a tired employee at the end of a long shift. Disney’s operating answer to that problem was not a slogan. It was a curriculum, and Louie Gravance helped build it. Inside the Disney Institute in Orlando, Gravance was part of the team that turned the theme park’s service model into “Disney’s Approach to Quality Service,” the programme that exported the company’s frontline practice to outside corporates. That work sat on top of a longer Disney career: live entertainment design, cast training, and the daily craft of running guest experiences at scale. He spent over 25 years inside the company. The post-Disney work moves the same operating logic into industries where service is the product but the theatre is harder to see. His campaigns include Bank of America’s “Spirit” initiative, alongside named programmes for ING Financial, Choice Hotels, Nikon, Microbac Technologies and the American Council of Independent Laboratories. The book that distils this practice, Service is a Superpower: Lessons Learned in a Magic Kingdom (Mascot Books, 2020), is structured around what he calls the Ten Skills of the Service Superhero. He has not left the operational stage. Since 2014 he has been part of the team behind the Ollivanders Wand Experience inside Universal Orlando’s Diagon Alley, where the content he teaches to corporate clients is tested on real guests, several times a day. Key speaking topics Customer experience and service culture Employee engagement on the frontline Hospitality and member-services operating practice Service storytelling and brand moments Difficult customer interactions Disney-trained service design Ideal for CX, customer service and member-services leaders in financial services, retail, hospitality and healthcare CMOs and brand leaders whose customer promise depends on frontline delivery HR and L&D directors building service onboarding and engagement programmes Franchise, branch and field operations leaders running distributed service teams Audience outcomes A working definition of what a “WOW moment” is and how it is constructed, not described. Specific tools (P.L.A.N., the Ten Skills of the Service Superhero) that translate brand intent into frontline behaviour. A method for handling difficult customer interactions without scripting employees into rigidity. A clear separation between service performance and customer service technology, with the human craft restored to the centre. A model for treating employee engagement as the precondition for service quality, not a parallel HR programme.

Why organisations work with Chris Dyer He ran the experiment before he taught it. PeopleG2 was a fully remote business through five Inc. 5000 listings and fifteen “best place to work” cycles, which means his culture and remote-work models come from operating evidence, not consulting observation. His “7 Pillars” (Transparency, Positivity, Measurement, Acknowledgement, Uniqueness, Listening, Mistakes) give an executive team a shared diagnostic vocabulary for culture, replacing the usual mix of values posters and engagement-survey theatre. He works at the intersection of culture and remote design, where most speakers pick a side. Buyers wrestling with hybrid productivity, distributed leadership, and connection in dispersed teams get one voice on both questions. Inc. Magazine named him the #1 Leadership Speaker on Culture, and his client roster includes NASA, Johnson & Johnson, Intuit, IKEA, and Southwest Airlines, which signals he holds a senior room across regulated, industrial, tech, and consumer settings. Biography highlights Founder and CEO of PeopleG2, a fully remote background-screening company, five-time Inc. 5000 honoree. Author of The Power of Company Culture (Kogan Page) and co-author of Remote Work (Kogan Page). Named #1 Leadership Speaker on Culture by Inc. Magazine; ranked #5 on the LeadersHum Power List. Listed among Global Gurus Top 30 Organizational Culture Professionals. Forbes Business Council member, Fast Company Executive Board member, and contributor to Inc.com. Keynote clients include NASA, Johnson & Johnson, Intuit, IKEA, and Southwest Airlines. Biography Most companies treat culture as something HR runs and leaders endorse. PeopleG2 was built the other way around. Chris Dyer ran the firm as a fully remote operation while it landed on the Inc. 5000 list five times and was repeatedly named a best place to work, which made culture a daily operating decision rather than an annual initiative. That experience produced a specific framework. The Power of Company Culture, published by Kogan Page, sets out seven pillars: Transparency, Positivity, Measurement, Acknowledgement, Uniqueness, Listening, and Mistakes. The book’s argument is operational. Each pillar maps to behaviours leaders can audit, and the cases used to test it sit inside companies like General Motors, Southwest Airlines, and VaynerMedia. His second book, Remote Work, also with Kogan Page, addresses the harder follow-on question: how do you keep a culture intact when your workforce is distributed. Inc. Magazine subsequently named Dyer the #1 Leadership Speaker on Culture, and his keynote work has placed him in front of leadership teams at NASA, Johnson & Johnson, Intuit, IKEA, and Southwest Airlines. What buyers tend to take from Dyer is permission to stop treating culture as soft. He gives senior teams a vocabulary, a diagnostic, and a set of operator decisions, grounded in a business he built and ran rather than a model he assembled from interviews. Key speaking topics Company culture as an operating system The 7 Pillars framework Remote and hybrid workforce design Employee engagement and retention Leadership in distributed organisations Future of work and AI integration in the workplace Burnout and recession-period leadership Ideal for CHROs and heads of People rebuilding engagement and retention strategy CEOs and executive teams setting the direction on hybrid or fully remote operating models Culture and transformation leads inside organisations carrying out post-restructure rebuilds Leadership development functions designing programmes for distributed managers Audience outcomes A shared diagnostic for which cultural levers in their organisation are actually moving performance A practical view of how to run a distributed or hybrid workforce without losing cohesion An operator’s account of how engagement, retention, and productivity reinforce each other when the right pillars are in place Concrete tactics from a CEO who tested them inside a five-time Inc. 5000 company

Why organisations work with Pamela Barnum Field-tested credibility on trust and deception. Her techniques were developed making hundreds of undercover drug buys and prosecuting the resulting cases, not derived from lab studies. Two operating perspectives in one speaker: the covert practitioner who had to read a room to stay safe, and the federal prosecutor who had to read witnesses to win convictions. Practical decoding tools that transfer directly into negotiations, sales calls, performance conversations, and board meetings. Academic grounding that backs the stories: a Bachelor of Laws and Master of Public Administration from the University of Western Ontario, and graduate work in corporate negotiations. A point of view on trust as a measurable leadership behaviour, not a culture slogan, anchored in the TEDxCollingwood talk “What Drug Dealers Taught Me About Trust.” Biography highlights Twenty-year career in Canadian criminal justice across undercover policing and federal prosecution. Eight years deep undercover in the Drug Enforcement Section, with hundreds of buys at street and multi-six-figure level. Federal prosecuting attorney with the Federal Crown, specialising in drug trafficking cases. Bachelor of Laws and Master of Public Administration, University of Western Ontario. TEDxCollingwood speaker, “What Drug Dealers Taught Me About Trust,” hosted on TED.com. Keynote work for corporate, association, and law enforcement audiences across the United States, Canada, and Australia. Biography Trust is read in seconds, by people who often cannot articulate what they just saw. For most of Pamela Barnum’s first career, getting that read wrong carried physical risk. Eight years undercover in the Drug Enforcement Section meant building rapport with people whose business depended on detecting outsiders, then walking back into court rooms as a federal prosecutor and reading witnesses for credibility under cross-examination. That dual experience is the spine of her speaking work. She studied law at the University of Western Ontario while still serving as a full-time undercover officer, later adding a Master of Public Administration and graduate study in corporate negotiations. The result is a speaker who can connect a specific nonverbal cue to a specific commercial outcome, not just a story. Her keynote material translates field practice into decisions leaders actually make. How to enter a difficult negotiation without leaking intent. How to deliver a restructuring message that retains belief in the sender. How to spot the signals that a senior hire, supplier, or counterparty is hedging. The TEDxCollingwood talk “What Drug Dealers Taught Me About Trust” condensed the core argument into three working trust hacks now used widely across her corporate audiences. What makes her unusual on the leadership communication circuit is the source material. Trust as practised by undercover operators and prosecutors is observable, repeatable, and tied to consequence. That is what travels into a sales kickoff, an executive offsite, or a board preparation session, and that is what senior leaders take away. Key speaking topics Trust as a leadership behaviour Nonverbal communication and body language Deception detection in business contexts Negotiation under pressure Executive presence and credibility High-stakes communication Sales communication and influence Ideal for Sales leadership and revenue organisations preparing for high-value negotiations Executive development programmes focused on presence, credibility, and difficult conversations HR and culture leaders rebuilding trust after restructure or major change Associations, fraud and risk professionals, and law enforcement audiences Audience outcomes A working method for reading trust signals in real conversations, not in theory Specific nonverbal cues that indicate hedging, deception, or disengagement Sharper preparation for negotiations, performance conversations, and board interactions A clearer sense of how their own body language is being read by others Concrete techniques to project composure and authority under pressure

Why organisations work with Makaziwe Mandela She holds a PhD in anthropology from the University of Massachusetts Amherst alongside two decades of South African corporate experience, which lets her speak to inclusion as an organisational practice, not a slogan. As co-founder and Chairperson of House of Mandela, she has run a company through the actual mechanics of building a brand, hiring, partnership disputes and international expansion, so the leadership content is grounded in operating reality. She offers boards a defensible language for values-led decisions at a moment when DEI commitments are being challenged in public, drawing on a family history that gives her standing to say things others cannot. She has held senior roles at Spoornet, the Development Bank of Southern Africa and Nestle South Africa, which means she can address inclusion from inside the constraints of a real P&L rather than from a consultancy frame. Her 2023 Rizzoli book Mandela: In Honor of an Extraordinary Life gives her a current platform that pulls executive audiences into a conversation about leadership character, not just legacy. Biography highlights PhD in Anthropology, University of Massachusetts Amherst, 1993, with prior degrees from the University of Fort Hare and the University of Natal. Chairperson and co-founder of House of Mandela, launched in 2010 with her daughter Tukwini Mandela. Author of Mandela: In Honor of an Extraordinary Life, Rizzoli, 2023, with a foreword by Reverend Al Sharpton. Former Executive Manager of Corporate Services at the Development Bank of Southern Africa and former General Manager of Human Resources at Spoornet. Board service has included Nestle South Africa, Rand Water Services and the Nelson Mandela Foundation. Director of the House of Mandela Family Foundation, established 2017. Recipient of the La Moda Veste la Pace Award, presented in Rome in 2022 for sustained public commitment to her father’s principles of liberty, respect and the fight against discrimination. Biography Inclusion programmes are being cut, defended, rebranded and quietly abandoned across global businesses. The leaders making those calls need someone who can talk about service and inclusion without flinching from the commercial reality, and without flattening the argument into either compliance language or family memoir. Makaziwe Mandela trained as an anthropologist at the University of Massachusetts Amherst, where she completed her doctorate in 1993, after earlier degrees from the University of Fort Hare and the University of Natal. That training shapes how she works with executive audiences. She treats organisations as cultures with their own incentives, hierarchies and stories, and she pushes leaders to ask what their decisions actually signal to the people inside them. The corporate record sits behind the academic one. She has held senior posts at Spoornet, the Development Bank of Southern Africa and Nestle South Africa, and has served on boards including Rand Water Services and the Nelson Mandela Foundation. In 2010 she co-founded House of Mandela with her daughter Tukwini, building a wine label and broader heritage business that now operates internationally. The 2017 House of Mandela Family Foundation extends that work into education and economic empowerment. Her 2023 Rizzoli book, Mandela: In Honor of an Extraordinary Life, places her current platform on her own terms. The book draws on family letters, photographs and her father’s later artwork, and it forms the backdrop for the leadership conversation she now takes into boardrooms: what humility looks like as an operating habit, why service is a strategic question, and how senior leaders defend inclusive choices when the political weather turns against them. Key speaking topics Servant and values-based leadership Inclusion as an organisational discipline Female economic empowerment in emerging markets Building a family business with a public legacy Social justice and reconciliation in business Africa’s role in the global economy Allyship and difference at work Ideal for Boards and executive committees reframing DEI commitments under public and investor pressure CHROs and culture leads designing inclusion work that has to survive a budget cycle Leadership development programmes for senior cohorts in multinational organisations Conferences and offsites focused on values-led leadership, purpose and reconciliation Audience outcomes A clearer language for defending inclusive decisions to investors, employees and external critics. A working definition of servant leadership that ties to specific operating choices, not abstract values. A grounded view of how African businesses build durable brands across generations. Concrete reflections on humility, character and consistency as senior leadership habits. A renewed appetite for the human side of strategy, anchored in named examples from her own corporate and entrepreneurial career.

Why organisations work with Nicole Bearne A continuous twenty-five-year vantage point inside one Formula One team, from founding member of British American Racing in 1998 to Head of Internal Communications at Mercedes-AMG Petronas through its run of consecutive Constructors’ Championships. Few practitioners in this field have anywhere near that depth of single-environment experience. Reported directly to Team Principal Ross Brawn between 2007 and 2013, including the 2009 Brawn GP season that delivered both world titles in the team’s first and only year of existence and is the subject of the 2023 Disney+ documentary Brawn: The Impossible Formula 1 Story. Built and led the Internal Communications function at Mercedes-AMG Petronas from scratch within a 1,300-person engineering organisation operating across multiple UK sites and racing every fortnight. MSc in Organisational Behaviour from Birkbeck, University of London, and a CIPR Diploma in Internal Communications. Few practitioners with comparable F1 operational experience hold formal qualifications in organisational psychology. Independent Non-Executive Director at Motorsport UK and Chair of its Equality, Diversity and Inclusion Advisory Committee, adding a board-level governance perspective to the operational track record. Biography highlights Head of Internal Communications, Mercedes-AMG Petronas Formula One Team, for approximately a decade through a sustained period of world championship success. Executive Assistant to Team Principal Ross Brawn (2007 to 2013), covering Honda Racing F1, the 2009 Brawn GP championship year, and the Mercedes acquisition. Founding member of British American Racing Formula One Team in 1998. Independent Non-Executive Director at Motorsport UK and Chair of its Equality, Diversity and Inclusion Advisory Committee. MSc in Organisational Behaviour, Birkbeck, University of London; CIPR Diploma in Internal Communications; Member of CIPR (MCIPR); Accredited PR Practitioner. Founder and Director of The Comms Exchange Ltd; featured in the 2023 Disney+ documentary Brawn: The Impossible Formula 1 Story. Biography Inside Mercedes-AMG Petronas Formula One Team, internal communications is treated as a performance variable. The function exists to make sure that 1,300 people across multiple sites act on the same strategy at the same time, every race weekend. That is the environment Nicole Bearne worked inside for 25 years. She was a founding member of British American Racing in 1998 and stayed through the team’s transitions to Honda Racing F1, Brawn GP and Mercedes-AMG Petronas. Between 2007 and 2013 she was Executive Assistant to Team Principal Ross Brawn. That tenure included the 2009 season when Brawn GP took both world titles in its first and only year of existence. She then built the Internal Communications function at Mercedes-AMG Petronas from scratch and led it for the next decade. She operated at board level through a period in which the team won eight consecutive Constructors’ Championships. Her academic grounding sits alongside that operational experience: an MSc in Organisational Behaviour from Birkbeck and the CIPR Diploma in Internal Communications. Today she runs The Comms Exchange, advising organisations on internal communications and engagement in complex environments. She also serves as Independent Non-Executive Director at Motorsport UK and chairs its Equality, Diversity and Inclusion Advisory Committee. The Brawn GP season she lived through is the subject of the 2023 Disney+ documentary Brawn: The Impossible Formula 1 Story. Key speaking topics Internal communications in high-performance organisations Employee engagement and employee experience Leadership communication at scale Culture inside elite sport Diversity, equity and inclusion governance Lessons from Formula One for complex organisations Ideal for Internal communications, corporate affairs and employee experience leaders Chief People Officers, HR directors and heads of culture Senior leadership teams in large or multi-site organisations operating under sustained competitive pressure Boards and committees responsible for inclusion, engagement and organisational culture Audience outcomes A view of internal communications as an operating discipline, drawn from a decade running the function at Mercedes-AMG Petronas Formula One Team. How a 1,300-person F1 team translates strategy into execution under non-negotiable race deadlines. What four ownership transitions of one F1 team reveal about leading communications through structural change. The link between employee experience and on-track performance, with named examples from Brawn GP and Mercedes’ championship years.