Jake Mazulewicz
- Expert in Human & Organizational Performance (HOP), focusing on reducing errors and improving safety in high-hazard industries.
- Developer of innovative tools like the “Scan & Focus” model and a Near Miss Library to enhance workplace reliability.
What Jake Mazulewicz's clients say
Available for
Languages:
- English
Jake Mazulewicz's 2024 biography
About Jake Mazulewicz
One day, an electrical engineer walked into a substation, flipped the wrong switch, and accidentally shut down a power plant. Because of that error, his company wound up paying about $1,000,000 per day until it was fixed.
Jake Mazulewicz helps leaders like you prevent errors like that.
Many people think of errors as defects. They try to eliminate all errors with detailed procedures, strict compliance, and zero tolerance. Over many years, Jake has seen how this mechanistic approach creates fear, silences
truth-tellers, and punishes innovative front-line experts.
So, when you work Jake, he gives you a better approach drawn from the most practical strategies and skills I’ve gathered from 20+ years experience including:
- Service as a firefighter, an EMT, and a military paratrooper
- Earning a Ph.D. in Education, and learning how to teach adults effectively
- Leading all Human Performance / HOP initiatives for 3,600+ Lineworkers, Engineers, System Operators, Troubleshooters, Executives, and other experts in a large electric power utility
- Designing a Near Miss Library that received over 150 voluntary reports and was endorsed by both company executives and Union leaders
- Creating the Scan & Focus model of Situational Awareness
- Helping to analyze over 300 incidents
- Working with 250+ groups including: US Department of Energy, Fermilab, NERC, Chevron, Power Engineers, Southern Industrial Constructors, the Princeton Plasma Physics Lab, and Energy Safety Canada.
Jake Mazulewicz's 2024 talks & topics
Seven Practical Steps to Build a Culture of Safety and Human Reliability
Unwanted errors and surprises can threaten life and limb, ruin careers, and cost $37 billion each year.
In this fast-paced presentation, you’ll hear powerful stories – some funny, some dramatic — and you’ll learn seven concrete, practical skills you can apply immediately in your teams. These seven steps are used by: pilots, firefighters, military paratroopers, air traffic controllers, electric power utility system operators, and other high-reliability teams across the globe.
- Take a Learning-Based Approach
- Build Psychological Safety
- Lead After Action Reviews
- Transform Investigations
- Apply Classic Defenses
- Improve Systems
- Build Resilience
How to Build Trust & Expertise: With After Action Reviews (AARs)
After Action Reviews (AARs) help save lives, build trust, and share priceless, unwritten expertise. Research shows they can increase team effectiveness by up to 25%.
Safety-focused teams in the military, emergency fire & rescue services, and other high-hazard industries have used these non-punitive, semi-structured, post job debriefs for over 40 years.
In this fast-paced presentation, you’ll learn how to lead AARs for your team. Best of all, you’ll actually DO a brief real-world After Action Review during the presentation!
Four Practical Ways to Build: Psychological Safety in Your Team
Many leaders believe that “holding people accountable” will reduce errors. In reality, blaming workers for errors often strangles communication, destroys trust, and creates more errors.
What’s the alternative? Increase engagement, communication, and learning by building Psychological Safety. In this fast-paced presentation, you’ll learn what Psychological Safety is, and discover four practical ways to build it in your team immediately.
You’ll Learn:
- Five (5) common blame-based phrases to avoid and 5 Psychologically Safer phrases to use instead
- Four (4) specific questions to ask that build Psychological Safety
- How to write an “Assurance Statement” that you can use for the rest of your career
Practical Decision Making: Four Levels from Novice to Expert
Burning Questions:
- Why don’t people just follow procedures?
- How can we improve decision making quickly?
- What creates the gap between Work-as-Imagined (WAI) and Work-as-Done (WAD)?
- How can we learn from both everyday work and unwanted incidents?
- How can we practice Sensemaking in complex, adaptive jobs?
A Practical Solution:
In this fast-paced presentation, you’ll discover how to apply the four progressive decision making levels used by everyone from novice trainees to veteran experts in high-hazard industries across the globe:
- Explicit Procedures
- General Guidelines / Rules-of-Thumb
- Universal Principles
- Tacit Skill
How to Lead Event Reviews: for Error-Based Incidents
An incident happened.
Miscommunication, misunderstanding, and other complex errors were involved. How do you learn from it to prevent similar events in the future?
Simple techniques like the “Five Whys” often fix the blame, but don’t fix the problem. Root Cause Analyses (RCAs) are often too complex and expensive. Learning Teams are popular, but have some unique drawbacks, too.
In this presentation, you’ll get a practical alternative: Event Reviews. You’ll see plenty of real-world examples — some funny, some dramatic. And you’ll see how to apply the Event Review process to incidents you face.
You’ll Learn:
- The six (6) core steps of an Event Review
- Six (6) core questions to ask of any anomaly you find
- Practical, non-obvious tips to help you maintain trust and Psychological Safety throughout every Event Review you lead
Jake Mazulewicz's 2024 speaking fees
- United States
Specific fees fall within the ranges shown. These are presented as a guide only and are subject to change without notice.
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