Artificial Intelligence & Generative AI

Why organisations work with Roger Dooley A 20-year published track record applying neuromarketing to commercial problems, not a recent rebrand into the topic. Friction gives commercial leaders a single operational lens for finding the small frictions that quietly suppress revenue, conversion, and loyalty. Brainfluence translates academic behavioural research into 100 specific tactics marketing and CX teams can deploy, which is why the book has been translated into eleven languages. Forthcoming Wiley title The Persuasion Engine (2026) positions the conversation on AI-enabled behavioural science before most CX functions have a working view of it. Forbes column and 400-plus episodes of the Brainfluence podcast keep him in active dialogue with the field’s leading researchers, from Robert Cialdini to Dan Ariely. Biography highlights Author of Brainfluence (Wiley, 2011), translated into eleven languages. Author of Friction (McGraw Hill, 2019), named a Top 3 Management Book and Best Business Book of 2019 by PwC’s strategy+business. Forthcoming author of The Persuasion Engine (Wiley, 2026), on AI applied to behavioural science. Forbes contributor on neuromarketing, customer experience and behavioural science. Host of the Brainfluence podcast, with guests including Robert Cialdini, Dan Ariely, Dan Pink, Tom Peters, Rory Sutherland, Nir Eyal and BJ Fogg. Named a Top 50 Global Thought Leader and Influencer on Customer Loyalty by Thinkers360. Biography Most marketing plans assume customers behave rationally. They do not. The gap between what a brand believes its customers are doing and what their brains are actually doing is where Roger Dooley has built his work for two decades. His 2019 book Friction (McGraw Hill) argues that the small unnecessary frictions inside a buying journey, an employee process, or a product experience are usually more powerful than the bigger strategic levers leaders prefer to discuss. PwC’s strategy+business named it a Top 3 Management Book and Best Business Book of 2019. The earlier Brainfluence (Wiley, 2011) compresses academic behavioural research into 100 marketing-grade tactics, and has been translated into eleven languages. That commercial frame is what separates Dooley from purely academic behavioural-economics voices. The Neuromarketing blog he started in 2005, his Forbes column, and 400-plus episodes of the Brainfluence podcast keep him in continuous dialogue with Robert Cialdini, Dan Ariely, Rory Sutherland, BJ Fogg and Nir Eyal, then translated for marketing, CX, and growth teams who need to ship decisions on Monday. His next book, The Persuasion Engine (Wiley, 2026), turns to AI: how language models and behavioural analytics are pushing the tools once held by Fortune 500 research budgets into the hands of much smaller commercial teams, and what governance, customer trust and brand questions that opens. Key speaking topics Neuromarketing and consumer neuroscience Friction in customer experience and operations Behavioural economics applied to marketing and sales AI-enabled behavioural science and persuasion Customer loyalty and brand trust Persuasion and decision architecture Ideal for CMOs and marketing leadership teams redesigning customer journeys Heads of customer experience and digital product leaders working on conversion and retention Sales leaders rebuilding playbooks around buyer psychology Growth and innovation teams testing AI-enabled behavioural tools Audience outcomes A working definition of where friction is suppressing revenue inside their own customer and employee journeys A vocabulary of behavioural mechanisms drawn from named research, not generic persuasion tropes A current read on how AI is changing the cost and access economics of behavioural research Specific, testable changes to marketing, sales or CX practice they can run inside their teams

Why organisations work with Monica Verma Operational CISO experience that informs every recommendation. Three CISO appointments, including Orange Business Cloud Services and the Norwegian Directorate of Health, mean her advice on AI risk comes from someone who has actually run the response. A hacker’s view of AI threats paired with a CISO’s view of governance. She started in offensive security finding web application vulnerabilities. She now advises boards on AI trust and accountability. Both perspectives in the same conversation. A proprietary maturity model. Her Cybersecurity Adoption Lifecycle Model, introduced in 2020, gives executive teams a way to locate themselves on the cyber and AI maturity curve. Credibility with technical and commercial audiences. Booked by FT Live in Luxembourg, the ACFE Fraud Conference Europe, and WCM 2025 in Brazil for an audience of 2,000 leaders. A clear point of view on the most contested question in the boardroom right now: how to adopt AI without breaking trust and governance. She has built her current keynote portfolio around it. Biography highlights Three-time Chief Information Security Officer with prior CISO appointments at Orange Business Cloud Services and the Norwegian Directorate of Health (Helsedirektoratet, Helfo, POBO). Director, International Cybersecurity & Resilience at Booz Allen Hamilton (2024). Recognised as Top #3 CISO in EMEA (2023), Top 50 Women in Tech (2022), and Outstanding Security Advisor at Norway’s Outstanding Security Performance Awards (2019). Board-certified Qualified Technology Expert (QTE) and former board member of Cloud Security Alliance Norway and Women in Cybersecurity Norway. Founder and CEO of Monica Talks Cyber and Cyber Foyer. Host of The Monica Talks Cyber Show podcast and author of The Predictability Factor newsletter. Contributor to Dark Reading. Featured speaker at FT Live, the ACFE Fraud Conference Europe, WCM Brazil, Cyber Root Malta, and the Norwegian Tax Authority’s IT Tech conference. Biography AI is now in the boardroom and in the threat model at the same time. Most leadership teams have someone who can speak credibly about one or the other. Few have someone with three CISO appointments behind them and an active AI advisory practice on top. Monica Verma’s career has run through both. The starting point was offensive security, finding vulnerabilities in web applications and cloud environments before attackers could. Three CISO appointments followed, including Orange Business Cloud Services and the Norwegian Directorate of Health. By 2024 she was Director of International Cybersecurity and Resilience at Booz Allen Hamilton. Her published work bridges the same divide. The Cybersecurity Adoption Lifecycle Model, which she introduced in 2020, adapts the technology adoption curve to give executive teams a usable map of their cyber maturity. Her current keynote portfolio takes that lens into the AI era: Innovating with AI Without Breaking Trust and Governing AI Before It Hacks You. The credentials track. Top #3 CISO in EMEA in 2023, Top 50 Women in Tech in 2022, Outstanding Security Advisor at Norway’s OSPAs in 2019. The booking pattern says more. FT Live brought her in for the European fund management industry in Luxembourg. The ACFE chose her to open its 2025 Fraud Conference Europe to ca. 500 anti-fraud executives. WCM Brazil put her in front of 2,000 leaders at one of the world’s largest strategy and leadership conferences. Key speaking topics AI security and governance Cyber resilience in the AI era AI risk and trust for the enterprise Cybersecurity leadership at board level The evolution of cybercrime AI-enabled fraud and threat response Ideal for Boards and executive committees making AI adoption decisions where governance and security are not yet aligned. CISOs, CIOs and CTOs whose teams are being asked to defend against AI-enabled threats while adopting AI internally. Financial services, healthcare and public sector organisations facing high regulatory exposure on both AI and cybersecurity. Audience outcomes Specific examples of how AI is currently breaking enterprise trust in regulated industries. A maturity check against the Cybersecurity Adoption Lifecycle Model that locates where the organisation sits. The questions a board needs to ask before approving its next major AI initiative. A view of how attackers are using AI today and which enterprise defences are still holding.

Why organisations work with Jacqueline Carter Four named books from Harvard Business Review Press and Palgrave (One Second Ahead, The Mind of the Leader, Compassionate Leadership, More Human) that give a board or executive team a shared language for the human side of leadership. A research base built from interviews with more than a hundred CEOs and 360-degree surveys of leaders worldwide, conducted through Potential Project. Her arguments come with evidence, not anecdote. A framework, “wise compassion”, that gives leaders a usable answer to the empathy-versus-results tension most senior teams are stuck on. Twenty years of consulting at Deloitte and Potential Project with named clients including Cisco, Disney, Accenture, IKEA, and Royal Bank of Canada, so she speaks to executives in the language of operational reality, not theory. One of the few credible voices on AI-augmented leadership writing from a leadership-science lens rather than a technology one, anchored in her 2025 book More Human. Biography highlights Senior Partner and North America Director, Potential Project. Co-author, More Human: How the Power of AI Can Transform the Way You Lead (Harvard Business Review Press, 2025). Co-author, Compassionate Leadership (HBR Press, 2022) and The Mind of the Leader (HBR Press, 2018). Co-author, One Second Ahead (Palgrave Macmillan, 2015). MSc in Organizational Behaviour; former leader in Deloitte Consulting’s Change Leadership practice. Regular contributor to Harvard Business Review, Forbes, Fast Company, and Business Insider. Biography The most senior leaders in large organisations are being asked to do contradictory things at once: cut hard, care visibly, deploy AI fast, and keep the workforce engaged through the disruption it causes. Most leadership advice picks one side of that tension and ignores the other. Jacqueline Carter’s work, built over two decades at Potential Project and Deloitte before that, is about holding both. Her four books with Harvard Business Review Press and Palgrave map the same argument across different terrain. The Mind of the Leader (2018) sets out the foundation: mindfulness, selflessness, and compassion as practical leadership disciplines. Compassionate Leadership (2022) names the operating problem most senior leaders run into when they try to lead with empathy, namely that empathy alone makes them indecisive, and proposes “wise compassion” as the working alternative. More Human (2025) turns the same lens on AI, arguing that the technology amplifies whichever leadership instinct is already there. The research base is unusual for a leadership speaker. Potential Project’s work draws on interviews with more than a hundred CEOs and 360-degree surveys of leaders and employees across industries. That gives Carter the evidence to make specific claims about what produces trust, candour, and performance in senior teams, rather than the generic motivational frame most leadership keynotes default to. She writes regularly for Harvard Business Review, Forbes, Fast Company, and Business Insider, and has worked with executive teams at Cisco, Disney, Accenture, IKEA, Kimberly-Clark, and Royal Bank of Canada. The thread running through all of it is a single argument senior buyers will recognise immediately: the human qualities most leaders treat as soft are the ones that actually scale under pressure. Key speaking topics Compassionate leadership and the empathy-versus-results tension AI-augmented leadership Leading through change, restructure, and uncertainty Self-leadership and resilience for senior executives Hybrid and virtual team leadership Difficult conversations and leadership candour Mindfulness and attention as leadership disciplines Ideal for CEOs and executive committees rebuilding leadership culture after restructure or rapid growth. CHROs and CLOs designing senior leadership development programmes. Boards and senior teams working out how to deploy AI without losing the workforce. Partner groups and senior leaders in professional services managing client and team pressure simultaneously. Audience outcomes A working definition of “wise compassion” that senior leaders can use the next day in difficult conversations. A clearer view of where their own leadership defaults toward avoidance, false toughness, or performative care. A practical frame for using AI to extend leadership capacity rather than substitute for it. Specific language for the trade-offs between speed, candour, and care that most executive teams struggle to name. A research-backed counter to the assumption that human-centred leadership is incompatible with hard performance.

Why organisations work with Rasmus Hougaard He runs one of the largest applied research programmes on senior leadership behaviour, with data on more than 75,000 leaders in over 100 countries through Potential Project, which gives his content a defensibility most leadership speakers cannot match. Three Harvard Business Review Press books form a single argument, mindfulness, compassion, and AI-augmented leadership, which means a client can build a multi-year leadership curriculum around one coherent thesis rather than a single talk. His “compassionate leadership” framework gives executives a usable language for difficult conversations, restructures, and performance decisions, which is exactly the territory where senior people most often damage their credibility. Potential Project has long-running operating relationships with Microsoft, Accenture, IKEA, Cisco, Nike, Roche, and others, so the content has been pressure-tested inside large complex organisations, not just on the conference circuit. Thinkers50 shortlisting for the Leadership Award places him in the small set of leadership thinkers whose work is taken seriously by senior HR and people-development functions globally. Biography highlights Founder and Managing Director of Potential Project, a global leadership development and research firm working with Microsoft, Accenture, IKEA, Cisco, Nike, Roche, Google, and Sony among others. Co-author of three Harvard Business Review Press books: “The Mind of the Leader”, “Compassionate Leadership”, and “More Human: How the Power of AI Can Transform the Way You Lead”. Shortlisted for the Thinkers50 Leadership Award and named by Thinkers50 among the most important emerging leadership thinkers. Regular contributor to Harvard Business Review, Forbes, Fortune, and Business Insider. Research base of more than 75,000 leaders across 100+ countries underpins his frameworks and talks. Has delivered more than 1,500 keynotes and workshops to senior leadership audiences globally. Biography Most leadership development goes wrong at the same point. It treats the hard part of leadership, the decision that will upset someone, the conversation the leader has been avoiding, the moment of public pressure, as a communications problem. Potential Project, the firm Rasmus Hougaard founded and runs as Managing Director, has spent more than a decade arguing that it is an inner-discipline problem, and producing the research to show it. The argument runs through three Harvard Business Review Press books written with Jacqueline Carter. “The Mind of the Leader” drew on data from around 35,000 senior leaders to identify the mental qualities that distinguish those whose organisations actually follow them. “Compassionate Leadership” reframed the executive’s most uncomfortable moments, performance conversations, redundancies, restructure announcements, as a question of how to be honest without becoming cold. “More Human”, published by HBR Press in 2025, takes the same lens to AI and asks what leaders should do more of, not less, as machines take on more of the work. Potential Project’s client list, Microsoft, Accenture, IKEA, Cisco, Nike, Roche, Google, Sony, and others, gives the work an operating substance that pure-academic leadership thinkers rarely match. The firm’s research spans more than 75,000 leaders across 100 countries. Thinkers50 has shortlisted him for its Leadership Award and listed him among the most important emerging leadership thinkers globally, and he contributes regularly to Harvard Business Review, Forbes, Fortune, and Business Insider. For a senior people function under pressure to make leadership development do real work in a fatigued organisation, the value is in the through-line. One firm, one body of evidence, one argument about what serious leadership requires in 2026, and a deep enough catalogue to anchor a multi-year programme rather than a single keynote. Key speaking topics Compassionate leadership and difficult conversations AI-augmented leadership Mindful leadership and executive composure Senior leadership development at scale Leading hybrid and distributed teams Culture and trust inside large organisations Ideal for CHROs and chief people officers redesigning senior leadership programmes Executive committees facing restructure, redundancy, or post-acquisition integration Boards and CEOs sponsoring AI rollouts where leadership behaviour, not technology, is the bottleneck Heads of leadership development and learning at global enterprises Audience outcomes A defensible model for handling the conversations leaders most often avoid Concrete practices for sustaining composure and judgement under sustained pressure A clearer view of where AI should and should not replace human leadership work Language to describe what “good leadership” actually looks like in their organisation, grounded in research rather than slogans Reference points from a peer set of global enterprises that have implemented the work

Why organisations work with Andrea Iorio Operator credibility from inside a platform business: five years running Tinder across Latin America, where consumer-tech decisions had to be made under real commercial pressure, not theorised about. A published, peer-reviewed thesis on the AI-human boundary. Between You and AI (Wiley) made the USA Today bestseller list and gives him a defensible point of view that maps to a three-part framework executives can use. Four-language, multi-market authority. He writes the MIT Technology Review Brasil column, hosts NVIDIA Brazil’s official podcast, and lectures on the MBA at Fundação Dom Cabral, while delivering keynotes to Fortune 500 audiences in English, Portuguese, Spanish, and Italian. A working CX and digital-transformation playbook drawn from his time as Chief Digital Officer at L’Oréal Brazil, useful for any consumer-facing organisation rebuilding its phygital journey. A delivery cadence at Fortune 500 scale. Repeat clients include Abbott, Bayer, Cargill, Dow, IBM, Roche, Syngenta, and Tetra Pak. Biography highlights USA Today bestselling author of Between You and AI: Unlock the Power of Human Skills to Thrive in an AI-Driven World (Wiley). Author of two #1 Amazon Brazil bestsellers in People Management and Leadership: 6 Competências para Surfar na Transformação Digital and O futuro não é mais como antigamente. Former Head of Tinder, Latin America (5 years) and Chief Digital Officer, L’Oréal Brazil. MBA professor at Fundação Dom Cabral. Columnist at MIT Technology Review Brasil; host of NVIDIA Brazil’s official podcast. Economics, Bocconi University (Milan); MA International Relations, Johns Hopkins SAIS (Washington, DC). Biography AI capability is no longer the scarce resource inside large organisations. Human judgement is. Between You and AI, the Wiley book that put Andrea Iorio on the USA Today bestseller list in 2025, makes that case for senior teams trying to convert pilots into operating advantage. The argument runs along three axes: cognitive, behavioural, and emotional. Each carries a practical set of skills that AI tools cannot supply on their own. The operator credentials behind that argument are unusual for someone now working primarily as an author and educator. Iorio spent five years as Head of Tinder for Latin America, then served as Chief Digital Officer at L’Oréal Brazil. Both roles forced commercial decisions about consumer technology under real revenue pressure, not the conference-room version of digital transformation. The academic platform sits alongside. He teaches on the MBA at Fundação Dom Cabral, writes the MIT Technology Review Brasil column, and hosts NVIDIA’s official Brazil podcast. His first book in Portuguese, 6 Competências para Surfar na Transformação Digital, set out a framework of six competencies, from cognitive flexibility to digital altruism, that became the most-read leadership title on Amazon Brazil. Clients book him for Fortune 500 keynotes in English, Portuguese, Spanish, and Italian. The roster includes Abbott, Bayer, Cargill, Dow, IBM, Roche, Syngenta, and Tetra Pak. The work that follows the keynote is usually a board-level conversation about which human skills the organisation now needs to build, fast, alongside its AI deployment. Key speaking topics Artificial intelligence and human skills Digital transformation and leadership Customer-centricity and phygital experience Innovation culture Future of work in the age of AI Ideal for Boards and CEOs setting the human-skills agenda alongside an AI roadmap. CHROs and learning leaders redesigning capability programmes for an AI-augmented workforce. CMOs and CX leaders rebuilding the customer journey across digital and physical touchpoints. Latin America regional executive teams of multinational consumer and B2B businesses. Audience outcomes A three-part framework for the cognitive, behavioural, and emotional skills that matter most when AI enters the workflow. A concrete set of decisions about which managerial behaviours to keep, change, or retire in an AI-augmented operating model. Reference examples from Tinder, L’Oréal, and other consumer-facing businesses that have rebuilt the phygital customer journey. A working definition of innovation culture that distinguishes managed practice from creative theatre.

Why organisations work with Krista Jäntti She runs the validation work most internal innovation teams skip, separating generative AI and XR concepts that have a defensible business case from those that do not. Her perspective is operator-led, not analyst-led: as founder of EventuallyXR and Exthereal, she has built and shipped immersive products, not only written about them. She combines an Aalto Executive MBA with a working knowledge of AI, XR and blockchain, which lets her translate engineering reality into language a leadership team can act on. Selection for the 100 Women of the Future list and her advisory role at Aalto University place her inside the European deep-tech and creative-industries network, with current visibility into where the technology is actually heading. She speaks about AI and immersive technology with measured scepticism, naming the limits and risks alongside the opportunity, which lands well with senior audiences tired of hype. Biography highlights Founder and CEO of EventuallyXR, advising organisations on commercial use cases in extended reality, generative AI and blockchain. Founder of Exthereal, a digital fashion and immersive virtual production studio. Business Advisor at Aalto University, working inside the Aalto Digital Creatives programme. Named to the 100 Women of the Future list in 2023 for her work at the boundary of physical and generated reality. Aalto Executive MBA holder, with prior Master of Science training spanning life sciences and computer science. Task leader on the EU Horizon Seeds of Bravery programme supporting the Ukrainian deep-tech ecosystem. Published author on AI-powered digital humans and immersive UX in AR/VR Journey and on Medium. Biography Generative AI and extended reality keep arriving on board agendas faster than organisations can absorb them. The result, in most companies, is a pile of pilots, vendor demos and internal experiments that never connect to a commercial decision. Krista Jäntti’s work sits in that gap, between a technology that is genuinely interesting and a use case that is genuinely defensible. As founder and CEO of EventuallyXR, she advises organisations on where XR, generative AI and blockchain belong inside their business model, and where they do not. She is an operator first. Her second company, Exthereal, builds digital fashion and immersive virtual productions, which means she has shipped the kind of content and experience layer her clients are trying to evaluate. Her academic path runs from microbiology and biochemistry through computer science to an Aalto Executive MBA. That mix matters in the work, because emerging-technology decisions cut across engineering, design, regulation and commercial strategy at the same time. As Business Advisor inside Aalto University’s Digital Creatives programme, and as task leader on the EU Horizon Seeds of Bravery programme for the Ukrainian deep-tech ecosystem, she stays close to where the technology is being built, not only sold. She was selected for the 100 Women of the Future list in 2023, recognised for working at the boundary of physical and generated reality. Audiences who book her tend to want what that recognition implies: a speaker who can hold both the technical detail and the commercial question in the same sentence, and who will tell a leadership team which of their AI and XR bets are worth keeping. Key speaking topics Generative AI in business Extended reality and the metaverse Emerging technology validation AI-powered digital humans and immersive UX Digital fashion and virtual production Responsible adoption of AI and XR Innovation strategy for creative industries Ideal for CEOs, CDOs and innovation leaders shaping a generative AI or XR strategy. Boards weighing the commercial case for immersive and generative technology investment. Marketing, brand and creative leadership teams in consumer, fashion and media businesses. Corporate venture, R&D and emerging-technology teams choosing where to place pilot budget. Audience outcomes A clearer view of which generative AI and XR use cases have a defensible commercial case in their sector. A sharper sense of the difference between vendor narrative and real technical capability. Specific examples of how digital humans, immersive production and generative content are already being deployed. Language to brief internal teams and boards on responsible adoption of AI and immersive technology. Confidence to retire pilots that will not scale and double down on the ones that will.

Why organisations work with Jochen Wirtz He wrote the textbook the global services marketing field teaches from. Services Marketing: People, Technology, Strategy, co-authored with Christopher Lovelock, has sold over a million copies and shaped how MBAs are taught the discipline in more than 26 countries. He has paired that academic authority with two operator-facing AI books, Intelligent Automation and Agentic Artificial Intelligence, written with Pascal Bornet. Few service strategy voices can speak as fluently to both a CMO and a Chief Automation Officer. His Christopher Lovelock Career Contributions Award from the American Marketing Association and the Gronroos Service Research Award are the two most senior honours in the global services research community. Boards get a recognised authority, not a generalist. He has been Clarivate Highly Cited Researcher in economics and business in 2022, 2023, and 2024, which means his frameworks are the ones other researchers and practitioners are actively building on. He spent fifteen years running the UCLA-NUS Executive MBA Programme as founding director, so the audiences he addresses most naturally are senior leaders, not students. Biography highlights Vice Dean of MBA Programmes and Professor of Marketing, NUS Business School, National University of Singapore. Co-author of Services Marketing: People, Technology, Strategy (9th edition) with the late Christopher Lovelock, adapted for over 26 countries. Co-author of Intelligent Automation (2021) and Agentic Artificial Intelligence (2025) with Pascal Bornet, with contributors including Thomas H. Davenport. Christopher Lovelock Career Contributions Award (AMA, 2019) and Christian Gronroos Service Research Award (2024). Clarivate Highly Cited Researcher in economics and business, 2022, 2023, and 2024; over 200 academic articles and six features in Harvard Business Review. Academic Scholar at Cornell Institute for Healthy Futures; International Fellow at Karlstad University Service Research Center; Global Faculty at Arizona State University Center for Services Leadership. Biography Service businesses are where AI is hitting the operating model first. Customer interactions, advisory work, claims handling, hospitality, healthcare reception, professional services delivery: all of it is being rewired around intelligent agents, and very few people on the academic side have stayed close to that shift in practical terms. Jochen Wirtz has. He is Vice Dean of MBA Programmes and Professor of Marketing at NUS Business School, and the co-author, with the late Christopher Lovelock, of Services Marketing: People, Technology, Strategy. The textbook is now in its ninth edition, has sold over a million copies, and has been adapted for more than 26 countries. It is the spine of the discipline globally. What makes him useful in a leadership room rather than a classroom is the second body of work. With Pascal Bornet he wrote Intelligent Automation in 2021 and Agentic Artificial Intelligence in 2025, with contributions from Thomas H. Davenport and others. Both are written for operators making real choices about where to put AI inside their service architecture and where not to. The credentials line up behind that: the Christopher Lovelock Career Contributions Award from the American Marketing Association, the Christian Gronroos Service Research Award, three consecutive years as a Clarivate Highly Cited Researcher in economics and business, and fifteen years as founding director of the UCLA-NUS Executive MBA Programme. Boards get an academic with the authority to set the agenda and the operator literacy to follow it through. Key speaking topics Services marketing and service management AI agents and intelligent automation in service organisations Service strategy and organisational redesign Customer experience in AI-enabled service Platform business models Corporate digital responsibility and governance Cost-effective service excellence Ideal for CEOs, COOs, and CMOs of service-led businesses redesigning operations around AI agents. Chief Digital, Transformation, and Automation Officers building the AI-and-services roadmap. Boards and executive committees in financial services, professional services, hospitality, healthcare, and telecoms working through service productivity and customer impact at the same time. Audience outcomes A clearer view of where AI agents create durable advantage in a service business and where they create new risk. A working vocabulary for the service strategy choices behind automation programmes, drawn from the field’s leading textbook. Frameworks from Intelligent Automation and Agentic Artificial Intelligence that translate AI investment into service design decisions. A sharper sense of corporate digital responsibility as service interactions become increasingly machine-mediated. Confidence that the operating model conversation and the customer experience conversation are the same conversation.

Why organisations work with Ali Rebaie He reads AI adoption through anthropology and phenomenology, which exposes cultural and behavioural risks that pure technical assessments miss. He founded Rebaie Analytics Group in his early twenties and has since advised Fortune 500 clients across sectors on AI strategy, giving him pattern recognition across industries that a single-sector advisor cannot offer. Through Kiangle.ai he has built METIS, a generative AI scenario-planning platform, so his advice to boards comes from someone actively shipping the technology, not only commenting on it. He speaks to the human sciences side of AI, covering machine consciousness, decision intelligence, and the effects on children and future generations, which lets him hold a boardroom conversation that moves past tooling into governance and values. His analyst background, including a seat on the Boulder BI Brain Trust advisory board, gives him access to the vendor landscape most executives only see through sales decks. Biography highlights Founder and President, Rebaie Analytics Group, an AI and human sciences strategy and research firm with Fortune 500 clients. Founder of Kiangle.ai, Portugal-based, building METIS for generative AI scenario planning. Keynote speaker at MWC Barcelona and Hannover Messe. Advisory Board member, Boulder BI Brain Trust (BBBT). Developed an AI and Machine Learning for Engineering course hosted via UC Berkeley Global. Listed among the top 100 AI influencers globally (self-reported). Biography Enterprise AI projects fail more often on culture than on code. A model ships, a workflow changes, and the people working inside it start making decisions differently, often without anyone noticing until the results move. That is the territory Ali Rebaie works in. He runs Rebaie Analytics Group, the AI and human sciences strategy firm he founded in his early twenties, which now advises Fortune 500 clients on how to adopt AI without losing the judgement and cultural fabric that made them worth automating in the first place. His method treats AI rollout as an anthropological event, something that reshapes how a team thinks, decides, and relates, not only what it produces. The analytical background is substantive. He sits on the advisory board of the Boulder BI Brain Trust, the long-running industry analyst consortium, and developed an AI and Machine Learning for Engineering course hosted via UC Berkeley Global. That gives him a working view of the vendor landscape most executives only see through procurement cycles. The most recent work is operational. Through Kiangle.ai, his Portugal-based venture, he is building METIS, a generative AI scenario-planning platform that combines mathematical simulation with insights from human sciences to stress-test strategic decisions under uncertainty. Boards get an advisor whose views on AI governance are informed by the pressures of actually building one of these systems. Key speaking topics AI strategy and adoption Scenario planning and strategic foresight Decision intelligence Generative AI and enterprise risk Human sciences and AI Future of work and future skills AI governance and responsible technology Ideal for CIOs, CDOs, and CTOs scoping enterprise AI adoption beyond proof-of-concept. Boards and executive committees setting AI governance and risk posture. Strategy and transformation leads running scenario planning on AI-driven market shifts. Industry conferences on AI, data, and the future of technology. Audience outcomes A clearer read on how AI adoption changes behaviour and decision-making inside teams, not only workflows. A working vocabulary for AI scenario planning under genuine uncertainty. Sharper questions for vendors, framed by an analyst who has seen how the market actually sells. A considered position on AI governance that accounts for cultural and human consequences alongside technical ones.

Why organisations work with Sharon Gai She offers a working model for redesigning teams and reporting lines when agentic AI absorbs the work middle management was paid to do. Her book How to Do More with Less (Wiley, 2026) maps the shift from task-based to capability-based org structures, with named roles for what humans do once execution is automated. Most AI adoption speakers describe what is happening to organisations from the outside. As Head of Global Key Accounts at Alibaba’s Tmall, Sharon worked inside the operating core of one of the world’s most AI-integrated commercial platforms. The vantage gives her authority on AI’s organisational effects that advisers and analysts cannot manufacture. Her practitioner depth on China’s ecommerce ecosystem, built into Ecommerce Reimagined (World Scientific, 2022), gives commercial and transformation leaders a primary source on consumer-to-manufacturer models and AI-integrated logistics via Cainiao. For European boards looking five years ahead, this is the live case study Western markets are still catching up to. Her “Culture Fluid” framework gives leadership teams a way to address the human side of AI adoption without falling into change-management cliché. It explains why two organisations with the same technology stack will get different results. Her client list spans UBS, Deloitte, Nestlé, Walmart, LVMH, and Lenovo, with platform exposure on Bloomberg, CNN, Reuters, TechCrunch, and Wired. Recognised as a LinkedIn Top AI Voice (2026) and a RETHINK Retail Top AI Leader. Biography highlights Author of How to Do More with Less: Future-Proofing Yourself in an AI-Driven Economy (Wiley, 2026) and Ecommerce Reimagined: Retail and Ecommerce in China (World Scientific, 2022) Former Head of Global Key Accounts at Tmall, Alibaba’s core commerce pillar, led omnichannel and ecommerce strategy for major international accounts including Adidas, P&G, H&M, and Xiaomi Selected for the Alibaba Global Leadership Academy, the internal programme designed to globalise Alibaba’s business units MS in Information & Knowledge Strategy, Columbia University; Honours BA in International Development, McGill University Former Global Shaper, World Economic Forum Named in AAE’s Top Keynote Speakers 2023; recognised as a RETHINK Retail Top AI Leader, LinkedIn Top Voice (2024), and LinkedIn Top AI Voice (2026) Media appearances on Bloomberg, CNN, Reuters, TechCrunch, Wired, CBC, and CCTV; keynote clients include UBS, Deloitte, Nestlé, Walmart, LVMH, and Lenovo Biography The work middle management was paid to do is moving into systems. Reporting, status tracking, summarisation, performance feedback, project oversight: agentic AI now performs each of these to the standard a competent manager would have delivered five years ago. The org chart that organisations grew up with is becoming structurally redundant, and most leadership teams do not yet have a working model for what replaces it. That question is the centre of Sharon Gai’s recent work. Her book How to Do More with Less (Wiley, 2026) maps the shift from task-based org structures to capability-based ones, naming what concentrates in humans once execution is automated: judgement, taste, theory of mind, original problem definition. The book sits within an active body of writing on what she calls the Org Chart of the Future, drawing on the live restructures already underway at Meta, Microsoft, and others. Her authority on these questions comes from operational experience few AI speakers can claim. As Head of Global Key Accounts at Alibaba’s Tmall, she worked inside one of the world’s most AI-integrated commercial platforms, leading omnichannel and ecommerce strategy for Adidas, P&G, H&M, and Xiaomi. Selection for the Alibaba Global Leadership Academy, the internal programme tasked with globalising Alibaba’s business units, deepened that vantage. Her first book, Ecommerce Reimagined (World Scientific, 2022), remains the only practitioner account of China’s ecommerce ecosystem written from within Alibaba, examining how consumer-to-manufacturer models and AI-integrated logistics via Cainiao function inside the company. Her “Culture Fluid” framework addresses the parallel internal question: how to build the agility to compete across simultaneous cultural and technological shifts. The work connects the structural argument of the Org Chart of the Future to the human capability conditions that make any redesign executable. Without the second, the first remains an idea on a slide. Key speaking topics The Org Chart of the Future: AI-era team and role design AI adoption at organisational scale: from pilots to operating model The disappearing middle: agentic AI and management layers Future-proofing in an AI-driven economy China’s AI-integrated commerce ecosystem Culture Fluid: organisational agility across cultural and technological shifts Consumer-to-manufacturer (C2M) models and AI-integrated supply chains Ideal for CHROs, COOs, and transformation leads designing the operating model and workforce for an AI-augmented organisation Boards and executive committees confronting the structural implications of AI on management layers, headcount, and capability planning Chief Commercial Officers and heads of digital in retail, FMCG, luxury, and consumer brands looking at AI’s effect on platform commerce Leadership development programmes where AI adoption needs the perspective of someone who has worked inside an organisation operating at AI saturation Audience outcomes A structural model for redesigning teams and reporting lines when agentic AI absorbs the work middle management was paid to do Operating clarity on which AI use cases produce advantage and which produce vendor revenue A view of how China’s AI-integrated commerce platforms actually function, drawn from inside Alibaba, and what is genuinely replicable in Western markets A direct answer to the question of where human capability concentrates in an AI-driven organisation: judgement, taste, theory of mind, original problem definition A shared language, through the Culture Fluid model, for the human side of AI adoption

Why organisations work with Huy Nguyen Trieu Two decades inside tier-one banks (Citi, Royal Bank of Scotland, Société Générale) paired with co-founding CFTE, a capability platform that has reached more than 200,000 professionals across 130 countries, gives him a view neither pure bankers nor pure technologists can offer. His work names the specific mechanisms by which AI is reshaping institutions, drawing on frameworks developed at CFTE including the AI Capability Engine, the Performance Hexagon, the CDE Innovation Prism and the SHIME skills model. Boards and policymakers use him to pressure-test AI strategy against what is actually deployable, including a strategy briefing for the senior leadership of a top-five global financial institution and a full-day executive programme for a major central bank with over 100 senior leaders. Author of “The AI-fication of Jobs” (2024) and co-author of “The Fintech Job Report” (2022), both of which set out workforce impact in numbers executives can use for planning. Council Member of the ADI Foundation, Industry Fellow at Imperial College Business School, and former member of the World Economic Forum’s Fintech Advisory Board, so his work holds up in front of regulators and sovereign actors as well as operators. Biography highlights Co-founder, Centre for Finance, Technology and Entrepreneurship (CFTE), reaching more than 200,000 professionals across 130 countries. Council Member, ADI Foundation, contributing to sovereign blockchain infrastructure including national stablecoins and digital public infrastructure. Former Managing Director at Citi, with earlier roles at Royal Bank of Scotland and Société Générale; founding partner of Supercharger, one of Asia’s largest fintech accelerators; former CEO of Ukibi, a venture-backed US technology start-up. Graduate of MIT and École Polytechnique; first Fintech Resident at Oxford Saïd Business School; Industry Fellow at Imperial College Business School; former member of the World Economic Forum’s Fintech Advisory Board. Author of “The AI-fication of Jobs” (2024); co-author of “The Fintech Job Report: Technology is eating Finance” (2022). Commentary on AI in financial services featured in international business media including the Financial Times, Bloomberg and CNBC. Biography Most banks have been running digital transformation programmes for a decade. The harder question now reaches further than banking. Governments, central banks and financial institutions all face the same problem: translating AI from pilots into operating capability that holds up under regulation and talent constraints. That is the terrain Huy Nguyen Trieu has worked on from both sides. He spent years at Citi, finishing as a Managing Director, with earlier roles at Royal Bank of Scotland and Société Générale. Before banking he was CEO of Ukibi, a venture-backed US technology start-up, and was later a founding partner of Supercharger, one of Asia’s largest fintech accelerators. The mix means he reads an institution’s P&L the way an operator does and reads a technology bet the way an investor does. He co-founded CFTE, the Centre for Finance, Technology and Entrepreneurship. It now reaches more than 200,000 professionals across 130 countries and works with governments, central banks and financial institutions on AI capability at scale. CFTE’s frameworks, including the AI Capability Engine, the Performance Hexagon, the CDE Innovation Prism and the SHIME skills model, are the spine of that work. He was the first Fintech Resident at Oxford Saïd Business School and is an Industry Fellow at Imperial College Business School. He also serves as a Council Member of the ADI Foundation, contributing to sovereign blockchain infrastructure for emerging markets. Recent engagements illustrate the scope. He delivered a keynote on the third wave of AI in the presence of H.E. the President of the Republic of Cyprus. Other engagements include a strategy briefing for a top-five global financial institution and a full-day executive programme for a major central bank with more than 100 senior leaders. His book “The AI-fication of Jobs” (2024) explains why AI breaks the historical assumption that new technology creates more jobs than it destroys. Key speaking topics Fintech and the future of financial services AI in banking and capital markets Digital business models in regulated industries Platform economics and hyperscalable finance Future of work in financial services Digital assets and tokenisation Venture capital and fintech investment trends Ideal for Governments and central banks building AI capability across regulated sectors Bank and insurer boards setting AI and fintech strategy CEOs, COOs and CIOs of financial institutions running transformation agendas Heads of innovation, strategy and HR grappling with workforce impact of AI Audience outcomes A clearer read on which fintech and AI shifts are structural and which are overstated. Specific examples of business-model change from inside banks, fintechs and big tech, not generic case studies. A workforce view: which roles in finance shrink, which expand, and what skills leaders should build now. A sharper frame for board-level conversations on AI risk, digital assets and platform strategy.

About Tim Cortinovis Tim’s talks are entertaining and you can tell that he has already captivated the audiences as a television host and novelist. His keynotes are energizing, full of excitement, colorful stories and topical examples. Highly interactive, sometimes challenging, and grounded like a good BBC documentary. According to feedback from participants, Tim’s talks are regularly given the highest rating. Tim Cortinovis has been dealing with all these questions for almost twenty years. The enthusiasm for it was aroused immediately after his studies of German and Spanish language and literature by responsible positions in international sales and marketing, many of them in the area of IT and automation technologies. What awaits you listening to Tim Cortinovis? In any case, the latest findings on digital transformation in the field of B-to-B sales. And a sympathetic and exciting lecture. When asked why the participants are motivated, cheerful and lively afterwards, Tim Cortinovis replies: “Maybe it’s because I’ve already worked as a television presenter and novelist. Even before my studies, I moderated a daily news program on a private television station, wrote a novel and read it as the first German-language podcast novel and published it in sequels.” He penned ‘This is Marketing Automation! This is Sales Automation!‘, a well-received guide on scalable growth and sales automation, initially published in the USA in 2020. Its 2021 re-release, titled ‘This is Sales in the Future: How robotics and AI are changing sales in SMEs,’ further extends its impact. His latest book, ‘Homo Automaticus: Embracing Our AI-Driven Evolution,’ offers a roadmap to a future brimming with possibilities. It presents AI not merely as a distant sci-fi concept but as a transformative tool shaping modern human potential. This book challenges perceptions, ignites imaginations, and lays out a blueprint for a reality built on silicon and human innovation.

Why organisations work with Alessandro Lanteri The CLEVER Framework and the Innovation Pyramid are named, peer-reviewed tools – not proprietary consulting models – giving leadership teams a shared analytical language for strategy in technology-disrupted markets that can be used well beyond the event itself. His PhD in Philosophy and Economics from Erasmus University Rotterdam brings disciplinary rigour to AI ethics and strategic decision-making that management-trained advisors rarely provide; his arguments sit at the intersection of decision theory, ethics, and competitive strategy – a combination that is demonstrably scarce in this speaker category. Two commercially published books – CLEVER (Amazon #1 bestseller in Italy and the UK) and Innovating with Impact (The Economist Books, 2023) – confirm that his frameworks have been validated by mainstream leadership audiences, not just academic peer reviewers. Teaching engagements at Saïd Business School (Oxford), London Business School, and ESCP mean his content has been stress-tested against senior executive cohorts in multiple institutional contexts before it reaches the conference stage. His TEDx talk “Why Driverless Cars Need Philosophers” – over 200,000 views – demonstrates an ability to make the ethics and competitive logic of emerging technology land with audiences who are not technical specialists, which is precisely the audience most organisations need to bring along. Biography highlights Full Professor of Strategy and Innovation, ESCP Business School (Turin campus) Author of the CLEVER Framework (CLEVER: The Six Strategic Drivers for the Fourth Industrial Revolution, Amazon #1 bestseller in Italy and the UK) and the Innovation Pyramid (Innovating with Impact, The Economist Books, 2023, with Ted Ladd) Contributing writer to Harvard Business Review, MIT Technology Review, World Economic Forum Agenda, and Forbes TEDx speaker – “Why Driverless Cars Need Philosophers” (TEDxHultAshridge), over 200,000 views Executive education faculty, Saïd Business School (University of Oxford) and London Business School PhD in Philosophy and Economics, Erasmus University Rotterdam; MSc in Economics, Bocconi University Biography The gap between technology adoption and competitive strategy is one of the most consistent failure points in corporate innovation – organisations make significant investments in AI, digital platforms, and emerging technologies without the strategic architecture to turn those investments into competitive position. Alessandro Lanteri’s body of work is a direct response to that problem. Lanteri is Full Professor of Strategy and Innovation at ESCP Business School, where his research and teaching focus on how organisations compete in environments shaped by technological disruption. He also contributes to executive education at Saïd Business School (University of Oxford) and London Business School. His PhD in Philosophy and Economics from Erasmus University Rotterdam gives his strategic frameworks an analytical foundation that is uncommon in management education – his thinking on AI ethics, decision-making under uncertainty, and competitive logic draws on disciplines that sit well outside the standard strategy canon. His two books give organisations structured tools for navigating this terrain. CLEVER: The Six Strategic Drivers for the Fourth Industrial Revolution, an Amazon #1 bestseller in Italy and the UK, identifies the deep forces reshaping competitive advantage in technology-driven markets and provides a diagnostic framework for leadership response. Innovating with Impact – co-authored with Ted Ladd and published in the Economist Edge series – introduces the Innovation Pyramid, a model that sequences the cultural foundations, methods, and strategic themes organisations need to move from isolated innovation experiments to systematic, measurable impact. His practitioner writing appears in Harvard Business Review, MIT Technology Review, the World Economic Forum Agenda, and Forbes. A TEDx talk on the ethics and strategic implications of autonomous AI decision-making has been viewed over 200,000 times – evidence of an unusual capacity to make complex arguments about technology and strategy accessible to the leadership audiences that most need to hear them. Key speaking topics Innovation strategy and competitive advantage The CLEVER Framework and the Fourth Industrial Revolution Artificial intelligence and business strategy The Innovation Pyramid: from innovation experiments to strategic impact Digital transformation and emerging technologies AI ethics and responsible technology adoption in organisations Strategic foresight and scenario planning in uncertain markets Ideal for Strategy directors and C-suite leaders defining competitive positioning in technology-disrupted markets Corporate innovation and digital transformation leads Executive education cohorts at business schools and senior leadership development programmes Boards reviewing innovation governance and technology investment strategy Audience outcomes A named, structured framework (CLEVER) for diagnosing how AI, digital platforms, and emerging technologies affect their specific competitive environment A step-by-step model (the Innovation Pyramid) for building the organisational cultures, processes, and strategic themes needed for consistent, high-impact innovation Clarity on which technology investments are likely to yield strategic advantage – and the diagnostic tools to distinguish those from investments that produce activity without impact A framework for approaching AI and digital transformation through a competitive strategy lens, rather than a purely technical one Practical methods for aligning innovation activity with long-term strategic positioning