Artificial Intelligence & Generative AI

Why organisations work with Dhiraj Mukherjee He has done the thing most innovation speakers describe. Shazam was a category invention before mobile internet was mainstream, and it ended with a reported $400 million sale to Apple. A 250-company investment portfolio across AI, climate tech and frontier software gives him a working map of which emerging technologies are moving from pilot to operating substance and which are stalling. Direct line of sight into capital flows alongside Bill Gates’s Breakthrough Energy Ventures and Al Gore’s Generation Investment Management, which is rare for a keynote speaker working on climate and AI together. Operator credibility inside large incumbents as well as start-ups, including Head of Banking Innovation at Virgin Money and senior roles at Bauer Media, Infosys and Reuters. Named to the Financial Times’ Top 50 European technology entrepreneurs, The Digital Banking Club’s Power 50 and Smith & Williamson’s Power 100, which positions him as a credible voice on UK and European innovation policy as well as commercial strategy. Biography highlights Co-founder of Shazam Entertainment, acquired by Apple in 2017 for a reported $400 million Named to the Financial Times’ Top 50 European technology entrepreneurs (2015) Elected to The Digital Banking Club’s Power 50 (2016) and Smith & Williamson’s Power 100 (2017) Angel investor in over 250 technology companies across AI, climate tech and “Tech for Good” Former Head of Banking Innovation, Virgin Money; previous roles at Bauer Media, Infosys, Reuters and Save the Children Mathematical Economics degree, Dartmouth College; MBA, Stanford Graduate School of Business Biography Shazam was launched in 2000, before smartphones, before app stores, before mobile data was reliable enough to stream a song. The team built a service that recognised music by sound from a feature phone over a voice call. Eighteen years later, Apple bought the company for a reported $400 million. Dhiraj Mukherjee co-founded it. That history matters because it is the practical version of what most boards are now trying to do with AI. Identify a capability that the technology curve will eventually make obvious, build it before the market is ready, survive long enough to be right. Shazam went through the dot-com crash and the 2008 financial crisis on the way to Apple, which is why his perspective on category-building is closer to operating experience than to theory. Since exiting Shazam, Mukherjee has invested in more than 250 technology companies, with a declared focus on AI, climate tech and “Tech for Good.” He has co-invested into Breakthrough Energy Ventures, the climate vehicle backed by Bill Gates, and into Al Gore’s Generation Investment Management, which gives him an unusual vantage point on where institutional capital is actually moving across the AI and energy transition curves. His earlier career sits inside large incumbents, including Head of Banking Innovation at Virgin Money and senior roles at Bauer Media, Infosys and Reuters. The Financial Times named him to its Top 50 European technology entrepreneurs in 2015, and he holds an MBA from Stanford Graduate School of Business and a Mathematical Economics degree from Dartmouth. Key speaking topics Emerging technology and AI strategy Innovation and category creation Climate tech and the energy transition investment case Digital transformation inside large incumbents Resilience and the long arc of building a technology company Tech for Good and impact investing The future of work in the age of AI Ideal for CEOs, CSOs and innovation leads setting AI and emerging-technology strategy Boards and investment committees pressure-testing capital allocation across AI and climate Senior leadership teams inside banks, media and consumer businesses navigating digital transformation Founder and scale-up audiences inside corporate venturing and accelerator programmes Audience outcomes A sharper read on which emerging technologies are moving from pilot to operating advantage and which are stalling A working framework, drawn from Shazam, for how categories actually get built through downturns An investor’s view of where AI and climate-tech capital is concentrating, and what that signals for corporate strategy A more honest sense of the time, capital and persistence required to compound a technology bet into commercial outcome

Why organisations work with Tom Gruber He shipped the first mainstream intelligent assistant. When he speaks about what AI deployment actually requires inside a product organisation, it is from the inside of a system Apple now runs across its entire device base. He authored the foundational definition of an ontology in computer science. Boards wrestling with AI governance, knowledge representation and explainability are talking to the person whose 1993 paper their technical teams still cite. His Humanistic AI framework gives leadership a usable language for AI design choices. It moves the conversation from “should we use AI” to “what does this system do for the human using it”, which is the question regulators and employees are now asking. He chooses his advisory portfolio around AI applied to assistive neurotech, mental health and clinical accuracy. The examples he brings to a keynote are concrete deployments, not hypotheticals. He is one of very few speakers who can credibly walk a room from ontology engineering to product design to ethics in a single talk, without losing either the technical audience or the executive one. Biography highlights Co-founder, CTO and head of design of Siri Inc., acquired by Apple in 2010. Led Siri’s Advanced Development Group at Apple for eight years following the acquisition. Author of the foundational 1993 paper defining ontology in AI, the highest-cited article in the history of the International Journal of Human-Computer Studies. Main-stage TED 2017 speaker on Humanistic AI. Co-founder and CTO of LifeScore, an adaptive AI music company backed by Octopus Ventures. Advisor to the Ocean Plastics Leadership Network on organisational intelligence and technology. Biography Siri began as a research project, became a startup, and was acquired by Apple in 2010, the same year it launched. Tom Gruber was its co-founder, CTO and head of design. The product now runs across Apple’s device base and processes more than a billion interactions a day. Most of what users now expect from a voice assistant was decided inside the small team he helped lead. Before Siri, the foundation. In 1993, working at Stanford’s Knowledge Systems Laboratory, Gruber published the paper that gave AI its working definition of an ontology: “an explicit specification of a conceptualization”. It became the highest-cited article in the history of the journal it appeared in, and it remains the reference point for anyone building systems where machines have to share knowledge cleanly. The shipping product and the citation history are connected. Siri worked because the underlying representation was right. After eight years leading Apple’s Advanced Development Group for Siri, Gruber stepped out to focus on what he calls Humanistic AI. The argument, set out in his 2017 TED talk, is that AI design is a choice between automation that competes with people and augmentation that collaborates with them. He puts the framework to work as co-founder and CTO of LifeScore, an adaptive music company, and as advisor to AI ventures in assistive neurotechnology, mental health, and clinical decision support. The Humanistic AI lens is what leadership teams find most useful from him. It reframes AI deployment as a design decision with named consequences for customers, employees and society, rather than a procurement decision about which model to license. For boards approving AI strategy and CEOs explaining it, that reframing is doing work no other AI keynote does. Key speaking topics Humanistic AI and human-centred design AI governance, ethics and trust Intelligent assistants and conversational AI Ontology engineering and knowledge representation AI in assistive technology and healthcare AI for collective intelligence and ocean conservation Building AI products from research to scale Ideal for Boards and CEOs setting AI policy and accountability Chief Technology Officers and Chief AI Officers shaping enterprise AI deployment Heads of product and design building AI into customer-facing systems Healthcare, financial services and public-sector leaders deploying AI in high-stakes contexts Audience outcomes A working definition of Humanistic AI that distinguishes augmentation from automation in their own operating context A clearer framework for evaluating AI design choices against customer, employee and societal impact Concrete reference points from Siri and from current AI deployments in healthcare, assistive tech and creative industries A language for leadership conversations about AI ethics that goes beyond compliance and into product design Recognition of where their own AI roadmap is making automation choices it should be making augmentation choices

Why organisations work with Henry Coutinho-Mason He brings a working method for trend-driven innovation, set out in Trend-Driven Innovation and refined across a decade as Managing Director of TrendWatching, rather than a curated list of things happening now. His second book, The Future Normal, co-written with WSJ bestseller Rohit Bhargava, gives executive audiences a structured view of the thirty shifts most likely to reshape the next decade, tailored by sector. He has delivered more than 100 keynotes and workshops across 30+ countries for Mastercard, Johnson & Johnson, Calvin Klein, Tata, Siemens, Google, HP and Marriott, so the material is already pressure-tested on senior corporate audiences. His AI sessions are built around a people-first innovation strategy, not a tools tour, which lands with leaders who need to commit capital and organisational focus rather than pilot for the sake of it. The 3Space track record, recognised by the FT/Citi Urban Ingenuity Awards and NESTA New Radicals, gives him operator credibility beyond the commentary layer. Biography highlights Co-author, The Future Normal: How We Will Live, Work and Thrive in the Next Decade, with Rohit Bhargava (Ideapress). Co-author, Trend-Driven Innovation: Beat Accelerating Customer Expectations. Former Managing Director, TrendWatching. Guest lecturer, HEC Paris. Co-founder, 3Space; European winner of the FT/Citi Urban Ingenuity Awards, commended by Fast Company World Changing Ideas, selected by NESTA New Radicals. Keynote and workshop engagements with Mastercard, Johnson & Johnson, Calvin Klein, Tata, Siemens, Telefonica, HP, Google, GE, Accenture, and Marriott. Biography Most large organisations know their customer expectations are moving. What they struggle with is turning that awareness into a pipeline of decisions a board will back. That gap, between trend awareness and commercial commitment, is where Coutinho-Mason does his work. He spent roughly a decade at TrendWatching, ending as Managing Director of what became one of the most widely referenced consumer trend intelligence firms in the world. That run produced a method, published as Trend-Driven Innovation, for converting shifting customer expectations into concrete innovation bets rather than observations. His second book, The Future Normal, written with Wall Street Journal bestselling author Rohit Bhargava, maps thirty ideas and instigators shaping the next decade, from generative AI to biophilic design. Leadership teams at Mastercard, Johnson & Johnson, Calvin Klein, Tata, Siemens and others have booked versions of the material tailored to their sector, often as the opening frame for a strategy offsite. Alongside the speaking and advisory work, he co-founded 3Space, a social enterprise that turns empty commercial property into space for charities and community groups. It won the European section of the FT/Citi Urban Ingenuity Awards and was commended by Fast Company’s World Changing Ideas, a proof point that the innovation method travels beyond the corporate setting into organisations that have to ship results with little margin for error. Key speaking topics Trend-driven innovation Consumer and customer expectations Strategic foresight People-first AI strategy Future of retail, work and cities Business model innovation Growth strategy Ideal for CSOs and heads of strategy commissioning a multi-year innovation agenda CMOs and customer experience leaders recalibrating propositions against shifting expectations Chief innovation officers and transformation leads looking for a repeatable method, not a trend deck Executive offsites and board sessions opening a decade-horizon strategy conversation Audience outcomes A shared vocabulary for distinguishing durable consumer shifts from short-cycle noise A working framework for translating trend signals into specific innovation bets A sharper view of where generative AI changes the economics of their category, and where it does not Concrete examples of how peer-scale organisations have already moved, drawn from cross-sector research A clear set of questions to take back to strategy, product and marketing teams

Why organisations work with Costantino Roselli He treats the avatar economy as an operating model, not a marketing channel. His core argument to boards is that avatar-native businesses need their own P&L, audience strategy, and creative pipeline, separate from the corporate website. He runs NTZNS as a working laboratory for the thesis, so the case studies he brings are commercial rather than conceptual. The Gabby digital fashion case, generating around $25,000 monthly within 18 months, is the worked example he uses to show what a single avatar-native operator can produce. He sits inside the institutional conversation through the Metaverse Fashion Council advisory board and the Metaverse Standards Forum, which gives boards a sense of where industry consensus is forming on interoperability, identity, and IP. He is one of the few speakers in this category who connects transmedia storytelling craft to commercial outcomes, which matters for brands that need narrative depth across owned channels, gaming, and creator platforms. Biography highlights Founder and CEO of NTZNS (NeTiZeNS), an immersive innovation studio building avatar-economy ventures. Advisory board member, Metaverse Fashion Council. Member, Metaverse Standards Forum. Speaker, Delphi Economic Forum IX, on the panel “Beyond the Hype: The Metaverse and its Future Hurdles”. Author of Million Dollar Chest: Pick Yourself and Become Unstoppable (2018). Founder of Weird Authentic People, an early digital branding agency using avatars and AI-led storytelling for client communication. Biography The avatar economy is mostly being run by the wrong people inside large companies. Marketing teams that built corporate websites are being asked to design digital fashion drops, transmedia worlds, and creator-led revenue lines, and the results read as expensive experiments rather than businesses. Roselli’s central argument is that this is structural. Avatar-first commerce demands its own operating unit. NTZNS, the studio he founded and leads, is the working test of that thesis. The company builds avatar-native ventures, mentors digital-only creators, and packages the playbook for brands trying to move past pilots. The reference case Roselli cites publicly, a fifteen-year-old creator in Argentina generating around $25,000 a month through an avatar-led fashion line, is used as a deliberate provocation to boards: a single distributed operator can already produce material revenue from this category. His institutional footprint gives the argument standing. He sits on the advisory board of the Metaverse Fashion Council, holds a seat in the Metaverse Standards Forum, and speaks regularly inside the policy circuit, including the Delphi Economic Forum panel on the metaverse and its hurdles in 2024. The point of those affiliations, in his framing, is to track where interoperability, identity, and IP standards are settling, because those are the variables that determine whether avatar businesses are durable. What separates Roselli from most metaverse commentators is that he treats storytelling as a commercial discipline. Transmedia worldbuilding, in his account, is not creative dressing on top of a technology stack. It is how avatar-native ventures earn audience loyalty across gaming, social, and owned channels at the same time, and it is the variable most brands fail to invest in seriously when they enter the category. Key speaking topics Avatar economy as an operating model Transmedia storytelling for consumer brands Generative AI in worldbuilding and creator economies Digital fashion and luxury in immersive environments Future of work, identity, and digital citizenship Metaverse standards, interoperability, and IP Ideal for CMOs, chief brand officers, and digital strategy leads at consumer brands evaluating digital fashion, gaming, and creator-led commerce. Innovation and venture teams inside fashion, luxury, beauty, entertainment, and media groups. Foresight and strategy teams looking for a substantive, commercially grounded view of the metaverse beyond the 2022 hype cycle. Audience outcomes A clear operating distinction between metaverse marketing, where existing functions can deliver, and avatar-native business, where they cannot. A specific revenue lens on digital fashion, creator commerce, and avatar IP, with named examples of what working models look like. A framework for deciding which categories of audience and revenue justify a dedicated avatar-native unit. A practical view of where standards work on interoperability and identity is heading, and what that means for long-term IP decisions.

Why organisations work with Miriam Meckel She runs the leadership academy that European boards turn to when they need their executive layer fluent in AI, quantum and adjacent technologies, which gives her a live read on where senior teams actually get stuck. Her 2024 book with Lea Steinacker, “Alles uberall auf einmal”, is one of the most cited German-language treatments of generative AI for business audiences, anchored in regulation, labour markets and governance rather than hype. She combines a serious academic chair at the University of St. Gallen with two decades inside business media, including the editorship of WirtschaftsWoche, so her framing is built for executive audiences rather than translated for them. Her work on brain-computer interfaces and cognitive enhancement gives her unusual range when the conversation moves from current AI deployment to the next horizon of human-machine integration. She holds the 2025 Rudolf-Diesel-Medaille for Best Media Communication, a recognition explicitly tied to making complex future technologies practical for executive audiences. Biography highlights Co-founder and CEO of ada Learning GmbH, the AI and transformation academy spun out of Handelsblatt Media Group with Lea Steinacker and Verena Pausder. Professor of Communication Management and Director of the Institute for Media and Communication Management, University of St. Gallen. Co-author of “Alles uberall auf einmal” (Rowohlt, 2024) on artificial intelligence; author of “Mein Kopf gehort mir” (Piper, 2018) on brain-computer interfaces. Former editor-in-chief and publisher of WirtschaftsWoche, the first woman to lead the title. Faculty Associate at Harvard’s Berkman Klein Center for Internet and Society; board member of Swiss media group Tamedia. Recipient of the Rudolf-Diesel-Medaille (2025), Ernst Schneider Prize, Cicero Speaker’s Prize for Science, Eisenhower Fellowship and John F. Kennedy Memorial Fellowship. Biography Generative AI sits on most executive agendas and inside very few operating models. The space between those two facts is where European leadership teams currently lose months. Miriam Meckel works in that gap, professionally and intellectually. As co-founder and CEO of ada Learning, she runs the academy that puts senior managers from major European companies through structured programmes on AI, quantum and the technologies reshaping their industries. The work is concrete: how a CFO should think about model risk, how an HR leader should redesign roles around AI capability, how a CEO should commission and challenge an AI strategy. Her 2024 book with Lea Steinacker, “Alles uberall auf einmal”, argues that AI is best understood as a data-driven human amplifier, a framing that cuts through both utopian and apocalyptic readings of the technology. Her authority comes from holding two distinct positions at the same time. She is Professor of Communication Management at the University of St. Gallen and Director of its Institute for Media and Communication Management, with research credentials reaching back to Harvard’s Berkman Klein Center. She is also a working operator who edited WirtschaftsWoche, sits on the Tamedia board, and has built ada into a recognised institution in the German-speaking executive market. Her 2018 book “Mein Kopf gehort mir” took the same operator-academic approach to brain-computer interfaces, with first-person experiments inside the laboratories developing them. For boards confronting AI, she offers something the consultancy reports cannot: a researcher who teaches the technology to executives every week and reports back what they understand, what they resist, and what actually moves once they leave the room. Key speaking topics Generative AI in business strategy AI governance, regulation and ethics The future of work in an AI-enabled economy Brain-computer interfaces and human enhancement Quantum computing for executive audiences Digital transformation and leadership Media, communication and information overload Ideal for Boards and executive committees commissioning AI strategy and asking whether their AI position has any operational substance. CHROs and chief learning officers redesigning workforce capability around AI. CEOs and strategy leaders in regulated European industries balancing AI ambition with the EU AI Act and national supervision. Senior leadership programmes and executive offsites at the point of confronting AI seriously rather than in passing. Audience outcomes A working mental model of where generative AI is already operational, where it remains pilot, and where it is still speculative. A clear read on the EU, US and Chinese regulatory environments and what they mean for European firms. Sharper questions to ask vendors, internal AI teams and consultants, grounded in how the technology actually behaves. An honest sense of what AI will do to roles, teams and decision rights inside their own organisation over the next three to five years. A bridge between today’s deployment questions and the next horizon of human-machine integration, including neural interfaces and quantum.

Why organisations work with Alex Wood First-hand operator knowledge of social engineering, impersonation and mule-account networks, drawn from years inside the work rather than modelled from the outside. Active advisor to the Home Office, the Foreign, Commonwealth and Development Office, the Cabinet Office, the Financial Conduct Authority and UK police forces, so the material reflects current regulatory and policing priorities. Consults for Tier 1 banks including NatWest and risk firms including Experian on the fraud mindset and social engineering, giving risk, compliance and customer-protection teams a structured view of how scams are designed. Co-presenter of BBC Radio 4’s Scam Secrets with Shari Vahl and Dr Elisabeth Carter, a weekly national broadcast that keeps his case base current rather than historical. Biography highlights Co-presenter, BBC Radio 4 Scam Secrets, alongside journalist Shari Vahl and criminologist Dr Elisabeth Carter Advises the Home Office, the Foreign, Commonwealth and Development Office, the Cabinet Office, the Financial Conduct Authority and UK police forces on fraud mindset and social engineering Consults for Tier 1 banks including NatWest and risk firms including Experian Author of the forthcoming memoir Facing the Music: From Her Majesty’s Palaces to Her Majesty’s Prisons, represented by Andrew Lownie Literary Agency Trained classical violinist, Purcell School, Royal Academy of Music and Royal College of Music; early performances at the Royal Festival Hall, Royal Opera House and Wigmore Hall Named speaker at Counter Fraud 2023 and UK Cyber Week 2024 Biography Most fraud controls assume the attacker is a technical problem. The last decade of evidence says the attacker is a psychologist with a laptop. What banks, insurers and regulators rarely get in the room is the working logic of the person on the other side of the transaction, and that is what Alex Wood brings. Wood trained as a concert violinist at the Purcell School, Royal Academy of Music and Royal College of Music, and performed at the Royal Festival Hall, Royal Opera House and Wigmore Hall. A repetitive strain injury ended the career in his early twenties. What followed was a decade of fraud, including a 2015 conviction for impersonating the Duke of Marlborough across London hotels and a later sentence tied to banking fraud. He was released from prison in 2022. Since then he has become a working advisor to the Home Office, the Foreign, Commonwealth and Development Office, the Cabinet Office, the Financial Conduct Authority, UK police forces and Tier 1 banks including NatWest. His focus is the mule-account economy and the social engineering playbooks that defeat otherwise strong controls. He co-presents the BBC Radio 4 series Scam Secrets with Shari Vahl and Dr Elisabeth Carter, dissecting live cases with forensic detail. His memoir, Facing the Music: From Her Majesty’s Palaces to Her Majesty’s Prisons, is represented by Andrew Lownie Literary Agency, and a documentary on his story is in production with Mindhouse Productions, the company founded by Louis Theroux. For a risk committee briefing, what Wood delivers is specific: how a criminal chooses a target, how a customer is moved into a mule role, and where in a bank’s own process the decisive second of hesitation was lost. Key speaking topics The fraud mindset and how sophisticated scams are designed Social engineering and impersonation at scale Mule accounts and the retail-banking fraud perimeter AI-enabled fraud and the near-term threat surface Informal value-transfer systems and underworld banking (Hawala, Daigou) Counter-fraud culture inside large financial institutions Ideal for Heads of financial crime, fraud and compliance at banks, insurers and law firms Risk and customer-protection teams rebuilding fraud prevention programmes Internal audit, AML and onboarding functions facing mule-account and impersonation pressure Counter-fraud conferences, regulator-facing events and financial services leadership summits Audience outcomes A working view of how fraud is designed from the offender side, not the detection side Specific frames for spotting social-engineering and impersonation pressure earlier in the transaction path A read on where AI-enabled fraud and underworld banking are pushing the near-term threat surface A speaker whose BBC Radio 4 co-presenter role keeps the material current with national-level fraud reporting

Why organisations work with Nicholas Webb He has filed and won more than 40 US patents in healthcare, consumer, and industrial technologies. The advice on innovation comes from someone who has run the full cycle from invention to commercial product, not from a researcher reporting on it. The Innovation Mandate and What Customers Crave are used inside operating companies as design references for innovation programmes and customer experience strategy, not as airport reading. Global Gurus has named him a Top 30 customer service authority for multiple consecutive years, a credential held alongside a working consulting practice with boards of multibillion-dollar companies through LeaderLogic. His healthcare work is unusually concrete for a speaker in this space: a documentary, The Healthcare Cure, that won the Sedona International Film Festival’s Audience Choice Award, plus recent AI patent filings in patient monitoring. He builds keynotes around a specific commercial problem the buyer names, rather than a fixed deck. Useful when a board wants a session calibrated to an actual strategic decision, not a generic future-of overview. Biography highlights More than 40 US patents granted, spanning healthcare devices, consumer products, and industrial technologies, including one of the world’s smallest medical implants for ocular surface disease. Author of What Customers Crave, The Innovation Mandate, What Customers Hate, Happy Work, Lucid Leadership, and The Healthcare Mandate. CEO of LeaderLogic LLC, advising boards of multibillion-dollar companies on innovation and customer strategy. Named to Global Gurus’ Top 30 Customer Service authorities list for multiple consecutive years. Director of The Healthcare Cure, a documentary on US healthcare reform that won the Audience Choice Award at the Sedona International Film Festival in 2021. Former Chief Innovation Officer and adjunct professor at a leading US medical school, awarded an honorary Doctorate of Humane Letters for contributions to healthcare. Biography A patent is a useful filter. It is one of the few credentials in this field that requires a working invention, a defensible claim, and the discipline to take an idea through to a commercial product. Nicholas Webb has more than 40 of them, across healthcare devices, consumer goods, and industrial technologies, including one of the world’s smallest medical implants for ocular surface disease and an early wearable. That track record sits behind everything he says about innovation. He runs LeaderLogic LLC, a consulting practice that works with boards of multibillion-dollar companies on innovation strategy and customer experience. His books, including The Innovation Mandate, What Customers Crave, What Customers Hate, and Lucid Leadership, function as design references for those engagements rather than standalone trade titles. Global Gurus has placed him among the world’s top 30 customer service authorities for multiple consecutive years. The healthcare work runs in parallel and gives the rest of his thinking a useful test bed. He directed The Healthcare Cure, a documentary on the structural failures of US healthcare that won the Audience Choice Award at the Sedona International Film Festival in 2021, and continues to file AI patents in patient monitoring and mood-state analysis. Healthcare is where his views on innovation, customer experience, and AI are stress-tested in a high-stakes operating environment. For SA clients the practical value is this: a speaker who can sit with a board, take in a specific commercial question, and respond with a session built around the inventor’s logic of constraints, hypotheses, prototypes, and evidence. The output is not inspiration. It is a clearer view of where innovation pays and where customer experience is quietly costing the business growth. Key speaking topics Innovation as a managed commercial discipline Customer experience and the growth agenda AI in operating strategy Healthcare transformation and patient experience Leadership clarity under hyper-complexity Workforce engagement and talent retention Board-level innovation governance Ideal for Boards and executive committees reviewing innovation strategy or customer experience performance CEOs, CCOs, and CMOs accountable for growth in mature or commoditised categories Healthcare executives and provider networks navigating clinical, workforce, and AI transformation simultaneously Chief Innovation Officers and strategy leads building an internal innovation operating model Audience outcomes A clearer view of where current innovation activity is producing returns and where it is absorbing resource without compounding effect A practical model for customer experience design grounded in identifying what specific customer types love and hate, rather than aggregate satisfaction scores A board-level reading of AI as an operating discipline, with examples from healthcare and consumer technology A working definition of leadership clarity that holds up under complexity, drawn from Lucid Leadership Language and structure to take innovation conversations out of culture talk and into commercial governance

Why organisations work with Toju Duke Ten years inside Google, including three running Responsible AI programmes across product and research teams on large-scale models. The framework she teaches is the one she ran. A published, structured Responsible AI framework covering fairness, transparency, safety, privacy and robustness across the full ML lifecycle, available to leadership teams as a shared reference point. Operator credibility on the question boards actually ask: how do we deploy AI at pace without inviting regulatory, reputational or human-rights exposure. Independent of any single vendor or platform. As founder of Bedrock AI and Diverse AI, she advises organisations on governance without selling them a model. Biography highlights Author of Building Responsible AI Algorithms (Apress, 2023), a structured framework for fairness, transparency, safety, privacy and robustness across the machine learning lifecycle. Co-author with Prof Paolo Giudici of Responsible AI in Practice (Apress/Springer Nature). Ten years at Google. Final three years as Responsible AI Programme Manager working across product and research teams on large-scale models. Founder of Diverse AI, a community interest organisation for underrepresented groups in AI. Founder and CEO of Bedrock AI, an advisory and product company built around Responsible AI principles. Media contributor including BBC One Sunday Morning Live, Sky News, Al Jazeera, CGTN America, El Pais, La Vanguardia and Sifted. Biography Most organisations now have an AI policy. Very few have the operating mechanisms to make it real. Toju Duke spent the final three years of a ten-year career at Google building exactly those mechanisms, as a Responsible AI Programme Manager working across product and research teams on large-scale models. That work became Building Responsible AI Algorithms, published by Apress in 2023. The book takes Responsible AI out of principles documents and into the machine learning lifecycle: how to define a problem, audit data, evaluate fairness, document a model, and decide whether to ship. A second volume, Responsible AI in Practice, co-authored with Prof Paolo Giudici, extends the framework into regulation, risk taxonomies and assessment. Through Bedrock AI she advises organisations on governance and deployment. Through Diverse AI, a community interest organisation she founded, she runs education and research programmes for groups underrepresented in the field. The two operations are deliberate: governance and inclusion are the same question viewed from different sides of the model. She speaks and writes for serious outlets, including BBC One Sunday Morning Live, Sky News, Al Jazeera, CGTN America, El Pais, La Vanguardia and Sifted. For a board weighing how to govern an AI programme it does not fully understand, she brings the rare combination of operator experience inside a frontier-model team and a published framework to organise the conversation around. Key speaking topics Responsible AI frameworks and governance AI ethics and accountability Generative AI risk and oversight AI regulation and policy Fairness, bias and inclusion in AI systems Diversity in AI talent and design Implementing AI principles across the machine learning lifecycle Ideal for Boards and executive committees commissioning or governing AI programmes Chief AI officers, CTOs, CIOs and chief data officers building Responsible AI operating models Risk, audit, legal and compliance leaders translating AI regulation into controls DEI and people leaders working on inclusion in technical organisations Audience outcomes A working vocabulary for Responsible AI grounded in a published framework rather than vendor marketing. A view of where AI risk actually sits in the machine learning lifecycle, from problem definition through deployment. A reference model for translating AI principles into review processes, documentation and accountability structures. A sharper read on how regulation, fairness and human-rights considerations intersect for organisations deploying large-scale models.

Why organisations work with Toby Lewis He holds a vantage point that has no real equivalent on the speaker circuit: founding member of the NCSC, former intelligence services practitioner, and now leader of a 100-person commercial threat analysis operation at Darktrace. The through-line from state-level intelligence to enterprise AI-powered defence is his alone. His analysis of AI in cybersecurity is drawn from active operational practice, not research. He leads the team at Darktrace that applies self-learning AI to live customer environments daily, meaning he knows precisely where AI reduces risk and where it creates false assurance. His NCSC career spanned the WannaCry attack: the event that transformed the cybercrime landscape from nation-state espionage to ransomware dominance. That firsthand account of that inflection point gives boards a concrete historical anchor for understanding the threat environment they are operating in today. As State Threats Task Force Member at the Royal United Services Institute, he works on the geopolitical dimension of cyber threat: which nation-state actors are active, and what commercial organisations in the crossfire need to understand. He has translated national security incident management methodology into practical frameworks that enterprise security operations can actually use, not as analogy, but as direct application. Biography highlights Global Head of Threat Analysis at Darktrace, leading 100+ analysts across major global time zones Founding member of the UK’s National Cyber Security Centre (NCSC) Deputy Technical Director for Incident Management, NCSC – role responsible for coordinating UK government response to major cyber incidents Former British Intelligence Services: career began in nation-state espionage and APT analysis State Threats Task Force Member, Royal United Services Institute (RUSI) Expert commentator, BBC Radio 5 Live and BBC Newsnight; keynote speaker at WIRED Smarter, CyberUK, SANS CyberThreat, and Cheltenham Science Festival CISSP certified; MEng (Engineering), University of Bristol Lead contributor, inaugural CyberFirst Girls Competition Biography Nation-state espionage defined the early threat landscape that Toby Lewis entered. He spent those years inside the British intelligence services, working directly on state-level threats. When the UK established the National Cyber Security Centre, he was among its founding members, and went on to serve as Deputy Technical Director for Incident Management – the role that coordinated the UK’s national response to major incidents, including the period when WannaCry reshaped the entire cybercrime landscape from espionage to ransomware. That career built something specific: the ability to read how a threat moves through an organisation once inside, not just how it gained entry. Since joining Darktrace in 2021 as Global Head of Threat Analysis, Lewis leads a team of over 100 analysts applying AI and machine learning to that same challenge; across enterprise environments, globally, in real time. His approach to AI in cybersecurity is deliberately practical. Darktrace’s methodology is built on learning normal network behaviour and flagging deviations rather than cataloguing attacker signatures. Lewis has applied this model across the full threat spectrum. His concurrent role as State Threats Task Force Member at the Royal United Services Institute adds a geopolitical dimension: which actors are active, and what they are likely to target next. Boards and risk leadership teams engage him because he can explain why most security operations are structurally positioned to fail at the moment they are needed most. What genuine operational readiness requires is the subject of his work, and the argument he makes on every platform he speaks from. Key speaking topics Cyber threat intelligence and threat landscape analysis AI and machine learning in cybersecurity Incident management and security operations Nation-state threats and geopolitical cyber risk Ransomware and the evolution of organised cybercrime Security operations design and maturity Human factors in cyber defence Ideal for CISOs, CTOs, and board-level risk and audit committees Security operations and incident response leadership Technology and risk leadership forums in financial services, critical infrastructure, and public sector organisations Senior leadership teams evaluating AI-driven security investment Audience outcomes A clearer picture of how sophisticated threats develop inside enterprise environments, not just how they arrive Practical understanding of where AI-driven security genuinely reduces risk versus where it creates false assurance Grounded awareness of how nation-state threat actors operate and what this means for commercial organisations in adjacent industries A framework for evaluating incident response readiness against current and emerging threat profiles Insight into how national-level cyber defence methodology translates into enterprise security operations

Why organisations work with Jeannie Walters She gives operators a working method, not a slogan: the CXI Navigator and CXI Compass frameworks turn customer-experience strategy into something a leadership team can run, not just endorse. She translates CX from a contact-centre function into a board-level commercial lever, framed around retention, loyalty, and the cost of reactive service. The dual credential set (CCXP and CSP) is unusual: she is certified in the discipline she speaks on and in the craft of speaking itself, which means content holds up under scrutiny from CX practitioners. A 2026 book with Mission Driven Press and Simon and Schuster distribution gives her thesis a citable spine, with named tools (CX Mission Statement, CX Success Blueprint, Four Cs of CX Culture) leaders can take back into the business. Reach into operating teams runs deeper than most keynote speakers: more than 500,000 LinkedIn Learning participants, plus the Experience Action podcast, mean her language is already inside many client organisations before she arrives. Biography highlights Founder and CEO of Experience Investigators, a customer experience consultancy founded in 2009. Author of “Experience Is Everything: Making Every Moment Count in the Age of Customer Expectations” (Mission Driven Press, April 2026). Certified Customer Experience Professional (CCXP) and charter member of the Customer Experience Professionals Association. Certified Speaking Professional (CSP) and Professional Member of the National Speakers Association. Host of the Experience Action podcast, recognised by CX Network among its leading CX podcasts. LinkedIn Learning instructor whose courses have reached more than 500,000 learners; named clients include Verizon, Siemens, GitLab, PayPal, BASF, Comcast, Allstate, and SAP Litmos. Biography Most companies that say they are customer-centric are not. They are service-centric, organised to absorb complaints, route tickets and react to survey scores. The decisions that actually shape loyalty, retention and willingness to pay sit upstream, in product, operations and leadership, and that is the gap Jeannie Walters has spent two decades closing. She is the founder and CEO of Experience Investigators, the consultancy she launched in 2009 to help organisations design customer experience as a deliberate discipline rather than a reactive function. Her clients include Verizon, Siemens, GitLab, PayPal, BASF, Comcast, Allstate and SAP Litmos, and the work tends to focus on the same problem: leadership intent that does not survive contact with the operating model. Her 2026 book, “Experience Is Everything: Making Every Moment Count in the Age of Customer Expectations”, published by Mission Driven Press with Simon and Schuster distribution, sets out the thesis. CX is treated as a business discipline with named tools, including a CX Mission Statement, a CX Success Blueprint, and the Four Cs of CX Culture, that give leadership teams something to run rather than something to admire. Her CXI Navigator and CXI Compass frameworks structure the operating side of that work. Credentials reinforce the practice. She is a Certified Customer Experience Professional and a charter member of the Customer Experience Professionals Association, a Certified Speaking Professional, and a LinkedIn Learning instructor whose courses have reached more than 500,000 learners. The Experience Action podcast, named by CX Network among its top CX podcasts, extends her work into the day-to-day of leaders trying to put it into effect. Key speaking topics Customer experience strategy Customer loyalty and retention Proactive versus reactive customer experience Customer journey design Employee experience and CX alignment CX measurement and accountability AI in customer experience Ideal for Chief Customer Officers, Chief Experience Officers and CX leadership functions CMOs and Chief Revenue Officers responsible for retention and lifetime value Heads of operations and service in B2C and B2B businesses where churn is a board issue Senior leadership teams trying to convert customer-centric language into operating discipline Audience outcomes A working definition of customer experience as a commercial discipline, separate from customer service. A method for spotting where the journey is leaking value, drawn from the CXI Navigator and CXI Compass frameworks. A clearer link between CX investment and the metrics finance and the board care about: retention, lifetime value, churn cost. A practical view of how AI changes CX expectations, and where automation should and should not enter the journey. Language and tools (CX Mission Statement, CX Success Blueprint, Four Cs of CX Culture) leaders can take into the next operating review.

Why organisations work with Robert Smith He is a working AI researcher with more than 100 peer-reviewed papers, not a consultant translating other people’s science. When a board asks how a model actually behaves, he can answer at the level of the maths. His book Rage Inside the Machine sets out a specific thesis on why algorithmic bias is structural rather than incidental. It gives leadership teams a shared vocabulary for the risk before they have to defend a hiring, credit, or pricing decision. He has built and deployed AI inside organisations where failure is expensive: NASA, Boeing, Airbus, the Bank of England, the UK Competition and Markets Authority. The reference points are operational, not theoretical. He led AI and data science at Digital Catapult, the UK government’s deep tech innovation centre. He has seen what separates the firms that move beyond pilots from the ones that stall. As a Founding Trustee of We and AI and a Senior Fellow at UCL, his independence on responsible AI is institutional, not positional. That matters when the audience needs a voice that does not sell the technology. Biography highlights Author, Rage Inside the Machine: The Prejudice of Algorithms and How to Stop the Internet Making Bigots of Us All (Bloomsbury Business). Shortlisted, UK Business Book Awards, Specialist category. Former Director of AI and Data Science, Digital Catapult. Senior Honorary Fellow, Computer Science Faculty, University College London. Co-founder, UCL Centre for Decision-Making Uncertainty. Founding Trustee, We and AI. Author of over 100 peer-reviewed papers in artificial intelligence, with a focus on evolutionary computation, knowledge representation, and machine learning. Applied AI work for NASA, Boeing, Airbus, BT, the European Union, the Bank of England, the UK Competition and Markets Authority, and US national laboratories. Biography The history of artificial intelligence is older than most boardrooms assume, and so are the design choices that made today’s models prone to bias. That is the argument running through Robert Smith’s work as a complexity scientist, and it is the reason serious organisations book him when they need an AI conversation that holds up under scrutiny. Smith spent more than three decades inside applied AI before the current wave of public attention. He built systems for NASA, Boeing, Airbus, BT, the Bank of England, the UK Competition and Markets Authority, the European Union, and US national laboratories at Los Alamos and Oak Ridge. He went on to lead AI and data science at Digital Catapult, the UK’s deep tech innovation centre, where the question shifted from research to deployment at scale. His book Rage Inside the Machine, published by Bloomsbury Business and shortlisted for the UK Business Book Awards, traces algorithmic bias back through the intellectual history of computing. The case is technical, not rhetorical: apparently neutral data and models can encode prior injustice across hiring, credit, insurance, policing, and content moderation. He gives leadership audiences a way to interrogate their own systems without needing to read the code. Smith holds a PhD, is a Fellow of the Royal Society of Arts, a Senior Honorary Fellow at UCL Computer Science where he co-founded the Centre for Decision-Making Uncertainty, and a Founding Trustee of We and AI. He has more than 100 peer-reviewed papers to his name and has presented at Google, the UK Financial Conduct Authority, and corporate, academic, and policy venues internationally. Key speaking topics Artificial intelligence and generative AI AI ethics and responsible technology Algorithmic bias and governance Digital transformation Data analytics Future of technology Risk management Ideal for Boards and executive committees signing off on enterprise AI strategy CTOs, CIOs, Chief Data Officers, and heads of AI looking for a credible external voice on governance and bias Risk, compliance, and regulatory leaders in financial services, insurance, healthcare, and public sector Senior HR and people leaders deploying AI in hiring, performance, or workforce decisions Audience outcomes A clearer view of where bias actually originates inside their AI systems, with examples drawn from peer-reviewed research and operational deployments. A working language for board-level conversations about AI risk, beyond the vendor pitch and the headline. Specific questions executives can put to their data science teams and external suppliers to test whether claims about model behaviour are defensible. A grounded sense of where AI is genuinely creating value in regulated environments, and where it is creating exposure. A perspective on responsible AI that comes from a working scientist and trustee of an independent charity, not from a platform vendor.

Why organisations work with Ella Sy She works inside the signals, not on top of them. Her day job as Business Futures Strategy Director at GDR is reading retail, tech, and consumer change for commercial clients, not curating trend decks from the outside. She pairs a futures lens with delivery discipline. Alongside the strategy work she runs programme at Elevate, so her view of change includes what it takes to operationalise it, not only name it. Her brief is genuinely cross-sector. Named client work spans Google, Microsoft, Jaguar Land Rover, Costa Coffee, Preferred Hotels, and KSL Resorts, which gives her material from both B2B technology and consumer-facing brands. She brings a non-Anglosphere cultural read. French-born, Asian heritage, London based, working in English, French, and Mandarin. Useful for boards with EMEA and APAC exposure who want more than a US-centric view. She is comfortable with soft territory that leadership teams often duck: meaning, purpose, human growth inside commercial strategy. Named bookings in this register rather than retrofitted from a trends talk. Biography highlights Business Futures Strategy Director at GDR, a retail and brand strategy consultancy. Strategy Director and Head of Programme at Elevate, and Chair of its Youth Board Committee. Former Global Strategy Director at Zenith Worldwide, part of Publicis Groupe. 13+ years of strategy across retail, technology, wellness, banking, luxury, and FMCG. Client engagements include Google across LatAm markets, Microsoft, Jaguar Land Rover, Costa Coffee, Preferred Hotels, and KSL Resorts. MA in International Marketing and Communication. Works in English, French, and Mandarin. Biography Most organisations treat foresight as a slide at the start of strategy offsites. GDR, where Ella Sy is Business Futures Strategy Director, sells it as a product to retailers and brands that need to place commercial bets on where consumer behaviour is going next. That is the discipline she brings into the room. Before GDR, she was Global Strategy Director at Zenith Worldwide inside Publicis Groupe, running strategy for large advertising clients. The common thread across the two roles is translation. Taking messy, contradictory signals from culture, technology, and consumer behaviour and turning them into positions a leadership team can defend and a business can execute against. She also holds an operational role: Strategy Director and Head of Programme at Elevate, a UK youth mentoring organisation where she chairs the Youth Board Committee. That side of the work keeps her close to delivery rather than only advice, which is unusual for a speaker working in the futures space. Her client record crosses categories that rarely share speakers: Google across Latin American markets, Microsoft, Jaguar Land Rover, Costa Coffee, Preferred Hotels, KSL Resorts. French-born, of Asian heritage, based in the UK, she works in English, French, and Mandarin, and the cultural range shows up in how she frames audiences outside the Anglosphere default. Key speaking topics Strategic foresight and business futures Consumer and cultural signal reading Customer experience and brand strategy in an AI-shaped market Organisational culture under technological disruption Purpose-driven leadership and human growth Cross-cultural strategy across EMEA and APAC Ideal for CSOs, chief strategy officers, and transformation leads deciding where to place medium-term bets. CMOs and customer experience leaders in retail, hospitality, and consumer technology. Boards and executive teams setting a three-to-five year direction under technology and consumer volatility. International leadership groups that need a non-US-default reading of culture and consumer change. Audience outcomes A sharper read on which emerging signals in consumer behaviour and technology actually matter for the business in the room. Working language for talking about culture and customer experience together rather than as separate agendas. Examples from retail, luxury, hospitality, and technology clients that test the ideas against real commercial pressure. A more honest view of the gap between seeing change and executing on it inside a large organisation. Cross-cultural context for leaders whose markets extend beyond the US and UK.