Employee Engagement

Why organisations work with Joe Gerstandt He reframes inclusion as organisational design work, with named practices leaders can actually run, rather than a values campaign that depends on goodwill. His “From Anti to Ally” narrative gives sceptical audiences a credible personal entry point, useful in rooms where DEI language has lost its purchase. Co-author of Social Gravity, a published thesis on how relationship dynamics shape collective performance, which gives the work an intellectual spine beyond bureau talking points. Sits on Twitter’s Intersectional Culture and Diversity Advisory Council and the ISO US Technical Advisory Group on Diversity and Inclusion, meaning his frameworks have been tested inside platform governance and global standards. Marine Corps veteran turned culture practitioner, with a delivery register that lands credibly in industrial, defence, and engineering-led organisations where conventional DEI speakers often do not. Biography highlights Co-author, Social Gravity: Harnessing the Natural Laws of Relationships. Intersectional Culture and Diversity Advisory Council, Twitter. US Technical Advisory Group’s Diversity and Inclusion Working Group, International Organization for Standardization. Board director, Tri-Faith Initiative, Nebraska. Featured contributor, Workforce Diversity Network Expert Forum. Clients include Boeing, Toyota, Nestle, Target, Eli Lilly, Marathon Oil, Cornell University, University of Michigan, the CIA and the FAA. Biography Inclusion work has hit a credibility ceiling inside many large organisations. Twenty years of programmes, statements and training have not translated into the operating changes leaders were promised, and the political pressure on DEI has stripped away the cover that older approaches relied on. The result is a leadership population that knows the work matters but no longer trusts the standard playbook. Joe Gerstandt has spent the past two decades rebuilding the work on different ground. His starting point is that inclusion is a design problem, not a sentiment problem. Behaviour, norms, decision rights, conflict practices and conversational habits are the actual machinery. His sessions teach leaders to operate that machinery, with concrete practices around brave conversations, authenticity, and team design. Two strands give the work its weight. Social Gravity, which he co-authored, sets out the relational dynamics that determine whether collective performance compounds or decays. His “From Anti to Ally” narrative draws on his own move from rural Iowa and the Marine Corps into culture work, giving sceptical audiences a credible bridge into the material without asking them to start from agreement. The institutional record matters. He sits on Twitter’s Intersectional Culture and Diversity Advisory Council and on the ISO US Technical Advisory Group’s Diversity and Inclusion Working Group, advises Fortune 100 employers and federal agencies including the CIA and FAA, and has published in Diversity Best Practices, Diversity Executive and HR Executive. That positions him as a practitioner whose frameworks have been pressure-tested against platform governance, global standards and operating reality. Key speaking topics Inclusion as organisational design Inclusive leadership practice Authenticity and psychological safety at work Team performance and relational dynamics Behaviour change and culture change Allyship and personal transformation Bias, identity and decision-making Ideal for CHROs, Chief Diversity Officers and culture leads rebuilding inclusion programmes that have lost internal credibility. Executive teams running culture change inside engineering, defence, industrial and regulated environments where conventional DEI delivery falls flat. Boards and leadership cohorts treating inclusion as a leadership capability rather than a compliance line. Employee resource group leaders and allies seeking practical practice, not slogans. Audience outcomes A working definition of inclusion as a designed practice, separable from political language. Named behaviours and conversational practices leaders can use the next working day. A clearer read on where their organisation’s inclusion work has stalled and why. Language for engaging sceptics and ambivalent middle managers without forcing ideological agreement. A frame for treating relational dynamics as a performance variable, drawn from Social Gravity.

Why organisations work with Julian Placino Practitioner credibility: nearly two decades inside corporate recruiting, including seven years leading talent acquisition at Bottle Rocket, a Dallas mobile development firm with an outsized reputation for hiring quality. Operating-level content. His recruiting talks address the working mechanics buyers ask about: employer value proposition, candidate pipeline, referral systems, hiring manager discipline. Not HR theory. Doubles as a host. With 220+ episodes of The Pathways to Success podcast under his belt, he is comfortable interviewing leaders on stage and moderating panels, useful when an event needs both a keynote and a host. Personal-brand and resilience material that translates for sales, recruiting, and frontline audiences who need a motivational anchor rather than a leadership framework. Biography highlights Former Head of Recruiting, Bottle Rocket (seven-year tenure) Earlier recruiting leadership at ReachLocal (Gannett) Founder, Pathways Media and the Recruitment Masterclass training programme Host and creator, The Pathways to Success podcast (220+ episodes, Apple Podcasts and Spotify) BBA, University of North Texas Commercial actor and voice-over artist with named campaigns including Microsoft, Indeed, Ford, AT&T, and the NFL Biography Most companies treat recruiting as an administrative function until a critical hire stalls. Then it becomes a board-level problem. Placino built his career inside that gap. As Head of Recruiting at Bottle Rocket, he spent seven years scaling a hiring operation at a Dallas mobile development firm whose product work for Fortune 500 clients depended on the quality of its engineering bench. That operating background is what he brings to the stage. His core keynote, Mastering the Talent Puzzle, treats employer brand and recruiting strategy as a system that can be deliberately built, not a function of headcount or agency spend. The argument is grounded in what worked inside a high-pressure tech recruiting environment, including how to design an employment value proposition, how to mobilise existing employees as a pipeline, and how to make hiring managers accountable for the people they bring in. Beyond the recruiting material, Placino runs The Pathways to Success podcast, where he has interviewed more than 220 leaders across business, sport, and the creative industries. The format gives him a working interviewer’s craft, which he extends into event hosting and panel moderation. He also delivers talks on personal branding, resilience, and stewardship, drawn from his own path as a first-generation Filipino American who built a recruiting career, a media company, and a parallel commercial acting line that includes Microsoft, Indeed, Ford, AT&T, and NFL campaigns. He is based in Dallas and holds a BBA from the University of North Texas. He is represented by multiple bureaus across the US in addition to Speakers Associates internationally. Key speaking topics Recruitment strategy and employer brand Talent acquisition operating models Personal branding and reputation Resilience and adaptability Stewardship-based leadership Event hosting and interview-format moderation Ideal for CHROs and Heads of Talent Acquisition rebuilding in-house recruiting capability Talent and recruiting team offsites Sales and revenue kickoffs that need a personal-brand or motivation anchor Conferences requiring a keynote speaker who can also host or moderate Audience outcomes A working model for designing an employer value proposition that survives contact with the labour market A specific approach to turning current employees into a recruiting pipeline Language for separating personal brand from job title, useful for sales and client-facing roles A reframing model for adversity and change drawn from the speaker’s own career history

Why organisations work with Susan Hetrick A working operating model for toxic culture, not a moral framing of it. Her four-stage progression gives a board language to discuss what stage they are in, before deciding what to do. The RESPECT framework as a remediation sequence, used inside her book and consultancy at zuhra. It anchors the conversation in specific leadership behaviours rather than values posters. Practitioner credibility from senior HR roles at the World Bank Group, RBS, HSBC, Aegon and Deloitte, paired with a doctorate from City University Business School. She has run the function she is now critiquing. A published, peer-reviewed thesis (Routledge, 2023; 2024 Business Book Awards finalist) that gives the room a single, citable reference point rather than a deck of opinions. Biography highlights Author, Toxic Organizational Cultures and Leadership: How to Build and Sustain a Healthy Workplace (Routledge, 2023). 2024 Business Book Awards finalist. Co-author with Professor Graeme Martin, Corporate Reputations, Branding and People Management: A Strategic Approach to HR. Doctorate in Organisational Psychology, City University Business School. Senior HR leadership roles inside the World Bank Group, RBS Group, HSBC, Aegon, Arab Banking Corporation and Deloitte. Academic appointments at the Universities of Aberdeen, Glasgow and London, Birkbeck College and Helsinki School of Economics. Founder of zuhra consulting; Chair of the Board, Dundee Rep and Scottish Dance Theatre. Keynote, CIPD Annual Conference 2023, to an audience of 600+ HR professionals. Biography Most organisations describe culture as something they have, not something they do. That language is what allows toxic patterns to harden inside otherwise functional companies, often for years before the board treats them as a strategic risk. Susan Hetrick’s work is built around closing that gap. Her book Toxic Organizational Cultures and Leadership (Routledge, 2023) sets out a four-stage account of how cultures degrade and a remediation sequence she calls the RESPECT framework. The book reached the 2024 Business Book Awards shortlist and is now used by HR leaders looking for a structured way to brief their executive committees. She brings 35 years of senior HR practice to the argument, including roles inside the World Bank Group, RBS, HSBC, Aegon, Arab Banking Corporation and Deloitte. Her doctorate in Organisational Psychology is from City University Business School, with academic appointments at Aberdeen, Glasgow, London, Birkbeck and Helsinki School of Economics. Today she runs zuhra consulting, a specialist culture practice, and chairs the boards of Dundee Rep and Scottish Dance Theatre. The combination matters because it gives senior teams a counterpart who has sat in their seat, written the academic case, and is now operating the remedy with paying clients. Key speaking topics Toxic organisational cultures Healthy workplace culture design Leadership behaviour and culture risk Corporate reputation and HR strategy Culture transformation in regulated industries Board oversight of people risk Organisational psychology in practice Ideal for CHROs and senior HR leaders facing engagement, attrition or conduct concerns Boards and audit/risk committees treating culture as a governance risk Executive teams entering or recovering from restructure, acquisition or scandal Regulated sector leadership groups (financial services, professional services, public bodies) Audience outcomes A four-stage diagnostic that lets a leadership team locate where their culture currently sits The RESPECT sequence as a practical guide to leadership behaviours that repair, rather than mask, cultural damage A clearer board-level language for naming culture risk before it becomes legal or reputational exposure A reading of how HR, legal and executive functions need to operate together to prevent toxicity recurring

Why organisations work with Anthony Bennett His story is medically verifiable, not metaphorical. Twelve resuscitations, three weeks on ECMO at Great Ormond Street, a 10 per cent survival chance. Audiences leave knowing the platform is real. A four-year corporate role with Whitbread PLC put him alongside operational teams across the UK in support of the £7.5 million Great Ormond Street partnership. He understands how a workforce engages with a cause, not only how a stage receives a speech. Named on the Independent on Sunday’s 2015 Happy List, a credential anchored in a named publication rather than self-description. He is bookable as opening or closing keynote, healthcare audience or commercial team, school assembly or board offsite. Repeat clients include Network Rail, BT, CIPD, IQVIA, Janus Henderson and multiple NHS trusts. Biography highlights 2015 Independent on Sunday Happy List Played a central role in the Whitbread PLC and Great Ormond Street Hospital Children’s Charity partnership directed at the Premier Inn Clinical Building Repeat-booked across UK corporates and NHS trusts including Network Rail, BT, CIPD, IQVIA, Janus Henderson, Salisbury NHS Foundation Trust and University Hospitals Birmingham NHS Foundation Trust Three weeks on an ECMO machine at Great Ormond Street Hospital after contracting Strep Pneumonia, Influenza and Staphylococcus simultaneously in 2006 Resuscitated twelve times, given a 10 per cent survival chance, relearned to walk, talk and breathe Biography A school trip to Paris in 2006 ended with a UK teenager on an ECMO machine at Great Ormond Street Hospital, three viral infections in his system at once and a 10 per cent survival chance. He was resuscitated twelve times. He had a seizure while comatose. He came out of it and had to relearn how to walk, talk and breathe. That is the platform Anthony Bennett works from. The story is unusual not because survival stories are rare on the speaker circuit, but because this one is medically specific and independently documented at a named institution. The post-recovery chapter explains why corporate buyers, not only schools and healthcare audiences, book him. He spent four years working with Whitbread PLC on the partnership with Great Ormond Street Hospital Children’s Charity, which directed funds toward the Premier Inn Clinical Building. The Independent on Sunday named him on its Happy List in 2015. Repeat clients include Network Rail, BT, CIPD, IQVIA, Janus Henderson and multiple NHS trusts. What he delivers in a keynote is a perspective reset, not a framework. Audiences leave with a sharper read on how teams sustain morale under pressure, how individuals rebuild after acute setback, and what mental health support actually looks like at the human end of the equation. Key speaking topics Resilience and recovery after acute setback Mental health in the workplace Team morale and cohesion Motivational keynote for wellbeing and engagement events Patient voice in healthcare settings Corporate charity partnerships and employee fundraising engagement Ideal for HR, internal communications and wellbeing leads commissioning a keynote moment inside a broader engagement or mental health programme NHS trusts and healthcare organisations seeking a credible patient voice for staff conferences All-hands events, kick-off conferences and after-dinner slots where a perspective reset is the outcome being bought Schools and youth audiences working on resilience and mental health Audience outcomes A perspective reset on what counts as a setback and what does not Renewed willingness to engage with workplace mental health conversations A clearer view of how individuals and teams sustain themselves under sustained pressure A memorable opening or closing moment that anchors the rest of the event

Why organisations work with Jeff Havens A defined thesis on generational workplaces, set out in his Pearson FT Press book “Us vs. Them,” that there are not four or five generations at work and that most generational training reinforces the problem it claims to solve. A keynote portfolio that covers four distinct organisational tensions, change (“Conquering Tomorrow”), leadership (“Unleash Your Inner Tyrant”), innovation (“Uncrapify Your Future”) and generations (“Us vs. Them”), each anchored in a published book or a defined argument. Built and runs Levity University, a microlearning platform of more than 400 courses serving over half a million learners a year, so the keynote sits on top of an operating training business, not just a speaking practice. A working comedian’s structure applied to a serious management argument, which is why CNBC and Fox Business book him as a recurring guest and why named clients including Ford, General Electric, JP Morgan, McDonald’s and Berkshire Hathaway use him at conferences where attention fatigue is the main risk. Biography highlights Phi Beta Kappa graduate of Vanderbilt University. Author of “Us vs. Them” (Pearson FT Press), “Unleash Your Inner Tyrant!” and “Uncrapify Your Life!” Founder of The Jeff Havens Company and Levity University, with 400+ microlearning courses and 500,000+ annual learners. Recurring guest on Fox Business (including The Willis Report) and CNBC. Published in The Wall Street Journal, Entrepreneur, Fast Company and BusinessWeek. Delivered over 1,000 keynotes to organisations including General Electric, Ford, US Bank, McDonald’s, JP Morgan, Honeywell, Berkshire Hathaway and Caesars. Biography Generational training is one of the most-bought and least-effective categories of corporate learning. Most of it asks employees to memorise the supposed traits of Boomers, Gen X, Millennials and Gen Z, then sends them back to the same teams with the same friction. The conflict is real. The frame is wrong. That is the argument behind “Us vs. Them,” published by Pearson FT Press, in which Jeff Havens makes the case that there are not four or five distinct generations in the workplace, and that the visible conflict is better explained by age and life stage than by birth cohort. The book sits alongside “Unleash Your Inner Tyrant!” on leadership behaviour and “Uncrapify Your Life!” on innovation, three published positions on three of the most-requested categories in corporate keynotes. A Phi Beta Kappa graduate of Vanderbilt and a former high school English teacher, Havens works at the intersection of stand-up comedy and management argument. The result is a presentation craft that holds a senior audience for a full hour. CNBC and Fox Business book him as a recurring guest for the same reason. His client list, General Electric, Ford, US Bank, McDonald’s, JP Morgan, Honeywell, Berkshire Hathaway, Caesars, is a list of organisations that buy attention as a scarce resource at their conferences. Beyond the keynote, he runs Levity University, a microlearning platform with over 400 courses and more than 500,000 annual learners. That operating business gives the speaking work a depth that pure-platform speakers rarely match: he is a practitioner who tests his content against a paying audience every week. Key speaking topics Generational dynamics in the workplace Leadership behaviour and management failure modes Innovation as an everyday discipline Change management and resistance Customer experience Corporate culture and communication Ideal for HR and L&D leaders running generational, culture or engagement programmes at scale Senior leadership conferences where attention fatigue across a long agenda is the main risk to the message CEO and divisional offsites looking to anchor a change, innovation or culture theme with a memorable plenary Industry association conferences (SHRM, ATD, MPI and equivalents) where mixed-seniority audiences need a single keynote that lands across the room Audience outcomes A working argument for why standard four-generations training does not reduce workplace friction, and what to do instead A clear language for naming leadership behaviours that quietly damage teams, drawn from “Unleash Your Inner Tyrant” A practical view of innovation as a habit available to every employee, not a function reserved for an R&D group A more confident stance for managers asked to lead change against fatigue and resistance A shared reference point, and shared humour, that a leadership team can take back into the room the next morning

Why organisations work with Jason Lauritsen He turns the manager-employee relationship into a working model, not a slogan, through The Check-In Method, a named and published approach leaders can install the week after the keynote. His research seat at Quantum Workplace gave him visibility across thousands of employers and millions of engagement responses, which grounds every claim in pattern data rather than anecdote. His book Unlocking High Performance reframes performance management as a relationship discipline, endorsed by Daniel H. Pink, and is used by HR leaders as a practical redesign guide. He speaks fluently to both the CHRO and the frontline manager, which is rare. The same session lands with executives rethinking policy and with line leaders rethinking their next one-to-one. He brings the credibility of an operator who has run the system from both sides: corporate HR leadership where he helped double revenue per employee and halve turnover, and now CEO of Connected Performance Group, advising executive teams on the same problem at the source. Biography highlights CEO of Connected Performance Group, advising CEOs and executive teams on the performance systems that turn strategy into execution. Creator of the Connected Performance System, a framework for leadership clarity, alignment, and performance enablement, with original research presented at Workhuman Live Orlando 2026. Author of Unlocking High Performance (Kogan Page, 2018), a performance-management redesign endorsed by Daniel H. Pink. Co-author with Joe Gerstandt of Social Gravity: Harnessing the Natural Laws of Relationships. As a corporate executive, helped double revenue per employee while cutting employee turnover in half. Former Director of Best Places to Work at Quantum Workplace, leading research across thousands of participating organisations. Biography Engagement has been one of the most measured aspects of corporate life for two decades, and it has barely moved. The data is rich, the pulse surveys run quarterly, and most managers still cannot describe what actually changes a disengaged employee’s trajectory. That gap between measurement and behaviour is the terrain Jason Lauritsen works in. Earlier in his career, as a corporate executive, he helped double revenue per employee while cutting turnover in half. He then led the research team for the Best Places to Work programme at Quantum Workplace, which gave him a cross-sectional view of engagement data across thousands of employers. The conclusion he draws from both sides is direct: employees do not experience work as a contract or a process, they experience it as a relationship, and they leave when the relationship fails. That thesis runs through two books. Unlocking High Performance (Kogan Page, 2018) argues that performance management collapses when it is built as a compliance process and works when it is built around conversation. Social Gravity, co-authored with Joe Gerstandt, maps the laws that govern how workplace relationships actually form. The Check-In Method, the framework he is best known for, translates the relationship argument into the specific moments managers can do differently on a Monday morning. As CEO of Connected Performance Group, his current work goes one layer up. The Connected Performance System treats connection as the operating mechanism through which strategy turns into execution, and locates the leadership, cultural, and operational conditions that strengthen or erode it. Cited across Forbes, Fast Company, HR Executive, Talent Management, and SHRM, his sessions give CHROs and executive teams a named system to install, not just an argument to agree with. Key speaking topics Employee engagement Connection as a performance driver Performance management redesign The manager-employee relationship Employee experience Talent retention Workplace culture Ideal for CHROs and VPs of People rethinking engagement or performance strategy HR and people-team leaders preparing a manager-effectiveness programme Executive teams whose engagement scores have plateaued and whose attrition is climbing Line manager audiences at leadership summits, where the goal is behaviour change, not theory Audience outcomes A clear model for treating the manager-employee bond as a relationship, with the specific manager behaviours that sustain it. The Check-In Method as an installable practice, including the questions managers can use in their next one-to-one. A diagnosis for why performance management processes fail, and what to redesign rather than patch. A sharper read of engagement data, so leaders stop optimising scores and start changing the experience behind them. Language HR and line leaders can share, which closes the gap between policy intent and what employees actually feel.

Why organisations work with Mark DeVolder A practising change consultant with a named methodology, Empowered Change, used inside organisations from NASA to Coca-Cola, not a motivational speaker who borrows the language of change. Author of Perpetual Pivot, a book-length argument that continuous adaptation is now the default operating condition, with a defined construct leaders can apply to repeated reinvention. Holds a research doctorate on unity, diversity and synergy from Fuller, which gives the work an evidence base most change keynotes lack. Has worked with leadership teams in regulated, high-stakes environments such as Pfizer, Qatar Petroleum, Siemens and the US Air Force, where the cost of badly handled change is operational, not theoretical. Brings a Target Zero safety-culture frame for clients in industrial and engineering sectors where change failure shows up as incidents, not engagement scores. Biography highlights Doctorate, Fuller, with dissertation on unity, diversity and synergy. Founder of the Empowered Change methodology, used in client engagements across five continents. Author of Perpetual Pivot: How the Best Leaders Adapt to Exponential Change and Get Engaged! on employee engagement. Has spoken in over 25 countries to clients including NASA, Coca-Cola, McDonald’s, Siemens, PepsiCo, Pfizer, Royal Bank of Canada, Verizon, Medtronic, Bristol-Myers Squibb, Qatar Petroleum and the US Air Force. Signature talks on change, resilience, employee engagement and Target Zero safety culture. Biography Change has become the operating condition of large organisations, not the event between strategies. The leaders who hold their teams through repeated restructure, integration and digital reset are not the ones with the most polished communications plan. They are the ones who understand how people move through transition and can hold the line on engagement when the next wave arrives. This is the territory Mark DeVolder has worked in for two decades. His Empowered Change methodology and the wider argument set out in Perpetual Pivot: How the Best Leaders Adapt to Exponential Change treat continuous adaptation as the default state of senior leadership. The work is built on a doctorate from Fuller on unity, diversity and synergy, which gives the practice a research base rather than a personality base. Client engagements have included leadership teams at NASA, Coca-Cola, McDonald’s, Siemens, PepsiCo, Pfizer, Royal Bank of Canada, Verizon, Medtronic, Bristol-Myers Squibb and Qatar Petroleum, alongside the US Air Force. The work spans corporate integration, regulated industry, industrial safety and public-sector transformation, which means the methodology has been tested against very different definitions of what a failed change actually costs. For industrial and engineering clients, DeVolder also runs a Target Zero programme that frames change leadership as a safety-culture problem. In those settings the test of good change leadership is not employee survey scores; it is whether the operating environment becomes safer or more dangerous through the transition. That is a sharper test than most change keynotes are built to pass. Key speaking topics Change management and organisational transition Leadership through continuous restructure Resilience and decision-making under pressure Employee engagement during transformation Safety culture and high-performance operating environments Adapting to exponential change Ideal for Boards and executive teams entering or recovering from major restructure, M&A integration or digital reset. CHROs and transformation leads accountable for retaining trust and discretionary effort through repeated change. Operating leaders in regulated, industrial or safety-critical sectors where change failure shows up as incidents, not survey scores. Senior leadership development programmes building change-leadership capability across cohorts. Audience outcomes A clearer view of why repeated change erodes capability and what to protect first. A practical model, the Empowered Change journey-map, for diagnosing where a workforce sits in a transition. Specific behaviours senior leaders can adopt during continuous restructure to hold trust and engagement. Language to talk to a workforce about change without slipping into corporate abstraction. For industrial clients, a route to connect change leadership directly to safety performance.

Why organisations work with Marlo Clarke He gives employees a working language for purpose and fulfilment that is concrete enough to use on a Monday morning, built around named frameworks like the Cycle of Success through Intentional Action and the Spectrum of Joy. He treats setbacks as feedback to be evaluated, not motivation to be hyped past, which makes his content usable for teams under real pressure rather than after-dinner inspiration. His range is unusually wide for the format: the same content has landed with corporate audiences in the United States and United Kingdom and with rural community programmes in South Africa, which forces the ideas to be portable rather than context-dependent. Two TEDx talks at the University of Chester and the University of York give a public, watchable proof of how his material plays to a serious audience. Biography highlights Two-time TEDx speaker: TEDxUniversityofChester and TEDxUniversityofYork Former international rugby player for Barbados Has worked as a strategic and programme director across the United States, United Kingdom and South Africa Led U.S. federally funded youth and community development programmes in the American Midwest Conducted a year-long research project across 13 European countries on fulfilment and career meaning Currently runs volunteer development programmes in rural South Africa Biography Most workplace conversations about purpose end up too abstract to act on. Clarke’s work starts in the opposite place. He teaches people to answer one specific question at the end of a working day, then builds outward from that into how individuals define success, evaluate feedback, and decide what to do next. The material is shaped by an unusual working life. Born in Barbados, Clarke played international rugby for the country, then spent years running development programmes in the American Midwest funded by U.S. federal grants, working as a strategic director in the United States and United Kingdom, and leading volunteer programmes in rural South Africa. A year-long research project took him through 13 European countries interviewing people about what made their lives and careers feel worthwhile. Out of that came a small set of named frameworks: Define, Strive, Achieve, Share as the broad arc; the Cycle of Success through Intentional Action for the day-to-day; the Spectrum of Joy for what to do with achievement once it arrives. The frameworks are the spine of two TEDx talks, “What Now? What Next?” at the University of Chester and “How was your day today?” at the University of York. For an organisation, the value is practical. Clarke gives employees and leaders a way to talk about intention, setbacks and fulfilment that sits inside the working day rather than alongside it, and a vocabulary that holds up whether the audience is a corporate summit in the United States or a rural classroom in South Africa. Key speaking topics Self-defined success Intentional action Navigating uncertainty Feedback evaluation Personal fulfilment at work Cultural competency and cross-context storytelling Purpose and engagement Ideal for HR, learning and development leaders designing engagement and purpose programmes Internal conferences and leadership offsites focused on resilience and renewal Early- and mid-career talent populations being invested in by their employer Mission-driven organisations and NGOs working across cultural contexts Audience outcomes A short, repeatable daily checklist for evaluating progress against self-defined goals A working method for treating setbacks as feedback rather than failure Language for distinguishing between bliss, happiness and contentment, and why that matters at work A framework, Define / Strive / Achieve / Share, that maps onto how employees actually move through goals Renewed intent to act, grounded in two equations Clarke teaches: Passion plus Intention equals Purpose; Time plus Energy plus Money equals Purpose

Why organisations work with Fee Mak She holds a live room across formats that very few hosts move between credibly: BBC daytime radio, the MOBO Awards mainstage, in-game presenting for London Spirit at The Hundred, and literary festival chairing at Hay and Cheltenham. Her BBC 1Xtra Sunday Breakfast residency means she is in front of a national, multi-generational, culturally diverse audience every week. That muscle transfers directly to award shows and internal events trying to land with the same audience. She chairs interview content as a working craft, not as decoration. The Business Book Awards, Ditto X Meet the Music Industry, and book festival panels are formats that expose hosts who cannot follow a guest’s argument in real time. Her event roster includes inclusion-led briefs that organisations frequently get wrong: the Diana Award Anti-Racist Bullying showcase, Inclusive Books for Children Awards, BBC Bitesize Tour. She is a credible voice for clients who need a host who can carry that tone without performing it. Biography highlights Host, BBC Radio 1Xtra Sunday Breakfast Show, since July 2022. Selected through the BBC Radio 1 Presenter Search 2019; presenter credits include Christmas Drivetime, Early Breakfast, and daytime cover on Radio 1. Awards host credits: MOBO Awards, AIM Awards, Business Book Awards, Diana Award Anti-Racist Bullying showcase, Inclusive Books for Children Awards. Live event host credits: Red Bull BC One UK Cypher, Move It, Breakin’ Convention, U.Dance National Showcase, BBC Bitesize Tour, Ditto X Meet the Music Industry, Earl’s Court International Film Festival. In-game host for London Spirit at The Hundred (Lord’s). Chair at Hay Festival, Cheltenham Festival, Chiswick Book Festival, and Brighton Festival. BA (Hons) French and Business Administration, University of Kent. Former junior associate, The Royal Ballet School; West End child cast of Billy Elliot the Musical. Biography The hardest job at a live event is the one people only notice when it goes wrong. Holding a 90-minute awards ceremony together, moving between sponsors, winners and a writers’ room of jokes that may or may not land, takes a craft that broadcast hosts spend years building. Fee Mak has built it across an unusually wide range of stages. Her weekly residency is the Sunday Breakfast Show on BBC Radio 1Xtra, where she has hosted since July 2022. The route in was the BBC Radio 1 Presenter Search in 2019, followed by Christmas Drivetime, Early Breakfast and daytime cover on Radio 1 before moving across to 1Xtra. That is a competitive route into BBC daytime broadcasting and gives her a working relationship with a national, multi-generational, culturally diverse audience that organisations pay agencies a great deal of money to reach. The event work runs alongside the broadcast role and is the reason most corporate buyers commission her. Awards: MOBO, AIM, Business Book Awards, Inclusive Books for Children, the Diana Award Anti-Racist Bullying showcase. Live events: Red Bull BC One UK Cypher, Move It, Breakin’ Convention, U.Dance National Showcase, BBC Bitesize Tour, Ditto X Meet the Music Industry, Earl’s Court International Film Festival. Sport: in-game host for London Spirit at The Hundred. Literary festivals: chair at Hay, Cheltenham, Chiswick, and Brighton. The thread across those rooms is one specific capability: she can read an audience that does not share a single demographic and find a register that works for all of it. That is why she lands in inclusion-led briefs, youth audiences, music industry rooms, and corporate award stages with the same composure. Key speaking topics Awards and ceremony hosting Conference and summit MC work Panel chairing and interview moderation Literary festival and book event chairing Live sport and entertainment presenting Inclusion-led event hosting Broadcast voiceover Ideal for Brand and marketing leads commissioning a national awards ceremony, brand launch, or industry gala Internal communications and culture leads running town halls, recognition events, or all-hands moments that need a credible external voice Organisations running inclusion, education, or youth-audience programmes that need a host who can carry the tone authentically Conference programmers needing a moderator who can chair interviews and panels live without losing the thread Audience outcomes A live event that runs on time, with energy held from open to close Sponsor, winner and guest moments that land cleanly without dead air between them Interview segments where the guest is drawn out rather than walked over A host presence that connects with audiences across generations, cultures and seniority in the same room

Why organisations work with Nicholas Webb He has filed and won more than 40 US patents in healthcare, consumer, and industrial technologies. The advice on innovation comes from someone who has run the full cycle from invention to commercial product, not from a researcher reporting on it. The Innovation Mandate and What Customers Crave are used inside operating companies as design references for innovation programmes and customer experience strategy, not as airport reading. Global Gurus has named him a Top 30 customer service authority for multiple consecutive years, a credential held alongside a working consulting practice with boards of multibillion-dollar companies through LeaderLogic. His healthcare work is unusually concrete for a speaker in this space: a documentary, The Healthcare Cure, that won the Sedona International Film Festival’s Audience Choice Award, plus recent AI patent filings in patient monitoring. He builds keynotes around a specific commercial problem the buyer names, rather than a fixed deck. Useful when a board wants a session calibrated to an actual strategic decision, not a generic future-of overview. Biography highlights More than 40 US patents granted, spanning healthcare devices, consumer products, and industrial technologies, including one of the world’s smallest medical implants for ocular surface disease. Author of What Customers Crave, The Innovation Mandate, What Customers Hate, Happy Work, Lucid Leadership, and The Healthcare Mandate. CEO of LeaderLogic LLC, advising boards of multibillion-dollar companies on innovation and customer strategy. Named to Global Gurus’ Top 30 Customer Service authorities list for multiple consecutive years. Director of The Healthcare Cure, a documentary on US healthcare reform that won the Audience Choice Award at the Sedona International Film Festival in 2021. Former Chief Innovation Officer and adjunct professor at a leading US medical school, awarded an honorary Doctorate of Humane Letters for contributions to healthcare. Biography A patent is a useful filter. It is one of the few credentials in this field that requires a working invention, a defensible claim, and the discipline to take an idea through to a commercial product. Nicholas Webb has more than 40 of them, across healthcare devices, consumer goods, and industrial technologies, including one of the world’s smallest medical implants for ocular surface disease and an early wearable. That track record sits behind everything he says about innovation. He runs LeaderLogic LLC, a consulting practice that works with boards of multibillion-dollar companies on innovation strategy and customer experience. His books, including The Innovation Mandate, What Customers Crave, What Customers Hate, and Lucid Leadership, function as design references for those engagements rather than standalone trade titles. Global Gurus has placed him among the world’s top 30 customer service authorities for multiple consecutive years. The healthcare work runs in parallel and gives the rest of his thinking a useful test bed. He directed The Healthcare Cure, a documentary on the structural failures of US healthcare that won the Audience Choice Award at the Sedona International Film Festival in 2021, and continues to file AI patents in patient monitoring and mood-state analysis. Healthcare is where his views on innovation, customer experience, and AI are stress-tested in a high-stakes operating environment. For SA clients the practical value is this: a speaker who can sit with a board, take in a specific commercial question, and respond with a session built around the inventor’s logic of constraints, hypotheses, prototypes, and evidence. The output is not inspiration. It is a clearer view of where innovation pays and where customer experience is quietly costing the business growth. Key speaking topics Innovation as a managed commercial discipline Customer experience and the growth agenda AI in operating strategy Healthcare transformation and patient experience Leadership clarity under hyper-complexity Workforce engagement and talent retention Board-level innovation governance Ideal for Boards and executive committees reviewing innovation strategy or customer experience performance CEOs, CCOs, and CMOs accountable for growth in mature or commoditised categories Healthcare executives and provider networks navigating clinical, workforce, and AI transformation simultaneously Chief Innovation Officers and strategy leads building an internal innovation operating model Audience outcomes A clearer view of where current innovation activity is producing returns and where it is absorbing resource without compounding effect A practical model for customer experience design grounded in identifying what specific customer types love and hate, rather than aggregate satisfaction scores A board-level reading of AI as an operating discipline, with examples from healthcare and consumer technology A working definition of leadership clarity that holds up under complexity, drawn from Lucid Leadership Language and structure to take innovation conversations out of culture talk and into commercial governance

Why organisations work with Chip Conley He turned a single boutique hotel into a 50-property group as CEO of Joie de Vivre, then mentored Brian Chesky through Airbnb’s hospitality build-out. Few speakers can speak from inside both an independent operator and a category-defining platform. His Modern Elder thesis gives leadership teams a usable language for intergenerational collaboration at a moment when most companies are still treating age as a liability rather than a capability. He applied Maslow’s hierarchy of needs to corporate strategy in his book Peak and his 2010 TED talk, and the framework still reads as one of the more durable arguments for measuring culture, employee engagement, and customer experience as connected variables. The Modern Elder Academy he founded in 2018 is the only midlife wisdom school running at scale, with over 2,000 alumni and a second campus, which gives him real operating data on how mid-career professionals reset, retrain, and re-enter organisations. He is a New York Times bestselling author and three-time TED speaker, with books published across two decades that track the same throughline: human meaning as the underlying engine of commercial performance. Biography highlights Founder and former CEO of Joie de Vivre Hospitality, which he built from a single property in 1987 into a portfolio of around 50 boutique hotels. Former Head of Global Hospitality and Strategy at Airbnb, mentor to CEO Brian Chesky during the company’s expansion to hosts in 191 countries. Founder and Executive Chairman of Modern Elder Academy, with campuses in Baja California Sur and Santa Fe and more than 2,000 alumni. Three-time TED speaker, including “Measuring what makes life worthwhile” (2010) and his 2023 talk on the midlife chrysalis. New York Times bestselling author of Wisdom@Work: The Making of a Modern Elder and Learning to Love Midlife: 12 Reasons Why Life Gets Better with Age, alongside Peak, Emotional Equations, The Rebel Rules, and Marketing That Matters. Stanford BA and MBA. Named Most Innovative CEO in the Bay Area by San Francisco Business Times and recipient of the hospitality industry’s 2012 Pioneer Award. Biography The conventional career arc treats age as a depreciation curve. Chip Conley has spent two decades arguing the opposite, and building the institutions to prove it. He founded Joie de Vivre Hospitality in San Francisco in 1987, ran it for nearly 24 years, and grew it into one of California’s largest boutique hotel groups, around 50 properties at its peak. The book that came out of that period, Peak: How Great Companies Get Their Mojo from Maslow, applied Abraham Maslow’s hierarchy of needs to employee, customer, and investor relationships, and remains the most cited articulation of his commercial argument that human meaning is the engine, not the decoration, of business performance. In 2013, Airbnb’s three founders asked him to become Head of Global Hospitality and Strategy. He mentored Brian Chesky and helped translate a tech platform into a hospitality company operating with hosts in 191 countries. The label he picked up there, “modern elder”, became the seed of his next institution. The Modern Elder Academy, which he founded in 2018, has campuses in Baja California Sur and Santa Fe and has now run more than 2,000 mid-career professionals through structured programmes on transition, longevity, and the social contract between generations at work. His more recent books, Wisdom@Work and Learning to Love Midlife, push that thesis into the corporate agenda directly: age as a category of workforce diversity, midlife as a strategic asset, and the intergenerational team as a more accurate model of how organisations actually learn. The argument is grounded in operating experience, not commentary, which is why boards and executive teams increasingly book him to challenge the assumptions inside their own talent strategy. Key speaking topics The multigenerational workplace and the case for age as workforce diversity Modern Elder leadership and the redesign of mid-career Culture and employee engagement built on Maslow’s hierarchy of needs Disruptive innovation in hospitality and platform businesses Customer experience as a function of internal culture Emotional intelligence in leadership Midlife transition, longevity, and workforce retention Ideal for CHROs and chief people officers redesigning talent strategy across five generations at work CEOs and boards facing attrition of senior expertise and weak intergenerational knowledge transfer Hospitality, travel, and consumer-facing leadership teams rebuilding culture as a commercial asset Executive development and leadership academy programmes focused on mid-career renewal and senior transition Audience outcomes A clearer operating definition of intergenerational collaboration, with concrete language for treating age as a diversity and capability question A reframed view of mid-career and senior employees as a strategic asset rather than a cost line A working model, drawn from Peak and Maslow, for connecting employee meaning, customer experience, and financial performance Specific, named examples from Joie de Vivre, Airbnb, and Modern Elder Academy that translate into practical policy and culture changes A more honest conversation inside the leadership team about ageism, longevity, and what wisdom is actually worth in commercial terms

Why organisations work with Chloe Morgan She has lived the dual-career argument that organisations now ask of high performers: practising as a personal injury solicitor at Irwin Mitchell while playing in goal for Tottenham, Arsenal, and Crystal Palace. Her inclusion content carries weight that policy slides do not: she is a Football Black List honouree, DIVA Sports Star of the Year, and a Pride Power List entrant, recognised by the named bodies in those communities. She speaks to LGBTQ and BAME representation from inside elite sport, not as a commentator on it, which gives senior teams a credible voice for inclusion work that has lost traction since 2020. She runs She’s a Baller, the UK’s largest independent women’s football publisher and creative agency, and brings a working operator’s view of where brand and inclusion narratives still come apart. Biography highlights Former goalkeeper for Tottenham Hotspur Women, Arsenal Women, and Crystal Palace Women across an eight-year elite career. Qualified solicitor (University of Leeds law graduate); civil litigation lawyer at Irwin Mitchell during her playing career. Cyrille Regis Players Award winner, Football Black List 2020. DIVA Sports Star of the Year, 2021; Pride Power List, 2021. Co-host of “Upfront”, the women’s football podcast on the Football Ramble network. Head of She’s a Baller, the UK’s largest independent women’s football publisher and creative agency. Biography Most inclusion programmes were built for an audience that has now moved on. The reputational risk has shifted, the public mood is harder to read, and the people inside the organisation can tell the difference between a values statement and a working environment. The question senior teams now ask is narrower and more practical: what does inclusion look like once the press release has gone out. This is the territory Chloe Morgan speaks from. She played eight seasons at the top of the women’s game, in goal for Tottenham Hotspur, Arsenal, and Crystal Palace, including Tottenham’s promotion campaign into the Women’s Super League. She did it while qualifying as a solicitor and working as a civil litigation lawyer at Irwin Mitchell, a dual career that is unusual at any level of professional sport and almost unheard of at the elite end. Her inclusion work is recognised by the bodies that matter in the relevant communities. She received the Cyrille Regis Players Award on the Football Black List in 2020, was named DIVA Sports Star of the Year in 2021, and entered the Pride Power List the same year. She speaks as an openly gay Black athlete who has been inside the dressing rooms, boardrooms, and law firms in question, not as a commentator standing outside them. Since retiring in 2022 she has moved into media and operating roles. She co-hosts “Upfront” on the Football Ramble network and now leads She’s a Baller, the UK’s largest independent women’s football publisher and creative agency, where she works with brands on the gap between women’s football marketing and the actual culture of the women’s game. Key speaking topics Inclusion in elite performance environments LGBTQ representation in sport and professional services Race and representation in women’s football Dual-career discipline and high performance Resilience in male-dominated workplaces Women’s sport as a brand and commercial category Leadership lessons from the goalkeeping position Ideal for CHROs and DEI leads rebuilding inclusion programmes after the post-2020 retreat Brand and marketing teams investing in women’s sport sponsorships and partnerships Employee resource groups, particularly LGBTQ and Black professional networks Leadership audiences interested in dual-career performance and resilience Audience outcomes A clearer view of what inclusion looks like in environments with measurable performance pressure, not only in policy. Specific reference points from elite women’s football and a UK law firm, drawn from one career rather than secondhand. A more honest read on where brand activity in women’s sport lands well with players and fans, and where it misfires. Confidence that resilience and dual-career performance can be discussed with substance, not slogans.