Storytelling & Business Communication

Why organisations work with Nigel Taberner His “Level 2 listening” framework – drawn from 10 years of operational hostage negotiation, not from theory – gives leaders a named, structured method for building trust and influencing outcomes when positional power and concessions are unavailable. The “negotiating when you have nothing to give” argument maps directly to the situations most commercial and leadership teams actually face: a resistant enterprise client, a difficult board conversation, a supplier who holds all the terms. An operational record of more than 130 high-risk incidents – armed sieges, suicide interventions, and international kidnap situations – resolved without loss of life at any incident he attended gives his principles a level of practical validation that is genuinely rare. He contributed to the national training programmes that produced negotiators for forces in the UK, Finland, Australia, and the FBI, meaning the frameworks he teaches have been tested and refined across different cultures and high-stakes operational contexts. His interactive masterclasses give leadership and sales teams direct practice in the specific listening and influence techniques – not a theory of why they work, but structured repetition of actually applying them. Biography highlights 30-year career with Greater Manchester Police, rising from Police Constable in Moss Side to Detective Inspector 10 years as an operational hostage negotiator, attending more than 130 armed sieges, suicide interventions, and international kidnap situations States that no incident he attended ended in loss of life Detective Inspector for counter-terrorism policing operations at Manchester Airport and Liverpool John Lennon Airport Member of the national negotiator training team responsible for programmes delivered in the UK, Finland, Australia, and the FBI Founder and Managing Director of Level2Communications Featured speaker at AICPA and CIMA events on commercial negotiation and leadership communication Biography Nigel Taberner joined Greater Manchester Police as a constable in Moss Side in the early 1990s. Three decades later, he retired as a Detective Inspector, having led counter-terrorism operations at Manchester Airport and Liverpool John Lennon Airport. In between, he spent 10 years as an operational hostage negotiator. During those 10 years, he attended more than 130 high-risk incidents – armed sieges, suicide interventions, and international kidnap situations. He states that no one died in any incident he attended. From that experience, he drew a precise argument: what separates a resolved negotiation from a failed one is almost always the quality of listening, not the strength of the opening position. He calls this Level 2 listening – attending fully to what the other person is actually communicating, rather than preparing a response. The commercial application is direct. Most business negotiations happen without meaningful leverage. A sales team pursuing a reluctant client, a leader managing a team through unwanted change, a CFO trying to hold a supplier to terms – each faces the same dynamic a hostage negotiator faces when they hold no cards and can offer nothing in return. That is where the framework Taberner developed applies most sharply. He was a member of the national training team that developed new generations of negotiators for forces in the UK, Finland, Australia, and the FBI. Since founding Level2Communications, he has brought those same principles to corporate audiences, including events run by AICPA and CIMA. Key speaking topics Negotiation without leverage High-stakes communication Active listening and influence Trust-building under pressure Crisis communication Leadership under pressure Emotional intelligence in negotiation Ideal for Senior leaders and executive teams facing difficult internal or external stakeholder conversations Sales and commercial teams whose negotiations depend on relationship and trust rather than pricing power Risk, security, and crisis management professionals HR and people leaders managing conflict, sensitive conversations, or organisational change Audience outcomes A named, structured framework – Level 2 listening – for influencing outcomes when leverage is absent Practical techniques for building trust quickly in unfamiliar or high-pressure conversations A clearer understanding of how professional negotiators approach conversations most people find difficult, and why their methods work Greater confidence in handling conflict, resistant stakeholders, and high-stakes decisions A reframed view of listening as a strategic tool rather than a passive courtesy

Why organisations work with Ed Jordan He treats executive presence as a teachable craft, not a personality trait, drawing on 25 years in front of cameras and microphones to coach how leaders actually land in a room. He pairs that stagecraft with a Gordon Institute of Business Science coaching qualification and a decade inside Innovation, Wealth and High Net Worth Private Banking, so the language is recognisable to senior commercial audiences. He has been named Professional Speaker of the Year by the PSA UK and Ireland, an industry-judged award by working speakers, not a marketing claim. He works fluently across formats: keynote, executive coaching, on-camera training, moderation and event hosting, which makes him useful when a leadership event needs a single anchor, not a roster. His moderating roster includes Steve Wozniak, Biz Stone and Nicolas Sarkozy, evidence he can hold a room with figures more senior than the audience. Biography highlights Certified Business Coach, Gordon Institute of Business Science (GIBS). PSA Professional Speaker of the Year, UK and Ireland. 25 years as a South African TV presenter (Deal or No Deal, Popstars, Fast Forward, The Wedding Show) and Kaya FM Breakfast Show host. Multi-platinum recording artist; performed an original composition at Nelson Mandela’s memorial service. Decade inside Financial Services since 2014, in Innovation, Wealth and High Net Worth Private Banking. Hosting and moderating credits with Microsoft, Coca-Cola, Deutsche Bank and Investec, including platform conversations with Steve Wozniak, Biz Stone and Nicolas Sarkozy. Biography Presence is now part of the job description for senior leaders. Quarterly all-hands events, board updates, investor calls and internal video are not occasional performances. They are the medium through which leadership decisions are received, judged and remembered. Ed Jordan worked that medium for 25 years before he taught it. As a South African television presenter on Deal or No Deal, Popstars and Fast Forward, and as Kaya FM’s Breakfast Show host, he learned how to hold a room in real time, on camera, without a second take. He is also a multi-platinum recording artist who performed an original composition at Nelson Mandela’s memorial service. In 2014 he moved into Financial Services, spending a decade in Innovation, Wealth and High Net Worth Private Banking. That gave him fluency with the audience he now coaches. He qualified as a Business Coach through the Gordon Institute of Business Science and built a leadership practice that translates stagecraft into a discipline senior executives can practise. The work is most useful when leaders inherit a wider remit than the skills that earned them the role. Jordan was named Professional Speaker of the Year by the PSA in the UK and Ireland, and is regularly trusted to moderate platforms with figures including Steve Wozniak, Biz Stone and Nicolas Sarkozy, holding the room when the room is senior. Key speaking topics Executive presence and on-camera communication Self-leadership and personal effectiveness Leadership development for newly senior leaders Purpose and values alignment at work Virtual and hybrid communication craft Moderation and platform conversation Ideal for CEOs and executive teams preparing for high-stakes platform moments Senior leaders moving into broader, more visible roles Learning and leadership development heads designing executive programmes Internal communications and corporate affairs leaders rebuilding leader visibility Audience outcomes A working method for executive presence on stage, on camera and in the room Specific techniques for self-leadership under pressure that hold up in live settings A vocabulary for purpose and values that senior commercial audiences will engage with Concrete improvements in how leaders prepare for and recover from high-stakes communication moments

Why organisations work with Kwame Onwuachi He has built an inclusive kitchen at the top of fine dining, an industry structurally hostile to it, and can speak to the practical mechanics of who gets hired, who gets mentored, and who stays. His entrepreneurial track record is concrete: multiple restaurant openings, public failure with Shaw Bijou, and the rebuild that produced Tatiana, named #1 in New York by The New York Times two years running. The Family Reunion, his annual hospitality industry summit with Salamander and Sheila Johnson, gives him standing as a convenor of the diversity conversation in food, not just a participant in it. Two best-selling books with Penguin Random House, a James Beard Rising Star Chef award, and a Food & Wine executive producer role mean his narrative is documented and credible to a corporate audience. Biography highlights James Beard Foundation Rising Star Chef of the Year, 2019. Chef and owner of Tatiana at Lincoln Center, named #1 Restaurant in New York by The New York Times in 2023 and 2024, and “One to Watch” by World’s 50 Best Restaurants. Author of “Notes from a Young Black Chef” (2019) and “My America: Recipes from a Young Black Chef” (2022) with Penguin Random House. Founder of The Family Reunion, an annual hospitality diversity event in partnership with Salamander Hotels & Resorts. Contributing executive producer at Food & Wine; named one of Food & Wine’s Best New Chefs. Trained at The Culinary Institute of America, Per Se, and Eleven Madison Park; Top Chef finalist. Biography The fine-dining industry has spent decades discussing diversity without changing very much about who runs its kitchens. Onwuachi is one of the few chefs operating at the top of that industry who can describe, from the inside, why that gap exists and what it takes to close it. Tatiana, his Lincoln Center restaurant, has been named the number one restaurant in New York by The New York Times for two consecutive years. His route there was not linear. He sold candy on subway platforms in the Bronx to fund a catering business, cooked on a boat serving the Deepwater Horizon clean-up crews, trained at the Culinary Institute of America, and worked the line at Per Se and Eleven Madison Park. His first solo restaurant, Shaw Bijou in Washington DC, closed within months. The James Beard Foundation named him Rising Star Chef of the Year in 2019, the year his memoir “Notes from a Young Black Chef” was published. The substance of his corporate work sits in what he built next. The Family Reunion, his annual industry event with Salamander Hotels & Resorts, brings together chefs and hospitality leaders to address representation in food. His cookbook “My America” reframes the question of what American cuisine actually is by tracing the Caribbean, African, and southern Black culinary lineages that produced it. As a Food & Wine contributing executive producer, he sits inside the editorial conversation rather than outside it. For a corporate audience, the value is specific. He has hired, trained, and retained an unusually diverse senior team in an industry where attrition for those workers is severe. He talks about the operational decisions that produced that outcome, not the ideology behind it. Key speaking topics Inclusion and culture in fine dining and hospitality Entrepreneurship through failure and recovery The food of the African Diaspora as American cuisine Storytelling, identity, and brand Building creative teams in exclusionary industries Ideal for CHROs and DEI leads facing pressure to move beyond programmatic inclusion Hospitality, food, and consumer brand leadership teams Founder and entrepreneur audiences working through scale and reinvention Off-sites and conferences seeking a credible voice on culture without corporate framing Audience outcomes A concrete account of what inclusive hiring and retention look like inside a high-pressure operating environment A founder’s view of public failure and the discipline required to rebuild A more honest reading of what American food culture actually is and who built it Renewed appetite for cultural specificity as a commercial asset, not a compliance category

Why organisations work with Freddy Wexler A working hit-maker, not a commentator. Ten Billboard number ones with Justin Bieber, Ariana Grande, Post Malone, BLACKPINK and others give him a verifiable claim on how popular taste actually moves. The Billy Joel case study. Coaxing a thirty-year creative silence into a Grammy-stage single, including the full marketing rollout and an AI-directed music video, is a rare example of cultural reactivation that buyers can study end to end. Talent identification with a track record. Wexler scouted and pitched Stefani Germanotta as a future Madonna while she was still unsigned, and signed Rachel Platten before “Fight Song”. Useful for audiences thinking about how to spot signal early. A view on AI and creative work shaped by shipping product. The “Turn the Lights Back On” video was a Webby-winning AI-led production, which gives him a practitioner’s read on where machine generation helps and where it does not. Commercial track record across formats. Founder of The Brain Music with joint ventures involving Disney, Scooter Braun Projects, Warner Chappell and Prescription Songs, plus a first-look television deal with Disney. Biography highlights Grammy-nominated songwriter and producer with ten Billboard number one contributions Co-writer and producer of Billy Joel’s “Turn the Lights Back On” (Columbia Records, 2024), the artist’s first new pop single in roughly thirty years Album of the Year Grammy nomination for Justin Bieber’s Justice (2022); credited contributor on Laufey’s Bewitched, a 2024 Grammy-winning album Co-wrote “Stuck with U” by Justin Bieber and Ariana Grande, a Billboard Hot 100 number one that raised over five million dollars for first responders’ families Founder of The Brain Music, with joint ventures involving Disney, Scooter Braun Projects, Warner Chappell and Prescription Songs; first-look television deal with Disney Webby Award (2024) for direction of the AI-led “Turn the Lights Back On” music video; Golden Globe nomination for “Forbidden Road” from the Robbie Williams biopic Better Man Biography Billy Joel had not released a new pop single for thirty years when “Turn the Lights Back On” arrived in February 2024 on Columbia Records. The song was co-written and produced by Freddy Wexler, who spent more than a year developing the material with Joel from a CD of unfinished sketches. The track debuted at number one on classic hits and classic rock radio, picked up a Grammy-stage performance, and was packaged with an AI-directed music video that later won a Webby. As a worked example of how a dormant creative voice gets reactivated and brought back to market, it is unusually complete. That collaboration sits inside a longer hit-making record. Wexler has ten Billboard number one contributions and Grammy nominations across three consecutive years, including Album of the Year for Justin Bieber’s Justice and contributor credit on Laufey’s Bewitched. He co-wrote “Stuck with U” for Justin Bieber and Ariana Grande, a Hot 100 number one that raised more than five million dollars for first responders’ families during the early pandemic. His writing and production credits span Post Malone, BLACKPINK, Selena Gomez, Halsey, Diana Ross and Celine Dion. He is also a builder of companies. The Brain Music, founded in 2012, runs joint ventures with Disney, Scooter Braun Projects, Warner Chappell and Prescription Songs. The Freddy Wexler Company holds a first-look television deal with Disney and a slate spanning Nickelodeon’s Kid Cowboy, a Broadway production of The Last Five Years, and a Hulu special with Sebastian Maniscalco. The Variety Family Entertainment Impact Report has recognised the operation. For organisations, the relevant point is access to a practitioner who can describe how a cultural moment actually gets made, including the writing room, the artist relationship, the rollout, and the use of AI in production. Few speakers on creativity can point to a specific commercial artefact and walk a senior audience through the craft behind it. Wexler can. Key speaking topics Creativity as a working practice Storytelling across music, film and brand AI in creative production and music video direction Talent identification and early-signal spotting Cultural moments and the commercial rollout behind them Resilience and creative reinvention Philanthropy embedded in creative product Ideal for Marketing, brand and CMO leadership teams thinking about cultural relevance Creative and content function heads inside media, entertainment and consumer companies Innovation and product groups exploring AI-assisted creative production Senior offsites and leadership conferences looking for a practitioner perspective on craft Audience outcomes A working framework for how cultural moments are constructed, drawn from a specific recent case A practitioner’s read on AI in creative production, anchored in a Webby-winning video A more concrete sense of what early signal looks like in talent and ideas, before they are obvious Reference points from a hit-making catalogue that audiences can apply to their own creative briefs

Why organisations work with Nikhil Desai A signature programme on stress management, “Achieving Excellence Thru Stress Management”, that has been delivered to executives across more than 2,000 organisations and refined over three decades. A trainer’s instinct for behaviour change at scale, built through 250,000-plus participants across 42 countries, not a single keynote act. Direct operating credibility from building eight businesses in eight years across Indian textile and automobile manufacturing after his US MBA. A practical blend of corporate yoga practice and MBA discipline that lands well with mixed audiences in Asia, the Gulf, and beyond. Biography highlights Director of The Centre For Excellence, the corporate training firm he founded in 1991 in the year of India’s economic liberalisation. MBA from a US university where he graduated first in his class, followed by a period working in New York. Built and ran manufacturing operations across the Indian textile and automobile sectors before moving full time into training. Programmes delivered to more than 250,000 participants across 300-plus cities in 42 countries. Recipient of the Global Iconic Motivational Speaker Award (Leadership & Excellence Awards 2021) and a Lifetime Achievement Award from the World HRD Congress. Author of the forthcoming book “9 Habits Of Super Successful People”. Biography The Centre For Excellence opened its doors in 1991, the year India dismantled its old industrial controls and a generation of managers had to learn a new commercial language. Nikhil Desai had already lived both sides of that shift. He had taken an MBA in the United States, graduating first in his class, then worked in New York before returning to India to build manufacturing businesses across textiles and automobile components. That operating background matters because it shapes what he teaches. He grew one business into eight in eight years, which gave him a working view of how middle managers actually behave under cost pressure, missed deadlines, and family obligation pulling in opposite directions. His signature programmes, “In Pursuit Of Excellence” and “Achieving Excellence Thru Stress Management”, are designed around that lived friction rather than a textbook model of motivation. The reach is large by any standard for the corporate training market. More than 250,000 participants across 300 cities in 42 countries have been through his programmes over three decades. He works in English and Gujarati, runs sessions from Mumbai to Muscat, and is one of a small number of Indian trainers regularly booked into multinational programmes in the Gulf, South Africa, and South East Asia. What he is not is a strategy speaker. The work sits in personal effectiveness, stress resilience, communication, and team behaviour, which is its own discipline and one most senior leaders quietly know their organisations are weakest at. The Lifetime Achievement Award from the World HRD Congress reflects that. His forthcoming book, “9 Habits Of Super Successful People”, continues the same line. Key speaking topics Stress management and personal resilience Personal effectiveness and time management Motivation and excellence in the workplace Leadership and team performance Communication and presentation skills Customer care and sales behaviour Train the trainer programmes Ideal for HR and L&D leaders commissioning company-wide capability programmes Sales and customer-facing teams under sustained delivery pressure Middle managers stepping up into leadership roles for the first time Indian and Gulf-based organisations with mixed-language workforces Audience outcomes Practical techniques for managing stress without disengaging from the work Sharper personal time management habits that survive the week after the session A clearer view of what excellence looks like in their specific role Communication and presentation skills that hold up in front of internal and external audiences Greater confidence in handling difficult customers, colleagues, and team dynamics

Why organisations work with Dominic Colenso The IMPACT framework (six elements of confident communication) and the Six Ds (Discover, Distil, Design, Drill, Deliver, Debrief) give organisations a named, repeatable method for high-stakes communication. The same toolkit scales from graduate intake to executive committee. Dominic trained as a director at the Royal Academy of Dramatic Art and starred opposite Sir Ben Kingsley in the Hollywood remake of Thunderbirds. The acting techniques he teaches in the room are the ones he was paid to use professionally on screen and on the stages of The National Theatre and The Royal Court. He is unusually effective with the audience most communication coaching fails: detail-focused subject matter experts in technology, finance and professional services who command technical credibility and need to convert it into commercial influence. He has been the lead public speaking coach for the NextGen Planners Speaker & Influencer programme for five years, training over five hundred financial services professionals across multiple cohorts. The senior-coaching track record is documented at scale, not anecdotal. The method has its own distribution. His YouTube channel on communication and pitching has accumulated over 2.5 million views, and audiences frequently arrive at keynotes already familiar with the frameworks. Biography highlights Played Virgil Tracy in the 2004 Hollywood remake of Thunderbirds, opposite Bill Paxton and Sir Ben Kingsley. Trained as a director at the Royal Academy of Dramatic Art; subsequently taught acting at RADA, Drama Centre London and Guildford School of Acting. Author of IMPACT (Rethink Press) and Cut-Through: The Pitch and Presentation Playbook (Practical Inspiration Publishing, 2025). Founder and Head Performance Coach of In Flow Training; lead public speaking coach for the NextGen Planners Speaker & Influencer programme. Performed at The National Theatre and The Royal Court; on screen in BBC period dramas and feature film. Delivered the TEDx talk “The Power of Telling Your Story” at TEDxVitoriaGasteiz; host of the Why Life’s A Pitch podcast; contributor to Big Think and Entrepreneur UK. Biography When the 2004 Hollywood remake of Thunderbirds went to camera, Bill Paxton played Jeff Tracy and Sir Ben Kingsley played The Hood. Virgil Tracy, the brother who pilots Thunderbird 2, was a 22-year-old Dominic Colenso. The discipline he absorbed on that set, and on the stages of The National Theatre and The Royal Court, is the foundation of his current work. Most communication training works in adjectives. Be confident. Be clear. The actor’s craft works in mechanics: what the voice does under pressure, how the eyes hold a room, how a story is structured so it lands in the time available. Two books distil that craft into frameworks organisations can apply without a drama degree. IMPACT (Rethink Press) sets out six elements of confident communication. Cut-Through (Practical Inspiration Publishing, 2025) walks through the Six Ds of pitch and presentation: Discover, Distil, Design, Drill, Deliver, Debrief. The audience best served by this method is the one most communication coaching struggles with. Technical experts in finance, technology and professional services are paid for the depth of their knowledge, then asked to compress it for a board, a client, or a 200-person sales kick-off. Dominic has been the lead public speaking coach for the NextGen Planners Speaker & Influencer programme for five years, training over five hundred financial services professionals across cohorts. Other named clients include John Lewis, Capita, Kerry Group, Paysafe and the National Sales Conference. Beyond the keynote and coaching work, the method has its own distribution. His YouTube channel has accumulated over 2.5 million views on communication and pitching content. The Why Life’s A Pitch podcast interviews business and creative figures, including Daniel Priestley, about how they used storytelling to get where they are. The 2017 TEDx talk “The Power of Telling Your Story” remains in active circulation, including on US college course reading lists. Key speaking topics High-stakes communication Pitch and presentation craft Sales storytelling Executive presence and gravitas On-camera communication Leadership communication under pressure Translating technical depth into commercial influence Ideal for Sales leadership and revenue teams preparing for high-stakes pitches, kick-offs and renewal conversations. Senior leaders preparing keynotes, town halls or investor presentations where the room matters. Heads of L&D and CHROs investing in communication and presence as part of leadership development. Subject matter experts in finance, technology and professional services who need to convert depth into influence. Audience outcomes A named six-step method for designing and rehearsing any high-stakes pitch or presentation. Specific physical and vocal techniques for holding attention and composure when the stakes are highest. A structured approach to distilling complex or technical material into messages an audience can act on. A shared vocabulary for giving and receiving feedback on communication, so the gains continue after the session.

Why organisations work with Tom Fishburne His Marketoonist series has run weekly since 2002 and reaches 500,000 business readers – giving him a live, continuously updated signal on where marketing and organisational thinking is currently stuck, rather than a fixed body of research. His argument is structural, not motivational: that customer engagement fails and innovation stalls for cultural reasons, and that humour is a functional tool for surfacing those reasons – not a tone choice, not entertainment. This gives leadership teams a lever that most change programmes do not include. His Marketoonist studio has built campaigns for over 200 organisations including Google, Adobe, DBS Bank, and PwC – meaning every argument he makes on stage is backed by commercial execution, not only observation. He provides a shared visual vocabulary that allows cross-functional teams to discuss what is actually blocking performance – poor customer experience, idea killers, AI adoption gaps – without triggering defensiveness. As Stanford GSB’s Cartoonist-in-Residence for the course on humour in business, and a regular guest lecturer at Harvard Business School, his framework has academic validation alongside its commercial track record. Biography highlights Founder and CEO of Marketoonist, a cartoon-led content marketing and culture change studio; 200+ campaigns for Google, Adobe, LinkedIn, DBS Bank, PwC, and Unilever Creator of the Marketoonist weekly cartoon series, published since 2002; 500,000 weekly readers; featured by the Wall Street Journal, Fast Company, and The New York Times; weekly contributor to MarketingWeek since 2007 Harvard Business School alumnus; Cartoonist-in-Residence and Lecturer, Stanford Graduate School of Business course on humour in business; regular guest lecturer at Harvard Business School Author of Your Ad Ignored Here; illustrator of three Deloitte business books – Provoke (WSJ Bestseller), Detonate (National Bestseller), and Work Disrupted Former Interim CMO at HotelTonight (acquired by Airbnb); Marketing VP at Method Products (European brand launch named Brand Launch of the Year, The Grocer); brand management at Nestlé and General Mills Speaker at TED Salon: Unconventional, TED World Theater, New York; 200+ keynotes delivered in more than 30 countries Biography Tom Fishburne started drawing cartoons on the backs of Harvard Business School cases in 2000 and has published the Marketoonist series weekly since 2002. That series now reaches 500,000 readers a week and has been featured by the Wall Street Journal, Fast Company, and The New York Times. The reason it travels is not novelty – it is recognition. The cartoons name what people in organisations already know but rarely say aloud. His argument, developed across a marketing career at Nestlé, General Mills, Method Products, and HotelTonight, is that most marketing underperformance and most innovation failure is cultural in origin. Customer journeys break not because teams lack data, but because organisational dynamics prevent anyone from acting on it. Ideas lose momentum between brainstorm and launch not because of resource constraints, but because of unspoken idea killers that no one has named. Humour, Fishburne argues, is a functional diagnostic tool for exactly these problems – not a way to make difficult conversations comfortable, but a way to make them possible. In 2010, he expanded Marketoonist into a creative studio. The studio has since built cartoon-led content and culture change campaigns for more than 200 organisations, including Google, Adobe, DBS Bank, and PwC. He is Cartoonist-in-Residence at Stanford GSB for the course on humour in business and returns regularly to guest lecture at Harvard Business School. He illustrated three bestselling Deloitte business books – Provoke, Detonate, and Work Disrupted – and authored Your Ad Ignored Here. A senior buyer leaving his session does not leave with a framework to file. They leave with a vocabulary for conversations their team has been avoiding – and a demonstrated method for making those conversations productive. Key speaking topics Marketing effectiveness and customer engagement Innovation culture and idea management Humour as a strategic tool for culture change AI adoption and organisational readiness Visual communication and storytelling in business Challenger brand thinking Creative culture and overcoming idea killers Ideal for Chief Marketing Officers and senior marketing leadership teams Chief People Officers and culture change leads Innovation and digital transformation leads Leadership conferences where marketing, creative culture, or organisational change is on the agenda Audience outcomes A clear diagnostic framework for identifying where marketing efforts break down and why Practical understanding of the cultural conditions that allow creative ideas to survive from brainstorm to launch A shared vocabulary for discussing organisational blockers – customer experience failures, AI adoption gaps, innovation stalls – without defensiveness Insight into humour as a repeatable strategic tool for culture change, distinct from motivation or entertainment A more honest assessment of whether technology and AI initiatives are failing for technical reasons or organisational ones

Why organisations work with David Woods Bartley Trained in QPR (Question, Persuade, Refer) and certified in Mental Health First Aid for adults and youth and in safeTALK. He teaches the three QPR steps directly in his talks, so a manager leaves knowing how to ask the question and make the referral. Lived experience of severe depression, a suicide attempt at the Foresthill Bridge, and recovery through electroconvulsive therapy. The story carries the stigma-breaking weight that clinical presenters rarely match. Named 2021 Mental Health Champion by the Steinberg Institute, a credential anchored to a recognised advocacy body rather than bureau superlatives. Two TEDx talks in active distribution, including “How connection saved my life” on TED.com, which gives programme leads a vetted preview of voice and content before booking. Works across corporate, public sector, healthcare, education, and law enforcement audiences. Material has been delivered to sheriff’s departments, universities, and veterans’ health services, not only corporate wellness events. Biography highlights 2021 Mental Health Champion, Steinberg Institute. Two TEDx speaker: “How connection saved my life” (TEDxLosGatos) and “How to save a life by sitting down” (TEDxFolsom). Trained in QPR (Question, Persuade, Refer); certified in Mental Health First Aid for adults and youth and in safeTALK. Member of the National Alliance on Mental Illness, International Association for Youth Mental Health, National Storytelling Network’s Healing Story Alliance, and Active Minds. Founder and former director of a nationally recognised animal sanctuary that housed up to 100 special-needs animals. Designer of “A Lesson in Mental Health,” a whole-school programme that trains students, teachers, and parents in a single day. Biography Most organisations have a mental health policy. Very few have trained the average manager to spot a colleague in distress and say something that helps. That gap is the work David Woods Bartley has been doing for over a decade, in more than 800 sessions across the United States, Canada, Central America, and India. His authority rests on two things that rarely appear together. The first is lived experience: a fight with treatment-resistant depression that took him to the edge of the Foresthill Bridge, and a recovery that included electroconvulsive therapy and the human connection that, in his telling, kept him alive long enough to get there. The second is formal training. He is trained in QPR (Question, Persuade, Refer) and certified in Mental Health First Aid for adults and youth and in safeTALK. He teaches the QPR steps in his sessions, so audiences leave with a protocol they can put to use. The Steinberg Institute named him a 2021 Mental Health Champion. His two TEDx talks, “How connection saved my life” at TEDxLosGatos and “How to save a life by sitting down” at TEDxFolsom, are in active distribution on TED and YouTube. He is a member of the National Alliance on Mental Illness, the International Association for Youth Mental Health, the National Storytelling Network’s Healing Story Alliance, and Active Minds. What he gives a room is a practical shift. Bartley uses a framework he calls Whole Person Care, animal stories drawn from two decades running a sanctuary, and the blunt honesty of someone who has stood on the bridge. Managers walk out knowing how to sit down next to a colleague who is not alright, ask a direct question, and get them to the next step. Key speaking topics Suicide prevention and the QPR approach Workplace mental health literacy Psychological safety and supportive conversations Human connection and isolation Whole Person Care Lived experience of depression and recovery Mental health education for schools and communities Ideal for CHROs, heads of wellbeing, and people function leaders building mental health capability across a workforce Line managers, team leaders, and EAP programme owners responsible for early intervention Public sector, healthcare, and education leaders tasked with staff and community mental health Law enforcement, first responder, and veterans’ services leadership addressing occupational risk Audience outcomes A named protocol for asking direct questions when a colleague shows signs of distress, drawn from the QPR method. Language for starting mental health conversations without fearing the wrong word. A clearer sense of what recovery actually looks like, from someone who has been through severe depression and ECT. Reduced stigma around suicide as a topic that can be raised at work, supported by specific recognition cues and response steps. A self-care and wellness planning frame managers can apply to themselves before applying it to a team.

Why organisations work with Dakota Meyer A rare first-person authority on decision-making under life-or-death pressure, drawn from a six-hour firefight that saved 36 lives and earned the nations highest military honour. A working framework for accountability and personal responsibility, built over more than a decade of speaking to corporate, military, and first-responder audiences and codified in two bestselling books. Named, sustained commitment to veteran workforce integration through the U.S. Chamber of Commerce Foundations Hiring Our Heroes program and Toyota, with measurable output including the Personal Branding Resume Engine. Active operational credibility: re-enlisted into the Marine Corps Reserve in 2025 and completed the Basic Reconnaissance Course in 2026, one of the few public speakers still performing at that standard. A voice that holds mixed rooms: senior corporate leadership, frontline operators, veterans, and first responders hear the same message and leave with the same frame. Biography highlights Medal of Honor recipient, awarded by President Barack Obama at the White House on September 15, 2011. First living U.S. Marine to receive the Medal of Honor since 1973. New York Times bestselling co-author of Into the Fire with Bing West (Random House, 2012) and The Way Forward with Robert ONeill (Dey Street Books, 2022). Host of the weekly podcast Youre Human w/ Dakota Meyer, a call-in show on accountability, mental health, and resilience. Brand ambassador since 2012 for the U.S. Chamber of Commerce Foundations Hiring Our Heroes program, partnered with Toyota on veteran employment. Re-enlisted into the U.S. Marine Corps Reserve in April 2025 and completed the Basic Reconnaissance Course in April 2026. Biography On September 8, 2009, a patrol moving into the village of Ganjgal in Kunar Province was ambushed by more than fifty fighters. Corporal Dakota Meyer drove into the kill zone five times over six hours to pull out the wounded and the dead. That action, and the decisions inside it, saved 36 American and Afghan lives and earned him the Medal of Honor. What makes the work useful to organisations is not the story. It is what Meyer has done with it since. He has spent more than a decade turning the lessons of that fight into a clear argument about accountability: that leadership is the habit of owning the next decision when the plan has failed, and that culture is built in the seconds before anyone is watching. The argument is evidenced across two New York Times bestsellers, Into the Fire with Bing West and The Way Forward with fellow Navy veteran Robert ONeill, and through his weekly podcast Youre Human w/ Dakota Meyer. Since 2012 he has served as a brand ambassador for the U.S. Chamber of Commerce Foundations Hiring Our Heroes program, partnering with Toyota on the Personal Branding Resume Engine and a sustained national effort on veteran workforce integration. He re-enlisted into the Marine Corps Reserve in April 2025, fifteen years after discharge, and in April 2026 became the only active Medal of Honor recipient to complete the Basic Reconnaissance Course. Few speakers on leadership under pressure are still doing the work themselves at that standard. Key speaking topics Leadership under pressure Accountability and personal responsibility Resilience and recovery from setback Decision-making in high-consequence environments Military-to-civilian transition and veteran workforce integration Purpose-driven culture Team trust and performance under stress Ideal for Senior leadership teams and executive offsites confronting a period of pressure or change CHROs and workforce leaders building veteran hiring, reintegration, or inclusion programmes All-staff conferences where culture, accountability, and resilience are the organising theme First-responder, defence, and safety-critical organisations building decision discipline under load Audience outcomes A usable definition of accountability, separated from blame, that a leader can apply to the next meeting. A sharper read on how teams actually perform when the plan fails, and what the leader is responsible for in that moment. A direct account of the cost of avoidance, from someone who has paid it, that reframes how audiences talk about hard decisions. Practical language for connecting personal responsibility to organisational culture without sliding into slogan.

Why organisations work with Kevin Ahmaad Jenkins He grounds inclusion work in peer-reviewed research on bias and clinical outcomes, not in opinion or training-industry frameworks, which gives senior teams a defensible footing when DEI is contested. The RETINA Framework, his own intervention model, gives healthcare and high-regulation organisations a structured way to address how bias affects decisions, processes and outcomes. His Penn lectureship in Medical Ethics and Health Policy means he can hold a room of clinicians, executives and policy leaders with equal credibility. He has worked across more than 35 hospital associations and health systems, so the material is tested against operational reality, not just conference audiences. His delivery is calibrated for high-stakes rooms where the topic is uncomfortable, which is where most inclusion conversations now sit. Biography highlights Lecturer, Department of Medical Ethics and Health Policy, Perelman School of Medicine, University of Pennsylvania. Developed the Racism-Focused Trauma Informed Care (RETINA) Framework, used in patient-provider settings. Fellow, Veterans Health Administration Office of Minority Health. Member, National Academies of Science, Engineering, and Medicine Roundtable on Health Equity. National Minority Quality Forum 40 Under 40 Leader in Health, 2017. Robert Wood Johnson Foundation New Connections Award recipient. Biography Most inclusion content in circulation is built on values and training language, not on evidence about how bias actually shapes outcomes. That is the gap Jenkins’s work occupies. As a lecturer in Medical Ethics and Health Policy at the University of Pennsylvania’s Perelman School of Medicine, he studies how racism functions inside clinical processes, from algorithmic decisions to the quality of patient-provider interactions, and translates the findings into something organisations can act on. The RETINA Framework, which he developed, is a patient-provider intervention that treats racism as a measurable variable in care delivery rather than a cultural sentiment. It has informed equity work across more than 35 hospital associations and health systems. His standing as a Fellow within the Veterans Health Administration’s Office of Minority Health and as a member of the National Academies’ Roundtable on Health Equity puts him inside the institutions that set the national agenda on this question. For non-healthcare audiences, the value is the operating model. Jenkins treats inclusion the way a clinician treats a diagnostic problem: define the mechanism, measure the effect, intervene with something specific. That posture is recognisable to executives in banking, insurance and consumer-facing organisations that need an inclusion conversation grounded in evidence rather than in slogans. The National Minority Quality Forum named him a 40 Under 40 Leader in Health in 2017; the Robert Wood Johnson Foundation backed his early research through its New Connections Award. What organisations get when they put him in front of a senior audience is a researcher who can hold the room on a topic most speakers reduce to platitudes. He is fluent in the politics of the current moment, but his authority is not political. It is built on what the data actually shows about how organisations include or exclude their people and customers. Key speaking topics Inclusion as an operating discipline Bias in decision-making and clinical processes Health equity and the business of healthcare Inclusive management practice Culture change in high-regulation organisations Difficult conversations in the workplace Algorithmic bias and equity in service design Ideal for CHROs and Chief Diversity Officers rebuilding inclusion strategy after political backlash. Healthcare boards, hospital association leadership, and clinical executives addressing equity in care delivery. Banking, insurance and consumer-services leadership teams needing an evidence-based inclusion conversation. Senior-team offsites and leadership development programmes where the brief is to raise the standard of internal dialogue on race and bias. Audience outcomes A working definition of inclusion that can be operationalised inside an existing management system. A view of where bias sits inside specific organisational processes, not as an abstract cultural risk. Language and structure for conducting hard conversations on race without producing defensive responses. A clearer line between equity work that is defensible to a board and work that is performative. For healthcare audiences, exposure to the RETINA Framework and its application to patient-provider interactions.

Why organisations work with Irita Marriott A working case study of starting from outside every advantage that business literature assumes, foreign-born, self-funded, self-taught, and still arriving at ownership of a regulated specialist business. Live commercial credibility: she runs an auction house in Melbourne, Derbyshire that trades weekly, not a personal brand built on past achievement. A direct view of how a specialist trade actually works, valuations, vendor relationships, buyer psychology, that translates well into wider commercial conversations about expertise and trust. One of a small number of women who own and run an auction house in the UK, which gives her observations on under-represented leadership a concrete operational base, not a panel-circuit one. An unusual combination for an after-dinner or inspirational slot: a recognisable BBC television face who is also the principal of an active SME. Biography highlights Expert on BBC One’s Antiques Road Trip, Celebrity Antiques Road Trip and Bargain Hunt. Expert on Channel 4’s The Greatest Auction. Presenter of The Derbyshire Auction House on Really TV. Founder and principal of Irita Marriott Auctioneers and Valuers Ltd, Melbourne, Derbyshire (opened 2023). Seven years as salesroom assistant, cataloguer and valuer at a Derbyshire auction house before launching her own business. Self-taught in the antiques trade after arriving in the UK aged 20 from Latvia, via the United States. Biography Most successful entrepreneurs in British specialist trades inherit a network, a name, or both. Irita Marriott inherited neither. She arrived in the UK at twenty, having grown up on a self-sufficient farm in Latvia and worked as an au pair in the United States, and started in a Derbyshire garden centre as temporary Christmas staff. The route from there to ownership of a regulated auction house in the same county did not follow any of the standard patterns. The substantive credential is the seven years she spent inside a Derbyshire auction house as a salesroom assistant, then cataloguer, then valuer, while dealing antiques independently at fairs and car boot sales on her own time. That is the period in which the trade was actually learned. The television work began in 2021, when she sent a direct approach to the producers of Antiques Road Trip rather than waiting to be discovered, and she has since become a regular expert on Bargain Hunt, Celebrity Antiques Road Trip and Channel 4’s The Greatest Auction, alongside presenting her own Really TV series, The Derbyshire Auction House. In June 2023 she opened Irita Marriott Auctioneers and Valuers Ltd in Melbourne, Derbyshire, making her one of a small handful of women in the UK to own and run an auction house. The business runs regular sales, free public valuations and a working catalogue, which is a meaningful operational footprint rather than a personal brand exercise. For organisations, the value of her perspective is the texture of how a specialist business is actually built and run by someone who started without the conventional advantages. She is most useful to audiences who want to hear how confidence, credibility and clientele are constructed in practice, in a trade where reputation is the asset, by a principal who is still doing the work. Key speaking topics Building a specialist business from outside the industry Female ownership in male-dominated trades Reinvention across countries and careers Self-taught expertise and credibility The antiques and auction trade Combining a working business with a media profile Ideal for Founders, owner-managers and SME leadership audiences Women’s leadership networks and ERGs in commercial organisations Conferences on entrepreneurship, reinvention and career change After-dinner and awards audiences who want a substantive business story rather than a celebrity name Audience outcomes A grounded sense of what it actually takes to build a specialist business when starting without contacts, capital or industry training. A practical view of how reputation is constructed in a trust-driven trade. A direct example of how a public profile and an operating business can reinforce each other rather than compete. A perspective on under-represented leadership rooted in ownership rather than commentary.

Why organisations work with Louie Gravance He authored core content for “Disney’s Approach to Quality Service” at the Disney Institute, the programme that taught Disney’s service operating model to outside corporate clients. Buyers get the curriculum source, not a second-hand interpretation of it. His post-Disney consulting work has produced named, large-scale service campaigns for Bank of America, ING Financial, Choice Hotels, Nikon and Microbac Technologies. The work has a commercial track record outside theme parks. He treats service as stagecraft. His frameworks (the P.L.A.N. model, the Ten Skills of the Service Superhero, the Seven Secrets for Crafting WOW Service Experiences) give frontline managers something to teach on Monday, not a philosophy to absorb. He continues to work inside live guest operations, including the Ollivanders Wand Experience at Universal Orlando’s Diagon Alley. The content is sharpened on a working stage, not refined in a slide deck. The book Service is a Superpower: Lessons Learned in a Magic Kingdom (Mascot Books, 2020) gives organisations a takeaway that travels into the team after the keynote ends. Biography highlights 25-plus years at the Walt Disney Company, including curriculum design at the Disney Institute in Orlando. Lead designer on Disney’s “Approach to Quality Service” programme for external corporate clients. Architect of multi-million-dollar service campaigns for Bank of America, ING Financial, Choice Hotels, Nikon, Microbac Technologies and the American Council of Independent Laboratories. Author, Service is a Superpower: Lessons Learned in a Magic Kingdom (Mascot Books, 2020). Opening team member for Harry Potter’s Diagon Alley at Universal Orlando from 2014; continues to perform at the Ollivanders Wand Experience. Recipient of Disney’s Partners in Excellence Award and the Spirit of Disney Award. Biography The hardest part of a service strategy is not writing it. It is the moment when a brand promise meets a tired employee at the end of a long shift. Disney’s operating answer to that problem was not a slogan. It was a curriculum, and Louie Gravance helped build it. Inside the Disney Institute in Orlando, Gravance was part of the team that turned the theme park’s service model into “Disney’s Approach to Quality Service,” the programme that exported the company’s frontline practice to outside corporates. That work sat on top of a longer Disney career: live entertainment design, cast training, and the daily craft of running guest experiences at scale. He spent over 25 years inside the company. The post-Disney work moves the same operating logic into industries where service is the product but the theatre is harder to see. His campaigns include Bank of America’s “Spirit” initiative, alongside named programmes for ING Financial, Choice Hotels, Nikon, Microbac Technologies and the American Council of Independent Laboratories. The book that distils this practice, Service is a Superpower: Lessons Learned in a Magic Kingdom (Mascot Books, 2020), is structured around what he calls the Ten Skills of the Service Superhero. He has not left the operational stage. Since 2014 he has been part of the team behind the Ollivanders Wand Experience inside Universal Orlando’s Diagon Alley, where the content he teaches to corporate clients is tested on real guests, several times a day. Key speaking topics Customer experience and service culture Employee engagement on the frontline Hospitality and member-services operating practice Service storytelling and brand moments Difficult customer interactions Disney-trained service design Ideal for CX, customer service and member-services leaders in financial services, retail, hospitality and healthcare CMOs and brand leaders whose customer promise depends on frontline delivery HR and L&D directors building service onboarding and engagement programmes Franchise, branch and field operations leaders running distributed service teams Audience outcomes A working definition of what a “WOW moment” is and how it is constructed, not described. Specific tools (P.L.A.N., the Ten Skills of the Service Superhero) that translate brand intent into frontline behaviour. A method for handling difficult customer interactions without scripting employees into rigidity. A clear separation between service performance and customer service technology, with the human craft restored to the centre. A model for treating employee engagement as the precondition for service quality, not a parallel HR programme.