Artificial Intelligence & Generative AI

Why organisations work with James Poulter Operator credibility. He built and sold a voice AI company (Vixen Labs to House 337, 2023) before becoming a speaker. The frameworks come from running the work, not commenting on it. A named implementation model. The AI Nervous System framework, published in AI @ Work (Bloomsbury, 2026), gives leadership teams a structure for embedding AI across functions rather than treating it as a tools procurement question. Inside view of how a global brand actually adopts emerging tech. As Head of Emerging Platforms at LEGO, he led LEGO Life and the GIPHY partnership at consumer scale, so the case material is concrete. Comfortable with the ethics conversation without losing the commercial argument. He has advised the Church of England Digital Board alongside corporate clients, which signals range when the AI question shifts from productivity to governance. Biography highlights Founder and former CEO of Vixen Labs, acquired by House 337 in December 2023. Founder of ThreePoint Labs; Head of AI at Dunham & Company, Dallas. Former Head of Emerging Platforms, The LEGO Group, leading LEGO Life and the LEGO GIPHY channel. Author of AI @ Work: Rewire your team and yourself for the AI Revolution (Bloomsbury, August 2026). Advisor to the Church of England Digital Board; board roles with Christian Aid and Raiser. Client and advisory work cited with Amazon, Verizon, Bosch and Universal Music. Biography The hard part of corporate AI is rarely the model. It is what happens once a leadership team agrees to use one. Procurement, legal, brand, product, and people functions each have a stake, and most organisations have no shared structure for resolving the trade-offs between them. This is the territory James Poulter has worked in for the past decade. At The LEGO Group, as Head of Emerging Platforms, he led LEGO Life and managed the brand’s GIPHY partnership, learning at consumer scale how a heritage business absorbs new technology without breaking its existing one. He then founded Vixen Labs, a UK voice and conversational AI consultancy, scaled it through the pandemic, and sold it to House 337 in December 2023. His current work sits inside that operator lineage. Through ThreePoint Labs and as Head of AI at Dallas-based Dunham & Company, he advises leadership teams on how to move from isolated AI pilots to a coherent operating capability. His forthcoming book, AI @ Work: Rewire your team and yourself for the AI Revolution (Bloomsbury, August 2026), sets out the AI Nervous System framework, a model for connecting model choice, team design, ethics, and decision rights across the business. The client list spans Amazon, Verizon, Bosch and Universal Music, alongside advisory work with the Church of England Digital Board. The range matters: Poulter is comfortable when the conversation is about productivity gains, and equally comfortable when it shifts to governance, values, and what an organisation should refuse to automate. Key speaking topics AI implementation across the enterprise The AI Nervous System framework Conversational and voice AI in commercial strategy AI ethics and responsible deployment Innovation culture inside established organisations The future of work in an AI-native business Emerging platforms and consumer technology adoption Ideal for CEOs and executive teams sponsoring an enterprise AI agenda CTOs, CIOs and Chief AI Officers moving from pilots to operating capability CHROs and people leaders redesigning teams around AI capability Boards and advisory groups grappling with AI ethics and governance Audience outcomes A structured way to assess where their organisation actually is on AI adoption, rather than where the vendor deck claims it is A working vocabulary for the AI Nervous System framework and how its components map to real decisions Worked examples from LEGO, Vixen Labs and named enterprise clients, not generic case studies A clearer position on the ethics calls leadership has to own rather than delegate to a working group

Why organisations work with Nicholas Webb He has filed and won more than 40 US patents in healthcare, consumer, and industrial technologies. The advice on innovation comes from someone who has run the full cycle from invention to commercial product, not from a researcher reporting on it. The Innovation Mandate and What Customers Crave are used inside operating companies as design references for innovation programmes and customer experience strategy, not as airport reading. Global Gurus has named him a Top 30 customer service authority for multiple consecutive years, a credential held alongside a working consulting practice with boards of multibillion-dollar companies through LeaderLogic. His healthcare work is unusually concrete for a speaker in this space: a documentary, The Healthcare Cure, that won the Sedona International Film Festival’s Audience Choice Award, plus recent AI patent filings in patient monitoring. He builds keynotes around a specific commercial problem the buyer names, rather than a fixed deck. Useful when a board wants a session calibrated to an actual strategic decision, not a generic future-of overview. Biography highlights More than 40 US patents granted, spanning healthcare devices, consumer products, and industrial technologies, including one of the world’s smallest medical implants for ocular surface disease. Author of What Customers Crave, The Innovation Mandate, What Customers Hate, Happy Work, Lucid Leadership, and The Healthcare Mandate. CEO of LeaderLogic LLC, advising boards of multibillion-dollar companies on innovation and customer strategy. Named to Global Gurus’ Top 30 Customer Service authorities list for multiple consecutive years. Director of The Healthcare Cure, a documentary on US healthcare reform that won the Audience Choice Award at the Sedona International Film Festival in 2021. Former Chief Innovation Officer and adjunct professor at a leading US medical school, awarded an honorary Doctorate of Humane Letters for contributions to healthcare. Biography A patent is a useful filter. It is one of the few credentials in this field that requires a working invention, a defensible claim, and the discipline to take an idea through to a commercial product. Nicholas Webb has more than 40 of them, across healthcare devices, consumer goods, and industrial technologies, including one of the world’s smallest medical implants for ocular surface disease and an early wearable. That track record sits behind everything he says about innovation. He runs LeaderLogic LLC, a consulting practice that works with boards of multibillion-dollar companies on innovation strategy and customer experience. His books, including The Innovation Mandate, What Customers Crave, What Customers Hate, and Lucid Leadership, function as design references for those engagements rather than standalone trade titles. Global Gurus has placed him among the world’s top 30 customer service authorities for multiple consecutive years. The healthcare work runs in parallel and gives the rest of his thinking a useful test bed. He directed The Healthcare Cure, a documentary on the structural failures of US healthcare that won the Audience Choice Award at the Sedona International Film Festival in 2021, and continues to file AI patents in patient monitoring and mood-state analysis. Healthcare is where his views on innovation, customer experience, and AI are stress-tested in a high-stakes operating environment. For SA clients the practical value is this: a speaker who can sit with a board, take in a specific commercial question, and respond with a session built around the inventor’s logic of constraints, hypotheses, prototypes, and evidence. The output is not inspiration. It is a clearer view of where innovation pays and where customer experience is quietly costing the business growth. Key speaking topics Innovation as a managed commercial discipline Customer experience and the growth agenda AI in operating strategy Healthcare transformation and patient experience Leadership clarity under hyper-complexity Workforce engagement and talent retention Board-level innovation governance Ideal for Boards and executive committees reviewing innovation strategy or customer experience performance CEOs, CCOs, and CMOs accountable for growth in mature or commoditised categories Healthcare executives and provider networks navigating clinical, workforce, and AI transformation simultaneously Chief Innovation Officers and strategy leads building an internal innovation operating model Audience outcomes A clearer view of where current innovation activity is producing returns and where it is absorbing resource without compounding effect A practical model for customer experience design grounded in identifying what specific customer types love and hate, rather than aggregate satisfaction scores A board-level reading of AI as an operating discipline, with examples from healthcare and consumer technology A working definition of leadership clarity that holds up under complexity, drawn from Lucid Leadership Language and structure to take innovation conversations out of culture talk and into commercial governance

Why organisations work with Toju Duke Ten years inside Google, including three running Responsible AI programmes across product and research teams on large-scale models. The framework she teaches is the one she ran. A published, structured Responsible AI framework covering fairness, transparency, safety, privacy and robustness across the full ML lifecycle, available to leadership teams as a shared reference point. Operator credibility on the question boards actually ask: how do we deploy AI at pace without inviting regulatory, reputational or human-rights exposure. Independent of any platform or model vendor. With no product to sell, her advice on governance and deployment answers only to the organisation buying it. Biography highlights Author of Building Responsible AI Algorithms (Apress, 2023), a structured framework for fairness, transparency, safety, privacy and robustness across the machine learning lifecycle. Co-author with Prof Paolo Giudici of Responsible AI in Practice (Apress/Springer Nature). Ten years at Google. Final three years as Responsible AI Programme Manager working across product and research teams on large-scale models. Founder and CEO of Diverse AI, a community interest organisation running education and research programmes for groups underrepresented in AI, including a project to build a dataset documenting the cultures of communities without internet access. Media contributor including BBC One Sunday Morning Live, Sky News, Al Jazeera, CGTN America, El Pais, La Vanguardia and Sifted. Biography Most organisations now have an AI policy. Very few have the operating mechanisms to make it real. Toju Duke spent the final three years of a ten-year career at Google building exactly those mechanisms, as a Responsible AI Programme Manager working across product and research teams on large-scale models. That work became Building Responsible AI Algorithms, published by Apress in 2023. The book takes Responsible AI out of principles documents and into the machine learning lifecycle: how to define a problem, audit data, evaluate fairness, document a model, and decide whether to ship. A second volume, Responsible AI in Practice, co-authored with Prof Paolo Giudici, extends the framework into regulation, risk taxonomies and assessment. She advises boards and executive teams on governance, AI readiness, and deployment, and sits on the programme committee for the AAAI/ACM Conference on AI, Ethics and Society. Through Diverse AI, the community interest organisation she founded, she runs education and research programmes for groups underrepresented in the field, including a project to build a dataset documenting the cultures of communities the internet has left out. Governance and inclusion are the same question seen from two sides of the model. She speaks and writes for serious outlets, including BBC One Sunday Morning Live, Sky News, Al Jazeera, CGTN America, El Pais, La Vanguardia and Sifted. For a board weighing how to govern an AI programme it does not fully understand, she brings the rare combination of operator experience inside a frontier-model team and a published framework to organise the conversation around. Key speaking topics Responsible AI frameworks and governance AI ethics and accountability Generative AI risk and oversight AI regulation and policy Fairness, bias and inclusion in AI systems Diversity in AI talent and design Implementing AI principles across the machine learning lifecycle Ideal for Boards and executive committees commissioning or governing AI programmes Chief AI officers, CTOs, CIOs and chief data officers building Responsible AI operating models Risk, audit, legal and compliance leaders translating AI regulation into controls DEI and people leaders working on inclusion in technical organisations Audience outcomes A working vocabulary for Responsible AI grounded in a published framework rather than vendor marketing. A view of where AI risk actually sits in the machine learning lifecycle, from problem definition through deployment. A reference model for translating AI principles into review processes, documentation and accountability structures. A sharper read on how regulation, fairness and human-rights considerations intersect for organisations deploying large-scale models.

Why organisations work with Gary Foote He is a current F1 Chief Information Officer, now at GM Performance Power Units, building the technology function for the Cadillac F1 power unit programme from the ground up. He ran the IT and digital operation at Haas F1 for a decade, taking the team from a start-up entry in 2016 to a competitive, data-driven constructor with global infrastructure. His remit at Haas covered IT, digital, facilities, operations, ESG and business continuity, which gives boards a realistic view of how sustainability and technology intersect inside a performance business. He has been named in the UK CIO 100 for five consecutive years and is a Fellow of the British Computer Society, so the credibility holds up in a room of sitting CIOs. His track record spans Cosworth, Honda Racing F1, Brawn GP and Mercedes Grand Prix, covering six motorsport world championships, which lets him speak to high-performance culture without leaning on abstract frameworks. Biography highlights Chief Information Officer, GM Performance Power Units, the General Motors and TWG Global company delivering the Cadillac F1 power unit. Former CIO and Director of Sustainability at MoneyGram Haas F1 Team, a role held for approximately ten years. Earlier senior technology roles at Mercedes Grand Prix, Brawn GP, Honda Racing F1 and Cosworth Technology. Fellow of the British Computer Society. Named in the UK CIO 100 five years running, 2021 to 2025. Trustee at Tove Learning Trust and active advocate for STEM education. Biography Haas F1 arrived on the grid in 2016 with two cars, a lean headcount and a blank technology estate. Gary Foote built the IT and digital backbone that made that entry possible, then spent a decade scaling it into the stack of a competitive constructor. His brief at Haas eventually covered IT, digital, facilities, ESG and business continuity, which is a wider surface than most corporate CIO roles carry. That is the frame he brings to boards: technology strategy shaped by the realities of logistics, carbon reporting, risk and culture inside one business. Today he is CIO at GM Performance Power Units, the General Motors and TWG Global company set up to build the Cadillac F1 power unit. He is doing again what most CIOs never get the chance to do once, which is stand up an elite-sport technology function from a clean sheet while the competitive clock is already running. The credentials back the story. He is a Fellow of the British Computer Society and has been listed in the UK CIO 100 five years in a row. He writes and speaks in named industry outlets including Computer Weekly, Infosecurity Magazine and Celonis, and he sits on the board of Tove Learning Trust. Key speaking topics Technology leadership in high-performance sport Artificial intelligence and data strategy in Formula 1 Cybersecurity in time-critical operations Digital transformation inside elite teams Sustainability and ESG in motorsport Scaling an IT function from start-up to championship contender High-performance culture and cross-functional operations Ideal for CIO, CTO and CDO audiences looking at AI, data and infrastructure investment decisions Boards and executive teams benchmarking their operating model against high-tempo performance businesses Sustainability and ESG leaders in industrial and logistics-heavy sectors Audience outcomes A working picture of how a Formula 1 team uses data, AI and cloud infrastructure to compete race by race. A sharper view of how technology, facilities and ESG sit inside one leadership remit rather than separate silos. Practical reference points for scaling an IT function quickly without accruing legacy risk. A candid read on cybersecurity and business continuity in an environment where downtime is visible to the world.

Why organisations work with Kimberly Bryant She built Black Girls CODE from a single San Francisco workshop into an organisation that reached more than 100,000 students across the US and South Africa, which gives her concrete authority on what scales in early-career technical pipeline work and what does not. Her current platform, the Black Innovation Lab at Ascend Ventures, puts her in active deal flow with founders working in AI, climate, healthcare, and femtech, so her view of inclusive innovation is grounded in capital decisions, not advocacy. The Black Girlboss Paradox is her own framework for the specific leadership progression problem Black women hit at senior levels, and it gives audiences a usable concept rather than a general DEI message. A 20-plus year engineering career at Genentech, Novartis, Merck, and Pfizer means she can hold a serious conversation with technical leaders about pipeline, R&D culture, and progression in regulated, complex organisations. Recognition by the Obama White House as a Champion of Change for Tech Inclusion and a Smithsonian American Ingenuity Award places her in a small group of named, vetted voices on this subject for senior audiences. Biography highlights Founder, Black Girls CODE (2011), reaching more than 100,000 students across the US and South Africa. Founder and CEO, Black Innovation Lab at Ascend Ventures Tech, based in Memphis on the historic Griggs College campus, investing in Black founders in AI, climate, healthcare, and femtech. White House Champion of Change for Tech Inclusion, 2013. Smithsonian Magazine American Ingenuity Award for Social Progress, 2014. BE Electrical Engineering, Vanderbilt University, 1989. Twenty-plus year career in engineering leadership roles at Genentech, Novartis, Merck, and Pfizer. Forthcoming book, Ascending: Black Women and the Paradox of Power, Tiny Reparations Books / Penguin Random House, autumn 2027. Biography In 2011 a Memphis-born electrical engineer ran a coding workshop for fourteen girls in San Francisco because her own daughter could not find a class that looked like her. The workshop became Black Girls CODE. Inside a decade it had reached more than 100,000 students across the US and South Africa, with Smithsonian and White House recognition attached. Kimberly Bryant came to that work after twenty years as an engineering manager inside Genentech, Novartis, Merck, and Pfizer. That matters for buyers, because her view of inclusion is shaped by R&D budgets, validation cycles, and Fortune 100 promotion ladders, not by the language of advocacy alone. Her current platform, the Black Innovation Lab at Ascend Ventures Tech, is based on the historic Griggs College campus in her hometown of Memphis. The fund writes cheques into Black-led companies in AI, climate, healthcare, and femtech, which keeps her thesis on inclusive innovation tied to live capital decisions. The framework she now brings to senior audiences is the Black Girlboss Paradox: the structural reason Black women who reach the threshold of executive power encounter heightened scrutiny, narrower capital access, and confinement to lower-leverage roles. It is also the subject of her forthcoming book, Ascending: Black Women and the Paradox of Power, from Tiny Reparations Books at Penguin Random House, due in autumn 2027. Key speaking topics Institutional accountability in leadership Inclusive innovation and venture capital Founder journeys and entrepreneurship at scale Black women’s leadership progression and the Black Girlboss Paradox Organisational design and who holds power Inclusive AI development and AI for social impact Ideal for CHROs and chief diversity officers responsible for moving senior representation, not just hiring numbers Boards and executive teams reviewing the credibility of their inclusion strategy Heads of innovation, R&D, and venture units allocating capital to underrepresented founders Women in leadership programmes, particularly those focused on senior progression for women of colour Audience outcomes A clear, named framework, the Black Girlboss Paradox, for the leadership-progression problem that generic DEI language misses A practitioner view of what scales in tech-equity work, drawn from running an organisation that reached 100,000 students Specific signals to apply when assessing inclusive innovation strategies, sourced from active venture practice A re-set on the difference between access initiatives and structural change in promotion, capital, and culture

Why organisations work with Jeannie Walters She gives operators a working method, not a slogan: the CXI Navigator and CXI Compass frameworks turn customer-experience strategy into something a leadership team can run, not just endorse. She translates CX from a contact-centre function into a board-level commercial lever, framed around retention, loyalty, and the cost of reactive service. The dual credential set (CCXP and CSP) is unusual: she is certified in the discipline she speaks on and in the craft of speaking itself, which means content holds up under scrutiny from CX practitioners. A 2026 book with Mission Driven Press and Simon and Schuster distribution gives her thesis a citable spine, with named tools (CX Mission Statement, CX Success Blueprint, Four Cs of CX Culture) leaders can take back into the business. Reach into operating teams runs deeper than most keynote speakers: more than 500,000 LinkedIn Learning participants, plus the Experience Action podcast, mean her language is already inside many client organisations before she arrives. Biography highlights Founder and CEO of Experience Investigators, a customer experience consultancy founded in 2009. Author of “Experience Is Everything: Making Every Moment Count in the Age of Customer Expectations” (Mission Driven Press, April 2026). Certified Customer Experience Professional (CCXP) and charter member of the Customer Experience Professionals Association. Certified Speaking Professional (CSP) and Professional Member of the National Speakers Association. Host of the Experience Action podcast, recognised by CX Network among its leading CX podcasts. LinkedIn Learning instructor whose courses have reached more than 500,000 learners; named clients include Verizon, Siemens, GitLab, PayPal, BASF, Comcast, Allstate, and SAP Litmos. Biography Most companies that say they are customer-centric are not. They are service-centric, organised to absorb complaints, route tickets and react to survey scores. The decisions that actually shape loyalty, retention and willingness to pay sit upstream, in product, operations and leadership, and that is the gap Jeannie Walters has spent two decades closing. She is the founder and CEO of Experience Investigators, the consultancy she launched in 2009 to help organisations design customer experience as a deliberate discipline rather than a reactive function. Her clients include Verizon, Siemens, GitLab, PayPal, BASF, Comcast, Allstate and SAP Litmos, and the work tends to focus on the same problem: leadership intent that does not survive contact with the operating model. Her 2026 book, “Experience Is Everything: Making Every Moment Count in the Age of Customer Expectations”, published by Mission Driven Press with Simon and Schuster distribution, sets out the thesis. CX is treated as a business discipline with named tools, including a CX Mission Statement, a CX Success Blueprint, and the Four Cs of CX Culture, that give leadership teams something to run rather than something to admire. Her CXI Navigator and CXI Compass frameworks structure the operating side of that work. Credentials reinforce the practice. She is a Certified Customer Experience Professional and a charter member of the Customer Experience Professionals Association, a Certified Speaking Professional, and a LinkedIn Learning instructor whose courses have reached more than 500,000 learners. The Experience Action podcast, named by CX Network among its top CX podcasts, extends her work into the day-to-day of leaders trying to put it into effect. Key speaking topics Customer experience strategy Customer loyalty and retention Proactive versus reactive customer experience Customer journey design Employee experience and CX alignment CX measurement and accountability AI in customer experience Ideal for Chief Customer Officers, Chief Experience Officers and CX leadership functions CMOs and Chief Revenue Officers responsible for retention and lifetime value Heads of operations and service in B2C and B2B businesses where churn is a board issue Senior leadership teams trying to convert customer-centric language into operating discipline Audience outcomes A working definition of customer experience as a commercial discipline, separate from customer service. A method for spotting where the journey is leaking value, drawn from the CXI Navigator and CXI Compass frameworks. A clearer link between CX investment and the metrics finance and the board care about: retention, lifetime value, churn cost. A practical view of how AI changes CX expectations, and where automation should and should not enter the journey. Language and tools (CX Mission Statement, CX Success Blueprint, Four Cs of CX Culture) leaders can take into the next operating review.

Why organisations work with Katie Linendoll She turns a roomful of non-specialists into an engaged audience for technology content. Two decades on national television, including The TODAY Show, The Rachael Ray Show and CNN, have given her a delivery style built for general audiences, not engineers. She has reported on the field at the level executives actually consume it, from CES and E3 to NASA’s undersea labs, which gives her keynotes the specificity of a journalist rather than the generality of a futurist. She is one of the most experienced corporate tech emcees working today. IBM, Dell, Intel, Mercedes-Benz, Deloitte, GE and Lenovo have used her to host their internal and customer events. Her technical foundation is real, not borrowed. She earned networking certifications before finishing high school and holds a degree in IT New Media from Rochester Institute of Technology, which is what makes her tech segments credible to a technical audience as well as a lay one. Biography highlights Emmy Award winner as associate producer for ESPN’s SportsCenter. Emmy-nominated co-host of A&E’s We Mean Business. Regular technology contributor on The TODAY Show, The Rachael Ray Show, CNN, CBS Early Show, The Weather Channel and CBS Sports Radio. BS in Information Technology, New Media, Rochester Institute of Technology, Golisano College of Computing and Information Sciences. Silicon Valley Visionary Award recipient. Has hosted and keynoted for IBM, Dell, Intel, Mercedes-Benz, Deloitte, QuickBooks, GE, Lenovo and SAS. Biography Emerging technology rarely arrives in a form that a general business audience can absorb. The vocabulary is technical, the demos are made for engineers, and the implications for the rest of the organisation get lost between the press release and the boardroom. The work of translating that material into something a non-specialist leadership team can act on is its own discipline. Katie Linendoll has spent over two decades doing exactly that on national television. She is a regular technology contributor on The TODAY Show and The Rachael Ray Show, and has appeared on CNN, CBS Early Show, The Weather Channel and CBS Sports Radio, where she covers AI, mixed reality, consumer devices and the science behind them. She has reported from NASA’s undersea labs and from post-typhoon recovery zones in the Philippines, and is a fixture at CES, E3, Comic-Con and Maker Faire. The technical grounding is real. She earned networking certifications before finishing high school, holds a degree in IT New Media from the Rochester Institute of Technology’s Golisano College of Computing and Information Sciences, and started her career as a producer at ESPN, where she won an Emmy for her work on SportsCenter. A&E’s We Mean Business, which she co-hosted, earned her a second Emmy nomination. That combination of broadcaster craft and technical fluency is why companies including IBM, Dell, Intel, Mercedes-Benz, Deloitte, GE and Lenovo book her to host and keynote their events. She is the speaker organisations choose when they want the technology story told sharply to an audience that does not read the trade press. Key speaking topics Emerging consumer and enterprise technology Artificial intelligence and mixed reality for general audiences Innovation and reinvention in established companies Women in technology Technology for social and humanitarian impact Event hosting and emceeing for tech-led conferences Ideal for Corporate conferences and customer summits in technology, financial services and consumer brands looking for a credible host who can carry technical content Internal kick-offs and town halls where leadership wants to set a tone on innovation without resorting to a futurist abstraction Sales and partner events that need an Emmy-level presenter to anchor the programme Diversity, women-in-tech and STEM-focused programmes Audience outcomes A clearer working picture of where AI, mixed reality and adjacent technologies actually stand right now Specific examples of how established companies and public-sector organisations are using emerging tech, with the detail intact A sense of which tech stories matter for their business and which are noise For women-in-tech briefs, a candid account of building a technology career through media, told from inside the industry

Why organisations work with Robert Smith He is a working AI researcher with more than 100 peer-reviewed papers, not a consultant translating other people’s science. When a board asks how a model actually behaves, he can answer at the level of the maths. His book Rage Inside the Machine sets out a specific thesis on why algorithmic bias is structural rather than incidental. It gives leadership teams a shared vocabulary for the risk before they have to defend a hiring, credit, or pricing decision. He has built and deployed AI inside organisations where failure is expensive: NASA, Boeing, Airbus, the Bank of England, the UK Competition and Markets Authority. The reference points are operational, not theoretical. He led AI and data science at Digital Catapult, the UK government’s deep tech innovation centre. He has seen what separates the firms that move beyond pilots from the ones that stall. As a Founding Trustee of We and AI and a Senior Fellow at UCL, his independence on responsible AI is institutional, not positional. That matters when the audience needs a voice that does not sell the technology. Biography highlights Author, Rage Inside the Machine: The Prejudice of Algorithms and How to Stop the Internet Making Bigots of Us All (Bloomsbury Business). Shortlisted, UK Business Book Awards, Specialist category. Former Director of AI and Data Science, Digital Catapult. Senior Honorary Fellow, Computer Science Faculty, University College London. Co-founder, UCL Centre for Decision-Making Uncertainty. Founding Trustee, We and AI. Author of over 100 peer-reviewed papers in artificial intelligence, with a focus on evolutionary computation, knowledge representation, and machine learning. Applied AI work for NASA, Boeing, Airbus, BT, the European Union, the Bank of England, the UK Competition and Markets Authority, and US national laboratories. Biography The history of artificial intelligence is older than most boardrooms assume, and so are the design choices that made today’s models prone to bias. That is the argument running through Robert Smith’s work as a complexity scientist, and it is the reason serious organisations book him when they need an AI conversation that holds up under scrutiny. Smith spent more than three decades inside applied AI before the current wave of public attention. He built systems for NASA, Boeing, Airbus, BT, the Bank of England, the UK Competition and Markets Authority, the European Union, and US national laboratories at Los Alamos and Oak Ridge. He went on to lead AI and data science at Digital Catapult, the UK’s deep tech innovation centre, where the question shifted from research to deployment at scale. His book Rage Inside the Machine, published by Bloomsbury Business and shortlisted for the UK Business Book Awards, traces algorithmic bias back through the intellectual history of computing. The case is technical, not rhetorical: apparently neutral data and models can encode prior injustice across hiring, credit, insurance, policing, and content moderation. He gives leadership audiences a way to interrogate their own systems without needing to read the code. Smith holds a PhD, is a Fellow of the Royal Society of Arts, a Senior Honorary Fellow at UCL Computer Science where he co-founded the Centre for Decision-Making Uncertainty, and a Founding Trustee of We and AI. He has more than 100 peer-reviewed papers to his name and has presented at Google, the UK Financial Conduct Authority, and corporate, academic, and policy venues internationally. Key speaking topics Artificial intelligence and generative AI AI ethics and responsible technology Algorithmic bias and governance Digital transformation Data analytics Future of technology Risk management Ideal for Boards and executive committees signing off on enterprise AI strategy CTOs, CIOs, Chief Data Officers, and heads of AI looking for a credible external voice on governance and bias Risk, compliance, and regulatory leaders in financial services, insurance, healthcare, and public sector Senior HR and people leaders deploying AI in hiring, performance, or workforce decisions Audience outcomes A clearer view of where bias actually originates inside their AI systems, with examples drawn from peer-reviewed research and operational deployments. A working language for board-level conversations about AI risk, beyond the vendor pitch and the headline. Specific questions executives can put to their data science teams and external suppliers to test whether claims about model behaviour are defensible. A grounded sense of where AI is genuinely creating value in regulated environments, and where it is creating exposure. A perspective on responsible AI that comes from a working scientist and trustee of an independent charity, not from a platform vendor.

Why organisations work with Ella Sy She works inside the signals, not on top of them. Her day job as Business Futures Strategy Director at GDR is reading retail, tech, and consumer change for commercial clients, not curating trend decks from the outside. She pairs a futures lens with delivery discipline. Alongside the strategy work she runs programme at Elevate, so her view of change includes what it takes to operationalise it, not only name it. Her brief is genuinely cross-sector. Named client work spans Google, Microsoft, Jaguar Land Rover, Costa Coffee, Preferred Hotels, and KSL Resorts, which gives her material from both B2B technology and consumer-facing brands. She brings a non-Anglosphere cultural read. French-born, Asian heritage, London based, working in English, French, and Mandarin. Useful for boards with EMEA and APAC exposure who want more than a US-centric view. She is comfortable with soft territory that leadership teams often duck: meaning, purpose, human growth inside commercial strategy. Named bookings in this register rather than retrofitted from a trends talk. Biography highlights Business Futures Strategy Director at GDR, a retail and brand strategy consultancy. Strategy Director and Head of Programme at Elevate, and Chair of its Youth Board Committee. Former Global Strategy Director at Zenith Worldwide, part of Publicis Groupe. 13+ years of strategy across retail, technology, wellness, banking, luxury, and FMCG. Client engagements include Google across LatAm markets, Microsoft, Jaguar Land Rover, Costa Coffee, Preferred Hotels, and KSL Resorts. MA in International Marketing and Communication. Works in English, French, and Mandarin. Biography Most organisations treat foresight as a slide at the start of strategy offsites. GDR, where Ella Sy is Business Futures Strategy Director, sells it as a product to retailers and brands that need to place commercial bets on where consumer behaviour is going next. That is the discipline she brings into the room. Before GDR, she was Global Strategy Director at Zenith Worldwide inside Publicis Groupe, running strategy for large advertising clients. The common thread across the two roles is translation. Taking messy, contradictory signals from culture, technology, and consumer behaviour and turning them into positions a leadership team can defend and a business can execute against. She also holds an operational role: Strategy Director and Head of Programme at Elevate, a UK youth mentoring organisation where she chairs the Youth Board Committee. That side of the work keeps her close to delivery rather than only advice, which is unusual for a speaker working in the futures space. Her client record crosses categories that rarely share speakers: Google across Latin American markets, Microsoft, Jaguar Land Rover, Costa Coffee, Preferred Hotels, KSL Resorts. French-born, of Asian heritage, based in the UK, she works in English, French, and Mandarin, and the cultural range shows up in how she frames audiences outside the Anglosphere default. Key speaking topics Strategic foresight and business futures Consumer and cultural signal reading Customer experience and brand strategy in an AI-shaped market Organisational culture under technological disruption Purpose-driven leadership and human growth Cross-cultural strategy across EMEA and APAC Ideal for CSOs, chief strategy officers, and transformation leads deciding where to place medium-term bets. CMOs and customer experience leaders in retail, hospitality, and consumer technology. Boards and executive teams setting a three-to-five year direction under technology and consumer volatility. International leadership groups that need a non-US-default reading of culture and consumer change. Audience outcomes A sharper read on which emerging signals in consumer behaviour and technology actually matter for the business in the room. Working language for talking about culture and customer experience together rather than as separate agendas. Examples from retail, luxury, hospitality, and technology clients that test the ideas against real commercial pressure. A more honest view of the gap between seeing change and executing on it inside a large organisation. Cross-cultural context for leaders whose markets extend beyond the US and UK.

Why organisations work with Tim Ringo A practitioner thesis on productivity, not a survey of the field. Solving the Productivity Puzzle won the HR & Management category at the Business Book Awards because it sets out a specific operating model for connecting engagement, performance and learning, rather than describing the problem. Three decades inside the firms that built the modern HR function: Accenture, IBM and SAP SuccessFactors, including global leadership of IBM’s 1,500-strong Human Capital Management consulting practice and EMEA leadership at SAP SuccessFactors. A rare combination of HR strategy and workforce analytics credentials, evidenced by Calculating Success, his Harvard Business Review Press book on workforce analytics co-authored with Carl Hoffmann and Eric Lesser. Recognised peer authority: named to HR Magazine’s Most Influential HR Thinkers list in 2022, alongside the people the audience is reading. A working point of view on AI in the workplace from someone who has run global HR technology programmes, not a commentator new to the topic. Biography highlights Named to HR Magazine’s HR Most Influential Thinkers, 2022. Author, Solving the Productivity Puzzle (Kogan Page); Category Winner, HR & Management, Business Book Awards. Co-author, Calculating Success (Harvard Business Review Press), on workforce analytics. Former Vice President and Global Leader, IBM Human Capital Management consulting practice. Former Vice President for EMEA, SAP SuccessFactors. Chartered Fellow of the CIPD; BSc, Fisher College of Business, The Ohio State University. Biography Most large organisations now spend more on HR technology, engagement programmes and learning platforms than at any point in their history. Productivity has not followed. Tim Ringo’s work begins where that gap sits, and treats it as a design problem inside the people function rather than a cultural mood. His 2020 book Solving the Productivity Puzzle, published by Kogan Page, won the HR & Management category at the Business Book Awards. The argument is operational: engagement, performance management and learning have to be wired together, and supported by analytics, before any productivity number moves. His earlier book with Carl Hoffmann and Eric Lesser, Calculating Success, was published by Harvard Business Review Press and helped to define what serious workforce analytics looks like inside an enterprise. The credibility behind the work is built over three decades. Ringo led IBM’s global Human Capital Management consulting practice, with more than 1,500 consultants worldwide, ran SAP SuccessFactors HR advisory across Europe, the Middle East and Africa, and spent sixteen years as an executive partner in Accenture’s Human Performance service line. He is a Chartered Fellow of the CIPD and was named to HR Magazine’s Most Influential HR Thinkers list in 2022. For senior HR audiences, that mix is unusual. Ringo can move from a board conversation about AI in the workforce to a working session on engagement metrics or HR technology investment, and bring the same operating language to both. His view on generative AI at work is a practitioner’s view, formed inside the systems that the rest of the function relies on. Key speaking topics Workforce productivity and engagement Digital HR transformation Workforce analytics Generative AI in the workplace Employee experience and retention Workforce wellbeing strategy HR technology investment Ideal for CHROs, CPOs and HR directors leading productivity, engagement or HR technology agendas Executive teams reviewing return on HR technology and workforce analytics investment HR leadership conferences, CHRO summits and people analytics events Boards considering the workforce implications of generative AI Audience outcomes A clearer view of where productivity is actually lost inside the organisation, and which HR levers move it. A working model for connecting engagement, performance and learning to business outcomes. A practical sense of what good workforce analytics looks like, and what most organisations are still missing. An informed perspective on how to introduce generative AI to the workforce without losing trust or governance.

Why organisations work with James Barrat Twelve years of sustained, on-record argument about AI risk, beginning with Our Final Invention in 2013 and updated in The Intelligence Explosion in 2025. Few speakers can show that length of intellectual track record on the same question. Direct interview access to the people building frontier AI, used as primary source material rather than secondary commentary. Boards get a view from inside the labs, filtered through someone outside them. A documentarian’s craft for making technical material legible without diluting it. His PBS NOVA and National Geographic films were built for non-specialist audiences who still needed to understand the substance. Independent voice. Barrat is not selling a model, a consultancy methodology or a vendor stack. The argument is unencumbered by commercial alignment with any AI provider. Named by Time in 2014 as one of five serious thinkers on AI catastrophic risk, alongside figures including Elon Musk and Stephen Hawking. The framing has aged into mainstream policy debate. Biography highlights Author of Our Final Invention: Artificial Intelligence and the End of the Human Era (St. Martin’s Press, 2013), named a Huffington Post Definitive Tech Book of 2013. Author of The Intelligence Explosion: When AI Beats Humans at Everything (St. Martin’s Press, 2025), endorsed by Max Tegmark and Gary Marcus. Named by Time magazine as one of “5 Very Smart People Who Think Artificial Intelligence Could Bring the Apocalypse.” Award-winning documentary filmmaker for National Geographic, PBS NOVA, BBC, Discovery Channel and History Channel; credits include The Gospel of Judas, Herod’s Lost Tomb, Extreme Cave Diving, Spillover: Zika, Ebola and Beyond and Facing Suicide. Featured commentator on AI for CNN, BBC World Service and the 2018 feature documentary Do You Trust This Computer? B.A. in philosophy, Davidson College. Biography The people closest to frontier AI systems are the most candid about not understanding them. That admission, repeated by senior researchers at the leading labs, sits uncomfortably alongside the pace at which boards are being asked to commit to AI strategies, hiring plans and disclosures. James Barrat has spent over a decade interviewing those researchers and translating what they say into language that non-specialists can act on. His 2013 book Our Final Invention was among the first serious mainstream works to argue that artificial general intelligence carried catastrophic as well as commercial implications. The argument was once treated as fringe. It is now the working assumption inside policy debates in Washington, London and Brussels. Time named him in 2014 as one of five public thinkers warning seriously about AI risk. Elon Musk recommended the book publicly. The 2025 sequel, The Intelligence Explosion: When AI Beats Humans at Everything, draws on fresh interviews with the engineers and ethicists working on recursively self-improving systems. Max Tegmark and Gary Marcus have endorsed it. The book lays out the technical pathways to AGI and the governance gaps that accompany them, written for citizens and policymakers rather than for the labs themselves. Underneath the AI work sits a long career as a documentary filmmaker for National Geographic, PBS NOVA, BBC, Discovery Channel and History Channel, with credits including The Gospel of Judas, Herod’s Lost Tomb and the PBS feature Facing Suicide. That craft is what allows him to take a board through capability overhang, alignment risk and regulatory exposure in a sitting, without losing the room. Key speaking topics Autonomous AI cyberattacks and the security and regulatory response Artificial intelligence risk and governance The path to artificial general intelligence AI policy and regulation AI ethics and corporate responsibility The capability and alignment problem in frontier models AI and the future of human work Ideal for Boards and executive committees commissioning or approving enterprise AI strategy Chief risk officers, general counsel and policy leads with AI oversight responsibility Government, regulatory and public-sector audiences shaping AI policy Investor and asset-allocator audiences with concentrated AI exposure Audience outcomes A working mental model of how today’s frontier AI systems behave and where the next capability jumps are likely to come from. A sharper view of the specific governance, legal and reputational exposures AI creates for the organisation. Direct exposure to what the people building these systems actually say in private about risk. A clearer reading of the regulatory direction of travel in the US, UK and EU. Confidence to ask harder questions of internal AI teams and external vendors.

Why organisations work with Brett StClair He has run the inside of both sides of the problem: a Google regional product portfolio and the digital stack of a 40,000-person bank across 32 markets. That is rare credibility on the operating reality of AI inside a regulated enterprise. He frames AI adoption as a leadership and workforce problem first, technology problem second, which is what most boards actually need before they spend the next budget cycle on tooling. Through Teraflow.ai he works with enterprise clients on the implementation, not only the strategy. The keynote content is grounded in current delivery, not retrospective case studies. The “Rebel Technologist” thesis gives senior leaders a usable language for identifying and protecting the internal disruptors who actually move transformation programmes. Biography highlights Co-Founder and Chief Connector, Teraflow.ai, an enterprise AI and cloud consultancy. Former Head of Digital Products, Barclays Africa, leading digital modernisation across 32 countries. Former Google executive across mobile, YouTube, AdMob and Cloud for the Africa region. Host of the “Rebel Technologist” podcast on AI adoption and digital leadership. Computer Science, University of Cape Town. MBA, University of South Africa. Featured in BBC, Financial Times, Forbes and regional business press including ITWeb and Business Day. Biography Most enterprise AI conversations stall at the same point. Leaders agree the technology is significant. They cannot agree what to do with it on Monday. The gap between a board’s appetite for AI and an operating model that can actually absorb it is now the central problem in digital transformation, and it is exactly where Brett StClair works. StClair spent his Google years inside the product engine for Africa, with responsibilities across mobile, AdMob, YouTube and Cloud. He left to take on a different kind of problem: rebuilding Barclays Africa as a digital bank, leading product across 32 countries and an organisation of around 40,000 people. That experience, working at the seam between a hyperscaler and a regulated bank, sits behind his current work. As Co-Founder and Chief Connector of Teraflow.ai, he leads enterprise engagements on AI and cloud adoption with banks, healthcare organisations and large corporates. His “Rebel Technologist” thesis, carried through his podcast and keynotes, names a recurring pattern inside large firms: the internal disruptors who actually move transformation forward, and the leadership choices that determine whether they survive long enough to ship. His keynote from Google to global banking has been delivered to audiences including Mastercard, Vodafone, Standard Bank, Nedbank, FNB, Deloitte and Accenture, and his work has been referenced in BBC, Financial Times and Forbes coverage of AI and digital change. Key speaking topics Enterprise AI adoption Generative AI in regulated industries Digital transformation at scale DevOps and agile inside large organisations Cloud strategy for enterprises Innovation culture and internal disruptors Leadership in technology change programmes Ideal for CIOs, CDOs and CTOs setting AI and cloud strategy Transformation, innovation and digital leads moving from pilot to production Boards and executive committees in banking, healthcare and large corporates Heads of operations and HR designing workforce capability around AI Audience outcomes A clearer view of where AI investment converts into operating advantage and where it does not. A working language for governance, risk and capability around generative AI in regulated environments. Practical lessons from inside Google and Barclays Africa on what makes large-scale digital change actually land. A sharper sense of how to identify and protect the internal disruptors who carry transformation programmes through their hardest stages.