Corporate Culture

Why organisations work with Rachel DeAlto She brings a working framework for relatability that translates a soft concept into specific leader behaviours, sourced from her own research and applied across Fortune 500, government and nonprofit settings. Her dual training in law and psychology gives her credibility with both legal-minded executives and people-function leaders, two audiences that often talk past each other on culture work. As Chief Connection Officer at Match Group, she works inside a business whose product is human connection at scale, which gives her examples that land with commercial audiences rather than HR-only ones. She holds the Certified Speaking Professional designation and has worked across more than 200 national media platforms, so the delivery is polished without sliding into performance. The work is built for multigenerational teams specifically, which is where most leadership programmes fail in practice. Biography highlights Chief Connection Officer at Match Group, parent company of Match.com, Tinder and Hinge. Author of The Relatable Leader and relatable, both published by Simon & Schuster. TEDx speaker; Being Authentic in a Filtered World featured on TED.com. Television expert on Lifetime’s Married at First Sight and TLC’s Kate+Date. Certified Speaking Professional, National Speakers Association. JD, Seton Hall University; MA in Psychology, Arizona State University; BA in Communications, Syracuse University. Biography Most organisational culture problems present as engagement problems first. People stop volunteering ideas, hand-offs get sloppy, turnover ticks up in the wrong roles. The diagnosis is usually slower than the decline. Rachel DeAlto’s argument is that what looks like disengagement is often a relational deficit at the leader level, and that the deficit is fixable with specific skills rather than slogans. Her two books, relatable and The Relatable Leader, both published by Simon & Schuster, build the case. The first sets out how people connect with each other under conditions of distraction, filtering and fatigue. The second turns the argument toward leadership and the practical question of how a senior manager builds trust quickly across a workforce that spans five generations and several working modes. DeAlto’s background is unusual for the topic. She trained as an attorney at Seton Hall, holds a master’s in psychology from Arizona State, and now serves as Chief Connection Officer at Match Group, where connection is the commercial product. That combination shapes the work. She speaks the language of executives, draws on psychological research rather than anecdote, and tests her frameworks against a business whose users vote on connection every day. The audience is corporate, but the substance is granular. Whitepapers on the multigenerational workforce, signature programmes on customer experience and sales relatability, and a Certified Speaking Professional designation that signals a craft-level investment in delivery. The closing claim is not that culture is everything. It is that culture is built from countable leader behaviours, and those behaviours can be taught. Key speaking topics Relatability and human connection Leadership and team performance Multigenerational workforce dynamics Communication and emotional intelligence Customer experience and relatable sales Organisational culture and engagement Ideal for CHROs and chief people officers building engagement and retention strategy Senior leaders managing newly hybrid or distributed teams Sales and customer experience leaders rebuilding trust in long-cycle buyer relationships Leadership development teams designing programmes for multigenerational workforces Audience outcomes A vocabulary and a framework for relatability that turns a soft concept into observable leader behaviours A clearer view of where engagement breaks down inside multigenerational teams and what to do about it Specific tactics for building trust at speed in hybrid and high-turnover environments A shift in how senior leaders think about communication, from broadcast to connection

Why organisations work with Mark Sanborn The Fred Factor is a recognised internal language for service standards. Costco, FedEx, Harley-Davidson and ServiceMaster have used the book and keynote to give frontline employees a shared definition of what extraordinary looks like. He treats leadership as a behaviour, not a role. You Don’t Need a Title to be a Leader gives organisations a way to mobilise discretionary effort from people who will never sit on an executive team. The Potential Matrix from The Potential Principle is a named framework for closing the gap between current performance and capacity, structured around four domains and four tools that managers can apply without consultants. Hall of Fame credentials with weight. Past President of the National Speakers Association, holder of the Cavett Award and a CPAE Speaker Hall of Fame member, the three highest distinctions the profession confers. Leadership Expert in Residence at High Point University since 2019, an active academic affiliation that grounds the keynote content in current student and faculty work. Biography highlights Author of The Fred Factor, over two million copies sold in 20-plus languages, a New York Times, Wall Street Journal, USA Today and BusinessWeek bestseller. Eight books in total, including You Don’t Need a Title to be a Leader, The Potential Principle and The Intention Imperative, published by Currency, Crown Business and Thomas Nelson. Leadership Expert in Residence, High Point University. Past President, National Speakers Association; CPAE Speaker Hall of Fame; Certified Speaking Professional. Cavett Award recipient, the NSA’s highest honour. Leadership programmes taught in 90 countries via Crestcom International; client list includes Costco, FedEx, Harley-Davidson, Cisco, IBM, KPMG, ESPN, General Motors and Toyota Financial Services. Biography Postal carrier Fred Shea delivered mail in Denver with such care that he became the subject of a book that has sold over two million copies in more than twenty languages. The Fred Factor turned a single neighbourhood story into a corporate standard for service, and gave Mark Sanborn the platform from which a much broader body of leadership work has been built. The work treats leadership as a daily behaviour rather than a position. You Don’t Need a Title to be a Leader argues that organisations underestimate the influence of people without formal authority, and overestimate the influence of those who only have it. The argument lands with operating leaders because it maps onto the gap they already feel between strategy and execution. Subsequent books extend the same thesis into structured frameworks. The Potential Principle sets out the Potential Matrix, four domains (thinking, performing, learning, reflecting) crossed with four tools (disrupt, refocus, engage, expand), for closing the distance between current and capable performance. The Intention Imperative argues that culture, inspiration and emotion are the three deliberate practices of the modern leader, not the soft consequences of good strategy. The credentials are unusually concentrated. Past President of the National Speakers Association, CPAE Speaker Hall of Fame member, holder of the Cavett Award, Leadership Expert in Residence at High Point University, and creator of training programmes taught in 90 countries through Crestcom International. Costco, FedEx, Harley-Davidson and IBM return to the same body of work because it makes service and leadership behaviour teachable at scale. Key speaking topics Everyday leadership without formal authority Service excellence and customer experience standards Organisational performance and accountability cultures Personal and team potential Intentional culture and engagement Leadership legacy and succession Ideal for CEOs and operating leaders setting service or culture standards across a distributed workforce CHROs and learning leaders building scalable leadership development for non-managerial staff Customer experience and service leaders in retail, hospitality, logistics and financial services Franchise and dealer networks where brand experience depends on people the corporate centre does not employ Audience outcomes A shared vocabulary for what extraordinary service looks like inside their own organisation A practical model for developing leadership behaviour in employees who hold no formal authority The Potential Matrix as a working tool for identifying where individual and team performance is capped A clearer view of culture, inspiration and emotion as deliberate leadership practices, not side effects Specific behavioural changes that frontline managers and individual contributors can apply the next working day

Why organisations work with Jim Knight Twenty years inside Hard Rock International leading global training, not a consultant looking in from outside. The frameworks he teaches were stress-tested across cafes, hotels, and casinos in fifty-plus countries. A culture and service argument anchored in three books (Culture That Rocks, Leadership That Rocks, Service That Rocks), the last two Amazon No. 1 bestsellers, with a consistent thesis rather than a topic catalogue. Practical fluency in the operating mechanics of training, onboarding, and frontline development. The work translates for hospitality, retail, franchise, and any business where the customer meets the brand through a junior employee. A delivery style built for energy-driven audiences. Knight’s background as a music teacher and his Hard Rock pedigree mean conference and franchise audiences treat him as a peer, not an academic visitor. Biography highlights Twenty years leading Global Training and Development for Hard Rock International, including Corporate University, e-learning, and leadership transition programmes. Founder and CEO of Knight Speaker, delivering culture, leadership, service, and engagement programmes worldwide. Author of Culture That Rocks (third edition), Leadership That Rocks (Amazon No. 1), and Service That Rocks (Amazon No. 1). Contributing member of the Rolling Stone Culture Council since 2020. Co-host of the Thoughts That Rock leadership podcast with Brant Menswar. Multiple Telly Awards for corporate training video, plus Brandon Hall Gold Best in Class for service recovery e-learning. Lifetime member of CHART. Biography Hard Rock built a global brand on the idea that the cafe, the hotel, and the casino should each feel like a live show. Holding that standard across more than fifty countries is not a marketing job. It is a training job. For two decades, Jim Knight ran that training function. That experience sits behind the Culture That Rocks series. The first book argued that culture is the operating system, not the wallpaper, and was named by Entrepreneur Magazine among the books most likely to change how a business is run. Leadership That Rocks and Service That Rocks extended the thesis into how leaders behave and how the customer actually feels the brand. Both reached Amazon’s No. 1 spot. The work translates particularly well for organisations whose product is delivered by frontline staff at scale: hospitality, retail, franchise systems, healthcare networks, and any consumer brand where a twenty-year-old in a uniform is the face of a billion-dollar logo. Knight speaks to those audiences as someone who has trained that workforce, not theorised about it. Beyond the speaking practice, he co-hosts the Thoughts That Rock podcast with Brant Menswar, contributes to the Rolling Stone Culture Council, and supports No Kid Hungry and Cannonball Kids’ Cancer through book and speaking proceeds. Among bureau-circuit culture speakers, the rarity is the operator pedigree. Most started as consultants. Knight started inside the room. Key speaking topics Organisational culture Customer experience and service differentiation Employee engagement and retention Leadership development Team building and frontline talent Hospitality, franchise, and consumer-brand operations Ideal for CHROs, learning and development leaders, and culture leads in consumer-facing organisations Franchise systems and multi-site operators where culture must scale across independent owners Hospitality, retail, and service-brand leadership audiences Conference and annual-meeting audiences looking for a high-energy culture keynote with operating substance Audience outcomes A working definition of culture as an operating system, with the mechanisms that hold it in place at scale Specific moves on hiring, onboarding, and frontline development drawn from Hard Rock’s training playbook A service-design lens for separating a brand experience from competitor parity Language and structure leaders can use to talk about engagement without falling into wellness-industry generalities

Why organisations work with Joe Mull He has a named, defensible framework, Employalty, that reduces engagement to three operating levers (Ideal Job, Meaningful Work, Great Boss) and links each to retention, reputation and revenue. He brings the credibility of running learning and development inside a major US healthcare employer, UPMC Physician Services, so the content lands with operators rather than HR theorists. He is one of fewer than 300 living speakers inducted into the Professional Speakers Hall of Fame, a body of work recognised by his peers in 2025. Publishers Weekly named Employalty a top business book of the year, which gives the keynote an evidence base buyers can quote back to their executive team. He owns the manager-as-multiplier argument with specific, repeatable behaviours, not generic “be a better boss” framing, which is what a CHRO actually needs to commission a change programme around. Biography highlights 2025 inductee, Professional Speakers Hall of Fame (CPAE), National Speakers Association. Certified Speaking Professional (CSP), NSA. Author of Employalty, named a top business book of the year by Publishers Weekly. Author of No More Team Drama and Cure for the Common Leader. Former Head of Learning and Development, Physician Services, University of Pittsburgh Medical Center (UPMC). Host of Boss Better Now, ranked among the top management podcasts globally. Named to Global Gurus’ Top 30 Management Speakers list in 2026. Contributor to and featured in The Wall Street Journal, Forbes, Fortune, and Harvard Business Review. Biography Engagement scores are a lagging measure of something more basic: whether people have a reason to commit. After three years of forced redesign, employees are choosier, quieter and more willing to walk, and the manager layer is where most organisations lose them. That is the territory Joe Mull works in. His Employalty framework, set out in the book Publishers Weekly named a top business book of the year, names three conditions that decide whether an employee commits or coasts: an Ideal Job, Meaningful Work, and a Great Boss. The argument is operational. Each lever maps to a manager behaviour, and each manager behaviour maps to retention, reputation and revenue. Before he was a keynote speaker, Mull ran learning and development for Physician Services at UPMC, one of the largest physician groups in the United States. That history matters. The content was built inside a healthcare employer under real workforce pressure, not derived from survey data, which is why operators tend to leave his sessions with specific things to change on Monday. In 2025 he was inducted into the Professional Speakers Hall of Fame, a recognition fewer than 1% of professional speakers receive. His podcast Boss Better Now sits among the most-listened-to management shows, and his commentary appears in the Wall Street Journal, Forbes, Fortune and Harvard Business Review. The through-line across all of it is the same wager: that the quality of bosses, not the quality of perks, decides whether a workforce stays. Key speaking topics Employee commitment and retention The manager-employee relationship as a business lever Workplace culture in the post-pandemic labour market Team dynamics and workplace conflict Leadership development for frontline and mid-level managers Workforce trends and the changing social contract of work Ideal for CHROs and senior HR leaders rebuilding retention and engagement strategy Heads of learning and development designing manager capability programmes Healthcare, hospitality, professional services and other high-turnover sectors CEO and executive offsites where culture and people strategy are on the agenda Audience outcomes A shared language for what actually drives commitment at work, anchored in the Employalty framework A clear read on where the manager layer is creating or destroying retention Specific behaviours managers can adopt to lift discretionary effort A sharper view of the trade-offs between engagement spend and manager capability investment Practical tools for addressing team drama, gossip and the conflict patterns that drain culture

Why organisations work with Roger Steare His ethicability RIGHT framework was adopted by BP into its 2011 Code of Conduct after Deepwater Horizon, and the programme was later recognised by the US Department of Justice in BP’s US$20.8 billion Consent Agreement. Few decision frameworks have been stress-tested at that scale. The MoralDNA psychometric, co-designed with psychologist Pavlos Stamboulides, has profiled more than 180,000 people across 200 countries. It gives boards a measurable language for ethical culture rather than a values poster. He has built ethical leadership programmes for BP, Citigroup, HSBC, PwC, the Financial Services Authority and the Serious Fraud Office. His client list is the regulator and the regulated, which is rare. He writes for the Financial Times as a columnist and reports for the Chartered Management Institute on the link between moral character and organisational performance. The argument is empirical, not aspirational. He brings the same ethical reasoning to AI governance that he applied to banking and energy. Boards confronting AI deployment get a method, not a moral panic. Biography highlights Honorary Visiting Professor of Organisational Ethics, Cass Business School (now Bayes), City, University of London Visiting Professor of European Studies, College of Europe, Bruges Co-designer of MoralDNA, used by more than 180,000 people in over 200 countries Author of Ethicability (5th edition) and Thinking Outside the Inbox; author of The MoralDNA of Performance for the Chartered Management Institute Designer of BP’s global ethical leadership programme for 4,000 leaders following Deepwater Horizon; framework cited in BP’s US Department of Justice Consent Agreement Financial Times columnist; Fellow of the Royal Society of Arts Biography Most ethics work in large organisations is theatre. Codes of conduct sit on intranets, e-learning modules are completed quickly, and the actual decisions get made the same way they always were. The MoralDNA work, built with psychologist Pavlos Stamboulides and now profiling over 180,000 people across 200 countries, was designed to interrupt that pattern. It measures how people actually reason about right and wrong, not what they say they value. The ethicability RIGHT framework took the same logic into operational decision-making. After Deepwater Horizon, BP incorporated it into the 2011 Code of Conduct and rolled an associated programme out to 4,000 leaders. In 2016 the US Department of Justice cited that programme as part of BP’s US$20.8 billion Consent Agreement. It is one of very few ethical decision tools stress-tested under genuine regulatory and reputational fire. The broader client list spans Citigroup, HSBC, PwC, Nationwide, Openreach, the Financial Services Authority and the Serious Fraud Office. As Honorary Visiting Professor at Cass Business School (now Bayes) he taught the same material to Executive MBA cohorts, and as Visiting Professor at the College of Europe he extended the work into European public policy. His Financial Times column and his Chartered Management Institute report, The MoralDNA of Performance, argue that moral character is correlated with measurable organisational outcomes. That argument now extends to AI. The questions a board faces about model deployment, accountability and bias are not new ethical questions, they are old ones in faster machinery. The work he brings to AI governance is the same reasoning he brought to banking after 2008 and to oil after 2010: a tested method for deciding what is right when commercial, legal and moral answers diverge. Key speaking topics Values-based leadership and ethical decision-making AI ethics and responsible technology governance Organisational culture and integrity Trust and the social contract of business Moral reasoning at board level Ethics in financial services and regulated industries Ideal for Boards and executive committees facing ethical or reputational exposure Chief Risk Officers, General Counsel and Chief Compliance Officers shaping culture beyond compliance Senior leaders in regulated sectors: financial services, energy, healthcare, defence Heads of AI, Chief Data Officers and technology leaders setting deployment standards Audience outcomes A tested method (ethicability RIGHT) for making decisions when commercial, legal and ethical pressures conflict A common language for ethical culture grounded in the MoralDNA evidence base A clearer account of why values-based leadership is correlated with organisational performance A practical framing for AI governance questions that boards can act on

Why organisations work with Alessandra Dabul A board chair and M&A lawyer who has spent three decades inside cross-border deals, so her ESG perspective lands as governance and diligence content, not as advocacy. President of the Board at Gavea Angels and board member at AmCham Brasil, giving her a working line of sight into how investors and corporates in Latin America are actually pricing ESG into capital decisions. Brings the rare combination of IBGC corporate governance certification with executive education in Sustainable Capitalism at UC Berkeley Law and Sustainable Business Strategy at Harvard Business School, applied to live private and public company boards. Speaks fluently in English and French to international audiences, with deep specificity on the Brazil and broader Latin American context that most global ESG speakers cover only thinly. Founding partner of two Brazilian firms focused on M&A and family business governance, which gives her credibility on succession, owner transitions, and the ESG questions that surface during ownership change. Biography highlights Founding partner of Pereira, Dabul Advogados and of RCA Governanca e Sucessoes, both Brazil-based firms. President of the Board at Gavea Angels, one of Brazil’s longest-standing angel investor networks. Board member at AmCham Brasil and member of Women Corporate Directors Brazil Chapter. Former director at Deloitte and senior manager at KPMG, with prior leadership at EY in southern Brazil. Masters and PhD in Economic Law and Social and Environmental Law; IBGC corporate governance certification. Executive education in Sustainable Capitalism and ESG at UC Berkeley Law, and in Sustainable Business Strategy at Harvard Business School. Biography Most boards in emerging markets are still treating ESG as a reporting exercise. The directors who have lived through cross-border M&A know the cost of that posture. Diligence opens up environmental liabilities, governance gaps, and labour exposures that were invisible in the management deck, and the deal repricing happens in the room. Alessandra Dabul has spent close to thirty years inside that room. She built her career advising European, North American, and Canadian corporates entering Brazil through acquisition, first as a director at Deloitte and senior manager at KPMG, with earlier leadership at EY, and now as founding partner of Pereira, Dabul Advogados and of RCA Governanca e Sucessoes. The second firm reflects the part of her practice focused on family business succession, where ownership transitions surface governance and ESG questions that cannot be deferred. Her board work runs in parallel. She is President of the Board at Gavea Angels, one of Brazil’s longest-standing angel investor networks, and a board member at AmCham Brasil. She holds IBGC corporate governance certification and has completed executive education in Sustainable Capitalism at UC Berkeley Law and Sustainable Business Strategy at Harvard Business School. The combination matters because the substance of ESG governance, as she frames it, is whether the board can defend a capital allocation, a deal, or a succession decision when it is questioned by an acquirer, a regulator, or a limited partner. That is the conversation she brings into the room: ESG as a discipline of decision, tested against the realities of M&A, board accountability, and investor capital in a Latin American market that does not yet have the regulatory scaffolding of Europe, but increasingly has the scrutiny. Key speaking topics ESG governance for boards and investment committees Sustainable business strategy in emerging markets Corporate governance and board effectiveness Cross-border M&A and post-acquisition integration in Latin America Family business succession and ownership transitions Angel investment and early-stage capital in Brazil Ideal for Boards and audit committees of multinationals with Brazilian or Latin American operations Chief sustainability officers and general counsel managing ESG diligence and reporting Private equity, venture capital, and angel investor networks pricing ESG into deal flow Family business owners and family office leadership facing succession or governance reform Audience outcomes A clearer view of the specific ESG questions that surface in cross-border M&A diligence, and how to answer them at board level. A working framework for distinguishing ESG narrative from ESG governance, with examples from Brazilian and Latin American board practice. Practical reference points on how angel investor networks and corporate boards are integrating ESG into capital decisions today. A grounded perspective on family business succession, including where ownership transitions create governance risk.

Why organisations work with Jason Harris He brings a working framework, No Fail Trust, that he has applied with Cisco Systems, Caterpillar, Ford and Lockheed Martin, not a set of war stories repackaged as leadership lessons. His operational credibility is current. He still flies commercial widebody aircraft for American Airlines, so the standards he teaches are standards he is still held to. He commanded a KC-46 air refuelling squadron, which means he has run a real organisation with real accountability for safety, performance and people, not only led from the cockpit. He taught Strategy and Innovation at the US Air Force Academy, which gives the framework an academic spine that most ex-military speakers do not have. His material translates cleanly to civilian teams under restructure, hybrid working strain or post-incident recovery, where the question is whether trust will hold when conditions degrade. Biography highlights Retired US Air Force Lieutenant Colonel, nearly 30 years of service across active duty and the Air Force Reserve Command, concluding as a flying Squadron Commander. US Air Force Academy graduate, later instructor in the Academy’s Military and Strategic Studies department. 11 combat deployments, 470 combat sorties, more than 2,000 combat hours across Iraq, Afghanistan and the Horn of Africa. Co-author of “Aiming Higher: A Journey Through Military Aviation Leadership” (RTI Press, 2022), reviewed in the USAFA Journal of Character and Leadership Development. Commercial pilot with American Airlines, type-rated on the Airbus A320 family and Boeing 757, 767 and 777. Featured in Forbes and on the History Channel series “Bermuda Triangle: Into Cursed Waters”. Biography A cargo aircraft taking fire on approach is not the place to discover that a crew does not trust each other. The cost of unspoken doubt in that environment is measurable in seconds and lives. Jason Harris flew 470 combat sorties in environments where that calculation was not theoretical. That operating context shaped a leadership method, not a memoir. The No Fail Trust framework codifies what high-functioning aircrews actually do: the habits of disclosure, calibration and accountability that hold a team together when conditions degrade. He has carried it into Cisco Systems, Caterpillar, Ford and Lockheed Martin, where the trust problem looks different on the surface but obeys the same logic underneath. Harris also brings the structural side. He taught Strategy and Innovation at the US Air Force Academy and commanded a KC-46 air refuelling squadron, which means he has been responsible for organisational design, safety culture and people decisions, not only flight operations. His co-authored book “Aiming Higher” (RTI Press, 2022) was reviewed in the Academy’s Journal of Character and Leadership Development, which is rare for a bureau speaker working in this lane. He still flies. As an American Airlines pilot type-rated across the Airbus A320 family and the Boeing 757, 767 and 777, the standards he asks corporate teams to consider are standards he is still operating under in the next week’s flight schedule. Key speaking topics Trust as an operational capability Leadership under high-consequence pressure Team performance in distributed and hybrid environments Psychological safety and crew resource management Decision-making under uncertainty Culture in safety-critical organisations Leading after restructure or incident Ideal for Boards and executive teams confronting a trust gap after restructure, leadership change or a public incident CHROs and culture leads designing for safety-critical or distributed teams Operational leadership cohorts in regulated sectors: aviation, energy, defence, logistics, financial services Sales kick-offs and leadership summits where the brief calls for credibility under pressure rather than motivational lift Audience outcomes A working definition of trust that can be observed, measured and rebuilt, rather than asserted A method for surfacing unspoken doubt inside senior teams before it becomes an operational cost A clearer view of how psychological safety, accountability and decision speed reinforce each other under pressure Specific behavioural habits drawn from aircrew practice that translate to civilian operating environments A sharper read on what leadership presence looks like when conditions are not stable

Why organisations work with Eric Termuende He gives leadership teams a working language for incremental change. The “one-degree shift” framework reframes culture work as a sequence of small, low-resistance moves teams can actually make, instead of a programme to be launched. His research base is original. Rethink Work and the surveys behind it focus on what attracts and retains the right people for a specific workplace, not the best people in the abstract, which is a more useful question for most CHROs. He pitches at team level, not enterprise level. Most future-of-work speakers operate at workforce-strategy altitude. Termuende speaks to the manager and the leader of leaders, which is where engagement and retention are actually won or lost. He has tested the material against operating environments at Amazon, IBM, Coca-Cola, Toyota, and Nokia. The keynotes have been refined through repeated commercial use, not built for the stage. Biography highlights Co-Founder of NoW of Work, a workplace innovation and leadership consultancy. Author of Rethink Work (Barlow Books), an Amazon best-seller on engagement and retention. Named to American Express’s Top 100 Emerging Innovators under 35. 2022 Arch Award for Early Career Achievement, Haskayne School of Business, University of Calgary. TEDx speaker (TEDxBCIT, “Bigger than Work”) and Walrus Talks contributor. Host of the One Degree Shift podcast, interviewing operators and executives on incremental team change. Biography Most culture programmes fail not because the diagnosis is wrong, but because the prescribed change is too big to land. Teams are asked to adopt new behaviours on top of existing workload, and the new behaviours do not survive the first quarter. Eric Termuende’s work begins from this observation. The argument running through Rethink Work and the surveys behind it is that engagement and retention are decided at the team level, by a small number of recurring behaviours, and that the right intervention is operational rather than aspirational. NoW of Work, the consultancy Termuende co-founded, is built around that premise. The “one-degree shift” framework is its working vocabulary: small, specific behaviour changes designed to reduce friction and build trust without triggering another transformation initiative. The credentials sit underneath the argument. American Express named him to its Top 100 Emerging Innovators. The University of Calgary’s Haskayne School of Business gave him its Arch Award for Early Career Achievement in 2022. The material has been refined in front of audiences at Amazon, IBM, Coca-Cola, Toyota, Nokia, and Zoom, and on TEDx and Walrus stages. For senior people leaders, the proposition is unusually concrete. Termuende leaves an audience with a way to act on Monday morning, not a thesis to debate. That is rare in the future-of-work category, where most speakers operate one level too high to be useful to the line managers who actually run the teams. Key speaking topics Future of work and workforce design Team performance and trust Talent attraction and retention Workplace culture and engagement Multigenerational teams Leadership in uncertainty AI and the manager’s role Ideal for CHROs and people leaders responsible for engagement and retention strategy Leadership development and learning teams designing manager curricula Operations and divisional leaders running multigenerational teams under change Executive offsites focused on culture and talent in growth or post-merger contexts Audience outcomes A working framework for designing small behavioural shifts that hold at team level A clearer answer to which people the organisation should be attracting, not just how to attract more Practical positions on the multigenerational workforce that line managers can apply A reframing of culture work as operational practice, not communications activity

Why organisations work with Lisa Snowdon She has spent two decades in front of national audiences on Capital FM, ITV and Sky, and brings that presence into a room that has never discussed menopause out loud before. Her advocacy is organised, not anecdotal. As a founding voice in Menopause Mandate alongside Davina McCall and Mariella Frostrup, she has helped move menopause from a private health issue into a policy and workforce conversation. Just Getting Started (HarperCollins, 2023) gives the talk a specific evidence base on perimenopause, HRT, and the lived realities of midlife, rather than a generic wellbeing pitch. She makes the topic accessible to mixed audiences, including male senior leaders who may never have heard the word “perimenopause” used in a professional setting. Her fashion correspondent role on This Morning and her We’re Not Getting Any Younger podcast keep her closely connected to how midlife women actually talk about their lives, which informs how she addresses them at work. Biography highlights Fashion correspondent, ITV This Morning. Author, Just Getting Started: Lessons in life, love and menopause, HarperCollins, 2023. Co-presenter, Capital FM Breakfast Show, London, 2008 to 2014. Show won Breakfast Show of the Year at the 2014 Sony Radio Academy Awards. Host, Britain’s Next Top Model, Living TV / Sky, 2006 to 2009. Celebrity MasterChef Champion, BBC, 2022. Founding voice in Menopause Mandate alongside Davina McCall, Mariella Frostrup and MP Carolyn Harris. Biography Most workplaces have a policy on parental leave. Very few have anything coherent on the decade that follows it. Menopause sits in that gap, and it is one of the most consistent reasons women leave senior roles in their late forties and fifties. Snowdon’s contribution is to make that conversation routine rather than uncomfortable. She came to it through her own experience and a national platform. After two decades modelling at the top of the industry, including the Gucci campaigns, she moved into broadcasting, co-hosting Capital FM’s London Breakfast Show for six years and presenting Britain’s Next Top Model on Sky. The Capital show won Breakfast Show of the Year at the 2014 Sony Radio Academy Awards while she was on it. The advocacy work is structured. Just Getting Started (HarperCollins, 2023) sets out what perimenopause actually feels like, what the treatment options are, and where the gaps in clinical and workplace support sit. Through Menopause Mandate, alongside Davina McCall, Mariella Frostrup and MP Carolyn Harris, she has pushed for changes to NHS prescribing, HRT availability and workplace policy. For organisations, the value is specific. Many internal menopause initiatives stall because the topic feels too clinical for HR and too personal for line managers. Snowdon’s sessions move the conversation past that block by giving people permission, vocabulary and a credible voice they recognise from their living rooms. Key speaking topics Menopause in the workplace Midlife women’s health Breaking workplace taboos Confidence and reinvention after forty Women, ageing and visibility Body image and self-image Ideal for HR, DEI and wellbeing leads designing menopause and women’s health policy Leadership audiences where the topic has not yet been opened Internal networks for women in midlife and their allies Industry events seeking a recognisable voice on midlife and longevity Audience outcomes A clear sense of how menopause shows up in performance, retention and engagement data Language that line managers can actually use without embarrassment Familiarity with the current UK policy and clinical landscape, including HRT access Honest, lived perspective from someone who has navigated the transition publicly A starting point for designing or strengthening a menopause-at-work programme

Why organisations work with Zing Tsjeng A working journalist’s instinct for what an audience actually wants to hear, sharpened across VICE, the BBC and the i newspaper, brought to corporate stages where most speakers sound rehearsed. A four-volume body of work in Forgotten Women that pulls 190 named historical women into business and cultural conversations, giving inclusion content that is specific rather than slogan-driven. Co-hosting Good Bad Billionaire with BBC Business Editor Simon Jack means she can interrogate wealth, power and ambition with a financial-journalism register, not a generic culture take. A presenter’s hosting craft tested on Question Time, Have I Got News For You and Front Row, useful when the brief is moderation, panel chairing or on-stage interview rather than a solo keynote. An Oxford visiting professorship in Creative Media gives the academic credential to anchor talks on media, narrative and identity for senior internal communications and brand audiences. Biography highlights Former Editor-in-Chief, VICE UK and VICE.com; launched Broadly in 2014. Co-host, Good Bad Billionaire, BBC Sounds, with Simon Jack. Author, Forgotten Women series, Octopus Publishing, anthologised by Brazen in 2022. Visiting Professor of Creative Media, University of Oxford, since 2022. Highly commended, British Journalism Awards 2020. Columnist for the i newspaper; contributor to British Vogue, The Guardian, The Sunday Times, Dazed. Biography Inclusion content inside large organisations has a credibility problem. Most of it is either statement-led or driven by external pressure, and very little of it is grounded in the actual content of the histories it claims to recover. That gap is where Tsjeng’s work begins. The Forgotten Women series is a four-volume project that profiles more than 190 women, scientists, leaders, artists, reformers, who shaped fields that later forgot them. Octopus published the books between 2018 and 2019; Brazen reissued the anthology in 2022. The work is research, not advocacy, and it gives senior audiences a vocabulary for inclusion that does not collapse the moment scrutiny arrives. She runs a parallel journalism career that gives her a working register most cultural speakers do not have. As Editor-in-Chief of VICE UK she managed teams across the US and UK, launched Broadly, and oversaw video work that drew tens of millions of views. With Simon Jack on the BBC’s Good Bad Billionaire she now interrogates wealth, power and ambition for a mainstream business audience, with the show topping UK audio charts in 2024. The credential anchor is real. Oxford appointed her Visiting Professor of Creative Media in 2022; she lectures in journalism at City, University of London; she was highly commended at the British Journalism Awards 2020. Question Time, Have I Got News For You and Front Row have all used her as a contributor, which is why corporate clients including SXSW, Web Summit, Netflix and Sky tend to book her to chair, moderate or interview at the moments where the room expects a working broadcaster, not a motivational voice. Key speaking topics Hidden histories of women in business, science and leadership Wealth, power and the lives of billionaires Media, journalism and the modern news industry Inclusion, identity and cultural narrative LGBTQ+ representation in public life On-stage hosting, moderation and panel chairing Ideal for CHROs, heads of DEI and internal communications leaders briefing audiences on inclusion with substance Brand, marketing and editorial leaders working on culture-led storytelling Conference programmers needing a senior journalist to chair, moderate or interview on the main stage Leadership teams hosting International Women’s Day, Pride or cultural anniversary events that need a credible voice rather than a generic one Audience outcomes Specific historical reference points that make inclusion content land with executive audiences A clearer view of how wealth, power and ambition are reported and judged in mainstream media today Confidence in handling identity and cultural topics from a journalist’s evidence base, not a political register Practical reading on how stories travel in modern media, drawn from VICE, the BBC and national press A sharper sense of what audiences want to hear from leaders speaking about inclusion and culture

Why organisations work with Beatrice Kabutakapua A journalist’s discipline applied to leadership voice. A decade as a London-based foreign correspondent gives her a working method for turning messy human material into a clear, defensible narrative that holds up in a boardroom. A published methodology, not a workshop format. Lead With Your Story sets out a usable framework for converting lived experience into leadership content, which DEI and L&D teams can build a programme around rather than a single session. Harvard’s “Public Narrative” training is behind the work. The frame she uses sits inside an established discipline of civic and organisational storytelling, not a personal brand exercise. A specific answer to the diversity-at-the-top problem. She works with the leaders companies have invested in for years and still struggle to promote, and gives them language for authority on their own terms. A four-language operator. Sessions delivered in English, French, Italian and Spanish, with experience across European, North American and Middle Eastern audiences. Biography highlights Founder and CEO of The Business Storytelling Centre. Author of Lead With Your Story: How to Turn Your Lived Experience Into Your Leadership Superpower (Amazon bestseller, 2025). Harvard University certificate in Public Narrative: Leadership, Storytelling and Action. MA in international journalism, Cardiff University; MSc in social research methods, University of Sussex. Former foreign correspondent covering human rights, international development and African affairs. Client roster includes WPP Media, Aviva, Save the Children, Booking.com, Holland & Barrett, the Lankelly Chase Foundation and the Pacific Council on International Policy. Biography Most diversity strategies stop working at the threshold of the senior team. The pipeline is full, the sponsorship budget is spent, and yet the same kind of leader keeps getting promoted. The block is rarely capability. It is that the people coming through have spent their careers translating themselves into a voice the organisation already trusts, and that translation runs out at the point where authority needs to feel personal. Beatrice Kabutakapua works on that exact gap. Trained as a journalist at Cardiff, with a Harvard certificate in public narrative and a decade as a London-based foreign correspondent behind her, she founded The Business Storytelling Centre to give senior and emerging leaders a method for leading from their own material rather than someone else’s template. Her 2025 book Lead With Your Story, an Amazon bestseller, sets out the system she uses with clients. Her client roster is built around the buyers who feel this problem most directly. WPP Media, Aviva, Save the Children, Booking.com, Holland & Barrett, the Lankelly Chase Foundation, the European Journalism Centre and the Pacific Council on International Policy all sit inside her recent work, typically commissioned through DEI, People and Culture, or L&D leads. Sessions run in English, French, Italian and Spanish. The editorial background matters. She does not treat storytelling as motivation. She treats it as a discipline for extracting the specific, defensible argument inside a leader’s experience and giving it commercial form, which is why her sessions tend to land with senior audiences who are sceptical of softer leadership content. Key speaking topics Business storytelling for leaders Authentic leadership and lived experience Visibility and voice for under-represented leaders Inclusive leadership pipelines Internal communication and culture Coaching for newly promoted leaders Cross-cultural leadership communication Ideal for CHROs and Chief People Officers redesigning the senior leadership pipeline Heads of DEI and inclusion leads commissioning substantive, capability-led inclusion work L&D directors building authentic leadership and executive presence programmes Internal communication leads working on the leader visibility and culture narrative Audience outcomes A working method for turning their own lived experience into a leadership argument that holds up with a senior audience Specific language for the moments where existing executive communication training falls short A clearer view of why their current diversity-at-the-top interventions are not converting, and what to change Practical structures for coaching newly promoted leaders through the visibility threshold A vocabulary for inclusion work that senior leaders can use without political signalling

Why organisations work with Jamie Theakston Heart Breakfast reaches a daily UK audience in the millions, which means an internal audience recognises him on sight and an external audience trusts the room he is in. He has hosted live network television in formats that test pacing and composure: Live & Kicking on BBC1, Top of the Pops, The Games on Channel 4. Long-form live experience translates directly to long awards evenings. His on-air partnership with Amanda Holden on the UK’s biggest commercial breakfast show is built on interview craft, which carries into panel moderation and senior interview slots on conference stages. He works comfortably across formats: awards host, conference MC, after-dinner host, panel moderator, all from the same booking. Biography highlights Co-host of Heart Breakfast, Heart Radio’s national UK breakfast show, with Amanda Holden. Co-presenter, with Zoe Ball, of Live & Kicking on BBC1, 1996 to 1998. The show won a BAFTA. Host of Top of the Pops, BBC1, 1998 to 2003. Narrator of Traffic Cops, on BBC and Channel 5 since 2003. Co-host, with Alexander Armstrong, of a wine podcast. Trained at the National Youth Theatre from age 13. Biography National breakfast radio is the hardest live shift in British media. Three hours, every weekday, with no script that survives contact with breaking news, traffic, listener calls or a co-host on a tangent. Jamie Theakston has held one of those chairs since 2005, currently alongside Amanda Holden on Heart Breakfast, the UK’s largest commercial breakfast show. Before Heart, he co-presented Live & Kicking on BBC1 with Zoe Ball from 1996 to 1998, the BAFTA-winning Saturday morning show that pulled twice the audience of any rival in its slot. He hosted Top of the Pops through its final mainstream era between 1998 and 2003, interviewing every major artist that passed through it. He has narrated Traffic Cops on BBC and Channel 5 since 2003. That mileage is the product organisations book. Awards evenings, internal conferences, customer events, after-dinner formats: the work that goes wrong when the host cannot read a room, cannot recover when an autocue fails, cannot move from a comedy bit to a moment of genuine recognition without breaking tone. Theakston has done that work on live national television and live national radio for nearly three decades. He hosts as a known quantity. The audience knows the voice and the face. The executive team gets a host who has covered everything from royal memorial broadcasts to chart shows and treats both with the same level of preparation. Key speaking topics Awards hosting Conference and event MC Panel moderation Senior leader interviews on stage After-dinner hosting Ideal for Internal awards and recognition evenings Annual customer and partner conferences Sales kick-offs and all-hands events Charity galas and fundraising dinners Audience outcomes A live event that runs to time, holds energy through the long middle section, and lands its key recognition moments cleanly. Senior leader interviews and panels that produce usable answers rather than rehearsed talking points. A familiar broadcast voice on stage that warms the room before the substantive content begins.