Employee Engagement

Why organisations work with Charlotte Richardson She works live on national radio and television every week, including TalkSport, BBC Final Score, Times Radio Breakfast and Charlton TV, which is the same craft that internal conferences and awards evenings need on stage. She is TalkSport’s first female commentator and the first woman to commentate for TalkSport at a Women’s World Cup, which gives a content keynote on inclusion in male-dominated industries genuine first-person material rather than a borrowed argument. She moves between formats inside a single booking: opening host, panel moderator, on-stage interviewer of a senior leader, awards announcer, after-dinner host. For organisations programming a women in sport or inclusion strand alongside an event, she can host the day and deliver the keynote, which removes a second booking and keeps tone consistent. Biography highlights TalkSport’s first female commentator, covering the men’s football pyramid, the Women’s Super League and the Women’s Championship across TalkSport and TalkSport 2. Reporter on BBC Final Score, the BBC’s prime-time Saturday afternoon football results programme. Sports analyst and contributor on Times Radio Breakfast. Co-host of In The Box, the England Football podcast produced with the FA’s grassroots football team. Pitch-side presenter and live broadcast host for Charlton Athletic’s Charlton TV at The Valley. Began her career on the operator side of the industry in sports marketing and communications before moving into broadcasting via BBC local radio. Biography Live football radio is unforgiving. The match does not pause for a missed cue, the crowd noise does not let a commentator catch a breath, and the audience can tell within thirty seconds whether the voice on air knows the game. Charlotte Richardson commentates on it weekly for TalkSport, the UK’s largest commercial sports network, and was the first woman the station put in that chair. Her broadcasting career started in BBC local radio and progressed to Final Score, the BBC’s Saturday afternoon football programme, before TalkSport. She now covers the full men’s pyramid, the Women’s Super League and the Women’s Championship across TalkSport and TalkSport 2, reports on Times Radio Breakfast, and hosts pitch-side and live coverage for Charlton Athletic’s Charlton TV. With Tom Lee she co-presents In The Box, the FA’s England Football podcast on grassroots football. That mix of live commentary, pitch-side presenting and studio analysis is the relevant credential for corporate work. Awards evenings, customer conferences and internal events run on the same skills: pace, recovery, the right question to a senior leader on stage, the ability to cover a gap in the running order without showing it. Richardson does that work in front of national audiences every week. She also has a content keynote that most hosts do not. Becoming the first woman to commentate for TalkSport at a Women’s World Cup, and on the men’s football pyramid more broadly, gives her a first-person account of inclusion in a male-dominated industry that an organisation programming a women’s network event, an International Women’s Day moment, or a sports-themed internal day can build a session around. Key speaking topics Conference and awards hosting Panel moderation and on-stage interviewing Women in sport Inclusion in male-dominated industries Sports broadcasting and live event craft Ideal for Internal women’s network events and International Women’s Day programmes Annual customer and partner conferences requiring a host and moderator Internal awards and recognition evenings Sponsor and hospitality events around football and major sporting fixtures Audience outcomes A live event that holds pace, recovers cleanly when something slips, and lands its recognition moments. Panels and senior leader interviews that produce direct answers rather than rehearsed lines. A first-person account of breaking into a male-dominated industry that an inclusion strand can be built around.

Why organisations work with Ben Keene Twenty years of founding and running purpose-led ventures, from a crowdfunded Fijian island community to a climate startup platform, gives him a practitioner’s view of what actually holds communities together under pressure. A repeatable community-building method, the “5 R’s”, field-tested inside Rebel Book Club across 10 cities and 5,000 members, and translated for corporate audiences. Author of “Tribe Wanted” (Ebury Press, 2008), the book behind the BBC2 series, which gives his community thesis a public, documented origin story that most speakers in this space do not have. Equally comfortable hosting, facilitating, and running workshops, which means the same brief can be delivered as a keynote, a leadership offsite session, or a multi-day internal accelerator. Active founder work in climate and AI through Raaise and Good with AI, so his material on sustainability communication and responsible AI comes from current operating experience, not commentary. Biography highlights Founder, Tribewanted (2006-2016); built a crowdfunded sustainable-tourism community on Vorovoro, Fiji, later extended to Sierra Leone and Umbria. Author, “Tribe Wanted: My Adventure on Paradise or Bust”, Ebury Press, 2008. Subject of a five-part BBC2 series on the Fiji project, broadcast winter 2008. Co-founder, Rebel Book Club, a paid non-fiction reading community operating across 10 cities. Former lead of The Escape School at Escape the City; business advisor and mentor at Virgin StartUp. Founder of Raaise (climate startup fundraising platform) and Good with AI (AI education cohorts). Biography Building a physical community on a remote Fijian island with strangers recruited online is not a business-school case study. It is what Ben Keene did in 2006 when he co-founded Tribewanted, and the project ran for a decade across Fiji, Sierra Leone, and Umbria. It produced a BBC2 series, a book with Ebury Press, and several million dollars of investment into the regions it touched. The interesting part, for organisations, is what he took from it. Communities with paying members do not behave like audiences or customers. They need rhythm, roles, and a reason to return. Keene has spent the years since codifying how that works, most visibly in Rebel Book Club, the non-fiction reading community he co-founded in 2015 and grew to around 5,000 members in 10 cities. He applies the same lens to the commercial problems leaders actually bring him: why sustainability messaging lands with colleagues but not customers, why purpose programmes fade after the launch moment, why AI adoption stalls when it is framed as a tool rather than a practice. His current work through Raaise and Good with AI keeps him inside those problems as a founder, not a commentator. The through-line is specific. He is a founder who has repeatedly built communities that people pay to belong to, and he has turned the method into something organisations can use. Key speaking topics Community building inside organisations Purpose-driven business and impact entrepreneurship Sustainability communication and consumer behaviour Responsible AI and practical adoption Employee engagement through shared rituals and rhythm Founder lessons from climate and impact ventures Ideal for CHROs and internal communications leads designing engagement, belonging, or community programmes. Sustainability and ESG leads who need to translate strategy into language that customers and employees act on. Founders, innovation teams, and corporate venture units looking for a practitioner view of how purpose-led businesses scale. Learning and development leads building cohort-based programmes on AI, climate, or entrepreneurial mindset. Audience outcomes A clear method for building an internal or customer community, drawn from the “5 R’s” framework he has tested at scale. Honest distinctions between communities, audiences, and networks, and what each actually requires from the organisation. Concrete examples of where sustainability messaging fails with consumers and what reframing it around customer value looks like. A founder’s view of responsible AI adoption inside teams, grounded in his current cohort work rather than abstract policy. Renewed conviction that purpose and commercial outcomes reinforce each other when the community layer is built deliberately.

Why organisations work with Rahul Kapoor A mindset framework taught inside IIM Bangalore’s Executive General Management Programme since 2009, not a stage routine reverse-engineered into a workshop. Two published books with Times Group Books and a long catalogue of corporate engagements with Accenture, Amazon, Cisco, Google, Microsoft, and Samsung give buyers a track record across multinational audiences. Content is built for the personal layer of leadership performance: focus, self-direction, recovery, decision discipline. The brief that fits is “our senior people are running on empty,” not “we need a lecture on strategy.” Delivers in English and Hindi across South and Southeast Asia, the Gulf, and North America, which is rare for the South Asian executive audience segment. Biography highlights Guest faculty, IIM Bangalore, since 2009, leading the “Bond and Learn” programme for EGMP, Entrepreneurs & Family Businesses, and Armed Forces cohorts. Author of Workwise: Lessons in Excellence for Young Professionals (Times Group Books) and Dad and I. Outstanding Young Persons of India Award (2010); Young Achievers Award for Social Entrepreneurship (2016). Corporate engagements with Accenture, Amazon, Adobe, American Express, Cisco, Dell, Google, Microsoft, Samsung, SAP Labs, Nestle Nutrition Institute. Contributor to The Times of India (Education Times), Dainik Bhaskar, and Feelings Magazine. Bilingual delivery in English and Hindi, with engagement track record across India, the Gulf, Southeast Asia, and North America. Biography Most senior professionals reach a ceiling that has nothing to do with skill. Their calendars are full, their results are visible, and yet the personal layer underneath, the capacity to think clearly and recover quickly, is no longer keeping up with the role. Rahul Kapoor’s body of work addresses that layer directly. He has been guest faculty at IIM Bangalore since 2009, where his “Bond and Learn” sessions sit inside the Executive General Management Programme, the Entrepreneurs and Family Businesses Programme, and the Armed Forces Programme. The institutional context matters: the same content that runs as a keynote in a corporate room has been refined inside one of India’s most rigorous executive education environments for over a decade. His book Workwise: Lessons in Excellence for Young Professionals, published by Times Group Books, codifies the framework. Dad and I, a second book aimed at younger readers, extends it. Two awards, the Outstanding Young Persons of India and the Young Achievers Award for Social Entrepreneurship, recognise the contribution to early-career and youth audiences alongside the corporate work. The corporate roster reads like a global technology and professional services list: Accenture, Amazon, Cisco, Dell, Google, Microsoft, Samsung, Adobe, American Express, SAP Labs. What buyers in those rooms are commissioning is not a strategy lecture. It is a confident, bilingual practitioner who can shift the internal state of a senior audience inside ninety minutes and leave them with a usable mental model afterwards. Key speaking topics Mindset and self-leadership Personal performance and goal achievement Purpose, values, and work-life integration Resilience and emotional regulation under pressure Team motivation and engagement Executive development for early- and mid-career leaders Ideal for CEO and CHRO audiences commissioning an opening or closing keynote at leadership offsites Sales and revenue teams entering a high-stakes quarter or post-restructure period Executive education and high-potential cohorts inside multinationals operating in South and Southeast Asia Family business and entrepreneur networks looking for a serious mindset and values session Audience outcomes A direct framework for self-direction and personal performance that survives contact with a real working week Renewed clarity on individual purpose and how it maps onto current organisational role Practical tools for emotional regulation and recovery under sustained pressure A shared language inside the team for discipline, focus, and follow-through

Why organisations work with Ben Whiting He converts a 20-year corporate mentalism career into a working communication toolkit, the same techniques magicians use to read a room, build rapport quickly, and hold attention under pressure. The Limitless Culture keynote pairs entertainment with practical tools, so the ideas land in a way that reduces the usual gap between conference-room inspiration and Monday-morning behaviour. A track record across Apple, Google, Amazon, American Express, Schlumberger, and UNiDAYS, organisations that already have access to most leadership content and still book him for culture and connection work. A delivery style designed for audiences fatigued by another panel and another slide deck, which gives internal sponsors a memorable centrepiece for offsites, sales kickoffs, and culture days. Biography highlights Twenty-plus years as a corporate magician and mentalist with performances in over 30 countries. TEDx speaker, TEDxTraverseCity: “Connect Like a Mind Reader”. Featured in The New York Times and Entrepreneur Magazine. Named clients include Apple, Google, Amazon, American Express, Schlumberger, UNiDAYS, Crystal Cruises, HARPO Studios, and Facebook. Signature keynote: Creating a Limitless Culture. Hired by an international leadership development firm to design and deliver corporate content globally after his TEDx talk. Biography Most workplace communication problems are not information problems. People have the data, the slides, and the strategy document. What they lack is the attention, trust, and connection that make the message stick. Ben Whiting’s career sits exactly at that gap. For two decades he worked as a corporate magician and mentalist in more than 30 countries, performing for audiences from Crystal Cruises and HARPO Studios to Facebook. The craft was reading rooms quickly, holding attention without props beyond the human voice, and creating moments people remembered long after they had left. That is the same skill set most leaders are trying to learn in a different vocabulary. After his TEDx talk “Connect Like a Mind Reader” in 2017, an international leadership development firm hired him to translate the mechanics of mentalism into corporate content. The result became Creating a Limitless Culture, a keynote built around three competency areas: clearer communication, more connected teams, and a shared mindset for navigating change. Apple, Google, Amazon, American Express, Schlumberger, and UNiDAYS have all booked the work. What makes the offer commercially interesting is the format. Whiting delivers serious content about culture and communication through a performance that audiences remember, which solves a recurring problem for internal sponsors: how to put substantive ideas in a room without losing the room. Coverage in The New York Times and Entrepreneur Magazine reflects an audience response that is closer to entertainment economics than to standard conference programming. Key speaking topics Workplace culture and connection Communication under pressure Change management and team adaptability Employee engagement Hybrid and remote team connection Innovation mindset Leadership communication Ideal for CHROs and people leaders running culture, engagement, or change programmes Sales and revenue leaders planning kickoffs where energy and message retention both matter Internal communications and L&D teams designing leadership offsites Conference organisers who need a keynote that resets a fatigued audience without sacrificing substance Audience outcomes Communication techniques drawn from mentalism that read attention, build rapport, and shift a room A working language for connection inside teams, particularly across hybrid and remote setups A reframing of change that treats new conditions as an opening rather than a threat A memorable shared reference point the audience can carry back into the workplace Practical prompts for leaders on how to model the culture they want their teams to adopt

Why organisations work with Phil Olley He gives leadership groups a working method for personal composure under pressure, not a generic resilience talk. The NEXUS Code is his own framework, refined over more than two decades of client work. His credibility rests on operating experience: six years as a Royal Navy officer, a sales and financial planning career, and a coaching practice founded in 1999. He speaks to commercial audiences as a peer, not an academic. He has a documented recovery story, a near-death incident in March 1999, which anchors his material on adversity and decision-making in something specific rather than rhetorical. He has been retained by Shell, PepsiCo, Mars, Kellogg’s, The Wood Group and IOSH, which signals that operating businesses, not just conferences, find the material useful. He has authored three books, including RESULT! published by Pearson, giving him a body of written work that buyers can read before commissioning. Biography highlights Former Royal Navy officer, six years’ service. Founded his performance coaching practice in 1999. Author of three books: Counting Chickens, RESULT! Think Decisively, Take Action and Get Results (Pearson, 2013), and Reflections from the White Tunnel (FCM Publishing, 2017). Creator of The NEXUS Code framework. Named corporate clients include Shell, PepsiCo, Mars (Masterfoods), Kellogg’s, The Wood Group, IOSH and Blevins Franks International. Media appearances include The Richard and Judy Show, BBC Radio 4 and The Times. Biography Most leadership advice on resilience starts from a model. Olley starts from an event. On 18 March 1999 he collapsed on a pavement and was revived by paramedics. The same year, he closed his sales and financial planning career and built a coaching practice around a single question: what actually holds people steady when the ground moves. That question became The NEXUS Code, a working framework on self-leadership, focus and execution that he has refined over more than two decades of client engagements. It is not a research model. It is a practitioner’s method, built and tested in front of sales teams, leadership groups and business owners under real commercial pressure. The body of written work backs the speaking. RESULT! Think Decisively, Take Action and Get Results was published by Pearson in 2013. Counting Chickens preceded it. Reflections from the White Tunnel, his most personal book, was published by FCM Publishing in 2017 and ties the recovery story directly to the framework. Three books give a buyer something concrete to read before commissioning a session. The career arc behind all of this matters for credibility with commercial audiences. Six years as a Royal Navy officer, then a sales and financial planning career, then his own business. Clients have included Shell, PepsiCo, Mars, Kellogg’s, The Wood Group and IOSH. He talks to leaders as someone who has carried a number and led a team, not as someone observing from a faculty position. Key speaking topics Self-leadership under pressure Mental toughness and resilience Goal setting and execution Performance coaching for leaders and teams Leading through change and adversity Employee engagement in difficult conditions Ideal for Sales leadership conferences and annual kick-offs. Leadership offsites for senior teams under restructuring or pressure. Owner-managed businesses and senior commercial functions in larger organisations. Professional services and financial services audiences working to lift execution and accountability. Audience outcomes A working method for holding composure and focus when conditions are difficult. A clearer view of where personal performance is being lost to noise rather than effort. Specific language and habits for converting goals into delivered results. A reset on how to lead a team through repeated change without losing momentum.

Why organisations work with Jack Becker He converts a specific carrier-deck method, Crew Resource Management, into an operating routine that safety, sales, and operations teams can run every week. His Brief-Execute-Debrief-Perfect process gives leaders a common language for accountability that does not rely on personality or tenure. He has run this playbook across all seven regions of GE Power and Water, with a reported 60 percent drop in OSHA recordable mishaps inside that footprint. As a former Landing Signals Officer, he brings a rare fluency in how to give and receive hard feedback in the moment without breaking trust. He speaks credibly to both the boardroom and the line: the same framework has been used with Truist Bank, American Heart Association, Allied Transportation, and BP. Biography highlights Former U.S. Navy F/A-18 Hornet and Super Hornet fighter pilot with over 2,000 supersonic flight hours Combat veteran of Operation Iraqi Freedom and former Landing Signals Officer aboard nuclear-powered aircraft carriers Graduate of the U.S. Naval Academy, BS in Political Science with emphasis on organisational leadership Founder and CEO of Flight Level Solutions, Inc., a human performance and execution consultancy Keynote client roster includes GE, Truist Bank, American Heart Association, Allied Transportation, and BP Signature keynote franchise “Supersonic Success,” with adaptations for sales, safety, patient safety, and athletic performance Biography On a carrier deck, a small mistake becomes a fatal one in seconds. That environment produced the discipline at the centre of Jack Becker’s work: the Crew Resource Management routine that navy aviators use to brief every mission, execute it, then debrief it line by line before the next flight. Becker flew the F/A-18 Hornet and Super Hornet in the U.S. Navy, including strike missions in Operation Iraqi Freedom, and served as a Landing Signals Officer responsible for waving fighter jets onto the deck of nuclear-powered carriers. He came out of that career with more than 2,000 supersonic flight hours and a conviction that what made his squadrons reliable was not talent but a repeatable operating rhythm. Flight Level Solutions, the consultancy he founded and now runs as CEO, translates that rhythm into a corporate routine: Brief, Execute, Debrief, Perfect. Safety, sales, and operations leaders use it to tighten pre-work, force honest after-action conversations, and reduce the compounding cost of small errors. Named engagements include GE Power and Water, where the firm reports a 60 percent drop in OSHA recordable mishaps across its seven regions, as well as Truist Bank, American Heart Association, Allied Transportation, and BP. The argument he brings to a stage is a practical one. High-consequence performance does not come from heroics; it comes from a team that briefs the same way every time, holds each other to the plan, and tells the truth in the debrief. That is the routine he trains leaders to install. Key speaking topics Crew Resource Management for corporate teams Leadership and decision-making under pressure Briefing, execution, and debrief discipline Human error reduction and operational reliability Team communication and psychological safety Safety culture in high-consequence environments Sales execution and performance cadence Ideal for Safety and operations leaders in industrial, energy, transport, and healthcare settings Sales leadership and revenue teams that need a shared execution cadence Executive development programmes focused on decision-making under pressure Patient safety, clinical operations, and quality leadership in healthcare systems Audience outcomes A concrete four-part operating routine, Brief-Execute-Debrief-Perfect, that teams can run the week after the keynote A practical vocabulary for giving and receiving hard feedback in the moment, drawn from LSO practice Specific tactics used by fighter squadrons to cut avoidable error and tighten handoffs A clearer view of how psychological safety and accountability coexist inside high-performing crews Worked examples from carrier aviation mapped onto corporate settings in safety, sales, and operations

Why organisations work with Candice Brathwaite Two Sunday Times bestsellers built on different theses. I Am Not Your Baby Mother (2020) reshaped national conversations on Black British motherhood. Manifest(o) (2024) became an instant bestseller on intention and self-belief, and took her on a sold-out international tour across the UK, US and Canada. Lived authority on inclusion and representation in a moment when most DEI speakers have either lost the room or become politically performative. Her debut was the first book by a Black British woman about Black British motherhood to enter the British Library. A speaker who can hold uncomfortable conversations and keep audiences listening. Liberty London described her keynote as “the best we have ever put on in 150 years of the store.” Cross-sector keynote track record across financial services, professional services, retail and tech: NatWest, Barclays, Clifford Chance, Linklaters, Ralph Lauren, Sainsbury’s, Deliveroo, Liberty London and the Cambridge Union. The timing and craft of a working broadcaster, drawn from regular appearances on ITV’s Lorraine and Steph’s Packed Lunch, her role as Contributing Editor at Grazia, and writing across the Guardian, Harper’s Bazaar and Stylist. Biography highlights Two-time Sunday Times bestselling author: I Am Not Your Baby Mother (Quercus, 2020) and Manifest(o) (Quercus, 2024) First book by a Black British woman about Black British motherhood to enter the British Library Founder of Make Motherhood Diverse, the campaign challenging stereotyped representations of parenthood in British media Contributing Editor at Grazia and regular UK television presenter on ITV’s Lorraine and Steph’s Packed Lunch Host of Conversations with Candice (Acast, 2026), following the multi-million-download Closet Confessions Keynote clients include NatWest, Barclays, Clifford Chance, Linklaters, Ralph Lauren, Sainsbury’s, Deliveroo, Liberty London, the Royal College of Midwives and the Cambridge Union Biography Most corporate conversations about inclusion have stopped landing. The language is familiar, the speakers cautious, and the audiences switched off. The substance still matters; the form has stopped working. In 2016 a blog post asked where the Black mothers were in British parenting media, and started building an answer. The blog became Make Motherhood Diverse. The platform became a book. I Am Not Your Baby Mother (2020) was a Sunday Times bestseller and the first book written by a Black British woman about Black British motherhood to enter the British Library. A second Sunday Times bestseller followed in Manifest(o) (2024), with a sold-out international tour across the UK, US and Canada. Alongside the books came regular presenting work on ITV’s Lorraine and Steph’s Packed Lunch, a Contributing Editor role at Grazia, and two podcasts. The corporate keynote diary expanded with it: NatWest, Barclays, Clifford Chance, Linklaters, Ralph Lauren, Sainsbury’s, Deliveroo, Liberty London and the Cambridge Union. Buyers tend to book her for the same reason. Inclusion, ambition and the lived reality of working parents are subjects where most speakers either over-perform or under-deliver. Liberty London described her keynote as “the best we have ever put on in 150 years of the store.” That is the response organisations come back for. Key speaking topics Diversity, equity and inclusion Personal brand building and visibility Modern motherhood and the working parent Motivation and self-belief Manifestation and intentional living Storytelling and cultural commentary Ideal for CHROs, CPOs and DEI leads designing inclusion programming that audiences will actually engage with rather than tolerate Internal communications, ERG sponsors and culture teams running events on representation, belonging and the experience of working parents Leadership development and event teams looking for a closing keynote that drives genuine post-event conversation Brand, marketing and creative leadership teams thinking about voice, visibility and cultural authenticity Audience outcomes A direct, honest perspective on inclusion that audiences will repeat back to their colleagues A sharper sense of what genuine representation looks like in the everyday operation of a business, beyond statements and campaigns Language and permission to talk about visibility, ambition and working parenthood as serious organisational concerns The energy and confidence to act on something they have been postponing in their own careers

Why organisations work with Diana Ospina and Oscar Lemus They bring an instrument, not a philosophy. BhiPRO produces a quantified Business Happiness Index across 35 indicators with a reported 94% reliability, the kind of evidence a board will fund against. The methodology has earned external academic validation. Harvard Business School teaches a BhiPRO case based on its deployment at Lanco Medical Group, which signals serious analytical credibility for a culture topic that usually trades on anecdote. They speak as a duo with two distinct lenses: Diana on applied neuroscience and culture practice, Oscar on the financial and operational economics of happiness. The split lets them address a CHRO and a CFO in the same room. They are the leading Spanish-language voices on workplace happiness measurement in Latin America, with deployments across 70+ companies and an open study spanning 29 countries. For multinationals with significant LatAm operations, they offer regional substance most international speakers cannot. Their book “Signos Vitales de la Felicidad Organizacional” is prologued by Néstor Braidot, the leading Spanish-language neuroscientist on applied business neuroscience, anchoring their work in a credible scientific tradition. Biography highlights Co-creators of BhiPRO (Business Happiness Index Program), a 35-indicator scientific methodology for measuring organisational happiness, climate and wellbeing. BhiPRO featured as an MBA teaching case at Harvard Business School, based on the Lanco Medical Group implementation. Co-founders of Mide la Felicidad, the Colombian firm that has applied the methodology to 70+ companies in Latin America since 2015. Co-authors of “Signos Vitales de la Felicidad Organizacional” and “Metodología Científica BhiPRO: Cómo Medir la Felicidad Organizacional,” with prologue by neuroscientist Néstor Braidot. Diana Ospina: TEDx speaker (“Monitoreando Felicidad Laboral”, TEDxSanJosédeDavid), NLP practitioner and applied neuroscience specialist. Oscar Rodríguez Lemus: Honorary Doctorate in Human Development and Leadership (2023), trained in Applied Neurosciences and Brain Gym at the Braidot Institute, with two decades in capital markets and finance before his work on workplace happiness. Biography Most organisations cannot answer a basic question about their own culture: how happy are our people, in numbers a finance director would accept. Pulse surveys and engagement indices give partial answers. They do not link wellbeing to performance with enough rigour to defend a culture budget through a downturn. The instrument has been missing. BhiPRO was built to close that gap. Diana Ospina Campuzano and Oscar Rodríguez Lemus spent more than a decade developing a 35-indicator measurement system covering happiness, climate, wellbeing, culture and sustainability, reporting 94% reliability. The methodology now anchors a Harvard Business School MBA case, based on its application at Lanco Medical Group, and has been deployed across more than 70 companies in Latin America since their firm Mide la Felicidad was founded in Colombia in 2014. The duo work in complementary modes. Diana came to the topic through applied neuroscience, NLP and executive coaching, and is a TEDx speaker on workplace happiness. Oscar’s background sits in capital markets and international economic relations, which gives the partnership a financial vocabulary that culture work usually lacks. Together they published “Signos Vitales de la Felicidad Organizacional,” prologued by the neuroscientist Néstor Braidot, and the companion methodology volume on how to measure organisational happiness. For executive teams the value is concrete. A Spanish-language duo who can stand in front of a Latin American leadership team, present a quantified diagnostic of how their culture is actually performing, and link the gaps to specific operational moves. The Harvard case is the credibility marker. The 35-indicator instrument is the working tool. Key speaking topics Measuring organisational happiness with the BhiPRO methodology Workplace wellbeing and employee engagement Applied neuroscience and workplace happiness Organisational culture transformation Talent retention and human loyalty The economics of happiness at work Entrepreneurship and partnership Ideal for CHROs, Chief Happiness Officers and culture leads in Latin American or Spanish-speaking organisations commissioning a quantified culture diagnostic CEOs and CFOs evaluating the financial case for wellbeing and engagement investment Multinationals with significant Latin American operations seeking regionally credible culture expertise HR conferences and leadership summits in Spanish-language markets Audience outcomes A clear understanding of what an audit-grade happiness measurement actually contains and how it differs from a pulse survey The five dimensions and headline indicators that drive the BhiPRO index, and how each links to operational outcomes An evidence-based read on what Latin American workforce data says about engagement, retention and culture Practical entry points for moving a culture programme from narrative to measurement A neuroscience-informed view of why workplace happiness behaves the way it does, drawn from Braidot Institute training

Why organisations work with David Brownlee Practical playbooks aimed at the frontline rep and the floor manager, not the boardroom. The content is built to be used on Monday morning, not filed in a strategy deck. Cross-sector range: the same core method has been delivered inside Harley-Davidson, McDonald’s, HP, Oakley, Google and LinkedIn, which is unusual in customer-service speaking. A named book with a commercial publisher (Morgan James) and a defined method, the Rockstar Customer Service Training Program, that organisations can extend beyond a single keynote. Direct lineage from Tony Robbins coaching, which shows in the delivery: high-energy, audience-driving, designed to land with sales floors and service teams rather than analysts. Concrete techniques on the two things service teams ask for most: building rapport in the first sixty seconds of a call, and recovering an upset customer without escalating cost. Biography highlights CEO of The Brownlee Group, LLC and founder of the Rockstar Customer Service Training Program. Author of “Rockstar Service. Rockstar Profits” (Morgan James Publishing) and “Customer Service Success: The 6 Keys To Deliver A World-Class Experience”. Former business coach and seminar leader for Tony Robbins, with thousands of one-on-one executive coaching sessions on record. Clients include Harley-Davidson, HP, Oakley, McDonald’s, Google and LinkedIn, with testimonials from named executives at each. Featured in Time, People and Success magazines, and across ABC, NBC, ESPN and CBS. LinkedIn Learning instructor with courses on customer service, remote work and leadership. Biography The cost of poor customer service is rarely on a single line in a P&L. It shows up as churn, refund volume, escalations to senior management, and the slow erosion of repeat business that quietly resets the cost of acquisition. David Brownlee built a career around the part of that problem that leaders can actually move: the behaviour of the person on the phone, in the showroom, behind the counter. He is the CEO of The Brownlee Group and the founder of the Rockstar Customer Service Training Program. His book “Rockstar Service. Rockstar Profits”, published by Morgan James, sets out a method for building rapport quickly, handling unhappy customers without inflating the resolution cost, and turning routine transactions into repeat ones. A second title, “Customer Service Success”, extends the same logic into a six-key framework for service operations. Earlier in his career, he worked as a business coach and seminar leader inside Tony Robbins’ organisation, and that delivery DNA is visible in the work. The keynotes are practical and high-energy, and they are designed to be used the next day by the people who actually serve customers. His client base spans Harley-Davidson, McDonald’s, HP, Oakley, Google and LinkedIn, with named executive testimonials from each. For organisations whose growth depends on frontline behaviour rather than abstract strategy, his contribution is straightforward: a structured, repeatable way to make service interactions a source of revenue rather than a cost line. Key speaking topics Customer service excellence Customer experience and retention Sales rapport and communication Frontline team training Leadership of service organisations Peak performance for sales teams Ideal for Heads of customer service, contact centre directors and operations leaders Sales leaders running B2C and dealer-network teams Franchise and multi-site service businesses (retail, hospitality, automotive, restaurants) Sales and customer-service kick-off events for frontline staff and their managers Audience outcomes A specific method for building rapport with a customer in under sixty seconds. A repeatable approach to handling upset customers that lowers escalation and refund costs. Sharper distinction between what drives short-term satisfaction and what drives repeat purchase. A shared service language that managers and frontline staff can use after the event. Practical talking points to take into the next team huddle or sales meeting.

Why organisations work with Sara Ross A named, proprietary framework. LeadFULL gives leadership teams a shared operating language for shifting out of effort management and into capacity management, grounded in her own multi-year workplace vitality research. A book with a thesis, not a brand. Dear Work, Something Has to Change sets out a specific argument about why current wellbeing interventions fail and what replaces them, which gives leaders something to act on after the keynote. Independent recognition from credible bodies. Global Gurus Top 30 Motivational Speakers (2025) and SUCCESS Magazine’s 2023 Woman of Influence place her on lists that buyers use for shortlist defence. A working track record with high-pressure organisations. Microsoft, Cisco, PepsiCo, Wells Fargo, FedEx, and the U.S. Navy SEALs have used her work in environments where the cost of burnout is operational, not just cultural. Biography highlights Founder and Chief Vitality Officer, BrainAMPED, a leadership research firm. Author of the bestselling Dear Work, Something Has to Change, built on a multi-year workplace vitality study. Global Gurus Top 30 Motivational Speakers, 2025. 2023 Woman of Influence, SUCCESS Magazine. Former Vice President and Global Head of Leadership Innovation, Research and Education at a global leadership development firm. Guest lecturer in executive leadership programmes at Smith College; client work includes Microsoft, Cisco, PepsiCo, Wells Fargo, FedEx, Deloitte, and the U.S. Navy SEALs. Biography Wellbeing has been a corporate priority for a decade, and most senior teams are no closer to fixing the underlying problem. Capable people are still leaving, performance is still uneven, and the cost of fatigue is now showing up in decisions, not just disengagement scores. Sara Ross’s work begins with that observation. She is the founder of BrainAMPED, a leadership research firm, and author of Dear Work, Something Has to Change, which draws on her own multi-year study of workplace vitality. The book makes a specific argument: leaders have been taught to manage effort, when what now matters is managing state. Capacity, not endurance, becomes the operating variable. Out of that research she built LeadFULL, a framework she uses with senior teams to translate the argument into practical leadership behaviour. It sits at the intersection of emotional intelligence, behavioural science, and organisational culture, areas she has worked in for close to two decades, most recently as a global head of leadership innovation before founding BrainAMPED. The work has earned external validation. Global Gurus placed her on its Top 30 Motivational Speakers list for 2025, and SUCCESS Magazine named her a Woman of Influence in 2023. Her client roster runs from Microsoft, Cisco, and PepsiCo through to the U.S. Navy SEALs, organisations where the consequences of running people on empty are not abstract. Key speaking topics Workplace vitality and sustainable high performance Leadership in the age of burnout and fatigue Emotional intelligence at senior levels Building team and personal resilience The future of work and hybrid-era engagement Confidence, recovery, and decision-making under pressure Ideal for CHROs and chief people officers redesigning engagement and wellbeing strategy beyond the wellness vendor cycle. CEOs and senior leadership teams worried about leadership fatigue and the cost of sustained operational pressure. Heads of leadership development running flagship programmes for senior and high-potential leaders. Women’s leadership networks and conference programmes where the brief is substance over inspiration. Audience outcomes A clear, named distinction between managing effort and managing state, and why the second is the strategic variable. Specific leadership behaviours that reduce fatigue without lowering performance expectations. A practical reading of why current wellbeing initiatives stall, and what shifts the curve. Language senior teams can use with each other to talk about capacity, recovery, and sustained output without it sounding soft.

Why organisations work with Anj Handa She brings governance-level credibility into inclusion conversations that usually stop at HR, holding positions as Independent Governor of Leeds Arts University, Chair of Freedom Studios, and Fellow of the RSA. Her campaign craft is verifiable, not rhetorical. She built the legal team, petition, and media strategy on the Afusat Saliu FGM-asylum case, gathering 126,500 signatures and pushing FGM higher on the UK political agenda. She names the parts of inclusive leadership most speakers avoid: emotional correctness, healthy boundaries, psychological safety, and what allyship has to do that employee networks cannot. She offers a working alternative to the glass ceiling, the labyrinth, which describes the actual sequence of barriers women, and particularly Black and brown women, encounter inside large organisations. Forbes named her in its 10 Diversity & Inclusion Trailblazers list, and Grant Thornton UK featured her among its 100 Faces of a Vibrant Economy. The recognition tracks substantive work, not commentary. Biography highlights Founder of Inspiring Women Changemakers, an inclusive community and consultancy advising on equity, governance, and systems change. Independent Governor of Leeds Arts University and Chair of the Board of Freedom Studios. Fellow of the Royal Society of Arts. Named in Forbes “10 Diversity & Inclusion Trailblazers” and Grant Thornton UK’s 100 Faces of a Vibrant Economy (2018). Featured in Charity Times 2023 International Women’s Day list. Contributor to “Generation Share”, “Eradicating FGM in the UK” (Hilary Burrage), and “Refugee Tales” (Comma Press). Biography Most organisations have a diversity statement. Far fewer have governance and leadership practices that match it. The gap is where talent gets lost, complaints get managed, and senior leaders quietly accept attrition that the policy was meant to prevent. Closing that gap requires someone fluent in both the structural and the human side of the work. Anj Handa has spent more than two decades operating in that space. She is Founder of Inspiring Women Changemakers, an inclusive community and consultancy that advises senior leaders on inclusive governance, equity, and systems change. She is an Independent Governor of Leeds Arts University, Chair of Freedom Studios, and a Fellow of the Royal Society of Arts; positions she has often noted are held by fewer than one percent of Black and brown women in the UK. Her authority is not theoretical. In 2014 she led the high-profile asylum campaign for Afusat Saliu and her daughters, assembling the legal team, running a Change.org petition that drew 126,500 signatures, and bringing MPs and national media into the story. The work was later included in Hilary Burrage’s “Eradicating FGM in the UK” and the Comma Press anthology “Refugee Tales”. Forbes named her in its 10 Diversity & Inclusion Trailblazers list; Grant Thornton featured her among its 100 Faces of a Vibrant Economy. What separates her work for senior teams is the territory she is willing to name. Psychological safety, emotional correctness, healthy boundaries, allyship that is more than a network. She challenges the glass ceiling as a useful frame and offers the labyrinth in its place, a more accurate description of the sequence of barriers women encounter inside complex organisations. That precision is what boards and executive teams hire her for. Key speaking topics Inclusive leadership and governance Equity, diversity, and structural change The labyrinth: rethinking the glass ceiling Allyship beyond employee networks Psychological safety and emotional correctness Self-care and resilience for changemakers Campaign craft and policy influence Ideal for Boards, governance committees, and executive teams setting inclusion strategy CHROs, Heads of DEI, and senior people leaders rebuilding programmes under scrutiny Public sector, charity, and arts leaders working on equity and safeguarding Women’s leadership and changemaker networks inside large organisations Audience outcomes A sharper vocabulary for the structural barriers women face beyond the glass ceiling A clear distinction between allyship as practice and employee networks as forum Specific governance-level questions to put to their own inclusion programmes Permission and language to address emotional correctness and boundaries in senior teams A view of inclusion that connects policy, governance, and lived experience without losing rigour

Why organisations work with Matt Havens He treats generational friction as a leadership design problem, not a personality clash, which gives HR and operations leaders something they can act on rather than another set of demographic slides. His Simplicity framework is built from inside a Fortune 50 operating environment, not from a consultancy deck, so the examples land with line managers who run contact centres, branches, and field teams. The “4 Human Truths” content reframes engagement around what employees of every age actually share, which is useful for organisations stuck rotating perks instead of fixing leadership behaviour. He carries a room. Comedy-club upbringing translates into a delivery style that holds attention through a full keynote, which matters for late-day conference slots and large internal kickoffs. Deployable across very different audience profiles, with named repeat clients including Cisco, State Farm, RE/MAX, Lockheed Martin, Allstate, Duke Energy, and Mondelez International. Biography highlights Fourteen years in Fortune 50 leadership across finance, sales, and customer service, with responsibility for contact centres in five US locations. Creator of the Simplicity framework for leading multigenerational teams and reducing organisational complexity. Author of the “Make Your Business Human: The 4 Human Truths” keynote on engagement and culture. Repeat keynote speaker for organisations including Cisco, State Farm, RE/MAX, Lockheed Martin, Allstate, Duke Energy, and Mondelez International. Grew up backstage in comedy clubs alongside a stand-up comedian father; uses that craft to deliver leadership content with sustained audience energy. Programmes are delivered in person and virtually, working across corporate, association, and franchise audiences. Biography Five generations now sit on the same org chart, and most leadership systems were not built for that reality. Engagement programmes default to perks. Generational training defaults to stereotypes. Leaders end up managing labels rather than people, and the friction shows up in attrition data long before anyone names it. Matt Havens works that problem from inside the operating side of an organisation. Fourteen years of Fortune 50 leadership across finance, sales, and customer service, including responsibility for contact centres in five US locations, gave him a working view of where complexity actually accumulates: in handovers, in jargon, in well-meaning processes that no one will defend if pressed. His Simplicity framework is the response. It asks leaders to strip away the layers that make modern work harder than it needs to be, and to manage multigenerational teams through what people share rather than how they differ. The companion “4 Human Truths” content reframes engagement around the few fundamentals that hold across age, tenure, and function. The delivery is the second half of the proposition. Havens grew up in comedy-club green rooms with a stand-up comedian father, and he uses that craft to keep a room with him through serious leadership content. Cisco, State Farm, RE/MAX, Lockheed Martin, Allstate, Duke Energy, and Mondelez International have brought him back for that reason: the message lands, and the audience remembers it on Monday. Key speaking topics Multigenerational workplace leadership Employee engagement and culture Simplicity in leadership and operations Talent attraction and retention Workplace humour and human connection Customer-facing team leadership Ideal for CHROs and heads of culture working on cross-generational engagement Operations and customer service leaders running large frontline teams Conference programmers needing a humour-led, high-energy main-stage keynote on people and culture Sales and franchise leadership audiences at annual kickoffs Audience outcomes A working definition of generational friction as a leadership design issue, with practical levers managers can pull The Simplicity framework as a checklist for stripping unnecessary complexity out of team operations The 4 Human Truths as a shared engagement vocabulary across a multigenerational workforce Renewed energy and a memorable shared reference point for the rest of the offsite or conference