Culture organisationnelle speakers

Why organisations work with Mark Denton Lived authority on earning commitment with no command power. He led 17 amateur sailors, around 70% of them first-time sailors, across 32,000 miles for ten months, unable to hire, fire, or coerce anyone. Belief had to be won daily. Translates that into named diagnostics (Navig-8, CULTIV-8, COLLABOR-8, DOMIN-8) that exec teams can use after the keynote, rather than a story that fades by Monday. Runs a twenty-year consulting practice through MAXVMG, so the room is addressed by someone who works inside organisations, not only on stage. Licensed partner of Amy Edmondson’s Fearless Organisation Scan, which gives him a defensible position on psychological safety alongside the performance material. Voted Bookers Choice at the 2024 Speaker Awards by the agents who book speakers for a living, a sharper signal than self-reported ratings. Biography highlights Skippered BP Explorer to the podium in the BT Global Challenge round-the-world yacht race, leading a crew of seventeen amateurs, around 70% first-time sailors, for ten months at sea. Founder of MAXVMG, an organisational development consultancy focused on leadership, team performance, and change. Bookers Choice winner at the 2024 Speaker Awards, voted by booking agents. Licensed partner of Amy Edmondson’s Fearless Organisation Scan, the psychological safety diagnostic developed at Harvard Business School. Contributor to Inspiring Leadership: Staying Afloat in Turbulent Times, the Henley Management College text by Cranwell-Ward, Bacon, and Mackie on emotional intelligence and sustained performance. Has spoken to leaders and teams in more than 30 countries; IVCA Gold Award recipient for speaking; accredited executive and team coach. Biography A skipper on the BT Global Challenge cannot hire, fire, or pay a crew into line. The seventeen people on BP Explorer were amateurs, around 70% of them first-time sailors, committed for ten months and 32,000 miles the wrong way around the world. Mark Denton led that crew to the podium, and every ounce of their commitment had to be earned rather than ordered. That is the problem most senior leaders now recognise. In matrixed, cross-functional organisations, authority no longer guarantees commitment, and teams have to move as one without a clear chain of command. The academic term is followership: the earned commitment that gets people to perform when they cannot be compelled to. Denton has spent the twenty years since converting that experience into a consulting practice. Through MAXVMG, his organisation development firm, he advises leadership teams on performance, culture, and change, working from structured diagnostics (Navig-8 for resilience, CULTIV-8 for culture, COLLABOR-8 for team dynamics, DOMIN-8 for performance) that give clients something to use after the keynote. The intellectual spine comes from two places. He contributed to the Henley Management College text Inspiring Leadership: Staying Afloat in Turbulent Times, on emotional intelligence and sustained performance, and he is a licensed partner of Amy Edmondson’s Fearless Organisation Scan, the psychological safety diagnostic developed at Harvard Business School. In 2024 the agents who book speakers for a living voted him Bookers Choice at the Speaker Awards, a useful signal in a category where lived experience without operational substance is the failure mode. Key speaking topics Collective performance Leading without authority and earned commitment High-performance team dynamics Leadership under sustained pressure Resilience and recovery in volatile conditions Cross-functional and matrix team alignment Psychological safety in performance cultures Decision-making under uncertainty Ideal for CEOs and executive teams entering an extended period of operational pressure or transformation. Leaders running cross-functional or matrixed teams, where outcomes depend on influence rather than direct authority. HR and people directors building resilience and psychological safety capability across senior populations. Sales, operations, and project leaders running high-stakes programmes where the team has to perform for sustained periods without burning out. Audience outcomes A working model of how commitment is earned when a leader cannot rely on rank or reward. A vocabulary for diagnosing team dysfunction (the Navig-8, COLLABOR-8, and DOMIN-8 frameworks) that leaders can take back into their own meetings. The link between psychological safety and performance, grounded in Edmondson’s research. Specific examples of how an amateur crew outperformed expectations, and what senior leaders can borrow from the mechanics. Reset points for leaders and cross-functional teams heading into a prolonged period of pressure.

Why organisations work with Mark Gallagher Fifteen years on the management boards of Jordan Grand Prix and Red Bull Racing, plus leadership of Cosworth’s F1 engine business. He has actually run the functions he describes. Author of The Business of Winning (Kogan Page) and co-author of The Future Business Formula with Sullivan & Stanley’s Adrian Stalham. His frameworks exist in print, with a track record in front of senior audiences since 1998. Direct experience on FIA technical working groups covering safety and sustainability, including the development of F1’s 2014 hybrid power unit. When he talks about decarbonisation or safety culture, he is describing rules he helped write. Close working relationships with current F1 drivers and teams through Performance Insights and Status Grand Prix, the A1 Grand Prix World Cup-winning outfit he co-owns. The paddock material he draws on is current. Biography highlights Former management board member of Jordan Grand Prix (1998 onwards) and senior figure in the commercial build-out of what became Red Bull Racing Former head of Cosworth’s Formula 1 engine business, which supplied roughly one-third of the grid under his leadership Founder and Managing Director of Performance Insights, his F1 consulting firm, and co-founder of Status Grand Prix, winner of the 2009 A1 Grand Prix World Cup of Motorsport Author of The Business of Winning (Kogan Page, 2014; 2nd edition 2021) and co-author of The Future Business Formula (Rethink Press, 2023) Member of FIA technical working groups on safety and sustainability, including the development of F1’s 2014 hybrid power-unit regulations Media contributor to BBC, Sky Sports, ESPN, CNN, Channel 4 News and Al Jazeera; columnist for GP Racing Magazine; lecturer at Cranfield University Biography Formula 1 is one of the few industries where an operational failure on Sunday becomes a balance-sheet issue by Monday. Regulations shift every season. Deadlines cannot be moved. Mistakes are broadcast to hundreds of millions, and the competitive gap between first and last is measured in hundredths of a second. That is the environment Mark Gallagher spent forty years inside. He sat on the management board of Jordan Grand Prix through its most competitive era, helped build the commercial arm of what became Red Bull Racing, and later ran Cosworth’s F1 engine business as it supplied around a third of the grid. His consultancy, Performance Insights, works with F1 teams and commercial partners today. His books give the method a shape outside the paddock. The Business of Winning, published by Kogan Page, sets out his lessons on leadership, safety, performance management and communication. The Future Business Formula, co-written with Adrian Stalham of the change consultancy Sullivan & Stanley, translates F1’s operating principles into twelve design rules for organisations built to change at speed. Mika Häkkinen wrote the foreword. He has also served on FIA technical working groups on safety and sustainability, including the shift to hybrid power units in 2014, and lectures at Cranfield University. For a senior audience, the value is specific: a practitioner who has run the commercial, engineering and regulatory sides of one of the world’s most publicly scrutinised high-performance businesses, and can describe what each of those jobs actually demanded. Key speaking topics High-performance team culture in elite sport Leadership under non-negotiable deadlines Data, telemetry and decision-making at the operational edge Safety, risk management and regulatory change Sustainability and the energy transition in global sport Technology partnerships and digital transformation Change management in regulated industries Ideal for Senior leadership teams, boards and C-suite audiences responsible for high-stakes operational performance Engineering, manufacturing and technology organisations facing regulatory change or digital transformation Commercial, sponsorship and partnership teams working across technology-heavy sectors Safety, risk and sustainability leaders looking for a real-world reference point on culture and governance Audience outcomes A working sense of how F1 teams hit immovable deadlines without compromising safety or commercial discipline Specific examples of how telemetry, simulation and real-time analytics translate into faster decisions at the operational edge A credible reference point for treating safety culture as a performance lever inside the business Examples and language from elite motorsport that senior leaders can carry into their own strategy and change conversations

Why organisations work with Mark Levy He built Employee Experience as a discipline inside Airbnb during the years it was named Glassdoor’s #1 Place to Work, so the playbook he teaches is one he has actually shipped. He treats culture as something designed, instrumented, and operated, not as a values poster or a wellness programme, which gives CHROs and CEOs a concrete way to talk about it with the board. He has done the same work twice at very different scales, at Airbnb in hypergrowth and at Allbirds through global expansion, so the frameworks travel beyond one company’s circumstances. He is co-authoring the Wiley method that is becoming the reference text for EX practitioners, alongside Dean Carter of Patagonia and Samantha Gadd, which gives his sessions a body of work rather than a personal anecdote set. He speaks fluently to the alignment between CMO and CHRO, where most internal-brand efforts break down, because he has run the function that sits between them. Biography highlights Pioneered the Employee Experience function at Airbnb, replacing the traditional HR model with an end-to-end employee journey approach. Led the people and culture work during the year Airbnb was named Glassdoor’s #1 Place to Work. Most recently led Employee Experience at Allbirds during its global expansion. Co-author of Employee Experience Design (Wiley, 2026) with Dean Carter and Samantha Gadd. Earlier corporate roles at Best Buy, Levi Strauss & Company, Gap Inc., and Thomson/Technicolor in Paris. Board director at First Graduate; former Gap Foundation board member; advisor to Backstage Capital and MixR. JD/MBA from the University of Colorado. Biography Airbnb hit Glassdoor’s #1 Place to Work ranking in 2016 with a people function that did not look like a people function. It had been rebuilt as Employee Experience, with culture, workplace, and social impact reporting alongside traditional HR. The person who designed that structure was Mark Levy. He came to it from a long retail and consumer career: Best Buy, Levi Strauss & Company, Gap Inc., and two years at Thomson/Technicolor in Paris. The pattern across those roles was practical, not academic. How does a company actually live its brand internally, in the systems and rituals employees experience every day, rather than in the language printed on the wall? At Airbnb he turned that question into an operating model. The result, codified now in the Wiley book he co-authored with Dean Carter of Patagonia and Samantha Gadd, treats employee experience as something you design with employees rather than for them, and instrument the way a product team would. Most recently he led the same work at Allbirds as the company scaled internationally. What organisations get from him is the rare combination of a builder who has actually run the function and a teacher with a published method. The audience he is sharpest with is the CHRO who needs to translate culture into board-readable substance, and the CEO and CMO who want the company their customers experience to match the company their employees work in. Key speaking topics Employee Experience design Belonging and the internal brand Culture during hypergrowth and global expansion The shift from HR to end-to-end employee journey CMO and CHRO alignment on brand Hybrid and distributed work Ideal for CHROs and Chief People Officers redesigning the HR operating model. CEOs and founder-led companies in scale-up where culture is starting to fragment. CMOs and brand leaders working with people teams on internal brand and employer brand. Boards and executive committees treating culture as a governance topic, not an HR topic. Audience outcomes A clear distinction between Employee Experience as a discipline and HR as a function, with the structural implications of each. A practical model for designing employee journeys the way product teams design customer journeys. A working language for the CMO and CHRO to align internal and external brand. Specific examples from Airbnb and Allbirds of what design-led culture looks like when it is built and instrumented. A reference point in the Wiley method, including how Patagonia, Airbnb, and other companies have made it operational.

Why organisations work with Mark Noon He has built leadership benches inside two of the most accountability-driven environments in American working life: the U.S. Air Force medical system and Studer Group’s healthcare client base. Senior teams get someone who has run the work, not described it. His signature framework, Set Up To Step In, gives organisations a concrete method for preparing successors before the seat opens, drawn from his book Set Up: Timeless Leadership Skills for Your Success. He has coached and presented inside more than 300 organisations across 43 states and several countries, which means the playbook has been pressure-tested across hospital systems, military units, and civilian operating environments. He treats employee engagement as a discipline rather than a sentiment, anchored in structured one-on-one rounding practices that frontline managers can repeat weekly. He pairs Studer Group’s service excellence lineage with first-hand command experience, a combination that lands credibly with clinical leaders who are sceptical of theory imported from outside healthcare. Biography highlights Retired U.S. Air Force Major after roughly 20 years of service, including 12 years as a commissioned officer and clinical lab director. Career path moved from enlisted laboratory technician to officer with immediate appointment to a lab management role. Served across nine assignments in seven U.S. states and a tour of duty in the Middle East. Spent approximately eight years as a coach with Studer Group, working with healthcare systems on operational and service excellence. Currently a Professional Speaker, Executive Coach and Developer of Leaders with LeadershipTen. Author of Set Up: Timeless Leadership Skills for Your Success (T.H.E. Studer Group, 2018). Biography The hardest moment in any organisation is the one nobody schedules: a seat opens, and the person expected to fill it is not ready. That gap is rarely a hiring problem. It is the cumulative result of small leadership habits that were never made routine. Mark Noon spent 20 years inside the U.S. Air Force watching that pattern up close, then nearly a decade at Studer Group helping healthcare leaders fix it. He retired as a Major after 12 years as a commissioned officer and clinical lab director, with assignments across seven states and a tour in the Middle East. The path from enlisted lab technician to officer running a lab gave him a working theory of leadership grounded in operational reality rather than abstraction. That theory became Set Up: Timeless Leadership Skills for Your Success, published by T.H.E. Studer Group in 2018. The book and its companion keynote, Set Up To Step In, treat succession as a daily discipline, not an annual planning exercise. Leaders are not chosen, they are prepared, through repeatable habits that show up in how meetings are run, how feedback is given, and how one-on-one rounding is conducted with the people closest to the work. His client work now runs through LeadershipTen, where he coaches and speaks inside hospital systems, military units, and operationally demanding civilian organisations. The footprint covers more than 300 organisations across 43 states and several countries, which gives senior teams something useful: a coach who has seen which engagement and culture practices survive contact with a stretched workforce, and which do not. Key speaking topics Leader development and succession readiness Employee engagement and one-on-one rounding Culture aligned to strategy Healthcare leadership and service excellence Managing up and team reliability Lessons from military command for civilian leaders Ideal for Healthcare CEOs, COOs, and chief nursing officers building leader benches across hospital systems Heads of leadership development and learning leaders responsible for succession and frontline manager capability Senior military and veteran-serving organisations translating command experience into civilian operating practice Operationally complex organisations where frontline leadership turnover threatens service quality Audience outcomes A clear, named set of habits that distinguish leaders who are setting up successors from those who are not A working method for one-on-one rounding that frontline managers can run inside their existing week Language for talking about engagement as an operational discipline, not a survey result A frame for connecting daily leader behaviours to the strategy and culture senior teams have already committed to Confidence that the practices have been tested across military, healthcare, and civilian operating environments

Why organisations work with Mark Sanborn The Fred Factor is a recognised internal language for service standards. Costco, FedEx, Harley-Davidson and ServiceMaster have used the book and keynote to give frontline employees a shared definition of what extraordinary looks like. He treats leadership as a behaviour, not a role. You Don’t Need a Title to be a Leader gives organisations a way to mobilise discretionary effort from people who will never sit on an executive team. The Potential Matrix from The Potential Principle is a named framework for closing the gap between current performance and capacity, structured around four domains and four tools that managers can apply without consultants. Hall of Fame credentials with weight. Past President of the National Speakers Association, holder of the Cavett Award and a CPAE Speaker Hall of Fame member, the three highest distinctions the profession confers. Leadership Expert in Residence at High Point University since 2019, an active academic affiliation that grounds the keynote content in current student and faculty work. Biography highlights Author of The Fred Factor, over two million copies sold in 20-plus languages, a New York Times, Wall Street Journal, USA Today and BusinessWeek bestseller. Eight books in total, including You Don’t Need a Title to be a Leader, The Potential Principle and The Intention Imperative, published by Currency, Crown Business and Thomas Nelson. Leadership Expert in Residence, High Point University. Past President, National Speakers Association; CPAE Speaker Hall of Fame; Certified Speaking Professional. Cavett Award recipient, the NSA’s highest honour. Leadership programmes taught in 90 countries via Crestcom International; client list includes Costco, FedEx, Harley-Davidson, Cisco, IBM, KPMG, ESPN, General Motors and Toyota Financial Services. Biography Postal carrier Fred Shea delivered mail in Denver with such care that he became the subject of a book that has sold over two million copies in more than twenty languages. The Fred Factor turned a single neighbourhood story into a corporate standard for service, and gave Mark Sanborn the platform from which a much broader body of leadership work has been built. The work treats leadership as a daily behaviour rather than a position. You Don’t Need a Title to be a Leader argues that organisations underestimate the influence of people without formal authority, and overestimate the influence of those who only have it. The argument lands with operating leaders because it maps onto the gap they already feel between strategy and execution. Subsequent books extend the same thesis into structured frameworks. The Potential Principle sets out the Potential Matrix, four domains (thinking, performing, learning, reflecting) crossed with four tools (disrupt, refocus, engage, expand), for closing the distance between current and capable performance. The Intention Imperative argues that culture, inspiration and emotion are the three deliberate practices of the modern leader, not the soft consequences of good strategy. The credentials are unusually concentrated. Past President of the National Speakers Association, CPAE Speaker Hall of Fame member, holder of the Cavett Award, Leadership Expert in Residence at High Point University, and creator of training programmes taught in 90 countries through Crestcom International. Costco, FedEx, Harley-Davidson and IBM return to the same body of work because it makes service and leadership behaviour teachable at scale. Key speaking topics Everyday leadership without formal authority Service excellence and customer experience standards Organisational performance and accountability cultures Personal and team potential Intentional culture and engagement Leadership legacy and succession Ideal for CEOs and operating leaders setting service or culture standards across a distributed workforce CHROs and learning leaders building scalable leadership development for non-managerial staff Customer experience and service leaders in retail, hospitality, logistics and financial services Franchise and dealer networks where brand experience depends on people the corporate centre does not employ Audience outcomes A shared vocabulary for what extraordinary service looks like inside their own organisation A practical model for developing leadership behaviour in employees who hold no formal authority The Potential Matrix as a working tool for identifying where individual and team performance is capped A clearer view of culture, inspiration and emotion as deliberate leadership practices, not side effects Specific behavioural changes that frontline managers and individual contributors can apply the next working day

Why organisations work with Martin Newman He has run multichannel and digital operations inside Burberry, Harrods, Ted Baker, Pentland Brands and Intersport, so the customer-centricity argument lands as operating advice, not consultancy theory. He built and sold a 100-person global e-commerce consultancy, Practicology, acquired by Pattern in 2018, which gives him a P&L view of what customer experience is actually worth. His framework of new ROIs, set out in “ROI Reimagined”, gives leadership teams a concrete way to measure inspiration, integrity, inclusion, innovation and intervention alongside conventional financials. “100 Practical Ways to Improve Customer Experience”, co-authored with Malcolm McDonald, was shortlisted for the Business Book Awards 2019 and is used inside organisations as an operating reference, not a one-off read. He designed and teaches the Mini-MBA in Customer Centricity with Oxford College of Marketing, so the same content can be extended from a keynote into a structured learning programme for a leadership cohort. Biography highlights Founder of The Customer First Group and Customer Service Action, an independent platform for consumers to escalate service issues directly to CEOs. Founder of Practicology, scaled to around 100 staff across the UK, EU, Middle East and Asia, sold to US-based Pattern in 2018. Author of “100 Practical Ways to Improve Customer Experience” (Kogan Page, with Malcolm McDonald), shortlisted for the Business Book Awards 2019. Author of “The Power of Customer Experience” (Kogan Page) and “ROI Reimagined: 11 Bold New Ways to Measure What Really Matters”. Course director of the Mini-MBA in Customer Centricity, delivered with Oxford College of Marketing. Senior multichannel, digital and e-commerce roles at Burberry, Harrods, Ted Baker, Pentland Brands and Intersport. Biography Burberry, Harrods, Ted Baker, Pentland Brands and Intersport all sat inside the same generation of UK retailers that had to rebuild their business around digital while keeping the store estate honest. Newman ran multichannel and e-commerce operations inside several of them, which is where his customer-centricity argument actually comes from. He then founded Practicology, an e-commerce consultancy he scaled to around 100 people across the UK, EU, Middle East and Asia before selling it to Pattern in 2018. That experience gives him a commercial view of customer experience that most CX speakers do not have, namely what it is worth to a board, and where investment in it gets blocked. Two books with Kogan Page set out the framework. “100 Practical Ways to Improve Customer Experience”, co-authored with Malcolm McDonald, was shortlisted for the Business Book Awards 2019. “The Power of Customer Experience” makes the commercial case for customer-centricity as a growth strategy. His most recent book, “ROI Reimagined”, proposes eleven new measures of return, including return on integrity, inclusion, innovation and intervention, intended to sit alongside the financial metrics that already run the business. Alongside the books and keynote work, Newman runs Customer Service Action, a platform that escalates unresolved consumer issues to CEOs, and teaches the Mini-MBA in Customer Centricity with Oxford College of Marketing. Both extend the same argument: that when service operating choices are visible at the top of the organisation, behaviour changes. Key speaking topics Customer centricity as commercial strategy Customer experience and brand loyalty The new ROIs of customer-led business Multichannel and digital retail operations Organisational culture and the customer Voice of the customer and service recovery Customer-led growth in consumer-facing sectors Ideal for Boards and executive teams in retail, consumer goods, hospitality, financial services and telecoms reviewing their customer strategy CMOs, Chief Customer Officers, CX directors and digital leaders Transformation leads working on culture, service and operating model alongside digital change Leadership development cohorts running CX or growth-focused programmes Audience outcomes A clearer commercial argument for treating customer experience as a board-level strategic lever, not an operational function A working vocabulary for the new ROIs that customer-centric organisations are measuring alongside financials Specific operating examples from inside Burberry, Harrods and other named retailers that translate to other consumer-facing sectors A sharper view of where the gap typically sits between stated customer strategy and the experience the organisation actually delivers Practical reference points from “100 Practical Ways to Improve Customer Experience” that leadership teams can apply after the session

Why organisations work with Martin Smith He built SASIG from a private forum into a community of more than 11,000 cybersecurity practitioners across roughly 4,500 organisations, which gives him a unique read on what CISOs actually worry about, not what vendors say they should. His argument that breaches are behavioural before they are technical reframes the cyber conversation for boards that have over-invested in tooling and under-invested in people. Three decades of operational security experience across the RAF, Kroll, Standard Chartered and his own firm, The Security Company, lets him talk to executive audiences without retreating into jargon or vendor pitch. He speaks with the authority of an industry founder, not a commentator. SASIG, TSC, and his OSPAs Lifetime Achievement Award in 2017 give him standing other cyber speakers cannot match in a UK boardroom. He is unusually effective with mixed audiences of technical and non-technical leaders, a direct consequence of his behavioural psychology background and a career spent translating between the two. Biography highlights Founder and Chairman of The Security Awareness Special Interest Group (SASIG), established 2004; now part of Nineteen Group following the January 2024 acquisition. Awarded the MBE for 15 years as a commissioned officer in the Royal Air Force Security (Provost) Branch. Former Senior Director of Corporate Security at Kroll Associates (UK) and Head of Information Security at Standard Chartered Bank. Founded The Security Company (International) Limited in 1997, exiting via management buyout in December 2019. Lifetime Achievement Award, inaugural OSPAs (Outstanding Security Performance Awards), March 2017. BSc in Behavioural Psychology; FSyI (Fellow of The Security Institute); Freeman Emeritus of the Worshipful Company of Information Technologists. Biography The vast majority of cybersecurity failures start with a human decision, not a system flaw. That observation has driven Martin Smith’s work for three decades, and it is the argument SASIG, the network he founded in 2004, was built around. Today it represents over 11,000 practitioners drawn from roughly 4,500 organisations across UK industry, government, law enforcement, and academia. His credibility is operational, not theoretical. Fifteen years as a commissioned officer in the Royal Air Force Security (Provost) Branch earned him an MBE. He then went into the commercial sector via Touche Ross, took on Senior Director of Corporate Security at Kroll Associates, and ran information security for Standard Chartered Bank before founding The Security Company (International) Limited in 1997. What ties that career together is a behavioural psychology background that shapes how he reads risk. Boards tend to think of cyber as a technical procurement problem. Smith’s work consistently pushes them toward the harder question of how staff behave under pressure, how culture is engineered, and how awareness is sustained beyond an annual training module. He retired from TSC in December 2019 in a management buyout to focus on SASIG, which Nineteen Group acquired in January 2024. In March 2017 he received the inaugural OSPAs Lifetime Achievement Award for his work on the human factor in security breaches, which remains the most precise summary of what he has spent his career arguing for. Key speaking topics Cyber and information security The human factor in security breaches Security awareness and behavioural risk Counter-terrorism and crisis management Risk and resilience for boards The business of security Ideal for CISOs, CIOs and CTOs assessing the cultural side of their cyber exposure Boards and audit committees recalibrating cyber risk beyond tooling spend HR and learning leaders responsible for security awareness programmes Public-sector and regulated-industry leaders working with sensitive information Audience outcomes A clearer view of where cyber budgets are misallocated between technology and people. Specific, practitioner-grounded examples of how organisations engineer security awareness into culture rather than treat it as a compliance event. A working understanding of the human-factor argument that has reshaped UK cybersecurity practice over the last twenty years. The perspective of a founder who has watched 11,000+ cyber practitioners articulate what really keeps them awake.

Why organisations work with Matt Davies He has built positioning work for both regulated giants and founder-led companies, including Nestle, Boots, Specsavers, Virgin, Nikon and Capital One, so the methods have been tested across categories rather than refined inside one. His Brand Strategy Triangle gives executive teams a single shared structure for four arguments they usually have separately: why we exist, who we serve, how we show up, and what we offer. He pushes back hard against generic purpose statements. His “Purpose Fatigue” argument is built for boards tired of green and social washing being mistaken for strategy. He sits inside the practitioner conversation, not above it. Co-hosting the JUST Branding podcast with over 500,000 downloads means the frameworks he brings into a room have been pressure-tested against the working strategists who use them. Operator credibility: he founded, scaled and sold a branding agency, then ran an in-house creative function at Capital One UK. He has been on the buyer’s side of brand work, not only the consultant’s. Biography highlights Author of Storyategy, a six-step process for building a brand strategy on story foundations. Co-host of the JUST Branding Podcast with Jacob Cass; 500,000-plus downloads, guests including Marty Neumeier, David Aaker, Denise Lee Yohn and Chris Do. Named Top 50 UK Advisor by Enterprise Nation in 2019, 2020 and 2021, in the branding and design category. Certified Level C Brand Specialist, Strategist and Architect; Silver Star recipient in the 2020 LEVEL C Metaskills Challenge. Founder of Matt Davies Consultancy Ltd; advisory and fractional roles at Newfound, Motto and ikon. Earlier career: founder of Attitude Design (2008 to 2017, acquired); Creative Department Manager at Capital One UK, where he established the in-house Creative Studio. Biography Most companies do not have a positioning problem. They have a clarity problem. The leadership team cannot agree, in plain language, on the answer to why we exist, who we serve, how we show up and what we sell. Marketing fills the gap with purpose statements that could belong to any competitor in the category. That is the gap Matt Davies works in. His Brand Strategy Triangle reduces a year of internal debate to four questions a board can actually answer in a room together. His book Storyategy sets out the six-step process behind it, built on the argument that a brand is a story an organisation has to live, not a statement it has to write. The credibility comes from having sat in every seat. He founded the branding agency Attitude Design in 2008, ran it for nine years and sold it. He then built and led the in-house Creative Studio inside Capital One UK, learning what brand work looks like inside a regulated business with operational constraints. Today he advises CEOs, CMOs and founders through his consultancy and fractional strategy roles at Newfound, Motto and ikon, with named clients including Nestle, Boots, Specsavers, Virgin, Nikon, Fred Perry and Experian. He also keeps one foot inside the practitioner debate. The JUST Branding podcast he co-hosts with Jacob Cass has passed 500,000 downloads and put him in conversation with Marty Neumeier, David Aaker, Denise Lee Yohn and most of the working canon of brand strategy. Enterprise Nation has named him a UK Top 50 Advisor for three consecutive years in branding and design. Key speaking topics Brand positioning and category differentiation Story-led brand strategy Purpose, meaning and the limits of purpose marketing Customer experience and brand alignment Leadership vision and internal brand Culture and brand as one strategic asset Brand-led growth for founder and scale-up businesses Ideal for CEOs, founders and MDs leading a repositioning, a rebrand, or a category shift CMOs and brand directors are trying to land a single positioning argument across a leadership team Boards and ExCos are tired of generic purpose statements and are looking for a more commercial alternative Marketing and design leaders inside large or regulated organisations who need their work to be understood as strategy, not decoration Audience outcomes A working answer to the four questions of the Brand Strategy Triangle, applied to the audience’s own business A sharper view of where the company’s positioning is generic and where it is genuinely defensible A clearer language for talking about brand inside the leadership team, beyond logos and taglines A practical critique of purpose-driven messaging and a workable alternative built on customer-centric ideas Confidence that brand strategy is a commercial growth tool, not a marketing afterthought

Why organisations work with Matt Dawson A direct, first-person account of the 2003 Rugby World Cup final, including the pass that set up Wilkinson’s drop goal, used as material for what shared accountability looks like in a single moment. Twenty years inside one of the most-watched sports panel shows on British television, which translates into a presenter and host who can carry a corporate room without scripting. Lessons on team culture grounded in named clubs and named coaches: Northampton Saints, London Wasps, Sir Clive Woodward’s England squad, not generic sports analogy. A second career arc as a broadcaster and Lyme disease advocate, giving him credible material on resilience, identity after performance, and leading a public conversation on health. Biography highlights Member of the England squad that won the 2003 Rugby World Cup; assist for Jonny Wilkinson’s winning drop goal. 77 England caps, nine as captain; three British and Irish Lions tours. MBE for services to rugby. Team captain on BBC’s “A Question of Sport” for two decades. Winner of BBC Celebrity MasterChef; finalist on Strictly Come Dancing. Author of “Nine Lives” (HarperCollins, 2004). Biography The 2003 Rugby World Cup final in Sydney came down to a single phase of play with seconds left. The scrum-half made an unscripted break, took the ruck deep into Australian territory, then fed the ball to the fly-half for the winning drop goal. That scrum-half was Matt Dawson, and the moment is taught in coaching rooms as a study in shared accountability under pressure. Across 77 caps for England and three British and Irish Lions tours, Dawson played at the centre of a generation of English rugby that professionalised the sport’s performance culture. He played for Northampton Saints and London Wasps, won a Premiership title in his first season at Wasps, and was awarded an MBE for services to the game. His autobiography “Nine Lives”, published by HarperCollins in 2004, gives an unusually candid first-hand account of the dressing-room dynamics that produced the World Cup result. Since retiring he has held one of the most consistent presences in British broadcasting, as a team captain on BBC’s “A Question of Sport” since 2004 and as a rugby pundit and presenter on BBC Radio 5 Live. He won Celebrity MasterChef in 2006 and reached the final of Strictly Come Dancing, work that gave him the on-camera range that distinguishes him from most former-athlete speakers. In 2016, after a tick bite in a London park, Dawson was diagnosed with Lyme disease and underwent two heart surgeries. He has since become one of the most visible UK voices on tick-borne disease awareness, partnering with The Big Tick Project and using national platforms to push the issue into public health conversation. Key speaking topics Teamwork and team culture Leadership under pressure Winning mentality Performance in elite environments Resilience and recovery Broadcast hosting and event facilitation Ideal for Sales kick-offs and annual conferences seeking a credible team-performance keynote Awards ceremonies, gala dinners and client hospitality requiring an experienced host or after-dinner speaker Leadership offsites that want a sport-to-business translation grounded in a named, verifiable team result Health, insurance and public-sector audiences engaging with patient advocacy and tick-borne disease awareness Audience outcomes A specific, lived account of how an elite team prepares for a single decisive moment. A clear sense of what shared accountability looks like in practice, anchored in named teammates and a named result. Concrete language for talking about culture, standards and trust without resorting to abstraction. A change in register: humour and warmth from a broadcaster who has hosted live television for two decades.

Why organisations work with Matt Eversmann He brings a first-person, documented account of small-unit leadership inside the Battle of Mogadishu, one of the most analysed combat actions of the modern era, and translates it directly into commercial decision-making. His Bronze Star with Valor and 20 years in elite Ranger and Infantry units give credibility on team performance under stress that consulting frameworks cannot replicate. As co-author with James Patterson of three New York Times bestselling oral histories of soldiers and police officers, he has spent a decade interviewing operators about how teams hold together, which sharpens his content well beyond a single war story. His teaching record at the U.S. Army War College and the Johns Hopkins ROTC program means he speaks to leaders in the language of training and followership, not just battlefield anecdotes. He is the rare keynote a senior team will quote back to each other a week later, because the material concerns specific, named decisions, not abstractions about resilience. Biography highlights Retired U.S. Army First Sergeant, 3rd Battalion, 75th Ranger Regiment; 20 years of active service. Bronze Star Medal with Valor device for actions in the Battle of Mogadishu, October 3, 1993. Portrayed by Josh Hartnett in Ridley Scott’s Black Hawk Down (2001); the first source interviewed for Mark Bowden’s original book. Co-author with James Patterson of Walk in My Combat Boots, Walk the Blue Line and American Heroes, all New York Times bestsellers in the Heroes Among Us series. Former Operations Sergeant at the U.S. Army War College and former instructor in Johns Hopkins University’s ROTC program. Deployed to Iraq from 2007 to 2008 as an Infantry Company First Sergeant with the 10th Mountain Division during the Surge. Biography The Battle of Mogadishu on 3 October 1993 lasted roughly 18 hours. Inside it, a young staff sergeant from the 3rd Ranger Battalion was responsible for a chalk of soldiers fast-roping into a city that had already gone wrong. That sergeant was Matt Eversmann, and the decisions he made in those hours became one of the most studied case studies in modern small-unit command. The reason that experience matters in a boardroom is not symbolism. It is that the conditions Rangers train for, incomplete information, broken communications, no time to consult upward, are the same conditions senior teams now face during cyber incidents, supply shocks and reputational crises. Eversmann teaches what holds and what fails when a plan does not survive contact. His authority on the subject extends well beyond his own service. As co-author with James Patterson of Walk in My Combat Boots, Walk the Blue Line and American Heroes, he has spent years interviewing soldiers, police officers and first responders about the texture of decisions made under load. That body of work, three New York Times bestsellers, sits behind every keynote. Before founding Eversmann Advisory in 2018, he served as Operations Sergeant at the U.S. Army War College, taught leadership in the Johns Hopkins University ROTC program, and led an Infantry Company through the Iraq Surge. The result is a speaker who can move from a specific named moment in Mogadishu to a specific question a CEO is asking about command culture, without losing either audience. Key speaking topics Leadership under pressure and in crisis Team performance in high-stakes environments Decision-making with incomplete information Accountability and followership inside elite units Trust and culture in small teams Lessons from the Battle of Mogadishu and combat command Service, sacrifice and operator stories from Walk in My Combat Boots Ideal for CEO and C-suite offsites focused on resilience, command culture and crisis decision-making. Leadership development programmes for senior operators, plant managers, regional heads and first-line commanders of large field organisations. Conferences for sectors with a high-consequence operating tempo: financial services, energy, healthcare, defence, law enforcement, and aviation. Annual sales kick-offs and partner meetings looking for a serious anchor keynote rather than entertainment. Audience outcomes A vocabulary for naming what their teams actually do well and badly when conditions go non-linear. Specific lessons from a documented combat action that translate to crisis governance and post-incident review. A clearer view of what accountability looks like at the team-leader level, distinct from individual performance. Renewed seriousness about preparation, rehearsal and standards as cultural artefacts, not HR processes. Stories with named operators and named events that senior leaders can reference back inside their own organisations.

Why organisations work with Matt Havens He treats generational friction as a leadership design problem, not a personality clash, which gives HR and operations leaders something they can act on rather than another set of demographic slides. His Simplicity framework is built from inside a Fortune 50 operating environment, not from a consultancy deck, so the examples land with line managers who run contact centres, branches, and field teams. The “4 Human Truths” content reframes engagement around what employees of every age actually share, which is useful for organisations stuck rotating perks instead of fixing leadership behaviour. He carries a room. Comedy-club upbringing translates into a delivery style that holds attention through a full keynote, which matters for late-day conference slots and large internal kickoffs. Deployable across very different audience profiles, with named repeat clients including Cisco, State Farm, RE/MAX, Lockheed Martin, Allstate, Duke Energy, and Mondelez International. Biography highlights Fourteen years in Fortune 50 leadership across finance, sales, and customer service, with responsibility for contact centres in five US locations. Creator of the Simplicity framework for leading multigenerational teams and reducing organisational complexity. Author of the “Make Your Business Human: The 4 Human Truths” keynote on engagement and culture. Repeat keynote speaker for organisations including Cisco, State Farm, RE/MAX, Lockheed Martin, Allstate, Duke Energy, and Mondelez International. Grew up backstage in comedy clubs alongside a stand-up comedian father; uses that craft to deliver leadership content with sustained audience energy. Programmes are delivered in person and virtually, working across corporate, association, and franchise audiences. Biography Five generations now sit on the same org chart, and most leadership systems were not built for that reality. Engagement programmes default to perks. Generational training defaults to stereotypes. Leaders end up managing labels rather than people, and the friction shows up in attrition data long before anyone names it. Matt Havens works that problem from inside the operating side of an organisation. Fourteen years of Fortune 50 leadership across finance, sales, and customer service, including responsibility for contact centres in five US locations, gave him a working view of where complexity actually accumulates: in handovers, in jargon, in well-meaning processes that no one will defend if pressed. His Simplicity framework is the response. It asks leaders to strip away the layers that make modern work harder than it needs to be, and to manage multigenerational teams through what people share rather than how they differ. The companion “4 Human Truths” content reframes engagement around the few fundamentals that hold across age, tenure, and function. The delivery is the second half of the proposition. Havens grew up in comedy-club green rooms with a stand-up comedian father, and he uses that craft to keep a room with him through serious leadership content. Cisco, State Farm, RE/MAX, Lockheed Martin, Allstate, Duke Energy, and Mondelez International have brought him back for that reason: the message lands, and the audience remembers it on Monday. Key speaking topics Multigenerational workplace leadership Employee engagement and culture Simplicity in leadership and operations Talent attraction and retention Workplace humour and human connection Customer-facing team leadership Ideal for CHROs and heads of culture working on cross-generational engagement Operations and customer service leaders running large frontline teams Conference programmers needing a humour-led, high-energy main-stage keynote on people and culture Sales and franchise leadership audiences at annual kickoffs Audience outcomes A working definition of generational friction as a leadership design issue, with practical levers managers can pull The Simplicity framework as a checklist for stripping unnecessary complexity out of team operations The 4 Human Truths as a shared engagement vocabulary across a multigenerational workforce Renewed energy and a memorable shared reference point for the rest of the offsite or conference

Why organisations work with Matt Mayberry He gives leaders a working blueprint for culture, not a values exercise. Culture Is the Way sets out a Five-Step Culture-Building Process that McKinsey named a 2024 top business book. He has been ranked in the world’s Top 30 leadership thought leaders by Global Gurus on the basis of a 25,000-respondent CEO and MBA survey, which means buyers can defend the booking internally on credentials alone. His client list, JP Morgan Chase, Allstate, the FBI, DuPont, Lowe’s and Southern Glazer’s Wine & Spirits, signals that the material survives contact with regulated, high-pressure operating environments. The NFL backstory is not the act. He uses a career ended by injury in a Chicago Bears preseason opener as the opening case in a serious argument about reinvention and team behaviour, then moves to the management content quickly. He writes for the same audience that books him. Bylines in Harvard Business Review, Forbes, Fortune and Entrepreneur mean a CHRO can hand the keynote thesis to the executive team in printed form before he walks on stage. Biography highlights Wall Street Journal bestselling author of Culture Is the Way (Wiley, 2023), named a 2024 top business book by McKinsey & Company and featured in Malcolm Gladwell’s Next Big Idea Book Club. USA Today bestselling author of The Transformational Leader (Wiley, 2024). Ranked in the Top 30 global leadership thought leaders by Global Gurus. Former Chicago Bears linebacker, signed 2010; college career at Indiana University, recipient of the 2009 Howard Brown Award. Featured in Harvard Business Review, Forbes, Fortune, Inc., Entrepreneur and Chief Executive; broadcast credits with NBC, ABC, Fox Business and ESPN. Client roster includes JP Morgan Chase, Allstate, the FBI, DuPont, Lowe’s, Optum, Fifth Third Bank, Southern Glazer’s Wine & Spirits, Phillips 66 and Mack Trucks. Biography Most culture work fails for the same reason. It treats culture as the warm story an organisation tells itself, not the set of repeated behaviours that determine whether the strategy lands. Mayberry’s Culture Is the Way (Wiley, 2023) is built around that distinction, and it is why McKinsey selected it as a 2024 top business book and Malcolm Gladwell’s Next Big Idea Club picked it up. The argument has a structure. The Five-Step Culture-Building Process forces senior teams to define the behaviours they want to see, hold leaders accountable for them in public, and connect those behaviours to commercial outcomes. The Transformational Leader (Wiley, 2024), a USA Today bestseller, extends the work into how senior leaders model what they ask of others. Both books sit in front of an audience that includes JP Morgan Chase, the FBI, DuPont and Lowe’s. The credibility on stage comes partly from how the path began. Mayberry signed with the Chicago Bears in 2010 and lost the career to an ankle fracture in the preseason opener against the San Diego Chargers. He uses that moment briefly, as a way into the operating point about how teams rebuild after a setback, then moves to the management material. Global Gurus has placed him in the world’s Top 30 leadership thought leaders on the strength of that combined work. What organisations get is a senior practitioner who has translated the language of high-performing teams into something a CHRO, COO or transformation lead can put to work on Monday. The bylines in Harvard Business Review, Forbes, Fortune and Entrepreneur are the public evidence; the Five-Step Process is the working tool. Key speaking topics Workplace culture as an operating system Transformational leadership Employee engagement and team performance Change and disruption Peak performance and resilience Sales performance Leadership in the age of AI Ideal for CHROs and chief people officers leading culture and engagement programmes COOs and transformation leads accountable for cultural execution of a strategy Sales leadership conferences and revenue kickoffs Senior leadership teams running off-sites on team performance and behavioural alignment Audience outcomes A working definition of culture that connects daily behaviour to commercial outcome, drawn from the Five-Step Culture-Building Process A clearer view of what transformational leadership requires from senior leaders, beyond inspirational language Specific moves for rebuilding engagement when the workforce is fatigued by repeated change A vocabulary for how high-performing teams handle setback and recovery A short list of behaviours to take back to the executive team and operationalise