Gestion du changement

Why organisations work with Marc Descheemaecker He has done the thing that most change management speakers have only studied: turned around a nationally significant, politically exposed, heavily unionised institution, with verifiable numbers. That gives him a standing in board and C-suite conversations that credentialed academics cannot replicate. His SNCB experience surfaces a distinction most transformation programmes ignore: the difference between change in organisations that can move freely and change in organisations that cannot. Leaders in regulated industries, public bodies, and large state-influenced enterprises hear something they rarely get: a framework built for their actual constraints. Having chaired Brussels Airport during the 2016 terrorist attacks, he brings direct experience of leadership under acute operational crisis, not as a crisis consultant but as the person publicly accountable for the institution’s response and recovery. His simultaneous positions across a national railway, a national bus operator, Brussels Airport, the European Investment Bank, and the European Investment Fund gave him a view few practitioners hold: where European capital allocation meets national infrastructure governance, and where the two pull in opposite directions. Career that moved from McKinsey analysis through consumer goods and facilities services to four major European transport institutions gives him a genuine cross-sector perspective on operational transformation. He is not a transport specialist; he is a change practitioner who happened to work in transport. Biography highlights CEO, NMBS-SNCB (Belgian national railway), 2004–2013: grew passenger numbers by 60%, reduced workforce by approximately 20% Turned loss-making Belgian operations of Thalys and Eurostar into a profitable shareholding; oversaw the separation and partial sale of the SNCB freight division Chairman, Brussels Airport Company (BAC), 2013–2021 Chairman, De Lijn (Belgian national bus and tram operator), 2016–2022 Director, European Investment Bank (EIB), 2015–2022; Director, European Investment Fund (EIF), 2016–2022 Board member, Gimv NV (listed Belgian investment company) Postgraduate in European Economics, College of Europe, Bruges; Master in Business Economics (cum laude), UFSIA University Antwerp; career began at McKinsey Amsterdam Biography Belgium’s national railway was losing passengers and carrying a workforce structure it could no longer sustain when Marc Descheemaecker was appointed CEO in 2004. Over nine years, he reversed both. Ridership grew by 60%. The workforce reduced by almost 20%. Neither result was achieved by bypassing the constraints that define a state-owned enterprise. They were achieved by understanding them precisely, and leading within them. The SNCB work went beyond the headline numbers. The Belgian operations of Thalys and Eurostar were structurally loss-making; Descheemaecker restructured them into a profitable shareholding. The freight division, a separate challenge, was carved out as an independent entity and partly sold to a financial partner. These were not sequential projects. They ran concurrently, each requiring negotiation across government ministries, unions, and private capital. His subsequent board positions; Chairman of Brussels Airport Company, Chairman of De Lijn, Director at the European Investment Bank and the European Investment Fund extended that operational picture into institutional governance. Few practitioners have seen, from the inside, how capital decisions at European level translate into choices on the ground at a national transport authority. He has sat on both sides of the table. His academic formation; Master in Business Economics (cum laude) from UFSIA Antwerp, postgraduate in European Economics from the College of Europe in Bruges gave him the analytical base. The McKinsey apprenticeship sharpened it. The credential that resonates with senior audiences, however, is neither. It is a national railway, genuinely transformed. Key speaking topics Large-scale organisational transformation in politically constrained environments Change leadership in state-owned and regulated enterprises Workforce restructuring under political and union constraint Infrastructure governance and European investment strategy Operational crisis leadership Transport and mobility as a strategic policy challenge Board governance across public and private capital Ideal for CEOs and senior executives leading transformation in regulated industries, utilities, or public-sector adjacent organisations Boards and chairs of state-owned enterprises, infrastructure authorities, or large government-funded bodies CHROs and transformation leads navigating workforce restructuring in politically sensitive environments European policy, infrastructure, and public investment forums where governance and commercial strategy intersect Audience outcomes A clearer articulation of how change management in constrained organisations differs from private-sector transformation – and what that difference demands of leadership Concrete case material from the SNCB turnaround: what decisions were made, what levers were available, and what did not work A practical lens on managing multiple simultaneous stakeholder mandates (government, unions, commercial partners, and public) without losing operational momentum Insight into how European investment institutions think about national infrastructure; useful for leaders navigating public funding cycles and cross-border capital decisions Honest reflection on leading an institution through acute public crisis, and the communication and governance choices that followed

Why organisations work with Marina Ibrahim She has run cross-cultural integration work inside named multinationals including BMW Group, Bentley, Nike, Kellogg’s, PepsiCo, BP, UBS and Deutsche Telekom, across automotive, FMCG, financial services and life sciences. Her own biography (British-German, born to a German mother and Egyptian father, bilingual in English and German) is the lived case study behind the work, which lands with international audiences in a way a single-culture expert cannot match. She brings instrument-led rigour, not opinion. GLOBE+, her signature framework, integrates Country Navigator, Wiley Everything DiSC Certified Partner, Wiley Five Behaviours Certified Partner (Lencioni’s Five Behaviours of a Cohesive Team), GlobalDISC and ICQ Growth 2.0 into diagnostic data on team performance. She has worked the British-German interface specifically, including post-merger cultural integration, where most cross-cultural speakers stay at a generic level. Externally judged: FSB West Midlands Diversity and Inclusion Award 2024 for the consultancy she founded, and Professional Speaker of the Year Staffordshire 2025. Biography highlights Founder of Globility Insights, the West Midlands-based cultural agility and inclusive leadership consultancy she established in 2011. Creator of GLOBE+, her signature cultural agility framework, used with multinational clients across automotive, FMCG, financial services and life sciences. Senior Culture Coach at Country Navigator, the cultural intelligence training platform. Finalist at The Speaker Awards 2026, the UK awards for the professional speaking industry, shortlisted for Best Thought Leadership Speaker and Best Storyteller. Federation of Small Businesses West Midlands Diversity and Inclusion Award 2024; Professional Speaker of the Year, Staffordshire 2025; Cartus Service Excellence Award 2020. Client organisations include BMW Group, Bentley, Nike, Kellogg’s, PepsiCo, EMI, Commerzbank, BP, UBS, Deutsche Telekom and Wood PLC. Wiley Everything DiSC Certified Partner; Wiley Five Behaviours Certified Partner (Lencioni’s Five Behaviours of a Cohesive Team); Country Navigator, GlobalDISC and ICQ Growth 2.0 Coach; MirrorMIRROR Certified Team Coach; NLP Practitioner; MCIM Chartered Marketer. British and German national with Egyptian heritage; bilingual English and German. Biography Most multinational organisations treat culture as a soft variable. Strategy is hard, culture is decoration. The teams running the actual work know better. They are the ones absorbing the friction when a German engineering function tries to land a project inside a Brazilian commercial team, or when a British acquirer tells a Japanese subsidiary that “nothing will change”. Marina Ibrahim has spent more than 25 years inside that gap. Through Globility Insights, the consultancy she founded in 2011, she has worked with BMW Group, Bentley, Nike, Kellogg’s, PepsiCo, BP, UBS and Deutsche Telekom on the parts of cross-cultural collaboration that do not show up on a strategy slide: trust between merged teams, decision-making across British and German operating styles, the difference between an inclusion statement and a multicultural team that actually functions. Her own profile is part of the credibility. Born to a German mother and Egyptian father, British-German, bilingual in English and German, she is the lived case study behind the work. The method is not. GLOBE+, her signature framework, runs senior teams through Country Navigator, Wiley Everything DiSC, Wiley Five Behaviours, GlobalDISC and ICQ Growth 2.0, so leaders leave with diagnostic data on how their teams actually operate, not a set of stories. In 2024, the Federation of Small Businesses named Globility the West Midlands Diversity and Inclusion Award winner, an externally judged signal that the practice she built holds up under scrutiny. For senior teams trying to make global structures actually perform, that is the relevant test. Key speaking topics Cultural agility as a competitive advantage Inclusive leadership in multinational organisations High-performing multicultural teams Post-merger cultural integration British and German business cultures and operating styles Unconscious bias and inclusive decision-making in practice Leading internationally distributed and hybrid teams Ideal for CHROs and DEI leads embedding inclusion beyond policy into team behaviour Executive teams running cross-border integrations or post-merger collaboration Global function heads managing multicultural and internationally distributed teams Leadership development programmes for senior leaders preparing for international roles Audience outcomes A working definition of cultural agility that names what behaviours actually shift performance across borders A diagnostic view of where their own multicultural teams break down, drawn from established cultural instruments rather than opinion Specific moves leaders can use the next day to manage British, German and broader European operating differences A sharper sense of where current inclusion efforts are stalling and what to do about it

Why organisations work with Marissa Afton She brings a published, board-ready framework for compassion paired with difficult action, set out in Compassionate Leadership (Harvard Business Review Press, 2022), not a generic wellbeing message. She works at the inside edge of what leaders actually face right now: how to communicate restructure, layoff and AI-driven role change in a way that retains the people who stay. Her client base spans Apple, Bloomberg, Cisco, Google, Eli Lilly and Amgen, so her examples are drawn from leadership teams operating at the same scale and pressure as the buyer’s. More Human (Harvard Business Review Press, 2025) gives her a second published framework, this time for the AI transition. It names awareness, wisdom, and compassion as the qualities leaders build as machines take on more of the analytical work. In Harvard Business Review she set out the operational version at IBM, whose HR unit reinvested the hours AI saved into developing its managers, and put AI to work as a leadership coach. Biography highlights Partner and Head of Global Accounts, Potential Project. Co-author, More Human: How the Power of AI Can Transform the Way You Lead (2025) and Compassionate Leadership: How to Do Hard Things in a Human Way (2022), both Harvard Business Review Press. Contributing author, The Mind of the Leader (Harvard Business Review Press, 2018). Recurring contributor to Harvard Business Review, including “How Gen AI Can Create More Time for Leadership”, “Using AI to Make You a More Compassionate Leader”, “To Succeed with AI, Adopt a Beginner’s Mindset”, and “Connect with Empathy, But Lead with Compassion”. Client engagements at Apple, Bloomberg, Cisco, Eli Lilly, Google and Amgen. More than 25 years of formal mindfulness practice, applied to executive development at scale. Biography Hard decisions are arriving faster, and the audience for them has changed. Boards are being asked to restructure, redeploy and let people go in the same year they ask for innovation, retention and engagement. The leaders inside that contradiction need a way to act decisively without becoming the problem they were hired to solve. That is the territory Marissa Afton works in. As Partner and Head of Global Accounts at Potential Project, she runs leadership engagements with companies including Apple, Bloomberg, Cisco, Google, Eli Lilly and Amgen, and the brief is consistently the same: how do senior people deliver difficult news, drive hard change and still hold the room. Her co-authored book Compassionate Leadership: How to Do Hard Things in a Human Way (Harvard Business Review Press, 2022) is the published frame for that work. The argument, developed with Rasmus Hougaard and Jacqueline Carter in HBR, is that empathy on its own makes leaders worse at hard decisions. What organisations need instead is wise compassion, the willingness to act on hard truth while keeping the human in view. She has practised formal mindfulness for more than 25 years. More Human (Harvard Business Review Press, 2025) carries the argument into the AI transition. It names awareness, wisdom, and compassion as the qualities leaders build as machines take on more of the analytical work. In Harvard Business Review she showed the operational version: IBM’s HR unit reinvested the hours AI saved into developing its managers, and used AI itself as a leadership coach. Key speaking topics Compassionate leadership and hard decisions Leading through restructure, layoffs and change The mind of the leader and mental agility Mindful leadership and self-leadership at senior levels Resilience and burnout prevention for executives Women in senior leadership Leading in the age of AI Building human connection in hybrid work Ideal for CEOs, CHROs and senior HR leaders running restructure, redeployment or layoff programmes Executive leadership teams working on culture and trust through periods of significant change Boards and ELT offsites where the brief is to combine commercial honesty with humane delivery Women’s leadership programmes and senior leadership development cohorts Audience outcomes A working language for combining hard decisions with humane delivery, drawn from a published HBR Press framework A clearer view of where empathy helps leaders and where it begins to undermine them Specific practices for self-leadership under pressure, grounded in mental training rather than motivation A perspective on AI-era leadership that treats human attention as a scarce, trainable resource

Why organisations work with Mark Denton Lived authority on earning commitment with no command power. He led 17 amateur sailors, around 70% of them first-time sailors, across 32,000 miles for ten months, unable to hire, fire, or coerce anyone. Belief had to be won daily. Translates that into named diagnostics (Navig-8, CULTIV-8, COLLABOR-8, DOMIN-8) that exec teams can use after the keynote, rather than a story that fades by Monday. Runs a twenty-year consulting practice through MAXVMG, so the room is addressed by someone who works inside organisations, not only on stage. Licensed partner of Amy Edmondson’s Fearless Organisation Scan, which gives him a defensible position on psychological safety alongside the performance material. Voted Bookers Choice at the 2024 Speaker Awards by the agents who book speakers for a living, a sharper signal than self-reported ratings. Biography highlights Skippered BP Explorer to the podium in the BT Global Challenge round-the-world yacht race, leading a crew of seventeen amateurs, around 70% first-time sailors, for ten months at sea. Founder of MAXVMG, an organisational development consultancy focused on leadership, team performance, and change. Bookers Choice winner at the 2024 Speaker Awards, voted by booking agents. Licensed partner of Amy Edmondson’s Fearless Organisation Scan, the psychological safety diagnostic developed at Harvard Business School. Contributor to Inspiring Leadership: Staying Afloat in Turbulent Times, the Henley Management College text by Cranwell-Ward, Bacon, and Mackie on emotional intelligence and sustained performance. Has spoken to leaders and teams in more than 30 countries; IVCA Gold Award recipient for speaking; accredited executive and team coach. Biography A skipper on the BT Global Challenge cannot hire, fire, or pay a crew into line. The seventeen people on BP Explorer were amateurs, around 70% of them first-time sailors, committed for ten months and 32,000 miles the wrong way around the world. Mark Denton led that crew to the podium, and every ounce of their commitment had to be earned rather than ordered. That is the problem most senior leaders now recognise. In matrixed, cross-functional organisations, authority no longer guarantees commitment, and teams have to move as one without a clear chain of command. The academic term is followership: the earned commitment that gets people to perform when they cannot be compelled to. Denton has spent the twenty years since converting that experience into a consulting practice. Through MAXVMG, his organisation development firm, he advises leadership teams on performance, culture, and change, working from structured diagnostics (Navig-8 for resilience, CULTIV-8 for culture, COLLABOR-8 for team dynamics, DOMIN-8 for performance) that give clients something to use after the keynote. The intellectual spine comes from two places. He contributed to the Henley Management College text Inspiring Leadership: Staying Afloat in Turbulent Times, on emotional intelligence and sustained performance, and he is a licensed partner of Amy Edmondson’s Fearless Organisation Scan, the psychological safety diagnostic developed at Harvard Business School. In 2024 the agents who book speakers for a living voted him Bookers Choice at the Speaker Awards, a useful signal in a category where lived experience without operational substance is the failure mode. Key speaking topics Collective performance Leading without authority and earned commitment High-performance team dynamics Leadership under sustained pressure Resilience and recovery in volatile conditions Cross-functional and matrix team alignment Psychological safety in performance cultures Decision-making under uncertainty Ideal for CEOs and executive teams entering an extended period of operational pressure or transformation. Leaders running cross-functional or matrixed teams, where outcomes depend on influence rather than direct authority. HR and people directors building resilience and psychological safety capability across senior populations. Sales, operations, and project leaders running high-stakes programmes where the team has to perform for sustained periods without burning out. Audience outcomes A working model of how commitment is earned when a leader cannot rely on rank or reward. A vocabulary for diagnosing team dysfunction (the Navig-8, COLLABOR-8, and DOMIN-8 frameworks) that leaders can take back into their own meetings. The link between psychological safety and performance, grounded in Edmondson’s research. Specific examples of how an amateur crew outperformed expectations, and what senior leaders can borrow from the mechanics. Reset points for leaders and cross-functional teams heading into a prolonged period of pressure.

Why organisations work with Mark DeVolder A practising change consultant with a named methodology, Empowered Change, used inside organisations from NASA to Coca-Cola, not a motivational speaker who borrows the language of change. Author of Perpetual Pivot, a book-length argument that continuous adaptation is now the default operating condition, with a defined construct leaders can apply to repeated reinvention. Holds a research doctorate on unity, diversity and synergy from Fuller, which gives the work an evidence base most change keynotes lack. Has worked with leadership teams in regulated, high-stakes environments such as Pfizer, Qatar Petroleum, Siemens and the US Air Force, where the cost of badly handled change is operational, not theoretical. Brings a Target Zero safety-culture frame for clients in industrial and engineering sectors where change failure shows up as incidents, not engagement scores. Biography highlights Doctorate, Fuller, with dissertation on unity, diversity and synergy. Founder of the Empowered Change methodology, used in client engagements across five continents. Author of Perpetual Pivot: How the Best Leaders Adapt to Exponential Change and Get Engaged! on employee engagement. Has spoken in over 25 countries to clients including NASA, Coca-Cola, McDonald’s, Siemens, PepsiCo, Pfizer, Royal Bank of Canada, Verizon, Medtronic, Bristol-Myers Squibb, Qatar Petroleum and the US Air Force. Signature talks on change, resilience, employee engagement and Target Zero safety culture. Biography Change has become the operating condition of large organisations, not the event between strategies. The leaders who hold their teams through repeated restructure, integration and digital reset are not the ones with the most polished communications plan. They are the ones who understand how people move through transition and can hold the line on engagement when the next wave arrives. This is the territory Mark DeVolder has worked in for two decades. His Empowered Change methodology and the wider argument set out in Perpetual Pivot: How the Best Leaders Adapt to Exponential Change treat continuous adaptation as the default state of senior leadership. The work is built on a doctorate from Fuller on unity, diversity and synergy, which gives the practice a research base rather than a personality base. Client engagements have included leadership teams at NASA, Coca-Cola, McDonald’s, Siemens, PepsiCo, Pfizer, Royal Bank of Canada, Verizon, Medtronic, Bristol-Myers Squibb and Qatar Petroleum, alongside the US Air Force. The work spans corporate integration, regulated industry, industrial safety and public-sector transformation, which means the methodology has been tested against very different definitions of what a failed change actually costs. For industrial and engineering clients, DeVolder also runs a Target Zero programme that frames change leadership as a safety-culture problem. In those settings the test of good change leadership is not employee survey scores; it is whether the operating environment becomes safer or more dangerous through the transition. That is a sharper test than most change keynotes are built to pass. Key speaking topics Change management and organisational transition Leadership through continuous restructure Resilience and decision-making under pressure Employee engagement during transformation Safety culture and high-performance operating environments Adapting to exponential change Ideal for Boards and executive teams entering or recovering from major restructure, M&A integration or digital reset. CHROs and transformation leads accountable for retaining trust and discretionary effort through repeated change. Operating leaders in regulated, industrial or safety-critical sectors where change failure shows up as incidents, not survey scores. Senior leadership development programmes building change-leadership capability across cohorts. Audience outcomes A clearer view of why repeated change erodes capability and what to protect first. A practical model, the Empowered Change journey-map, for diagnosing where a workforce sits in a transition. Specific behaviours senior leaders can adopt during continuous restructure to hold trust and engagement. Language to talk to a workforce about change without slipping into corporate abstraction. For industrial clients, a route to connect change leadership directly to safety performance.

Why organisations work with Mark Gallagher Fifteen years on the management boards of Jordan Grand Prix and Red Bull Racing, plus leadership of Cosworth’s F1 engine business. He has actually run the functions he describes. Author of The Business of Winning (Kogan Page) and co-author of The Future Business Formula with Sullivan & Stanley’s Adrian Stalham. His frameworks exist in print, with a track record in front of senior audiences since 1998. Direct experience on FIA technical working groups covering safety and sustainability, including the development of F1’s 2014 hybrid power unit. When he talks about decarbonisation or safety culture, he is describing rules he helped write. Close working relationships with current F1 drivers and teams through Performance Insights and Status Grand Prix, the A1 Grand Prix World Cup-winning outfit he co-owns. The paddock material he draws on is current. Biography highlights Former management board member of Jordan Grand Prix (1998 onwards) and senior figure in the commercial build-out of what became Red Bull Racing Former head of Cosworth’s Formula 1 engine business, which supplied roughly one-third of the grid under his leadership Founder and Managing Director of Performance Insights, his F1 consulting firm, and co-founder of Status Grand Prix, winner of the 2009 A1 Grand Prix World Cup of Motorsport Author of The Business of Winning (Kogan Page, 2014; 2nd edition 2021) and co-author of The Future Business Formula (Rethink Press, 2023) Member of FIA technical working groups on safety and sustainability, including the development of F1’s 2014 hybrid power-unit regulations Media contributor to BBC, Sky Sports, ESPN, CNN, Channel 4 News and Al Jazeera; columnist for GP Racing Magazine; lecturer at Cranfield University Biography Formula 1 is one of the few industries where an operational failure on Sunday becomes a balance-sheet issue by Monday. Regulations shift every season. Deadlines cannot be moved. Mistakes are broadcast to hundreds of millions, and the competitive gap between first and last is measured in hundredths of a second. That is the environment Mark Gallagher spent forty years inside. He sat on the management board of Jordan Grand Prix through its most competitive era, helped build the commercial arm of what became Red Bull Racing, and later ran Cosworth’s F1 engine business as it supplied around a third of the grid. His consultancy, Performance Insights, works with F1 teams and commercial partners today. His books give the method a shape outside the paddock. The Business of Winning, published by Kogan Page, sets out his lessons on leadership, safety, performance management and communication. The Future Business Formula, co-written with Adrian Stalham of the change consultancy Sullivan & Stanley, translates F1’s operating principles into twelve design rules for organisations built to change at speed. Mika Häkkinen wrote the foreword. He has also served on FIA technical working groups on safety and sustainability, including the shift to hybrid power units in 2014, and lectures at Cranfield University. For a senior audience, the value is specific: a practitioner who has run the commercial, engineering and regulatory sides of one of the world’s most publicly scrutinised high-performance businesses, and can describe what each of those jobs actually demanded. Key speaking topics High-performance team culture in elite sport Leadership under non-negotiable deadlines Data, telemetry and decision-making at the operational edge Safety, risk management and regulatory change Sustainability and the energy transition in global sport Technology partnerships and digital transformation Change management in regulated industries Ideal for Senior leadership teams, boards and C-suite audiences responsible for high-stakes operational performance Engineering, manufacturing and technology organisations facing regulatory change or digital transformation Commercial, sponsorship and partnership teams working across technology-heavy sectors Safety, risk and sustainability leaders looking for a real-world reference point on culture and governance Audience outcomes A working sense of how F1 teams hit immovable deadlines without compromising safety or commercial discipline Specific examples of how telemetry, simulation and real-time analytics translate into faster decisions at the operational edge A credible reference point for treating safety culture as a performance lever inside the business Examples and language from elite motorsport that senior leaders can carry into their own strategy and change conversations

Why organisations work with Mark Noon He has built leadership benches inside two of the most accountability-driven environments in American working life: the U.S. Air Force medical system and Studer Group’s healthcare client base. Senior teams get someone who has run the work, not described it. His signature framework, Set Up To Step In, gives organisations a concrete method for preparing successors before the seat opens, drawn from his book Set Up: Timeless Leadership Skills for Your Success. He has coached and presented inside more than 300 organisations across 43 states and several countries, which means the playbook has been pressure-tested across hospital systems, military units, and civilian operating environments. He treats employee engagement as a discipline rather than a sentiment, anchored in structured one-on-one rounding practices that frontline managers can repeat weekly. He pairs Studer Group’s service excellence lineage with first-hand command experience, a combination that lands credibly with clinical leaders who are sceptical of theory imported from outside healthcare. Biography highlights Retired U.S. Air Force Major after roughly 20 years of service, including 12 years as a commissioned officer and clinical lab director. Career path moved from enlisted laboratory technician to officer with immediate appointment to a lab management role. Served across nine assignments in seven U.S. states and a tour of duty in the Middle East. Spent approximately eight years as a coach with Studer Group, working with healthcare systems on operational and service excellence. Currently a Professional Speaker, Executive Coach and Developer of Leaders with LeadershipTen. Author of Set Up: Timeless Leadership Skills for Your Success (T.H.E. Studer Group, 2018). Biography The hardest moment in any organisation is the one nobody schedules: a seat opens, and the person expected to fill it is not ready. That gap is rarely a hiring problem. It is the cumulative result of small leadership habits that were never made routine. Mark Noon spent 20 years inside the U.S. Air Force watching that pattern up close, then nearly a decade at Studer Group helping healthcare leaders fix it. He retired as a Major after 12 years as a commissioned officer and clinical lab director, with assignments across seven states and a tour in the Middle East. The path from enlisted lab technician to officer running a lab gave him a working theory of leadership grounded in operational reality rather than abstraction. That theory became Set Up: Timeless Leadership Skills for Your Success, published by T.H.E. Studer Group in 2018. The book and its companion keynote, Set Up To Step In, treat succession as a daily discipline, not an annual planning exercise. Leaders are not chosen, they are prepared, through repeatable habits that show up in how meetings are run, how feedback is given, and how one-on-one rounding is conducted with the people closest to the work. His client work now runs through LeadershipTen, where he coaches and speaks inside hospital systems, military units, and operationally demanding civilian organisations. The footprint covers more than 300 organisations across 43 states and several countries, which gives senior teams something useful: a coach who has seen which engagement and culture practices survive contact with a stretched workforce, and which do not. Key speaking topics Leader development and succession readiness Employee engagement and one-on-one rounding Culture aligned to strategy Healthcare leadership and service excellence Managing up and team reliability Lessons from military command for civilian leaders Ideal for Healthcare CEOs, COOs, and chief nursing officers building leader benches across hospital systems Heads of leadership development and learning leaders responsible for succession and frontline manager capability Senior military and veteran-serving organisations translating command experience into civilian operating practice Operationally complex organisations where frontline leadership turnover threatens service quality Audience outcomes A clear, named set of habits that distinguish leaders who are setting up successors from those who are not A working method for one-on-one rounding that frontline managers can run inside their existing week Language for talking about engagement as an operational discipline, not a survey result A frame for connecting daily leader behaviours to the strategy and culture senior teams have already committed to Confidence that the practices have been tested across military, healthcare, and civilian operating environments

Why organisations work with Mark Pollock He hands leaders a decision framework (“facts, acceptance, hope”) they can actually use mid-crisis, tested under conditions where poor judgement carries permanent consequences. His collaboration work is credible because he has done it at scale, catalysing over $100 million of multi-party scientific collaboration with organisations including UCLA, Ekso Bionics and Onward Medical, the company now producing a clinical breakthrough in spinal cord injury treatment. Where most speakers on resilience rely on metaphor, his frameworks have been tested in polar expeditions and in the slow work of brokering scientific collaboration across institutions. His 2018 TED talk with Simone George has over 1.5 million views and has been translated into 12 languages, which means most senior audiences arrive with a shared reference point the keynote can build on. The senior endorsements are unusually specific: Satya Nadella has written publicly about him, and Bank of Ireland’s Group CEO positioned his contribution to the CEO Council as a leadership lesson drawn from hard practice. Biography highlights First blind person to race to the South Pole, completing the 43-day Amundsen Omega 3 South Pole Race alongside Simon O’Donnell and Inge Solheim in January 2009. First person with chronic complete paralysis to voluntarily take steps in a robotic exoskeleton, working with UCLA’s Prof. Reggie Edgerton on spinal cord stimulation research published by the IEEE. TED2018 speaker with Simone George, “A Love Letter to Realism in a Time of Grief”; over 1.5 million views in its first six months; translated into 12 languages. Author of Making It Happen; subject of the documentaries Blind Man Walking and Unbreakable: The Mark Pollock Story. Chairman of Collaborative Cures and founder of the Run in the Dark global running series, which drew over 250,000 participants across all seven continents between 2011 and 2024. World Economic Forum Young Global Leader and former member of the Global Futures Council on Human Enhancement; honorary doctorates from Queen’s University Belfast and the Royal College of Surgeons in Ireland; currently pursuing a Professional Doctorate in Elite Performance (Sport) at Dublin City University. Biography Most frameworks for resilience were developed in environments where the stakes are low and the challenges are chosen. That is not where leaders need them. Mark Pollock’s 2018 TED talk with Simone George, “A Love Letter to Realism in a Time of Grief,” addresses the other category: the imposed challenge, where optimism alone becomes a liability and a team still has to make sound decisions. The talk has more than 1.5 million views and has been translated into 12 languages. The credibility comes from two tested sources. In January 2009, Pollock became the first blind person to race to the South Pole, a 43-day expedition across Antarctica in temperatures down to minus 50. In 2010 he fell from an upstairs window, broke his back, and has lived with paralysis since. The decade that followed took a distinctive shape. Pollock catalysed multi-party scientific collaboration worth over $100 million, connecting scientists, investors, technologists and regulators working on spinal cord injury. He became the first person with chronic complete paralysis to voluntarily take steps in a robotic exoskeleton, working with UCLA’s Prof. Reggie Edgerton. The company commercialising that research, Onward Medical, has since delivered the field’s most significant clinical breakthrough. Organisations like Microsoft, Google, GSK, EY and Mercedes-AMG Petronas Formula One keep booking him. Senior audiences leave with two concrete frameworks: “competitor, realist, collaborator” for maintaining team conviction, and “facts, acceptance, hope” for sound judgement under pressure. Bank of Ireland’s Group CEO framed Pollock’s CEO Council session as a leadership lesson. Satya Nadella has written publicly about him. Key speaking topics Resilience under imposed pressure Decision-making in crisis Elite performance and mindset Cross-institutional collaboration Leadership in uncertainty Human and machine collaboration Adversity and opportunity Ideal for CEO and executive teams during major operational or strategic disruption Chief People Officers and transformation leads rebuilding team confidence during prolonged change programmes Leadership conferences and global off-sites that need a credible account of decision-making in crisis Sales and commercial leadership teams under sustained targets and multi-market complexity Audience outcomes A decision framework (“facts, acceptance, hope”) audiences can apply in real operational crises, with worked examples from extreme environments and from scientific collaboration. A mental model (“competitor, realist, collaborator”) for deciding how a team positions itself when the challenge is imposed. Concrete examples of how high-performance teams hold together across disciplines and geographies, drawn from Pollock’s multi-million-dollar scientific partnerships. A sharper account of what resilience actually requires when the situation is imposed.

Why organisations work with Martin Glenn He has run the P&L at four large consumer businesses and a national governing body, so brand arguments arrive with operator credibility, not agency theory. The Walkers story is a working case study, not an anecdote: he took share from roughly 30 percent to over 60 percent and built the Lineker campaign that still defines the category. He has done the hard version of culture change at the FA, including a 40 percent revenue lift and a record commitment to women’s football, while the senior England teams reached the 2018 World Cup semi-final. He led the United Biscuits turnaround through to a clean exit to Yildiz Holdings in 2014, which gives boards the rare combination of brand instinct and a private-equity-grade financial outcome. He is one of the few UK CEOs to have reached the top through marketing, which makes him useful when a board needs to rewire how the marketing function is positioned and resourced. He chairs PGMOL through one of the most publicly scrutinised reform programmes in English sport, and chaired Chapel Down through its admission to AIM and 2025 strategic review. Biography highlights Former Chief Executive of The Football Association, 2015 to 2019. Former CEO of United Biscuits, Birds Eye Iglo, and President of PepsiCo UK and Ireland. Architect of the Walkers crisps growth story, including the Gary Lineker advertising campaign. Chair of Professional Game Match Officials Limited since January 2024, the body that runs every referee in English professional football; Chair of the Football Foundation since 2020. Former Chair of Chapel Down Group, England’s largest winemaker, 2020 to 2025; oversaw the company’s admission to AIM in December 2023. Author of “The Best Job in the World”; President of The Marketing Society, 2014 to 2017; PPE graduate of Merton College, Oxford. Biography Walkers was a regional crisps brand in 1992. By the time Martin Glenn finished with it, it held more than 60 percent of the UK market and the Gary Lineker campaign had become the longest running advertising property in the country. That growth story is the spine of his career and the reason boards still bring him in. He spent fifteen years at PepsiCo, ending as President of PepsiCo UK and Ireland, before moving into private equity as CEO of Birds Eye Iglo and then United Biscuits, which he sold to Yildiz Holdings in December 2014. Each role asked the same question in a different setting: how do you grow a mature consumer business when distribution is solved and the next point of share has to come from the brand. In 2015 he answered a different version of the question at The Football Association. Over four seasons he restructured the organisation, oversaw a 40 percent rise in revenue, put a record investment behind the women’s game, and worked on the culture at St George’s Park that fed England’s run to the 2018 World Cup semi-final. He left at the end of the 2018-19 season into a portfolio of board roles. As Chair of Chapel Down from 2020 to 2025 he refocused the business onto premium sparkling wine and took it through its admission to AIM in December 2023. Since January 2024 he has chaired Professional Game Match Officials Limited, the body responsible for every referee in English professional football, helping the executive modernise an organisation that operates under permanent public scrutiny. He also chairs the Football Foundation, the UK’s largest sports charity. He is a PPE graduate of Merton College, Oxford, a former President of The Marketing Society, and the author of “The Best Job in the World”, which sets out the Walkers playbook in detail. The through-line is unusual: a CEO who came up through marketing and treats brand as the operating system of the business rather than a downstream function. Key speaking topics Brand-led growth in mature consumer markets Marketing as a route to general management Turnarounds and private equity exits Culture change inside national institutions The CEO operating model for FMCG businesses Leading governance reform under public scrutiny Ideal for CMOs, CEOs and boards in FMCG, retail and consumer health weighing brand investment against margin pressure. Chairs and CEOs of sports bodies, federations and member organisations facing structural reform. Private equity portfolio companies preparing for a brand-led value creation plan or exit. Senior marketing leaders being positioned for general management or P&L roles. Audience outcomes A clear view of how brand investment shows up in market share and enterprise value, drawn from the Walkers and United Biscuits numbers. A working model for the marketer-to-CEO transition, including what marketing leaders typically have to unlearn. A candid account of leading culture change inside a national institution under public scrutiny. Specific lessons on turnaround sequencing, from cost discipline through to brand reinvestment and exit.

Why organisations work with Martine Wright A first-hand account of recovery from catastrophic injury that gives leaders concrete language for talking about adversity, mental health, and return to work without slipping into platitudes. Paralympic-level perspective on marginal gains, team performance, and selection, drawn from competing for Great Britain in sitting volleyball at London 2012 rather than from a textbook. Credibility on inclusion and belonging that comes from being inside the disability sport system, not commenting on it. Useful for ERG launches, accessibility programmes, and culture work where lived authority matters. An MBE, the BBC Helen Rollason Award, and a Sports Book Award-winning memoir give buyers external validation that holds up in front of senior audiences. Consistent broadcast presence with the BBC and Channel 4, including Rio 2016 and Invictus Games, which translates into stage presence and timing that work in front of 10,000-seat audiences and intimate leadership rooms alike. Biography highlights Survivor of the 7 July 2005 London bombings; was the last person extracted alive from the Aldgate carriage and lost both legs above the knee. Member of Great Britain’s women’s sitting volleyball team at the London 2012 Paralympic Games and later team captain. Appointed MBE in the 2016 Birthday Honours for services to sport. Recipient of the BBC Helen Rollason Award at the 2012 BBC Sports Personality of the Year. Author of Unbroken: My Story of Survival from 7/7 Bombings to Paralympic Success (Simon and Schuster, 2017), winner of Autobiography of the Year at the 2018 Sports Book Awards. Broadcaster for the BBC and Channel 4, including roving reporter at the Rio 2016 Paralympics and Invictus Games coverage. Biography The Aldgate bomb on 7 July 2005 killed seven people in a single Circle Line carriage. Martine Wright was the last person brought out alive. She lost roughly eighty percent of her blood, spent a week in a coma, and underwent ten months of surgery and double above-knee amputation. The detail that matters for a corporate audience is what came after: a deliberate decision, sustained over years, to treat recovery as work rather than a wait. That work led to elite sport. Wright took up sitting volleyball during rehabilitation, made the British squad, and was selected for the home Paralympic Games at London 2012, where Team GB fielded a women’s sitting volleyball side for the first time. She later captained the team and earned forty international caps. The 2012 BBC Helen Rollason Award and a 2016 MBE for services to sport followed. Her memoir Unbroken (Simon and Schuster, 2017) won Autobiography of the Year at the 2018 Sports Book Awards and remains the primary text behind her speaking. Alongside the book, she has built a steady broadcast career with the BBC and Channel 4, covering the Rio 2016 Paralympics and Invictus Games, which gives her a level of stage craft most lived-experience speakers do not have. What organisations actually book her for is the translation. Wright takes the language of marginal gains, team selection, mental health, and belonging out of the abstract and grounds it in specific decisions she made and watched others make. NatWest, the NHS, John Lewis, Deloitte, Salesforce, Pfizer, and Aon are among the named clients on her own record. The room leaves with usable vocabulary for the conversations leadership teams already know they need to have. Key speaking topics Resilience and recovery from adversity Mental health and return to work Inclusion, disability, and belonging in the workplace Marginal gains and high-performance teams Change and uncertainty Paralympic sport and elite competition Leadership through crisis Ideal for CHROs and people leaders rolling out wellbeing, mental health, or return-to-work programmes DEI leads and ERG sponsors building disability inclusion and belonging work Leadership teams briefing staff through restructures, crises, or major change programmes All-staff conferences and town halls where the brief calls for an authentic, high-impact keynote rather than a research talk Audience outcomes A vocabulary for talking about adversity, mental health, and recovery that does not feel scripted. Specific examples of how marginal gains and team selection work inside an elite sport environment, drawn from London 2012. A sharper sense of what disability inclusion looks like from inside the experience, useful for shaping ERG and accessibility work. A reset on what is actually possible after a catastrophic setback, anchored in a verifiable personal story rather than abstract motivation.

Why organisations work with Matt Mayberry He gives leaders a working blueprint for culture, not a values exercise. Culture Is the Way sets out a Five-Step Culture-Building Process that McKinsey named a 2024 top business book. He has been ranked in the world’s Top 30 leadership thought leaders by Global Gurus on the basis of a 25,000-respondent CEO and MBA survey, which means buyers can defend the booking internally on credentials alone. His client list, JP Morgan Chase, Allstate, the FBI, DuPont, Lowe’s and Southern Glazer’s Wine & Spirits, signals that the material survives contact with regulated, high-pressure operating environments. The NFL backstory is not the act. He uses a career ended by injury in a Chicago Bears preseason opener as the opening case in a serious argument about reinvention and team behaviour, then moves to the management content quickly. He writes for the same audience that books him. Bylines in Harvard Business Review, Forbes, Fortune and Entrepreneur mean a CHRO can hand the keynote thesis to the executive team in printed form before he walks on stage. Biography highlights Wall Street Journal bestselling author of Culture Is the Way (Wiley, 2023), named a 2024 top business book by McKinsey & Company and featured in Malcolm Gladwell’s Next Big Idea Book Club. USA Today bestselling author of The Transformational Leader (Wiley, 2024). Ranked in the Top 30 global leadership thought leaders by Global Gurus. Former Chicago Bears linebacker, signed 2010; college career at Indiana University, recipient of the 2009 Howard Brown Award. Featured in Harvard Business Review, Forbes, Fortune, Inc., Entrepreneur and Chief Executive; broadcast credits with NBC, ABC, Fox Business and ESPN. Client roster includes JP Morgan Chase, Allstate, the FBI, DuPont, Lowe’s, Optum, Fifth Third Bank, Southern Glazer’s Wine & Spirits, Phillips 66 and Mack Trucks. Biography Most culture work fails for the same reason. It treats culture as the warm story an organisation tells itself, not the set of repeated behaviours that determine whether the strategy lands. Mayberry’s Culture Is the Way (Wiley, 2023) is built around that distinction, and it is why McKinsey selected it as a 2024 top business book and Malcolm Gladwell’s Next Big Idea Club picked it up. The argument has a structure. The Five-Step Culture-Building Process forces senior teams to define the behaviours they want to see, hold leaders accountable for them in public, and connect those behaviours to commercial outcomes. The Transformational Leader (Wiley, 2024), a USA Today bestseller, extends the work into how senior leaders model what they ask of others. Both books sit in front of an audience that includes JP Morgan Chase, the FBI, DuPont and Lowe’s. The credibility on stage comes partly from how the path began. Mayberry signed with the Chicago Bears in 2010 and lost the career to an ankle fracture in the preseason opener against the San Diego Chargers. He uses that moment briefly, as a way into the operating point about how teams rebuild after a setback, then moves to the management material. Global Gurus has placed him in the world’s Top 30 leadership thought leaders on the strength of that combined work. What organisations get is a senior practitioner who has translated the language of high-performing teams into something a CHRO, COO or transformation lead can put to work on Monday. The bylines in Harvard Business Review, Forbes, Fortune and Entrepreneur are the public evidence; the Five-Step Process is the working tool. Key speaking topics Workplace culture as an operating system Transformational leadership Employee engagement and team performance Change and disruption Peak performance and resilience Sales performance Leadership in the age of AI Ideal for CHROs and chief people officers leading culture and engagement programmes COOs and transformation leads accountable for cultural execution of a strategy Sales leadership conferences and revenue kickoffs Senior leadership teams running off-sites on team performance and behavioural alignment Audience outcomes A working definition of culture that connects daily behaviour to commercial outcome, drawn from the Five-Step Culture-Building Process A clearer view of what transformational leadership requires from senior leaders, beyond inspirational language Specific moves for rebuilding engagement when the workforce is fatigued by repeated change A vocabulary for how high-performing teams handle setback and recovery A short list of behaviours to take back to the executive team and operationalise

Why organisations work with Maya Townsend She brings organisation network analysis into the room as a working tool, not a slide. Leaders leave knowing which specific people inside their business carry influence that the org chart hides. She has co-edited the OD Network’s Handbook for Strategic HR (AMACOM, 2012), giving her work a peer-reviewed foundation that most change speakers cannot point to. She advises Gartner on change management and organisation network practice, which means her frameworks have been pressure-tested with the analyst body that many of her clients buy research from. She is one of three US-certified Lewis Method of Deep Democracy trainers, so when polarised teams are stuck on a decision she has a specific method for moving them, not a general facilitation style. She works the seam between strategy and adoption. Clients booking her are usually past the point of needing a diagnosis and want someone who can name the next intervention. Biography highlights Founder and lead consultant, Partnering Resources, an organisation development practice focused on networks, collaboration, and change. Co-editor, Handbook for Strategic HR: Best Practices in Organization Development from the OD Network (AMACOM, 2012). Chapter author, “Organization Network Dynamics and Analysis,” in the NTL Handbook of Organization Development and Change. Adviser to Gartner on change management and organisation network practice. Contributor to strategy+business, People + Strategy, Nonprofit Quarterly, CIO, and Inc.com. MS in Organization Development (with distinction), American University / NTL Institute; certified Lewis Method of Deep Democracy trainer, one of three in the United States. Biography Every large organisation has two structures. There is the one on the chart, and there is the network of relationships that actually moves information, decisions, and trust. Townsend’s work starts from the second one. She runs Partnering Resources, the change and organisation development practice she founded, where she uses organisation network analysis to show leaders the brokers, connectors, and quiet experts their formal hierarchy hides. The diagnosis is concrete: specific names, specific gaps, specific places where a transformation is going to fail unless someone intervenes. The intellectual base behind this work is unusually deep for a speaker in her field. She co-edited the OD Network’s Handbook for Strategic HR with AMACOM, contributed the chapter on network dynamics to the NTL Handbook of Organization Development and Change, and writes regularly for strategy+business, People + Strategy, and CIO. Gartner uses her as an adviser on change management and network practice. What that produces in a keynote setting is a practitioner who can move from the science of how organisations actually behave to the next concrete move a leadership team should make on Monday morning. She has presented at Gartner and Inc. 500 or 5000 events, taught networked leadership at Boston University and Northeastern, and is one of three Lewis Method of Deep Democracy trainers certified in the United States, which she draws on when teams are polarised and stuck. Key speaking topics Organisation network analysis Change leadership in complex systems Collaboration across silos and ecosystems Conflict and polarisation in leadership teams Talent and influence mapping Strategy adoption and organisational resilience Ideal for CEOs and transformation leads landing a strategy that depends on cross-functional adoption. Heads of strategy, OD, and change running enterprise change programmes that have stalled at the middle. Senior HR and talent leaders identifying who actually carries influence in a high-potential population. Leadership teams stuck on a polarised decision and looking for a method, not a facilitation pep talk. Audience outcomes A working picture of the informal networks inside their own organisation, and where those networks are blocking or accelerating strategy. Specific moves to identify the brokers and connectors who decide whether a change effort lands. A sharper read on why past change programmes stalled, anchored in network evidence rather than personality. A method for engaging conflict in leadership teams that turns disagreement into a decision rather than a stalemate.