Steven believes in a bright future where companies play the long-term game with their customers. His passion is spreading ideas about the future of customer experience.
He believes in the combination of common sense, new technologies, an empathic human touch, playing the long-term game and taking your social responsibility to win the hearts and business of customers over and over again.
He is also the author of multiple international bestselling books including ‘The Conversation Manager’, ‘When Digital Becomes Human’, ‘Customers the Day after Tomorrow’, ‘The Offer You Can’t Refuse’.
In this fascinating episode, we discuss a range of his views on issues including:
- Customer Experience
- Digital Convenience
- Human Touch
- New Technologies