Business Strategy & Growth

Why organisations work with Jonas Kjellberg He has lived the full venture cycle at the level most leadership teams only theorise about: founding member of Skype’s leadership group, head of Internet Investments at Kinnevik backing Zalando and HelloFresh, then founder again at NORNORM. The Gear Up framework, developed with Stanford’s Tom Kosnik and Lena Ramfelt and published by Wiley, gives executives a structured way to diagnose where a business model will break before they commit capital. He brings the operator’s view on how Skype actually generated revenue and scaled commercially, not the founding myth. That distinction is what makes his sessions useful for boards thinking about commercial models, not just product. His current work at NORNORM puts him inside a circular, subscription-based business model with IKEA as a co-founder investor, which gives him a current case study on how subscription and sustainability economics interact. Biography highlights Co-creator and former member of the leadership team at Skype, with operating responsibility on the commercial side. Co-author of Gear Up (Wiley/Capstone, 2014) and Business Creation, with Stanford’s Lena Ramfelt and Tom Kosnik. Lecturer on entrepreneurship and sales culture at Stanford University and the Stockholm School of Economics. Former Head of Internet Investments at Kinnevik, leading roughly EUR 700m of investment into Zalando, Rocket Internet, Avito, Lamoda, Jabong, and HelloFresh. Founder and Chairman of NORNORM, a circular, subscription-based office furniture company co-founded with Inter IKEA, which raised EUR 110m in scale-up funding led by Verdane. Founder of Player:IO and former senior advisor at BCG Digital Ventures. Biography Skype was a small Stockholm team trying to work out whether voice-over-IP could ever be a real business. Jonas Kjellberg sat inside that team as part of the founding leadership group, focused on the commercial engine that turned a free product into a company eBay was prepared to pay for. That experience, of seeing exactly which business model decisions made the venture scalable and which nearly broke it, became the raw material for everything that followed. After Skype, he moved to the investor side as Head of Internet Investments at Kinnevik, deploying around EUR 700m into Zalando, Rocket Internet, Avito, Lamoda, Jabong, and HelloFresh. That seat gave him a comparative view across consumer internet bets that most operators never get. He saw which models survived contact with real markets and which collapsed under their own assumptions. Out of that operating and investing work came Gear Up, written with Stanford’s Tom Kosnik and Lena Ramfelt and published by Wiley in 2014. The book sets out a nine-component framework for testing whether a business model is actually viable before scaling it. It is now used in entrepreneurship classrooms at Stanford and the Stockholm School of Economics, where Kjellberg lectures on venture creation and sales culture. He is now back inside an operating business as founder and chairman of NORNORM, a circular, subscription-based office furniture company built with Inter IKEA as a co-founding investor and now backed by Verdane in a EUR 110m round. For executive audiences, this matters because it gives him a live case study on subscription economics and circular business models, drawn from a company he is currently running. Key speaking topics Business model innovation and venture design Scaling consumer technology businesses Sales culture and commercial growth Circular and subscription business models Corporate venturing and intrapreneurship Entrepreneurial decision-making under uncertainty Ideal for Boards and executive teams evaluating new ventures, spin-offs, or commercial model changes Chief Strategy Officers and Heads of Innovation responsible for new business creation Corporate venturing units and incubators inside large companies Founders and senior operators inside scale-up companies preparing for the next stage of growth Audience outcomes A clear way to stress-test a business model against the nine components of the Gear Up framework before committing capital A first-hand account of the commercial decisions that made Skype a scalable business, useful as a reference case for current bets A working view of how subscription and circular models change unit economics, drawn from NORNORM A sharper sense of which venture decisions are reversible and which lock the business in Direct comparison points from a portfolio that includes Zalando, HelloFresh, and Rocket Internet

Why organisations work with Jim Harris Direct strategic counsel on enterprise AI deployment from a consultant who advises CEOs at IBM, SAP, Walmart, American Express and the UK Cabinet Office on the same decisions A peer-validated authority signal: named 2024 Speaker of the Year by TEC Canada, the Canadian arm of Vistage, an audience of operating chief executives who book speakers for utility, not entertainment An evidence base built across industries undergoing structural disruption, from autonomous vehicles and insurance to retail, financial services and energy, applied to the specific competitive context of the client A clear analytic frame separating product innovation (where most executive attention sits) from business model, process and customer experience innovation (where most of the value sits) Biography highlights #1 international bestseller Blindsided!, published in 80 countries and selected by Soundview Executive Summaries as a best business book of the year TEC Canada Speaker of the Year, February 2024, recognising AI keynotes to chief executives Closing keynote speaker, World Future Society conference Consulting and keynote client roster including Walmart, IBM, SAP, American Express, Barclays, Munich Re, Swiss Re, Zurich Insurance and the UK Cabinet Office Trained personally by former US Vice President Al Gore to deliver An Inconvenient Truth BA in English and Politics, Queen’s University; former representative of the Covey Leadership Center teaching The Seven Habits of Highly Effective People Biography Most enterprise AI investment has produced pilot projects, not operating advantage. The boards funding those pilots increasingly want to know which ones will move the P&L, which ones should be killed, and which competitor’s business model will collapse first as generative AI matures. That is the brief Jim Harris is working against when he sits with an executive team. His authority is built on the consulting side of his career, not the publishing side. Walmart, IBM, SAP, American Express, Barclays, GM, Canon, Munich Re, Swiss Re and the UK Cabinet Office have all retained him for strategic work on disruption and innovation. TEC Canada, part of the Vistage peer network of operating CEOs, named him Speaker of the Year in 2024 specifically for his AI keynotes. The award is meaningful because the audience is buying decision-grade content, not motivation. His core analytic argument is simple. Product innovation gets the budget and the headlines, but reimagining the business model, the process stack and the customer experience is where most of the value moves. Blindsided!, a #1 international bestseller distributed in 80 countries and summarised by Soundview to 80,000 executives, traced that pattern across industries. The current generative AI cycle is the most concentrated test of that argument so far. Harris was trained personally by Al Gore to deliver An Inconvenient Truth and has been the closing keynote speaker at the World Future Society conference. He read English and Politics at Queen’s University and spent the early 1990s representing the Covey Leadership Center, teaching The Seven Habits of Highly Effective People before the consulting practice took over. Key speaking topics Generative AI in the enterprise Disruptive innovation across industries Business model and process redesign Digital transformation strategy Leadership through technological disruption Strategic foresight and scenario planning Sustainability and the energy transition Ideal for CEO, COO and board audiences setting AI and digital strategy Chief Information Officers, Chief Technology Officers and Chief Digital Officers responsible for enterprise AI rollout Strategy and transformation leaders working on business model redesign Executive offsites and senior leadership retreats where the brief is to set direction, not workshop tactics Audience outcomes A sharper view of where in the business AI investment is most likely to convert into margin and where it is being wasted Industry-specific examples of how disruption cascades from a single technology shift into adjacent sectors A working distinction between product, process, business-model and customer-experience innovation, applied to live competitive questions A defensible answer to the question a board will ask next: which of our current bets are pilots, and which are operating commitments

Why organisations work with Jay Samit His framework for disruption is derived from operating on both sides of it: he led digital transformation at EMI and Sony when their core business models were collapsing, then went on to build and advise companies that were doing the disrupting. That dual vantage point is not common among innovation speakers. Disrupt You! provides a replicable method for identifying where value will migrate in a given industry, applicable at both the organisational and individual leadership level, giving teams a shared vocabulary and process, not just inspiration. His Deloitte advisory work means the framework has been stress-tested against the specific constraints of large, publicly accountable organisations, not just start-up environments. He translates exponential technology trends including AI, spatial computing, blockchain, automation into commercial and competitive decisions, rather than presenting technology as the end in itself. His Fortune column and WSJ documentary series give him a current, credible public presence that amplifies the authority he brings into a room; senior audiences have typically encountered his thinking before the engagement begins. Biography highlights Former Independent Vice Chairman, Deloitte Digital; led enterprise consulting across AI, robotics, IoT, and digital transformation Author of Disrupt You! (Flatiron Books, 2015), published in 12 languages, and Future Proofing You (2021) Global President of Digital Distribution, EMI / Capitol Records; led the label from negligible digital presence to industry benchmark for digital transition Creator and General Manager, Sony Connect; Executive Vice President, Sony Regular contributor to Fortune (bi-weekly column on exponential technologies), Wall Street Journal, and Harvard Business Review Adjunct Professor, USC Viterbi School of Engineering; UCLA Presidential Fellowship graduate, magna cum laude Advised LinkedIn and eBay pre-IPO; CEO of NASDAQ-listed SeaChange International Biography Most organisations understand disruption as something that happens to them. The harder strategic question is whether an organisation can develop the internal capability to anticipate market shifts and capture value from them before competitors or new entrants do, and what that requires structurally, culturally, and at the leadership level. Jay Samit has occupied both sides of that problem. As Global President of Digital Distribution at EMI and as the executive brought in to lead Sony’s digital transformation, he operated inside institutions whose core revenue models were being destroyed by technologies they could see but could not commercialise fast enough. Those experiences inform Disrupt You!, his internationally published framework for applying disruptor logic inside established organisations, which argues that the methods used to build new markets are the same methods available to incumbents willing to challenge their own assumptions. His subsequent role as Independent Vice Chairman of Deloitte Digital extended that work across industries and at scale, applying AI, robotics, and data analytics to the operational and competitive challenges of major global enterprises. That trajectory – from operator to adviser to author to investor – gives his arguments about disruption an empirical base that distinguishes them from frameworks developed in academic or consultancy settings alone. His writing appears regularly in Fortune, the Wall Street Journal, and Harvard Business Review, and he teaches innovation at USC’s Viterbi School of Engineering. Senior leadership teams engaging with his work gain not only a model for reading competitive environments, but a practical method for building the internal conditions that allow large organisations to act on what they see. Key speaking topics Disruption strategy for established enterprises Business model innovation and value migration Entrepreneurial thinking inside large organisations Exponential technologies and commercial strategy AI, automation, and competitive positioning Data analytics as competitive advantage Future-proofing careers and leadership capability Ideal for CEOs and executive leadership teams navigating competitive disruption or industry transition Chief Strategy Officers and Chief Innovation Officers building internal innovation capability Boards and senior leadership in media, financial services, retail, and technology sectors facing structural change Transformation leads and digital strategy functions tasked with operationalising change at enterprise scale Audience outcomes A structured way of thinking about where value will migrate in their industry, and how to position ahead of it rather than responding after the fact Practical methods drawn from Samit’s Disrupt You! framework for identifying market gaps and turning internal constraints into innovation triggers Clearer understanding of how exponential technologies (AI, automation, spatial computing) translate into specific commercial and competitive decisions A reframe of disruption as a strategic tool available to incumbents, not just start-ups – with examples from Samit’s own operational experience Greater confidence in communicating a growth and innovation agenda internally, using a common language and set of principles

Why organisations work with Jamie Anderson He brings a working academic’s command of strategy and innovation research, not a recycled consultancy deck. His articles sit in California Management Review, MIT Sloan Management Review and Business Strategy Review, and he teaches the material at Antwerp Management School. His Lady Gaga and contemporary-art case work is the rare strategy content that lands with mixed senior audiences. It is taken seriously by London Business School’s journal yet readable for a leadership team without an MBA. He has built and taught executive programmes at London Business School, IMD, INSEAD, ESMT Berlin and Indian School of Business, which means his frame of reference is global executive practice, not one country or one sector. He is a Case Centre top-50 bestselling author, with a Nespresso case among the global prize winners. Buyers get a speaker whose teaching cases are actually used by other faculty. Financial Times named him a “management guru”; Business Strategy Review placed him among the world’s top 25 management thinkers. The credentialling is from named bodies, not bureau description. Biography highlights Professor of Strategy and Innovation, Antwerp Management School. Faculty and visiting positions at London Business School, IMD, INSEAD, ESMT Berlin, and Indian School of Business. Co-author, The Fine Art of Success (Wiley), and author of the Gaganomics / Strategy Gaga case work. Articles in California Management Review, MIT Sloan Management Review, Financial Times, and Wall Street Journal. The Case Centre Top 50 Bestselling Case Authors (No. 33 in 2021/22; No. 28 in 2020/21); winner of a global case prize for his Nespresso case. Named “management guru” by the Financial Times; listed among the world’s top 25 management thinkers by Business Strategy Review. Biography The classic strategy textbook assumed advantage was something a firm could build and defend. The leaders running large organisations now treat that assumption as a liability. The question is no longer how to protect a position, but how to keep generating new ones at the cadence the market demands. Anderson’s work sits inside that question. As Professor of Strategy and Innovation at Antwerp Management School, with faculty experience at London Business School, IMD, INSEAD, ESMT Berlin and Indian School of Business, he has spent two decades translating innovation research into language operating leaders can use. His articles in California Management Review, MIT Sloan Management Review, Financial Times and Wall Street Journal are the same material he teaches in executive programmes, written for practitioners. The signature of his work is its source material. Where most strategy speakers reach for the same handful of case studies, Anderson has built much of his teaching from artists and pop-culture figures, most famously his Lady Gaga case (Strategy Gaga / Gaganomics) and the book The Fine Art of Success. Business Strategy Review named the Lady Gaga article one of the top pieces of its year. The cases work because the underlying strategy is rigorous, and the surface is readable for a non-specialist audience. The recognition is from named bodies. The Financial Times has called him a management guru. Business Strategy Review put him among the top 25 management thinkers. The Case Centre lists him as a top-50 bestselling case author across multiple years, which is the closest the academic strategy world gets to a market test of whether other faculty actually use your work. Key speaking topics Strategic innovation and business model design Sustaining competitive advantage in mature industries Creativity and the strategy of contemporary brands Digital transformation and customer experience Leadership for innovation Personal strategy and career reinvention Ideal for Boards and executive committees rebuilding the innovation pipeline behind a mature core business CSOs, heads of strategy and corporate development teams in large incumbents CMOs and CXOs working on brand and customer-experience reinvention Senior leadership offsites where strategy content needs to land with a mixed, non-specialist audience Audience outcomes A clearer read on why traditional sources of competitive advantage are eroding, and what is replacing them Concrete cases of organisations and brands that have engineered new advantage in mature markets A working vocabulary for strategic innovation drawn from current management research, not consultancy framing A perspective on creativity and brand strategy that connects to operating decisions, not just marketing Energy. The Lady Gaga, Madonna and contemporary-art material is the rare strategy content senior audiences actually quote afterwards

Why organisations work with Igor Beuker He has built, scaled and exited agencies from the inside. LaComunidad was acquired by GroupM, so the advice comes from an operator, not a commentator. He co-founded IAB Netherlands and chaired it in the formative years of digital advertising in Europe. That gives him a structural read on where the industry compensates and where it is still broken. He advises CMOs at Nike, Amazon, L’Oreal and Unilever on marketing innovation, which means the room he is speaking to usually recognises the problems he names. He has juried Cannes Lions and the Webby Awards, which gives him a defensible position on what actually separates work that moves a brand from work that wins a press release. He writes for Rolling Stone’s Culture Council, so his read on culture is not a keynote flourish. It is published and tested in front of a consumer-facing audience. Biography highlights Founder of LaComunidad, acquired by GroupM (WPP) in 2008. Co-founder and former chairman of IAB Netherlands. Founder of ViralBlog and SocialMedia8. Jury member, Cannes Lions and the Webby Awards. Member and published contributor, Rolling Stone Culture Council. Advisor to consumer brands including Nike, Amazon, L’Oreal and Unilever. Biography LaComunidad was a Dutch interactive agency that most of the global holding companies missed. GroupM did not. In 2008, WPP’s media arm acquired it, and the founder stayed on in a senior role to help integrate the thinking into a global network. That founder is Igor Beuker. Before the acquisition he had already co-founded IAB Netherlands and served as its chair through the years when the European digital advertising market went from fringe to structural. That combination, an operator who built inside the industry and a convenor who helped shape its rules, is what most CMO-facing speakers do not have. His work since has kept the same center of gravity. He advises consumer brands on where marketing and media are moving, with Nike, Amazon, L’Oreal and Unilever among the names that recur. He juries Cannes Lions and the Webby Awards, which keeps him close to the work itself rather than to the theory of the work. He writes for Rolling Stone’s Culture Council on how culture, technology and commerce intersect. The argument he brings to a room is commercial. Advertising wins quarters. Innovation in how a brand shows up, sells, and earns cultural permission is what compounds over a decade. For a CMO trying to defend a marketing budget to a CFO, that distinction is the conversation. Key speaking topics Marketing innovation Brand strategy in the digital economy Trend forecasting for consumer brands Media and advertising transformation Purpose-driven brand building Customer experience and engagement Commercial creativity Ideal for CMOs and senior marketing leadership at consumer brands Digital, media and brand teams inside global advertisers Boards and executive teams reviewing the return on marketing investment Agency leadership and industry associations Audience outcomes A sharper read on which marketing and media shifts are structural and which are noise. A working argument for why brand and innovation investment outperforms short-term activation over a cycle. Named examples from inside global consumer brands, not abstract case studies. A clearer view of where culture, technology and commerce are converging and what that means for the next planning cycle. A vocabulary a CMO can take into the CFO conversation.

Why organisations work with Hunter Tura His “22nd Century Brand” framework, developed publicly through DesignSingapore Council, gives leadership teams a precise vocabulary for what brand investment is actually supposed to deliver, reframing brand from a static identity asset to a dynamic participation platform that drives commercial affiliation. He has built and run design businesses at CEO level, which means his counsel on brand strategy is not advisory abstraction. Rather, it is the same kind of operational decision-making he is asking leadership teams to make. His client portfolio spans luxury (Prada, Chanel, Tiffany), cultural institutions (Victoria & Albert Museum, Kennedy Center for the Performing Arts), aviation (Changi Airport), and technology (Netflix, GE, Samsung) providing a level of cross-sector pattern recognition that a single-sector brand consultant cannot offer. His formation in architecture under Rem Koolhaas at Harvard GSD gives him a systems-thinking approach to brand that most strategists, who are trained in marketing or communications, lack. It shows in how he diagnoses problems others misread. His work at Entro on experiential branding and the built environment addresses a dimension of brand strategy – how physical spaces communicate and shape participation – that is almost entirely absent from the mainstream brand conversation, but increasingly urgent for property, hospitality, aviation, and cultural sectors. Biography highlights Chief Creative Officer, Entro Communications (appointed November 2025); previously President & CEO, Bruce Mau Design (2010–2019) and CEO, The Creative Organization Client work spanning Netflix, Samsung, GE, Unilever, Audi, Lululemon, Changi Airport Group, Lucid Motors, and the Victoria & Albert Museum Curator, Canada Pavilion, 2018 London Design Biennale; juror, Presidential Design Awards Singapore (2017) and Florence Design Biennale (2019) Commentator, “Design Canada” (2017 documentary) Creator of “The 22nd Century Brand” – a conceptual series produced with DesignSingapore Council and the National Design Centre, reframing brand evolution as a strategic and societal imperative March, Harvard University Graduate School of Design (thesis directed by Rem Koolhaas); Supermentor, Harvard Business School Field X/Y programme; Alumni Council, Harvard GSD Biography The organisations that use brand to create durable competitive advantage treat it as a design discipline, not a marketing function. Hunter Tura has spent 25 years at that boundary, running Bruce Mau Design as President & CEO for nine years, founding SYNDICATE X and The Creative Organization, and now serving as Chief Creative Officer at Entro Communications, where he leads creative strategy across experiential branding, wayfinding, and built-environment design at an international scale. His client work crosses sectors that rarely share a diagnostic framework: luxury goods (Prada, Chanel, Tiffany), cultural institutions (the Victoria & Albert Museum, the Kennedy Center for the Performing Arts), aviation and hospitality (Changi Airport, Marina Bay Sands), and technology (Netflix, GE, Samsung). The common strategic problem is consistent: how does an organisation make its brand do genuine commercial work rather than simply look credible? That question has a specific intellectual architecture in Tura’s hands. His “22nd Century Brand” framework traces how brand has evolved from static trademark to dynamic participation platform. The organisations ahead of their competitors have designed brand as a system. The ones falling behind have commissioned a refresh. Tura holds an MArch from the Harvard University Graduate School of Design, where his thesis was supervised by Rem Koolhaas, and a BA from Haverford College in the Growth and Structure of Cities. He has served on the Harvard GSD Alumni Council, is a Supermentor at Harvard Business School, and was curator of the Canada Pavilion at the 2018 London Design Biennale. He also appeared as a commentator in the 2017 documentary Design Canada. Key speaking topics Brand strategy as a driver of competitive growth Design-led business transformation Experiential branding and the built environment The evolution of brand from identity to participation platform Building and leading creative organisations at scale Cross-sector brand innovation The commercial case for design thinking Ideal for CMOs and senior marketing leadership managing significant brand investment with unclear ROI CEOs and boards navigating brand repositioning, post-merger integration, or market repositioning Senior leaders in property, hospitality, aviation, and cultural sectors where physical environment is central to brand experience Executive education cohorts in innovation, design strategy, or competitive differentiation Audience outcomes A diagnostic framework for identifying why brand investment is not producing competitive returns – with named examples from luxury, tech, and cultural sectors A clear distinction between communications-led and design-led brand strategy, and what each produces Practical language for commissioning, evaluating, and challenging brand strategy work at leadership level An understanding of how experiential and environmental design is reshaping brand expectations across sectors Exposure to cross-sector patterns from a practitioner who has made CEO-level brand decisions across more than twenty years and four distinct industry categories

Why organisations work with Henry Chesbrough He is the named author of the framework that most corporate innovation functions claim to use. When a board wants the original argument rather than a consultant’s summary, they bring him in. Two decades of field research inside Procter & Gamble, Intel, IBM, GE, Bayer, and Huawei give him specific evidence on where open innovation pays off and where it quietly fails. His work extends beyond R&D into business models and services, which is where most open innovation programmes stall once the easy wins run out. He sits at the centre of the academic and practitioner networks that define the field, including the Garwood Center at Berkeley Haas and the Open Innovation Community he founded. Recognition from Thinkers50 (ranked four times), the Industrial Research Institute’s Medal of Achievement, and the Academy of Management’s Distinguished Scholar-Practitioner Award establishes standing with both academic and corporate audiences. Biography highlights Faculty Director of the Garwood Center for Corporate Innovation at UC Berkeley’s Haas School of Business. Maire Tecnimont Professor of Open Innovation at Luiss University, Rome. Author of “Open Innovation” (HBS Press, 2003), “Open Business Models” (2006), “Open Services Innovation” (2011), and “Open Innovation Results” (Oxford University Press, 2020). Named to the Thinkers50 ranking four times and shortlisted for the Thinkers50 Innovation Award in 2011. Recipient of the Industrial Research Institute’s Medal of Achievement (2017), the Herbert Simon Award (2020), and the Academy of Management Distinguished Scholar-Practitioner Award (2022). Honorary doctorates from Hasselt University, the University of Vic, and Eindhoven University of Technology. Biography “Open innovation” is the most widely adopted idea in corporate R&D of the last twenty years, and Henry Chesbrough is the person who named it. His 2003 book set out a simple claim that changed how firms think about invention: no organisation, however well resourced, can rely only on its own labs. The better question is how to combine internal and external ideas, and how to build a business model that captures value from both. That argument has held up through two decades of field research. Chesbrough’s work inside Procter & Gamble, Intel, IBM, GE, Bayer, and Huawei is the evidence base behind “Open Innovation Results” (Oxford University Press, 2020), which examines why many open innovation programmes stall and what separates the firms that generate measurable returns from the ones that merely adopt the vocabulary. His institutional base is the Garwood Center for Corporate Innovation at UC Berkeley’s Haas School of Business, where he is Faculty Director. He is also Maire Tecnimont Professor of Open Innovation at Luiss University in Rome, and previously held a chair at ESADE in Barcelona. Before academia he spent over a decade in Silicon Valley’s disk drive industry, finishing as Vice President of Marketing at Quantum’s Plus Development subsidiary. Recognition has followed the field’s maturity. Thinkers50 has named him to its ranking four times, the Industrial Research Institute awarded him its Medal of Achievement in 2017, and the Academy of Management gave him its Distinguished Scholar-Practitioner Award in 2022. For senior leaders rebuilding an innovation function, Chesbrough brings both the original thesis and the accumulated evidence of what happens when it meets a real P&L. Key speaking topics Open innovation Business model innovation Corporate R&D strategy Ecosystems and external partnerships for innovation Services innovation Technology commercialisation Intellectual property strategy Ideal for CEOs and CTOs responsible for corporate R&D and innovation portfolios Chief Strategy Officers rebuilding the firm’s approach to external partnerships and ecosystems Heads of corporate venturing, open innovation, and new business building Boards and executive teams reviewing the economics of internal versus external innovation sourcing Audience outcomes A clear grasp of what open innovation actually requires beyond the label, from the person who defined it. Named examples of where the model has produced measurable results and where large firms have wasted effort. A sharper view of how business models, not just technology pipelines, determine returns on innovation spend. Language and frameworks that help executive teams align on what “open” means for their specific sector.

Why organisations work with Hamish Taylor Operator authority across three unrelated industries at CEO level: aviation brand at British Airways, cross-border rail at Eurostar, and retail banking at Sainsbury’s Bank, all reached before he turned 40. A specific innovation method, not a generic call to think differently. The “Masterthief” approach pairs a defined business problem with an unrelated sector that has already solved a structurally similar problem, then translates the mechanism back. Concrete cross-sector transfers he can talk through end to end: yacht interior designers brought into British Airways cabin design, Disney queue management applied to airport experience, rugby refereeing brought into banking risk and compliance. Senior advisory standing that matches the room. Chairs the EMEA advisory board for Emory University, Non-Executive Director of Chartered Brands, Trustee of the Robert T Jones scholarship, and recipient of Emory’s Sheth Distinguished International Alumnus Award. Works the full audience range, from board and CEO level to frontline operating staff, with the same material translated for each layer rather than a single fixed deck. Biography highlights Former CEO of Eurostar Group, having joined as Managing Director of Eurostar (UK) Ltd in 1997 with a remit to reverse heavy losses. Former CEO of Sainsbury’s Bank, the joint venture between J Sainsbury plc and the Bank of Scotland. Former Head of Brand Management at British Airways, responsible for First, Club World, Club Europe, Concorde and Shuttle, including the introduction of flat beds. Rail Professional Business Manager of the Year, 1998, for results at Eurostar. Sheth Distinguished International Alumnus Award, Emory University; Chair of Emory’s EMEA advisory board. Fellow of the Chartered Institute of Bankers and Fellow of the Chartered Institute of Transport. Biography Eurostar was three years old and losing money heavily when Hamish Taylor took over as Managing Director of the UK business in 1997. Within two years he was running the Eurostar Group across the UK, France and Belgium, and had been named Rail Professional Business Manager of the Year. At 36, he had already been Head of Brand Management at British Airways, where the relaunch of Club World, Club Europe and First Class included the introduction of flat beds. By the end of 1999 he had moved again, this time to run Sainsbury’s Bank as CEO, the joint venture between J Sainsbury and the Bank of Scotland. Three industries, three CEO-level remits, all before he turned 40. The pattern across them was the same: an organisation that had stopped looking outside its own sector for answers, and a customer proposition that had drifted from what the customer actually valued. That pattern is the basis of his current work. The Inspired Leaders Network titled him “Masterthief” for the way he runs innovation as a translation exercise. Yacht interior designers helped redesign aircraft cabins. Disney’s queue management informed airport experience. Rugby refereeing logic was applied to banking risk and compliance. Each transfer was a structural match between a problem and a sector that had already solved something equivalent. Today he advises corporations and governments on innovation, customer focus and people leadership, chairs the EMEA advisory board for Emory University, sits as a Non-Executive Director of Chartered Brands, and is a Trustee of the Robert T Jones memorial scholarship. Emory has recognised the work with its Sheth Distinguished International Alumnus Award. Key speaking topics Cross-sector innovation and idea transfer Customer-led business transformation Brand strategy and customer proposition design Leadership of organisational change Service innovation in regulated industries Growth strategy after a turnaround Ideal for CEOs and executive committees rebuilding a customer proposition after a structural shift in their market CMOs, brand and customer experience leaders translating strategy into operating reality Innovation, transformation and strategy leads who need a working method, not a culture talk Boards in regulated sectors looking for an external operator’s view on customer and growth Audience outcomes A specific technique for sourcing innovation from outside the sector, with worked examples from aviation, rail and banking. A clearer view of where their organisation’s customer proposition has drifted from the customer’s actual definition of value. Concrete language to describe the difference between sector benchmarking and structural problem matching. Reference cases from BA, Eurostar and Sainsbury’s Bank that translate into their own context rather than sit as anecdotes.

Why organisations work with Goutam Challagalla His book “Clean Winners” (Harvard Business School Publishing, 2026) gives leadership teams a named framework – the Resonator model – for redesigning sustainability around customer value rather than compliance, using cases from Michelin, Schneider Electric, Nespresso, and John Deere. His HBR argument for “deep and narrow” AI adoption – published November-December 2025 and developed with the former global CMO of Reckitt – gives executive teams a direct counter to the scattered pilot approach that has produced cost without strategic return. He holds the dentsu Group Chair in Sustainable Strategy and Marketing at IMD – an endowed position created specifically to research the commercial impact of sustainability strategy. His case study on Nespresso’s strategic reset won the Overall Award at The Case Centre Awards and Competitions 2025, the most rigorous global recognition for real-world business teaching material, judged across the full range of business school cases worldwide. He directs IMD’s Advanced Management Program and the Strategy Governance for Boards programme, which means his frameworks are tested with C-suite executives and board directors, not MBA students. Biography highlights dentsu Group Professor of Strategy and Marketing and holder of the dentsu Group Chair in Sustainable Strategy and Marketing, IMD Business School, Lausanne Director, IMD Advanced Management Program and Strategy Governance for Boards programme; co-director, Integrating Sustainability into Strategy programme Author, “Clean Winners: Sustainability Strategy That Puts Customers First” (Harvard Business School Publishing, 2026, with Frederic Dalsace) HBR contributor: “Stop running so many AI pilots” (November-December 2025); “How to Market Sustainable Products” selected for HBR’s 10 Must Reads 2025 Maynard Award (2015), American Marketing Association; Overall Award, The Case Centre Awards and Competitions 2025 Former Principal, The Monitor Group; former Associate Dean for Executive Education and marketing department head, Georgia Institute of Technology Biography Most organisations have committed to sustainability and launched AI experiments. Few have connected either to commercial growth. Goutam Challagalla, dentsu Group Professor of Strategy and Marketing at IMD Business School, has built his research programme around exactly that gap. His book “Clean Winners” (Harvard Business School Publishing, 2026), co-authored with IMD colleague Frederic Dalsace, makes a specific and counterintuitive argument. Companies that succeed with sustainability do not ask “how do we make our products greener?” They ask “how can sustainability make our products perform better or cost less?” The book names companies that have figured this out – Michelin, Schneider Electric, Nespresso, John Deere – as Resonators. An earlier HBR article developing the same thesis was selected for HBR’s 10 Must Reads 2025. His HBR article “Stop running so many AI pilots” (November-December 2025) draws the same logic into AI strategy. Organisations that spread AI experiments across departments generate marginal efficiencies. Those that concentrate investment in a single strategic domain – going deep and narrow – generate competitive advantage. The piece was developed in part from direct work with Reckitt’s former global chief marketing officer. At IMD, Challagalla directs the Advanced Management Program and the Strategy Governance for Boards programme. His research appears in the Journal of Marketing, the Strategic Management Journal, and the Journal of Applied Psychology. His Nespresso case study won the Overall Award at The Case Centre Awards and Competitions 2025; the Journal of Marketing’s Maynard Award recognised his best paper in 2015. Before IMD, he spent twenty years at the Georgia Institute of Technology, where he served as Associate Dean for Executive Education, and was a Principal at The Monitor Group. Key speaking topics AI implementation strategy for executives and boards Sustainability as commercial growth strategy Go-to-market design in digital environments Strategy governance for boards Pricing and commercial performance Business model adaptation under digital and sustainability pressure Customer value creation through technology and sustainability Ideal for Chief marketing officers and commercial leaders responsible for growth strategy and go-to-market performance Board directors and chairs governing AI investments and sustainability commitments Executive leadership teams navigating digital transformation alongside sustainability pressure Chief strategy officers and heads of corporate development evaluating competitive positioning Audience outcomes A reframing of sustainability strategy from compliance cost to customer value driver, with named company examples and a tested framework for redesigning product and market approach A specific, evidence-based framework for AI adoption that counters the scattered pilot approach and identifies where deep investment generates strategic return Structured criteria for evaluating whether a current strategy is genuinely defensible rather than merely coherent on paper Practical guidance on what boards should be asking about AI governance – including the accountability gaps and blind spots that conventional oversight structures miss A sharper language for connecting sustainability, marketing, and AI investments to commercial outcomes in board and executive team conversations

Why organisations work with Gerald Ratner His name is embedded in the business lexicon. “Doing a Ratner” is not a metaphor; it is a documented event with a verified cost of £500m, which organisations reference every time a leader’s words threaten to become the story. He provides the only first-person account of what happens inside a catastrophic, self-inflicted reputational collapse; not from a crisis consultancy, but from the person who caused it, survived it, and rebuilt from it. His growth story stands independently of the fall. Taking Ratners Group from 130 stores and £13m in sales to 2,500 stores and over £1.2bn in turnover is a concrete case study in scaling a mass-market brand in a staid, elitist industry. He demonstrates that commercial credibility can be rebuilt without institutional support. The health club sold for £3.9m and GeraldOnline’s subsequent emergence as the UK’s largest online jewellery business were both built after banks had refused to back him. His 2007 autobiography “The Rise and Fall…and Rise Again,” reviewed in the Financial Times and serialised in the Sunday Times, gives audiences a structured, honest account rather than the selective narrative most comeback stories rely on. Biography highlights CEO and Chairman of Ratners Group, built into the world’s largest jewellery retailer, with 2,500 stores and annual sales exceeding £1.2bn by 1990 April 1991 speech at the Institute of Directors conference, Royal Albert Hall: a single remark wiped approximately £500m from the company’s market value The phrase “doing a Ratner” entered the English business vocabulary as a term for self-inflicted reputational damage; referenced in media, business schools, and boardroom conversations worldwide Author of “The Rise and Fall…and Rise Again” (Capstone/Wiley, 2007), serialised in the Sunday Times and reviewed in the Financial Times and Management Today Founded GeraldOnline in 2003, which became the UK’s largest online jewellery business Ranked first in The Sun’s published list of the 50 biggest business mistakes of all time Biography Most leaders know that reputation is fragile. Few have experienced, in precisely documented financial terms, exactly how fast it can go. In April 1991, a single off-the-cuff remark at the Institute of Directors annual conference at the Royal Albert Hall wiped £500m from Ratners Group within days. Gerald Ratner had built that company. He joined the family jewellery business in 1966 and, within two decades, grew it to 2,500 stores and over £1.2bn in annual sales, including H. Samuel, Ernest Jones, Watches of Switzerland, and more than a thousand stores in the United States. It was the world’s largest jewellery retailer. He was dismissed as CEO in November 1992. The company renamed itself Signet Group and expunged his name. What followed is the more instructive half of the account. After bankruptcy and a period of professional isolation, Ratner financed a health club in Henley-on-Thames against his home, sold it for £3.9m, and used the proceeds to launch GeraldOnline, a name forced on him because his former company blocked him from trading under his own. It became the UK’s largest online jewellery business. His 2007 autobiography, “The Rise and Fall…and Rise Again,” published by Capstone/Wiley and serialised in the Sunday Times, set out the full arc without omission. The phrase “doing a Ratner” now circulates in business schools and boardrooms internationally. It captures what happens when a leader’s offhand candour meets public trust at scale. Ratner is the only person who can speak to it from inside all three moments: the building, the collapse, and the recovery. Key speaking topics Reputational risk and crisis leadership Resilience and recovery after catastrophic failure Brand trust and the consequences of leadership communication Retail growth and mass-market brand building Entrepreneurship after failure Organisational crisis and business survival Ideal for Executive and senior leadership conferences where reputational risk, crisis management, or communication under pressure are on the agenda CHRO and L&D audiences focused on building genuine resilience culture, rather than frameworks without lived experience behind them Business award dinners, gala events, and after-dinner occasions where a high-recognition, self-deprecating narrative sets the tone Entrepreneurship and business growth forums where the full cycle of building, losing, and rebuilding a commercial enterprise is directly relevant Audience outcomes A concrete, real-world illustration of how quickly a leader’s words can overtake the reputation of an organisation they have spent years building An honest account of what recovery from professional catastrophe looks like in practice – including the financial, psychological, and strategic dimensions A sharper instinct for the gap between what leaders say internally and how public statements land with customers and markets Practical perspective on rebuilding commercial credibility without institutional backing, drawn from two separate comebacks in the same industry A reference story they will use – the “Ratner effect” framework is already in common use; hearing it directly sharpens how teams apply it

Why organisations work with Gary Pisano He gives leaders a framework for diagnosing why innovation investment is not compounding, and a language for fixing it at the level of strategy rather than process. His work on industrial commons, developed with Willy Shih in Producing Prosperity, explains how manufacturing and R and D decisions shape long-term competitive capacity, a lens most strategy advisors do not carry. The thesis of Creative Construction reframes scale as a potential innovation asset, which is directly relevant to incumbents under pressure from smaller, faster rivals. The 1997 Dynamic Capabilities paper he co-authored is foundational reading in corporate strategy; buyers get the person whose ideas their strategy team has already been citing. Board experience at Axcella Health and Celixir, plus advisory work across aerospace, biotech, pharma, medical devices, semiconductors and financial services, grounds the academic argument in operator reality. Biography highlights Harry E. Figgie, Jr. Professor of Business Administration, Harvard Business School; on faculty since 1988. Former Senior Associate Dean for Faculty Promotion and Tenure at HBS (2018 to 2023). Author of Creative Construction: The DNA of Sustained Innovation (PublicAffairs, 2019) and Science Business (HBS Press, 2006); co-author of Producing Prosperity (HBS Press, 2012). Won the 2009 McKinsey Award for best HBR article for Restoring American Competitiveness with Willy Shih. Co-author of Dynamic Capabilities and Strategic Management (1997), one of the most cited papers in the management literature. PhD from UC Berkeley; BA in Economics from Yale. Biography Innovation spend in large organisations often grows faster than any measurable return on it. The reason is rarely a failure of execution. It is a failure to define what innovation is supposed to do for the business in the first place. This is the problem Gary Pisano has spent three decades unpicking at Harvard Business School. As the Harry E. Figgie, Jr. Professor of Business Administration, Pisano has published over 100 scholarly articles and case studies and written six books. Creative Construction, his 2019 book, argues that large firms are not condemned to be outrun by start-ups. Scale is an asset when strategy, systems, and culture are set up to use it. The argument cuts directly against the disruption orthodoxy that has shaped a generation of boardroom thinking. His earlier work reaches further back into the industrial architecture of competitiveness. Producing Prosperity, co-written with Willy Shih, shows how outsourced manufacturing hollows out the capability to invent. Science Business, his study of biotech, explains why a whole industry built on extraordinary science has struggled to translate it into sustained commercial performance. The 1997 Dynamic Capabilities paper, written with David Teece and Amy Shuen, is one of the most cited in the history of strategic management. That research base is matched by three decades of direct advisory work across aerospace, pharmaceuticals, medical devices, semiconductors, software, and financial services, plus board seats at Axcella Health and Celixir. Leaders come to him when the innovation portfolio looks busy but the competitive position is not improving, and they leave with a sharper account of why. Key speaking topics Innovation strategy Sustained innovation in large organisations Competitive strategy and dynamic capabilities Growth and the limits of scale Manufacturing, industrial commons and national competitiveness Science-based business models R and D and intellectual property strategy Ideal for CEOs, CSOs and heads of strategy in incumbent firms losing ground on innovation Boards overseeing large R and D portfolios that are not compounding into advantage Executive teams in biotech, pharma, medical devices and advanced manufacturing Policy and industry leaders working on national competitiveness and supply chain capability Audience outcomes A sharper diagnosis of why innovation spending is not producing durable advantage A working definition of innovation strategy that ties R and D choices to business strategy An argument for when scale helps innovation and when it quietly kills it A clear view of how manufacturing and process capability feed, or starve, future product innovation Language senior teams can use to challenge an innovation portfolio without defaulting to start-up envy

Why organisations work with Gary McGann He has run the playbook, not studied it: a cross-border merger with Kappa Packaging in 2005, a 2007 Euronext IPO, and thirteen years as CEO of a global listed packaging multinational. He brings chair-level governance experience from Flutter Entertainment, Aryzta, Allegro.eu, Aon Ireland and Sicon, which is a rare spread across gambling, food, e-commerce, insurance and construction. His view of the Irish and European business environment is informed by direct roles: former President of IBEC, former Chairman of the Confederation of European Paper Industries, and current Chairman of Teneo’s Ireland Advisory Board. He is credible with both boards and operators because he has sat on both sides, including through the Anglo Irish Bank period and the post-2008 rebuild of Irish corporate confidence. Organisations book him when the brief is honest conversation about leadership judgment, not motivational framing. Biography highlights Group CEO of Smurfit Kappa, November 2002 to August 2015, including the 2005 Smurfit-Kappa merger and 2007 IPO on Euronext Dublin and Amsterdam. Former CEO of Aer Lingus Group and former CEO of Gilbeys of Ireland. Former Chairman of Flutter Entertainment plc (formerly Paddy Power Betfair), 2016 to 2023. Former Chairman of Aryzta AG, 2016 to 2020, and former Chairman of the Confederation of European Paper Industries. Former President of IBEC, the Irish Business and Employers Confederation. Senior Advisor and Chairman of Teneo’s Ireland Advisory Board; current Chairman of Aon Ireland Investment Holdings, Sicon Ltd and Allegro.eu SA. Named Business and Finance “Business Person of the Year” 2008; UCD Alumni Business Award 2014. Biography Jefferson Smurfit and Kappa Packaging announced their merger in 2005 and completed it that December. Gary McGann was Group CEO. Two years later, he took the combined Smurfit Kappa public on Euronext Dublin and Amsterdam, raising net proceeds of around 1.3 billion euros. That sequence, executed through the run-up to and aftermath of the financial crisis, is the core of his operating record. Before Smurfit Kappa he ran Aer Lingus Group and, earlier, Gilbeys of Ireland. Three very different businesses: aviation in deregulation, a drinks operation inside a global brand owner, and a packaging giant listed in two markets. The common thread is running companies through periods when the external conditions refuse to hold still. The post-executive chapter is largely about governance. He chaired Flutter Entertainment through its transformation into a global gambling group, chaired Aryzta through a Swiss food business in distress, and now chairs Aon Ireland, Sicon and Allegro.eu alongside the Teneo Ireland Advisory Board. As a former President of IBEC and former Chairman of the Confederation of European Paper Industries, he has also operated at the industry and policy level in Ireland and across Europe. What makes his perspective valuable to a senior audience is the unglamorous part of the record. A merger that actually integrated. An IPO that priced and cleared. A board career shaped by Anglo Irish Bank, Aryzta’s restructuring and Flutter’s scale-up, which is to say shaped by the moments when governance either holds or does not. Key speaking topics Leadership through mergers, IPOs and post-crisis recovery Board governance and the chair-CEO relationship Corporate strategy in listed multinationals Ireland and European business environment Turnaround and restructuring in complex organisations Long-horizon succession and leadership development Ideal for Boards, chairs and non-executive directors navigating restructuring, succession or M and A integration CEO and executive committee offsites where the brief is leadership judgment under pressure, not functional training Senior leadership audiences in packaging, aviation, consumer goods, financial services and gambling Irish and European business and policy audiences, including IBEC-style industry gatherings Audience outcomes A grounded account of what boards and CEOs actually do during a merger, IPO or downturn, from someone who has run each Sharper thinking on the chair-CEO relationship and where it breaks A clearer read on the Irish and European corporate operating environment from inside the room Practical reference points for governance decisions in distressed or transitional businesses Language for talking about leadership that avoids the usual vocabulary of resilience and transformation