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Peter Fisk

Growth is getting harder in the markets most companies were built for. The instinct is to optimise what already works, sharpening the brand and pushing harder on the existing playbook. The more difficult question is what to build instead, and most leadership teams lack a shared framework for answering it.

Peter Fisk helps senior leaders reinvent how their business grows when the existing strategy, innovation and marketing playbook is no longer enough.

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Why organisations work with Peter Fisk

  • He brings a structured framework for business reinvention. Business Recoded sets out seven mindset shifts and 49 codes drawn from deep work with senior leaders at companies including Microsoft, Adidas and Patagonia. Senior teams leave with a shared model to argue from.
  • He sits in the rare overlap between marketer and strategist. As former CEO of the Chartered Institute of Marketing and now Professor of Strategy and Innovation at IE Business School in Madrid, he treats marketing, customer thinking and innovation as parts of one growth discipline. Most organisations still split them across separate functions and budgets.
  • He has worked with senior leaders across more than 300 companies in over 55 countries, with particular depth in Asian innovation and emerging-market growth. The case material is current and varied, not the same handful of examples a leadership team has already seen.
  • As former Thinkers50 Global Director and founder of the annual European Business Forum, he has unusual curatorial access to the leading management thinkers in the world. Sessions draw on what is actually moving across the field.

Biography highlights

  • Founder and CEO of GeniusWorks, a London-based strategy and innovation consultancy
  • Professor of Leadership, Strategy and Innovation at IE Business School, Madrid; academic director of the Global Advanced Management Program
  • Former Chief Executive of the Chartered Institute of Marketing
  • Former Thinkers50 Global Director; founder of the annual Thinkers50 European Business Forum
  • Author of nine business books, including Business Recoded, Gamechangers, and the Genius series, translated into 35 languages; Business Recoded shortlisted for the CMI Management Book of the Year
  • Earlier commercial career at British Airways, including responsibility for the Concorde brand

Biography

The Chartered Institute of Marketing is the world’s largest professional marketing organisation. Peter Fisk ran it before founding GeniusWorks. He used the role to argue that marketing, customer and innovation belong inside growth strategy, where most organisations still treat them as separate functions. That argument has shaped his work since.

His career started in physics, in a superconductivity lab. He moved into commercial roles at British Airways, including managing the Concorde brand, before consulting work at PA Consulting Group and Brand Finance. After CIM he founded GeniusWorks, a London consultancy, and joined IE Business School in Madrid as Professor of Strategy and Innovation.

His 2020 book Business Recoded sets out seven mindset shifts and 49 codes for reinventing how a business creates value. It is built on deep interviews with leaders at companies including Microsoft, Adidas, Patagonia and Spotify. The Financial Times reviewed it as “the book you have to read now”. It was shortlisted for the CMI Management Book of the Year.

Through the Thinkers50 European Business Forum, which he founded in 2017 as Thinkers50 Global Director, he convenes the world’s leading management thinkers each year. Recent stages have brought together Michael Porter, Rita McGrath, Erin Meyer and Alex Osterwalder. That curatorial position is unusual for a working consultant. The frameworks in his sessions are continually refreshed by direct contact with the academics and practitioners writing the next generation of management ideas.

Key speaking topics

  • Growth strategy in fast-changing markets
  • Business model reinvention
  • Innovation strategy and execution
  • Customer strategy and brand growth
  • The Business Recoded framework: seven shifts for reinventing the business
  • Asian innovation and emerging-market growth
  • Sustainable growth and purposeful business

Ideal for

  • CEOs and boards facing slowing growth in mature markets
  • Strategy and innovation leaders responsible for new business models or category growth
  • CMOs and customer experience leaders rethinking how marketing connects to commercial strategy
  • Executive leadership teams running annual strategy or transformation offsites

Audience outcomes

  • A shared vocabulary for the seven shifts that separate business reinvention from incremental change
  • Case material from Asian innovators and global category leaders that most leadership teams will not have seen
  • A connected view of innovation, customer and marketing strategy as one growth discipline
  • Specific direction on where to stop investing, alongside where to grow

Talks

Futures: Where the next opportunities sit

A read on the megatrends, technologies and emerging markets shaping the next decade, and what that means for strategy choices today.

Key takeaways:

  • Where growth is genuinely shifting, separate from where the headlines say it is
  • A method for working “future back” instead of “present forward”
  • Signals for which megatrends to act on now, and which to monitor

Innovation: Lessons from the world's most disruptive companies

Built on the research behind Gamechangers, this session draws lessons from 100 of the world’s most innovative companies, from Patagonia and Pixar to PingAn and Tesla.

Key takeaways:

  • How disruptive companies build new categories rather than better products
  • Where established businesses can adopt gamechanger logic without becoming startups
  • The mindset shifts that separate innovators from optimisers

Customers: Building a customer agenda that drives the business

A view on how customer thinking has moved from satisfaction surveys to strategy input, and how leading companies are using customer experience as a primary growth lever.

Key takeaways:

  • The distinction between customer satisfaction, experience and impact
  • How leading brands build customer agendas that shape business strategy
  • What CMOs and CX leaders need from their CEOs to make the model work

Sustainability: Business as a platform for good

Drawing on People Planet Profit, this session sets out how serious companies are turning sustainability from a compliance overhead into a source of growth and brand strength.

Key takeaways:

  • Why purpose-driven companies outperform on growth and recruitment
  • How to bring sustainability into core strategy instead of CSR
  • Case studies of business models built on positive impact

Leadership: Leading reinvention with speed and courage

A leadership keynote on how senior leaders shift from optimising the existing business to building the next one, drawing on interviews with leaders at companies including Microsoft, Adidas and Patagonia.

Key takeaways:

  • The behaviours that distinguish reinventors from optimisers
  • How to make courage operational in leadership teams
  • Models for leading in conditions of high uncertainty

Business Recoded: Seven shifts for reinventing your business

The flagship keynote based on Business Recoded, walking through the seven mindset shifts and 49 codes that define how leading organisations are rebuilding their model for the next decade.

Key takeaways:

  • The seven shifts that distinguish reinvention from incremental change
  • 49 specific codes that operationalise the framework in practice
  • Direct case material from leaders at Microsoft, Adidas, Patagonia and Spotify

Videos

Testimonials

My sincere appreciation for your time today. I thought the presentation, message and passion was excellent. You highlighted many key themes that we have been talking about and trying to impact change within our company. We are driving a consumer centric framework which has been extremely difficult to get alignment on. I think your presentation, examples and experience has been invaluable. Thank you.
Nicholas Bumbacco
Global CMO, Japan Tobacco International
Peter Fisk is one of the outstanding thinkers of our time. If you want to make sense of today’s business world, to understand how the best companies win, and to find the tools which can enable you to be more successful, then Peter’s keynote had it all
Xavier Pereira
SVP Global Services, Microsoft (USA)
Your session was everything that we had hoped for – informative, invigorating and fresh. We hope you enjoyed doing it as much as we all enjoyed watching it.
Catherine McGavock
VP, Global Business Travel Association (GBTA)
Peter did a great job for the team. He was bold and dynamic. His plenary presentation was eye opening. He integrated well into the workshops and was provocative. All the objectives were achieved.
Jennifer Johnson
Conference Organiser, Takeda Pharmaceuticals
This was exactly what we needed to bring our people together, to start them a new journey of high performance … it is the perfect starting point for our future
Maija Koskela
CEO, Skoda Auto, Finland
It is not often that we have moments of magic in any business. What Peter has given us is more than just ideas and inspiration, but a whole way of thinking about how we could reinvent our future, and start making it happen tomorrow
Alberto Uncini-Manganelli
SVP and GM of Global Running, Adidas
Peter Fisk’s amazing presentation opened our minds as to what is possible, and what is important in the world today … and inspired us when talking about the potential of women
Kumeshnee West
Director, Executive Education, South Africa
Peter Fisk was awesome. He has truly mastered the concept of “edutainment”. His insights into the changing world, what consumers want today, and how brands should respond is impressive. His delivering, mixing data and stories, graphic and music, is inspiring. We made him our CX Guru of the Month.
Paige O’Neill
CMO, SDL (USA)
Peter was fabulous, bringing insight and ideas, interaction and inspiration. He has been consistently good at all of our events, every time is different, topical and relevant.
Mariano Dima
VP Marketing, Visa Europe
What a great accomplishment to have ended up where we did, with so much passion and energy in the room. Thanks for your drive and leadership to enable us to get to some amazing directions, we know what we asked you was not easy but as usual you took the job and did it brilliantly.
Anne Claire Costes
VP Lifestyle Beauty Brands, Coty (Switzerland)
We had a very difficult challenge for our annual retreat. However Peter has moderated the last two days with exceptional – he has inspired and energised us, helped us bring new focus and direction to our strategy, and opened our eyes to an incredible changing world
Lassina Zerbo
Executive Secretary, CTBTO (Austria)
Thank you for the great contribution to the Coesia 2020 Management Meeting. Beyond managing the three days of the retreat, you provided us with invaluable content stimulus upfront and always kept a strategic/content focus throughout the event. Your impact stays with me and the team beyond this excellent event.
Angelos Papdimitriou
CEO, Coesia SA (Italy)
Peter is the world’s thought leader in designing customer experiences that go beyond products and services, but help people to achieve more, inspires people with the brand, and helps the business to grow in new ways. Excellent.
Nadeem Bashir
Saudi Marketing Forum (Riyadh)
Peter Fisk was superb. He explored the fast-changing world – from emerging markets to future worlds – and what it means for my business here in South America. He opened my eyes with flying cars and Chinese innovators, better ways to build brands and business models, and gave me the practical tools to start tomorrow.
Enrique Cacho
South American Business Forum (Buenos Aires)
Peter’s one day masterclass was incredibly thought-provoking and highly practical. It helped us make sense of the world, whilst also been completely tailored to our local audience. We hope to do it again next year.
Handi Irawan
Organiser, Indonesian Marketing Summit (Jakarta)
Visionary, thought provoking and enjoyable. A fresh and clear vision of the future of marketing, that connects big data and creative trends, strategy and practical delivery.
Miriam Martens
SAP Netherlands
That was awesome. Peter engaged the audience with fantastic energy and content. He challenged our thinking, focused on our biggest issues, and left us inspired
Jeff Busch
VP Strategic Communications, Meeting Professionals International (MPI)
Peter’s keynote was of his usual high standard and very interesting, but most of all his charisma undoubtedly contributed to the success of our event
Bernadette Lobjois
Secretary General, The European Lotteries Federation
Peter was inspirational. He combined deep insight into our changing world, with practical and innovative ideas for application
Darren Marshall
Senior VP, Asia Pacific, The Coca Cola Company (Singapore)
Thanks to Peter we now have a different view of our world. We have now learnt to see our business from the outside in, like customers do, and with many new opportunities too
Erdal Karamacan
CEO, Eczacibasi Group (Istanbul)
Our delegates were given a glimpse of an exciting new world, where people and technology come together in new ways, and where there are threats and opportunity for all of us
Anne Rodven
Event Director, Visit Oslo
Peter told an incredibly provocative and compelling story of the new business world, and gave our delegates the inspiration and signposts to think and act differently
Steve Gilroy
CEO, Vistage International (UK)
The presentation was thoughtful and provocative. An excellent bringing together of our business challenges that left our people energised and inspired
Peter Thomas
Marketing Director, Accenture
Peter provided a very inspiring and informative view of the challenge for GSK to achieve marketing excellence, and a great start to our new marketing community
Mark Russell
Head of Marketing Community, GSK
I am now inspired to use my left and right brain more actively together. I loved learning about Einstein and Picasso, and how they would address today’s business challenges
Johan Svedberg
Head of Brand Development, Ericsson
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Books

Business Recoded: Have the Courage to Create a Better Future for Yourself and Your Business
Business Recoded is for business leaders who seek to progress in today’s rapidly changing world, and to create the organisation…
Gamechangers: Creating Innovative Strategies for Business and Brands; New Approaches to Strategy, Innovation and Marketing
A new generation of businesses is rising out of the maelstrom of economic and technological change across our world. These compan…
Creative Genius: An Innovation Guide for Business Leaders, Border Crossers and Game Changers
Most ideas are incremental, quickly copied and suffocated by conventions. "Future back" thinking starts with stretching possibili…
Business Genius: A More Inspired Approach to Business Growth
Business Genius helps you drive more profitable, sustainable growth in today’s fast changing and connected markets. It explores…
Marketing Genius: The left and right-brain of marketing for business success
Marketing Genius is about achieving genius in your business and its markets, through your everyday decisions and actions. It comb…