Emotional Intelligence

Why organisations work with Joy Poole Joy addresses a gap most leadership development programmes leave entirely open: not what leaders should do under pressure, but how they actually operate internally when clarity is scarce, the stakes are high, and the team is watching. Her background at Meta, in large-scale consulting environments, and across high-growth technology companies gives her a working knowledge of the specific pressures that senior audiences are navigating. As a credentialed executive coach with a practice built around leaders under sustained load, she brings a level of depth and practical tool-transfer that most leadership keynote speakers cannot replicate from the stage. The sailing narrative, crewing an ocean circumnavigation as part of a team, is not an adventure story bolted onto a leadership talk. It provides an environment in which the same principles about self-leadership under pressure have been tested and proven. Joy customises her engagements as a matter of principle. A leadership team at a fintech navigating rapid growth is not the same audience as a professional services firm managing restructuring, and she treats them accordingly. Biography highlights 20 years in senior sales, consulting and leadership roles across Google, Facebook/Meta, Capgemini, and Arthur Andersen Certified Professional Coach, Institute for Professional Excellence in Coaching (iPEC); Master Practitioner of the Energy Leadership Index; Transitions Dynamics Specialist Executive Programme certificates from the University of Oxford and the London School of Economics Speaker at internal leadership forums for Meta and at industry conferences across technology, media, and financial services Completed a round-the-world sailing circumnavigation – her second parallel environment for testing how leaders perform when conditions are extreme Biography Senior leadership in fast-moving technology and consulting organisations teaches you a great deal about performance under pressure. It teaches you rather less about what is actually happening inside a leader while all of that performance is required. Joy Poole spent two decades at the centre of that tension in senior roles at Meta, Capgemini, and Arthur Andersen, before building a practice around the gap she identified. Her core argument is precise: when organisations face uncertainty, change, or sustained pressure, the variable that most determines leadership quality is not expertise or experience alone. It is how clearly and calmly a leader can operate within themselves; how they think when the picture is incomplete, how they make decisions when there is no clean answer, and how they show up for their teams while also carrying their own uncertainty. This is self-leadership, and she treats it as a practical capability, not a motivational concept. Joy holds executive credentials from the University of Oxford and the London School of Economics alongside certification from the Institute for Professional Excellence in Coaching. She brings to the stage what most leadership speakers cannot: a decade of operational experience at genuine scale, combined with years of coaching senior executives through exactly the internal dynamics she speaks about. An unusual secondary proof point sits alongside her professional record. Joy is currently completing a round-the-world sailing circumnavigation; an environment that applies the same conditions her leadership audiences face, stripped to their essentials. The lessons from both settings reinforce the same argument: what determines performance under pressure is not position or preparation. It is the quality of self-leadership. Key speaking topics Self-leadership under pressure and uncertainty Decision-making in ambiguous conditions Composure and credibility under sustained organisational load Leadership during restructuring and change Confidence and presence for senior leaders Trust as a leadership capability Ideal for HR and L&D directors commissioning leadership development sessions for offsites, internal forums, or away-days during periods of significant organisational change: restructuring, reorganisation, or high-growth phases Executive and senior leadership programme managers looking for a session that is grounded and practical rather than motivational Senior leadership teams in technology, financial services, professional services, and consulting where pace and pressure are structural features of the environment Audience outcomes A clearer, more honest account of how they actually operate under pressure, not how they think they should operate Practical tools for improving self-leadership composure in high-stakes situations that can be applied immediately A reframe of uncertainty and incomplete information as conditions to be navigated rather than problems to be solved Greater understanding of how their own internal state affects team performance and organisational credibility A shared vocabulary for a leadership conversation that most organisations do not currently have language for

Why organisations work with Nikki Bhamra Her frameworks for identifying blind spots and challenging assumptions come directly from twenty years of investigative work in human trafficking and serious organised crime – professional contexts where flawed judgement had irreversible consequences, not theoretical ones. She makes a specific, teachable argument: that most leadership failures are not information problems but reasoning problems caused by how leaders question, filter, and challenge what they already know. As a certified Insights Discovery psychometric practitioner, she combines forensic thinking with structured behavioural profiling, enabling her to work at depth on team dynamics and communication, not only from the keynote stage. Her work has been applied in regulated, high-accountability environments: the NHS, the Crown Prosecution Service, and financial services: organisations where decision quality and trust are operational risks, not soft skills. She has delivered sessions on the University of Cambridge Master’s in Leadership programme, applying her investigative-informed approach to decision quality and trust to senior leadership development. Biography highlights Senior Crime Investigator for over two decades, leading complex operations into human trafficking and serious organised crime in UK law enforcement Founder and CEO of Peak Potential Group, a bespoke leadership development company Certified Insights Discovery psychometric practitioner CIPD-qualified; member of the Chartered Institute of Personnel and Development and the Professional Speaking Association Has delivered sessions on the University of Cambridge Master’s in Leadership programme TEDx speaker; Highly Commended, Speaker Bookers Choice, Speaker Awards Clients include Metro Bank, the NHS, and the Crown Prosecution Service Biography Nikki Bhamra spent over two decades as a Senior Crime Investigator in UK law enforcement, leading operations into human trafficking and serious organised crime. In that environment, an unchallenged assumption or a question left unasked could have irreversible consequences. The discipline required to surface the truth – not the convenient version – is the foundation of everything she now brings to organisations. Her central argument is precise and useful: most leadership errors are not caused by a lack of information. They are caused by how leaders question, filter, and challenge the information already in front of them. Blind spots, confirmation bias, and the absence of psychological safety allow flawed thinking to compound quietly, in everyday conversations, not only in moments of obvious crisis. The cost shows up in decisions, culture, and trust. Bhamra is a certified Insights Discovery psychometric practitioner and CIPD-qualified, which means she operates at both the conceptual and structural levels: forensic questioning frameworks alongside behavioural profiling, tailored to the specific dynamics of a leadership team. She is Founder and CEO of Peak Potential Group, through which she delivers bespoke leadership programmes as well as keynotes. Her work has been applied in regulated, high-accountability environments: the NHS, the Crown Prosecution Service, and financial services. She has delivered sessions on the University of Cambridge Master’s in Leadership programme. She is a TEDx speaker and was recognised as Highly Commended in the Speaker Bookers Choice category at the Speaker Awards. Key speaking topics Leadership decision-making under pressure Blind spots, bias, and judgement errors Forensic questioning and evidence-based reasoning Trust-building in high-stakes environments Psychological safety and speaking up High-performance team dynamics Communication in complex and regulated environments Ideal for Senior leadership teams and executive cohorts in high-pressure, complex, or regulated industries Risk, compliance, and governance functions where decision quality and trust are operationally critical CHROs and L&D leaders building leadership capability programmes with a behavioural science foundation Boards and transformation leads treating decision quality and leadership culture as measurable strategic risks Audience outcomes A practical framework for identifying blind spots and surfacing unchecked assumptions before they affect decisions or culture Structured questioning techniques drawn from investigative practice, applicable immediately to leadership conversations and team dynamics Greater understanding of how confirmation bias, selective attention, and faulty assumption affect judgement – and what to do about it Concrete approaches to building psychological safety and trust in teams, grounded in behavioural evidence rather than aspiration Increased awareness of the everyday communication patterns that either strengthen or erode credibility and leadership effectiveness under pressure

Why organisations work with Neelu Kaur She treats workplace silence as a structural problem. Most speakers in this space coach individuals to be more confident; her intervention sits in meeting design and the conversational rules that decide who gets to challenge a senior idea. The Self-Trust Recession is her named diagnosis of the moment: capable leaders, surrounded by AI and competing opinion, are second-guessing themselves and outsourcing decision authority. Her Self-Trust Reset framework is the way back. Her cross-cultural lens, the collective “we” she was raised in meeting the individualistic “I” of American corporate life, makes her credible to global and AAPI audiences who have lived that gap themselves. Her tools combine cognitive and body-based techniques. The pairing of organisational psychology training (Columbia, NYU Stern) and sixteen years of yoga and Ayurveda teaching produces practical methods her audiences can apply in the next meeting they walk into. Be Your Own Cheerleader, published by Post Hill Press in January 2023, gives her work a published thesis a senior buyer can read before commissioning. Biography highlights Author of Be Your Own Cheerleader (Post Hill Press, 2023), a guide to self-advocacy that addresses the cultural gap between collective and individualistic workplace norms. MA in Social and Organizational Psychology, Columbia University, and BS from NYU Stern School of Business. Certified NLP Master Practitioner and Coach, NLP Center of New York. Client list includes Google, Bloomberg, Sony Music, RBC, Ernst & Young, and Jefferies. Featured on Morning Brew’s Good Work and TV Asia / SEEMA Network’s Sundays with Seema. Chief Guide at Chief (NYC), with over sixteen years as a yoga teacher and Ayurveda practitioner. Biography Most organisations have more talent than they have contribution. Capable people stay quiet at exactly the moments their judgement is most needed, and what looks like alignment is often silence. This is the tension Neelu Kaur takes on. Trained as an organisational psychologist at Columbia and with an undergraduate degree from NYU Stern, she has spent over fifteen years inside Fortune 500 organisations. The question her work returns to is why capable people stay quiet in the moments that matter. Her client list, which includes Google, Bloomberg, Sony Music, RBC, Ernst & Young, and Jefferies, gives her a view across financial services, consulting, and tech. Her current diagnosis is what she calls the Self-Trust Recession. Leaders are surrounded by AI tools and competing opinion, and the quiet effect is that capable people are outsourcing their own judgement. The Self-Trust Reset framework she has built around this idea is a way to recognise when fear is shaping a decision and rebuild internal authority before acting on it. The earlier strand of her work runs through Be Your Own Cheerleader (Post Hill Press, January 2023). She wrote the book out of her own experience growing up between two cultures: Indian at home, American at work. It examines why people raised in collective ‘we’ cultures struggle to advocate for themselves in workplaces built around the individualistic ‘I’. That cultural lens still shapes her work and is part of what makes her credible to global teams and AAPI audiences who have lived the same code-switch. Key speaking topics Self-trust and decision-making in high-pressure environments Self-advocacy in the workplace Cross-cultural communication in global teams The cost of consensus and over-collaboration AAPI and underrepresented voices in corporate life Burnout and sustainable leadership Ideal for Leadership teams in Fortune 500 environments where decision speed and contribution quality are the bottleneck CHROs, Chief Learning Officers, and L&D leaders building cultures of voice and accountability DEI, AAPI, and Employee Resource Group programmes looking for content that goes beyond representation language High-potential talent and mid-career professionals working across cultures in global organisations Audience outcomes A clear way to recognise when fear, perfectionism, or comparison is shaping a decision instead of judgement Behavioural tools to speak up in high-stakes moments without overshooting or shutting down A vocabulary for the cultural gap between collective and individualistic workplace norms, useful for global team conversations A diagnostic for where consensus and over-discussion are slowing the team’s decisions

Why organisations work with Kit Symons and Holly Sedlacek A genuine dual lens on performance under pressure. A former Wales international and Fulham manager works alongside a chartered organisational psychologist, delivered as a two-voice session. Sport shows up as evidence. Symons speaks from the dressing room of a Premier League club, and Sedlacek translates what happened there through psychology a board will recognise. Content that moves past cliche on the topics leadership teams quietly struggle with: imposter feelings at executive level, handling failure in public, and the emotional cost of transitions. Formats built for different rooms: motivational keynote, fireside conversation, masterclass, and follow-up team coaching through Know Your Pace. Biography highlights Kit Symons: 36 caps for Wales; 100+ league appearances each at Portsmouth, Manchester City, and Fulham. Kit Symons: Fulham manager from October 2014; assistant to Chris Coleman with the Wales national team from January 2012. Holly Sedlacek: MA in Industrial and Organisational Psychology; ICF ACC coach. Holly Sedlacek: certified in Hogan, EQi 2.0, DiSC, and Transactional Analysis. Holly Sedlacek: 14+ years in Learning and Talent Development across consulting, insurance, and asset management before founding Know Your Pace. Co-founders of Know Your Pace, a London-based leadership coaching practice working with leaders in sport and business. Biography Elite football teams are not built by talent alone. They are built by how a group handles the week after a bad result, the player who loses form, the dressing room conversation no one wants to have. That is the same territory executive teams live in, and it is where Kit Symons and Holly Sedlacek work. Symons spent more than two decades inside professional football, with more than 300 league appearances across Portsmouth, Manchester City, and Fulham, and 36 caps for Wales. He went on to manage Fulham and to coach the Wales national team alongside Chris Coleman. He speaks from the dressing room. Sedlacek brings the discipline that makes the sport insight transferable. She holds an MA in Industrial and Organisational Psychology, an ICF coaching credential, and certifications in Hogan, EQi 2.0, DiSC, and Transactional Analysis. Before founding Know Your Pace, she spent 14 years in talent and leadership development inside consulting, insurance, and asset management. Together they work with leadership teams on the parts of performance that rarely sit on an org chart: belonging, self-doubt, emotional range, what happens after a mistake. The format is deliberately two-voice, a practitioner and a psychologist in the same room, and that structure is what lets a session move past anecdote into behaviour change. Key speaking topics Resilient leadership in adversity High-performing teams Culture of belonging Emotional capacity in leadership Authentic connection and trust Self-doubt and imposter syndrome at senior levels Learning from mistakes and failure The emotional process of career and organisational transitions Ideal for Executive teams and C-suite offsites CHROs and people leaders investing in leadership development Managers of high-stakes, high-scrutiny teams Sport and performance organisations looking at leadership and culture Audience outcomes A sharper read on how individual and team behaviour shifts under pressure, and what to do about it. Practical language for the emotional work of leadership: trust, belonging, failure, transition. A shared reference point for senior teams to discuss performance without reverting to sport cliches or wellness tropes. Tools drawn from recognised psychometric frames (Hogan, EQi 2.0, DiSC) that sit alongside existing leadership programmes.

Why organisations work with Scott Tillema Practitioner authority that is genuinely operational. The negotiation craft was learned in live SWAT incidents in the Chicago area, not modelled in a classroom. That changes how a sceptical executive room receives the material. A single, transferable framework. The Four Pillars (Understanding, Timing, Delivery, Respect) gives an executive team a shared vocabulary they can use in the next M&A negotiation, regulator call, or internal escalation, not just remember from the talk. A proven public artefact. The TEDxNaperville talk “The Secrets of Hostage Negotiators” has passed one million views, which means most participants arrive primed and engaged rather than cold. Cross-sector translation. The same material has been delivered to Microsoft, Citi, Vimeo, Bosch, YPO chapters across three continents, and audiences at SHRM and PMI conferences, which gives a buyer evidence that the content lands outside its origin context. A teaching credential at IMD. Five guest appearances on IMD Business School’s Advanced High Performance Leadership programme means the material has been pressure-tested in front of senior leaders inside one of Europe’s top executive education environments, not only on the keynote circuit. Biography highlights Twenty-plus years in law enforcement, retired SWAT hostage negotiator, Chicago area FBI-trained crisis negotiator Graduate degree in psychology and bachelor’s degree in behavioral science Negotiation training at Harvard Law School’s Program on Negotiation and at IMD Business School Five-time guest speaker on IMD Business School’s Advanced High Performance Leadership programme TEDxNaperville speaker, “The Secrets of Hostage Negotiators”, over one million views Founder of Negotiation Excellence, LLC; clients include Microsoft, Citi, Vimeo, Bosch, the FBI, Harvard University and YPO chapters Biography Most negotiation training in corporate settings is built on case studies. Scott Tillema’s is built on incidents where someone’s life depended on the next sentence. Twenty years as a SWAT hostage negotiator in the Chicago area, FBI-trained, and the work shows up in the room as composure rather than theory. The academic foundation is real as well. A graduate degree in psychology, an undergraduate degree in behavioral science, and negotiation training at both Harvard Law School’s Program on Negotiation and IMD Business School. The combination is what allows the operational material to be taught, not just demonstrated. Leaders leave with a framework they can use, not an anecdote they can retell. The framework is the Four Pillars: Understanding, Timing, Delivery, Respect. It was first laid out for a wider audience in the TEDxNaperville talk “The Secrets of Hostage Negotiators”, which has now passed one million views. The same model now anchors the executive sessions he runs through Negotiation Excellence, LLC for Microsoft, Citi, Vimeo, Bosch, YPO chapters across three continents, and audiences at SHRM and PMI conferences. It is also the basis on which IMD invited him back five times to its Advanced High Performance Leadership programme. What a senior team typically takes from a session is not a lecture on persuasion. It is a more disciplined posture in the conversations that actually decide things, the regulator call, the M&A walk-through, the internal escalation, the workforce announcement that has to land cleanly the first time. Key speaking topics High-stakes communication Crisis negotiation and de-escalation Influence without authority Conflict resolution Trust building Leading difficult conversations Decision-making under pressure Ideal for CEOs, COOs and senior leadership teams preparing for board, regulator, or workforce conversations where the first sentence sets the outcome HR, people and ER leaders managing escalations, restructure conversations, or formal grievance processes Sales, business development and commercial leaders running enterprise negotiations Crisis, security and legal teams who need their senior leaders fluent in de-escalation, not just trained in process Audience outcomes A working vocabulary for the Four Pillars (Understanding, Timing, Delivery, Respect) that a leadership team can use in their own conversations the following week A more disciplined sense of when to slow a conversation down and when to move Practical de-escalation techniques drawn from live crisis negotiation, not workshop simulations Greater confidence in conversations where authority alone will not produce the outcome

Why organisations work with Mike Robbins He treats appreciation, vulnerability, and psychological safety as operational levers, not soft values, and gives leaders a vocabulary their teams can act on the next morning. He has spent twenty years inside the cultures of Google, Microsoft, Wells Fargo, eBay, Gap, Schwab, Airbnb, the NBA, and Pixar. The frame is tested against how high-stakes teams actually behave. His book Bring Your Whole Self to Work and the related TEDxBerkeley talk gave senior leaders a usable language for authenticity that does not collapse into oversharing or performance. He holds the Certified Speaking Professional designation from the National Speakers Association, the top earned credential in his profession, and is one of fewer than ten percent of speakers worldwide to hold it. His perspective sits on an unusual seam: elite-level baseball at Stanford and in the Kansas City Royals system, then two decades of cultural work with serious operating companies. The room recognises the standard he is calling for. Biography highlights Author of five books published by Hay House, including Bring Your Whole Self to Work and We’re All in This Together, translated into fifteen languages. Speaker at TEDxBerkeley, with three TEDx talks that have reached close to 2.5 million views. Regular Forbes contributor and host of the weekly We’re All in This Together podcast. Stanford graduate (American Studies, specialisation in race and ethnicity); pitched for Stanford in the College World Series. Drafted by the New York Yankees out of high school; played three professional seasons in the Kansas City Royals minor league system. Certified Speaking Professional (CSP), National Speakers Association. Biography Most teams underperform their talent. Not because the people are wrong, but because the cultural conditions around them, trust, candour, appreciation, the willingness to be honest under pressure, are weaker than the work demands. That gap is the territory Mike Robbins has worked in for more than twenty years. His five books, published by Hay House and translated into fifteen languages, build a coherent argument about how authenticity and appreciation operate as performance variables inside teams. Bring Your Whole Self to Work and We’re All in This Together are the most cited. Both have moved from leadership reading lists into the working language that companies like Google, Microsoft, Wells Fargo, Airbnb, the NBA, and Pixar use to describe their own culture work. The intellectual frame is sharpened by an unusual background. Robbins pitched for Stanford in the College World Series and spent three seasons in the Kansas City Royals minor league system before injuries ended his playing career. He understands what high-performance teams demand of the people inside them, and he understands what fails. That perspective sits alongside a Stanford degree in American Studies with a specialisation in race and ethnicity, and the Certified Speaking Professional designation from the National Speakers Association. His TEDxBerkeley talk on bringing your whole self to work has reached audiences far beyond corporate stages, and his Forbes column extends the same argument into how leaders practise appreciation, navigate change, and create psychological safety without slipping into performance. The throughline is consistent: culture is not climate, it is capability, and the leaders who treat it that way get more from their people. Key speaking topics Team culture and psychological safety Authenticity and vulnerability at work Appreciation as a performance practice Emotional intelligence for leaders Belonging and inclusion inside teams Leading through change and uncertainty Trust and high-performing teams Ideal for CHROs and chief people officers rebuilding engagement and team culture after restructure or hybrid transition Senior leadership teams who want a shared language for trust, candour, and appreciation Heads of talent and learning designing culture and leadership development programmes Sales, R&D, and operating leaders responsible for the performance of large, distributed teams Audience outcomes A practical model for psychological safety that leaders can apply inside their own teams the same week Specific behaviours that turn appreciation from a soft idea into a measurable team practice A clear distinction between authenticity that builds trust and disclosure that erodes it Tools for engaging conflict directly rather than routing around it A shared team vocabulary for the cultural conditions that high performance actually depends on

Why organisations work with Nadine Chammas A working background in theatre direction, stage performance and hypnotherapy, applied to the workplace behaviours that leadership programmes usually skip: voice, presence, composure on the floor. Creator of the trademarked TLD Method, delivered as a book, certified course and retreat, which gives clients a defined system rather than a one-off keynote. Two decades operating across the GCC, with audiences in Arabic and English, and a track record of running corporate sessions on emotional intelligence, conflict resolution and executive presence. Author of The Stage is Yours, an Amazon bestseller that frames professional and personal communication through a theatre-director lens. A profile that travels in regional media: weekly counselling sessions on Al Arabiya, and a music output that gives her unusual cultural reach for a corporate trainer. Biography highlights Founder of The Life Director consultancy and creator of the TLD Method, delivered through book, certification course and retreat. BA in Fine Arts and Theatre Studies, Lebanese University. Master Practitioner of NLP and Timeline Therapy; certified by the American Board of Hypnotherapy; certified stage hypnotist trained in Las Vegas. Founded Scenez Group Production Company (Dubai, 2000) and Scenez Drama and Arts Academy. Author of The Stage is Yours (Amazon bestseller); subsequent title The Life Director: Presence over Performance. Weekly counselling segments on Al Arabiya; 11 released songs, with two pandemic-era Arabic releases passing 1.2 million YouTube views combined. Biography Presence is a workplace skill, and most professionals are never taught it. Senior leaders are expected to hold a room, settle a difficult conversation, and stay composed under scrutiny, but the training they receive treats those behaviours as personality, not craft. Theatre treats them as craft, and that is where Nadine Chammas comes from. Trained at Lebanese University in Fine Arts and Theatre Studies, she built her early career in Dubai through Scenez Group Production Company and Scenez Drama and Arts Academy, running productions across the region and teaching performance to children and adults. Alongside the theatre work she trained as a Master Practitioner of NLP and Timeline Therapy, completed certification with the American Board of Hypnotherapy, and qualified as a stage hypnotist in Las Vegas. The combination is unusual: stagecraft and behavioural method, applied to how people show up at work. The Life Director is the consultancy that consolidates that work. Her TLD Method is delivered as a book, a certified practitioner course and a retreat, and is positioned for individuals, corporate audiences and educational institutions. The corporate framing is direct: communication and leadership, emotional intelligence and resilience, conflict resolution and team behaviour, executive presence, decision-making under pressure. The Stage is Yours, her Amazon bestseller, sets out the underlying argument that a working life can be approached the same way a director approaches a production. She operates across the GCC and the US, in Arabic and English, with regional media reach through weekly Al Arabiya counselling segments and a music career that runs in parallel to the corporate work. The composite makes her suited to audiences where personal credibility, communication and cultural fluency are part of the brief, not separate from it. Key speaking topics Executive presence and personal branding Communication and influence Emotional intelligence and resilience Conflict resolution and team behaviour Storytelling for leaders Women in leadership Workplace culture and engagement Ideal for HR and L&D leaders commissioning communication, presence and behavioural skills programmes. Corporate audiences across the GCC where Arabic-English fluency and regional cultural read are part of the brief. Women’s leadership networks and conferences. Professional services and client-facing teams whose work depends on how they show up in the room. Audience outcomes A working vocabulary for executive presence drawn from theatre and behavioural method, not personality traits. Specific techniques for voice, composure and physical presence under pressure. A clearer sense of how to use storytelling to make a message land with a corporate audience. An honest read on the behaviours that cost senior professionals credibility, and what to do about them.

Why organisations work with Roger Delves Two decades inside one of Europe’s most established executive education faculties, teaching senior leaders in London, New York, San Francisco, Shanghai, the UAE, Saudi Arabia and across Europe. Co-author of The Top 50 Management Dilemmas (Pearson) and co-editor of Inspiring Leadership (Bloomsbury), so his content is tested against the everyday tensions managers actually face, not theoretical models. A practitioner background that runs through advertising board directorship and founding Ireland’s first international advertising agency. Leadership content built from operator experience, not academic distance. Multiple-time Hult Professor of the Year, voted by MBA and EMBA cohorts. He earns the trust of the audiences senior buyers want him in front of. Biography highlights Professor of Leadership Practice and Dean of Qualifications, Hult Ashridge Executive Education Director of the Ashridge MBA and Ashridge Masters in Management Co-author, The Top 50 Management Dilemmas (Pearson, 2013) with Sona Sherratt Co-editor, Inspiring Leadership: Becoming a Dynamic and Engaging Leader (Bloomsbury, 2017) with Dr Kerrie Fleming Fellow of the Royal Society of Arts; MA, English, St Catherine’s College, Oxford Multiple-time Hult Professor of the Year, voted by MBA and EMBA students Biography Most leadership content tells senior leaders what good looks like. Very little of it survives contact with a fatigued team, a contested decision, or a quarter when the strategy is not landing. Delves’s teaching is built for that gap. His subject matter is the practical content of authenticity, emotional intelligence and integrity when leaders are under real pressure, not the language of values when conditions are calm. That perspective comes from a hybrid career. He spent his early years in advertising, reaching UK board director at DMB&B, then founded Ireland’s first international advertising agency, serving Mars Masterfoods and Procter & Gamble. He moved into executive education through Cranfield’s Centre for Customised Executive Education before joining Ashridge, where he is now Professor of Leadership Practice and Dean of Qualifications across the MBA and Masters in Management. The published work reflects the same orientation. The Top 50 Management Dilemmas, co-authored with Sona Sherratt for Pearson, takes the recurring tensions managers describe in the room and works through them as decisions rather than concepts. Inspiring Leadership, co-edited with Dr Kerrie Fleming for Bloomsbury, brings together faculty perspectives on what actually develops leaders rather than what merely describes them. He has been voted Hult Professor of the Year by MBA and EMBA students on multiple occasions, and teaches across London, New York, San Francisco, Shanghai, the UAE, Saudi Arabia and Europe. What organisations get from him is a serious examination of how leaders make defensible decisions when the data is incomplete and the audience is watching. He treats authenticity as a discipline, not a slogan, and he is comfortable saying so in front of senior cohorts who have heard most of it before. Key speaking topics Authentic leadership Emotional intelligence in senior leadership Leadership decision-making under pressure Transformational leadership and change Values, ethics and integrity in management Team engagement and follower psychology Leadership in uncertain conditions Ideal for Senior leadership programmes for executive committees, divisional MDs, and high-potential cohorts Heads of leadership development and CLOs designing flagship leader interventions CHROs and CPOs commissioning content for engagement and culture programmes MBA, EMBA and partner cohorts within corporate universities Audience outcomes A sharper read on where their own leadership credibility comes from, and where it leaks Working language for emotional intelligence that is usable in a leadership team, not a workshop Specific tests for whether a decision is authentic or merely consistent A diagnostic for the everyday management dilemmas that erode trust if handled badly Confidence to lead through ambiguity without retreating into process

Why organisations work with Rachel DeAlto She brings a working framework for relatability that translates a soft concept into specific leader behaviours, sourced from her own research and applied across Fortune 500, government and nonprofit settings. Her dual training in law and psychology gives her credibility with both legal-minded executives and people-function leaders, two audiences that often talk past each other on culture work. As Chief Connection Officer at Match Group, she works inside a business whose product is human connection at scale, which gives her examples that land with commercial audiences rather than HR-only ones. She holds the Certified Speaking Professional designation and has worked across more than 200 national media platforms, so the delivery is polished without sliding into performance. The work is built for multigenerational teams specifically, which is where most leadership programmes fail in practice. Biography highlights Chief Connection Officer at Match Group, parent company of Match.com, Tinder and Hinge. Author of The Relatable Leader and relatable, both published by Simon & Schuster. TEDx speaker; Being Authentic in a Filtered World featured on TED.com. Television expert on Lifetime’s Married at First Sight and TLC’s Kate+Date. Certified Speaking Professional, National Speakers Association. JD, Seton Hall University; MA in Psychology, Arizona State University; BA in Communications, Syracuse University. Biography Most organisational culture problems present as engagement problems first. People stop volunteering ideas, hand-offs get sloppy, turnover ticks up in the wrong roles. The diagnosis is usually slower than the decline. Rachel DeAlto’s argument is that what looks like disengagement is often a relational deficit at the leader level, and that the deficit is fixable with specific skills rather than slogans. Her two books, relatable and The Relatable Leader, both published by Simon & Schuster, build the case. The first sets out how people connect with each other under conditions of distraction, filtering and fatigue. The second turns the argument toward leadership and the practical question of how a senior manager builds trust quickly across a workforce that spans five generations and several working modes. DeAlto’s background is unusual for the topic. She trained as an attorney at Seton Hall, holds a master’s in psychology from Arizona State, and now serves as Chief Connection Officer at Match Group, where connection is the commercial product. That combination shapes the work. She speaks the language of executives, draws on psychological research rather than anecdote, and tests her frameworks against a business whose users vote on connection every day. The audience is corporate, but the substance is granular. Whitepapers on the multigenerational workforce, signature programmes on customer experience and sales relatability, and a Certified Speaking Professional designation that signals a craft-level investment in delivery. The closing claim is not that culture is everything. It is that culture is built from countable leader behaviours, and those behaviours can be taught. Key speaking topics Relatability and human connection Leadership and team performance Multigenerational workforce dynamics Communication and emotional intelligence Customer experience and relatable sales Organisational culture and engagement Ideal for CHROs and chief people officers building engagement and retention strategy Senior leaders managing newly hybrid or distributed teams Sales and customer experience leaders rebuilding trust in long-cycle buyer relationships Leadership development teams designing programmes for multigenerational workforces Audience outcomes A vocabulary and a framework for relatability that turns a soft concept into observable leader behaviours A clearer view of where engagement breaks down inside multigenerational teams and what to do about it Specific tactics for building trust at speed in hybrid and high-turnover environments A shift in how senior leaders think about communication, from broadcast to connection

Key speaking topics Emotional intelligence in leadership Leadership performance under pressure Team effectiveness High-stakes communication Personal leadership accountability Momentum and performance habits Executive presence and influence Ideal for Senior leaders and executives Leadership teams People managers Organisations focused on performance and culture Audience outcomes A practical framework for managing high-pressure leadership moments Clear strategies to strengthen emotional intelligence in the workplace Tools to improve communication and relationship management Greater awareness of personal leadership impact Practical habits to build performance momentum Why organisations work with Steve Gutzler Combines keynote delivery with executive coaching expertise Provides a structured, repeatable framework for leadership under pressure Aligns emotional intelligence with measurable performance improvement Brings experience working with global brands and professional sports organisations Delivers commercially relevant leadership insights for corporate audiences Biography Steve Gutzler works with organisations seeking to strengthen leadership performance, emotional intelligence, and team effectiveness in high-pressure environments. As President of Leadership Quest, he partners with senior leaders and executive teams to improve how they lead, communicate, and perform when it matters most. His work centres on the practical application of emotional intelligence in business. Through his “17% moments” framework, Steve helps leaders manage critical interactions, reduce reactive behaviour, and build stronger relationships that directly impact performance and culture. A keynote speaker and executive coach, he brings a structured, repeatable approach to leadership development that resonates with board-level audiences, HR leaders, and growth-focused organisations. His programmes are designed to translate insight into measurable behavioural change across teams. Steve is the author of Splash: The Ten Remarkable Traits to Build Momentum in Life and Leadership and co-author of Lead with No Fear. His published materials also include a guided Life & Leadership journal, reinforcing his focus on practical tools for sustained leadership growth. He has delivered presentations for organisations including Microsoft, Starbucks, the Seattle Seahawks, Spotify, Boeing, Cisco, Starwood Hotels, Ritz-Carlton, and the U.S. Department of Commerce, supporting leaders across corporate, government, and professional environments.

Why organisations work with Tom Flatau He brings formal NeuroLeadership Institute accreditation into client rooms, so the brain science behind his coaching is grounded in a recognised body of research rather than self-styled commentary. His firm’s programmes are quality-assured by the Institute of Leadership and Management, which gives L and D buyers a credentialed delivery standard alongside the keynote. Two decades of repeat work with HSBC, Unilever, Siemens, Louis Vuitton, Emirates and the BBC means the material has been pressure-tested across regulated finance, consumer goods, engineering, luxury retail and broadcast. He translates neuroplasticity, threat response and bias research into specific leadership practice on negotiation, change communication and team collaboration, so audiences leave with mechanism, not metaphor. Biography highlights CEO and founder of Teamworking International, with custom leadership programmes quality-assured by the Institute of Leadership and Management. Accredited brain and behaviour specialist trained by the NeuroLeadership Institute. Master’s in Business Analysis and Systems Design; Fellow of the Institute of Leadership and Management. Long-standing client roster including HSBC, Unilever, Siemens, Louis Vuitton, Emirates, American Express, Qatar Airways, British American Tobacco and the BBC. Conference speaker for bodies including the Chartered Institute of Building and the Institute of Directors. Signature keynote portfolio covering the inner game of leadership, the neuroscience of unconscious bias, leading through change, team collaboration, sales mastery and black belt negotiation. Biography Most behaviour change in organisations fails because it stops at the conscious mind. Leaders are taught new frameworks and new vocabulary, then return to the same threat responses, biases and habits the moment a quarter goes sideways. Tom Flatau built Teamworking International around a different premise: that leadership behaviour shifts when the brain underneath it shifts. The credentials matter here. Flatau is an accredited brain and behaviour specialist trained by the NeuroLeadership Institute, holds a Master’s in Business Analysis and Systems Design, and is a Fellow of the Institute of Leadership and Management. His firm’s programmes are quality-assured by the ILM, which is unusual in a market crowded with self-styled neuroscience commentators. For more than two decades, the work has been delivered into HSBC, Unilever, Siemens, Louis Vuitton, Emirates, American Express, Qatar Airways, British American Tobacco and the BBC. Across regulated banking, consumer goods, engineering, luxury and broadcast, the same patterns surface: leaders making decisions under threat, teams misreading each other’s intent, salespeople reverting to scripts. His material translates the relevant brain research into practice for each. His keynote portfolio sits along that line. “The inner game of leadership” examines the subconscious behaviours that erode senior credibility. “The neuroscience of unconscious bias” treats bias as a wiring problem with intervention points, not a values lecture. “Black belt negotiation” and “Sales mastery: hello science, goodbye myths” apply the same lens to deal-making. The throughline is mechanism: what is happening in the brain, and what to do about it. Key speaking topics Applied neuroscience for leadership Neuroscience of unconscious bias Leading through change Executive coaching and the inner game of leadership Mindset and team collaboration Negotiation and influence Sales behaviour and buyer psychology Ideal for CEOs, executive committees and senior leadership teams are responsible for behaviour change at the top of the organisation CHROs, L and D directors and heads of leadership development, designing accredited leadership pipelines Sales and commercial leadership teams looking to upgrade negotiation and buyer engagement Diversity and inclusion leads who want a brain-science framing of bias rather than a values framing Audience outcomes A working understanding of how stress, threat and reward responses shape leadership decisions in real time Specific mechanisms for interrupting unconscious bias in hiring, promotion and day-to-day team interactions Practical communication moves for leading people through change without losing trust Sharper read on the neuroscience of negotiation and how buyer brains actually respond to influence attempts

Why organisations work with Emma Reed Turrell She brings the consulting room into the boardroom. The frameworks she uses with audiences are the same ones she works with in private clinical practice, not a borrowed model dressed up for corporate slides. Two trade-published books with named theses, Please Yourself (HarperCollins) on people-pleasing and What Am I Missing? (Penguin) on four blind-spot profiles, give her content a recognisable structure that audiences can act on after the session. Her four-blind-spot typology (The Gladiator, The Bridge, The Hustler, The Rock) gives teams a shared, non-judgemental language for the friction that usually goes unnamed in 1:1s and team reviews. Co-hosting Best Friend Therapy with Elizabeth Day, now in its seventh season, has trained her to translate clinical material into conversation that lands with non-specialist audiences without losing precision. MBACP-accredited practitioner status means employers can route sensitive content (boundaries, self-worth, conflict avoidance) through a clinician on the register, not a motivational speaker working in adjacent territory. Biography highlights Author of Please Yourself: How to Stop People-Pleasing and Transform the Way You Live, HarperCollins. Author of What Am I Missing? Discover the Four Blind Spots That Are Holding You Back, Penguin. Co-host of Best Friend Therapy podcast with Elizabeth Day, in its seventh season. MBACP-accredited psychotherapist running a private practice (The Therapy Loft). English graduate of Queens’ College, Cambridge; ten years in commercial roles before retraining. Corporate engagements named on her bureau profiles include Diageo, Sky, AstraZeneca, ClearScore, Evelyn Partners, and the Foreign & Commonwealth Office. Biography The most common complaints inside large organisations, people who cannot say no, leaders who cannot ask for help, talented staff who under-claim their work, sit downstream of the same psychological patterns that fill a therapist’s caseload. Emma Reed Turrell has spent fifteen years working with those patterns clinically, and her speaking is built directly on what she sees in the consulting room. She read English at Queens’ College, Cambridge, spent a decade in commercial roles, then retrained as a psychotherapist and became MBACP-accredited. She now runs a private practice, The Therapy Loft, alongside her writing and speaking. The two books, Please Yourself with HarperCollins on the structure of people-pleasing, and What Am I Missing? with Penguin on four named blind-spot profiles, are the source material for her keynote content. Her co-hosted podcast with Elizabeth Day, Best Friend Therapy, now in its seventh season, has built her a reach beyond the clinical audience and trained her to make therapeutic ideas usable in everyday work conversations. The result is a speaker who can hold a non-specialist audience for an hour on people-pleasing, imposter syndrome, or unconscious blind spots, and leave them with a vocabulary they can take back into their team. Organisations that have booked her include Diageo, Sky, AstraZeneca, ClearScore, Evelyn Partners, and the Foreign & Commonwealth Office, employers for whom employee wellbeing and communication are not soft topics but live retention and productivity issues. Key speaking topics People-pleasing and workplace boundaries Imposter syndrome in high-performing teams Psychological blind spots and self-awareness Self-worth and confidence at work Mental health and wellbeing in the workplace Non-conflict communication Resilience and stress management Ideal for CHROs, heads of talent, and L&D leads designing wellbeing and communication programmes for the wider workforce. Women’s networks and emerging-leader cohorts wrestling with imposter syndrome and self-worth. Senior teams that want a shared language for the friction patterns showing up in 1:1s and reviews. Employee conferences and all-hands events where wellbeing content needs clinical weight rather than motivational gloss. Audience outcomes A named vocabulary for the people-pleasing, imposter, and blind-spot patterns that shape day-to-day work. Specific tools for setting boundaries and managing self-worth that audiences can use the following week. Recognition of which of the four blind-spot profiles (Gladiator, Bridge, Hustler, Rock) is most active in their own behaviour. Practical anxiety-management techniques drawn from her clinical practice, including the worry-box approach. Permission to treat wellbeing as a serious operational topic, not a soft benefit.