Intelligenza emotiva

Why organisations work with Aaron Balick He sits at an uncommon intersection: clinical psychotherapy experience, a former directorship of the MA in Psychoanalytic Studies at the University of Essex, and a foundational book on the psychology of social media that is still cited in practitioner and academic literature. His media record gives audiences a speaker whose voice they already know: longest-serving mental health agony uncle on BBC Radio 1’s The Surgery, alongside regular appearances on BBC Radio 4’s Digital Human and The Moral Maze. His published writing runs from serious academic work to accessible self-help, which lets him move between main-stage keynote and in-depth workshop without dropping register. As founder and former CEO of Stillpoint Spaces, the international applied-psychology hub he built across London, Paris, Berlin and Zurich, he developed his reading of digital life from inside an operating organisation, not only from a consulting desk. His framing of AI and social media is psychological rather than technical, which is exactly the angle most executive teams are missing when making decisions about generative AI and platform strategy. Biography highlights Founder and former CEO of Stillpoint Spaces, an international applied-psychology hub formerly with locations in London, Paris, Berlin and Zurich Former director of the MA in Psychoanalytic Studies at the University of Essex; continues as associate post-graduate supervisor in the Department of Psychosocial and Psychoanalytic Studies Psychotherapist in private practice in London, with over 20 years of clinical experience Author of The Psychodynamics of Social Networking (Karnac), The Little Book of Calm and Keep Your Cool Longest-serving mental health agony uncle on BBC Radio 1’s The Surgery Regular BBC Radio 4 contributor; published in Wired, The Guardian, The Independent and Newsweek Biography The Psychodynamics of Social Networking, published by Karnac Books, remains one of the most widely cited practitioner texts on how the platforms senior leaders are now running their strategies through actually affect the people using them. Aaron Balick wrote it at a point when most commentary on social media was still either evangelical or dismissive, and the book set the register for a more serious psychological reading of digital life. His work sits at the seam between clinical practice and public commentary. He has maintained a private psychotherapy practice in London for more than two decades, trained in depth psychology and psychoanalysis, and formerly directed the MA in Psychoanalytic Studies at the University of Essex, where he continues as an associate post-graduate supervisor in the Department of Psychosocial and Psychoanalytic Studies. The applied side of that work ran through Stillpoint Spaces, the international applied-psychology hub he founded and led across London, Paris, Berlin and Zurich. The media presence anchors him inside a mainstream audience. He was the longest-serving mental health agony uncle on BBC Radio 1’s The Surgery and is a regular contributor to BBC Radio 4’s Digital Human and The Moral Maze. His writing has appeared in Wired, The Guardian, The Independent and Newsweek. Alongside his academic book, he has published two accessible titles, The Little Book of Calm and the children’s book Keep Your Cool. For organisations making senior decisions about generative AI, platform strategy, employee wellbeing or customer engagement, Balick brings something their technology advisers do not: a trained clinical reading of what digital experience actually does to the people on the other side of it. That perspective is increasingly what the better boards want on the table. Key speaking topics Psychology of social media, AI and digital connectivity Digital wellbeing and hyperconnectivity at work The psychologically intelligent workplace Personal leadership and authenticity Mental health in technology-mediated environments Ethics and psychology of generative AI Ideal for Executive teams and boards making decisions on AI deployment, platform strategy or digital customer experience CHROs, wellbeing leads and chief people officers designing mental health and engagement strategy Technology, media and platform leadership teams looking for a psychological voice on product and user impact Conferences and leadership events needing a media-recognised speaker who can connect AI, wellbeing and culture Audience outcomes A working psychological framework for understanding social-media and AI effects on people and behaviour Specific implications for wellbeing, engagement and customer experience strategy A clearer language for the ethical questions senior teams are quietly asking about generative AI Reference material from The Psychodynamics of Social Networking and his BBC contributions for internal follow-up

Why organisations work with Adele Bates Her classroom experience covers every major UK school setting: mainstream primary and secondary, pupil referral units, alternative provision, and special schools. School leaders can bring her to a mixed-audience CPD day knowing the examples hold up across every context in the room. Her approach is informed by funded comparative international research. In 2019, she received a full grant to research Finland’s inclusive education system. Research in the Dominican Republic and Costa Rica followed. What she recommends draws on documented practice from functioning systems across three countries. Her book, published by Corwin/SAGE, has been used by headteachers to rewrite whole-school behaviour policies from scratch. It provides a structured, chapter-by-chapter framework that school leaders can put to immediate institutional use. She writes for TES, SecEd, and Headteacher Update, reaching school leaders at scale. Audiences in her sessions often arrive knowing her work, which changes the quality of the conversation. Her TEDx 2020 talk and BBC Radio 4 appearances as the network’s expert on teenagers and behaviour give her name recognition well beyond the education conference circuit. Biography highlights Author, “Miss, I Don’t Give A Sh*t”: Engaging with Challenging Behaviour in Schools (Corwin/SAGE) TEDx 2020 speaker BBC Radio 4 expert on teenagers and behaviour Trainer for the National Education Union and Amnesty International Education WeAreTheCity Rising Star Award, Education category Funded international researcher in behaviour and inclusion: Finland (2019), Dominican Republic, and Costa Rica Biography Behaviour policies give teachers a sequence of steps. They rarely explain what to do when those steps stop working. For more than 20 years, Adele Bates taught in the settings where that gap matters most: mainstream primary and secondary schools, pupil referral units, alternative provision, and special schools. Her book, “Miss, I Don’t Give A Sh*t”: Engaging with Challenging Behaviour in Schools, is published by Corwin/SAGE. It gives school leaders a structured framework for rebuilding behaviour culture from the ground up. Headteachers have used it to rewrite their school’s behaviour policy from scratch. In 2019, she received a full grant to research Finland’s inclusive education system, observing classes and interviewing teachers across several schools. She has since carried out school-based research in the Dominican Republic and Costa Rica. Those visits inform how she frames what is achievable, with reference to systems that have solved problems UK schools are still working through. She is BBC Radio 4’s expert on teenagers and behaviour and gave a TEDx talk in 2020. She writes regularly for TES, SecEd, and Headteacher Update. She trains for the National Education Union and Amnesty International Education. School leaders who book her often know her work before she arrives. Key speaking topics Inclusive behaviour in schools Social, emotional and mental health (SEMH) in education Trauma-informed practice Whole-school behaviour culture and consistency Pupil engagement and relationship-led teaching Equality, bias, and inclusion in education Staff confidence and wellbeing in schools Ideal for Headteachers and senior leadership teams in mainstream and specialist schools Classroom teachers and subject leaders seeking practical behaviour frameworks Multi-academy trust (MAT) CPD and professional development leads National education organisations and education conference organisers Audience outcomes A clearer account of why SEMH-driven behaviour does not respond to sanctions, and what the evidence suggests actually works Practical strategies for rebuilding positive relationships with disengaged pupils, applicable from the next lesson A framework for evaluating whether a school’s behaviour policy is built to support or to separate A sharper understanding of how equality, bias, and inclusion connect to behaviour patterns across a whole school Tools for strengthening staff confidence and consistency in challenging classroom situations

Why organisations work with Álvaro Vizcaíno His central argument is specific and counterintuitive: fear is not an obstacle to performance but navigational data – a claim developed through post-event academic training in transpersonal psychology and Gestalt, which separates it from generic adversity narratives. The survival event underpinning his work is independently documented – recorded on IMDB, covered on Wikipedia, and dramatised in a Netflix feature film directed by Hugo Stuven – giving his framework an evidential base that most speakers on resilience cannot offer. El miedo es tu maestro, published by Ediciones Urano, translates the methodology into ten concrete keys, giving organisations a structured reference that outlasts the event itself. His live sessions include a participative, practical phase in which attendees apply the framework to their own context in the room – not a retrospective reflection exercise, but a live rehearsal of the method. He operates bilingually in Spanish and English, with verified client engagements including Vodafone Spain, Danone, and Mercedes Benz – directly relevant for multinational organisations running leadership events across European and Latin American markets. Biography highlights Real-life subject of Solo (2018), a Spanish drama film directed by Hugo Stuven, distributed by Filmax and available on Netflix, based on his 2014 survival ordeal in Fuerteventura Author of El miedo es tu maestro (Fear Is Your Master: 10 Keys to Convert Your Worries into Strengths), published by Ediciones Urano Formal academic training in transpersonal psychology, Gestalt, and coaching – undertaken following the 2014 accident Background in psychology and business administration; founded an e-commerce agency and operated hotels in the Canary Islands Client engagements include Vodafone Spain, Danone, Mercedes Benz, and BNI Bilingual speaker in Spanish and English Biography Fear is the emotion organisations are least equipped to use well. Leaders who freeze during a restructuring, teams that stall at the first sign of strategic collapse – these are not failures of training. They are failures of framework: nobody has shown them that fear, handled correctly, is information. Álvaro Vizcaíno came to this argument through necessity. In September 2014, a cliff fall on the Fuerteventura coast left him immobilised and alone – fractured hip, no food or water, no certainty of rescue. He survived approximately 48 hours before being found. The experience did not simply give him a story. It prompted a formal investigation: he subsequently trained in transpersonal psychology, Gestalt, and coaching to understand what had actually happened in his mind during those two days. That research produced a methodology and a book. El miedo es tu maestro (Fear Is Your Master), published by Ediciones Urano, sets out ten keys for converting fear from a paralysing force into a practical decision-making tool. The survival story behind it is independently documented in Solo (2018), a Spanish feature film directed by Hugo Stuven and available on Netflix – giving his framework a cultural reference point that most speakers in this space cannot claim. He has applied this methodology with organisations including Vodafone Spain, Danone, and Mercedes Benz. Working bilingually in Spanish and English, he is particularly effective for leadership teams navigating significant change across European and Latin American markets. Key speaking topics Fear as a decision-making tool Resilience under extreme pressure Adaptability and change management Personal and collective responsibility Leadership performance in crisis Mindset and psychological discipline under uncertainty Entrepreneurship and overcoming adversity Ideal for Leadership teams preparing for or navigating significant organisational change CHROs and people directors focused on workforce resilience and performance under pressure Sales, commercial, and operational teams in high-stakes, high-uncertainty environments Spanish-language or bilingual corporate events across European and Latin American markets Audience outcomes A reframed understanding of fear as a source of navigational information, not a signal to retreat or suppress A practical three-step method for maintaining direction and making decisions when certainty disappears Clearer insight into the relationship between personal responsibility and collective performance under pressure Greater awareness of the specific mental habits that distinguish functional from dysfunctional responses to organisational crisis A shared, memorable reference point – drawn from an independently documented survival event – that teams can apply and return to beyond the event itself

Why organisations work with Amy Carroll She works on the specific moments leadership training usually skips: board challenges, negotiations that stall, team conversations that tip into defensiveness. Leaders leave with something they can apply on Monday, not a model to file. Her 7 Partner Mindset methodology, built on the licensed Predator, Prey or Partner model from Pat Kirkland Leadership, gives executives a usable vocabulary for power dynamics most leaders feel but cannot name. The client list runs through organisations that do not buy soft skills lightly: Nestle, Novartis, Cisco, UBS, Ernst and Young, the World Economic Forum, the United Nations, the European Stability Mechanism. Thirty years across psychology, executive coaching, and psychiatric and managed-care settings give her range on human behaviour that communications trainers rarely carry. Recognition from Global Gurus, including a Top 20 position in the Communication category, places her among a small group of named practitioners in the field. Biography highlights Author of The Ego Tango: How to Get More of What You Want More Often with Less Hassle, Using These 7 Partner Mindset Techniques Host of Partner Up! with Amy Carroll on VoiceAmerica Business Channel, available on Apple Podcasts and Spotify Ranked among Global Gurus’ Top 30 Communication Professionals, placing #18 in 2023 Professional Certified Coach (PCC) and Master Practitioner of Neuro-Linguistic Programming, with a BA in Psychology Coaching and training clients include Nestle, Novartis, Microsoft, Cisco, UBS, Ernst and Young, Procter and Gamble, Medtronic, the World Economic Forum, the United Nations, and the European Stability Mechanism Licenses the Predator, Prey or Partner model from Pat Kirkland Leadership Inc. and built the 7 Partner Mindset methodology on top of it Biography Most leadership failures happen in conversation. A board member challenges an assumption and the chief executive concedes ground she should have held. A senior partner pushes harder than the client will accept. A team leader in a performance review slips from clarity into apology. The cost is rarely dramatic, but it compounds, and it sits outside what strategy decks or standard communications training address. Amy Carroll works on that gap. Her 7 Partner Mindset methodology, built on the licensed Predator, Prey or Partner model from Pat Kirkland Leadership, gives executives a working vocabulary for the power dynamics they feel in the room but cannot usually name. The framework draws from three decades in psychology, executive coaching, and earlier work in psychiatric and managed-care settings, which is a wider behavioural base than most communications coaches bring. Her book, The Ego Tango, sets out the methodology through cases from the workshops she runs with multinational clients. The client list is instructive: Nestle, Novartis, Cisco, UBS, Ernst and Young, Medtronic, the World Economic Forum, the United Nations, the European Stability Mechanism. These are organisations where a senior leader’s composure under challenge is a measurable commercial asset. She hosts Partner Up! with Amy Carroll on VoiceAmerica Business Channel, and has been named among Global Gurus’ Top 30 Communication Professionals, including a Top 20 placement in 2023. The recognition is useful context; the substance is the work itself, which is a repeatable method for holding authority when the stakes rise. Key speaking topics Leadership communication under pressure Power and influence in senior conversations Executive presence and authority High-stakes negotiation dynamics Emotional intelligence for senior leaders Storytelling and persuasion in business Coaching culture and leadership development Ideal for C-suite and senior leadership teams preparing for board, investor, or regulator-facing conversations Partners and client-facing leaders in professional services and financial services HR and Learning leads building executive development programmes Senior women navigating authority in traditionally male-dominated rooms Audience outcomes A named vocabulary for the power dynamics that sit beneath difficult conversations, so leaders can diagnose what is happening in the moment Specific techniques from the 7 Partner Mindset model to stay composed when challenged and to influence without escalating A sharper read on their own default patterns under stress, including where they concede and where they overreach Language for feedback, negotiation, and disagreement that holds authority without damaging the relationship A practical sense of how senior presence is built through behaviour, not positioning

Why organisations work with Andrew Bannon The Self-Developer philosophy is structurally unavailable elsewhere in English: Bannon holds sole authorisation from its creator, Jens Corssen, making this engagement genuinely exclusive rather than merely differentiated from comparable self-leadership speakers. He addresses the specific failure point that most leadership development misses – the gap between insight and habitual behaviour – using a named, four-tool framework that leaders can apply immediately and return to independently. His delivery in both English and German makes him one of very few speakers able to bring rigorous self-leadership content consistently to DACH and internationally operating European organisations without dilution across language boundaries. His position on the CAS Senior Management Programme at the University of St. Gallen signals that the methodology meets the expectations of senior executive audiences – not a motivation seminar, but a substantive leadership development intervention. Engagements leave teams with a shared internal language – the four Self-Developer tools – which makes individual behavioural development operational at team and leadership cohort level. Biography highlights Sole globally authorised trainer to teach Jens Corssen’s Self-Developer philosophy; holds personal certification from Corssen active since 2013 Lecturer on the CAS Senior Management Programme, University of St. Gallen (Institute of Business Administration, IFB-HSG) MSc in Coaching for Behavioural Change, Henley Business School / University of Reading BA in Economics, University of Surrey Corporate delivery for Siemens, Bosch, Hilti, Lufthansa, Roche, and Lilly Adapted and performed the English-language audiobook The Way of the Self-Developer (co-credited with Jens Corssen, ISBN 9783000435706) Delivers in English and German; Munich-based for over two decades Biography Leadership performance rarely breaks down because leaders lack knowledge. Under sustained pressure – restructuring, fast-paced change, complex stakeholder demands – it breaks down because default behaviour takes over. Reactive patterns replace intentional ones. Avoidance displaces accountability. The Self-Developer philosophy, developed by German psychologist Jens Corssen, was built to address exactly this: a structured four-tool framework for interrupting automatic behaviour and restoring conscious choice. Andrew Bannon is the only trainer globally authorised by Corssen to teach this methodology in English. Since 2013, he has delivered the Self-Developer philosophy to management teams and executive cohorts across Europe – at organisations including Siemens, Bosch, Hilti, Lufthansa, Roche, and Lilly – and as a module lecturer on the CAS Senior Management Programme at the University of St. Gallen. His academic grounding combines economics at the University of Surrey with an MSc in Coaching for Behavioural Change from Henley Business School. The four tools – Self-Awareness, Self-Responsibility, Self-Confidence, and Self-Conquest – give leaders a repeatable internal framework rather than a motivational prompt. Bannon’s specific contribution is making this framework operational for international audiences: he delivers in English and German, brings two decades of experience embedded in German-speaking corporate culture, and adapted the methodology for English-speaking audiences in the audiobook The Way of the Self-Developer, co-credited with Corssen. The methodology has been tested across both open executive education at the University of St. Gallen and deep corporate programmes with global organisations – evidence that it holds across seniority, sector, and language. For leadership cohorts navigating high-pressure periods of change, the Self-Developer tools give behavioural development real operational traction. Key speaking topics Self-leadership and behavioural change The Self-Developer philosophy and four-tool framework Personal accountability in leadership Mindset and inner dialogue under pressure Resilience and self-management Intercultural leadership in European and DACH contexts Growth mindset in organisations Ideal for Senior leaders and C-suite executives navigating organisational change or cultural transformation Leadership development programme participants at upper-management and executive level CHROs and L&D leads seeking behavioural change frameworks that operate across language and cultural contexts Executive education audiences in DACH-region and internationally operating European organisations Audience outcomes A shared language for self-leadership: the four Self-Developer tools (Self-Awareness, Self-Responsibility, Self-Confidence, Self-Conquest) Practical ability to distinguish between objective circumstance and subjective interpretation when under pressure Methods for interrupting reactive behavioural patterns and replacing them with conscious, intentional choice Clearer understanding of how avoidance and procrastination erode leadership confidence over time A repeatable inner framework that supports sustained performance during periods of change and uncertainty

Why organisations work with Angie McQuillin Gives technically strong managers the specific behavioural tools to hold difficult conversations they currently avoid, not a theory of why those conversations matter. Works the seam between imposter syndrome and assertiveness where most confidence training stops short: what to say, how to say it, and how to hold the line when pushed back on. Psychology degree and MBTI-certified, with 15+ years inside corporate HR at Boeing, Imperial Tobacco and Camelot, so the behavioural science lands in language an operating leader recognises. Track record as a keynote for mixed senior and emerging-leader audiences, including the BOSS Leaders of the Future Conference and in-house programmes at Disney, EasyJet, Amazon, Barclays and KPMG. Sessions are designed as interactive workshops, not lectures, so participants leave with scripts and techniques they can test the next working day. Biography highlights BSc (Hons) in Psychology and certified MBTI Practitioner. 15+ years in corporate HR and international staffing, including roles across Boeing, Imperial Tobacco and Camelot. Keynote speaker and workshop lead for Walt Disney, EasyJet, KPMG, Barclays, Amazon, Bath University, Jumio and Norcan Petroleum. Announced keynote speaker at the BOSS Leaders of the Future Conference, Birmingham. Coaching practice focused on confidence, assertiveness, imposter syndrome, conflict resolution and leadership communication. Biography Most confidence programmes stop at the mindset. They tell people to back themselves and leave them there. The harder problem, what to actually say in the moment a senior colleague pushes back, a peer oversteps, or a direct report underperforms, is where careers get made or quietly stall. Angie McQuillin builds her work at exactly that point. Trained in psychology with a BSc (Hons) and certified as an MBTI Practitioner, she spent 15 years inside corporate HR and international staffing at Boeing, Imperial Tobacco and Camelot before moving full time into coaching and speaking. That HR background matters. She has sat in the rooms where promotion decisions get made and watched capable people lose ground because they could not have one specific conversation. Her sessions translate that pattern into behaviour. Managers and emerging leaders learn how to raise a concern without apologising for it, handle pushback without escalating, and hold a position under pressure. Imposter syndrome, assertiveness and conflict are treated as linked problems rather than separate workshops. Client rosters reflect the range: Walt Disney, EasyJet, KPMG, Barclays, Amazon, Bath University, Jumio and the keynote slot at the BOSS Leaders of the Future Conference in Birmingham. The register is interactive rather than inspirational. Audiences leave with scripts and techniques they can test in their next meeting, which is the test that matters to the HR directors and L&D leads who hire her. Key speaking topics Self-confidence and imposter syndrome Assertive communication Leadership communication Conflict resolution and difficult conversations Growth mindset Resilience under pressure Personal impact and influence Ideal for CHROs, L&D directors and talent leads building emerging-leader and first-time manager programmes. Women’s leadership networks and ERGs addressing confidence, voice and visibility. Technical and functional leadership populations where communication is the bottleneck to promotion. Organisations running culture work on feedback, psychological safety and conflict norms. Audience outcomes A working vocabulary for the conversations they currently avoid, including pushback, performance and boundary-setting. Specific techniques for handling imposter syndrome as it arrives, not as an abstract concept. A clearer read of their own communication defaults under stress and what to adjust first. Confidence grounded in behaviour they can repeat, not a temporary lift from the room.

Why organisations work with Anna Mathur Clinical credibility most workplace wellbeing speakers cannot match. BACP accreditation, a Master’s from Regent’s University and NHS and private practice experience sit behind every session. A body of work that has reached a mainstream audience on its own merits, including four Sunday Times bestsellers under Penguin Life and a podcast past three million downloads, so she arrives with recognition employees already have. Practical tools rather than awareness raising. Sessions land on techniques people can use the same week for anxiety, people pleasing, guilt and worth at work. A register that works for stigma-sensitive topics. She has presented to teams at Google, Spotify, Bain & Company, Soho House and UCL on subjects most speakers reduce to platitudes. Biography highlights BACP-accredited psychotherapist; MA Psychotherapy and Counselling, Regent’s University London; BSc Social Psychology, Loughborough University. Author of four Sunday Times bestsellers published by Penguin Life: Mind Over Mother, Know Your Worth, The Little Book of New Mum Feelings and The Uncomfortable Truth (March 2025). Host of The Therapy Edit podcast, more than 3 million downloads, charting on Apple and Spotify. Corporate keynote and seminar work for Google, Spotify, Bain & Company, Soho House and UCL. Broadcast contributor on Sky News, Good Morning Britain, BBC Three and Steph’s Packed Lunch; columns and features in Grazia, Stylist, Red, Marie Claire, Psychologies, The Telegraph and Daily Mail. Instagram community of around 225,000 followers built on practical psychotherapeutic content rather than influencer wellness. Biography Most workplace mental health content stops at awareness. Employees know the language of burnout, anxiety and boundaries; what they do not have is a clinician’s read on what to actually do with those feelings on a Tuesday morning. Anna Mathur’s work sits in that gap. She is a BACP-accredited psychotherapist trained at Regent’s University London, with NHS and private practice experience behind a body of writing and broadcasting that has reached an audience well beyond the consulting room. Penguin Life has published four of her books to Sunday Times bestseller status, most recently The Uncomfortable Truth in March 2025, which addresses ten of the fears that drive overwhelm, perfectionism and people pleasing. The Therapy Edit, her podcast of ten-minute episodes, has passed three million downloads and is a regular Apple and Spotify chart fixture. These are not sidelines to a therapy practice. They are the practice operating at scale. For corporate audiences, the practical content stays close to the clinical work. Anxiety, stress, guilt around work and parenting, self-worth and the people-pleasing patterns that show up in managerial behaviour are the recurring subjects. Sessions for Google, Spotify, Bain & Company, Soho House and UCL have run from intimate sofa-style workshops with leadership teams to webinars for retail managers in the hundreds. What organisations are paying for is the combination of clinical seriousness and accessible delivery. The accreditation is genuine, the book record is verifiable, and the techniques people leave with are the same ones she uses with private clients. That is what makes the content land in workplaces where wellbeing fatigue is already setting in. Key speaking topics Anxiety and overwhelm at work Workplace mental health and wellbeing People pleasing and burnout Self-worth and imposter feelings Stress and resilience The working parent: guilt, worry and capacity Boundaries and emotional regulation Ideal for People, culture, DEI and wellbeing leads commissioning credible mental health content Senior leadership offsites where the brief is composure, sustainability and self-leadership Employee resource groups, particularly working parents and women’s networks Professional services and tech firms with high-performance cultures and rising anxiety reporting Audience outcomes A working vocabulary for anxiety, overwhelm and self-worth that employees can use without clinical training. Specific techniques for managing intrusive worry, perfectionist patterns and the people-pleasing reflex at work. Permission, from a clinician, to interrupt the productivity-at-all-costs logic that is driving burnout. A reset on what self-care actually means in a working week, distinct from the wellness industry version. Confidence among managers to hold mental health conversations with team members without overstepping.

Why organisations work with Ashley Rhodes-Courter A clinical credential behind the personal story. She is an LCSW running a mental health agency, the Foundation for Sustainable Families, which means her work on resilience and wellbeing is grounded in clinical practice, not motivational framing. A specific account of what trauma-informed care looks like in real institutions. Nine years across 14 foster placements gives her a rare credibility on systems that fail vulnerable people, and on what it takes to redesign them. Authority on schools, social services, and helping professions. Her talks for educators and frontline workers address abuse identification, burnout, and self-care with the precision of a practitioner, not a guest speaker. A New York Times bestselling memoir used in college curricula nationally, plus a published children’s book on a transgender sibling listed on the 2022 ALA Rainbow Book List. The body of work is taught, not just sold. Biography highlights New York Times bestselling author of Three Little Words (Simon & Schuster, 2008), with sequel Three More Words and the picture book Sam Is My Sister (Albert Whitman & Company, 2021). Licensed Clinical Social Worker. MSW from the University of Southern California; undergraduate degree from Eckerd College. Founder of the Foundation for Sustainable Families, a non-profit mental health agency providing trauma-informed care. Featured on CNN, Good Morning America, Today, The New York Times, USA Today, and Glamour, including selection as one of Glamour’s Top Ten College Women and to USA Today’s All-USA Academic Team. Profiled on NBC’s Women of Worth (December 2021). Sam Is My Sister included on the American Library Association’s 2022 Rainbow Book List. Biography Most public conversations about resilience treat it as a personal trait. In organisations that depend on people doing emotionally demanding work, teachers, social workers, healthcare staff, HR leaders, that framing breaks down. Resilience is built or eroded by systems, supervision, and the quality of care that workers themselves receive. Ashley Rhodes-Courter’s work begins from that point. She is unusual among speakers on this subject in holding the credential that matches the content. As a Licensed Clinical Social Worker with a Master’s from the University of Southern California, she runs the Foundation for Sustainable Families, a mental health agency providing trauma-informed care. The clinical work informs the talks, and the talks track current practice rather than stories from a decade ago. Her authority on the subject is also biographical. Three Little Words, published by Simon & Schuster in 2008, traces nine years across 14 foster placements in Florida. The book began as an essay in The New York Times Magazine, became a New York Times bestseller, and is now used in collegiate social work and education programs. Three More Words extends the account into adulthood and adoptive parenting. Sam Is My Sister, her 2021 picture book with Albert Whitman, was placed on the American Library Association’s 2022 Rainbow Book List. The combination matters for serious buyers. A leadership team that wants a substantive session on burnout, on what schools and social services actually need from staff, or on inclusion as a duty of care, gets a speaker who has lived inside failing systems and now treats people inside the current ones. The argument is not that adversity creates strength. It is that institutions decide whether the people inside them recover or break. Key speaking topics Trauma-informed leadership and organisational practice Burnout and self-care in helping professions Resilience after adverse experience Foster care, child welfare, and adoption Mental health in the workplace Inclusion and family diversity Educator and frontline-worker wellbeing Ideal for CHROs, heads of wellbeing, and people leaders designing trauma-informed support Education sector leaders, district superintendents, and school principals Healthcare, social care, and non-profit boards DEI and inclusion leads working on family diversity and lived-experience inclusion Audience outcomes A clearer working definition of trauma-informed practice and what it asks of managers Specific signals of burnout and abuse that frontline staff and leaders can act on A frame for resilience that holds institutions, not only individuals, accountable A more confident vocabulary for inclusion conversations involving family identity and lived experience

Why organisations work with Belinda Parmar She created the Global Empathy Index, a quantitative framework published in the Harvard Business Review, that links corporate empathy directly to earnings, productivity, and retention. Most culture-change work lacks a measurement baseline; her work provides one. Her “Empathy-In-Residence” model, embedded at Barclays, Lloyds, and Centrica over extended engagements, means her frameworks have been tested at operational scale inside major institutions, not only delivered from a keynote stage. Work with AGL produced a 20.9% reduction in customer complaints and $1.7 million in cost savings, giving finance and operations leaders a commercial language for empathy that sits alongside a P&L, not just a people strategy. She has developed an AI-powered Empathy Index combining large language models with sentiment analysis, positioning organisations to measure their human culture in real time as AI transformation programmes change the surrounding landscape. As a Non-Executive Director at the UK Ministry of Defence, she brings board-level governance experience in a complex institutional environment, giving her work a credibility context that most leadership and culture speakers do not hold. Biography highlights Founder and CEO of The Empathy Business (formerly Lady Geek), a consultancy specialising in embedding empathy into organisational leadership, culture, and operations Creator of the Global Empathy Index, published in the Harvard Business Review: the first index to establish a quantitative correlation between corporate empathy and commercial performance Appointed OBE in the 2014 Birthday Honours for services to Women in Technology World Economic Forum Young Global Leader; keynote speaker at Davos (2019) Empathy-In-Residence at Barclays, Lloyds, and Centrica; established the first Empathy Hub in Europe’s largest bank Non-Executive Director, UK Ministry of Defence (appointed 2023) Author of Little Miss Geek and The Empathy Era: Women, Business and the New Pathway to Profit Featured in the Financial Times (2025); has written for The Guardian and the World Economic Forum Biography Organisations have spent a decade investing in AI while underinvesting in the human layer that AI cannot replace. Belinda Parmar’s work starts from a specific and uncomfortable question: if empathy is genuinely valuable to business performance, why can almost no organisation measure it? The Global Empathy Index, published in the Harvard Business Review, was built to answer that question. It ranks companies by empathy and connects those rankings directly to earnings, productivity, and retention. What makes her approach distinct is its operational depth. Through Empathy-In-Residence engagements at Barclays, Lloyds, and Centrica, she has deployed hundreds of evidence-based behavioural nudges: targeted interventions designed to shift culture from the inside rather than impose it from above. Work with AGL produced a 20.9% reduction in customer complaints, establishing empathy-led transformation as a driver of cost reduction, not only a people programme. AI has sharpened the question she has always asked. As generative AI absorbs more cognitive tasks, organisations face a practical leadership problem: how to identify, build, and retain the distinctly human capabilities that remain. Parmar has developed an AI-powered version of the Empathy Index, combining large language models with sentiment analysis, giving organisations a live measure of empathy in their culture as the technology landscape shifts around them. As a Non-Executive Director at the UK Ministry of Defence, she brings governance experience at an institutional level that most culture and leadership specialists do not access. She was appointed OBE for services to Women in Technology and named a Young Global Leader by the World Economic Forum. Her books – Little Miss Geek and The Empathy Era – sit alongside her HBR contributions as a published body of argument for the commercial case for empathy. Key speaking topics Human leadership in an AI world Empathy as a measurable leadership capability Behavioural science and organisational culture change Responsible AI and human-centred technology Customer experience transformation Inclusive cultures and belonging at scale Diversity and inclusion in technology Ideal for C-suite and senior leadership teams navigating AI transformation who need a human leadership framework alongside their technology strategy CHROs and People Directors seeking to connect culture change to measurable commercial outcomes Customer Experience and Operations leaders in consumer-facing industries where complaint reduction and loyalty are live performance metrics Board and governance audiences where responsible AI and organisational values are on the agenda Audience outcomes A practical understanding of the Global Empathy Index methodology and how empathy can be measured and tracked within their own organisation A working toolkit of “empathy nudges” – evidence-based behavioural interventions that can be deployed without a large-scale transformation programme A commercial language for empathy: specific case references linking culture change to cost reduction and measurable operational improvement Clarity on where AI enhances human connection rather than replaces it – and what that distinction requires of leaders A working definition of human leadership applicable to their own AI deployment context

Why organisations work with Ben Hines A signature programme, Know the Score, delivered with the Royal Philharmonic Orchestra and other professional ensembles, that puts senior leaders in the room with a world-class team operating in real time. Faculty appointments at Henley Business School and Korn Ferry International, anchoring the experiential work in a credible leadership development frame. Eighteen years in financial and legal services, including strategic marketing leadership at Barclays PLC, which keeps the corporate translation grounded rather than theatrical. A coaching credential (ACC, International Coach Federation) and a music degree from the University of York, sitting behind a method that other speakers cannot replicate. Biography highlights Founder of Moving Performance (2009), a leadership development firm using music and live musicians as the medium for senior team work. Creator of Know the Score, the first leadership programme to be developed in partnership with the Royal Philharmonic Orchestra. Senior Associate faculty at Henley Business School, Korn Ferry International, and Altitude Leadership Partners. Associate Certified Coach, International Coach Federation. BA (Hons) Music, University of York. Earlier career as a strategic marketer at Barclays PLC and advisor to CPA Global. Biography A high-performing orchestra and a high-performing executive team face the same problem. Many specialists, one shared outcome, no rehearsal time. Most leadership development programmes describe that problem in abstract terms. Ben Hines puts it on a stage and lets leaders watch it solved in front of them. Moving Performance, the firm he founded in 2009, places professional musicians inside leadership sessions for serious organisations. The signature programme, Know the Score, runs in partnership with the Royal Philharmonic Orchestra and was the first leadership format developed with that orchestra. Senior teams observe how a group of experts coordinates without verbal instruction, then translate what they have seen into their own decision rhythms, listening habits, and roles under pressure. The credibility of the work rests on the corporate spine behind it. Eighteen years inside financial and legal services, including strategic marketing leadership at Barclays PLC across multiple international markets and an advisory role at CPA Global, sit underneath the musical method. Senior Associate faculty appointments at Henley Business School and Korn Ferry International, and an ACC coaching credential from the International Coach Federation, place the practice inside recognised leadership development infrastructure. Clients to date include Accenture, BP, Cisco, Coca-Cola, Deutsche Borse, Jaguar Land Rover, PwC, Telekom Austria, Thames Water, and Wise. Key speaking topics High-performing teams Leadership and team development Change leadership Emotional intelligence in senior teams Communication and listening Executive presence Ideal for Chief Executives and executive committees running team off-sites and leadership conferences Heads of Leadership Development and CHROs commissioning senior team programmes Transformation leads using a leadership intervention to reset team behaviour during change Conference organisers needing a substantive keynote that doubles as a shared experience for the room Audience outcomes A common reference point for how an expert team coordinates without hierarchy interrupting the work Specific behavioural cues from professional musicians that translate into meeting and decision rhythms Sharper attention to listening, non-verbal signals, and timing in senior team interaction A shared experience the group keeps referring back to long after the session

Why organisations work with Bill Benjamin He translates brain science into a practical leadership discipline the C-suite can actually use in a Monday meeting, drawing on 25 years as a senior technology leader rather than a research-only background. His Last 8% framework is the rare culture model that measures what gets left unsaid. IHHP research across more than 34,000 professionals shows an average 7.56% holdback in high-pressure moments, and that finding now anchors a September 2025 Harvard Business Review feature. He contributed to Performing Under Pressure, a New York Times and Amazon bestseller published in 65 countries, which gives his sessions a credible research spine rather than borrowed anecdotes. He has tested the material with audiences that have no patience for theory: NASA, U.S. Marines, surgeons, Goldman Sachs, Intel, and the FBI. He teaches accountability and empathy as a single leadership capability, not as opposing values, which gives HR and executive teams a shared language for the behaviours they want at the top. Biography highlights Partner, Institute for Health and Human Potential (IHHP) Contributor to Performing Under Pressure: The Science of Doing Your Best When It Matters Most (Crown Business), a New York Times and Amazon bestseller Co-author with Dr. JP Pawliw-Fry of the forthcoming Last 8% Culture book Research featured in Harvard Business Review, September 2025, “The Secret to Building a High-Performing Team” Degrees in Mathematics and Computer Science, with 25 years of senior leadership experience in technology Has delivered programmes for NASA, U.S. Marines, Goldman Sachs, Intel, Coca-Cola, Mayo Clinic, Amazon, and the FBI Biography The difficult 8% of any leadership conversation is the part people avoid. It is the direct feedback that gets softened, the underperformance left unnamed, the strategic disagreement that never reaches the room. Bill Benjamin has spent two decades showing senior teams why their culture drifts when that 8% is missing, and how to build the nervous-system control that lets leaders hold it. His argument is built on measurement. IHHP research with more than 34,000 professionals finds that people hold back an average of 7.56% of what matters most in high-pressure moments, a gap that sits behind most of the strategic misses senior teams complain about. That finding anchors his September 2025 Harvard Business Review feature and the forthcoming Last 8% Culture book, co-authored with IHHP founder Dr. JP Pawliw-Fry. Bill is a partner at the Institute for Health and Human Potential and a contributor to Performing Under Pressure: The Science of Doing Your Best When It Matters Most, published by Crown Business and translated into 65 territories. His credibility with technical audiences comes from a first career he rarely leads with: degrees in Mathematics and Computer Science, and 25 years as a senior leader in the technology industry. That combination is why the material lands with rooms that tend to resist behavioural content. NASA, U.S. Marines, Goldman Sachs, Intel, the FBI, and surgical teams at the Mayo Clinic have worked with him on the same question: how a leader holds their state, and their judgement, when the pressure is at its highest. Key speaking topics Build a High-Performance Last 8% Culture Leadership under pressure Emotional intelligence for senior leaders Difficult conversations and accountability Building courage and connection in executive teams Ideal for CEOs and senior executive teams rebuilding accountability after a strategic miss CHROs and CPOs redesigning leadership and culture programmes around measurable behaviour change Boards and leadership councils preparing for high-stakes transformations or succession moments Leadership conferences where the audience is senior operators rather than first-time managers Sales leadership teams applying emotional intelligence to high-pressure client and negotiation moments Audience outcomes A direct read on where their own team is holding back, and what that holdback is costing A usable model for the physiological and cognitive shifts that happen under pressure, and how to manage them in real time A shared language for pairing accountability with empathy, so executive teams stop trading one for the other Specific practices for entering the Last 8% of a conversation without the avoidance patterns most senior leaders default to Evidence from IHHP research and HBR coverage that gives HR and the CEO a credible basis for a culture intervention

Why organisations work with Brandon Farbstein He has driven actual state legislation, not just inspired audiences. Two Virginia laws exist because of his advocacy before age 18: one on bullying prevention, one requiring empathy and emotional intelligence education in every K-12 classroom in the state. That track record separates him from motivational speakers and positions him as a systemic change agent. Disability is the most consistently overlooked dimension of most DEI programs. Farbstein gives organisations a credible, lived-experience voice in exactly that space, not as a personal narrative alone, but through a framework (Elevate Empathy®) that translates into teachable, practical tools for teams. His vantage point is generational as well as personal. As a Gen Z voice on belonging, recognised by both LinkedIn and Instagram for his advocacy reach, he speaks directly to the expectations gap between younger employees and the organisations they work for: a gap that costs organisations in engagement and trust. He advises boards and senior teams, not just audiences. Farbstein regularly consults organisations on belonging and social impact strategy for the disability community, and publicly declines engagements where inclusion is performative. His presence signals genuine organisational commitment, not a checkbox. His ADL Hero Against Hate designation and UN partnership establish credibility at the highest institutional levels, making him a defensible choice for boards and leadership teams where speaker credibility is itself under scrutiny. Biography highlights Drove two pieces of Virginia state legislation before age 18: bullying prevention and mandatory empathy and emotional intelligence education across all K-12 public schools statewide Author of Ten Feet Tall: Step Into Your Truth and Change Your Freaking World and A Kids Book About Self-Love (Penguin) Delivered TEDx RVA at age 15; talk accumulated 85,000+ views LinkedIn Top Voice for disability advocacy (2022); named to TigerBeat/Instagram’s #19Under19 (2018); youngest-ever recipient of Style Weekly’s Top 40 Under 40 Anti-Defamation League Hero Against Hate award recipient Founding partner of Daniel Lubetzky’s Builders Movement; board member, Digital4Good Speaker for Meta, HP, Marriott, LVMH, and the Million Dollar Round Table; partnered with UNICEF and the United Nations on campaigns to end school violence Biography Brandon Farbstein gave his first TEDx talk at 15. By 18, he had driven two pieces of legislation through the Virginia state legislature; one on bullying prevention, the other mandating empathy and emotional intelligence education in every K-12 classroom in the state. That trajectory sets the frame for everything he brings to organisations. Farbstein was born with metatropic dysplasia, a rare form of dwarfism, and spent his high school years navigating severe cyberbullying that eventually drove him off campus. Rather than absorb that experience privately, he built a response: a registered framework, Elevate Empathy®, and a body of work spanning two books, hundreds of corporate stages, and legislative testimony. His book Ten Feet Tall and A Kids Book About Self-Love (Penguin) put the framework into accessible form for audiences ranging from Fortune 100 employees to elementary school students. Farbstein’s value for organisations sits where two problems intersect: DEI programs that systematically underweight disability, and employees with disabilities who know it. He advises boards and senior teams on belonging and social impact strategy, with a specific focus on the disability community: the largest minority group in the world. His credibility in that space is built on more than personal story: it includes legislative impact, a LinkedIn Top Voice designation for disability advocacy, and the Anti-Defamation League’s Hero Against Hate award. He has spoken for Meta, HP, Marriott, LVMH, and at the Million Dollar Round Table, and has partnered with UNICEF and the United Nations on campaigns addressing school violence. As a founding partner of Daniel Lubetzky’s Builders Movement and a board member of Digital4Good, his work operates across corporate, civic, and educational contexts – making him a distinctive voice on how empathy functions not just as a personal quality, but as an organisational practice. Key speaking topics Disability inclusion and belonging Empathy as organisational practice Diversity, equity, and inclusion strategy Resilience and mindset Social-emotional learning and anti-bullying advocacy Gen Z perspectives on workplace culture Purpose-driven leadership and social impact Ideal for Chief Diversity, Equity and Inclusion Officers and People & Culture leads with disability inclusion gaps in their DEI programs CHROs and senior HR leadership teams working on belonging, employee experience, and psychological safety Senior leadership teams and boards evaluating the credibility and reach of their DEI commitments Education sector leaders, student-facing organisations, and youth advocacy platforms addressing bullying, empathy, and social-emotional learning Audience outcomes A clear understanding of why disability inclusion is the most consistently underaddressed dimension of DEI – and what the cost of that gap looks like in employee experience and retention Practical tools from the Elevate Empathy® framework for building environments where all employees feel genuinely seen and heard A reframe of lived adversity as a source of leadership strength and authentic influence, rather than a liability to manage Increased capacity to distinguish genuine inclusion from performative inclusion – and the organisational will to act on that distinction Exposure to the specific legislative, cultural, and institutional levers that have moved the dial on disability inclusion at a systemic level