Corporate Culture

Why organisations work with Duncan Wardle His Theory of Creativity™ is a named, commercially tested framework – not a philosophy but a practical toolkit developed and stress-tested across Disney, Pixar, Marvel, Lucasfilm, and Disney Parks before being applied with post-Disney clients including Apple, the NBA, Coca-Cola, and NBCUniversal. He treats creativity as a repeatable operational habit rather than a talent or a culture programme – giving leadership teams a concrete, tool-based answer to the question of how to make innovation everyone’s job, not a department’s. Specific tools within the framework – the “What If” method and the “Rivers of Thinking” model – address the cognitive and structural barriers that prevent established organisations from generating genuinely new ideas. These are actionable instruments audiences can use immediately, not post-event reading lists. He is one of the few speakers in this space who built an innovation function from the inside of a major global brand, rather than studying one from outside – a distinction that matters to senior audiences who have heard the Disney case study told at second hand. Author of The Imagination Emporium: Creative Recipes for Innovation (2024), a practitioner resource designed to be used independently by organisations after an engagement, extending the shelf life of the session beyond the room. Biography highlights VP of Innovation and Creativity at The Walt Disney Company; previous VP roles include VP Global Public Relations and VP International Marketing and Sales, with postings across London, Paris, Los Angeles, Hong Kong, Mumbai, and Shanghai Founded Disney’s Creative Catalyst Team, responsible for embedding innovation across Imagineering, Pixar, Marvel, Lucasfilm, and Disney Parks Founder and CEO of iD8 & innov8, a design thinking consultancy; clients include Apple, Coca-Cola, NBA, PepsiCo, IBM, NBCUniversal, and Spotify Author of The Imagination Emporium: Creative Recipes for Innovation (Benbella Books, 2024) Contributor to Harvard Business Review, Forbes, and Fast Company; member of the Fast Company Executive Board Multiple TEDx speaker, including “The Theory of Creativity” (TEDxAUK) and “Creating Relationship Magic” (TEDxBocaRaton) Honorary Doctorate in Business Administration, Edinburgh Napier University (2014); White House American Citizen Award (2008); Duke of Edinburgh Gold Award; 2022 Nordic Business Forum Speaker Contest Winner Teaches Innovation Masterclasses at Yale and Harvard Biography Duncan Wardle joined The Walt Disney Company as an intern in the London office in 1987. Over the following 30 years he progressed through VP roles in global public relations, international marketing and sales, and ultimately VP of Innovation and Creativity – the function he built from scratch, founding Disney’s Creative Catalyst Team and deploying it across Imagineering, Pixar, Marvel, Lucasfilm, and Disney Parks. His central argument is that creativity is not a talent distributed unevenly across the workforce. It is a capability that corporate structures systematically suppress – and one that can be restored with the right tools. The framework he developed inside Disney, the Theory of Creativity™, includes specific instruments: the “What If” method, used by Walt Disney himself to pivot the company from an animation studio to an entertainment and theme park pioneer, and the “Rivers of Thinking” model, which identifies the expertise-driven habits that stop large organisations from generating genuinely new ideas. Since founding iD8 & innov8, Wardle has applied these methods with clients including Apple, Coca-Cola, the NBA, PepsiCo, and NBCUniversal – demonstrating that a toolkit built for an entertainment brand translates across sectors where creative problem-solving is structurally harder. His 2024 book, The Imagination Emporium: Creative Recipes for Innovation, packages the methodology as a practical resource organisations can use independently. He also contributes to Harvard Business Review, Forbes, and Fast Company, and teaches Innovation Masterclasses at Yale and Harvard. His formal recognition includes a White House American Citizen Award (2008), an Honorary Doctorate in Business Administration from Edinburgh Napier University (2014), a Duke of Edinburgh Gold Award, and the 2022 Nordic Business Forum Speaker Contest. He is a multiple TEDx speaker, with talks including “The Theory of Creativity” and “Creating Relationship Magic.” Key speaking topics Innovation strategy and the Theory of Creativity™ Design thinking and creative problem-solving Organisational barriers to creative thinking Customer experience innovation Human creativity and competitive advantage in the age of AI Building innovation culture at scale Creative leadership and entrepreneurial thinking Ideal for C-suite and senior leadership teams responsible for growth and competitive strategy Chief Innovation Officers, Chief Strategy Officers, and transformation leads Large organisations seeking to embed innovation beyond a dedicated function Conference audiences in technology, consumer, media, and professional services sectors Audience outcomes A named set of practical innovation tools – including the “What If” method and the “Rivers of Thinking” model – that teams can apply immediately A framework for identifying and removing the cognitive and structural barriers that block creative thinking in established organisations Clarity on how to separate the creative process from the operational process, and why the two must be managed differently An understanding of why human creativity is not threatened by AI – and how to build it as a source of commercial competitive advantage Concrete methods for making innovation a daily habit rather than a quarterly initiative

Why organisations work with Peter Cross He has held the customer experience seat at one of the UK’s most service-known retailers. As Customer Experience Director at the John Lewis Partnership, he was responsible for the customer agenda across both John Lewis and Waitrose at a moment of acute pressure on British retail. His thinking is now codified in book form. Start with the Customer, published by Pearson in 2025 and called “the essential text on customer experience” by The Grocer, gives audiences a usable framework, including a “lexicon of customer needs” that distinguishes transactional, interactional, core and higher-level requirements. As Vice President of the Institute of Customer Service, he sits at the centre of the national conversation about service standards, with sight of how the issue plays out across sectors rather than inside a single company. His career holds two seats most operators never combine: ten years inside the Mary Portas consultancy that worked on the 2011 Portas Review, and eight years inside the John Lewis Partnership. He has built the strategy and lived with the consequences. Biography highlights Former Customer Experience Director at the John Lewis Partnership, with the brief extended to cover Waitrose Co-author of Start with the Customer (Pearson, 2025), called “the essential text on customer experience” by The Grocer Vice President of the Institute of Customer Service Ambassador for the Retail Trust and Leader in Residence at Leeds University Business School Ten-year business partnership with Mary Portas at her retail agency Earlier senior roles at L’Oréal, Burberry and Alfred Dunhill Biography Between 2017 and 2021, two of Britain’s most service-known retailers, John Lewis and Waitrose, were pressured by pure-play online players and a public mood shifting hard toward speed. Holding their character through that period was the customer experience brief, and it sat with Peter Cross. Before John Lewis, he spent ten years as business partner to Mary Portas at her retail agency. Their work together included charity-shop reinvention and the 2011 Portas Review of the British high street, commissioned by government. Earlier still came senior marketing roles at L’Oréal, Burberry and Alfred Dunhill. He has occupied both the operator’s chair and the advisor’s chair. Start with the Customer, his 2025 Pearson book co-written with Institute of Customer Service CEO Jo Causon, was called “the essential text on customer experience” by The Grocer. The book argues that service has been quietly reduced to process, and that technology cannot substitute for the cultural work of building a service organisation from the CEO’s desk down. He now serves as Vice President of the Institute of Customer Service, Ambassador for the Retail Trust, and Leader in Residence at Leeds University Business School. The thinking he brings to senior teams centres on a framework from his book: the “lexicon of customer needs,” which separates requirements into transactional, interactional, core and higher-level categories. The standards he asks organisations to meet are ones he held himself, for eight years, on the customer agenda at the John Lewis Partnership. Key speaking topics Customer experience strategy Service culture The lexicon of customer needs Customer behaviour and expectation Leadership in customer-facing organisations Employee engagement and frontline empowerment The future of retail Ideal for Boards and CEOs setting the customer agenda for the next strategic cycle CMOs, Chief Customer Officers and Customer Experience Directors making the case for cultural investment alongside technology spend Retail and consumer-facing leadership teams under pressure from online competitors HR and people leaders responsible for service culture and frontline engagement Audience outcomes A vocabulary for the different types of customer need (transactional, interactional, core, higher-level) and where each one surfaces across the customer journey The case, evidenced through John Lewis and Mary Portas-era examples, for treating service culture as a board-level discipline A way to test whether technology investment is enabling service or quietly substituting for it The “golden rules and cardinal sins” of service that separate brands customers stay with from brands they leave

Why organisations work with Deeyah Khan She has spent years in rooms with jihadis, neo-Nazis, and honour-killing perpetrators and come out with a practical method for dialogue under hostility, which transfers directly to how senior leaders handle conflict inside their own organisations. Her authority on polarisation is earned, not theorised. The films (Jihad, White Right: Meeting the Enemy, America’s War on Abortion) are the primary source, and they sit behind two Emmys, two Peabodys, a BAFTA, and an RTS. She was appointed the first UNESCO Goodwill Ambassador for Artistic Freedom and Creativity, a signal that her work is taken seriously at the level of global institutions, not just media. She gives leadership teams something rare in DEI and culture content: a repeatable approach to listening across difference that holds up when the stakes are real and the room is hostile. Biography highlights Two Emmy Awards and two Peabody Awards for documentary filmmaking. BAFTA winner (America’s War on Abortion) and BAFTA nominee (Jihad: A Story of the Others; White Right: Meeting the Enemy). First UNESCO Goodwill Ambassador for Artistic Freedom and Creativity, appointed 2016. Founder of Fuuse, a media and arts company centring women, minorities, and third-culture voices; founder of sister-hood, a platform for women of Muslim heritage. Recipient of the Ossietzky Prize (Norwegian PEN), the University of Oslo Human Rights Award, and the Peer Gynt Prize awarded by the Parliament of Norway. TED speaker on the radicalisation of young Muslims in Europe. Biography Most organisations treat polarisation as a communications problem. Deeyah Khan treats it as a listening problem, and she has the footage to prove the distinction matters. Her documentary work has put her across the table from neo-Nazis, jihadis, and the families of honour-killing victims, and the method she built in those rooms is what senior leaders now ask her to bring into theirs. The body of work is specific. Banaz: A Love Story won her a first Emmy and Peabody for documenting the honour killing of Banaz Mahmod. Jihad: A Story of the Others was BAFTA-nominated and drew on two years of interviews with convicted extremists and former jihadis. White Right: Meeting the Enemy, shot inside the American far right and at the Charlottesville rally, won a second Emmy. America’s War on Abortion won a BAFTA. Muslim in Trump’s America added a second Peabody. That record is why institutions treat her as more than a filmmaker. In 2016 UNESCO appointed her its first Goodwill Ambassador for Artistic Freedom and Creativity. Norwegian PEN awarded her the Ossietzky Prize. The Parliament of Norway awarded her the Peer Gynt Prize. Through Fuuse and sister-hood she has also built platforms for women of Muslim heritage and third-culture voices to tell their own stories rather than be described by others. What she brings to a corporate audience is the translation of that practice into leadership. How do you hold a conversation with someone whose values you reject, long enough to understand what is actually driving them? How do you stay in the room when it would be easier to escalate? How does a senior team model that behaviour downward without looking weak? Khan turns her interview method into a working discipline for leaders who need to hold their organisations together across real difference. Key speaking topics Dialogue across ideological and cultural divides Leadership in polarised environments Empathy as an operating discipline Difficult conversations at senior levels Storytelling and communication under pressure Culture, belonging, and inclusion Countering extremism and radicalisation Ideal for CHROs and heads of culture navigating internal polarisation, identity tension, and DEI backlash. CEOs and executive teams preparing for public-facing crises where values, reputation, and employee trust collide. Leadership development programmes focused on inclusive leadership, difficult conversations, and psychological safety. Public-sector, NGO, and education leaders working on social cohesion, integration, and countering extremism. Audience outcomes A concrete method for staying in conversation with people whose views they find difficult, without performing agreement. Sharper language for naming the tensions inside their own teams and a cleaner read on where polarisation is actually coming from. A more honest standard for what empathy looks like at senior level, distinct from niceness or avoidance. Renewed confidence that leaders can address values-based conflict directly without fracturing the organisation.

Key speaking topics Corporate governance and board leadership Public sector leadership and reform Diversity, equity and inclusion in senior leadership Governance in sport and football administration Media and creative industries oversight Ethical leadership and organisational accountability Investment and ownership structures in sport and media Ideal for Board directors and non-executive directors Senior leadership teams Governance and risk committees Media, sport, and creative industry organisations Audience outcomes Clear understanding of board-level responsibilities and oversight Insight into governance challenges across public and commercial sectors Practical perspectives on diversity and inclusion in leadership Greater clarity on accountability and ethical decision-making at senior levels Why organisations work with Dame Heather Rabbatts Brings cross-sector board experience spanning public service, media, sport, and listed companies Offers practical insight into governance, accountability, and organisational oversight Combines legal training with executive and non-executive leadership experience Provides informed perspective on inclusion and leadership at board level Biography Dame Heather Rabbatts DBE brings extensive board-level experience across public service, listed companies, media, sport, and the creative industries. Her career spans executive leadership, non-executive oversight, and complex governance environments, giving her a practical understanding of accountability, organisational culture, and strategic decision-making at the highest levels. She began her senior leadership career in local government, serving as Chief Executive of the London Borough of Lambeth and becoming widely recognised as the youngest council chief in the UK at the time of her appointment. This early role established her reputation for leading large, high-profile public institutions under scrutiny. In broadcasting, she served as a Governor of the BBC and later held a senior executive role at Channel 4, including responsibility for education-related leadership. These positions placed her at the centre of public service broadcasting governance and regulatory accountability. Her work in sport includes senior executive roles at Millwall and a historic appointment to The Football Association board as the first woman to serve in its history. Her experience in football governance reflects deep insight into board oversight, investment structures, and leadership in complex, high-visibility organisations. Within the creative industries, she is Managing Director of Cove Pictures and previously chaired Shed Media, overseeing its sale to Time Warner/Warner Bros. She also chairs Soho Theatre and TIME’S UP UK, contributing to governance and standards across film, television, and the arts. In the corporate sector, she serves as Senior Independent Director at Associated British Foods plc, Chair of M&C Saatchi plc, and Non-Executive Director of Bloomsbury Publishing plc. Across these roles, Dame Heather Rabbatts provides informed, cross-sector perspective on governance, inclusion, and responsible leadership at board level.

Why organisations work with Bill Benjamin He translates brain science into a practical leadership discipline the C-suite can actually use in a Monday meeting, drawing on 25 years as a senior technology leader rather than a research-only background. His Last 8% framework is the rare culture model that measures what gets left unsaid. IHHP research across more than 34,000 professionals shows an average 7.56% holdback in high-pressure moments, and that finding now anchors a September 2025 Harvard Business Review feature. He contributed to Performing Under Pressure, a New York Times and Amazon bestseller published in 65 countries, which gives his sessions a credible research spine rather than borrowed anecdotes. He has tested the material with audiences that have no patience for theory: NASA, U.S. Marines, surgeons, Goldman Sachs, Intel, and the FBI. He teaches accountability and empathy as a single leadership capability, not as opposing values, which gives HR and executive teams a shared language for the behaviours they want at the top. Biography highlights Partner, Institute for Health and Human Potential (IHHP) Contributor to Performing Under Pressure: The Science of Doing Your Best When It Matters Most (Crown Business), a New York Times and Amazon bestseller Co-author with Dr. JP Pawliw-Fry of the forthcoming Last 8% Culture book Research featured in Harvard Business Review, September 2025, “The Secret to Building a High-Performing Team” Degrees in Mathematics and Computer Science, with 25 years of senior leadership experience in technology Has delivered programmes for NASA, U.S. Marines, Goldman Sachs, Intel, Coca-Cola, Mayo Clinic, Amazon, and the FBI Biography The difficult 8% of any leadership conversation is the part people avoid. It is the direct feedback that gets softened, the underperformance left unnamed, the strategic disagreement that never reaches the room. Bill Benjamin has spent two decades showing senior teams why their culture drifts when that 8% is missing, and how to build the nervous-system control that lets leaders hold it. His argument is built on measurement. IHHP research with more than 34,000 professionals finds that people hold back an average of 7.56% of what matters most in high-pressure moments, a gap that sits behind most of the strategic misses senior teams complain about. That finding anchors his September 2025 Harvard Business Review feature and the forthcoming Last 8% Culture book, co-authored with IHHP founder Dr. JP Pawliw-Fry. Bill is a partner at the Institute for Health and Human Potential and a contributor to Performing Under Pressure: The Science of Doing Your Best When It Matters Most, published by Crown Business and translated into 65 territories. His credibility with technical audiences comes from a first career he rarely leads with: degrees in Mathematics and Computer Science, and 25 years as a senior leader in the technology industry. That combination is why the material lands with rooms that tend to resist behavioural content. NASA, U.S. Marines, Goldman Sachs, Intel, the FBI, and surgical teams at the Mayo Clinic have worked with him on the same question: how a leader holds their state, and their judgement, when the pressure is at its highest. Key speaking topics Build a High-Performance Last 8% Culture Leadership under pressure Emotional intelligence for senior leaders Difficult conversations and accountability Building courage and connection in executive teams Ideal for CEOs and senior executive teams rebuilding accountability after a strategic miss CHROs and CPOs redesigning leadership and culture programmes around measurable behaviour change Boards and leadership councils preparing for high-stakes transformations or succession moments Leadership conferences where the audience is senior operators rather than first-time managers Sales leadership teams applying emotional intelligence to high-pressure client and negotiation moments Audience outcomes A direct read on where their own team is holding back, and what that holdback is costing A usable model for the physiological and cognitive shifts that happen under pressure, and how to manage them in real time A shared language for pairing accountability with empathy, so executive teams stop trading one for the other Specific practices for entering the Last 8% of a conversation without the avoidance patterns most senior leaders default to Evidence from IHHP research and HBR coverage that gives HR and the CEO a credible basis for a culture intervention

Key speaking topics Personal growth and human development Learning innovation and education design Workplace culture and organisational transformation Work-life integration Leadership and personal performance Mindfulness and personal development practices Learning platforms and digital education models Ideal for Corporate leadership teams exploring culture and performance development Organisations focused on learning innovation and workforce development Conferences on personal growth, leadership, and organisational culture HR and talent development leaders seeking new approaches to employee development Audience outcomes Perspective on integrating personal growth with organisational culture Understanding of alternative approaches to learning and development Insights into designing engaging learning experiences Frameworks for thinking about work-life integration Ideas for applying personal development principles in professional environments Why organisations work with Vishen Lakhiani Founder-led perspective from building a global education and personal growth platform. Combines entrepreneurial experience with ideas on learning, culture, and personal development. Author of internationally bestselling books on mindset, leadership, and personal growth. Relevant to organisations exploring modern approaches to workforce learning and organisational culture. Biography Vishen Lakhiani is the founder and CEO of Mindvalley, a global personal growth and education platform that says it has served more than 20 million students worldwide across 195+ countries. His work focuses on personal development, learning innovation, and organisational culture, exploring how individuals and organisations can rethink performance, wellbeing, and human potential. Through Mindvalley and its ecosystem of learning initiatives, including Mindvalley University and the Quest learning platform, Lakhiani has developed new approaches to education and personal development. His work examines how learning design, mindset, and workplace culture can influence both individual performance and organisational transformation. He is the author of several internationally recognised books on personal growth and leadership. The Code of the Extraordinary Mind is a New York Times bestselling title translated into more than 20 languages. His book The Buddha and the Badass is also a New York Times, USA Today, and #1 Wall Street Journal bestseller, exploring the relationship between personal development and professional achievement. Lakhiani frequently speaks about integrating personal growth with organisational culture and leadership development. His ideas centre on work-life integration, modern learning systems, and practical ways organisations can support human development within the workplace. Mindvalley has also gained recognition for its workplace culture and office design, including attention connected to Inc.’s “coolest offices” distinction. Lakhiani is a member of the Transformational Leadership Council and continues to advocate new approaches to learning, leadership, and organisational culture.

Why organisations work with Elia Gourgouris Eighteen years of private clinical psychology practice behind the keynote. When he talks about mental health and workplace wellbeing, the substance is clinical experience translated for a corporate audience. A named framework in 7 Paths to Lasting Happiness, now published in Mandarin, Cantonese and Greek editions. Audiences leave with a structured model they can put into operational practice the following week. A dedicated crisis playbook in 7 Keys to Navigating a Crisis, co-written with Konstantinos Apostolopoulos for pandemic-era and crisis conditions. Useful when leaders need wellbeing guidance that still works when the ground is moving. Active across the US and Europe, with recent keynotes at KPMG’s 25 HR Symposium and the Hellenic Institute of Customer Service in Greece. A practical option for organisations with European operations that want a speaker fluent in both Anglo-American and Greek corporate cultures. Works with leaders between events, not only from the stage. An active executive coaching practice means the keynote is grounded in current client work, and follow-up coaching is available when an organisation needs more than a one-off session. Biography highlights President of The Happiness Center, a positive psychology practice focused on corporate wellness and personal success. Founding Partner at The Global Institute of Thought Leadership. Author of 7 Paths to Lasting Happiness, Amazon bestseller translated into Mandarin, Cantonese and Greek. Co-author with Konstantinos Apostolopoulos of 7 Keys to Navigating a Crisis: A Practical Guide to Emotionally Dealing with Pandemics and Other Disasters. Keynote engagements include KPMG’s 25 HR Symposium, the Hellenic Institute of Customer Service, and sessions for Bank of America audiences. BA in Psychology from UCLA, followed by MA and PhD in psychology, and eighteen years in private clinical practice before moving into executive coaching and keynote work. Regular contributor to Thrive Global; co-host of The Kindness and Happiness Connection podcast. Biography Workplace wellbeing programmes often fail at the join between clinical insight and operational reality. Clinicians know what changes behaviour under pressure. Boards know what gets funded. Most corporate well-being work lives in the first category without translation to the second. Eighteen years as a clinical psychologist in private practice sit behind Dr. Gourgouris’s current work as an executive coach and keynote speaker. His 7 Paths to Lasting Happiness framework, published in 2015 and now available in Mandarin, Cantonese, and Greek editions, is the practitioner synthesis of that clinical career. The second book, 7 Keys to Navigating a Crisis, co-written with Konstantinos Apostolopoulos, extends the framework to acute conditions. It was written during the pandemic and has since been used across corporate transitions and personal adversity. Recent corporate keynotes include KPMG’s 25 HR Symposium, the Hellenic Institute of Customer Service, and sessions for Bank of America audiences. Outside the corporate practice, Gourgouris was Executive Producer of the reality series Cash Cowboys and is developing a new series, The Kindness Givers. He contributes regularly to Thrive Global and co-hosts The Kindness and Happiness Connection podcast. The media work reaches audiences that the HR briefing rarely does, and carries the same clinical argument across. Key speaking topics Positive leadership Corporate wellbeing and mental health Workplace culture and trust Resilience and agility Crisis navigation and recovery Employee engagement and retention Ideal for CHROs and people leaders are rebuilding culture after a period of change or organisational distress. CEOs and senior leadership teams where burnout and retention have become board-level issues. Wellbeing and mental health function leaders looking to add clinical credibility to in-house programmes. Corporate audiences in Greece and wider Europe, where a speaker fluent in both Anglo-American and Greek corporate cultures adds value. Audience outcomes The 7 Paths to Lasting Happiness model is applied to personal practice and to how a team is run. Language and evidence to argue for wellbeing and mental health as measurable business inputs. Specific techniques for building team resilience and trust that can be used in the next team meeting. A clinical perspective on what actually changes behaviour under pressure, and what tends to fail.

Why organisations work with Shola Kaye Her Emotional Audacity™ framework reframes empathy as an organisational capability – not a personal virtue – giving leaders a structured approach to courageous communication that is immediately applicable in high-pressure, high-stakes environments She holds an unusual credibility position: a Cambridge and Emory-trained scientist who also performed professionally on four continents. That combination makes her content land differently with technical and analytical audiences who typically resist people-skills programming Her work addresses a gap that DEI programmes and EQ training often miss separately: the intersection of speaking up, psychological safety, and inclusive communication as a single, integrated practice Her two published books and LinkedIn Learning instructor role mean buyers are extending into a content ecosystem, not just a single keynote She has worked across the full range of organisational contexts – from board-level at institutions including The United Nations and Deloitte to company-wide culture programmes – with consistent evidence of rebooking Biography highlights BA Natural Sciences, Cambridge University; PGCE, Oxford University; MSc Analytical Chemistry / Neuropharmacology, Emory University, with postgraduate research at the U.S. Centers for Disease Control Early career in IT management consulting with clients including Goldman Sachs and Prudential Assurance, followed by account director roles in aviation and finance Professional entertainer and jazz singer; performed on four continents including BBC appearances Author of How to be a D.I.V.A. at Public Speaking (Amazon.com #1 bestseller) and Big Talk, Small Talk and Everything in Between (Callisto Media, 2020) Winner of the Jenny Seagrove Speaking Award (2016); Distinguished Toastmaster (DTM), Toastmasters International; Fellow of the Royal Society of Arts (FRSA) Regular contributor to Management Today, HR Zone, and People Management; featured in Marie Claire, Harper’s Bazaar, Forbes, and BBC; TEDx speaker on empathy in the workplace Biography Shola Kaye spent her early career moving between worlds that rarely overlap: neuroscience research at the U.S. Centers for Disease Control, management consulting at investment banks in New York and London, and professional performance on stages across four continents. That trajectory is not a curiosity: it is the basis of her work. She understands analytically rigorous environments, the dynamics of corporate invisibility, and what it takes to hold a room. The core tension she addresses is one that organisations consistently underinvest in: the gap between stated inclusion values and the actual behavioural competencies required to make them real. Most people, even experienced leaders, struggle to give honest feedback, speak up under pressure, or navigate difficult conversations without defensiveness. Kaye’s Emotional Audacity™ framework names this gap explicitly: combining empathy, self-regulation, and courageous communication into a single, teachable practice. Her two books and a TEDx talk on workplace empathy establish the intellectual architecture behind the keynotes. Her contributors to Management Today, HR Zone, and People Management position her as a credible voice in the professional management conversation, not only on the conference circuit. Clients including The United Nations, Deloitte, HSBC, Google, and IBM have rebooked or extended her programmes into training formats, evidence that the content holds beyond a single session. What makes Kaye distinctive in a crowded DEI and communication space is the precise nature of her argument: that empathy, done seriously, is not a softening of leadership but a structural condition for high performance. For organisations navigating transformation, hybrid work, or underrepresentation challenges, that reframe tends to land where other approaches have not. Key speaking topics Empathy at work Inclusive leadership Psychological safety and communication Emotional intelligence Courageous workplace communication Diversity, equity and belonging People-first culture Feedback and difficult conversations Ideal for CHROs and People Directors building cultures where psychological safety is a practical reality, not an aspiration Leadership development programmes targeting mid-to-senior leaders managing diverse, distributed, or technically-oriented teams Organisations running DEI initiatives that need to move beyond awareness into behavioural change International Women’s Day and women’s leadership events where communication confidence and visibility are the focus Audience outcomes A named framework (Emotional Audacity™) for integrating empathy, courageous communication, and inclusive behaviour into daily leadership practice Practical tools for navigating difficult conversations, delivering constructive feedback, and creating environments where people feel safe to speak up Greater understanding of the structural conditions – not just the personal attitudes – that determine whether inclusion is felt in practice Specific techniques for communicating with clarity and impact, particularly for those in technical, analytical, or STEM-rooted working environments Renewed understanding of how communication behaviours at the manager level directly affect team performance, retention, and innovation output

Why organisations work with Hasnain Kazim He has spent a decade testing, in public, what actually works when people shout at you. “Post von Karlheinz” turned his replies to hate mail into a national bestseller, and the method underneath it travels directly into how leaders and communications teams handle hostile audiences. He reports from inside the conditions most executives only read about. Six years as a Der Spiegel foreign correspondent in Islamabad and Istanbul, ended by the Turkish state refusing to renew his press credentials, gives him concrete material on authoritarian drift, migration and press freedom rather than abstract commentary. He speaks and writes in German and English with equal fluency, which matters for DAX and European-headquartered organisations briefing a single voice across jurisdictions on identity, integration and public discourse. He works as both author and moderator. The same person who wrote the argument can host the board dinner, chair the panel, or carry an awards night, which reduces briefing overhead for events that need a serious thinker on stage. His published rhetorical guide, “Auf sie mit Gebruell!”, is specifically about how to argue in public against populism without losing the room. That is a usable internal-comms and leadership-communication frame, not a lecture topic. Biography highlights Der Spiegel South Asia correspondent, Islamabad, 2009 to 2013. Der Spiegel Turkey correspondent, Istanbul, 2013 to 2016; left after the Turkish government refused to renew his press credentials. CNN Journalist Award winner, 2009. Bestselling author with Penguin Verlag, including “Post von Karlheinz” (2018) and “Auf sie mit Gebruell!” (2019). Studied political science in Hamburg; served as an officer in the German Navy, 1994 to 2000. Keynote speaker at re:publica 2022 on language in times of division; regular contributor to IPS Journal and Goethe-Institut publications. Biography The Turkish government refused to renew his press credentials in 2016, and with them his legal residency. Hasnain Kazim had been Der Spiegel’s Istanbul correspondent for three years. He moved his reporting on Turkey, and later on identity and migration across Europe, to Vienna. The work before and after that moment is unusually concrete. Four years as South Asia correspondent in Islamabad, three in Istanbul, a CNN Journalist Award in 2009, and a German Navy officer’s commission before any of that. For organisations trying to understand what authoritarian pressure, migration and press freedom actually look like on the ground, this is first-hand material rather than commentary. The second arc of the career is what makes him useful in a room of executives. Since 2018, as a full-time author with Penguin Verlag, he has built a public method for responding to hostility. “Post von Karlheinz” collected his replies to racist and abusive reader mail, became a long-running bestseller, and turned him into a case study for the Dangerous Speech Project. “Auf sie mit Gebruell!” followed, a rhetorical handbook for arguing with populists without surrendering the tone. That body of work gives him something most geopolitics speakers do not have: a practical grammar for how leaders, communications teams and frontline staff should actually speak in a climate where silence reads as complicity and escalation damages the brand. He writes and speaks in German and English, and works as both keynote speaker and moderator for events that need a single serious voice to carry the evening. Key speaking topics Counterspeech and responding to online hostility Language, polarisation and public discourse Migration, identity and integration in Europe Populism, extremism and democratic resilience Press freedom and authoritarian pressure Germany, Turkey and South Asia in geopolitical context Ideal for CHROs and internal-communications leaders dealing with polarisation inside the workforce. External communications, public affairs and brand teams briefing leaders on migration, identity and reputational risk. Boards and executive committees at European-headquartered organisations working through integration, DEI or social-cohesion questions in their markets. Conference organisers and awards committees looking for a serious bilingual moderator or host. Audience outcomes A concrete method for replying to hostile or abusive communication, drawn from a published and tested body of practice. A clearer read on how language choices in internal and external communication either defuse or deepen division. First-hand perspective on Turkey, South Asia and migration into Europe from someone who reported on them under pressure. A sharper sense of what leaders can say in public on contested social questions without conceding ground to populism.

Key speaking topics Gen Z audiences and consumer behaviour Influencer marketing strategy Social media-led brand building Creator economy and digital marketing Youth culture and digital trends Entrepreneurship and startup growth Multi-generational workplaces Ideal for Marketing and brand leadership teams Digital and social media strategy leaders Corporate audiences seeking insight into younger consumers Organisations exploring creator-led marketing Audience outcomes Clearer understanding of how Gen Z audiences engage with brands online Practical insight into influencer and creator-led marketing models Perspective on how social media platforms shape modern brand growth Lessons from building and exiting a digital marketing business Why organisations work with Timothy Armoo Combines entrepreneurial experience with practical insight into influencer marketing and youth-focused digital platforms. Brings first-hand perspective from building and selling a creator-economy marketing agency. Helps organisations translate social media and Gen Z trends into strategic marketing decisions. Provides relevant insights for brands adapting to creator-led and platform-driven marketing environments. Biography Timothy Armoo is an entrepreneur recognised for his work at the intersection of Gen Z culture, influencer marketing, and social media-led brand growth. He co-founded Fanbytes, an influencer and social media marketing agency focused on helping brands engage younger audiences through creator platforms and emerging digital channels. Fanbytes built its reputation working with major brands and developing campaigns designed for youth-driven platforms and creator ecosystems. The company was later acquired by global digital marketing agency Brainlabs in an eight-figure deal, reflecting the growing importance of influencer-led marketing within modern brand strategy. Armoo’s work has earned industry recognition, including inclusion in Forbes 30 Under 30 Europe in the Media & Marketing category. He has also been named in the Evening Standard’s Progress 1000 list of London’s most influential figures in digital advertising and marketing. Alongside his entrepreneurial work, Armoo is the author of What’s Stopping You?, published by Penguin. Earlier in his career he founded EntrepreneurXpress, a teen business media project focused on entrepreneurship and young founders. Today he shares insights drawn from building and exiting a digital marketing business, helping organisations understand how younger audiences engage with brands and how social media and creator platforms are reshaping modern marketing.

Key speaking topics High-performance leadership systems Organisational performance standards Aggregation of marginal gains Elite team culture and accountability Performance management in complex environments Translating sport performance principles to organisations Ideal for Senior leaders responsible for performance and results Executive teams managing complex organisations Organisations focused on culture, standards, and execution Audiences interested in elite performance models beyond sport Audience outcomes Clear understanding of how high-performance systems are built and sustained Practical insight into leadership standards and accountability Perspective on managing incremental improvement at scale Lessons from elite sport applicable to organisational contexts Why organisations work with Sir Dave Brailsford Direct experience leading high-performance systems in elite, high-pressure environments Proven ability to translate sporting performance principles into organisational leadership contexts Credibility grounded in senior leadership roles, not theory or consultancy Clear, structured perspectives on standards, culture, and sustained performance Biography Sir Dave Brailsford is one of the most influential figures in modern high-performance sport, with a career defined by building and leading systems that deliver sustained results under pressure. His work spans Olympic sport, professional cycling, and wider elite performance environments, giving him rare credibility at the intersection of leadership, culture, and execution. As Performance Director at British Cycling, he oversaw the national high-performance programme through a period of exceptional success on the world stage. His focus on standards, accountability, and system-wide improvement reshaped how performance was managed across coaches, athletes, and support teams, creating a model that extended beyond individual talent. He later became the founding team principal of Team Sky, now known as INEOS Grenadiers, guiding the team from inception to the highest level of professional road cycling. Under his leadership, the team secured major victories, including the Tour de France, reinforcing his reputation for building winning organisations in complex, competitive environments. Central to Brailsford’s work is the concept widely known as the aggregation of marginal gains: the disciplined pursuit of many small improvements across every aspect of performance. While rooted in elite sport, this approach has been adopted by leaders across business, government, and the public sector seeking practical ways to raise standards and deliver consistent results. Beyond cycling, Brailsford has held senior leadership roles within INEOS, including Director of Sport, contributing to performance strategy across multiple elite sport operations. His experience working across different organisations and cultures gives him a broad, systems-level perspective on leadership and performance. He was appointed MBE and CBE before being knighted for services to cycling and the London 2012 Olympic and Paralympic Games. Alongside his professional career, he studied sports science and psychology and later completed an MBA, grounding his leadership approach in both performance practice and organisational thinking.

Why organisations work with Alf Rehn His central argument runs against the grain of the innovation industry: that most of what organisations call innovation is performance, not practice – and that rebuilding the real thing requires dismantling the very frameworks many have paid consultants to install. Innovation for the Fatigued (Kogan Page) provides a named, publishable framework – “deep innovation” – that gives leadership teams a vocabulary to diagnose and address innovation theatre without discarding ambition. His current research at SDU’s Center for Organizational Datafication and its Ethics in Society gives him a credible, peer-reviewed lens on how AI and algorithmic systems are reshaping management and innovation decisions – a perspective grounded in data, not trend commentary. Having held chairs at three universities across Finland, Denmark and Sweden, and served on the board of a billion-dollar corporation, he operates across the researcher-practitioner boundary in a way that is rare in the innovation speaking space. His Thinkers50 Guru Radar inclusion (2016) and coverage in the Financial Times, The Sunday Times and Harvard Business Review give buyers a named, verifiable body of external endorsement to anchor the engagement. Biography highlights Professor of Innovation, Design and Management, University of Southern Denmark Head of the Center for Organizational Datafication and its Ethics in Society, SDU – researching AI’s effects on management, innovation and algorithmic ethics Previously held the Chair of Management and Organisation at Åbo Akademi University, Finland; and a professorship in Innovation and Entrepreneurship at KTH Royal Institute of Technology, Sweden Named to Thinkers50 Guru Radar (2016) – listed among “the 30 management thinkers most likely to shape the future of management” Author of Innovation for the Fatigued (Kogan Page) and Dangerous Ideas – the latter translated into eight languages Featured in the Financial Times, The Sunday Times and Harvard Business Review; over 1,000 keynotes delivered across five continents Biography Alf Rehn has spent much of his academic career making the same uncomfortable argument: that organisations are not suffering from a lack of innovation, but from an excess of innovation theatre. His book Innovation for the Fatigued, published by Kogan Page, names this problem directly – and his concept of “deep innovation” offers a framework for distinguishing creative cultures that produce real output from those that have learned to imitate one. That critique has weight because of where it comes from. Rehn holds a chair in Innovation, Design and Management at the University of Southern Denmark, where he also leads the Center for Organizational Datafication and its Ethics in Society – a research unit examining how AI and algorithmic technologies are changing the way executives, engineers and managers make decisions. He has previously held professorships at Åbo Akademi University in Finland and KTH Royal Institute of Technology in Sweden, combining research across critical management studies, creativity and organisational theory. His earlier book Dangerous Ideas – translated into eight languages – argues that the ideas organisations most need are precisely the ones they are instinctively disposed to dismiss. Together, the two books form a coherent intellectual position: that genuine innovation requires not better processes but the courage to engage with what is uncomfortable, inconvenient and structurally difficult. Named to the Thinkers50 Guru Radar in 2016 and covered by the Financial Times, The Sunday Times and Harvard Business Review, Rehn engages boards and executive teams on the strategic gap between innovation ambition and innovation reality – and on how emerging technologies, including AI, are creating new versions of the same problem. Key speaking topics Innovation strategy and organisational creativity Innovation fatigue and deep innovation Creative cultures and their destruction Dangerous and unconventional ideas in business AI, datafication and ethics in management Leadership paradox and contradictory demands on leaders Scenario planning and taboo futures Contrarian and critical thinking in strategy Ideal for Chief Innovation Officers and strategy leads seeking to audit and rebuild innovation culture Executive leadership teams who have invested in innovation programmes with limited return Boards and C-suite audiences examining how AI is reshaping organisational decision-making CHROs and transformation leads working on the cultural conditions for sustained creativity Audience outcomes A clearer diagnostic for distinguishing genuine creative capacity from performative innovation activity Practical language and frameworks from Innovation for the Fatigued to challenge and rebuild internal innovation practice A more rigorous approach to unconventional and uncomfortable ideas, informed by the argument of Dangerous Ideas Familiarity with how AI and algorithmic systems are reshaping management decisions, grounded in current academic research A more honest account of what leadership under contradictory demands actually requires – and how to navigate it without resolving it