Employee Engagement speakers

Why organisations work with Nicholas Webb He has filed and won more than 40 US patents in healthcare, consumer, and industrial technologies. The advice on innovation comes from someone who has run the full cycle from invention to commercial product, not from a researcher reporting on it. The Innovation Mandate and What Customers Crave are used inside operating companies as design references for innovation programmes and customer experience strategy, not as airport reading. Global Gurus has named him a Top 30 customer service authority for multiple consecutive years, a credential held alongside a working consulting practice with boards of multibillion-dollar companies through LeaderLogic. His healthcare work is unusually concrete for a speaker in this space: a documentary, The Healthcare Cure, that won the Sedona International Film Festival’s Audience Choice Award, plus recent AI patent filings in patient monitoring. He builds keynotes around a specific commercial problem the buyer names, rather than a fixed deck. Useful when a board wants a session calibrated to an actual strategic decision, not a generic future-of overview. Biography highlights More than 40 US patents granted, spanning healthcare devices, consumer products, and industrial technologies, including one of the world’s smallest medical implants for ocular surface disease. Author of What Customers Crave, The Innovation Mandate, What Customers Hate, Happy Work, Lucid Leadership, and The Healthcare Mandate. CEO of LeaderLogic LLC, advising boards of multibillion-dollar companies on innovation and customer strategy. Named to Global Gurus’ Top 30 Customer Service authorities list for multiple consecutive years. Director of The Healthcare Cure, a documentary on US healthcare reform that won the Audience Choice Award at the Sedona International Film Festival in 2021. Former Chief Innovation Officer and adjunct professor at a leading US medical school, awarded an honorary Doctorate of Humane Letters for contributions to healthcare. Biography A patent is a useful filter. It is one of the few credentials in this field that requires a working invention, a defensible claim, and the discipline to take an idea through to a commercial product. Nicholas Webb has more than 40 of them, across healthcare devices, consumer goods, and industrial technologies, including one of the world’s smallest medical implants for ocular surface disease and an early wearable. That track record sits behind everything he says about innovation. He runs LeaderLogic LLC, a consulting practice that works with boards of multibillion-dollar companies on innovation strategy and customer experience. His books, including The Innovation Mandate, What Customers Crave, What Customers Hate, and Lucid Leadership, function as design references for those engagements rather than standalone trade titles. Global Gurus has placed him among the world’s top 30 customer service authorities for multiple consecutive years. The healthcare work runs in parallel and gives the rest of his thinking a useful test bed. He directed The Healthcare Cure, a documentary on the structural failures of US healthcare that won the Audience Choice Award at the Sedona International Film Festival in 2021, and continues to file AI patents in patient monitoring and mood-state analysis. Healthcare is where his views on innovation, customer experience, and AI are stress-tested in a high-stakes operating environment. For SA clients the practical value is this: a speaker who can sit with a board, take in a specific commercial question, and respond with a session built around the inventor’s logic of constraints, hypotheses, prototypes, and evidence. The output is not inspiration. It is a clearer view of where innovation pays and where customer experience is quietly costing the business growth. Key speaking topics Innovation as a managed commercial discipline Customer experience and the growth agenda AI in operating strategy Healthcare transformation and patient experience Leadership clarity under hyper-complexity Workforce engagement and talent retention Board-level innovation governance Ideal for Boards and executive committees reviewing innovation strategy or customer experience performance CEOs, CCOs, and CMOs accountable for growth in mature or commoditised categories Healthcare executives and provider networks navigating clinical, workforce, and AI transformation simultaneously Chief Innovation Officers and strategy leads building an internal innovation operating model Audience outcomes A clearer view of where current innovation activity is producing returns and where it is absorbing resource without compounding effect A practical model for customer experience design grounded in identifying what specific customer types love and hate, rather than aggregate satisfaction scores A board-level reading of AI as an operating discipline, with examples from healthcare and consumer technology A working definition of leadership clarity that holds up under complexity, drawn from Lucid Leadership Language and structure to take innovation conversations out of culture talk and into commercial governance

Why organisations work with Nicklas Pyrdol He brings a working sport psychology background, including consulting to Olympians and world champions, into the language of corporate hiring and team performance, which most HR-stage speakers cannot. His operator track record is unusual for a speaker in this space: Executive HR Manager inside a tech company and partner in a tech startup, so the recommendations land for line leaders, not just HR. The client list is a credibility anchor on its own. LEGO Group, Maersk, Novo Nordisk, Orsted, Lundbeck, HubSpot, Dynatrace, SimCorp and Vivino have used him for the same recurring problem: serious hiring that holds up under scale. Through Beyond Talents and “The Recruitment Equation” podcast with Pil Byriel, he is in continuous dialogue with senior talent acquisition leaders, including Lundbeck’s Head of Global Talent Acquisition, which keeps the material current rather than recycled. He treats inclusion as a hiring quality issue, not a politics issue, which is the framing senior buyers want when DEI has become contested ground inside their own organisations. Biography highlights Founder of Beyond Talents, a Copenhagen-based talent acquisition advisory and speaking practice. Former sport psychology consultant to Olympians and world champions before moving into corporate HR leadership. Co-host of “The Recruitment Equation” podcast with Pil Byriel, featuring senior talent acquisition leaders from companies including Lundbeck. Co-author of a Danish book on motivation, “Motivation. Naa i maal med din traening”. Published academic work on talent development environments, including the Ajax Amsterdam academy, using the holistic ecological approach. Engaged as a keynote speaker by HubSpot, Dynatrace, SimCorp, Vivino, Maersk, LEGO Group, Lundbeck, Novo Nordisk and Orsted across Europe, Asia and the United States. Biography Hiring is where most organisations leak their strategy. Pipelines are narrow, interview panels reward familiarity, and the people who arrive cannot deliver what the plan assumed. Pyrdol’s career has been a long argument that this is fixable, and that the fix is mostly process and psychology rather than budget. His starting point was elite sport. Before moving into business, he worked as a sport psychology consultant with Olympians and world champions, and published research on talent development environments using the holistic ecological approach, including work on the Ajax Amsterdam academy. The premise from that period stayed with him: talent is a function of environment, not a fixed property of the individual. He then moved inside companies, first as an Executive HR Manager in a tech firm and then as a partner in a tech startup, before founding Beyond Talents in Copenhagen. From that base, he advises senior leaders at HubSpot, Dynatrace, SimCorp, Vivino, Maersk, LEGO Group, Lundbeck, Novo Nordisk and Orsted on recruitment, retention, inclusion and the everyday psychological safety that lets teams actually use the talent they hire. The current output runs across formats. He co-hosts “The Recruitment Equation” with Pil Byriel, where guests include Lundbeck’s Head of Global Talent Acquisition, Cassie Wu and Fairec’s Morten Gerner on AI and bias; he co-authored a Danish book on motivation; he writes regularly for HR audiences. The through-line is consistent. Recruitment, inclusion and engagement are operational disciplines, and senior leaders should hold them to operational standards. Key speaking topics Talent acquisition and inclusive recruitment Employee engagement and retention Psychological safety in teams Diversity, equity, inclusion and belonging Performance psychology in business Mindset during organisational transformation HR leadership capability Ideal for CHROs, talent acquisition leaders and heads of people are rebuilding hiring under pressure. Executive teams whose strategy depends on attracting and keeping scarce specialist talent. HR and recruitment functions reworking inclusion programmes for substance over signalling. Leadership audiences in scale-up tech and large enterprises managing distributed, multigenerational teams. Audience outcomes A sharper diagnosis of where their current hiring process is filtering out the talent they say they want. Concrete moves to widen the funnel and reduce bias without weakening the hiring bar. A working definition of psychological safety that distinguishes it from comfort, agreement or low standards. A view of engagement and retention as a continuous design problem owned by leaders, not a survey owned by HR. Language for talking to executives about inclusion in commercial terms when the political conversation has stalled.

Why organisations work with Nicole Bearne A continuous twenty-five-year vantage point inside one Formula One team, from founding member of British American Racing in 1998 to Head of Internal Communications at Mercedes-AMG Petronas through its run of consecutive Constructors’ Championships. Few practitioners in this field have anywhere near that depth of single-environment experience. Reported directly to Team Principal Ross Brawn between 2007 and 2013, including the 2009 Brawn GP season that delivered both world titles in the team’s first and only year of existence and is the subject of the 2023 Disney+ documentary Brawn: The Impossible Formula 1 Story. Built and led the Internal Communications function at Mercedes-AMG Petronas from scratch within a 1,300-person engineering organisation operating across multiple UK sites and racing every fortnight. MSc in Organisational Behaviour from Birkbeck, University of London, and a CIPR Diploma in Internal Communications. Few practitioners with comparable F1 operational experience hold formal qualifications in organisational psychology. Independent Non-Executive Director at Motorsport UK and Chair of its Equality, Diversity and Inclusion Advisory Committee, adding a board-level governance perspective to the operational track record. Biography highlights Head of Internal Communications, Mercedes-AMG Petronas Formula One Team, for approximately a decade through a sustained period of world championship success. Executive Assistant to Team Principal Ross Brawn (2007 to 2013), covering Honda Racing F1, the 2009 Brawn GP championship year, and the Mercedes acquisition. Founding member of British American Racing Formula One Team in 1998. Independent Non-Executive Director at Motorsport UK and Chair of its Equality, Diversity and Inclusion Advisory Committee. MSc in Organisational Behaviour, Birkbeck, University of London; CIPR Diploma in Internal Communications; Member of CIPR (MCIPR); Accredited PR Practitioner. Founder and Director of The Comms Exchange Ltd; featured in the 2023 Disney+ documentary Brawn: The Impossible Formula 1 Story. Biography Inside Mercedes-AMG Petronas Formula One Team, internal communications is treated as a performance variable. The function exists to make sure that 1,300 people across multiple sites act on the same strategy at the same time, every race weekend. That is the environment Nicole Bearne worked inside for 25 years. She was a founding member of British American Racing in 1998 and stayed through the team’s transitions to Honda Racing F1, Brawn GP and Mercedes-AMG Petronas. Between 2007 and 2013 she was Executive Assistant to Team Principal Ross Brawn. That tenure included the 2009 season when Brawn GP took both world titles in its first and only year of existence. She then built the Internal Communications function at Mercedes-AMG Petronas from scratch and led it for the next decade. She operated at board level through a period in which the team won eight consecutive Constructors’ Championships. Her academic grounding sits alongside that operational experience: an MSc in Organisational Behaviour from Birkbeck and the CIPR Diploma in Internal Communications. Today she runs The Comms Exchange, advising organisations on internal communications and engagement in complex environments. She also serves as Independent Non-Executive Director at Motorsport UK and chairs its Equality, Diversity and Inclusion Advisory Committee. The Brawn GP season she lived through is the subject of the 2023 Disney+ documentary Brawn: The Impossible Formula 1 Story. Key speaking topics Internal communications in high-performance organisations Employee engagement and employee experience Leadership communication at scale Culture inside elite sport Diversity, equity and inclusion governance Lessons from Formula One for complex organisations Ideal for Internal communications, corporate affairs and employee experience leaders Chief People Officers, HR directors and heads of culture Senior leadership teams in large or multi-site organisations operating under sustained competitive pressure Boards and committees responsible for inclusion, engagement and organisational culture Audience outcomes A view of internal communications as an operating discipline, drawn from a decade running the function at Mercedes-AMG Petronas Formula One Team. How a 1,300-person F1 team translates strategy into execution under non-negotiable race deadlines. What four ownership transitions of one F1 team reveal about leading communications through structural change. The link between employee experience and on-track performance, with named examples from Brawn GP and Mercedes’ championship years.

Why organisations work with Nicole DuBois A practising CHRO of a 600-person child welfare nonprofit, not a former operator. The HR strategy advice is current, not retrospective. A first-person account of an MS diagnosis, divorce and reinvention published as Unparalyzed, brought into corporate rooms by someone whose day job is running people strategy. Repeated recognition as a Top 100 HR Professional by OnConferences across multiple years, alongside membership of Chief and the OnCon Senior Council. A specific point of view on what authentic leadership costs women in senior roles, anchored in her own decision to publish under her real name after using a pseudonym. Useful to organisations whose own internal HR conversations on illness, caregiving and identity have outgrown the standard wellbeing vendor script. Biography highlights Chief Human Resources Officer, Graham Windham (NYC), responsible for HR strategy across talent, learning, compensation, benefits, employee relations and engagement for around 600 employees. Author of Unparalyzed: Beating an Invisible Pre-Midlife Crisis, originally published as Danielle M. Bryan and later reclaimed under her own name. Named a Top 100 HR Professional in 2021, 2022, 2023 and 2025. Connector Award, New Jersey Human Resources Council (2024); Joint Legislative Commendation, State of New Jersey. Bachelor’s in Psychology and Urban Studies from Fordham, Master’s in Mental Health Counselling from NYU, Executive Education for Nonprofit Professionals at Columbia Business School. Member of Chief and the OnCon Senior Council. Biography Most organisations now talk openly about wellbeing, inclusion and authentic leadership. Fewer have senior people who can speak about those subjects in the first person without breaking the corporate register. Nicole DuBois sits in that smaller group. Her day job is running people strategy at Graham Windham, a New York child welfare nonprofit with around 600 employees. As Chief Human Resources Officer she leads talent, learning, compensation, benefits, employee relations and engagement, and she has done so since 2006. The work is operational and current, not a retired executive’s view of how HR used to function. The second layer is her memoir, Unparalyzed: Beating an Invisible Pre-Midlife Crisis. It tracks an MS diagnosis, a divorce after seventeen years of marriage, and a deliberate reinvention. The book was first published under a pseudonym at her publisher’s legal advice, and she has since chosen to reclaim it under her own name. That choice is the spine of her keynote on what authentic leadership actually costs women in senior roles. Repeated recognition as a Top 100 HR Professional, the Connector Award from the New Jersey Human Resources Council, and membership of Chief and the OnCon Senior Council place her inside the professional HR community her audiences are typically drawn from. Her education runs from Fordham and NYU through executive nonprofit work at Columbia Business School. The combination gives organisations a speaker who can hold an HR strategy conversation in the morning and a wellbeing keynote in the afternoon without either feeling rehearsed. Key speaking topics Authentic leadership for women in senior roles Employee wellbeing and the corporate response to chronic illness Engagement and retention in mission-driven organisations Multigenerational workforces Non-linear career paths and personal reinvention Coaching, mentoring and sponsorship inside HR-led talent strategies Ideal for CHROs, CPOs and heads of HR shaping wellbeing, engagement and DEI strategies ERG leaders and women’s networks looking for a senior voice on authentic leadership Nonprofit and mission-driven employers managing retention in lean workforces Internal leadership development programmes for high-potential women Audience outcomes A clearer sense of what authentic leadership looks like in practice when the leader is also living through chronic illness, caregiving or major personal change A current CHRO view on what employee wellbeing programmes get right and where they still miss the people they are aimed at Language and confidence to raise invisible health conditions inside leadership conversations A reframing of non-linear careers as a credibility asset rather than a gap to be explained

Why organisations work with Nikhil Desai A signature programme on stress management, “Achieving Excellence Thru Stress Management”, that has been delivered to executives across more than 2,000 organisations and refined over three decades. A trainer’s instinct for behaviour change at scale, built through 250,000-plus participants across 42 countries, not a single keynote act. Direct operating credibility from building eight businesses in eight years across Indian textile and automobile manufacturing after his US MBA. A practical blend of corporate yoga practice and MBA discipline that lands well with mixed audiences in Asia, the Gulf, and beyond. Biography highlights Director of The Centre For Excellence, the corporate training firm he founded in 1991 in the year of India’s economic liberalisation. MBA from a US university where he graduated first in his class, followed by a period working in New York. Built and ran manufacturing operations across the Indian textile and automobile sectors before moving full time into training. Programmes delivered to more than 250,000 participants across 300-plus cities in 42 countries. Recipient of the Global Iconic Motivational Speaker Award (Leadership & Excellence Awards 2021) and a Lifetime Achievement Award from the World HRD Congress. Author of the forthcoming book “9 Habits Of Super Successful People”. Biography The Centre For Excellence opened its doors in 1991, the year India dismantled its old industrial controls and a generation of managers had to learn a new commercial language. Nikhil Desai had already lived both sides of that shift. He had taken an MBA in the United States, graduating first in his class, then worked in New York before returning to India to build manufacturing businesses across textiles and automobile components. That operating background matters because it shapes what he teaches. He grew one business into eight in eight years, which gave him a working view of how middle managers actually behave under cost pressure, missed deadlines, and family obligation pulling in opposite directions. His signature programmes, “In Pursuit Of Excellence” and “Achieving Excellence Thru Stress Management”, are designed around that lived friction rather than a textbook model of motivation. The reach is large by any standard for the corporate training market. More than 250,000 participants across 300 cities in 42 countries have been through his programmes over three decades. He works in English and Gujarati, runs sessions from Mumbai to Muscat, and is one of a small number of Indian trainers regularly booked into multinational programmes in the Gulf, South Africa, and South East Asia. What he is not is a strategy speaker. The work sits in personal effectiveness, stress resilience, communication, and team behaviour, which is its own discipline and one most senior leaders quietly know their organisations are weakest at. The Lifetime Achievement Award from the World HRD Congress reflects that. His forthcoming book, “9 Habits Of Super Successful People”, continues the same line. Key speaking topics Stress management and personal resilience Personal effectiveness and time management Motivation and excellence in the workplace Leadership and team performance Communication and presentation skills Customer care and sales behaviour Train the trainer programmes Ideal for HR and L&D leaders commissioning company-wide capability programmes Sales and customer-facing teams under sustained delivery pressure Middle managers stepping up into leadership roles for the first time Indian and Gulf-based organisations with mixed-language workforces Audience outcomes Practical techniques for managing stress without disengaging from the work Sharper personal time management habits that survive the week after the session A clearer view of what excellence looks like in their specific role Communication and presentation skills that hold up in front of internal and external audiences Greater confidence in handling difficult customers, colleagues, and team dynamics

Why organisations work with Nilofer Merchant Her Onlyness framework offers a structural diagnosis for why innovation stalls inside organisations: not a confidence problem or a diversity problem, but a systemic filtering-out of unconventional ideas that the existing norms were built to do. Our Best Work (HarperBusiness, 2026) names 24 specific norms – including performance reviews, servant leadership, and “move fast and break things” – that actively undermine the conditions for great work, and provides a measurable, team-applicable alternative for each one. She holds a position few speakers occupy: genuine technology executive experience (Apple, Autodesk, Symantec; 100+ products; $18B in revenues) combined with management research that Thinkers50 cited as among the five ideas most likely to shape business for the next twenty years. She reframes the productivity and innovation conversation away from individual behaviour change – where most leadership speakers operate – and onto the systems and norms that leaders themselves control, which is a more actionable entry point for a board or senior team. Ranked by Thinkers50 as the “#1 person most likely to influence the future of management in both theory and practice,” her work carries both intellectual authority and practical application at the senior level. Biography highlights Author of four books on organisational performance and work design: The New How (O’Reilly, 2010), 11 Rules for Creating Value in the #SocialEra (Harvard Business Review, 2012), The Power of Onlyness (Viking, 2017), and Our Best Work (HarperBusiness, 2026) Thinkers50 “Future Thinker” Award, 2013; ranked #22 globally in 2017 ranking; Thinkers50 Top 50, 2021; The Power of Onlyness shortlisted for the Thinkers50 Breakthrough Idea Award TED mainstage speaker; “Sitting Is the Smoking of Our Generation” ranks in the top 10% of TED’s most-viewed talks Harvard Business Review contributor; media coverage includes Wall Street Journal, New York Times, Financial Times, Bloomberg, Fast Company, and CNN Former executive at Apple, Autodesk, and GoLive; personally launched more than 100 products generating $18 billion in revenue across 25 years in technology Teaches business strategy and collaborative management at Stanford University and Santa Clara University; MBA, Santa Clara University Founder, The Intangible Labs; top 10 HR thinker, HR Magazine Biography Nilofer Merchant starts from an observation that most organisations resist: the management tools that delivered performance in the twentieth century are actively limiting performance now. From her position as founder of The Intangible Labs and author of four books on work design, she has spent twenty-five years building an evidence base for that claim, and an alternative. Her Onlyness framework, developed in The Power of Onlyness (Viking, 2017) and cited by Thinkers50 as one of five ideas most likely to shape business for the next twenty years, holds that modern value creation flows not from hierarchy or title, but from the distinct perspective that only each individual can bring. When organisations filter out that perspective through deference, conformity, and outdated norms, they lose the one input that capital and process cannot replicate. Our Best Work (HarperBusiness, 2026) takes that argument into the operational detail boards and leadership teams can actually act on. It names 24 specific norms – from performance reviews to servant leadership to “move fast and break things” – that suppress contribution, trust, and innovation, and pairs each with a measurable alternative. The argument is structural: the problem is not the willingness of people to perform, but the systems they are asked to perform inside. Merchant’s authority on this is grounded in operating experience. A former executive at Apple, Autodesk, and Symantec, she personally launched more than 100 products generating $18 billion in revenue. She has contributed to Harvard Business Review, been ranked #22 among the world’s top management thinkers by Thinkers50, and teaches business strategy at Stanford University and Santa Clara University. Her TED talk “Sitting Is the Smoking of Our Generation” ranks in the top 10% of TED’s most-viewed talks. Key speaking topics Organisational norms and performance systems The Onlyness framework and value creation Intangible value in modern organisations Collaborative strategy and execution Innovation and idea suppression in hierarchical structures Future of work and work design Culture change as systems change Ideal for CHROs and People leaders designing or overhauling performance and culture systems CEOs and senior leadership teams asking why execution consistently falls short of strategy Chief Innovation Officers and transformation leads examining why new ideas fail to scale internally Boards and executive committees evaluating whether their management models are still fit for purpose Audience outcomes A named diagnostic framework (Onlyness) for identifying where organisational value is being systematically suppressed – and why Specific understanding of which widely adopted management practices are actively limiting innovation and contribution in their own organisations A practical model for replacing competition-based and hierarchy-based norms with trust and collaboration-based alternatives, drawn from Our Best Work‘s 24-indicator framework Language for the gap between what organisations currently measure and what actually creates value – useful for board-level and senior team conversations Concrete team-level practices applicable immediately post-session, drawn from the chapter-by-chapter practice model in Our Best Work

Why organisations work with Paul Redmond He brings a five-generation diagnostic, not a Millennials-versus-Boomers cliche, that gives HR and commercial leaders a working language for friction they can already feel. His employability research, built across senior roles at the University of Liverpool, lets him speak credibly to graduate-recruitment, early-careers, and talent-pipeline audiences other generational speakers cannot. His Zombie Jobs thesis, anchored in his 2019 TED Talk and 2024 Trotman book on the AI age, gives leadership audiences a sharp, named frame for which roles AI hollows out and which it does not. He moves comfortably between commercial keynotes and broadcast work, including BBC and ITV current affairs, which translates into a polished platform presence for high-stakes events. Biography highlights Director of Student Experience and Enhancement, University of Liverpool, with continuing lecturing responsibilities. Fellow of the Royal Society of Arts (2010), awarded for writing and research. Author of The Graduate Jobs Formula, Talking about my Generation, A Parent’s Guide to Graduate Jobs, and The Graduate’s Guide to Future-Proofing Your Career (Trotman, 2024). TED speaker: Zombie Careers: Will You Lose Your Job to AI? (2019). Regular contributor to BBC and ITV current affairs; collaborator on the BBC and Tiger Aspect documentary Who Gets the Best Jobs? Speaks across financial services, technology, healthcare, and travel, with named clients including Google, Hargreaves Lansdown, Janus Henderson, Royal London, the NHS, and ABTA. Biography Five working generations now sit inside the same organisation. Each one learned to work under a different economy, a different communication norm, and a different settlement with the employer. The friction this produces shows up in engagement scores, retention numbers, and customer outcomes. Redmond’s work names that friction and gives leaders a way to act on it. His vantage is unusual. As Director of Student Experience and Enhancement at the University of Liverpool, he has spent years inside the machinery that produces the next generation of the workforce, and in continuous research conversation with the employers buying that talent. That has made his commentary on Gen Z and the post-Covid graduate market a regular fixture on BBC and ITV current affairs, and a reference point for HR and early-careers teams across UK plc. The future-of-work strand runs alongside it. His TED Talk Zombie Careers, published in 2019, set out the roles most exposed to AI and robotics, and the cognitive and human skills that survive automation. The Graduate’s Guide to Future-Proofing Your Career, published by Trotman in 2024, extends that argument into a working guide for the AI age. The thesis lands because it is grounded in named research, not in tech-keynote futurism. His books include The Graduate Jobs Formula, Talking about my Generation, A Parent’s Guide to Graduate Jobs, and Making it Happen. In 2010 he was awarded a Fellowship of the Royal Society of Arts for his writing and research. Key speaking topics The multigenerational workplace Gen Z and the post-Covid workforce The future of work and AI exposure Graduate recruitment and early-careers strategy Selling and marketing across generations Wellbeing and the staff-customer link Employability and career resilience Ideal for CHROs, heads of talent, and early-careers leads designing pipelines around Gen Z and a five-generation workforce. Commercial and marketing leaders building proposition and channel strategy across generational customer segments. Executive teams stress-testing which roles AI will hollow out and which human capabilities to invest in. Boards and leadership conferences in financial services, technology, healthcare, and professional services. Audience outcomes A working language for the five generations now in the workforce and the specific friction points each pair produces. A named view of which roles are most exposed to AI and robotics, and which capabilities buyers and employers should be investing in. Practical engagement and retention moves calibrated to Gen Z and post-Covid graduate expectations. A sharper read on how generational difference shows up on the customer side, in buying behaviour and channel preference.

Why organisations work with Pellegrino Riccardi His TEDxBergen talk on cross-cultural communication has been viewed nearly two million times – giving him a level of pre-built credibility and independent reach that few speakers in this space can point to before they walk on stage. He does not study cultural difference from the outside. Born in the UK to Italian parents and living in Norway since 1995, he has navigated three distinct cultural systems from the inside – a quality of embedded perspective that changes what his audiences trust him to know. His “Six Basic Human Needs” framework gives leadership teams a diagnostic for why motivation and engagement falter in multicultural environments – not a generalisation about national character, but a universal human model applied precisely to the point where cultural difference becomes organisational friction. He makes the Nordic workplace model legible and actionable for global organisations – addressing a specific and growing gap for multinationals operating in, entering, or partnering with Scandinavian markets. Named Norwegian Speaker of the Year by Talerlisten in 2020, selected from more than 600 national nominees, and a finalist in both 2021 and 2022 – a competitive national award that reflects consistent delivery rather than a single strong appearance. Biography highlights Norwegian Speaker of the Year 2020 (Talerlisten); finalist 2021 and 2022 – selected from a field of more than 600 national nominees Three TEDx talks; TEDxBergen cross-cultural communication talk approaching two million views Two Master’s degrees from the University of Leeds and the University of Oslo; additional qualifications in psychology, NLP, and pedagogy Author of Drowning Quietly: Memoir of a Man’s Shortcomings (Greenleaf Book Group, 2022) Regular commentator on Norwegian national television on culture and immigration Client work spans Merck, Skanska, DNB, IKEA, IBM, BP, ExxonMobil, and the European Commission Biography Most cross-cultural training starts with the other culture. Pellegrino Riccardi starts with you. His central argument – that misunderstanding in multicultural teams rarely begins with ignorance of another culture, but with the unchecked assumptions you carry about your own – has reached nearly two million people through his TEDxBergen talk alone. It is not an academic position. It is a practitioner’s diagnosis, sharpened over three decades of working with organisations where the gap between cultural intent and daily reality was costing them real performance. Riccardi was born in the UK to Italian immigrant parents and has been based in Norway since 1995. He is not a consultant who has studied these three cultural systems – he has lived inside all of them. That distinction is audible in the room. His definition of culture, “a system of behavior that helps us act in an accepted or familiar way,” is deliberately simple: it is designed to move the conversation from observation to self-examination, fast. For senior leaders who have sat through cultural awareness sessions and left unchanged, the shift in entry point matters. His frameworks give organisations something to work with after the session. The Six Basic Human Needs – which he describes as the human batteries that determine whether people bring their full energy to work – and the Three Human Drives give teams a shared language for diagnosing disengagement that does not reduce to personality or politics. He holds two Master’s degrees from the University of Leeds and the University of Oslo, with further qualifications in psychology, NLP, and pedagogy, and appears regularly on Norwegian national television as a commentator on culture and integration. In 2020 he was named Norwegian Speaker of the Year by Talerlisten from a field of more than 600 national nominees – a recognition he followed with finalist standings in both 2021 and 2022. His memoir Drowning Quietly (Greenleaf Book Group, 2022) extends his examination of human identity and behaviour beyond the professional context. His organisational client list includes Merck, Skanska, DNB, IKEA, IBM, BP, ExxonMobil, and the European Commission. Key speaking topics Cross-cultural communication and workplace dynamics Corporate culture and culture transformation Nordic workplace values and leadership mindsets Employee motivation and human engagement Multicultural team performance Change, uncertainty, and organisational resilience Storytelling as a driver of business culture Ideal for CHROs and People & Culture leaders managing globally distributed or multicultural workforces Leadership teams of multinationals operating in, entering, or partnering with Nordic markets Organisations navigating culture change, post-merger integration, or rapid workforce diversification Senior leaders seeking to move beyond cultural awareness programmes to measurable change in team communication and trust Audience outcomes Why good people misunderstand each other at work, and the invisible assumptions that drive it A working definition of culture that changes how leaders recognise the source of cross-cultural friction The Six Basic Human Needs framework, and a sharper read on why unmet needs surface as quiet disengagement rather than open dissatisfaction How Nordic communication norms (silence, economy of language, psychological safety) read to outsiders, and what global teams need to do differently Practical ways to build trust and create the kind of conversations people actually feel safe having

Why organisations work with Pete Cann He shifts the energy of a conference room in minutes, which is what event owners are actually buying when they book a wellbeing slot after lunch or before a heavy strategy session. He gives a wellbeing message a physical experience, not a slide. Audiences leave having done the thing, not having been told about it. He is comfortable across formats most keynote speakers will not touch: opener, closer, after-dinner, awards host, virtual energiser, team-building lead. The brand is unusually defensible. There is no other UK speaker selling laughter yoga at this scale into corporate audiences, which removes the comparison shop for buyers commissioning a wellbeing or culture moment. Biography highlights Founder of Canned Laughter (2019), the corporate laughter yoga practice trading as Pete Cann “The Laughter Man”. Managing Director and co-founder of The Chef Tree, a UK chef recruitment business he built with his wife Chloe before launching the speaking practice. International corporate client base spanning the UK, the USA and India, delivered in-person and virtually. Host of the podcast “Laughter & Positivity with Pete” on Apple Podcasts and Spotify. Featured on Britain’s Got Talent as a laughter yoga teacher. Active YouTube channel and Laughter Club community under the “The Laughter Man” brand. Biography Most corporate wellbeing content is delivered as instruction. People sit, take notes about resilience, and return to their desks unchanged. Pete Cann sells the opposite product. The audience laughs for fifteen minutes and leaves the room with a different nervous system than the one they walked in with. He came to this from business, not from wellness. Pete and his wife Chloe built The Chef Tree, a chef recruitment company, from a spare room into a multi-office operation, where he remains Managing Director. The laughter yoga practice started after a session at a summer wellness festival, and in 2019 he launched Canned Laughter as a separate corporate-facing brand. Since then the work has scaled internationally. Clients book him in the UK, the USA and India, in person and on video, for conference openers, after-lunch resets, awards hosting, team-building days and wellbeing programmes. His podcast “Laughter & Positivity with Pete” runs alongside the keynote work, and a Britain’s Got Talent appearance gave the brand a national audience. What he is selling is unusual in the bureau market. It is not a keynote on resilience theory. It is a physical wellbeing intervention that doubles as event energy, delivered by an operator who understands what it costs to run a business with a payroll attached. Key speaking topics Laughter yoga in the workplace Corporate wellbeing and stress reduction Team energy and engagement Mental health at work Event hosting and audience activation Hybrid and virtual team connection Ideal for Conference organisers booking a wellbeing slot, an opener, a post-lunch reset or an after-dinner act HR, internal communications and culture leads running wellbeing weeks or mental health awareness moments Sales kickoffs, awards nights and town halls that need an energiser rather than a strategy keynote Distributed teams running virtual culture or connection sessions Audience outcomes A measurable shift in room energy that carries into the next session of the agenda Direct experience of laughter as a stress and tension release, not a description of it A simple set of practices people can use on their own when they need to reset A shared moment that breaks formality and helps a group connect across hierarchy A wellbeing message that lands without lecturing

Why organisations work with Peter Anderton His TEDxDerby talk “Great Leadership comes down to only two rules” is used inside MBA programmes and gives senior teams a shared, memorable language for leadership that survives the room. He treats organisations as systems, drawing on his Chartered Engineer background and early career as a manufacturing systems engineer at ICI, which lands credibly with technical directors and operational leadership teams. He has worked inside leadership populations at Jaguar Land Rover, 3M, KPMG, HSBC, Atkins and NHS leadership academies, so the content arrives already tested against complex matrixed organisations. He cuts through the leadership-development noise. Two rules, three secrets of high-performing teams, applied to the specific bottleneck the senior team is currently sitting on. He is a Chartered Fellow of the CIPD, which gives the work professional weight with HR and people directors commissioning leadership programmes. Biography highlights Founder of Internal Alignment, a leadership consulting and executive development practice. TEDxDerby speaker, “Great Leadership comes down to only two rules”, used in MBA curricula internationally. Chartered Fellow of the Chartered Institute of Personnel and Development (CIPD). Chartered Engineer; began career as a manufacturing systems engineer at ICI. Named client work includes Jaguar Land Rover, 3M, KPMG, HSBC, Atkins, Huntsman, Equifax and NHS leadership academies. Signature frameworks: “The Two Rules of Leadership” and “CPR: Connection, Purpose, Results” for high-performing teams. Biography The hardest leadership transition is the one nobody schedules. A capable individual gets promoted, then promoted again, until the job is no longer about what they personally deliver but about what their team delivers without them. That shift is where most leadership development quietly fails. It teaches more models when what the leader needs is fewer. This is the territory Peter Anderton has built his work around. As founder of Internal Alignment, he works with directors, MDs and senior teams who have outgrown their own operating habits and need to convert personal capability into team capability. His TEDxDerby talk, “Great Leadership comes down to only two rules”, is now used in MBA programmes internationally and sets out the spine of his thinking: leadership is not about the leader, except in the specific way that it entirely is. His credibility is unusual for the field. Anderton is a Chartered Engineer who started his career as a manufacturing systems engineer at ICI, and he still reads organisations as systems rather than as cultures. That framing travels well into technical and operational businesses such as Jaguar Land Rover, 3M, Atkins and Huntsman, and into financial and professional services including HSBC, KPMG and Equifax. He is also a Chartered Fellow of the CIPD, which anchors the work in the professional standards people directors recognise. What he gives a senior team is compression. Two rules of leadership, three components of a high-performing team in his CPR model: Connection, Purpose, Results. The argument is that most leadership populations do not need more frameworks; they need to act differently on the few that matter. That is the bet his clients are buying when they put him in front of their leadership cohorts. Key speaking topics Leadership fundamentals for senior leaders and directors Leadership in the age of AI and exponential change High-performing teams The leadership transition from doer to enabler Executive development and leadership populations Change leadership and the human side of transformation Difficult conversations and leadership courage Employee engagement through leadership behaviour Ideal for Director, MD and senior leadership populations making the shift from individual contributor to team leader. CHROs, people directors and L&D leaders commissioning flagship leadership programmes. Executive teams in technical, engineering, manufacturing or operationally complex businesses. Senior leadership cohorts inside organisations going through restructure, integration or sustained change. Audience outcomes A shared, memorable language for leadership across a senior cohort, anchored in the Two Rules. A clearer read of where each leader is personally creating the bottleneck their team is working around. Practical handles for handling difficult conversations without the usual avoidance and rework. A working model for high-performing teams using Connection, Purpose, Results. Renewed confidence that leadership effectiveness is a small set of disciplined behaviours, not a longer reading list.

Why organisations work with Peter Avis A career from dishwasher to General Manager of Galvin at Windows at the London Hilton on Park Lane, giving him operational credibility with both frontline teams and executive leadership in the same room. Fifteen years inside the Virgin Group, working alongside Sir Richard Branson on the London Roof Gardens, Mont Rochelle and Kasbah Tamadot, where service culture is a measurable commercial asset. UK Restaurant Manager of the Year in 2009 and Chairman of the UK Guild of Restaurant Services, recognised credentials that translate hospitality language into commercially serious customer experience. A working operator’s view of employee engagement, not a consultant’s deck: how rosters, recognition and recruitment actually change guest outcomes. Biography highlights General Manager of Galvin at Windows and 10 Degrees Bar at the London Hilton on Park Lane from February 2020, succeeding Fred Sirieix. UK Restaurant Manager of the Year, 2009, while running Babylon Restaurant at The Roof Gardens, which won Best London Restaurant at the Visit London Awards in 2008. More than 15 years with the Virgin Group, including involvement in the launches of Virgin Limited Edition properties Mont Rochelle in South Africa and Kasbah Tamadot in Morocco. Chairman of the UK Guild of Restaurant Services and Fellow of the Institute of Hospitality. Recipient of the 2014 Richard Branson Special Award for Services to the Community and the 2014 Carey Award Manager of the Year. Awarded the Platinum Jubilee Medal in 2022 and inducted into the Seal of Excellence at the House of Lords for services to hospitality. Biography Service businesses can describe their brand promise clearly. The difficulty is keeping it intact across a 14-hour service, three sittings, a kitchen running short and a new starter on the floor. That gap, between corporate standard and the table the guest is actually sitting at, is the problem Peter Avis has spent a career solving. He began as a dishwasher in Liverpool and ran kitchens, floors and rooms up through the ranks at named London venues. By 2009 he was UK Restaurant Manager of the Year at Babylon Restaurant in The Roof Gardens, Kensington. Babylon had taken Best London Restaurant at the Visit London Awards a year earlier under his management. Fifteen years inside the Virgin Group followed, working closely with Sir Richard Branson and the Virgin Limited Edition team. He was part of the launch teams for Mont Rochelle in South Africa and Kasbah Tamadot in Morocco, brands where service is the product. In 2020 he was appointed General Manager of Galvin at Windows and 10 Degrees Bar at the London Hilton on Park Lane, succeeding Fred Sirieix. That breadth gives him an unusually grounded view of engagement, recognition and service culture. He chairs the UK Guild of Restaurant Services and holds Fellow status at the Institute of Hospitality. Boards and operational leaders book him because he can talk about engagement, retention and customer experience in the language of a working operator, not a consultant. Key speaking topics Customer service and guest experience Employee engagement in service businesses Building high-performing hospitality teams Leadership in service operations Delivering on a brand promise Recognition, retention and culture in frontline industries Ideal for Hospitality, leisure and retail leadership teams and operations directors Customer experience and service excellence functions across consumer-facing industries HR and people leaders working on engagement and retention in frontline workforces Conferences focused on service culture, brand delivery and operational excellence Audience outcomes A practical view of how recognition, recruitment and floor leadership change guest outcomes A clearer understanding of where brand promise breaks down between executive intent and frontline delivery Specific examples from named flagship operations rather than generic service theory Confidence that service excellence is a managed system, not a personality trait

Why organisations work with Peter Cross He has held the customer experience seat at one of the UK’s most service-known retailers. As Customer Experience Director at the John Lewis Partnership, he was responsible for the customer agenda across both John Lewis and Waitrose at a moment of acute pressure on British retail. His thinking is now codified in book form. Start with the Customer, published by Pearson in 2025 and called “the essential text on customer experience” by The Grocer, gives audiences a usable framework, including a “lexicon of customer needs” that distinguishes transactional, interactional, core and higher-level requirements. As Vice President of the Institute of Customer Service, he sits at the centre of the national conversation about service standards, with sight of how the issue plays out across sectors rather than inside a single company. His career holds two seats most operators never combine: ten years inside the Mary Portas consultancy that worked on the 2011 Portas Review, and eight years inside the John Lewis Partnership. He has built the strategy and lived with the consequences. Biography highlights Former Customer Experience Director at the John Lewis Partnership, with the brief extended to cover Waitrose Co-author of Start with the Customer (Pearson, 2025), called “the essential text on customer experience” by The Grocer Vice President of the Institute of Customer Service Ambassador for the Retail Trust and Leader in Residence at Leeds University Business School Ten-year business partnership with Mary Portas at her retail agency Earlier senior roles at L’Oréal, Burberry and Alfred Dunhill Biography Between 2017 and 2021, two of Britain’s most service-known retailers, John Lewis and Waitrose, were pressured by pure-play online players and a public mood shifting hard toward speed. Holding their character through that period was the customer experience brief, and it sat with Peter Cross. Before John Lewis, he spent ten years as business partner to Mary Portas at her retail agency. Their work together included charity-shop reinvention and the 2011 Portas Review of the British high street, commissioned by government. Earlier still came senior marketing roles at L’Oréal, Burberry and Alfred Dunhill. He has occupied both the operator’s chair and the advisor’s chair. Start with the Customer, his 2025 Pearson book co-written with Institute of Customer Service CEO Jo Causon, was called “the essential text on customer experience” by The Grocer. The book argues that service has been quietly reduced to process, and that technology cannot substitute for the cultural work of building a service organisation from the CEO’s desk down. He now serves as Vice President of the Institute of Customer Service, Ambassador for the Retail Trust, and Leader in Residence at Leeds University Business School. The thinking he brings to senior teams centres on a framework from his book: the “lexicon of customer needs,” which separates requirements into transactional, interactional, core and higher-level categories. The standards he asks organisations to meet are ones he held himself, for eight years, on the customer agenda at the John Lewis Partnership. Key speaking topics Customer experience strategy Service culture The lexicon of customer needs Customer behaviour and expectation Leadership in customer-facing organisations Employee engagement and frontline empowerment The future of retail Ideal for Boards and CEOs setting the customer agenda for the next strategic cycle CMOs, Chief Customer Officers and Customer Experience Directors making the case for cultural investment alongside technology spend Retail and consumer-facing leadership teams under pressure from online competitors HR and people leaders responsible for service culture and frontline engagement Audience outcomes A vocabulary for the different types of customer need (transactional, interactional, core, higher-level) and where each one surfaces across the customer journey The case, evidenced through John Lewis and Mary Portas-era examples, for treating service culture as a board-level discipline A way to test whether technology investment is enabling service or quietly substituting for it The “golden rules and cardinal sins” of service that separate brands customers stay with from brands they leave