Erica Dhawan: Biography highlights
Ranked among the Top 50 world’s most influential management and business thinkers on the 2021 Thinkers50 list, Erica Dhawan is the world’s leading authority on 21st-century Collaboration and Connectional Intelligence.
Full biography of Erica Dhawan
Erica Dhawan’s background
She challenges audiences and organizations to innovate faster and further, together. Her newest book – Digital Body Language – decodes the new signals and cues of effective collaboration and teamwork in a digital-first human workplace.
Erica Dhawan is the Founder & CEO of Cotential, a global organization that helps companies, leaders, and managers leverage 21st-century collaboration skills and behaviors to improve game-changing performance.
Erica ranked #12 motivational speaker globally according to Global Gurus 2021 list. She is also the co-author of the bestselling book Get Big Things Done: The Power of Connectional Intelligence, named #1 on What Corporate America is Reading. Dhawan was named by Thinkers50 as “The Oprah of Management Ideas” and featured as one of the Top 20 Management Experts around the world by Global Gurus.
She hosts the award-winning podcast ‘Masters of Leadership.’ Erica speaks on global stages ranging from the World Economic Forum at Davos to TED and for companies such as Coca-Cola, FedEx, Goldman Sachs, Walmart, SAP, and Cisco. Erica writes for Harvard Business Review, Forbes, and Fast Company. She has degrees from Harvard University, MIT Sloan, and The Wharton School.
Erica is based in Manhattan, where she lives with her husband and two children. She travels internationally for events and offers virtual keynotes and workshops.
Watch Erica in action
Erica was one of the best speakers we've ever had. We left with specific actions to drive more innovation across our teams.'
“Erica’s presentation was an absolute hit.”
"Non-verbal cues are vital to understanding each other. Now that so much communication happens online--and with the massive shift to distance learning and remote workplaces--we need Erica Dhawan’s book more than ever. In Digital Body Language, Erica shares tips and strategies for communicating effectively on chats, emails, and video calls, so everyone can successfully share and connect in the digital age."
Billie Jean King Leadership Initiative
“Erica offers a profound look at how to foster inclusion and better leadership in our digital world."
“Terrific. Our leaders were very engaged and had immediate practical takeaways. Erica made a big impact.”
“Erica’s session was engaging, relevant, and actionable. She is thoughtful, inspirational, and smart with a contagious positive energy. All organizations and executive leaders would benefit from having her as an advisor to drive behavioral change, harness the power of networks, and think beyond traditional cohorts. She is a thought leader in the development of collaborative ways of working, improving productivity and customer engagement and experience.”
“Erica’s presentation was absolutely perfect for our leaders. Our group was diverse and Erica was a hit with everyone! Her storytelling style of presenting along with a healthy dose of informative case studies kept everyone engaged and interested and excited about using connectional intelligence to transform our business."
"As a presenter at our organization's first large scale virtual conference, Erica delivered a keynote session that was not only engaging and thought-provoking, it was extremely relevant to what our organizational membership is currently experiencing. Erica's presentation took viewers outside of their home offices and truly felt like a live, in-person event."
Association for Talent Development
“Erica delivered an outstanding keynote. Her message about digital body language could not be more relevant and timely than it is today.”
Erica's speaking topics
Concrete Empathy: A Playbook for Leading Modern Teams to Innovation
We live in a culture defined by a distinct empathy deficit: The boss who expresses displeasure without giving valuable feedback. The mansplaining colleague who has no interest in the opinions of others. The team member who spends most of the meeting texting and answering emails. Why is empathy today at such a low point? Fewer face-to-face interactions, an ever-accelerating pace of change, and an increasing number of matrixed teams working remotely. In this keynote, attendees will learn practical ways to activate Concrete Empathy to create cultures of psychological safety, employee engagement, wellbeing and innovation. Learning Outcomes:
- Discover simple ways to signal understanding and empathy across difference and distance
- Learn rules of thumb to avoid misunderstanding, ambiguity, and conflict
- Gain tools to foster innovation and create lasting relationships both within your organization and with clients, customers and other key stakeholders
Digital Body Language: Collaborate Faster and Further, Together
Email replies that show up a week later. Video chats full of “oops... sorry no you go” and “can you hear me?!” Ambiguous text-messages. Is it any wonder communication takes us so much time and effort to figure out? How did we lose our innate capacity to understand each other? Humans rely on body language to connect and build trust, but with most of our communication happening from behind a screen, traditional body language signals are no longer visible - or are they? In her keynote, Erica combines cutting edge research with engaging storytelling to decode the new signals and cues that have replaced traditional body language across genders, generations, and culture. In person, we lean in, uncross our arms, smile, nod and make eye contact to show we listen and care. Online, reading carefully is the new listening. Writing clearly is the new empathy. And a phone or video call is worth a thousand emails. In this keynote, Erica will supercharge your teams with collectively understood rules that foster connection, build trust and drive innovation. Learning Outcomes:
- Understand your collaboration style and the digital body language signals you may be broadcasting (even if you don't intend to!)
- Create cultures of maniacal clarity across email, phone, IM, text, video and even live meetings
- Develop a collaboration strategy that fosters valuable relationships, both in-person and online
- End cultures of useless meetings, missed deadlines, and digital misunderstandings
The New Rules Of Human Connection In Digital Communication
Based on upcoming 2019 book and newest white paper When your colleague replies “fine!” are they actually fine… or are they angry? Do you wait hours to get clarification on a vague e-mail? Did that weekend text message from your boss irritate you? We are communicating faster and more often than ever before. We feel like we’re connected – but are we really? We save time using email, right? But then we end up using all of that ‘saved’ time to clarify what we meant in the first place. In person, we can clarify context immediately. We rely on body language and tone to grasp the real meaning. With our digital walls up, we lose subtext and nuance. We all leave a digital impression on each other. If someone doesn’t text back for hours or even days, do you think they are being rude? Is using an emoji or LOL unprofessional, or creating a human connection with your team? What impression does your boss, team, or colleague think of that kind of behaviour? Whether your team works on separate floors, buildings or even countries, they have to connect online in order to collaborate.These new misunderstandings are happening all day, every day. They’re reducing your employee engagement, morale, and team performance each time. In this keynote, you will learn new rules and nuances of creating human connection in digital communication, led by collaboration expert Erica Dhawan. Learning objectives include how to: - Understand your digital communication style and what signals you are broadcasting (even if you don’t intend to!) - Reduce the confusion and frustration that comes with communication across all our various mediums, like email, phone, IM, text, apps and even live meetings - Develop a digital communication strategy to create the highest performing teams - Understand and use digital subtext to create real intellectual and emotional connection, no matter the distance
Get Big Things Done: The Power of Connectional Intelligence
We live in a world of endless meetings, emails, and constant cross-team dysfunction, duplication and delays. Our collaboration skills aren’t always working to unlock better value in our business. As radical a concept as Emotional Intelligence was in the 90s, Connectional Intelligence is turning people into superconnectors who accelerate innovation, break down silos and foster breakthrough bottom line impact by harnessing the power of networks.
- Learn successful tactics to address communication overload and foster authentic, innovation-driving relationships
- Discover tools to break down silos and keep teams aligned, accountable, and motivated both in-person and online
- Gain specific actions to foster loyalty, respect, collaboration, and innovation across stakeholder networks, regardless of physical distance