Employee Engagement

Why organisations work with Csaba Toth He runs ICQ Global, a people development business with more than 200 licensed partners across 45-plus countries, which means his methods have been pressure-tested in genuinely multicultural settings rather than theorised in one market. The Global DISC model is ICF and CPD-accredited and gives leaders one common language for personality, generation, profession, and nationality differences inside the same team. He measures and benchmarks psychological safety, motivational drivers, and cognitive diversity, so the conversation moves from cultural awareness slogans to specific data leaders can act on. His credential stack is unusually substantive: John Mattone Intelligent Leadership coach, Hofstede Insights Associate Partner, Richard Lewis-certified behavioural consultant, three Master’s degrees and an Executive MBA. He co-authored Uncommon Sense in Unusual Times with contributions from Marshall Goldsmith and John Mattone, a credibility marker for senior HR and L&D buyers familiar with that lineage. Biography highlights Founder of ICQ Global, a people development organisation with over 200 licensed partners across more than 45 countries. Developer of the Global DISC model, an ICF and CPD Standards-accredited intercultural behavioural framework. Author of Uncommon Sense in Unusual Times, with contributions from Marshall Goldsmith and John Mattone. Forbes Coaches Council member and Harvard Business Review Advisory Council member. Hofstede Insights Associate Partner and Richard Lewis Communications-certified cross-cultural trainer. Holds three Master’s degrees (Italy, UK, Hungary) and an Executive MBA from Quantic School of Business and Technology. Biography Diversity strategies fail at the level of daily team interaction. People with different nationalities, professions, generations, and personalities sit in the same meeting, draw different conclusions from the same words, and lose trust in each other long before anyone names the problem. That is the gap Csaba Toth set out to close. He founded ICQ Global to make cognitive and cultural diversity measurable. The company now operates with more than 200 licensed partners across 45-plus countries, and its core asset is the Global DISC model, an ICF and CPD-accredited framework that extends the most widely used behavioural model in business with a layer for cultural intelligence. Leaders get a single language for the differences that actually slow teams down. The credentials behind the work are unusually deep. Toth is certified through John Mattone’s Intelligent Leadership programme, holds Human Synergistics accreditation, is a Hofstede Insights Associate Partner and a Richard Lewis Communications-certified behavioural consultant, with further certification in CBT, NLP, and Positive Intelligence. He sits on the Forbes Coaches Council and the Harvard Business Review Advisory Council, holds three Master’s degrees from Italy, the UK and Hungary, and an Executive MBA from Quantic School of Business and Technology. His book, Uncommon Sense in Unusual Times, published with contributions from Marshall Goldsmith and John Mattone, sets out how leaders stay relevant when the people around them increasingly do not think, decide, or communicate the same way they do. That is the practical question he answers in a room. Key speaking topics Cultural intelligence and the Global DISC model Psychological safety in multicultural teams Cognitive diversity and team performance Inclusive leadership across generations and nationalities Communication breakdown in global organisations Motivational drivers and behavioural difference Coaching and people development at scale Ideal for CHROs, Heads of L&D, and Heads of Talent leading global or multicultural workforces. DEI and Inclusion leads moving past awareness work into measurable team outcomes. Leadership development and coaching faculties inside multinational businesses. Senior leaders of cross-border teams where communication and trust have stalled. Audience outcomes A common vocabulary for cultural, generational, and personality differences that a team can use the next day. A clearer read on where psychological safety is breaking down inside their own teams and why. The Global DISC lens applied to a real internal dynamic the audience already recognises. Specific behavioural shifts leaders can make when working across cultures, professions, and generations. A more honest assessment of how cognitive diversity is helping or hurting performance in their organisation.

Why organisations work with Elia Gourgouris Eighteen years of private clinical psychology practice behind the keynote. When he talks about mental health and workplace wellbeing, the substance is clinical experience translated for a corporate audience. A named framework in 7 Paths to Lasting Happiness, now published in Mandarin, Cantonese and Greek editions. Audiences leave with a structured model they can put into operational practice the following week. A dedicated crisis playbook in 7 Keys to Navigating a Crisis, co-written with Konstantinos Apostolopoulos for pandemic-era and crisis conditions. Useful when leaders need wellbeing guidance that still works when the ground is moving. Active across the US and Europe, with recent keynotes at KPMG’s 25 HR Symposium and the Hellenic Institute of Customer Service in Greece. A practical option for organisations with European operations that want a speaker fluent in both Anglo-American and Greek corporate cultures. Works with leaders between events, not only from the stage. An active executive coaching practice means the keynote is grounded in current client work, and follow-up coaching is available when an organisation needs more than a one-off session. Biography highlights President of The Happiness Center, a positive psychology practice focused on corporate wellness and personal success. Founding Partner at The Global Institute of Thought Leadership. Author of 7 Paths to Lasting Happiness, Amazon bestseller translated into Mandarin, Cantonese and Greek. Co-author with Konstantinos Apostolopoulos of 7 Keys to Navigating a Crisis: A Practical Guide to Emotionally Dealing with Pandemics and Other Disasters. Keynote engagements include KPMG’s 25 HR Symposium, the Hellenic Institute of Customer Service, and sessions for Bank of America audiences. BA in Psychology from UCLA, followed by MA and PhD in psychology, and eighteen years in private clinical practice before moving into executive coaching and keynote work. Regular contributor to Thrive Global; co-host of The Kindness and Happiness Connection podcast. Biography Workplace wellbeing programmes often fail at the join between clinical insight and operational reality. Clinicians know what changes behaviour under pressure. Boards know what gets funded. Most corporate well-being work lives in the first category without translation to the second. Eighteen years as a clinical psychologist in private practice sit behind Dr. Gourgouris’s current work as an executive coach and keynote speaker. His 7 Paths to Lasting Happiness framework, published in 2015 and now available in Mandarin, Cantonese, and Greek editions, is the practitioner synthesis of that clinical career. The second book, 7 Keys to Navigating a Crisis, co-written with Konstantinos Apostolopoulos, extends the framework to acute conditions. It was written during the pandemic and has since been used across corporate transitions and personal adversity. Recent corporate keynotes include KPMG’s 25 HR Symposium, the Hellenic Institute of Customer Service, and sessions for Bank of America audiences. Outside the corporate practice, Gourgouris was Executive Producer of the reality series Cash Cowboys and is developing a new series, The Kindness Givers. He contributes regularly to Thrive Global and co-hosts The Kindness and Happiness Connection podcast. The media work reaches audiences that the HR briefing rarely does, and carries the same clinical argument across. Key speaking topics Positive leadership Corporate wellbeing and mental health Workplace culture and trust Resilience and agility Crisis navigation and recovery Employee engagement and retention Ideal for CHROs and people leaders are rebuilding culture after a period of change or organisational distress. CEOs and senior leadership teams where burnout and retention have become board-level issues. Wellbeing and mental health function leaders looking to add clinical credibility to in-house programmes. Corporate audiences in Greece and wider Europe, where a speaker fluent in both Anglo-American and Greek corporate cultures adds value. Audience outcomes The 7 Paths to Lasting Happiness model is applied to personal practice and to how a team is run. Language and evidence to argue for wellbeing and mental health as measurable business inputs. Specific techniques for building team resilience and trust that can be used in the next team meeting. A clinical perspective on what actually changes behaviour under pressure, and what tends to fail.

Why organisations work with Shola Kaye Her Emotional Audacity™ framework reframes empathy as an organisational capability – not a personal virtue – giving leaders a structured approach to courageous communication that is immediately applicable in high-pressure, high-stakes environments She holds an unusual credibility position: a Cambridge and Emory-trained scientist who also performed professionally on four continents. That combination makes her content land differently with technical and analytical audiences who typically resist people-skills programming Her work addresses a gap that DEI programmes and EQ training often miss separately: the intersection of speaking up, psychological safety, and inclusive communication as a single, integrated practice Her two published books and LinkedIn Learning instructor role mean buyers are extending into a content ecosystem, not just a single keynote She has worked across the full range of organisational contexts – from board-level at institutions including The United Nations and Deloitte to company-wide culture programmes – with consistent evidence of rebooking Biography highlights BA Natural Sciences, Cambridge University; PGCE, Oxford University; MSc Analytical Chemistry / Neuropharmacology, Emory University, with postgraduate research at the U.S. Centers for Disease Control Early career in IT management consulting with clients including Goldman Sachs and Prudential Assurance, followed by account director roles in aviation and finance Professional entertainer and jazz singer; performed on four continents including BBC appearances Author of How to be a D.I.V.A. at Public Speaking (Amazon.com #1 bestseller) and Big Talk, Small Talk and Everything in Between (Callisto Media, 2020) Winner of the Jenny Seagrove Speaking Award (2016); Distinguished Toastmaster (DTM), Toastmasters International; Fellow of the Royal Society of Arts (FRSA) Regular contributor to Management Today, HR Zone, and People Management; featured in Marie Claire, Harper’s Bazaar, Forbes, and BBC; TEDx speaker on empathy in the workplace Biography Shola Kaye spent her early career moving between worlds that rarely overlap: neuroscience research at the U.S. Centers for Disease Control, management consulting at investment banks in New York and London, and professional performance on stages across four continents. That trajectory is not a curiosity: it is the basis of her work. She understands analytically rigorous environments, the dynamics of corporate invisibility, and what it takes to hold a room. The core tension she addresses is one that organisations consistently underinvest in: the gap between stated inclusion values and the actual behavioural competencies required to make them real. Most people, even experienced leaders, struggle to give honest feedback, speak up under pressure, or navigate difficult conversations without defensiveness. Kaye’s Emotional Audacity™ framework names this gap explicitly: combining empathy, self-regulation, and courageous communication into a single, teachable practice. Her two books and a TEDx talk on workplace empathy establish the intellectual architecture behind the keynotes. Her contributors to Management Today, HR Zone, and People Management position her as a credible voice in the professional management conversation, not only on the conference circuit. Clients including The United Nations, Deloitte, HSBC, Google, and IBM have rebooked or extended her programmes into training formats, evidence that the content holds beyond a single session. What makes Kaye distinctive in a crowded DEI and communication space is the precise nature of her argument: that empathy, done seriously, is not a softening of leadership but a structural condition for high performance. For organisations navigating transformation, hybrid work, or underrepresentation challenges, that reframe tends to land where other approaches have not. Key speaking topics Empathy at work Inclusive leadership Psychological safety and communication Emotional intelligence Courageous workplace communication Diversity, equity and belonging People-first culture Feedback and difficult conversations Ideal for CHROs and People Directors building cultures where psychological safety is a practical reality, not an aspiration Leadership development programmes targeting mid-to-senior leaders managing diverse, distributed, or technically-oriented teams Organisations running DEI initiatives that need to move beyond awareness into behavioural change International Women’s Day and women’s leadership events where communication confidence and visibility are the focus Audience outcomes A named framework (Emotional Audacity™) for integrating empathy, courageous communication, and inclusive behaviour into daily leadership practice Practical tools for navigating difficult conversations, delivering constructive feedback, and creating environments where people feel safe to speak up Greater understanding of the structural conditions – not just the personal attitudes – that determine whether inclusion is felt in practice Specific techniques for communicating with clarity and impact, particularly for those in technical, analytical, or STEM-rooted working environments Renewed understanding of how communication behaviours at the manager level directly affect team performance, retention, and innovation output

Why organisations work with Zara Janjua She brings broadcast-grade interviewing into corporate rooms, drawing on more than 500 live hours of television and national news experience across BBC, ITV and STV. She is the host NatWest chose for its Women in Business podcast, its skills development series, and its internal What’s The Chat? podcast, which makes her a credible anchor for organisations building long-running internal communications platforms, not one-off events. She has chaired the Financial Alliance for Women Summit and the EBRD Conference on Skills Development in Central Asia, so she is briefed on how senior delegates expect inclusion and skills conversations to be handled at international level. As a Scottish Pakistani broadcaster who reported from the New York Times Climate Hub at COP26 with interviewees including John Kerry and Al Gore, she carries cultural range and journalistic credibility into rooms where both are tested. She is an appointed member of NatWest’s Ethnicity Advisory Council, which gives her a working view of how a major institution actually moves on inclusion, not just how it speaks about it. Biography highlights BAFTA, NTA and RTS award-winning broadcaster across BBC, ITV and STV. Reporter for the New York Times Climate Hub at COP26. Host of NatWest’s Women in Business podcast and What’s The Chat? internal communications podcast. Highly Commended finalist, Women of the Future Awards, sponsored by Oxford University and the Financial Times. Named in Scotland’s Top 100 Business Women, 2024. Columnist for The Scottish Sun and contributor to The Guardian; founder of Scottistani Productions. Biography The corporate stage rewards a specific kind of host. Someone who can interview a senior leader without flattening them, hold a panel to its actual argument, and carry an audience through difficult subject matter without performing concern. Janjua has spent more than fifteen years building that craft in live television and national news. Her broadcasting career runs across BBC, ITV and STV, with national news, daytime and comedy credits, and more than 500 live hours of TV. She reported for the New York Times Climate Hub at COP26, securing interviews with John Kerry, Al Gore, Stella McCartney and Vanessa Nakate. That same interviewing discipline now shapes how she chairs summits and moderates panels for commercial clients. NatWest is the clearest signal of how she is used inside organisations. She hosts the bank’s Women in Business podcast, its skills development series and its internal What’s The Chat? podcast, and sits on its Ethnicity Advisory Council. That mix, external editorial work and internal communications anchoring, is the working pattern her corporate clients buy into. She has also chaired the Financial Alliance for Women Summit and the EBRD Conference on Skills Development in Central Asia, and she was named a Highly Commended finalist for the Women of the Future Awards, sponsored by Oxford University and the Financial Times. Her recurring subject matter, women’s progression, inclusion, mental health and engagement, is held together by a journalist’s instinct for the question that actually advances the conversation. Key speaking topics Event hosting and moderation Panel chairing and interviewing Internal communications and employee engagement podcasts Women in business and women’s progression Diversity, equity and inclusion Mental health in the workplace Storytelling and business communication Ideal for CHROs, internal communications leads and DEI directors anchoring long-running internal channels. Boards, summit organisers and awards committees commissioning a host for inclusion, women in business or skills conferences. Financial services, professional services and public-sector organisations briefing a moderator on senior international panels. International Women’s Day, employee resource group and culture-led event sponsors. Audience outcomes A panel or summit that lands its argument rather than drifting between speakers. An internal communications moment that employees actually listen to, anchored by a broadcaster they recognise as credible. Senior speakers drawn out on substance, not left to recite prepared lines. Sensitive subject matter on inclusion, mental health or women’s progression handled with editorial care.

Why organisations work with Vlatka Hlupic A single, evidence-led system of organisational transformation, built from more than two decades of research and field application across companies including GlaxoSmithKline, BP, SAP, Burberry, and the European Commission A measurable diagnostic, the Organisational Health Scan (developed from her 6 Box Leadership instrument), that lets a leadership team baseline its current culture, identify the constraints holding performance back, and track shift over time The intellectual authority of an academic who chairs a faculty position at Hult Ashridge and has published in Harvard Business Review, paired with the practitioner credibility of a CEO running her own consultancy A clear position on what comes after command-and-control management, set out in two books that have been recognised by Forbes, the Axiom Business Book Awards, and the CMI Biography highlights Professor of Leadership and Management, Hult Ashridge Executive Education Founder and CEO, Management Shift Solutions Ltd; Founder, Drucker Society London Author of “The Management Shift” (Palgrave Macmillan) and “Humane Capital” (Bloomsbury) “The Management Shift” listed by Forbes among the top eight business books of 2014; winner of the Axiom Business Book Award and CMI Management Articles of the Year 2015 Damehood (non-UK) received 2025 for contribution to humanising business; Think Global People “80 Outstanding Global Women 2025” Featured in Harvard Business Review, Financial Times, The Economist, Forbes, and at the Global Peter Drucker Forum Biography Most large organisations are still managed through assumptions that were set in a different industrial cycle. Hierarchy, central control, and extrinsic incentives delivered scale in the twentieth century, but they produce diminishing returns when the work is knowledge-intensive and the workforce expects autonomy. Hlupic’s research argues that the gap between how leaders say they want their organisations to behave and how those organisations actually operate is the single largest drag on engagement and innovation today. Her response is the Management Shift, a five-level model of organisational culture developed across more than a decade of longitudinal research and set out in two books, “The Management Shift” (Palgrave Macmillan) and “Humane Capital” (Bloomsbury). The model describes the steps an organisation moves through as it leaves command-and-control behind, and it sits on top of a diagnostic, the Organisational Health Scan (developed from her 6 Box Leadership instrument), that senior teams use to measure where they actually are. The credentials sit behind the argument, not in front of it. Hlupic is Professor of Leadership and Management at Hult Ashridge Executive Education, Founder and CEO of Management Shift Solutions, and Founder of the Drucker Society London. Her work has been applied inside organisations including GlaxoSmithKline, BP, SAP, Burberry, the European Commission, and the House of Commons. She has contributed to Harvard Business Review, the Financial Times, The Economist, Forbes, and the Global Peter Drucker Forum. In 2025 she received a non-UK damehood for her contribution to humanising business. Forbes listed “The Management Shift” among the top eight business books of 2014, and the work has since picked up the Axiom Business Book Award and the CMI Management Articles of the Year. The throughline across the academic publications, the books, and the client work is the same: a board that wants better engagement, better innovation, and a more durable culture has to change how it leads, and there is now a tested way to do that. Key speaking topics Conscious leadership and the post-command-and-control organisation The Management Shift framework Organisational culture transformation Employee engagement and human-centric leadership Innovation in knowledge-intensive organisations Future of work and digital transformation Humane capitalism and purpose-driven business Culture due diligence for mergers and acquisitions Ideal for CEOs, COOs, and boards re-examining their operating model after restructure, merger, or digital transformation CHROs and chief people officers leading culture change at enterprise scale Senior leadership teams using diagnostic instruments to baseline culture before and after major change programmes Executive education and leadership development functions in large multinationals Audience outcomes A clear five-level map of organisational culture and where their own organisation currently sits on it Specific behaviours that move a team from compliance-driven to engagement-driven performance Evidence from multinationals that have used the Management Shift approach, and what it changed in measurable terms A view of leadership beyond authority, drawn from her HBR work and longitudinal research Language and frame to take into their own executive conversations on culture, engagement, and innovation

Why organisations work with Tonje Elisabeth Aarøe She brings a perspective built from both sides of the transformation equation: having seen digital change from inside Google and Microsoft, and then spent years advising organisations on why the people side of it breaks down. Empulse, the staff engagement diagnostic she co-developed with Professor Sut I Wong at BI Norwegian Business School, gives organisations a structured way to measure how employees are actually experiencing transformation, not how leaders think they are. FranklinCovey’s methodology underpins her advisory work, bringing a globally tested behaviour-change framework rather than a proprietary system built on personal experience alone. Her work addresses a specific failure mode – the 70% change project failure rate – with diagnostic and practical tools rather than motivational reframing. She has delivered in academic and executive contexts across institutions including BI Norwegian Business School and Durham University Business School, giving her work independent intellectual grounding beyond the speaking circuit. Biography highlights Country Manager Norway, FranklinCovey North; the globally recognised leadership and behaviour-change organisation Former Industry Manager, Google Norway; prior enterprise sales and marketing roles at Microsoft Co-developer of Empulse, an employee engagement survey built with Professor Sut I Wong of BI Norwegian Business School to measure employee experience during digital transformation Author of Ignite Your Inner Game Changer (2017) Founder of Growthitude, a transformation and engagement consultancy Guest lecturer at BI Norwegian Business School and Durham University Business School Certified Prosci Change Management Practitioner; certified NLP Trainer Contributor to PECB Insights on digital transformation topics Biography Most digital transformation programmes treat culture as the final phase; the communications plan, the change management appendix. Tonje Elisabeth Aarøe’s argument, built over a career inside Google and Microsoft and then sharpened through advisory work at FranklinCovey, is that this sequencing is the primary reason so many programmes fail. At FranklinCovey Norway, where she serves as Country Manager, Aarøe advises organisations on leadership capability and employee engagement using one of the most widely deployed behaviour-change methodologies in the world. Her practical toolkit includes Empulse, a staff engagement diagnostic she co-developed with Professor Sut I Wong at BI Norwegian Business School, which allows organisations to track how employees are actually experiencing transformation at pace, rather than retrospectively. Before moving into advisory work, she spent the better part of 15 years in corporate technology and digital sales at Microsoft and Google, working with enterprise clients across sectors on digital strategy and commercial execution. That background means she can describe transformation from inside the organisations that defined it, not only from the consulting room. She has guest lectured at BI Norwegian Business School and Durham University Business School, and contributes to PECB Insights. Her work sits at the intersection of operational credibility and structured methodology; a combination that tends to land in rooms where cultural scepticism about change consultants runs high. Key speaking topics Employee engagement in digital transformation Culture change management Change leadership in hybrid and international environments Building high-performing teams Behavioural change at organisational scale Leadership development and execution Digital work culture Ideal for CHROs and People Directors leading culture or engagement programmes during transformation CEOs and leadership teams managing organisation-wide change initiatives Transformation and change leads in mid-to-large organisations implementing new ways of working L&D and executive education programmes looking for practitioner-led content on digital culture Audience outcomes A clearer understanding of why employee engagement, not technology, determines transformation outcomes Practical framing of how culture and behaviour change can be managed alongside – not after – digital implementation Familiarity with diagnostic approaches (including pulse-survey methodology) for tracking engagement during change Specific leadership behaviours that sustain team performance under sustained organisational pressure A more honest account of how digital change actually lands inside organisations, drawn from inside Google and Microsoft

Why organisations work with Tammy Erickson A trilogy of Harvard Business Review Press books on Boomers, Gen X and Gen Y built on primary research, not commentary, giving leaders a defensible base for talent and engagement decisions. A McKinsey Award-winning HBR article (“It’s Time to Retire Retirement”) that reframed how Fortune 500 employers think about late-career workers, still cited in CHRO conversations. Five appearances on the Thinkers50 ranking, evidence that her ideas have stayed relevant across more than a decade of workforce change. Operating credibility from board seats at PerkinElmer and Allergan, plus client work with General Electric, Bank of America and Novartis, so the workforce arguments land with senior commercial leaders, not just HR. Co-direction of London Business School’s “Leading Businesses into the Future” programme, which keeps her arguments calibrated to current senior-executive challenges rather than past research. Biography highlights Adjunct Professor of Organisational Behaviour, London Business School; co-director of the “Leading Businesses into the Future” programme. Founder and CEO of Tammy Erickson Associates, a workforce and engagement advisory firm. McKinsey Award winner, Harvard Business Review, for “It’s Time to Retire Retirement.” Author of the HBR Press generational trilogy: “Retire Retirement,” “Plugged In,” and “What’s Next, Gen X?” Co-author of “Workforce Crisis” (Harvard Business School Press) and “Third Generation R&D.” Former director of Fortune 500 corporations PerkinElmer and Allergan. Ranked on Thinkers50 five times, including 2011, 2013, 2015 and 2017. Biography Most workforce strategies still treat the employee base as one undifferentiated group with a single set of motivations. That worked when one or two cohorts dominated the org chart. It does not work now, with Boomers, Gen X, Millennials and Gen Z sharing teams and reporting lines, each carrying different assumptions about authority, loyalty and what work is for. Erickson built her career on closing that gap. Her Harvard Business Review article “It’s Time to Retire Retirement” won the McKinsey Award and reframed how large employers thought about late-career talent. The argument was not nostalgic or motivational. It was an operating case for redesigning roles, hours and contracts to retain expertise that the demographics said would otherwise walk out. The HBR Press trilogy that followed, “Retire Retirement,” “Plugged In” and “What’s Next, Gen X?,” gave leaders something most generational commentary lacks: a research base built cohort by cohort, with practical implications for engagement, team design and career architecture. Her companion book “Workforce Crisis,” with Ken Dychtwald and Bob Morison, set the broader demographic context. “Leading Across the Ages” was named a Harvard Business Review Breakthrough Idea of 2008. That research sits on top of a working role at London Business School, where she co-directs “Leading Businesses into the Future,” and a track record of Fortune 500 board service at PerkinElmer and Allergan. The result is a voice on workforce questions that boards and executive teams take seriously, because it carries both the scholarship and the operating context. Key speaking topics Multi-generational workforce strategy Employee engagement and the changing employer-employee contract Workforce planning and talent shortage Collaboration in complex organisations Innovation in the intelligent economy Twenty-first century organisational design Future of work and changing assumptions about careers Ideal for CHROs and chief people officers redesigning engagement and retention strategy Boards and executive teams setting talent and workforce policy Heads of organisational development and learning leading multi-generational team programmes Leadership development faculty and HR conferences Audience outcomes A clearer read of how each generational cohort actually behaves inside organisations, beyond the stereotypes Specific implications for talent retention, engagement and team design across cohorts A reframed view of late-career workers as a retention and capacity question, not a cost question An organising frame for redesigning roles, hours and contracts to fit a five-generation workforce Vocabulary senior leaders can use in board and executive conversations on workforce strategy

Why organisations work with Susan Cain A single, defensible thesis. Quiet sold over four million copies, spent multiple years on the New York Times bestseller list and translated into 40 languages, which gives a senior audience a shared reference point before she walks on stage. Operational, not theoretical. Through the Quiet Leadership Institute she has delivered corporate programmes at GE, LinkedIn, Procter & Gamble, NASA and the Dutch Air Force, and partnered with Steelcase to redesign office space around introvert-friendly workflows. Reframes inclusion in language that lands with sceptical executives. Personality bias is a talent and productivity argument, not a values argument, which makes the conversation possible in rooms where DEI has become contested. Cultural reach that pulls audiences in. The TED2012 talk has been viewed more than 30 million times and named by Bill Gates as a personal favourite, and Bittersweet was an Oprah’s Book Club pick in 2023. Biography highlights Honours graduate of Princeton University and Harvard Law School; former Wall Street negotiations attorney Author of Quiet: The Power of Introverts in a World That Can’t Stop Talking, #1 New York Times bestseller, four million copies sold, 40 languages Author of Bittersweet: How Sorrow and Longing Make Us Whole, #1 New York Times bestseller and Oprah’s Book Club selection TED2012 talk “The Power of Introverts” viewed over 30 million times; named by Bill Gates as a favourite TED talk Co-founder of Quiet Revolution and the Quiet Leadership Institute, with corporate programmes at GE, LinkedIn, Procter & Gamble, NASA and the Dutch Air Force Recipient of Harvard Law School’s Celebration Award for thought leadership and the Toastmasters International Golden Gavel Award Biography A third to half of the workforce is introverted, yet most companies are built as though everyone in the room is an extrovert. Hiring rewards the candidate who presents best in an interview. Meetings reward whoever speaks first. Open-plan offices reward visibility over depth of thought. The cumulative cost in lost ideas, attrition and shallow decision-making is significant, and rarely measured. That is the operational problem Quiet named in 2012. The book has sold over four million copies, sat on the New York Times bestseller list for years and been translated into 40 languages, which is why senior leaders tend to arrive at the keynote already inside the argument. The accompanying TED2012 talk has been viewed more than 30 million times and was named by Bill Gates as one of his favourites. The work since then has been practical. Through the Quiet Leadership Institute, founded with former West Point professor Mike Erwin, Cain has run corporate development programmes for organisations including GE, LinkedIn, Procter & Gamble, NASA and the Dutch Air Force. With Steelcase, she co-designed the Quiet Spaces office concept, a direct intervention into the open-plan trend. Her second book, Bittersweet, debuted at #1 on the New York Times nonfiction list and was selected for Oprah’s Book Club in 2023, broadening the conversation into how organisations handle emotion, longing and creativity at work. Her Princeton and Harvard Law training, and her earlier career as a Wall Street negotiator, show up in the way she argues. The case is a talent and productivity case before it is a values case, which is what makes it land in rooms where leaders are tired of the usual inclusion language. Key speaking topics The hidden strengths of introverted leaders Personality bias in hiring, meetings and promotion Workspace and office design for cognitive performance Talent strategy across the introvert and extrovert spectrum Creativity, deep work and the conditions for original thinking Inclusion framed as a productivity argument Emotion, longing and meaning at work (drawing on Bittersweet) Ideal for CHROs, talent leaders and heads of organisational development rethinking how they hire, promote and retain CEOs and senior executives whose workforce skews toward knowledge work, research, engineering or design Heads of workplace strategy and real estate teams designing the next generation of office space Learning and leadership development teams building inclusive leadership curricula that move beyond conventional DEI framing Audience outcomes A concrete vocabulary for the personality bias built into common hiring, meeting and performance practices Specific design choices to test, in meetings, workspaces and team rituals, to surface ideas from quieter staff A reframed argument for inclusion that survives executive scrutiny on commercial grounds A clearer view of where deep work and solitude belong in the operating model of a knowledge organisation

Why organisations work with Rachael Robertson She gives leadership teams a working vocabulary, «No Triangles», «Bacon Wars», «Respect Trumps Harmony», that clients adopt as internal shorthand long after the keynote ends. She has run a workforce in conditions where avoidance was not an option: 18 people, one year, no exit, at Davis Station. The lessons are tested, not theoretical. Her two Wiley-published books, Leading on the Edge and Respect Trumps Harmony, give buyers a defensible, peer-reviewable body of work to point at internally. She speaks specifically to the leadership cost of false harmony: how senior teams that prize getting on quietly underperform teams that prize respect and direct disagreement. She reads as Australian-direct rather than American-motivational, which makes her credible with engineering, mining, finance and government audiences who are allergic to inspirational framing. Biography highlights Led the 58th ANARE expedition to Davis Station, Antarctica, including the year-long winter with a team of 18. Victoria’s youngest ever Chief Ranger, appointed at 32, with responsibility for the state’s South West Region. MBA, Melbourne Business School; BA in Public Relations, Deakin University. Author of Leading on the Edge (Wiley, 2013) and Respect Trumps Harmony (Wiley). Has delivered keynotes across mining, healthcare, finance, construction, retail and government, including ANZ, BHP-Billiton, Chevron, Australia Post and CPA Australia. Biography A workforce of 18 people, locked into Davis Station for the Antarctic winter, cannot be managed with charisma or compromise. Everyone is interdependent, no one can leave, and the dynamics that big organisations spend years tolerating become operational risks within weeks. That is the problem Rachael Robertson was handed in 2005 as the leader of the 58th ANARE expedition. She had arrived there through Victoria’s parks service, where she became the youngest Chief Ranger in the state’s history at 32. After Antarctica she completed an MBA at Melbourne Business School and turned the experience into a deliberate body of leadership work, not a memoir. The frameworks she has built, «No Triangles», «Respect Trumps Harmony», «Bacon Wars», «Lead Without a Title», are codified in her two Wiley books and used by client organisations as internal vocabulary. They focus on a specific failure pattern: senior teams that mistake politeness for cohesion and pay for it later in slow decisions, hidden grievances, and softening accountability. She has spoken to leadership audiences across mining, finance, healthcare, construction and government, including ANZ, BHP-Billiton, Chevron, Australia Post and CPA Australia. The reason she keeps being booked into those rooms is straightforward: she gives senior leaders a small set of behaviours they can name, defend, and install with their own teams the following Monday. Key speaking topics Leadership under sustained pressure Constructive conflict and team accountability Resilience in isolated and high-stakes workplaces Safety leadership and remote operations Building team culture in interdependent environments Women in senior leadership Change-ready organisational cultures Ideal for CEOs, COOs and executive teams running geographically dispersed or high-risk operations Mining, energy, construction, transport and emergency services leadership HR and people directors rebuilding accountability after restructure or hybrid drift Conferences for senior women in operational and technical industries Audience outcomes A named vocabulary for the silent dysfunctions, gossip chains, parked grievances, false harmony, that erode senior team performance. Specific behavioural rules a leader can install the next week, including the No Triangles practice for direct communication. A clearer view of when team harmony becomes a leadership liability rather than an asset. Tested examples of how decisions, conflict and morale hold up when a team cannot escape itself.

Why organisations work with Lucy Adams A people strategy argument built from running HR at the BBC through the Savile crisis, executive pay-off scandals and the move to Salford, not from a consultancy slide deck. A clear, named thesis from HR Disrupted: treat employees as adults, as consumers and as humans, and rebuild HR practice around those principles rather than legacy process. Practical credibility with HR audiences: Disruptive HR runs ongoing training programmes, a membership community and toolkits, so the keynote is connected to a method leaders can adopt afterwards. A track record of reducing management layers and cost at scale, useful for organisations rethinking structure as well as culture. Direct experience of leading the people function through repeated public crisis, relevant to boards considering reputational and workforce risk together. Biography highlights CEO and founder of Disruptive HR, established 2014. Former Director of HR and executive board member at the BBC. Previously Group HR Director at Serco plc and at law firm Eversheds. Author of HR Disrupted: It’s Time for Something Different (Practical Inspiration Publishing, 2nd edition 2021) and The HR Change Toolkit. Co-host of the Disruptive HR podcast. Led HR through the BBC’s move to MediaCityUK in Salford and the opening of the multi-media newsroom in Broadcasting House. Biography Conventional HR was built for stable organisations, predictable careers and a workforce that did what it was told. That world has gone, but most of the apparatus, the annual appraisal cycle, the nine-box grid, the competency framework, the compliance-led policy stack, is still in place. Adams’ work starts from that mismatch and argues the function has to be rebuilt around how people actually work, not how organisations would like them to. The credibility behind the argument is operational. Adams was Director of HR at the BBC from 2009, sitting on the executive board through a period that included the move to Salford, the opening of the multi-media newsroom in Broadcasting House, executive pay-off scandals and the Savile crisis. She reduced the corporation’s management layer by more than 30%. Before the BBC she was Group HR Director at Serco plc and at the law firm Eversheds. In 2014 she founded Disruptive HR, an agency that now runs training, keynotes and a membership community for HR leaders and senior executives. The method is set out in HR Disrupted: It’s Time for Something Different, published by Practical Inspiration and now in its second edition, with a follow-up volume, The HR Change Toolkit, focused on implementation. The thesis: treat employees as adults, as consumers and as humans, and design people practice accordingly. What separates the work from most “future of work” commentary is that it speaks to the people who own the operating model. The audience is HR directors, COOs and CEOs deciding what to keep, what to discard and what to rebuild in the function that ultimately decides whether strategy gets delivered through people or in spite of them. Key speaking topics Modern HR and people strategy Leading change in complex organisations Employee engagement and the new social contract Leadership through crisis and public scrutiny Culture and organisational reinvention Future of work and workforce design Ideal for CHROs and senior HR leaders rebuilding the people function CEOs and COOs reviewing how the operating model is delivered through people Boards and executive teams navigating reputational or workforce crisis Leadership conferences focused on culture, engagement and change Audience outcomes A clear view of which inherited HR practices are creating drag and which are worth keeping. A named framework for redesigning people practice around adults, consumers and humans rather than legacy process. Practical reference points from running HR through sustained organisational crisis at a public institution. A sharper line between people strategy and the broader business strategy it is meant to deliver.

Why organisations work with Liz Wiseman She runs two distinct, primary-research-backed frameworks, Multipliers and Impact Players, that name behaviours leaders can change on Monday morning, not abstractions they have to translate. Her Accidental Diminisher diagnostic gives senior leaders a mirror most are not expecting: the well-intentioned habits, rescuing, idea-spraying, pacesetting, that quietly shrink their teams. The Impact Players research, drawn from 170 executives across ten countries, isolates the behaviours of the contributors managers actually depend on, which CHROs use to recalibrate performance criteria and promotion decisions. Seventeen years inside Oracle, including VP of Oracle University, mean she frames leadership in operating terms a senior corporate audience recognises immediately. Named the top-ranked leadership thinker by Thinkers50 in 2019 and recipient of the Thinkers50 Talent Award in 2023, with continued presence on the ranking. Biography highlights CEO of The Wiseman Group, Silicon Valley leadership research and executive development firm. Author of Multipliers (New York Times bestseller), Rookie Smarts (Wall Street Journal bestseller), and Impact Players (Wall Street Journal bestseller). Thinkers50 Leadership Award winner (2019); Thinkers50 Talent Award winner (2023). Former Vice President of Oracle University and global leader for Human Resource Development across a 17-year Oracle career. Contributor to Harvard Business Review and Fortune; guest lecturer at Brigham Young University and Stanford University. Advises and speaks for clients including Apple, Disney, Google, Microsoft, Nike, Salesforce, and Tesla. Biography The leader who is the smartest person in the room is often the reason no one else in the room is contributing. Liz Wiseman’s research into what she calls Multipliers and Diminishers, published in Multipliers: How the Best Leaders Make Everyone Smarter, isolates the specific habits that determine which one a manager becomes, often without realising. The Accidental Diminisher diagnostic that accompanies the work is now used by leadership teams across global corporations. Before The Wiseman Group, she spent seventeen years inside Oracle, latterly as Vice President of Oracle University and global head of Human Resource Development. That operating background runs through the work. Her frameworks are written for executives who have to act on them, not academics describing them. Impact Players, drawn from interviews with 170 executives across ten countries and surveys of 350 managers, asks a different question: what distinguishes the individual contributors that senior leaders actually rely on in high-stakes moments? The findings reshape how CHROs think about promotion, performance criteria, and the behaviours organisations should be selecting for. She was named the top-ranked leadership thinker on the Thinkers50 list in 2019 and received the Thinkers50 Talent Award in 2023. She contributes to Harvard Business Review and Fortune, and lectures at Brigham Young University and Stanford. Her client roster, Apple, Disney, Google, Microsoft, Nike, Salesforce, Tesla, reflects an unusual fact: organisations with deep internal leadership capability still bring her in. Key speaking topics Multiplier leadership and the Diminisher effect Accidental Diminisher behaviours in senior leaders Impact Players and high-contribution mindsets Leveraging collective intelligence inside teams Rookie Smarts and learning agility under uncertainty Talent identification, promotion, and performance criteria Executive development and leadership capability building Ideal for CHROs redesigning leadership development, promotion criteria, or performance frameworks CEOs and senior leadership teams reviewing how they get more from existing talent Heads of talent and L&D building enterprise leadership programmes Leadership offsites for executive committees and senior management cohorts Audience outcomes Recognition of the specific Diminisher behaviours senior leaders default to under pressure A working vocabulary for the team behaviours that drive disproportionate impact Diagnostic tools, including the Accidental Diminisher profile, that leaders can apply to their own management style Criteria for identifying and developing high-contribution individual contributors A revised view of where untapped capacity sits inside the existing workforce