Strategien zur Talentbindung

Why organisations work with Hollie Castro Operating record across the moments that test a people function: IPO transition at YETI, take-private of BMC Software under Bain Capital and Insight Partners, and VC-backed scale-up at Miro under Accel and ICONIQ. Sits credibly in the boardroom on AI and the workforce, co-chairing the NACD Austin chapter and leading director-level sessions on GenAI governance and the multigenerational workforce. Has actually run HR at global scale: workforces of 1,500 to 50,000, 90 countries, budgets to USD 200 million, 25-plus acquisitions integrated. Bridges Fortune 500 and late-stage start-up worlds, including current advisory work with HR-focused AI founders at Series A through her firm HC Advice. Recognised externally where it counts: Financial Times Group Top 100 Board Candidates and the HR Transformation award at Silicon Valley’s High Tech Symposium. Biography highlights Five-time CHRO and Chief Administration Officer: YETI, BMC Software, Talisman Energy, Miro, Kony. Co-Chair, Austin Advisory Board, National Association of Corporate Directors. Advisory Board Member, Texas A&M Mays School of Business Center for Human Resources. Stanford University and NACD certified Corporate Director; MBA, Thunderbird School of Global Management. Financial Times Group Top 100 Board Candidates; HR Transformation award, Silicon Valley High Tech Symposium. Published in Fast Company, Forbes, The Corporate Board, and Directors & Boards; featured at HR Retail and on the Revenue Builders podcast. Biography Few HR leaders have sat in the seat across as many high-pressure transitions. As CHRO, Castro took YETI through its IPO from private equity ownership at Cortec, led BMC Software through its take-private under Bain Capital and Insight Partners, and ran people strategy at Miro and Kony alongside Accel and ICONIQ Capital. The thread across those mandates is the same: HR as an operating discipline tied to capital events, not a support function. Her scope has been unusually broad. Workforces of 1,500 to 50,000, operations in 90 countries, budgets to USD 200 million, and more than 25 acquisitions integrated. That range includes the cultural architecture work that ESG and compensation committees now ask for, as well as the harder M&A integration calls that decide whether a deal earns its thesis. The board work has become a second discipline. Castro co-chairs the Austin advisory board of the National Association of Corporate Directors and led the 2024 NACD Director Summit conversation on how boards govern GenAI alongside a five-generation workforce. She is a Stanford and NACD certified Corporate Director, a Thunderbird MBA, and was named to the Financial Times Group’s Top 100 Board Candidates. Today she advises HR-focused AI founders at Series A through HC Advice and writes for Fast Company, Forbes, The Corporate Board, and Directors & Boards on the governance questions that follow when HR is asked to deploy AI at scale. Key speaking topics The CHRO as a strategic business partner Generative AI in HR and talent acquisition Global HR strategy and M&A integration Board governance of AI and the workforce Scaling people functions through IPO and take-private events ESG, compensation, and human capital in the boardroom The multigenerational workforce Agile HR and design thinking Ideal for CHROs, Chief People Officers, and CPO-track HR leaders preparing for board-facing roles. Boards, compensation committees, and audit committees engaging with AI, human capital, and ESG oversight. CEOs and executive teams in private equity portfolio companies or scale-ups preparing for IPO, M&A, or take-private events. Leadership programmes for senior women in operating and director roles. Audience outcomes A clearer picture of what boards now expect from HR on AI, talent risk, and human capital reporting. Specific reference points on integrating HR through IPO, take-private, and cross-border M&A. A working view of how generative AI is changing talent acquisition and the CHRO operating model. Director-level language for governing AI ethics, workforce design, and compensation in tandem.

Why organisations work with Imran Rehman He runs a working team-measurement platform, Kokoro, so his sessions draw on live data from teams rather than abstract models. His thesis reframes the problem: fix the environment, not the individual. That shift gives HR and transformation leaders a more tractable lever than personality interventions. He combines executive coaching practice with product building, which gives senior teams a rare mix of one-to-one diagnostic instinct and systems thinking in the same room. He works fluently in English and German and operates across European corporate and multinational contexts, which suits international leadership audiences. His book “Sum of Many” gives the work a named, published argument leaders can reference after the session. Biography highlights Co-founder of Kokoro (Kokoro GmbH, Vienna), a real-time team and leadership analytics platform founded in 2018. Author of “Sum of Many,” featured on the Chapters Of My Life podcast (Life Book 45). Certified business and executive coach, European Business School (EBS). Bilingual working languages: English and German; based in Vienna, Austria. Signature talks include “The Science of Great Teams,” “The Myths of Measuring Humans,” and “Preventing Team Burnout: 6 Evidence-Based Actions for Success.” Professional coaching practice spanning multiple sectors and geographies, with a focus on senior leadership teams and organisational development. Biography Most teams are not underperforming because the people in them are weak. They are underperforming because the environment around them quietly punishes candour, overload is treated as a personal resilience problem, and the signals that matter are read too late. This is the terrain Imran Rehman works in. He is co-founder of Kokoro, a Vienna-based platform that measures psychological safety, belonging, and the conditions of healthy high performance in real time. Kokoro was founded in 2018, and the product sits behind his speaking: the data he references is the data his clients are generating, not borrowed survey research. His book “Sum of Many” argues the same point in long form. Stop trying to fix individuals. Build environments where ordinary people can do unusually good work together. It is a direct challenge to a lot of standard leadership development, and it gives his keynotes a single, testable claim rather than a list of tips. He is a certified executive coach through the European Business School and works fluently in English and German across European and multinational organisations. The coaching practice and the product are not separate lives. One informs the other, which is why his sessions land with HR directors and operating leaders who have already sat through the generic version of this topic. Key speaking topics Psychological safety in teams Belonging and team dynamics Data-informed team performance Healthy high performance and burnout prevention Leadership development and coaching Organisational development and culture Ideal for CHROs, CPOs, and heads of organisational development responsible for team effectiveness at scale Senior leadership teams preparing for a step-change in performance expectations Transformation and change leaders who need measurable people indicators alongside operational ones International and German-speaking leadership audiences in multinational corporate settings Audience outcomes A working definition of psychological safety that is specific enough to act on, not just reference A shift in framing from individual performance fixes to environmental design A view of what can and cannot be usefully measured in team behaviour, and why most surveys fail Evidence-based moves for preventing team burnout before it shows up in attrition figures A shared language for senior teams to diagnose their own dynamics in the weeks after the session

Why organisations work with Jahkini Bisselink She sits inside Whetston Strategic Foresight, a practice built for long-range corporate planning, which means her insights arrive as briefable strategy inputs rather than generational commentary. She is one of the few speakers who is both a member of Generation Z and a trained foresight researcher of it, which closes the gap between authentic voice and analytical distance. Her UN Youth Representative work involved structured consultations with more than 4,000 young people, giving her data depth most generational speakers cannot match. Senior clients including Deutsche Telekom, the European Parliament, and Lloyds Banking Group have used her to shape leadership conversations about Gen Z, not as a panel novelty. She works in English and Dutch, and she presents to boards, HR functions, and customer experience teams without translating the message between them. Biography highlights Dutch United Nations Youth Representative, 2017 to 2019, elected through open national election. First UN General Assembly speech delivered at age 18. Youth expert at Whetston Strategic Foresight, Amsterdam, since 2020. TEDxYouth@Maastricht speaker, March 2019, “Why Youth Participation is Key”. Named in MIPAD (Most Influential People of African Descent) Class of 2023. Corporate clients include Deutsche Telekom, the European Parliament, Lloyds Banking Group, Rabobank, R/GA, and AVEVA. Biography A quarter of the workforce is now Generation Z, and most leadership teams are still describing them in language borrowed from coverage of millennials a decade earlier. The result is a steady mismatch between what organisations design for younger employees and customers, and what those groups actually want. Closing that gap is now a board-level problem, not an HR one. Bisselink works inside Whetston Strategic Foresight in Amsterdam, where her job is to translate generational research into corporate strategy. Whetston is a foresight practice, not a marketing agency, which shapes how her work lands: she briefs leadership teams the way a strategy consultant would, with a defined argument and named implications, rather than offering generational colour. Her credibility on Gen Z is built on two layers. She is a member of the generation, born in Amsterdam in 1999. She also spent two years as the Dutch United Nations Youth Representative, running structured consultations with more than 4,000 young people across the country and presenting their views at the UN General Assembly in New York. That fieldwork, conducted before she joined Whetston, is the data foundation under her current commercial work. Boards and HR functions at Deutsche Telekom, Lloyds Banking Group, the European Parliament, and Rabobank have used her to pressure-test assumptions about how their next generation of employees and customers actually decide. She was recognised in the MIPAD Class of 2023 for the same body of work. Key speaking topics Generation Z in the workforce The multigenerational workplace Future of customer experience Strategic foresight and generational trends Corporate purpose and youth activism Talent attraction and retention for the next generation Ideal for CHROs and heads of talent rebuilding attraction and retention strategies around a Gen Z-majority workforce CMOs and customer experience leaders whose growth segment is now Gen Z Executive teams and boards reviewing workforce, culture, and brand strategy through a generational lens Public sector and policy bodies that need a credible Gen Z voice in stakeholder conversations Audience outcomes A clearer read on what Gen Z employees and customers actually decide on, separated from common media generalisations. Specific implications for how attraction, retention, and customer strategy need to change inside the audience’s own organisation. A working understanding of the friction points between four working generations and where leaders are still managing on outdated assumptions. Direct exposure to a Gen Z researcher whose evidence base is consultation work, not commentary.

Why organisations work with James King He has applied the same performance method inside Tier One military units, hedge funds including Citadel and AKO Capital, and elite sport at the Toronto Blue Jays, Seattle Mariners and Premier League level. Few practitioners have credibility across all three worlds. His book Accelerating Excellence gives a leadership team a shared operating language for confidence, motivation, resilience and skill acquisition, drawn from primary work with outlier performers rather than from secondary research. Case studies from his work have been presented inside the MBA programmes at Oxford, Harvard, MIT and Princeton, which means his material has been pressure-tested by the most analytically demanding audiences in management education. Endorsed in named testimonials by General Stanley McChrystal, the President and CEO of the Toronto Blue Jays, and the founder of Mandara Capital, which is a rare credential set across military, sport and capital markets. He treats psychological skill as something a senior team can train, not something they either have or do not, which gives executives a route into performance work without the soft language that usually accompanies it. Biography highlights Author of Accelerating Excellence: The Principles that Drive Elite Performance, published 2021. MSc in Performance Psychology, University of Edinburgh. Performance work with hedge funds including Citadel, AKO Capital and Mandara Capital, and with Norges Bank Investment Management. Performance work with elite sports organisations including the Toronto Blue Jays, Seattle Mariners, Premier League clubs and Team GB. Performance programmes inside specialist military units, including UK Special Forces and US Navy SEAL formations. Host of the Accelerating Excellence podcast and developer of the “Train the Operating System” application. Biography Most leadership teams have built their careers on capability. The next bar is composure: the ability to think, decide and recover when conditions stop cooperating. That bar is where King operates, and it is the bar he has watched outlier performers cross inside special operations, hedge fund trading floors and elite sport. His book Accelerating Excellence sets out the principles he has seen produce sustained elite performance across those settings. The argument is unfashionably specific. Confidence, motivation, resilience and rapid skill acquisition are trainable behaviours with underlying mechanisms, not personality traits. The work is grounded in his MSc in Performance Psychology from the University of Edinburgh and fifteen years of advising at the top of those domains. The list of organisations he has worked with reads as cross-disciplinary on purpose. Citadel, AKO Capital and Norges Bank Investment Management on the capital side. The Toronto Blue Jays, Seattle Mariners, Premier League clubs and Team GB on the sports side. UK Special Forces and US Navy SEAL formations on the military side. The same operating principles travel across all three. Case studies from his work have been presented at the MBA programmes at Oxford, Harvard, MIT and Princeton. He has been publicly endorsed by General Stanley McChrystal, by the President and CEO of the Toronto Blue Jays, and by the founder of Mandara Capital. For a senior team trying to raise its standard of decision-making under pressure, that combination of operational depth and analytical credibility is unusual. Key speaking topics Performance psychology for senior leaders Decision-making under pressure Resilience and recovery in high-stakes environments Talent identification and accelerated skill acquisition Building elite teams Strategy and continuous improvement in competitive systems Ideal for Executive committees and boards under sustained operational pressure Investment partners and trading leadership in capital markets Heads of high-performance and senior coaches in elite sport Specialist units and leadership in defence, security and emergency services Audience outcomes A clear language for the psychological skills that separate sustained elite performers from one-off high performers A diagnostic for where their own team is leaking performance under pressure Specific principles for building confidence, motivation and resilience as trainable behaviours A faster, more deliberate model for skill acquisition than the standard 10,000-hour assumption Cross-domain reference points from military, capital markets and elite sport that travel back into their own context

Why organisations work with Jason Lauritsen He turns the manager-employee relationship into a working model, not a slogan, through The Check-In Method, a named and published approach leaders can install the week after the keynote. His research seat at Quantum Workplace gave him visibility across thousands of employers and millions of engagement responses, which grounds every claim in pattern data rather than anecdote. His book Unlocking High Performance reframes performance management as a relationship discipline, endorsed by Daniel H. Pink, and is used by HR leaders as a practical redesign guide. He speaks fluently to both the CHRO and the frontline manager, which is rare. The same session lands with executives rethinking policy and with line leaders rethinking their next one-to-one. He brings the credibility of an operator who has run the system from both sides: corporate HR leadership where he helped double revenue per employee and halve turnover, and now CEO of Connected Performance Group, advising executive teams on the same problem at the source. Biography highlights CEO of Connected Performance Group, advising CEOs and executive teams on the performance systems that turn strategy into execution. Creator of the Connected Performance System, a framework for leadership clarity, alignment, and performance enablement, with original research presented at Workhuman Live Orlando 2026. Author of Unlocking High Performance (Kogan Page, 2018), a performance-management redesign endorsed by Daniel H. Pink. Co-author with Joe Gerstandt of Social Gravity: Harnessing the Natural Laws of Relationships. As a corporate executive, helped double revenue per employee while cutting employee turnover in half. Former Director of Best Places to Work at Quantum Workplace, leading research across thousands of participating organisations. Biography Engagement has been one of the most measured aspects of corporate life for two decades, and it has barely moved. The data is rich, the pulse surveys run quarterly, and most managers still cannot describe what actually changes a disengaged employee’s trajectory. That gap between measurement and behaviour is the terrain Jason Lauritsen works in. Earlier in his career, as a corporate executive, he helped double revenue per employee while cutting turnover in half. He then led the research team for the Best Places to Work programme at Quantum Workplace, which gave him a cross-sectional view of engagement data across thousands of employers. The conclusion he draws from both sides is direct: employees do not experience work as a contract or a process, they experience it as a relationship, and they leave when the relationship fails. That thesis runs through two books. Unlocking High Performance (Kogan Page, 2018) argues that performance management collapses when it is built as a compliance process and works when it is built around conversation. Social Gravity, co-authored with Joe Gerstandt, maps the laws that govern how workplace relationships actually form. The Check-In Method, the framework he is best known for, translates the relationship argument into the specific moments managers can do differently on a Monday morning. As CEO of Connected Performance Group, his current work goes one layer up. The Connected Performance System treats connection as the operating mechanism through which strategy turns into execution, and locates the leadership, cultural, and operational conditions that strengthen or erode it. Cited across Forbes, Fast Company, HR Executive, Talent Management, and SHRM, his sessions give CHROs and executive teams a named system to install, not just an argument to agree with. Key speaking topics Employee engagement Connection as a performance driver Performance management redesign The manager-employee relationship Employee experience Talent retention Workplace culture Ideal for CHROs and VPs of People rethinking engagement or performance strategy HR and people-team leaders preparing a manager-effectiveness programme Executive teams whose engagement scores have plateaued and whose attrition is climbing Line manager audiences at leadership summits, where the goal is behaviour change, not theory Audience outcomes A clear model for treating the manager-employee bond as a relationship, with the specific manager behaviours that sustain it. The Check-In Method as an installable practice, including the questions managers can use in their next one-to-one. A diagnosis for why performance management processes fail, and what to redesign rather than patch. A sharper read of engagement data, so leaders stop optimising scores and start changing the experience behind them. Language HR and line leaders can share, which closes the gap between policy intent and what employees actually feel.

Why organisations work with Jason Roberts He is the named architect of the 2012 player boycott of the Kick It Out campaign, which produced the PFA’s six-point plan and a UK Rooney Rule for coaching appointments. He can speak to inclusion as institutional reform, not as awareness work. He runs football development across CONCACAF’s forty-one member associations, including the Coaching Convention and the Pro Licence, which gives him a working operator’s view of talent pathways and governance at scale. He built and still leads the Jason Roberts Foundation, active since 2007 across the UK and Grenada, with a documented record of programme delivery rather than badge philanthropy. His MBE was awarded for services to sport in both Grenada and London, recognition of cross-jurisdiction social impact, not single-country celebrity endorsement. He has a long broadcast track record (BBC 5 Live 606, Match of the Day 2, Sky Sports), so he handles audience and conversation with the fluency of a working presenter. Biography highlights Chief Football Development Officer, CONCACAF, leading coaching education and grassroots infrastructure across forty-one member associations. MBE, 2010 New Year Honours, for services to sport in Grenada and London. Founder and chair, Jason Roberts Foundation, established 2007, operating in the UK and Grenada. Premier League career across West Bromwich Albion, Wigan Athletic, Blackburn Rovers and Reading; full Grenada international. Director, West Bromwich Albion Football Club Limited (board appointment, April 2026). Broadcaster for BBC Radio 5 Live (606), Match of the Day 2 and Sky Sports. Biography In October 2012, a group of Premier League players refused to wear the Kick It Out t-shirt at the weekend’s fixtures. The protest had a named leader. Roberts, then at Reading, had written publicly that the campaign was under-resourced and that the league’s anti-racism work was failing the players it was meant to protect. The fallout produced concrete reform. The PFA published a six-point plan that included tougher sanctions for racial abuse and an English version of the NFL’s Rooney Rule for coaching interview opportunities. Inclusion in English football moved, however briefly, from communications campaign to procedural change. That is the through-line of his career: refusing the symbolic version of an institutional problem and pushing for the operating version. That instinct now runs at confederation scale. As Chief Football Development Officer at CONCACAF, he leads coaching education, the Pro Licence, and grassroots infrastructure across forty-one member associations from Canada to Caribbean micro-states. The work is structural. It is about who gets coached, by whom, to what standard, in which country. The credentials on paper, MBE for services to sport in Grenada and London, a Premier League career of nearly five hundred appearances, broadcast roles at BBC 5 Live and Sky, and the foundation running since 2007, are real. They matter most as evidence that the inclusion argument and the development work are not separate tracks. They are the same job done from different positions. Key speaking topics Inclusive leadership and institutional reform Race equality in elite sport and corporate parallels Talent pathways and development systems Governance and culture change in high-performance organisations Social impact through sport Leadership and resilience in competitive environments Ideal for CHROs, DEI leads and culture transformation executives examining the gap between inclusion narrative and operating change. Board and executive committees responsible for governance reform in legacy institutions. Talent and learning leaders rebuilding development pathways and progression systems. Sport, broadcast and entertainment organisations facing reputational and structural inclusion pressure. Audience outcomes A clearer picture of what it takes to convert an inclusion problem into a procedural reform with measurable obligations. A working view of how confederation-scale development systems are structured, useful by analogy for any federated organisation. Honest assessment of the personal and reputational cost of leading reform from inside a powerful institution. A grounded perspective on social impact programmes that survive past the initial press cycle.

Why organisations work with Jeannie Walters She gives operators a working method, not a slogan: the CXI Navigator and CXI Compass frameworks turn customer-experience strategy into something a leadership team can run, not just endorse. She translates CX from a contact-centre function into a board-level commercial lever, framed around retention, loyalty, and the cost of reactive service. The dual credential set (CCXP and CSP) is unusual: she is certified in the discipline she speaks on and in the craft of speaking itself, which means content holds up under scrutiny from CX practitioners. A 2026 book with Mission Driven Press and Simon and Schuster distribution gives her thesis a citable spine, with named tools (CX Mission Statement, CX Success Blueprint, Four Cs of CX Culture) leaders can take back into the business. Reach into operating teams runs deeper than most keynote speakers: more than 500,000 LinkedIn Learning participants, plus the Experience Action podcast, mean her language is already inside many client organisations before she arrives. Biography highlights Founder and CEO of Experience Investigators, a customer experience consultancy founded in 2009. Author of “Experience Is Everything: Making Every Moment Count in the Age of Customer Expectations” (Mission Driven Press, April 2026). Certified Customer Experience Professional (CCXP) and charter member of the Customer Experience Professionals Association. Certified Speaking Professional (CSP) and Professional Member of the National Speakers Association. Host of the Experience Action podcast, recognised by CX Network among its leading CX podcasts. LinkedIn Learning instructor whose courses have reached more than 500,000 learners; named clients include Verizon, Siemens, GitLab, PayPal, BASF, Comcast, Allstate, and SAP Litmos. Biography Most companies that say they are customer-centric are not. They are service-centric, organised to absorb complaints, route tickets and react to survey scores. The decisions that actually shape loyalty, retention and willingness to pay sit upstream, in product, operations and leadership, and that is the gap Jeannie Walters has spent two decades closing. She is the founder and CEO of Experience Investigators, the consultancy she launched in 2009 to help organisations design customer experience as a deliberate discipline rather than a reactive function. Her clients include Verizon, Siemens, GitLab, PayPal, BASF, Comcast, Allstate and SAP Litmos, and the work tends to focus on the same problem: leadership intent that does not survive contact with the operating model. Her 2026 book, “Experience Is Everything: Making Every Moment Count in the Age of Customer Expectations”, published by Mission Driven Press with Simon and Schuster distribution, sets out the thesis. CX is treated as a business discipline with named tools, including a CX Mission Statement, a CX Success Blueprint, and the Four Cs of CX Culture, that give leadership teams something to run rather than something to admire. Her CXI Navigator and CXI Compass frameworks structure the operating side of that work. Credentials reinforce the practice. She is a Certified Customer Experience Professional and a charter member of the Customer Experience Professionals Association, a Certified Speaking Professional, and a LinkedIn Learning instructor whose courses have reached more than 500,000 learners. The Experience Action podcast, named by CX Network among its top CX podcasts, extends her work into the day-to-day of leaders trying to put it into effect. Key speaking topics Customer experience strategy Customer loyalty and retention Proactive versus reactive customer experience Customer journey design Employee experience and CX alignment CX measurement and accountability AI in customer experience Ideal for Chief Customer Officers, Chief Experience Officers and CX leadership functions CMOs and Chief Revenue Officers responsible for retention and lifetime value Heads of operations and service in B2C and B2B businesses where churn is a board issue Senior leadership teams trying to convert customer-centric language into operating discipline Audience outcomes A working definition of customer experience as a commercial discipline, separate from customer service. A method for spotting where the journey is leaking value, drawn from the CXI Navigator and CXI Compass frameworks. A clearer link between CX investment and the metrics finance and the board care about: retention, lifetime value, churn cost. A practical view of how AI changes CX expectations, and where automation should and should not enter the journey. Language and tools (CX Mission Statement, CX Success Blueprint, Four Cs of CX Culture) leaders can take into the next operating review.

Why organisations work with Jeff Grout Operator-grade leadership content. He ran Robert Half UK as Managing Director through a period in which the business grew from 12 staff to over 360, which gives his account of leadership and recruitment a grounding that most speakers on the same topic cannot offer. Inside access to an elite sporting campaign. As business manager to Sir Clive Woodward from 2002 to 2006, he saw England’s 2003 Rugby World Cup preparation and performance culture from the inside, which translates into specific examples rather than generic sporting analogies. One of the senior interviewers on the UK circuit. His public interview work includes Lord Sugar, Sir Richard Branson, Sir Dave Brailsford, Charles Handy, Sir Terence Conran, Sir Steve Redgrave, Dame Stella Rimington and Greg Dyke, and he is regularly booked as conference chair where a board-level audience needs a senior host. Eight books on leadership, performance and recruitment, including What Do Leaders Really Do? (Capstone, 2007) and The Adventure Capitalists. The work is published, not just performed on the stage. A repeat client list that includes Amazon, BT, British Airways, HSBC, Barclays, LinkedIn, Deloitte, Ernst & Young, Harrods and UK Sport. Biography highlights Former UK Managing Director of Robert Half International, the world’s largest specialist recruitment consultancy. Built the UK business from two offices and 12 staff to £65 million turnover, 19 offices and over 360 staff during a 21-year tenure. Business Manager to Sir Clive Woodward from 2002 to 2006, spanning England’s 2003 Rugby World Cup victory and the 2005 British & Irish Lions tour. Graduate of the London School of Economics. Co-author of eight business books, including What Do Leaders Really Do? (Capstone, 2007), The Adventure Capitalists (Kogan Page), Mind Games, Recruiting Excellence and What You Need to Know About Leadership. Public interviewer of senior figures including Lord Sugar, Sir Richard Branson, Charles Handy, Sir Dave Brailsford, Sir Terence Conran, Sir Steve Redgrave, Dame Stella Rimington, Sir Stuart Rose and Greg Dyke. Collaborated with the BBC to produce an interview training video, and has delivered leadership and executive skills workshops for clients including BT, HSBC, British Airways, Virgin, Harrods, Amazon, LinkedIn, Deloitte and Ernst & Young. Biography Plenty has been written about what makes a good leader. Much less has been written about what leaders do on the day a quarter misses, or on the morning after a senior resignation. The working reality of leadership is where most senior teams need help, and where generic advice tends to fail. That working reality is the ground Jeff Grout has operated on for most of his career. He spent 21 years inside Robert Half International, the world’s largest specialist recruitment consultancy, eventually running its UK business as Managing Director until 2000. Under his leadership, the operation grew from two offices and 12 staff to a £65 million business with 19 offices and more than 360 staff. That is the grounding behind his current work with senior teams on leadership, recruitment and high-performance culture. From 2002 to 2006, he was business manager to Sir Clive Woodward, through the years surrounding England’s 2003 Rugby World Cup victory and the 2005 British & Irish Lions tour. That sustained access to an elite sporting campaign at its peak gives his work on high-performance culture a different weight. He saw the detail of how a winning environment is built and defended, up close and over time, not as a single anecdote deployed for colour. For senior buyers, he is typically booked either as a keynote speaker on leadership and high performance, or as the conference chair and interviewer who can hold a board-level room. His written work spans eight books, including What Do Leaders Really Do? and The Adventure Capitalists. His interview subjects have included Lord Sugar, Sir Richard Branson, Charles Handy, Sir Dave Brailsford, Sir Terence Conran, Dame Stella Rimington and Greg Dyke. Key speaking topics Leadership in practice Building high-performance teams Peak performance lessons from elite sport Leading change Recruitment, retention and talent strategy Executive interviewing and conference chairing The characteristics of success Ideal for Senior leadership teams who want a practical, operator-grounded account of leadership rather than an academic framework CHROs, talent directors and senior HR leaders focused on recruitment, retention and high-performance team design Conference organisers who need a senior chair or public interviewer for a board-level audience Sales leadership and high-performance culture off-sites Audience outcomes A sharper vocabulary for describing what effective leaders actually do day to day Specific examples, drawn from elite business and sporting environments, of how high-performance teams get built and held together under pressure New questions to ask about recruitment and retention, from an operator who ran a 360-person business A more confident view of the behaviours that separate consistent performers from occasional ones

Why organisations work with Jim Knight Twenty years inside Hard Rock International leading global training, not a consultant looking in from outside. The frameworks he teaches were stress-tested across cafes, hotels, and casinos in fifty-plus countries. A culture and service argument anchored in the Culture That Rocks series: Culture That Rocks, Leadership That Rocks and Service That Rocks (the latter two Amazon No. 1 bestsellers), and now Engagement That Rocks, the final book in the series. Four books, one consistent thesis, not a topic catalogue. Practical fluency in the operating mechanics of training, onboarding, and frontline development. The work translates for hospitality, retail, franchise, and any business where the customer meets the brand through a junior employee. A delivery style built for energy-driven audiences. Knight’s background as a music teacher and his Hard Rock pedigree mean conference and franchise audiences treat him as a peer, not an academic visitor. Biography highlights Twenty years leading Global Training and Development for Hard Rock International, including Corporate University, e-learning, and leadership transition programmes. Founder and CEO of Knight Speaker, delivering culture, leadership, service, and engagement programmes worldwide. Author of the Culture That Rocks series: Culture That Rocks (third edition), Leadership That Rocks and Service That Rocks (both Amazon No. 1 bestsellers), and Engagement That Rocks, the final book in the series. Contributing member of the Rolling Stone Culture Council since 2020. Multiple Telly Awards for corporate training video, plus Brandon Hall Gold Best in Class for service recovery e-learning. Lifetime member of CHART. Culture That Rocks featured by Entrepreneur Magazine among the books most likely to change how a business is run. Biography Hard Rock built a global brand on the idea that the cafe, the hotel, and the casino should each feel like a live show. Holding that standard across more than fifty countries is not a marketing job. It is a training job. For two decades, Jim Knight ran that training function. That experience sits behind the Culture That Rocks series. The first book argued that culture is the operating system, not the wallpaper, and was named by Entrepreneur Magazine among the books most likely to change how a business is run. Leadership That Rocks and Service That Rocks carried the thesis into how leaders behave and how the customer feels the brand, and both reached Amazon’s No. 1 spot. Engagement That Rocks, the most recent book in the series, closes it on the argument that engaged employees are the mechanism holding all of it together. The work translates particularly well for organisations whose product is delivered by frontline staff at scale: hospitality, retail, franchise systems, healthcare networks, and any consumer brand where a twenty-year-old in a uniform is the face of a billion-dollar logo. Knight speaks to those audiences as someone who has trained that workforce, not theorised about it. Beyond the speaking practice, he contributes to the Rolling Stone Culture Council and supports No Kid Hungry and Cannonball Kids’ Cancer through book and speaking proceeds. Among bureau-circuit culture speakers, the rarity is the operator pedigree. Most started as consultants. Knight started inside the room. Key speaking topics Organisational culture Customer experience and service differentiation Employee engagement and retention Leadership development Team building and frontline talent Hospitality, franchise, and consumer-brand operations Ideal for CHROs, learning and development leaders, and culture leads in consumer-facing organisations Franchise systems and multi-site operators where culture must scale across independent owners Hospitality, retail, and service-brand leadership audiences Conference and annual-meeting audiences looking for a high-energy culture keynote with operating substance Audience outcomes A working definition of culture as an operating system, with the mechanisms that hold it in place at scale Specific moves on hiring, onboarding, and frontline development drawn from Hard Rock’s training playbook A service-design lens for separating a brand experience from competitor parity Language and structure leaders can use to talk about engagement without falling into wellness-industry generalities

Why organisations work with Joe Mull He has a named, defensible framework, Employalty, that reduces engagement to three operating levers (Ideal Job, Meaningful Work, Great Boss) and links each to retention, reputation and revenue. He brings the credibility of running learning and development inside a major US healthcare employer, UPMC Physician Services, so the content lands with operators rather than HR theorists. He is one of fewer than 300 living speakers inducted into the Professional Speakers Hall of Fame, a body of work recognised by his peers in 2025. Publishers Weekly named Employalty a top business book of the year, which gives the keynote an evidence base buyers can quote back to their executive team. He owns the manager-as-multiplier argument with specific, repeatable behaviours, not generic “be a better boss” framing, which is what a CHRO actually needs to commission a change programme around. Biography highlights 2025 inductee, Professional Speakers Hall of Fame (CPAE), National Speakers Association. Certified Speaking Professional (CSP), NSA. Author of Employalty, named a top business book of the year by Publishers Weekly. Author of No More Team Drama and Cure for the Common Leader. Former Head of Learning and Development, Physician Services, University of Pittsburgh Medical Center (UPMC). Host of Boss Better Now, ranked among the top management podcasts globally. Named to Global Gurus’ Top 30 Management Speakers list in 2026. Contributor to and featured in The Wall Street Journal, Forbes, Fortune, and Harvard Business Review. Biography Engagement scores are a lagging measure of something more basic: whether people have a reason to commit. After three years of forced redesign, employees are choosier, quieter and more willing to walk, and the manager layer is where most organisations lose them. That is the territory Joe Mull works in. His Employalty framework, set out in the book Publishers Weekly named a top business book of the year, names three conditions that decide whether an employee commits or coasts: an Ideal Job, Meaningful Work, and a Great Boss. The argument is operational. Each lever maps to a manager behaviour, and each manager behaviour maps to retention, reputation and revenue. Before he was a keynote speaker, Mull ran learning and development for Physician Services at UPMC, one of the largest physician groups in the United States. That history matters. The content was built inside a healthcare employer under real workforce pressure, not derived from survey data, which is why operators tend to leave his sessions with specific things to change on Monday. In 2025 he was inducted into the Professional Speakers Hall of Fame, a recognition fewer than 1% of professional speakers receive. His podcast Boss Better Now sits among the most-listened-to management shows, and his commentary appears in the Wall Street Journal, Forbes, Fortune and Harvard Business Review. The through-line across all of it is the same wager: that the quality of bosses, not the quality of perks, decides whether a workforce stays. Key speaking topics Employee commitment and retention The manager-employee relationship as a business lever Workplace culture in the post-pandemic labour market Team dynamics and workplace conflict Leadership development for frontline and mid-level managers Workforce trends and the changing social contract of work Ideal for CHROs and senior HR leaders rebuilding retention and engagement strategy Heads of learning and development designing manager capability programmes Healthcare, hospitality, professional services and other high-turnover sectors CEO and executive offsites where culture and people strategy are on the agenda Audience outcomes A shared language for what actually drives commitment at work, anchored in the Employalty framework A clear read on where the manager layer is creating or destroying retention Specific behaviours managers can adopt to lift discretionary effort A sharper view of the trade-offs between engagement spend and manager capability investment Practical tools for addressing team drama, gossip and the conflict patterns that drain culture

Why organisations work with John Mattone His Intelligent Leadership framework draws a structural distinction between the “Inner Core” of character, values and emotional maturity and the “Outer Core” of skills and competencies. Most leadership development programmes work only on the outer layer. Mattone’s argument is that this is why they underdeliver. The Mattone Leadership Enneagram Inventory, in use since 1996 and administered to more than 10,000 leaders worldwide, quantifies the internal drivers of leadership behaviour. It gives organisations a measurable starting point for executive development rather than a qualitative one. John Mattone Global is recognised among the world’s top ten executive coaching and leadership development firms by Worldwide Research Reports, STATS N DATA, and Infinity Business Insights. Its ICF-accredited Intelligent Leadership certification has produced more than 800 certified coaches across 55+ countries, so the methodology can be deployed at scale rather than through a single practitioner. Named #1 Executive Coach in the World by Global Gurus six times between 2019 and 2026, and inducted into the Corps d’Elite (Hall of Fame) in 2025 for lifetime achievement. Both are credentialled external rankings, not self-conferred titles, which gives procurement teams an independently verified benchmark when selecting executive development partners. His critique of the leadership development industry is pointed and specific: he argues that the sector systematically overinvests in outer competencies and underinvests in the inner character work that determines how leaders actually behave when stakes are high. That position gives boards and CHROs a framework for re-evaluating their existing development spend. Biography highlights Creator of the Intelligent Leadership framework and the Mattone Leadership Enneagram Inventory; the MLEI has been administered to more than 10,000 leaders globally since 1996 Named #1 Executive Coach in the World by Global Gurus six times between 2019 and 2026; inducted into the Corps d’Elite (Hall of Fame) in 2025 for lifetime achievement Author of 11 books, five of them bestsellers: Talent Leadership (AMACOM, 2012), Intelligent Leadership (AMACOM, 2013), Cultural Transformations (Wiley, 2016), The Intelligent Leader (Wiley, 2020), The Executive Coach’s Handbook (2022). Marshall Goldsmith wrote the forewords for Intelligent Leadership and The Intelligent Leader. The Intelligent Leader was named a Forbes #1 Holiday Book and a Soundview Best Book of 2020. Most recent contribution: Pinnacle of Influence (Global Gurus, 2024), a multi-author anthology with Marshall Goldsmith and other Global Gurus-ranked leaders Founder of John Mattone Global; the firm is recognised by Worldwide Research Reports, STATS N DATA, and Infinity Insights Research among the world’s top ten executive coaching and leadership development firms. Its ICF-accredited Intelligent Leadership certification programme has produced more than 800 coaches across 55+ countries Industrial/organisational psychologist by training (MS, University of Central Florida); coaching engagements with C-suite leaders across global organisations, including the publicly documented coaching of Steve Jobs Featured in Forbes, Chief Executive, HR Magazine, and Training magazine; the John Mattone Global leadership blog has been ranked #1 in its category by Feedspot from 2017 through 2025 Biography Leadership development has a measurement problem. Organisations can assess whether a leader has the right skills; they struggle to assess whether that leader has the inner constitution to deploy those skills when conditions deteriorate. John Mattone’s work is built around that gap. His Intelligent Leadership framework distinguishes the Inner Core, a leader’s character, values, emotional maturity and self-awareness, from the Outer Core of visible competencies and behaviours. His argument, made across 11 books and four decades of executive coaching practice, is that outer performance is only as reliable as the inner foundation beneath it. Competency training without inner-core development produces leaders who look good in stable conditions and struggle in everything else. The Mattone Leadership Enneagram Inventory, in use since 1996 and administered to more than 10,000 leaders globally, translates that argument into a quantified diagnostic; organisations get a baseline measure of leadership character, not just leadership style. The published work is more methodology than motivation. Intelligent Leadership (AMACOM, 2013) and The Intelligent Leader (Wiley, 2020), both with forewords by Marshall Goldsmith, set out the structural argument and the implementation path. Cultural Transformations (Wiley, 2016) extends it into how senior leadership character shapes organisational culture. Global Gurus has named Mattone the #1 Executive Coach in the World six times between 2019 and 2026, and inducted him into the Corps d’Elite in 2025 for lifetime achievement. Mattone is the founder of John Mattone Global, recognised by Worldwide Research Reports, STATS N DATA, and Infinity Insights Research as a top-ten executive coaching and leadership development firm. Its ICF-accredited Intelligent Leadership certification programme has produced more than 800 coaches across 55+ countries, so the IL methodology can be deployed at organisational scale rather than through a single practitioner. An industrial/organisational psychologist by training (University of Central Florida), Mattone has consulted with more than 250 organisations and directly coached over 200 senior executives, including the late Steve Jobs and former PepsiCo CEO Roger Enrico. For CHROs and boards reviewing leadership development strategy, Mattone offers a diagnosis of why current programmes underperform, a named alternative framework, the diagnostic instrumentation to apply it, and the certified coaching infrastructure to implement it at the individual executive level. Key speaking topics Intelligent Leadership and the Inner Core / Outer Core model Executive character and leadership sustainability Leadership development programme design Executive coaching methodology and practice Culture transformation and leadership alignment CEO and C-suite succession readiness The Mattone Leadership Enneagram Inventory (MLEI) and leadership diagnostics Internal coaching capability and certified networks Ideal for CHROs and chief people officers reviewing or redesigning executive development programmes Boards and nomination committees focused on CEO succession and senior leadership pipeline Transformation leads overseeing culture change initiatives where leadership behaviour is a critical variable Executive development teams in large organisations seeking a diagnostic-led rather than programme-led approach to leadership capability Audience outcomes A working understanding of the Inner Core / Outer Core distinction and why it reframes how organisations should design senior leadership development Familiarity with the MLEI as a diagnostic instrument and how it creates a measurable starting point for executive coaching engagements A framework for identifying which leaders in a pipeline carry the inner character foundations to perform under high-pressure conditions – and which do not Practical criteria for evaluating whether existing leadership development spend is addressing the right layer of leadership A replicable methodology, drawn from Mattone’s published books, that leadership teams can apply without ongoing dependency on external consultants

Why organisations work with Johnny C Taylor Jr He speaks for the formal voice of the global HR profession. SHRM represents nearly 340,000 members influencing more than 362 million workers, which gives his read on workforce trends institutional weight no individual consultant can claim. His book RESET gives executives a structured argument for treating talent, culture, and inclusion as the primary commercial constraint, not technology or capital. He has testified to Congress on workforce policy and chaired the President’s Advisory Board on HBCUs, so he can frame people decisions inside the actual policy and regulatory weather boards are operating in. He writes USA Today’s weekly “Ask HR” column and co-hosts The Work Wire podcast, which keeps his content tested against real questions from working managers, not theory. He has run the talent function at large operating companies including Paramount Pictures, Blockbuster, IAC, and Compass Group, so the perspective is operator-grounded, not academic. Biography highlights President and CEO of SHRM, the largest HR professional body in the world, with members in 180 countries. Author of RESET: A Leader’s Guide to Work in an Age of Upheaval, a Wall Street Journal and national bestseller. Fellow of the National Academy of Human Resources; named Distinguished Executive of the Year by the Academy of Management. Former CEO of the Thurgood Marshall College Fund; chaired the President’s Advisory Board on Historically Black Colleges and Universities. Board director at XPO, Inc. (NYSE: XPO), Guild Education, and Flores HR; Vice Chair, University of Miami Board of Trustees. USA Today columnist on workplace questions; co-host of The Work Wire podcast. Biography The workforce that most boards still describe is the workforce they had in 2019. The one they actually employ has been remade by remote work, AI deployment, five generations on the org chart, and political tension that now arrives at the office door. SHRM’s research, and the questions arriving in Taylor’s USA Today column every week, point at the same gap. Taylor leads SHRM, the global professional body for human resources, with nearly 340,000 members across 180 countries. The seat gives him a working dataset of how organisations of every size are responding to AI adoption, hybrid work, talent scarcity, and contested cultural questions. RESET, his 2021 Wall Street Journal bestseller, made the central argument plainly: the binding constraint on most companies is not capital or technology, it is whether they can find, hire, and engage the people who can use either one. That argument is unusual because it comes from an operator. Before SHRM he was CEO of the Thurgood Marshall College Fund and held senior HR and legal roles at Paramount Pictures, Blockbuster, IAC, and Compass Group USA. He is a Fellow of the National Academy of Human Resources, holds a JD and MA from Drake University, and is admitted to the bar in Florida, Illinois, and Washington, D.C. He has testified to Congress on sexual harassment, paid leave, and workforce development, chaired the President’s Advisory Board on HBCUs, and serves on the boards of XPO, Guild Education, and Flores HR. The Academy of Management named him Distinguished Executive of the Year in 2020. For senior teams trying to run a credible people strategy in front of a board that wants commercial answers, that combination of practitioner authority, policy access, and published thesis is hard to assemble from any other speaker on the topic. Key speaking topics Future of work Talent acquisition and retention Workplace civility and culture AI and the human workforce Workforce policy and regulation Inclusion in a contested political climate Multigenerational workforce dynamics Employee engagement and the social contract of work Ideal for CHROs and senior HR leadership wrestling with talent, engagement, and culture as board-level metrics. CEOs and boards of directors recalibrating workforce strategy around AI, hybrid models, and inclusion. Industry associations and member events convening HR, legal, and operations leaders. Executive offsites and town halls where the people agenda is the central commercial question. Audience outcomes A clearer view of which workforce shifts are temporary and which are structural. A defensible case for treating culture, civility, and engagement as commercial inputs, with evidence drawn from SHRM’s member data. A sharper read on how policy, regulation, and political climate will shape people decisions over the next 12 to 24 months. Practical positions on AI adoption, hybrid work, and inclusion that can survive contact with a sceptical board. A vocabulary for talking about talent that aligns HR, finance, and the C-suite around the same problem.