Culture organisationnelle speakers

Why organisations work with Javier Bajer He treats culture as a system of habits, not a communications exercise, and builds timelines measured in months rather than multi-year programmes. His training sits in cognitive psychology and neuroscience, which lets him speak to behaviour change with evidence, not slogans. He has closed this gap inside institutions most advisers never reach: the City of Buenos Aires, where a programme changed the recycling behaviour of six million residents in under a year, alongside Goldman Sachs, HSBC, McKinsey, Shell, and Buckingham Palace. As Editor-in-Chief of Strategic HR Review, he works at the interface between HR practice and academic research, which gives senior people leaders a counterpart who is credible in both rooms. He founded The Talent Foundation and has spent two decades translating values statements into observable behaviour, so the client conversation starts at execution rather than diagnosis. Biography highlights Founding CEO of The Talent Foundation; cognitive psychologist with an MSc in Neurosciences and a PhD in Social Cognition Editor-in-Chief of Strategic HR Review, Emerald Publishing Advisory work with Goldman Sachs, HSBC, McKinsey & Company, Shell, Accenture, Google, Buckingham Palace, and the City of Buenos Aires Led the City of Buenos Aires programme that shifted the recycling behaviour of six million residents within a year, and merged two police forces of 40,000 officers Fellow of the Royal Society of Arts; professor of culture change at Universidad de San Andres and Visiting Fellow of the Business School at the University of Surrey Biography Most culture work fails in the same place. A values statement gets written, a town hall gets held, and the behaviour people see around them in meetings, decisions and email threads does not move. Javier Bajer has spent two decades working on that specific gap, and his argument is that culture is not a message problem. It is a habit problem. The foundation is technical. He trained as a cognitive psychologist, holds an MSc in Neurosciences and a doctorate in social cognition, and uses that grounding to treat culture as a system of learned behaviours that can be redesigned on a defined timeline. He founded The Talent Foundation to apply that thinking at organisational scale, and he edits Strategic HR Review at Emerald, which keeps him close to both research and practice. The client record is unusually wide for the field. He has advised Goldman Sachs, HSBC, McKinsey, Shell, Accenture, and Google on the corporate side, Buckingham Palace as a royal institution, and the City of Buenos Aires at municipal scale. There, his programme moved the recycling behaviour of six million residents inside a year. The through-line is not the sector. Each organisation had a gap between what leadership said and what staff did, and needed it closed in months, not years. His academic affiliations reinforce the practitioner work. He is a Fellow of the RSA, professor of culture change at Universidad de San Andres, and Visiting Fellow of the Business School at the University of Surrey. On stage, the argument he brings to senior audiences is that good intentions are cheap, sustainable habits are rare, and the route from one to the other is a design problem leaders can actually solve. Key speaking topics Culture change and transformation Behavioural science in organisations Translating values into daily behaviour Leadership and cultural alignment Employee engagement beyond incentives Purpose and meaning at work Culture change in public institutions and cities Ideal for CHROs and senior HR leaders holding the mandate for culture and engagement CEOs and executive teams running a values refresh, post-merger integration or strategy reset Transformation and change leaders whose plans depend on observable behaviour shifts Public sector leaders working on institutional or city-level behaviour change Audience outcomes A working definition of culture as a system of habits rather than a communications output A sharper view of why values statements usually fail to change behaviour, and what replaces them Language for separating leadership intent from the daily signals that shape staff behaviour Reference points from corporate, royal and city-government culture programmes that have moved in months A set of questions leaders can take into their next culture or engagement conversation

Why organisations work with Jeanette Bronée She treats self-care as a leadership discipline, not a wellbeing programme. Her Power-Pausing method is built for executives who cannot afford to slow down but cannot afford to decide badly either. She brings two decades of work with Fortune 500 organisations including Microsoft, BlackRock, HSBC, Siemens, and the U.S. Navy, and has presented at the United Nations. Her book The Self-Care Mindset (Wiley, 2022) gives clients a tested framework leaders can apply between sessions, not a speaker high that fades by Monday. She contributed the chapter on Power-Pausing in Thinkers50 and Wiley’s Connectedness, a recognition that places her work alongside the field’s most cited voices on human connection and leadership. Her Danish business background and US executive experience give her a register that travels comfortably across European and North American leadership audiences. Biography highlights Author, The Self-Care Mindset, Wiley (2022) Contributing author, Connectedness, Thinkers50 and Wiley, foreword by Rita McGrath Three-time TEDx speaker, including TEDxUNCPembroke Founder of Path for Life, established 2004 Former Board Member, National Speakers Association New York Speaking clients include Microsoft, BlackRock, HSBC, Siemens, eBay, McKesson, U.S. Navy, SHRM, and the United Nations Biography Most leadership advice on pressure assumes the answer is more discipline. Bronée argues the opposite. The capacity to lead well under sustained load is built by what happens in the seconds before a decision, not by what happens after burnout has already arrived. Her Power-Pausing method, developed over twenty years of consulting work, treats that micro-pause as a metacognitive operating practice, not a wellness habit. The work has a specific origin. She built her first company at 23, ran a team of 50 by 25, and was diagnosed with the early markers of the cancer that had killed both her parents. She left the fashion industry, founded Path for Life in 2004, and spent the next two decades testing what actually changes when leaders rebuild their relationship to attention, stress, and trust. That research now sits in The Self-Care Mindset, published by Wiley in 2022, and in her contributing chapter to Connectedness, the Thinkers50 and Wiley volume on authentic human connection at work, with a foreword by Columbia Business School’s Rita McGrath. She has delivered three TEDx talks and worked with Microsoft, BlackRock, HSBC, Siemens, McKesson, the U.S. Navy, and the United Nations. The current emphasis is on trust and judgement in AI-saturated workplaces. As more cognitive load shifts to machines, the leadership variables that matter most are the ones that cannot be automated: the quality of attention a leader brings to a hard call, and the conditions that allow a team to disagree well. Bronée’s argument is that those variables are trainable. Key speaking topics Self-leadership under pressure Power-Pausing as a decision-making practice Building cultures of trust in AI-saturated workplaces The Self-Care Mindset for senior leaders Care-Driven Leadership Resilience and sustainable performance Human capacity in the age of AI Ideal for CEOs, CHROs and senior HR leaders rebuilding the social contract with their workforce Leadership development sponsors designing programmes for newly senior executives Organisations introducing AI tools and worried about the cultural cost of speed without judgement Conferences for women in senior leadership and executive transition programmes Audience outcomes A working definition of self-care as a leadership capability, separate from wellbeing programming The Power-Pausing practice as a tool for higher-quality decisions under time pressure A clearer view of how trust is built or eroded in the small interactions that precede big calls Language to use with their own teams about capacity, not just performance An honest read on where their current culture rewards urgency at the expense of judgement

Why organisations work with Jean-Francois Manzoni Named a pattern managers now use to describe their own mistakes. The “set-up-to-fail syndrome”, introduced in his 1998 Harvard Business Review article and the 2002 Harvard Business School Press book with Jean-Louis Barsoux, is one of the few leadership concepts that has entered standard corporate vocabulary and is still taught on MBA and executive programmes worldwide. Works on the problem leadership development rarely solves. His current research focuses on the “knowing-doing gap”, the reason senior leaders leave off-sites full of energy and revert to old habits within weeks. Seven years running IMD gives him operational credibility that most academic speakers lack. As President from 2017 to 2024, he led the school through COVID and a revenue collapse from 130 million to 90 million Swiss francs in a single year. Governance expertise is practice, not theory. He served as Independent Director of Keppel Ltd from 2018 to 2024 and chaired its Nominations Committee during the period in which the company transformed from an industrial conglomerate to a global asset manager and won Best Managed Board at the 2023 Singapore Corporate Awards. Stays in live conversation with sitting CEOs. Through IMD’s CEO Dialogue series, he interviews the leaders of ABB, ASML, Vodafone, Hindustan Unilever, Mars, HEINEKEN, Tata Steel, Temasek and Keppel, keeping his material current against the challenges they are actually facing. Biography highlights Professor of Leadership, Organizational Development and Corporate Governance at IMD (Lausanne), where he served as President and Nestlé Chaired Professor from 2017 to 2024 Co-author with Jean-Louis Barsoux of The Set-Up-to-Fail Syndrome: How Good Managers Cause Great People to Fail (Harvard Business School Press), winner of two Book of the Year awards Author of the Harvard Business Review article that introduced the “set-up-to-fail syndrome” concept (March/April 1998); contributor to HBR and the Financial Times Author of 30+ business case studies; four received Case of the Year awards from the European Foundation for Management Development or the European Case Centre Recipient of the Research Award on Leadership and Corporate Governance from the Association of Executive Search Consultants; invited speaker at the World Economic Forum in Davos (2014, 2016) Independent Director and Chair of the Nominations Committee at Keppel Ltd (2018-2024); Fellow and Senior Accredited Board Director of the Singapore Institute of Directors; Doctorate from Harvard Business School Biography When a capable employee starts under-performing, the instinctive explanation is that something has changed in them. A 1998 Harvard Business Review article argued the opposite: most of the time, the boss’s tightened monitoring and visible loss of confidence caused the decline. The authors called it the set-up-to-fail syndrome, and the term entered management vocabulary. Jean-Francois Manzoni co-wrote that article with Jean-Louis Barsoux, and the 2002 Harvard Business School Press book that followed won two Book of the Year awards. The book belongs to a larger body of work on why organisations struggle to change and why leaders struggle to behave differently once pressure returns. Manzoni is Professor of Leadership, Organizational Development and Corporate Governance at IMD. He has written more than thirty business cases, four of which received Case of the Year awards from the European Foundation for Management Development or the European Case Centre. Separate research on interpersonal dynamics in diverse boardrooms won the Research Award on Leadership and Corporate Governance from the Association of Executive Search Consultants. The research focus in recent years has narrowed to what he calls the “knowing-doing gap”. Senior leaders increasingly know what good leadership looks like. Most internalise it poorly. Development programmes generate intention; the habits they target return within weeks. Manzoni’s work examines why this happens and what designs, including technology-mediated interventions, actually change behaviour for longer. Academic insight of this kind rarely comes with operating experience. Manzoni’s does. He served as IMD President and Nestlé Chaired Professor from 2017 to 2024. During COVID, he restructured the school’s executive education model and held the institution together through a revenue collapse from 130 million to 90 million Swiss francs. Board-level practice ran in parallel. He was the Independent Director of Keppel Ltd from 2018 to 2024 and chaired its Nominations Committee. Over that period, Keppel transformed from an industrial conglomerate to a global asset manager and took Best Managed Board at the 2023 Singapore Corporate Awards. Key speaking topics Leadership development and sustained behaviour change The knowing-doing gap in executive practice Organisational change and high-performance work environments Corporate governance and boardroom interpersonal dynamics The set-up-to-fail syndrome and boss-subordinate relationships Executive development and leadership programme design Change management at individual and organisational levels Ideal for CEOs, presidents and C-suite leaders are responsible for shaping senior leadership behaviour and organisational culture Board chairs, nominations committees and directors examining the interpersonal dynamics that determine oversight quality CHROs and heads of leadership development are reassessing whether their programmes actually produce sustained behaviour change Executive committees preparing for or inside significant organisational change Audience outcomes A sharper vocabulary for the performance dynamics they are already creating without noticing, including the specific behaviours that cause capable people to disengage A realistic view of why leadership development programmes fail to produce sustained behaviour change and what design choices make new habits stick Evidence from boardrooms where diversity has increased but interpersonal maturity has not, and a clearer sense of how to close that gap A usable sense of the distance between what senior leaders say they value and what their behaviour signals once pressure returns

Why organisations work with Jeff Havens A defined thesis on generational workplaces, set out in his Pearson FT Press book “Us vs. Them,” that there are not four or five generations at work and that most generational training reinforces the problem it claims to solve. A keynote portfolio that covers four distinct organisational tensions, change (“Conquering Tomorrow”), leadership (“Unleash Your Inner Tyrant”), innovation (“Uncrapify Your Future”) and generations (“Us vs. Them”), each anchored in a published book or a defined argument. Built and runs Levity University, a microlearning platform of more than 400 courses serving over half a million learners a year, so the keynote sits on top of an operating training business, not just a speaking practice. A working comedian’s structure applied to a serious management argument, which is why CNBC and Fox Business book him as a recurring guest and why named clients including Ford, General Electric, JP Morgan, McDonald’s and Berkshire Hathaway use him at conferences where attention fatigue is the main risk. Biography highlights Phi Beta Kappa graduate of Vanderbilt University. Author of “Us vs. Them” (Pearson FT Press), “Unleash Your Inner Tyrant!” and “Uncrapify Your Life!” Founder of The Jeff Havens Company and Levity University, with 400+ microlearning courses and 500,000+ annual learners. Recurring guest on Fox Business (including The Willis Report) and CNBC. Published in The Wall Street Journal, Entrepreneur, Fast Company and BusinessWeek. Delivered over 1,000 keynotes to organisations including General Electric, Ford, US Bank, McDonald’s, JP Morgan, Honeywell, Berkshire Hathaway and Caesars. Biography Generational training is one of the most-bought and least-effective categories of corporate learning. Most of it asks employees to memorise the supposed traits of Boomers, Gen X, Millennials and Gen Z, then sends them back to the same teams with the same friction. The conflict is real. The frame is wrong. That is the argument behind “Us vs. Them,” published by Pearson FT Press, in which Jeff Havens makes the case that there are not four or five distinct generations in the workplace, and that the visible conflict is better explained by age and life stage than by birth cohort. The book sits alongside “Unleash Your Inner Tyrant!” on leadership behaviour and “Uncrapify Your Life!” on innovation, three published positions on three of the most-requested categories in corporate keynotes. A Phi Beta Kappa graduate of Vanderbilt and a former high school English teacher, Havens works at the intersection of stand-up comedy and management argument. The result is a presentation craft that holds a senior audience for a full hour. CNBC and Fox Business book him as a recurring guest for the same reason. His client list, General Electric, Ford, US Bank, McDonald’s, JP Morgan, Honeywell, Berkshire Hathaway, Caesars, is a list of organisations that buy attention as a scarce resource at their conferences. Beyond the keynote, he runs Levity University, a microlearning platform with over 400 courses and more than 500,000 annual learners. That operating business gives the speaking work a depth that pure-platform speakers rarely match: he is a practitioner who tests his content against a paying audience every week. Key speaking topics Generational dynamics in the workplace Leadership behaviour and management failure modes Innovation as an everyday discipline Change management and resistance Customer experience Corporate culture and communication Ideal for HR and L&D leaders running generational, culture or engagement programmes at scale Senior leadership conferences where attention fatigue across a long agenda is the main risk to the message CEO and divisional offsites looking to anchor a change, innovation or culture theme with a memorable plenary Industry association conferences (SHRM, ATD, MPI and equivalents) where mixed-seniority audiences need a single keynote that lands across the room Audience outcomes A working argument for why standard four-generations training does not reduce workplace friction, and what to do instead A clear language for naming leadership behaviours that quietly damage teams, drawn from “Unleash Your Inner Tyrant” A practical view of innovation as a habit available to every employee, not a function reserved for an R&D group A more confident stance for managers asked to lead change against fatigue and resistance A shared reference point, and shared humour, that a leadership team can take back into the room the next morning

Why organisations work with Jenn Lim She carries the operating lineage of the Zappos culture work directly into the room. She built the original Zappos Culture Book and co-founded Delivering Happiness with Tony Hsieh, so the source material is hers, not borrowed. Her Beyond Happiness book gives buyers a single, named framework (the Greenhouse Method) they can point to, rather than a generic engagement talk. Wall Street Journal bestseller and Forbes Top Business Book of 2021. She works at the seam where personal purpose meets commercial outcome. The Me, We, Community model is built to be used by HR and leadership teams, not just admired on stage. Credibility with both ends of the buyer market: Fortune 500 cultures (Starbucks, McDonald’s, Pixar) and government audiences (World Government Summit, SHRM global events). Selection to the Global Happiness Council of Work and Wellbeing places her inside the small group setting the policy conversation on workplace wellbeing, not just commenting on it. Biography highlights Co-founder and CEO of Delivering Happiness, the culture consultancy that evolved from Tony Hsieh’s 2010 book of the same name. Author of Beyond Happiness (Grand Central Publishing, 2021), Wall Street Journal bestseller and a Forbes Top Business Book of 2021. Led the launch of Tony Hsieh’s Delivering Happiness, a #1 New York Times bestseller that stayed on the list for 27 weeks. Creator of the original Zappos Culture Book. Selected in 2017 to the Global Happiness Council of Work and Wellbeing. Delivering Happiness named to the Inc. 5000 list of fastest-growing private companies in 2020. Speaker at the World Government Summit, SHRM and inside Fortune 500 cultures including Starbucks, McDonald’s and Pixar. Biography Most workplace culture conversations start with the symptoms: low engagement, attrition, burnout, the lukewarm Glassdoor scores. Jenn Lim’s work starts a level deeper, with the question of whether the people inside an organisation actually have a reason to commit. That question has been her professional terrain for two decades, first inside Zappos, then through Delivering Happiness. The story is straight. Lim built the original Zappos Culture Book, which became the internal artefact that defined how Zappos talked about itself. She then co-founded Delivering Happiness with Tony Hsieh in 2010 and led the launch of his book, which sat on the New York Times bestseller list for 27 weeks. Delivering Happiness became a consultancy used by Fortune 500 cultures, Best Places to Work honourees and government bodies, and reached the Inc. 5000 list of fastest-growing private companies in 2020. Her own book, Beyond Happiness, was published by Grand Central in 2021 and named a Wall Street Journal bestseller and a Forbes Top Business Book of the year. The argument is operational: organisations get sustained engagement when individual purpose is connected to a clear organisational mission, and leaders are the variable that makes the connection real or hollow. The Greenhouse Method and the Me, We, Community framework give HR and leadership teams a structure they can run inside the business, not just a talk to applaud. What separates Lim from the broader wellbeing field is the lineage. She is not adapting someone else’s culture story for the stage. She built the source material, she co-founded the consultancy that productised it, and her selection to the Global Happiness Council of Work and Wellbeing in 2017 placed her inside the group shaping the policy conversation on this question. Key speaking topics Workplace culture and engagement Purpose-driven leadership Employee wellbeing Organisational change and resilience Authentic leadership Belonging and connection at work Ideal for CHROs and Chief People Officers redesigning engagement strategy after a period of restructure or fatigue Boards and executive teams reviewing the link between culture, purpose and commercial performance Heads of culture, DEI and employee experience inside Fortune 500 and large public-sector organisations Leadership development programmes focused on values-based and authentic leadership Audience outcomes A clear way to talk about purpose that connects individual employees to organisational mission, using the Me, We, Community model. The Greenhouse Method as a named structure for reducing burnout and rebuilding trust through change. The lessons from inside the Zappos culture build, told by the person who wrote the original Culture Book. A defensible language for wellbeing that goes beyond the surface wellness vocabulary leaders are tired of.

Why organisations work with Jenny Radcliffe She has spent decades being paid to break into client buildings, networks and confidence; the briefings she gives boards are based on what worked, not what theory predicts. She runs Human Factor Security, the consultancy she founded to handle authorised physical-access and social-engineering testing for organisations that want their human layer stress-tested rather than surveyed. Her induction into the Infosecurity Europe Hall of Fame placed her among a small group recognised for shifting the industry’s view of human risk from a training problem to a security discipline. People Hacker, published by Simon and Schuster, gives senior audiences a single readable account of how cons, pretexts and physical infiltration actually work inside corporate environments. She translates attacker behaviour into specific decisions about hiring, access, vendor management and culture, which is what a CISO’s report to the board usually leaves out. Biography highlights Founder and director of Human Factor Security, the consultancy she set up in 2013 to focus on human-factor risk. Inducted into the Infosecurity Europe Hall of Fame in 2022 and delivered that year’s Hall of Fame Annual Lecture. Author of People Hacker: Confessions of a Burglar for Hire, Simon and Schuster. Host of the Human Factor podcast, awarded European Best Security Podcast at the 2018 European Blogger Awards. Multiple TEDx speaker on social engineering, deception and influence. Featured “HQ Hunter” on Channel 4’s Hunted, applying her OSINT and undercover tradecraft on screen. Regular keynote contributor at Infosecurity Europe, RANT, Cisco events, Trend Micro events and the PCI Security Standards Council Community Meetings. Biography The fastest way past most corporate security is to ring the doorbell. Jenny Radcliffe has spent her career proving it, working as an authorised social engineer hired to walk into offices, data centres and executive floors using nothing more than confidence, a cover story and a careful read of the people in front of her. Human Factor Security, the consultancy she founded in 2013, runs that work as a discipline rather than a stunt. Clients commission live infiltration tests, pretext calls and on-site assessments; the findings then feed into board-level guidance on how culture, process and physical design create the openings attackers actually use. Her book People Hacker: Confessions of a Burglar for Hire, published by Simon and Schuster, sets out the playbook in detail, and the Human Factor podcast has built a long-running audience among security and risk professionals, winning European Best Security Podcast at the 2018 European Blogger Awards. Television work on Channel 4’s Hunted and multiple TEDx talks have widened the audience well beyond the cyber industry. In 2022 she was inducted into the Infosecurity Europe Hall of Fame and delivered the Hall of Fame Annual Lecture, “Facta Non Verba: Six Life Lessons from a Social Engineer”. For senior buyers, that recognition matters less than the underlying point: she is one of a small number of voices the security industry now treats as authoritative on the human side of the threat, and she briefs boards in the same plain language she uses to brief her own clients after a successful break-in. Key speaking topics Social engineering and human-factor security Physical-access testing and corporate infiltration Fraud, scams and modern-day con tactics Security culture and workforce behaviour Deception, influence and non-verbal communication Insider threat and pretext attacks Board-level cybersecurity briefing Ideal for CISOs, CSOs and heads of information security commissioning human-risk programmes Boards and executive committees reviewing cyber and operational resilience Heads of risk, compliance and governance overseeing fraud and insider threat Corporate security, facilities and HR leaders responsible for access, vetting and culture Audience outcomes A clear picture of how attackers actually combine pretext, OSINT and physical access against organisations like theirs. Specific control points where human behaviour, not technology, decides whether an attack succeeds. Sharper questions to put to security, HR and facilities teams about access, vetting and incident response. A working vocabulary for discussing social engineering and human risk at board level. Confidence that security awareness can be redesigned around real attacker behaviour rather than generic training.

Why organisations work with Jeremy Snape He has run the experiment in public. As performance coach to Shane Warne’s Rajasthan Royals, he built the dressing-room culture that won the inaugural IPL title against far better-resourced franchises. His work sits at the join between two credentials most consultants only have one of: an England international playing career and a master’s in sport psychology, applied across Premier League football, England Rugby and South African cricket. The “Inside the Mind of Champions” podcast gives him a continuously refreshed evidence base. Guests include Sir Alex Ferguson, Pep Guardiola, Eddie Jones and Rahul Dravid, and the material feeds directly into his executive sessions. Through Sporting Edge, he has spent two decades translating sport psychology into corporate practice rather than telling sporting war stories with a thin business gloss on top. Biography highlights Former England international cricketer, 10 ODIs and one T20I, with a Man of the Match award on ODI debut against Zimbabwe. County career at Northamptonshire, Gloucestershire and Leicestershire; captained Leicestershire and lifted the Twenty20 Cup in 2004. Master’s degree in sport psychology, taken during the latter stage of his playing career. Performance coach to the Rajasthan Royals during their IPL title-winning campaign under Shane Warne, with subsequent roles at Delhi Daredevils, England Rugby, Premier League football clubs and the South African national cricket team. Founder and Managing Director of Sporting Edge, the performance consultancy he established in 2005. Non-Executive Director of the League Managers Association since 2013, supporting leadership development for football managers at St George’s Park. Host of the “Inside the Mind of Champions” podcast, with guests including Sir Alex Ferguson, Pep Guardiola, Eddie Jones, Rahul Dravid and Shane Warne. Biography The Rajasthan Royals were the cheapest-bought, lowest-rated franchise in the inaugural Indian Premier League. They won it. The performance coach embedded with that team, working alongside Shane Warne to build a culture out of nothing in a few weeks, was Jeremy Snape. That project is the cleanest illustration of what he does. Snape played 10 One Day Internationals for England and captained Leicestershire to the Twenty20 Cup, and during the back end of his playing career he took a master’s in sport psychology. The combination is unusual: a working international athlete who became a credentialed performance specialist, rather than an academic with a fan’s interest in sport. Since founding Sporting Edge in 2005, he has taken those methods into corporate work, alongside continued roles in elite sport, including Delhi Daredevils, England Rugby, Premier League football and South African cricket. In 2013 he joined the League Managers Association as a Non-Executive Director, helping design the leadership programmes that football managers take at St George’s Park. His “Inside the Mind of Champions” podcast keeps the research live. Conversations with Sir Alex Ferguson, Pep Guardiola, Eddie Jones, Rahul Dravid and Shane Warne are not entertainment for him; they are the working material that feeds the frameworks he takes into boardrooms on team trust, composure under scrutiny and the unglamorous standards that separate first place from fourth. Key speaking topics High-performance culture Leadership under pressure Team trust and standards Mindset and mental resilience Performance psychology for business Talent development and succession Ideal for CEOs and executive teams entering a sustained period of pressure, scrutiny or transition Senior leadership offsites focused on team standards, trust and decision-making in stretch conditions Sales, trading and client-facing leadership groups whose performance hinges on composure under public-facing risk HR and L&D leads designing leadership development programmes for high-stakes commercial roles Audience outcomes A specific read on how elite sport builds composure and how that translates into executive decision-making under scrutiny. Concrete language for what high-performing team standards actually look like day to day, beyond the values poster on the wall. A clearer view of where individual mindset ends and where team culture has to take over. Methods for sustaining performance after a setback, drawn from named figures in elite sport who have done it publicly.

Why organisations work with Jill Scott A first-hand account of the dressing-room culture that produced England’s first major senior football trophy in 56 years, told by a player who was inside it across nine major tournaments. A career built in the connecting roles, not the headline ones. Scott can speak credibly to the people in any organisation whose value is hard to measure but visible the moment they leave. Mainstream reach without loss of credibility. She is recognisable from I’m A Celebrity and A League of Their Own, which makes her sessions land with audiences beyond the usual sports-keynote crowd. An honest perspective on the long arc of a career: from one of the first central FA contracts through to MBE, retirement, and a second life in business and broadcast. Biography highlights 161 senior caps and 27 goals for England across 16 years. Member of the England squad that won UEFA Women’s EURO 2022. One FA WSL title, three FA Cups and multiple Continental Cup wins with Manchester City; FA Women’s Premier League Cup and FA Women’s Cup with Everton. MBE for services to women’s football. Inducted into the National Football Museum Hall of Fame. Winner of I’m A Celebrity… Get Me Out of Here! 2022; team captain on Sky’s A League of Their Own. Co-owner of Boxx2Boxx Coffee, Manchester, opened in 2021. Biography England had not won a senior major football trophy in 56 years when the Lionesses lifted the EURO 2022 trophy at Wembley. Jill Scott was on the pitch in the closing minutes of that final, her ninth major tournament for her country and her last as a professional. The career behind that moment is more instructive than the moment itself. Scott played 161 times for England, signed one of the first central FA contracts offered to women, and built a club record at Everton and Manchester City that included a WSL title, three FA Cups and a string of domestic honours. She was, in the football vocabulary, a box-to-box midfielder. The role rarely makes highlight reels. It is the role that holds a team together. That is the through-line of her speaking work. Scott talks about what it takes to stay useful to a high-performing group for fifteen years: how role clarity beats reputation, how culture is set by the people who do the unglamorous work, how you keep standards when nobody is watching. She speaks from inside the dressing room, not from a coaching manual. The post-football chapter has given her a second platform. She won I’m A Celebrity… Get Me Out of Here! in 2022, captains a team on Sky’s A League of Their Own, and co-owns Boxx2Boxx Coffee in Manchester with her partner Shelly Unitt. The MBE and the National Football Museum Hall of Fame entry sit alongside that work as the formal record. Key speaking topics Team performance under pressure Culture and standards inside elite squads Role clarity and the value of connecting players Resilience across a long career Women’s sport and professional pathways Life after elite performance Ideal for Leadership and management offsites where culture and team chemistry are the agenda HR, talent and people-function audiences working on engagement and retention Conferences seeking a credible women’s-sport voice with mainstream broadcast recognition Customer or partner events that need a recognisable speaker who can hold a room without an academic frame Audience outcomes A specific account of what set the EURO 2022 squad apart from the squads that fell short before it A working definition of the connecting roles in a team and how to value them Stories from inside nine major tournaments that illustrate standards, recovery, and squad cohesion A view from a player who watched women’s football professionalise around her, and what that says about institutional change

Why organisations work with Jim Knight Twenty years inside Hard Rock International leading global training, not a consultant looking in from outside. The frameworks he teaches were stress-tested across cafes, hotels, and casinos in fifty-plus countries. A culture and service argument anchored in the Culture That Rocks series: Culture That Rocks, Leadership That Rocks and Service That Rocks (the latter two Amazon No. 1 bestsellers), and now Engagement That Rocks, the final book in the series. Four books, one consistent thesis, not a topic catalogue. Practical fluency in the operating mechanics of training, onboarding, and frontline development. The work translates for hospitality, retail, franchise, and any business where the customer meets the brand through a junior employee. A delivery style built for energy-driven audiences. Knight’s background as a music teacher and his Hard Rock pedigree mean conference and franchise audiences treat him as a peer, not an academic visitor. Biography highlights Twenty years leading Global Training and Development for Hard Rock International, including Corporate University, e-learning, and leadership transition programmes. Founder and CEO of Knight Speaker, delivering culture, leadership, service, and engagement programmes worldwide. Author of the Culture That Rocks series: Culture That Rocks (third edition), Leadership That Rocks and Service That Rocks (both Amazon No. 1 bestsellers), and Engagement That Rocks, the final book in the series. Contributing member of the Rolling Stone Culture Council since 2020. Multiple Telly Awards for corporate training video, plus Brandon Hall Gold Best in Class for service recovery e-learning. Lifetime member of CHART. Culture That Rocks featured by Entrepreneur Magazine among the books most likely to change how a business is run. Biography Hard Rock built a global brand on the idea that the cafe, the hotel, and the casino should each feel like a live show. Holding that standard across more than fifty countries is not a marketing job. It is a training job. For two decades, Jim Knight ran that training function. That experience sits behind the Culture That Rocks series. The first book argued that culture is the operating system, not the wallpaper, and was named by Entrepreneur Magazine among the books most likely to change how a business is run. Leadership That Rocks and Service That Rocks carried the thesis into how leaders behave and how the customer feels the brand, and both reached Amazon’s No. 1 spot. Engagement That Rocks, the most recent book in the series, closes it on the argument that engaged employees are the mechanism holding all of it together. The work translates particularly well for organisations whose product is delivered by frontline staff at scale: hospitality, retail, franchise systems, healthcare networks, and any consumer brand where a twenty-year-old in a uniform is the face of a billion-dollar logo. Knight speaks to those audiences as someone who has trained that workforce, not theorised about it. Beyond the speaking practice, he contributes to the Rolling Stone Culture Council and supports No Kid Hungry and Cannonball Kids’ Cancer through book and speaking proceeds. Among bureau-circuit culture speakers, the rarity is the operator pedigree. Most started as consultants. Knight started inside the room. Key speaking topics Organisational culture Customer experience and service differentiation Employee engagement and retention Leadership development Team building and frontline talent Hospitality, franchise, and consumer-brand operations Ideal for CHROs, learning and development leaders, and culture leads in consumer-facing organisations Franchise systems and multi-site operators where culture must scale across independent owners Hospitality, retail, and service-brand leadership audiences Conference and annual-meeting audiences looking for a high-energy culture keynote with operating substance Audience outcomes A working definition of culture as an operating system, with the mechanisms that hold it in place at scale Specific moves on hiring, onboarding, and frontline development drawn from Hard Rock’s training playbook A service-design lens for separating a brand experience from competitor parity Language and structure leaders can use to talk about engagement without falling into wellness-industry generalities

Why organisations work with Joanne Lockwood A rare combination of lived experience as a transgender woman and the formal speaker credentials of a Fellow of the Professional Speaking Association UK&I, which gives leaders both authenticity and confidence in how the message will land in a corporate room. A timely reading of what AI means for people and culture, drawn from two decades running IT businesses and her inclusion practice: how automated hiring, AI-assisted grievances, and an emerging “AI readiness divide” quietly decide who belongs at work and who gets left behind. Practical experience translating inclusion into operational HR practice through SEE Change Happen, the consultancy she founded after exiting a £3m IT services business she had run for two decades. A track record at scale with employers including Levi Strauss, lululemon EMEA, HarperCollins UK, Unilever, LexisNexis Risk Solutions, Ogilvy, Molson Coors and Wates Group, across retail, professional services, housing and the NHS. A delivery style summarised by her own mantra, Smile, Engage, Educate, that lowers the temperature of difficult conversations and lets senior teams engage with trans and LGBTQ+ inclusion without defensiveness. Biography highlights Founder and CEO, SEE Change Happen, a diversity, inclusion and belonging consultancy specialising in transgender awareness and workplace inclusion. Fellow of the Professional Speaking Association UK&I. Fellow of the Institute of Equality and Diversity Professionals. First openly transgender National President of Round Table Great Britain and Ireland. Host of the Inclusion Bites podcast and featured subject of the Channel 4 / RDF documentary The Making of Me. Former Trustee of akt, the LGBT+ youth homelessness charity, and volunteer with Beyond Reflections. Biography Most organisations have an inclusion statement. Far fewer have a workforce that knows how to act on it. The gap between published intent and daily behaviour is where culture either compounds or quietly erodes, and it is the space Joanne Lockwood has built her practice around. SEE Change Happen, the consultancy she founded after a career that ran from the Royal Air Force to a £3m IT services business of 25 staff, works with employers to translate DEI policy into the language and habits of line managers. The work is grounded in trans and LGBTQ+ inclusion, where she has personal authority as a transgender woman, and extends into belonging and inclusive recruitment. Clients include Levi Strauss, lululemon EMEA, HarperCollins UK, Unilever, LexisNexis Risk Solutions, Ogilvy, and Wates Group. Her newest work takes the same lens to artificial intelligence. Drawing on her years running IT businesses, she treats AI as a culture and belonging question rather than a technical one: how automated hiring, AI-assisted grievances, and the gap she calls the “AI readiness divide” decide who gets designed in and who gets left behind. Her framing is blunt. AI does not create culture; it amplifies the culture it enters. Recognition from her own profession reinforces the work. She is a Fellow of the Professional Speaking Association UK&I and a Fellow of the Institute of Equality and Diversity Professionals, and her published thinking runs through the Inclusion Bites podcast and contributions to HRZone, The HRD, and Training Zone. She was the first openly transgender National President of Round Table Great Britain and Ireland, and the subject of Channel 4 and RDF’s documentary The Making of Me. Key speaking topics AI, belonging and the human future of work Inclusive culture and belonging Trans and LGBTQ+ inclusion Inclusive leadership and engagement Workplace allyship Inclusive recruitment and hiring practice Culture change and DEI strategy Ideal for CHROs, heads of DEI and employee experience leaders rebuilding inclusion practice beyond statements and training modules. Executive teams and boards preparing for substantive conversations on trans and LGBTQ+ inclusion in a contested public climate. Leadership and HR teams working out what AI means for their people, their hiring, and their culture. Talent acquisition and people-team leaders working on inclusive recruitment, onboarding and line-manager capability. Audience outcomes A clearer view of where inclusion policy is and is not shaping daily workplace behaviour, and the specific points at which it breaks down. Direct, practical language for trans and LGBTQ+ inclusion that leaders and line managers can use without fear of getting it wrong. A practical way to treat AI as a culture and inclusion issue, including where human judgement has to stay in hiring and employee-relations decisions. A working definition of allyship that goes beyond visible support and into the everyday decisions managers make about hiring, promotion and team culture. Renewed confidence to engage with DEI as a leadership responsibility rather than an HR programme.

Why organisations work with Jodie Taylor Taylor won the Golden Boot at 31, after a serious knee injury had disrupted her career in her mid-20s. The story is sustained performance through real adversity – not a single peak moment – which is what makes the resilience argument land with competitive organisations. A career spanning 17 clubs across six countries – from NWSL franchises to Lyon’s UEFA Champions League-winning squad – means direct exposure to how elite performance cultures actually differ. She brings comparative insight into what drives delivery under pressure, not a single exportable model. She is now Arsenal Women’s Technical Director – the first person to hold the role at the club – which means her thinking about the conditions for elite performance is being tested in a live organisational context, not drawn solely from memory of a playing career that ended years ago. As the first Englishwoman to score a hat-trick in a major international tournament, she carries a specific, named, verifiable performance record. That kind of credential anchors credibility differently than a career overview. A UEFA A coaching licence and an in-progress Masters in Sports Directorship mean her framework for translating athletic performance into organisational learning has structured analytical rigour behind it – a distinction that matters in leadership conversations where storytelling alone doesn’t carry the room. Biography highlights UEFA Women’s EURO 2017 Golden Boot winner – five goals in four appearances, including the first hat-trick by an Englishwoman in a major international tournament 51 England senior caps and 19 international goals; represented England at the 2015 and 2019 FIFA Women’s World Cups (England won bronze in 2015) UEFA Women’s Champions League winner with Lyon (2019-20); FA Cup winner with Birmingham City (2012) Vauxhall England Player of the Year 2017; Oregon State University Athletics Hall of Fame inductee (2020) Career spanning 17 clubs across six countries – England, USA, Canada, Australia, Sweden, and France Appointed Arsenal Women’s Technical Director (January 2026) – the first person to hold the role at the club Biography At UEFA Women’s EURO 2017, Jodie Taylor scored five goals in four appearances, took the Golden Boot, and became the first Englishwoman to score a hat-trick in a major international tournament. She was 31, and had already spent more than a decade moving between clubs across six countries. That breadth matters. Seventeen clubs in England, the United States, Canada, Australia, Sweden, and France is direct exposure to how elite performance cultures are built, maintained, and dismantled in genuinely different environments. Alongside the Golden Boot, Taylor won the FA Cup with Birmingham City and the UEFA Women’s Champions League with Lyon, earned 51 England caps, and was named Vauxhall England Player of the Year. She did all of it while navigating a serious knee injury and the structural uncertainties of a women’s game that was still building its professional infrastructure. What is less common is the transition she has made since retiring from professional football in 2023. Appointed Arsenal Women’s Technical Director in January 2026 – the first person to hold that role at the club – Taylor now works directly on the organisational conditions that enable elite performance: the structures, cultures, and systems that translate individual talent into consistent team output. She holds a UEFA A coaching licence and is completing a Masters in Sports Directorship. The result is a perspective that sits at the intersection of frontline competitive experience and structured organisational thinking. Taylor has seen high-performance culture from the inside of 17 different teams and is now building it from the outside. That combination is rare, and it is precisely what makes her valuable in leadership conversations about performance, resilience, and what teams actually need to deliver when the stakes are highest. Key speaking topics Performance under pressure High-performance team culture Resilience and sustained performance Leadership in competitive environments Building and maintaining team trust Mindset and focus in high-stakes situations Navigating setbacks and career adversity Ideal for Senior leadership teams and C-suite audiences focused on performance culture and competitive resilience CHROs and People leaders building or transforming high-performance team environments Women’s leadership networks and inclusion programmes Sales, commercial, and performance-driven teams in competitive industries Audience outcomes A concrete, evidence-based account of what the conditions for sustained high performance actually look like – drawn from elite competition across multiple cultures and environments Clearer thinking about the gap between individual talent and collective team delivery, and what leaders can do to close it before pressure arrives Practical reflection on how trust, culture, and individual mindset interact in high-stakes moments A sharper vocabulary for leadership conversations about resilience, performance, and team culture Perspective from a practitioner who has both competed at the highest level and is now building organisational performance structures inside a major professional club

Why organisations work with Joe Gerstandt He reframes inclusion as organisational design work, with named practices leaders can actually run, rather than a values campaign that depends on goodwill. His “From Anti to Ally” narrative gives sceptical audiences a credible personal entry point, useful in rooms where DEI language has lost its purchase. Co-author of Social Gravity, a published thesis on how relationship dynamics shape collective performance, which gives the work an intellectual spine beyond bureau talking points. Sits on Twitter’s Intersectional Culture and Diversity Advisory Council and the ISO US Technical Advisory Group on Diversity and Inclusion, meaning his frameworks have been tested inside platform governance and global standards. Marine Corps veteran turned culture practitioner, with a delivery register that lands credibly in industrial, defence, and engineering-led organisations where conventional DEI speakers often do not. Biography highlights Co-author, Social Gravity: Harnessing the Natural Laws of Relationships. Intersectional Culture and Diversity Advisory Council, Twitter. US Technical Advisory Group’s Diversity and Inclusion Working Group, International Organization for Standardization. Board director, Tri-Faith Initiative, Nebraska. Featured contributor, Workforce Diversity Network Expert Forum. Clients include Boeing, Toyota, Nestle, Target, Eli Lilly, Marathon Oil, Cornell University, University of Michigan, the CIA and the FAA. Biography Inclusion work has hit a credibility ceiling inside many large organisations. Twenty years of programmes, statements and training have not translated into the operating changes leaders were promised, and the political pressure on DEI has stripped away the cover that older approaches relied on. The result is a leadership population that knows the work matters but no longer trusts the standard playbook. Joe Gerstandt has spent the past two decades rebuilding the work on different ground. His starting point is that inclusion is a design problem, not a sentiment problem. Behaviour, norms, decision rights, conflict practices and conversational habits are the actual machinery. His sessions teach leaders to operate that machinery, with concrete practices around brave conversations, authenticity, and team design. Two strands give the work its weight. Social Gravity, which he co-authored, sets out the relational dynamics that determine whether collective performance compounds or decays. His “From Anti to Ally” narrative draws on his own move from rural Iowa and the Marine Corps into culture work, giving sceptical audiences a credible bridge into the material without asking them to start from agreement. The institutional record matters. He sits on Twitter’s Intersectional Culture and Diversity Advisory Council and on the ISO US Technical Advisory Group’s Diversity and Inclusion Working Group, advises Fortune 100 employers and federal agencies including the CIA and FAA, and has published in Diversity Best Practices, Diversity Executive and HR Executive. That positions him as a practitioner whose frameworks have been pressure-tested against platform governance, global standards and operating reality. Key speaking topics Inclusion as organisational design Inclusive leadership practice Authenticity and psychological safety at work Team performance and relational dynamics Behaviour change and culture change Allyship and personal transformation Bias, identity and decision-making Ideal for CHROs, Chief Diversity Officers and culture leads rebuilding inclusion programmes that have lost internal credibility. Executive teams running culture change inside engineering, defence, industrial and regulated environments where conventional DEI delivery falls flat. Boards and leadership cohorts treating inclusion as a leadership capability rather than a compliance line. Employee resource group leaders and allies seeking practical practice, not slogans. Audience outcomes A working definition of inclusion as a designed practice, separable from political language. Named behaviours and conversational practices leaders can use the next working day. A clearer read on where their organisation’s inclusion work has stalled and why. Language for engaging sceptics and ambivalent middle managers without forcing ideological agreement. A frame for treating relational dynamics as a performance variable, drawn from Social Gravity.