Gestion du changement

Why organisations work with Jamie Andrew He speaks from a lived reinvention most audiences will never encounter: five nights trapped on Les Droites, the loss of all four limbs, and a decade of returning to elite mountaineering, including a Matterhorn summit. His story gives wellbeing and resilience programmes something concrete to anchor to, rather than another framework slide that no one remembers after the offsite. He writes as well as he speaks. Life and Limb won the Banff Mountain Book Festival Prize for Literature, which places him in a different category from most adventure-circuit speakers. He has delivered in more than 40 countries for audiences at Microsoft, Vodafone, Roche, PepsiCo, Procter and Gamble, Toyota and Tetra Pak, which means he reads corporate rooms and adapts to them. Biography highlights Author of Life and Limb (Portrait, 2004), winner of the Banff Mountain Book Festival Prize for Literature and shortlisted for the Boardman Tasker Prize. First quadruple amputee to summit the Matterhorn (2016), climb Mont Blanc (2002) and Kilimanjaro, and to complete the London Marathon (2001) and an Ironman triathlon. Keynote experience in more than 40 countries across five continents, with clients including Microsoft, Toyota, Vodafone, Roche, Danone, Procter and Gamble, PepsiCo and Tetra Pak. Appointed OBE for services to charity. Biography In January 1999, a storm pinned two climbers to the north face of Les Droites in the French Alps for five nights. One did not come home. The survivor, severely frostbitten, reached hospital in septic shock and lost both hands and both feet. That survivor later walked up Blackford Hill in Edinburgh, learned to run on prosthetics, and then went back to the mountains. The practical point for organisations is not the drama of the accident. It is what happened afterwards. Jamie Andrew has climbed Mont Blanc, Kilimanjaro and the Matterhorn as a quadruple amputee. He finished the London Marathon in 2001 and an Ironman triathlon. Each of those took years of structured relearning, and each required a different approach to preparation, risk, and what a team can reasonably be asked to carry. The written record matters here. Life and Limb, published by Portrait in 2004, won the Banff Mountain Book Festival Prize for Literature and was shortlisted for the Boardman Tasker Prize. It is a careful book by someone who has examined what actually held him together through rehabilitation and what did not. Andrew’s audiences tend to be in the middle of something hard: a restructure, a performance reset, a wellbeing programme that is not landing. He gives those rooms a point of reference that is not abstract. The stories are specific, the lessons are tested against a life that kept going, and the register is matter-of-fact rather than inspirational in the usual sense. Key speaking topics Resilience and recovery under extreme pressure Team performance in high-stakes conditions Risk, judgement and decision-making Goal setting across long time horizons Motivation and sustained effort Change and personal reinvention Leadership through adversity Ideal for CHROs and wellbeing leads designing resilience, mental health and engagement programmes that need a credible human anchor Leadership teams navigating a major change, restructure or performance reset Sales, operations and frontline audiences where motivation and long-horizon effort are the performance issue Employee conferences, kick-offs and offsites that need a keynote the room remembers the following Monday Audience outcomes A concrete reference point for what resilience looks like when the stakes are real, not rhetorical A clearer sense of what teams owe one another when conditions deteriorate Language for talking about recovery, setbacks and reinvention without resorting to slogans A sharper view of the difference between motivation that lasts and motivation that fades by the following week

Why organisations work with Jamie Clarke He has an unusually specific evidence base for leadership under pressure: two Mount Everest summits, the Seven Summits, a 1,126 km camel crossing of the Empty Quarter, and two failed Everest attempts that shape how he talks about recovery. He is a named performance coach to the 2018 Stanley Cup winning Washington Capitals and Hockey Canada’s 2018 PyeongChang team, so his material translates into elite team environments, not just general audiences. His academic base at the University of Calgary’s Haskayne School of Business Centre for Advanced Leadership gives the work a teaching structure, not only a story arc. He pairs expedition narrative with operator experience, having built and run LiveOutThere.com through growth, a Profit Hot 50 ranking in 2013 and eventual closure, so the failure material is first-hand. His delivery is built for senior audiences that have heard every motivational speaker before; the work is about decisions under uncertainty, not summit photography. Biography highlights Summited Mount Everest on 23 May 1997 and again on 17 May 2010, after two earlier unsuccessful attempts. Completed the Seven Summits between 1993 and 2008. Crossed the Empty Quarter of Arabia by camel in 1999, a 1,126 km, 40-day expedition with brother Leigh Clarke and Bruce Kirkby. Associate adjunct professor and fellow at the University of Calgary’s Haskayne School of Business, Centre for Advanced Leadership. Performance coach for the 2018 Stanley Cup winning Washington Capitals and Hockey Canada in PyeongChang 2018. Author of Everest to Arabia (2001) and co-author of The Power of Passion with Alan Hobson, later republished as Above All Else: The Everest Dream. Founder of LiveOutThere.com, ranked No. 39 on Profit Magazine’s 2013 Hot 50. Biography The second Everest attempt came apart at 8,300 metres in 1994. The team Clarke was part of had the summit in reach and turned back. He went home, rebuilt the expedition, and made the top in 1997, then returned and did it again in 2010. Two failed attempts sit on the same CV as two successful ones, and that is the part of the story he now teaches from. The work is about what teams do in the hours after the plan stops working. Clarke has built a leadership practice on specific expedition evidence rather than metaphor: the 1997 and 2010 Everest summits, the 1,126 km Empty Quarter crossing by camel in 1999, the Seven Summits completed across fifteen years, and the 2019 Mongolian motorbike traverse with his son Khobe. Each expedition produced a different failure mode, which is the material he uses with senior teams. His academic base is the University of Calgary’s Haskayne School of Business, where he is an associate adjunct professor and fellow in the Centre for Advanced Leadership. His coaching work has been with elite performance environments under real stakes, including the Washington Capitals through their 2018 Stanley Cup run and Hockey Canada at the 2018 PyeongChang Olympics. Barry Trotz’s on-record comment after the Capitals won reads as a working review, not a blurb. Clarke also operated as a founder. LiveOutThere.com grew into a Profit Hot 50 retailer in 2013 and closed in 2017. He has run the inside of a business that did well and then did not, which is why the failure and recovery material in his talks sounds like first-hand accounting rather than adventure content. Key speaking topics Leadership under uncertainty Team performance in high-stakes environments Recovery after setback and failure Resilience and decision-making under stress Expedition leadership as organisational case study Culture and morale in long-cycle projects Coaching elite teams through pressure Ideal for CEOs and executive teams going into contested strategic bets Leadership development and executive education cohorts Sales and performance leaders preparing teams for long, high-pressure cycles Boards and senior groups that have already heard the standard motivational set Audience outcomes A sharper sense of how high-performing teams behave in the hours after a plan breaks. Specific expedition decisions, named and dated, that map onto organisational choices under pressure. A working language for separating recoverable setbacks from terminal ones. A clearer view of the leader’s job when morale, information and authority are all moving at once. Practical reference points drawn from elite hockey and Olympic environments, not generic motivation.

Why organisations work with Jamil Qureshi Six individuals to world number one, five Ryder Cup captains advised, 22 golfers ranked inside the world top 50. The track record in elite sport is operationally specific, not rhetorical. He has designed and embedded long-running change programmes at scale: Lloyds Banking Group’s ‘Journey to World Class’, the Post Office’s separation from Royal Mail, and Marks & Spencer. He has run transformation inside organisations, not only spoken about it. He translates the psychology of sustained pressure from environments where the cost of failure is public and immediate (Premier League, Ryder Cup) into boardrooms where it usually is not. One of a small number of external psychologists invited to study astronauts on the 2008 NASA Space Programme. The framework has been pressure-tested in domains most speakers can only describe. Biography highlights First-ever official psychologist appointed to the European Ryder Cup team by captain Ian Woosnam in 2006; has since worked with five Ryder Cup captains. Has worked with 22 golfers ranked inside the world top 50, with Premier League players from Liverpool, Manchester United, Manchester City and Chelsea, with Formula 1 drivers David Coulthard and Eddie Irvine, and with members of the 2009 England Ashes-winning cricket team. Designed and delivered board-level leadership and change programmes for Coca-Cola, Hewlett Packard, Emirates Airlines, Cisco, GSK, and Lloyds Banking Group. Author of The Mind Coach, published by Penguin, on the psychological foundations of personal and professional performance. One of a small number of external psychologists invited to study astronauts on the 2008 NASA Space Programme. Listed by GQ Magazine among the most influential figures in British sport (2009); named in The Daily Mirror’s top 100 coaches in the world (2023). Biography At the 2006 Ryder Cup at the K Club, Europe beat the United States by a record-equalling margin. Captain Ian Woosnam had done something no Ryder Cup captain had done before: he appointed an official psychologist to the team. That psychologist was Jamil Qureshi. Sport had been treating mindset as decisive for years. Most boards still treat it as a soft skill, even as senior leaders increasingly face the conditions of elite athletes: sustained scrutiny and very narrow margins for error. Qureshi has spent two decades closing that gap. He has helped six individuals reach world number one in their sport, advised five Ryder Cup captains, and worked with 22 golfers ranked inside the world top 50. Premier League players at Liverpool, Manchester United, Manchester City and Chelsea sit on the same client list as Coca-Cola, Hewlett Packard, Emirates Airlines, Cisco, GSK and Lloyds Banking Group. In business, the work goes well beyond keynotes. Qureshi designed and embedded leadership and change programmes for Lloyds Banking Group’s ‘Journey to World Class’, the Post Office’s cultural separation from Royal Mail, and Marks & Spencer. Through Covid he ran extensive work with global leadership teams at SAS, GSK, Janssen, NHS England and Protiviti as they reset around remote and hybrid leadership. His book, The Mind Coach, published by Penguin, sets out the psychological foundations he applies in both worlds. Skill gets people to the top. What keeps them there, and what determines whether the team around them performs when it matters, is something organisations rarely build deliberately. That is what Qureshi is asked in to do. Key speaking topics Performance psychology in business High-performing teams Leadership under sustained pressure Mindset and behavioural change Cultural change and transformation Translating elite sport into business performance Hybrid and remote leadership Ideal for Boards and CEO leadership teams setting expectations for performance under sustained pressure Sales and commercial leadership teams where individual mindset shapes pipeline outcomes HR and L&D directors building leadership programmes that need psychological substance, not theory Senior leadership conferences where elite-sport credibility opens the room Audience outcomes Specific behaviours for performing under sustained pressure, drawn from how elite athletes actually train A sharper view of where individual mindset constrains team output, and what to do about it Language for leaders to talk about psychology without it sounding soft A more honest read on the gap between intent and execution in their own teams

Why organisations work with Janine Hamner Holman She translates neuroscience into HR-grade interventions, drawing on more than a decade studying brain science alongside a SHRM-CP and SHRM Inclusive Cultures certification, which gives operational HR teams a usable language rather than a TED-style abstraction. Her Mind The Gap: A Thought Leader’s Guide to 21st Century Conscious Leadership gives buyers a defined thesis on the distance between stated values and observed leadership behaviour, useful for boards trying to diagnose culture programmes that stall. She speaks credibly to both nonprofit and Fortune 200 contexts, having spent twenty years in nonprofit leadership followed by close to a decade inside a Fortune 200, which makes her unusual in audiences that mix public-sector, mission-driven, and corporate buyers. Her Cost of Not Paying Attention podcast and signature talk on civility give her a sustained body of public material on workplace incivility as a P&L line, not as a tone-of-voice issue. Biography highlights CEO, J&J Consulting Group; 30+ years as executive and consultant. Author, Mind The Gap: A Thought Leader’s Guide to 21st Century Conscious Leadership; contributing author, On The Shoulders of Mighty Women. Host, The Cost of Not Paying Attention podcast. Named a USA Today Keynote Speaker to Watch in 2024 and LA Weekly Top 10 Trailblazing Entrepreneur in 2023. Winner of the CXO 2.0 Leadership Award. Certified in the Psychology of Leadership (Cornell); SHRM-CP and SHRM Inclusive Cultures certified; Certified Practitioner in Emotional Intelligence. Biography Workplace culture is now a measurable variable on the P&L. Engagement, attrition, and incivility numbers move customer outcomes, and senior leaders increasingly want interventions that change behaviour, not posters. The cost of getting it wrong has stopped being soft. J&J Consulting Group, the firm Janine Hamner Holman leads as CEO, sits in that gap. Her professional history runs across twenty years of nonprofit leadership and almost a decade inside a Fortune 200, with close work alongside the public sector. That mix lets her talk to mission-driven and commercial audiences without flattening either. The intellectual spine of the work is applied neurobiology. More than a decade studying brain science, plus a Cornell certification in the Psychology of Leadership, sits underneath her practice on psychological safety, belonging, and conscious leadership. Her book Mind The Gap sets out the thesis: the distance between stated leadership values and observed leadership behaviour is where culture programmes fail. Public recognition tracks the same content. USA Today named her a Keynote Speaker to Watch in 2024, LA Weekly placed her in its 2023 Top 10 Trailblazing Entrepreneurs, and she won the CXO 2.0 Leadership Award at the CXO2 Conference in Las Vegas. Her podcast, The Cost of Not Paying Attention, gives buyers a sustained sense of the argument before they book the room. Key speaking topics Conscious leadership Organisational culture change Diversity, equity, inclusion and belonging Psychological safety at work Employee engagement and retention Workplace incivility and its commercial cost Change management and neurobiology Emotional intelligence Ideal for CHROs and Heads of People wrestling with engagement, attrition, and DEIB delivery Executive teams running culture transformation programmes that have stalled at policy level Boards and CEOs treating culture as a commercial variable rather than a values statement Nonprofit and mission-driven leadership teams managing growth and professionalisation Audience outcomes A working definition of psychological safety that HR and line managers can operationalise A practical view of how incivility shows up on the P&L through retention, customer experience, and productivity A neuroscience-grounded model for why change resistance is predictable, and what to do about it A clearer separation between DEIB as compliance theatre and DEIB as belonging that affects performance A diagnostic for the gap between stated leadership values and observed leadership behaviour

Why organisations work with Javier Bajer He treats culture as a system of habits, not a communications exercise, and builds timelines measured in months rather than multi-year programmes. His training sits in cognitive psychology and neuroscience, which lets him speak to behaviour change with evidence, not slogans. He has closed this gap inside institutions most advisers never reach: the City of Buenos Aires, where a programme changed the recycling behaviour of six million residents in under a year, alongside Goldman Sachs, HSBC, McKinsey, Shell, and Buckingham Palace. As Editor-in-Chief of Strategic HR Review, he works at the interface between HR practice and academic research, which gives senior people leaders a counterpart who is credible in both rooms. He founded The Talent Foundation and has spent two decades translating values statements into observable behaviour, so the client conversation starts at execution rather than diagnosis. Biography highlights Founding CEO of The Talent Foundation; cognitive psychologist with an MSc in Neurosciences and a PhD in Social Cognition Editor-in-Chief of Strategic HR Review, Emerald Publishing Advisory work with Goldman Sachs, HSBC, McKinsey & Company, Shell, Accenture, Google, Buckingham Palace, and the City of Buenos Aires Led the City of Buenos Aires programme that shifted the recycling behaviour of six million residents within a year, and merged two police forces of 40,000 officers Fellow of the Royal Society of Arts; professor of culture change at Universidad de San Andres and Visiting Fellow of the Business School at the University of Surrey Biography Most culture work fails in the same place. A values statement gets written, a town hall gets held, and the behaviour people see around them in meetings, decisions and email threads does not move. Javier Bajer has spent two decades working on that specific gap, and his argument is that culture is not a message problem. It is a habit problem. The foundation is technical. He trained as a cognitive psychologist, holds an MSc in Neurosciences and a doctorate in social cognition, and uses that grounding to treat culture as a system of learned behaviours that can be redesigned on a defined timeline. He founded The Talent Foundation to apply that thinking at organisational scale, and he edits Strategic HR Review at Emerald, which keeps him close to both research and practice. The client record is unusually wide for the field. He has advised Goldman Sachs, HSBC, McKinsey, Shell, Accenture, and Google on the corporate side, Buckingham Palace as a royal institution, and the City of Buenos Aires at municipal scale. There, his programme moved the recycling behaviour of six million residents inside a year. The through-line is not the sector. Each organisation had a gap between what leadership said and what staff did, and needed it closed in months, not years. His academic affiliations reinforce the practitioner work. He is a Fellow of the RSA, professor of culture change at Universidad de San Andres, and Visiting Fellow of the Business School at the University of Surrey. On stage, the argument he brings to senior audiences is that good intentions are cheap, sustainable habits are rare, and the route from one to the other is a design problem leaders can actually solve. Key speaking topics Culture change and transformation Behavioural science in organisations Translating values into daily behaviour Leadership and cultural alignment Employee engagement beyond incentives Purpose and meaning at work Culture change in public institutions and cities Ideal for CHROs and senior HR leaders holding the mandate for culture and engagement CEOs and executive teams running a values refresh, post-merger integration or strategy reset Transformation and change leaders whose plans depend on observable behaviour shifts Public sector leaders working on institutional or city-level behaviour change Audience outcomes A working definition of culture as a system of habits rather than a communications output A sharper view of why values statements usually fail to change behaviour, and what replaces them Language for separating leadership intent from the daily signals that shape staff behaviour Reference points from corporate, royal and city-government culture programmes that have moved in months A set of questions leaders can take into their next culture or engagement conversation

Why organisations work with Jay Samit His framework for disruption is derived from operating on both sides of it: he led digital transformation at EMI and Sony when their core business models were collapsing, then went on to build and advise companies that were doing the disrupting. That dual vantage point is not common among innovation speakers. Disrupt You! provides a replicable method for identifying where value will migrate in a given industry, applicable at both the organisational and individual leadership level, giving teams a shared vocabulary and process, not just inspiration. His Deloitte advisory work means the framework has been stress-tested against the specific constraints of large, publicly accountable organisations, not just start-up environments. He translates exponential technology trends including AI, spatial computing, blockchain, automation into commercial and competitive decisions, rather than presenting technology as the end in itself. His Fortune column and WSJ documentary series give him a current, credible public presence that amplifies the authority he brings into a room; senior audiences have typically encountered his thinking before the engagement begins. Biography highlights Former Independent Vice Chairman, Deloitte Digital; led enterprise consulting across AI, robotics, IoT, and digital transformation Author of Disrupt You! (Flatiron Books, 2015), published in 12 languages, and Future Proofing You (2021) Global President of Digital Distribution, EMI / Capitol Records; led the label from negligible digital presence to industry benchmark for digital transition Creator and General Manager, Sony Connect; Executive Vice President, Sony Regular contributor to Fortune (bi-weekly column on exponential technologies), Wall Street Journal, and Harvard Business Review Adjunct Professor, USC Viterbi School of Engineering; UCLA Presidential Fellowship graduate, magna cum laude Advised LinkedIn and eBay pre-IPO; CEO of NASDAQ-listed SeaChange International Biography Most organisations understand disruption as something that happens to them. The harder strategic question is whether an organisation can develop the internal capability to anticipate market shifts and capture value from them before competitors or new entrants do, and what that requires structurally, culturally, and at the leadership level. Jay Samit has occupied both sides of that problem. As Global President of Digital Distribution at EMI and as the executive brought in to lead Sony’s digital transformation, he operated inside institutions whose core revenue models were being destroyed by technologies they could see but could not commercialise fast enough. Those experiences inform Disrupt You!, his internationally published framework for applying disruptor logic inside established organisations, which argues that the methods used to build new markets are the same methods available to incumbents willing to challenge their own assumptions. His subsequent role as Independent Vice Chairman of Deloitte Digital extended that work across industries and at scale, applying AI, robotics, and data analytics to the operational and competitive challenges of major global enterprises. That trajectory – from operator to adviser to author to investor – gives his arguments about disruption an empirical base that distinguishes them from frameworks developed in academic or consultancy settings alone. His writing appears regularly in Fortune, the Wall Street Journal, and Harvard Business Review, and he teaches innovation at USC’s Viterbi School of Engineering. Senior leadership teams engaging with his work gain not only a model for reading competitive environments, but a practical method for building the internal conditions that allow large organisations to act on what they see. Key speaking topics Disruption strategy for established enterprises Business model innovation and value migration Entrepreneurial thinking inside large organisations Exponential technologies and commercial strategy AI, automation, and competitive positioning Data analytics as competitive advantage Future-proofing careers and leadership capability Ideal for CEOs and executive leadership teams navigating competitive disruption or industry transition Chief Strategy Officers and Chief Innovation Officers building internal innovation capability Boards and senior leadership in media, financial services, retail, and technology sectors facing structural change Transformation leads and digital strategy functions tasked with operationalising change at enterprise scale Audience outcomes A structured way of thinking about where value will migrate in their industry, and how to position ahead of it rather than responding after the fact Practical methods drawn from Samit’s Disrupt You! framework for identifying market gaps and turning internal constraints into innovation triggers Clearer understanding of how exponential technologies (AI, automation, spatial computing) translate into specific commercial and competitive decisions A reframe of disruption as a strategic tool available to incumbents, not just start-ups – with examples from Samit’s own operational experience Greater confidence in communicating a growth and innovation agenda internally, using a common language and set of principles

Why organisations work with Jean Todt He took over a Ferrari racing operation that had not won a Drivers’ Championship in twenty-one years and produced five consecutive titles for Michael Schumacher between 2000 and 2004. Few living executives can speak to a turnaround at that scale and that level of public scrutiny. He has run three different kinds of high-stakes organisation, a manufacturer racing programme at Peugeot, a listed sports car business at Ferrari, and a 145-country federation at the FIA. The leadership lessons translate across commercial, governance, and political environments. He holds a live UN mandate. As Special Envoy for Road Safety since 2015, he negotiates directly with heads of state on a public health crisis that kills roughly 1.19 million people a year. Boards working on ESG, public-private partnership, or regulated-industry strategy get a practitioner, not a commentator. He co-founded the Paris Brain Institute with neurosurgeon Gerard Saillant, putting institutional capital and racing-industry networks behind one of Europe’s largest neuroscience research centres. The pattern, building durable institutions from convening power, is rare. Biography highlights Director of Peugeot Talbot Sport, 1981 to 1993, delivering four World Rally Championship titles, four Paris-Dakar wins, and two Le Mans 24 Hours victories. General Manager of Ferrari’s Racing Division from 1993; CEO of Ferrari S.p.A. from 2004 to 2008. Ninth President of the FIA, 2009 to 2021, three full terms; now FIA Honorary President. UN Secretary-General’s Special Envoy for Road Safety since April 2015, reconfirmed under Secretary-General Antonio Guterres. Co-founder and board member, Paris Brain Institute, ICM, with Professor Gerard Saillant. Author, “The Silent Pandemic On the Road,” Assouline. Grand-Croix de la Legion d’Honneur. Recipient of the Olympic Order. Biography Scuderia Ferrari had not won a Formula One Drivers’ Championship since 1979 when Jean Todt arrived in 1993 as General Manager of the Racing Division. He brought in Michael Schumacher, Ross Brawn, and Rory Byrne, rebuilt the technical organisation around them, and produced the most dominant run in modern Formula One: five consecutive Drivers’ titles between 2000 and 2004 and six Constructors’ titles in seven years. In 2004 he was promoted to CEO of Ferrari S.p.A., responsible for the road car business as well as the racing operation, until 2008. The Ferrari work followed a twelve-year stint at Peugeot Talbot Sport from 1981, where he built the rally programme that produced four World Rally Championship titles, four Paris-Dakar wins, and two Le Mans 24 Hours victories. The pattern across both jobs was the same: take a manufacturer’s competition arm, set a clear technical direction, and hold it long enough for compounding to work. Elected ninth President of the FIA in 2009, Todt served three four-year terms running motor sport’s global governing body across 145 national federations and 245 member organisations. He launched the FIA Action for Road Safety campaign in 2011, which became the platform for his next role: in April 2015, UN Secretary-General Ban Ki-moon appointed him Special Envoy for Road Safety, a brief he still holds, working with governments to halve road deaths by 2030. Outside motor sport, Todt co-founded the Paris Brain Institute, ICM, with Professor Gerard Saillant; the institute is now one of the largest neuroscience research centres in Europe. He is a Grand-Croix de la Legion d’Honneur and a recipient of the Olympic Order. His most recent book, “The Silent Pandemic On the Road,” collects more than fifty road safety case studies from the partners and governments he has worked with as UN Envoy. Key speaking topics Turnaround leadership in legacy organisations High-performance team building under public scrutiny Sports governance and federation reform Global road safety policy Public-private partnership for social outcomes Building institutions: from racing to neuroscience Crisis management and decision-making at speed Ideal for CEOs and executive committees running multi-year turnarounds where culture and technical excellence both have to move Boards and chairs working on governance reform, federation oversight, or regulated-industry strategy ESG, public affairs, and sustainability leaders building credible public-private programmes Automotive, mobility, and insurance leadership audiences working on safety, risk, and the energy transition Audience outcomes A working model for rebuilding a senior team when the inherited talent and the public narrative are both against you A clearer view of how political authority, technical authority, and commercial authority interact in regulated industries A first-hand account of negotiating with heads of state on a public health mandate, with the mechanisms that have moved policy and the ones that have not A serious answer to the question of how a leader sustains performance across forty years and three very different institutional roles

Why organisations work with Jean-Francois Manzoni Named a pattern managers now use to describe their own mistakes. The “set-up-to-fail syndrome”, introduced in his 1998 Harvard Business Review article and the 2002 Harvard Business School Press book with Jean-Louis Barsoux, is one of the few leadership concepts that has entered standard corporate vocabulary and is still taught on MBA and executive programmes worldwide. Works on the problem leadership development rarely solves. His current research focuses on the “knowing-doing gap”, the reason senior leaders leave off-sites full of energy and revert to old habits within weeks. Seven years running IMD gives him operational credibility that most academic speakers lack. As President from 2017 to 2024, he led the school through COVID and a revenue collapse from 130 million to 90 million Swiss francs in a single year. Governance expertise is practice, not theory. He served as Independent Director of Keppel Ltd from 2018 to 2024 and chaired its Nominations Committee during the period in which the company transformed from an industrial conglomerate to a global asset manager and won Best Managed Board at the 2023 Singapore Corporate Awards. Stays in live conversation with sitting CEOs. Through IMD’s CEO Dialogue series, he interviews the leaders of ABB, ASML, Vodafone, Hindustan Unilever, Mars, HEINEKEN, Tata Steel, Temasek and Keppel, keeping his material current against the challenges they are actually facing. Biography highlights Professor of Leadership, Organizational Development and Corporate Governance at IMD (Lausanne), where he served as President and Nestlé Chaired Professor from 2017 to 2024 Co-author with Jean-Louis Barsoux of The Set-Up-to-Fail Syndrome: How Good Managers Cause Great People to Fail (Harvard Business School Press), winner of two Book of the Year awards Author of the Harvard Business Review article that introduced the “set-up-to-fail syndrome” concept (March/April 1998); contributor to HBR and the Financial Times Author of 30+ business case studies; four received Case of the Year awards from the European Foundation for Management Development or the European Case Centre Recipient of the Research Award on Leadership and Corporate Governance from the Association of Executive Search Consultants; invited speaker at the World Economic Forum in Davos (2014, 2016) Independent Director and Chair of the Nominations Committee at Keppel Ltd (2018-2024); Fellow and Senior Accredited Board Director of the Singapore Institute of Directors; Doctorate from Harvard Business School Biography When a capable employee starts under-performing, the instinctive explanation is that something has changed in them. A 1998 Harvard Business Review article argued the opposite: most of the time, the boss’s tightened monitoring and visible loss of confidence caused the decline. The authors called it the set-up-to-fail syndrome, and the term entered management vocabulary. Jean-Francois Manzoni co-wrote that article with Jean-Louis Barsoux, and the 2002 Harvard Business School Press book that followed won two Book of the Year awards. The book belongs to a larger body of work on why organisations struggle to change and why leaders struggle to behave differently once pressure returns. Manzoni is Professor of Leadership, Organizational Development and Corporate Governance at IMD. He has written more than thirty business cases, four of which received Case of the Year awards from the European Foundation for Management Development or the European Case Centre. Separate research on interpersonal dynamics in diverse boardrooms won the Research Award on Leadership and Corporate Governance from the Association of Executive Search Consultants. The research focus in recent years has narrowed to what he calls the “knowing-doing gap”. Senior leaders increasingly know what good leadership looks like. Most internalise it poorly. Development programmes generate intention; the habits they target return within weeks. Manzoni’s work examines why this happens and what designs, including technology-mediated interventions, actually change behaviour for longer. Academic insight of this kind rarely comes with operating experience. Manzoni’s does. He served as IMD President and Nestlé Chaired Professor from 2017 to 2024. During COVID, he restructured the school’s executive education model and held the institution together through a revenue collapse from 130 million to 90 million Swiss francs. Board-level practice ran in parallel. He was the Independent Director of Keppel Ltd from 2018 to 2024 and chaired its Nominations Committee. Over that period, Keppel transformed from an industrial conglomerate to a global asset manager and took Best Managed Board at the 2023 Singapore Corporate Awards. Key speaking topics Leadership development and sustained behaviour change The knowing-doing gap in executive practice Organisational change and high-performance work environments Corporate governance and boardroom interpersonal dynamics The set-up-to-fail syndrome and boss-subordinate relationships Executive development and leadership programme design Change management at individual and organisational levels Ideal for CEOs, presidents and C-suite leaders are responsible for shaping senior leadership behaviour and organisational culture Board chairs, nominations committees and directors examining the interpersonal dynamics that determine oversight quality CHROs and heads of leadership development are reassessing whether their programmes actually produce sustained behaviour change Executive committees preparing for or inside significant organisational change Audience outcomes A sharper vocabulary for the performance dynamics they are already creating without noticing, including the specific behaviours that cause capable people to disengage A realistic view of why leadership development programmes fail to produce sustained behaviour change and what design choices make new habits stick Evidence from boardrooms where diversity has increased but interpersonal maturity has not, and a clearer sense of how to close that gap A usable sense of the distance between what senior leaders say they value and what their behaviour signals once pressure returns

Why organisations work with Jef Staes He gives leaders a working language for the conflict at the heart of innovation: the Red Monkey model treats the awkward, radical idea as the asset, and the cultural reflex to suppress it as the real problem to solve. His 2D to 3D framework names the specific shift companies are stuck in, from organisations built on standardised competence to ones that run on passion and continuous learning. He has lived both sides of the argument. Two decades inside Siemens and GTE ATEA as software designer, training manager and Corporate Learning Officer, then twenty more building the Red Monkey Company around what he learned was missing. His work is grounded in the academic mainstream of Belgian management education, with visiting lectureships at Vlerick, UAMS and EHSAL, but his delivery is built for general audiences, including four TEDx stages. He addresses culture and innovation as one problem, not two. Most speakers pick a side; Staes argues you cannot fix one without rewiring the other. Biography highlights Author of the Red Monkey trilogy: “I was a sheep”, “My manager is a hero”, and “My organisation is a jungle”. Founder of Red Monkey Company, where he develops the Red Monkey Story and the Engine of Innovation Mindset with client organisations. Former Corporate Learning Officer at Siemens Belgium; earlier career as software designer at GTE ATEA in Belgium and the USA. Visiting lecturer at Vlerick Business School, the University of Antwerp Management School (UAMS), and EHSAL. TEDx speaker on multiple occasions, including TEDxUtrecht with “Behave, brake for red monkeys”. Recurring keynote at OEB Global (Online Educa Berlin), including the Spotlight Stage session “Red Monkey Disruption”. Biography Most organisations are not built to change. They are built to standardise, to repeat, to filter out the awkward. That is the tension Jef Staes has spent four decades inside, first as a software designer at GTE ATEA, then as a training manager and Corporate Learning Officer at Siemens Belgium, and now as the founder of Red Monkey Company. His central argument is that innovation does not fail because organisations lack ideas. It fails because the cultural reflex of any mature company is to reject the radical idea and the person who carries it. The Red Monkey is his name for both. The work, then, is not to generate more ideas, but to redesign the conditions under which a Red Monkey can survive long enough to be tested. Around that core sit two sharper frames. The 2D to 3D shift describes how companies move from running on standardised competence to running on passion-fed expertise. The Power Defect names the structural mismatch between formal authority and actual capability in an information-rich economy. Together they give leaders a vocabulary for problems they usually only feel. Staes writes in metaphor on purpose. The trilogy (“I was a sheep”, “My manager is a hero”, “My organisation is a jungle”) is built for the operator, not the academic, and his TEDx and OEB Global stages reach the same audience. The argument lands because it is unsentimental about how organisations really behave when something new walks in. Key speaking topics Innovation culture and the management of disruptive ideas The 2D to 3D organisational shift The Red Monkey conflict model Learning organisations in the information age Leadership in environments resistant to change Talent, passion and the limits of standardised competence Ideal for Boards and executive teams whose innovation programmes consistently stall after launch CHROs and Chief Learning Officers redesigning learning and talent systems for a knowledge economy Transformation leads and innovation directors trying to protect radical ideas inside conservative cultures Leadership conferences in technology, manufacturing, financial services and the public sector Audience outcomes A working model for why their best ideas keep dying inside their own organisation Language to describe the conflict between standardised competence and passion-driven expertise A clear position on what 3D leadership demands of managers, and where most stop short Recognition of the Power Defect inside their own structure and where it is costing them speed A reframing of resistance to change as an organisational design problem, not a people problem

Why organisations work with Jeff de Kleijn Two decades inside HP and Canon across Asia Pacific and Europe, including running HP’s Large Format Printing business for APJ, gives him operating credibility with senior leaders who have lived through global restructures. Works fluently across Western systems thinking and Chinese strategic philosophy, useful for European and US executive teams navigating Asia exposure without simplifying it. Frames leadership as an operating system question, where decision rights, rhythm and supervisory clarity are the variables, not personality or style. Brings a working executive’s vantage point through his current role leading Dilaco, so the room hears a peer, not a retired commentator. Biography highlights Former General Manager, Large Format Printing Division, HP Asia Pacific and Japan. Senior executive roles at Canon across Europe and Asia. Chief Executive of Dilaco Group since 2019. Founder of Cortlandt Gulch, his leadership advisory and writing platform. Forthcoming book, Postmodern Leadership: Navigating Crises and Complexity in the Information Era. Trained in theatre and improvisation at the Bruges Conservatory of Music & Arts; works in English, Dutch and Chinese. Biography Most large organisations are still wired to push decisions up and instructions down. That structure is breaking against the speed and interdependence of the systems leaders now operate in. Jeff de Kleijn’s work begins from that mismatch, and from the specific question of how senior teams behave once they accept it. His authority on the subject is operational, not theoretical. He spent two decades in senior roles at HP and Canon, including running HP’s Large Format Printing business across Asia Pacific and Japan, before taking over Dilaco, a Belgian IT services group, in 2019. The throughline is leading commercial organisations through restructure, geographic complexity and technology shifts while the formal authority structure was always slightly behind events. He writes and advises through Cortlandt Gulch, and is finishing a book, Postmodern Leadership: Navigating Crises and Complexity in the Information Era, that sets out his core argument. Power inside large organisations has already moved from position to network connectivity. The leaders who are getting traction are the ones rebuilding their operating rhythm, supervisory cadence and decision rights around that fact, rather than working harder inside the old chart. What he brings to a room is the combination of a sitting executive’s vocabulary, exposure to both European and Asian operating cultures, and a stage discipline shaped by training in theatre at the Bruges Conservatory. Senior audiences leave with a sharper view of where their own authority architecture is misfiring, and a vocabulary for fixing it. Key speaking topics Networked and decentralised leadership Decision rights and supervisory clarity in complex organisations Leadership operating models under systemic uncertainty AI as an institutional, not technological, force Eastern and Western strategic thought in executive practice Restructuring and post-transformation leadership Ideal for Boards and executive committees redesigning how authority and decision rights operate post-restructure CEOs and group MDs of multi-region businesses with significant Asia exposure Private equity portfolio leadership teams under pressure to operate with fewer layers Transformation and strategy leads working on the leadership operating model, not just structure Audience outcomes A clearer read on where their current authority structure is the bottleneck, not the workload Specific language for separating control, coordination and supervision as distinct leadership tasks A working frame for combining Western strategic analysis with Chinese strategic thinking in real decisions A more honest internal conversation about what their organisation actually needs from its top team

Why organisations work with Jeff DeGraff He brings a tested intellectual frame, the Competing Values Framework, that gives executives a shared language for the trade-offs they already feel but cannot resolve. His Innovatrium has built innovation programmes inside more than half the Fortune 500, including Google, Apple, Coca-Cola, Pfizer, NASA and Microsoft, so the methods are stress-tested in real operating conditions. The work crosses sectors that rarely share a stage: commercial, military (US Air Force, NATO, Singapore Armed Forces), academic and mission-driven, which sharpens his diagnosis of what is structural and what is industry-specific. He treats innovation as a system of competing roles (Artist, Engineer, Athlete, Sage), so leaders leave with a way to staff and sequence change, not a motivational pep talk. The Ross School base and the Certified Professional Innovator programme give buyers a credible academic anchor when they need to sell the engagement internally. Biography highlights Clinical Professor of Management and Organizations, University of Michigan Ross School of Business, since 1990. Co-creator of the Competing Values Framework, with Robert Quinn, Kim Cameron and John Rohrbaugh. Founder of the Innovatrium Institute for Innovation, working with Fortune 500 firms, NASA and allied military commands. Author of The Art of Change (Berrett-Koehler, 2025), The Creative Mindset, The Innovation Code, Leading Innovation and Competing Values Leadership. Host of the PBS programme Innovation You and contributor to Michigan Public’s The Next Idea. Former Vice President of Communications and New Ventures at Domino’s Pizza during the period the company scaled from a regional chain to a global brand. Biography Innovation inside large organisations rarely fails for lack of ideas. It fails because the same organisation rewards efficiency, control and reliability while asking a small group to break those very rules. That tension is the subject Jeff DeGraff has spent his career mapping, first as a co-creator of the Competing Values Framework alongside Robert Quinn, Kim Cameron and John Rohrbaugh, and then as the architect of a more applied body of work on innovation as a system. The academic anchor is the Ross School of Business at the University of Michigan, where he has been Clinical Professor of Management and Organizations since 1990. The applied side is the Innovatrium, the institute he founded to put the theory into contact with operating reality. Through Innovatrium and direct consulting, his methods have been used inside more than half the Fortune 500, including Google, Apple, Coca-Cola, Pfizer, Microsoft and NASA, and inside the US Air Force, NATO and the Singapore Armed Forces. His three most recent books, The Innovation Code (2017), The Creative Mindset (2020) and The Art of Change (Berrett-Koehler, 2025), form a single argument. Innovation is not a personality trait, it is a discipline of holding competing values long enough to produce something new. The Innovation Code translates that into roles and team design. The Creative Mindset breaks creative work into six trainable skills. The Art of Change reframes paradox itself as the engine of transformation. The career arc explains the bias toward application. He earned his PhD at the University of Wisconsin-Madison in 1985 and went directly into industry as Vice President of Communications and New Ventures at Domino’s Pizza, where the nickname “Dean of Innovation” stuck. The work since has kept the same shape: a serious framework, tested against organisations that cannot afford abstractions. Key speaking topics Innovation strategy and operating models Competing Values Framework in practice Creative leadership and team design Organisational change and transformation Culture and capability for sustained innovation Cross-sector innovation: commercial, public, military Paradox and decision-making under competing priorities Ideal for CEOs and executive teams under pressure to deliver core performance and a credible innovation agenda at the same time Chief Innovation Officers, CSOs and heads of strategy designing or rebuilding innovation operating models CHROs and learning leaders building creative capability across senior cohorts Public-sector, defence and mission-driven leadership groups that need a private-sector grade innovation method Audience outcomes A shared language for the competing demands inside the business and a way to talk about them without picking sides A working model for staffing innovation teams across distinct creative roles rather than relying on a few “creative” individuals A practical sequence for turning paradoxes (efficiency versus experimentation, control versus autonomy) into design decisions Confidence that innovation can be built as a repeatable system, not a personality-driven exception Examples drawn from companies, NASA and military commands that translate cleanly back to the audience’s own context

Why organisations work with Jeff Grout Operator-grade leadership content. He ran Robert Half UK as Managing Director through a period in which the business grew from 12 staff to over 360, which gives his account of leadership and recruitment a grounding that most speakers on the same topic cannot offer. Inside access to an elite sporting campaign. As business manager to Sir Clive Woodward from 2002 to 2006, he saw England’s 2003 Rugby World Cup preparation and performance culture from the inside, which translates into specific examples rather than generic sporting analogies. One of the senior interviewers on the UK circuit. His public interview work includes Lord Sugar, Sir Richard Branson, Sir Dave Brailsford, Charles Handy, Sir Terence Conran, Sir Steve Redgrave, Dame Stella Rimington and Greg Dyke, and he is regularly booked as conference chair where a board-level audience needs a senior host. Eight books on leadership, performance and recruitment, including What Do Leaders Really Do? (Capstone, 2007) and The Adventure Capitalists. The work is published, not just performed on the stage. A repeat client list that includes Amazon, BT, British Airways, HSBC, Barclays, LinkedIn, Deloitte, Ernst & Young, Harrods and UK Sport. Biography highlights Former UK Managing Director of Robert Half International, the world’s largest specialist recruitment consultancy. Built the UK business from two offices and 12 staff to £65 million turnover, 19 offices and over 360 staff during a 21-year tenure. Business Manager to Sir Clive Woodward from 2002 to 2006, spanning England’s 2003 Rugby World Cup victory and the 2005 British & Irish Lions tour. Graduate of the London School of Economics. Co-author of eight business books, including What Do Leaders Really Do? (Capstone, 2007), The Adventure Capitalists (Kogan Page), Mind Games, Recruiting Excellence and What You Need to Know About Leadership. Public interviewer of senior figures including Lord Sugar, Sir Richard Branson, Charles Handy, Sir Dave Brailsford, Sir Terence Conran, Sir Steve Redgrave, Dame Stella Rimington, Sir Stuart Rose and Greg Dyke. Collaborated with the BBC to produce an interview training video, and has delivered leadership and executive skills workshops for clients including BT, HSBC, British Airways, Virgin, Harrods, Amazon, LinkedIn, Deloitte and Ernst & Young. Biography Plenty has been written about what makes a good leader. Much less has been written about what leaders do on the day a quarter misses, or on the morning after a senior resignation. The working reality of leadership is where most senior teams need help, and where generic advice tends to fail. That working reality is the ground Jeff Grout has operated on for most of his career. He spent 21 years inside Robert Half International, the world’s largest specialist recruitment consultancy, eventually running its UK business as Managing Director until 2000. Under his leadership, the operation grew from two offices and 12 staff to a £65 million business with 19 offices and more than 360 staff. That is the grounding behind his current work with senior teams on leadership, recruitment and high-performance culture. From 2002 to 2006, he was business manager to Sir Clive Woodward, through the years surrounding England’s 2003 Rugby World Cup victory and the 2005 British & Irish Lions tour. That sustained access to an elite sporting campaign at its peak gives his work on high-performance culture a different weight. He saw the detail of how a winning environment is built and defended, up close and over time, not as a single anecdote deployed for colour. For senior buyers, he is typically booked either as a keynote speaker on leadership and high performance, or as the conference chair and interviewer who can hold a board-level room. His written work spans eight books, including What Do Leaders Really Do? and The Adventure Capitalists. His interview subjects have included Lord Sugar, Sir Richard Branson, Charles Handy, Sir Dave Brailsford, Sir Terence Conran, Dame Stella Rimington and Greg Dyke. Key speaking topics Leadership in practice Building high-performance teams Peak performance lessons from elite sport Leading change Recruitment, retention and talent strategy Executive interviewing and conference chairing The characteristics of success Ideal for Senior leadership teams who want a practical, operator-grounded account of leadership rather than an academic framework CHROs, talent directors and senior HR leaders focused on recruitment, retention and high-performance team design Conference organisers who need a senior chair or public interviewer for a board-level audience Sales leadership and high-performance culture off-sites Audience outcomes A sharper vocabulary for describing what effective leaders actually do day to day Specific examples, drawn from elite business and sporting environments, of how high-performance teams get built and held together under pressure New questions to ask about recruitment and retention, from an operator who ran a 360-person business A more confident view of the behaviours that separate consistent performers from occasional ones