Alan O'Neill

"Alan's business acumen, genuine passion for great customer service and his hands-on experience overseeing large-scale change within organisations such as Selfridges is unique. It makes him one of the most impressive speakers on change management and customer experience I have ever come across. Alan is a popular speaker at events around the globe with organisations who want to learn from his insights and his bold tactics to help build a world-class customer-centric culture and ultimately to increase sales."

"Alan O’Neill has completed some inspirational work for us at Dalata Hotel Group plc over the past number of years. His insight into customer experience and customer thought process is second to none. The timing of his content is excellent, as the world of digital collides with traditional hospitality and customer service more frequently."

"In his unique and compelling manner, Alan O’Neill brings alive one of today’s most provocative subjects for contemporary business leaders. With retail in its most dire state in living memory and the unrelenting charge of the disruptors seeming to have many of the high streets stalwarts on their knees, many have at long last started to realise that this fierce battle for the customer might well mean the death of many of the losers. Alan convinces all businesses that they are as ‘unique as their fingerprints’, but treat their customers just like everyone else. Anyone can copy your strategy but no one can copy your culture – its high time you mobilised and energised these points of difference through the customer experience."

"Change Management and Customer Experience are two very relevant topics in today’s world. Every single client of ours is going through change at some level - some more disruptive than others. Within that change, more and more organisations have come to realize that whatever change they make, they must put ‘customer’ at the heart of that. ‘Customer Experience’ is indeed the new battleground and differentiator in this digital world. As a highly experienced Change Agent and Speaker, Alan inspires and challenges audiences with his practical business models and stories. The Selfridges Story is just one that brings all of the concepts to life and resonates with busineses of all types, B2B and B2C."

"Alan is one of the most brilliant minds in department store retailing today. Before engaging him for Rustan’s for a short-term project, I heard nothing but good things on the work he did for Selfridges. I was impressed by the breadth and depth of his knowledge on two critical areas: company culture and the customer experience. I have learned from Alan, that even in this digital era the secret sauce of an organization is people - and stretching it further, relationships. The quality of the experience we deliver, and resilience in this turbulent age is 100% dependent on the quality of our RELATIONSHIPs. Alan said it simplifies to two things that need to be holistically and deeply understood and harnessed not only functionally but also creatively: TALENT and TECHNOLOGY. Alan has this rare skill of helping businesses like ours continue to focus on our very basic purpose of firstly winning loyalty of our employees and then our customers. It’s still about sincerely and authentically winning and retaining hearts and minds; even in this age of AI, big data, crypto currency, block chain, and other game changing disruptions. Alan has useful insights on how to disrupt yourself but in a way that has clarity, that is still true to your dna, and at the end of the day is still about people. Alan presented at a number of events for us and our industry colleagues in Manila where we picked his brains and connected with his wisdom and passion. That was fascinating and enlightening. I can’t wait to have him back."

"Change and disruption are the new norms in business today. More and more of our clients are coping with that by staying focused on their customer. Customers are changing too and their expectations continue to grow. That applies to digital and traditional channels. In his talaks, Alan brings us back to basics and challenges us all to refresh our thinking, putting customer experience at the heart of our decision-making. We have worked with Alan countless times as a speaker and our clients continue to be inspired by his practical tips and stories."

"We put it up to Alan to deliver a keynote that would really help our members be more professional. He was excellent and we now want to roll it out to the rest of our members."

"What impressed me about Alan was how much he knew about the estate agency business and how tailored the presentation was to our needs."

"Alan delivered Supercharge your Sales to our full management team. He challenged us to re-look at ourselves in a very different light and we needed that."

"Alan is very commercial and gave practical, sound advice that truly inspired and motivated our people."

"Alan is very commercial and gave practical, sound advice that truly inspired and motivated our people."

"We in the motor industry believe that we can learn a lot from the world of retail. Alan made that clear."

"As a public service institution, Customer Service is a priority for us. Alan inspired us with his commercial stories and showed how they’d work for us too."

"We greatly admire the Selfridges brand and wanted to hear the success story firsthand."

"With no fluff, Alan made efforts to get to know us. That’s what made our partnership work."