Corporate Culture

Why organisations work with Keith Ferrazzi He works at the level above leadership development: the operating system of the senior team itself, where most strategy execution actually breaks down. Twenty years of applied research at Ferrazzi Greenlight, including the dataset behind Never Lead Alone, gives him a defensible model of what the top 15 percent of teams do differently. He named and codified co-elevation, a vocabulary CEOs and CHROs already use to describe peer accountability without formal authority. Five New York Times bestsellers, including Never Eat Alone and Never Lead Alone (USA Today bestseller, Forbes Top 10 Business Books of 2024), give him reach and credibility with senior audiences before he walks on stage. His sessions are diagnostic rather than inspirational: leadership teams typically leave with a read on their own performance against the teamship shifts and a starting point for what to change. Biography highlights Founder and chairman of Ferrazzi Greenlight, a research and consulting firm focused on executive team performance and the future of work. Founder of the Radical Innovators Collaborative, a peer network of Fortune 500 CIOs and CHROs working inside live enterprise transformation. Author of five New York Times bestsellers, including Never Eat Alone, Leading Without Authority, Competing in the New World of Work, and Never Lead Alone. Never Lead Alone (HarperCollins, 2024): USA Today bestseller and one of Forbes’ Top 10 Business Books of 2024. Former Chief Marketing Officer of Deloitte and Starwood Hotels and Resorts. Named a Global Leader of Tomorrow by the World Economic Forum. Regular contributor to Harvard Business Review, Forbes, Fortune, Inc., and the Wall Street Journal. Biography Most senior teams are designed to report, not to collaborate. Members are accountable to the CEO, not to each other, and that asymmetry shows up the moment the organisation tries to move at speed. This is the problem Ferrazzi Greenlight has been studying for two decades, and it is the territory Keith Ferrazzi has made his own. The work began with relationships. Never Eat Alone, published in 2005, became a business classic by treating networking as a discipline of generosity rather than transaction. Three books later, the focus has shifted from individual influence to what happens between peers at the top of an organisation. Leading Without Authority introduced co-elevation as the mechanism. Never Lead Alone, a USA Today bestseller and a Forbes Top 10 Business Book of 2024, sets out ten specific shifts that distinguish the highest-performing teams in his research dataset. The same logic now sits behind the Radical Innovators Collaborative, a peer community Ferrazzi convenes for Fortune 500 CIOs and CHROs working through AI-driven transformation. The credibility behind that work is operational, not academic. Ferrazzi was Chief Marketing Officer of Deloitte and then of Starwood Hotels and Resorts, after Yale and Harvard Business School. He was named a Global Leader of Tomorrow by the World Economic Forum and contributes regularly to Harvard Business Review, Forbes, Fortune, and the Wall Street Journal. What he brings to a senior audience is not a talk on collaboration in the abstract. It is a diagnostic frame for the team in the room: where peer accountability is real, where it is theatre, and which of the teamship shifts would change the most about how the organisation actually executes. Key speaking topics Executive team performance Teamship and co-elevation Leading without authority Peer-to-peer accountability Future of work and radical adaptability Organisational collaboration across silos AI and the redesign of team operating models Ideal for CEOs and executive committees are rebuilding how the top team works together CHROs and chief people officers leading culture and leadership transformations Boards and senior leadership offsites focused on execution speed Transformation leads inside organisations, breaking down functional silos Audience outcomes A clear read on where their own senior team sits against the teamship shifts that distinguish the top performers in Ferrazzi’s research. Specific behaviours that move accountability from vertical to peer-to-peer without dismantling the reporting line. A working vocabulary of co-elevation that senior teams can use to call out unhelpful patterns in real time. A view of how AI-native ways of working are changing what a high-performing leadership team looks like.

Why organisations work with Dr Darren Coleman He treats brand as an investment asset with measurable commercial return, giving CMOs and CFOs a shared language for defending budget when growth tightens. His Brand Experience Blueprint maps the path from strategy to frontline delivery, closing the gap between what marketing promises and what operations execute. Twenty-five years of B2B and services brand work across Europe, the Middle East, South East Asia and Japan, with named delivery for Johnson & Johnson, Singapore Airlines, Goldman Sachs, FUJIFILM, Nikon and Maybank. A doctoral grounding in B2B services brand performance, peer-reviewed publication in Industrial Marketing Management and the European Journal of Marketing, and a Kogan Page book in three languages. Visiting lecturer at the University of Warwick, with a teaching practice that keeps the frameworks tested against current MBA cohorts and corporate clients in parallel. Biography highlights Founder and Managing Consultant, Wavelength Marketing. Author, Building Brand Experiences: A Practical Guide to Retaining Brand Relevance (Kogan Page); translated into Korean, Turkish and Mandarin. PhD in B2B services brand performance; MA in marketing. Visiting Lecturer in Corporate Brand Management, University of Warwick. Peer-reviewed publication in Industrial Marketing Management and European Journal of Marketing. Keynote speaker at Electronic World Marketing Summit (Kotler Impact), Brand Week Istanbul, B2B Marketing Ignite and Fifteen Seconds Graz. Biography Service brands sell something customers cannot pick up, weigh or return. What they buy is an experience, and the gap between what marketing promises and what operations actually delivers is where loyalty, pricing power and referral are won or lost. Closing that gap is the work Dr Darren Coleman has spent twenty-five years on. His Brand Experience Blueprint is built around three operating layers: the environment shaping customer perception, the strategic essentials that anchor the brand, and the enablers that translate strategy into frontline delivery. Clients including Johnson & Johnson, Singapore Airlines, Goldman Sachs, FUJIFILM, Nikon, Maybank and Orange have used it to rebuild positioning, justify brand investment to finance, and make service consistent across markets. The intellectual foundation is academic. Coleman holds a PhD in B2B services brand performance, has published in Industrial Marketing Management and the European Journal of Marketing, and teaches Corporate Brand Management at the University of Warwick. The applied output is Building Brand Experiences, published by Kogan Page and now in Korean, Turkish and Mandarin editions, used by marketing teams and MBA programmes as a working operating manual rather than a theory text. What CMOs and CEOs take from him is a way to argue for brand investment in commercial terms. He reframes brand from a cost centre defended on faith into a measurable asset that protects margin when competitors discount and acquisition costs rise. Key speaking topics Brand experience strategy and execution Brand-driven growth for service organisations B2B services branding Brand as a commercial investment asset Customer experience and brand relevance Employer brand and internal alignment Sustainable brand differentiation Ideal for CMOs, brand directors and marketing leadership teams in B2B and service businesses C-suites in financial services, professional services, technology and healthcare evaluating brand investment Customer experience and operations leaders responsible for closing the strategy-to-delivery gap Executive education and senior leadership programmes covering brand, growth and customer strategy Audience outcomes A commercial argument for brand investment that holds up in a finance conversation A working model for translating brand strategy into operational customer experience Diagnostic clarity on where the brand promise and the customer reality currently diverge Practical reference points from Johnson & Johnson, Singapore Airlines, Goldman Sachs and other named service brands

Why organisations work with Matthew Luhn He spent more than 20 years inside Pixar’s story room, working on Toy Story, Monsters Inc., Finding Nemo, Up and Ratatouille, so the principles he teaches are the ones that actually shipped some of the most commercially successful films ever made. His book The Best Story Wins (Morgan James, 2018) gives buyers a named, documented methodology, not a generic storytelling pitch. Teams leave with a structure they can apply to a keynote, a sales call, or a brand campaign. He is one of very few speakers who has been inside a working creative culture at scale, and can speak credibly to how Pixar’s Braintrust process produces honest creative feedback without breaking trust. His client list on this material includes Apple, Google, Microsoft, Salesforce, Capital One, Procter and Gamble, Sony and Target, which signals that senior brand, marketing and innovation leaders are the audience he is built for. He treats storytelling as a commercial competency, not a soft skill. The work is aimed at sharper messaging, stronger brand recall, and better internal communication of strategy. Biography highlights Story artist and story supervisor at Pixar Animation Studios across more than two decades, with credits on Toy Story 2, Monsters Inc., Finding Nemo, Cars, Ratatouille, Up, Toy Story 3 and Monsters University. One of the original 12 animators hired on the first Toy Story film in 1995. Youngest animator hired on The Simpsons at age 19, with credits on six 1992 episodes including Kamp Krusty and Lisa’s Pony. Author of The Best Story Wins: How to Leverage Hollywood Storytelling in Business and Beyond, Morgan James Publishing, 2018. TEDx speaker (TEDxUCSB), and corporate keynote speaker for Apple, Google, Microsoft, Salesforce, Capital One, Procter and Gamble, Sony, Target, Vrbo, Adidas and Lego. Trained at the California Institute of the Arts character animation program; BFA from the Academy of Art University. Biography Pixar built one of the most reliable creative engines in modern business by treating story as a discipline, not a talent. Inside that engine sat a small group of story artists whose job was to find, in every film, the emotional truth a global audience would respond to. Matthew Luhn was one of them, across more than 20 years and films including Toy Story, Monsters Inc., Finding Nemo, Up and Ratatouille. That work began early. He was the youngest animator hired on The Simpsons at 19, then joined Pixar in 1995 as one of the first 12 animators on Toy Story. He moved into the story room for Toy Story 2 and stayed there, eventually as story supervisor, through some of the most commercially successful animated films ever made. The carry-over to business is direct. The same questions a story artist asks about a film, what does the audience need to feel, what is the change, what is the one thing they should remember, are the questions a leader should be asking about a strategy launch, a sales pitch or a brand campaign. His book, The Best Story Wins (Morgan James, 2018), turns those questions into a working methodology. Buyers tend to find him through a specific tension. Their messages are accurate but not memorable. Their brand is recognised but not loved. Their internal communications inform but do not move people. Apple, Google, Microsoft, Salesforce, Capital One, Procter and Gamble, Sony and Target have used his work to address those gaps. Key speaking topics Business storytelling Brand narrative and customer engagement Creative culture and the Pixar Braintrust process Innovation and creative differentiation Leadership communication Sales and pitch storytelling Ideal for CMOs, brand directors and content leaders rebuilding how the company shows up to customers. Innovation leads and product organisations that need to make new ideas land internally and externally. Sales leadership and revenue teams sharpening pitch craft and customer-facing narrative. Internal communications and HR leaders running large town halls, change programmes or culture launches. Audience outcomes A working structure for building a story around any business message, drawn from the Pixar story process. Sharper sense of what makes a brand or product narrative memorable rather than merely accurate. Tools for giving and receiving honest creative feedback, modelled on the Pixar Braintrust. A clearer separation between information delivery and persuasion, applied to keynotes, pitches and internal comms. Specific, repeatable techniques the team can apply to the next campaign, all-hands or customer presentation.

Why organisations work with Christian Gansch His work draws directly on the governance and communication structures of professional orchestras to diagnose alignment failures inside organisations – not as analogy, but as operational system analysis. Leaders leave with a replicable model, not just a perspective. His 14 years as a senior producer at Deutsche Grammophon (1990-2003) mean he has exercised genuine executive authority – across production, marketing, sales, and commercial strategy – inside a major global institution. This is the experience of a manager who performed at the highest level, not a performer who later studied management. His book «From Solo to Symphony» (2006) gives his framework a named, tested structure that organisations can return to. The central argument – that orchestras are precision operating systems, not just inspiring metaphors – is the intellectual spine of every engagement. He puts a question to leadership teams that most frameworks avoid: how many high-performing soloists can a team accommodate before individual excellence starts to fracture collective output? The orchestra offers a concrete, daily-tested answer. He speaks and consults in both English and German, making him an operationally practical choice for pan-European organisations and those with significant DACH-region leadership presence. Biography highlights Leader (concertmaster) of the Munich Philharmonic Orchestra from 1981 to 1990 Senior producer at Deutsche Grammophon from 1990 to 2003; responsible for approximately 190 classical recordings including productions with Pierre Boulez, Claudio Abbado, Daniel Barenboim, Lang Lang, and Anna Netrebko Multiple Grammy Award winner as a producer; recipient of the Record Academy Award Tokyo (Gold) in the Best Concerto Disc category Conducted major orchestras internationally, including the Orchestre Philharmonique de Radio France Paris, City of Birmingham Symphony Orchestra, Russian National Orchestra, NHK Symphony Orchestra Tokyo, and BBC National Orchestra of Wales BBC Proms debut at the Royal Albert Hall; conducted Beethoven’s Ninth Symphony with the orchestra and chorus of Teatro La Fenice, Venice; opera credits include Le nozze di Figaro with Opera North Author of «From Solo to Symphony – What businesses can learn from orchestras» (2006) and a second German-language business book; corporate consulting and keynote work with clients including Airbus, BASF, Deloitte, and Roche since 2003 Biography Christian Gansch spent a decade as leader of the Munich Philharmonic. He then spent fourteen years as a senior producer at Deutsche Grammophon. In both roles, the daily challenge was identical: turning highly skilled, independently minded specialists into a functioning collective. His book «From Solo to Symphony» (2006) makes a specific argument from that experience. Professional orchestras are not simply compelling analogies for corporate life – they are operational systems, with precise structures for authority, communication, and coordination. Most large organisations have never consciously built those structures. The gap shows up in execution. His 190 recordings at Deutsche Grammophon were produced across commercial, artistic, and logistical functions simultaneously. That cross-functional executive experience – managing complexity at the level of a major global label – is what separates his framework from that of performers who later turned to speaking. Gansch operated inside the institution, not just on stage. Since 2003, his consulting and keynote work has taken him to organisations including Airbus, BASF, Deloitte, and Roche. The question he brings to every leadership engagement is the one an orchestra solves in every rehearsal: when each individual in the room is an expert in their own domain, what structure of communication and authority allows the group to act as one? Key speaking topics Orchestral leadership and organisational alignment High-performance team dynamics in expert-driven environments Communication and authority structures in complex organisations Leadership decision-making under pressure Managing the tension between individual excellence and collective output Change readiness and adaptability Ideal for C-suite and senior leadership teams working on alignment, coordination, and collective performance CHROs and organisational development leads designing performance culture in large, expert-heavy organisations Executive conferences and leadership summits with DACH-region or international audiences Organisations in professional services, engineering, or life sciences navigating cross-functional complexity Audience outcomes A named operational framework – the orchestral model – for thinking about authority, communication, and coordination in large organisations Specific diagnostic questions for their own leadership teams about the relationship between individual performance and collective output A clearer vocabulary for the gap between team capability and team alignment – and what structures close it Practical perspectives on decision-making under pressure, drawn from the specific demands of conducting at the highest level A changed understanding of what «communication» requires at an organisational level, beyond cultural aspiration

Why organisations work with Duncan Wardle His Theory of Creativity™ is a named, commercially tested framework – not a philosophy but a practical toolkit developed and stress-tested across Disney, Pixar, Marvel, Lucasfilm, and Disney Parks before being applied with post-Disney clients including Apple, the NBA, Coca-Cola, and NBCUniversal. He treats creativity as a repeatable operational habit rather than a talent or a culture programme – giving leadership teams a concrete, tool-based answer to the question of how to make innovation everyone’s job, not a department’s. Specific tools within the framework – the “What If” method and the “Rivers of Thinking” model – address the cognitive and structural barriers that prevent established organisations from generating genuinely new ideas. These are actionable instruments audiences can use immediately, not post-event reading lists. He is one of the few speakers in this space who built an innovation function from the inside of a major global brand, rather than studying one from outside – a distinction that matters to senior audiences who have heard the Disney case study told at second hand. Author of The Imagination Emporium: Creative Recipes for Innovation (2024), a practitioner resource designed to be used independently by organisations after an engagement, extending the shelf life of the session beyond the room. Biography highlights VP of Innovation and Creativity at The Walt Disney Company; previous VP roles include VP Global Public Relations and VP International Marketing and Sales, with postings across London, Paris, Los Angeles, Hong Kong, Mumbai, and Shanghai Founded Disney’s Creative Catalyst Team, responsible for embedding innovation across Imagineering, Pixar, Marvel, Lucasfilm, and Disney Parks Founder and CEO of iD8 & innov8, a design thinking consultancy; clients include Apple, Coca-Cola, NBA, PepsiCo, IBM, NBCUniversal, and Spotify Author of The Imagination Emporium: Creative Recipes for Innovation (Benbella Books, 2024) Contributor to Harvard Business Review, Forbes, and Fast Company; member of the Fast Company Executive Board Multiple TEDx speaker, including “The Theory of Creativity” (TEDxAUK) and “Creating Relationship Magic” (TEDxBocaRaton) Honorary Doctorate in Business Administration, Edinburgh Napier University (2014); White House American Citizen Award (2008); Duke of Edinburgh Gold Award; 2022 Nordic Business Forum Speaker Contest Winner Teaches Innovation Masterclasses at Yale and Harvard Biography Duncan Wardle joined The Walt Disney Company as an intern in the London office in 1987. Over the following 30 years he progressed through VP roles in global public relations, international marketing and sales, and ultimately VP of Innovation and Creativity – the function he built from scratch, founding Disney’s Creative Catalyst Team and deploying it across Imagineering, Pixar, Marvel, Lucasfilm, and Disney Parks. His central argument is that creativity is not a talent distributed unevenly across the workforce. It is a capability that corporate structures systematically suppress – and one that can be restored with the right tools. The framework he developed inside Disney, the Theory of Creativity™, includes specific instruments: the “What If” method, used by Walt Disney himself to pivot the company from an animation studio to an entertainment and theme park pioneer, and the “Rivers of Thinking” model, which identifies the expertise-driven habits that stop large organisations from generating genuinely new ideas. Since founding iD8 & innov8, Wardle has applied these methods with clients including Apple, Coca-Cola, the NBA, PepsiCo, and NBCUniversal – demonstrating that a toolkit built for an entertainment brand translates across sectors where creative problem-solving is structurally harder. His 2024 book, The Imagination Emporium: Creative Recipes for Innovation, packages the methodology as a practical resource organisations can use independently. He also contributes to Harvard Business Review, Forbes, and Fast Company, and teaches Innovation Masterclasses at Yale and Harvard. His formal recognition includes a White House American Citizen Award (2008), an Honorary Doctorate in Business Administration from Edinburgh Napier University (2014), a Duke of Edinburgh Gold Award, and the 2022 Nordic Business Forum Speaker Contest. He is a multiple TEDx speaker, with talks including “The Theory of Creativity” and “Creating Relationship Magic.” Key speaking topics Innovation strategy and the Theory of Creativity™ Design thinking and creative problem-solving Organisational barriers to creative thinking Customer experience innovation Human creativity and competitive advantage in the age of AI Building innovation culture at scale Creative leadership and entrepreneurial thinking Ideal for C-suite and senior leadership teams responsible for growth and competitive strategy Chief Innovation Officers, Chief Strategy Officers, and transformation leads Large organisations seeking to embed innovation beyond a dedicated function Conference audiences in technology, consumer, media, and professional services sectors Audience outcomes A named set of practical innovation tools – including the “What If” method and the “Rivers of Thinking” model – that teams can apply immediately A framework for identifying and removing the cognitive and structural barriers that block creative thinking in established organisations Clarity on how to separate the creative process from the operational process, and why the two must be managed differently An understanding of why human creativity is not threatened by AI – and how to build it as a source of commercial competitive advantage Concrete methods for making innovation a daily habit rather than a quarterly initiative

Why organisations work with Peter Cross He has held the customer experience seat at one of the UK’s most service-known retailers. As Customer Experience Director at the John Lewis Partnership, he was responsible for the customer agenda across both John Lewis and Waitrose at a moment of acute pressure on British retail. His thinking is now codified in book form. Start with the Customer, published by Pearson in 2025 and called “the essential text on customer experience” by The Grocer, gives audiences a usable framework, including a “lexicon of customer needs” that distinguishes transactional, interactional, core and higher-level requirements. As Vice President of the Institute of Customer Service, he sits at the centre of the national conversation about service standards, with sight of how the issue plays out across sectors rather than inside a single company. His career holds two seats most operators never combine: ten years inside the Mary Portas consultancy that worked on the 2011 Portas Review, and eight years inside the John Lewis Partnership. He has built the strategy and lived with the consequences. Biography highlights Former Customer Experience Director at the John Lewis Partnership, with the brief extended to cover Waitrose Co-author of Start with the Customer (Pearson, 2025), called “the essential text on customer experience” by The Grocer Vice President of the Institute of Customer Service Ambassador for the Retail Trust and Leader in Residence at Leeds University Business School Ten-year business partnership with Mary Portas at her retail agency Earlier senior roles at L’Oréal, Burberry and Alfred Dunhill Biography Between 2017 and 2021, two of Britain’s most service-known retailers, John Lewis and Waitrose, were pressured by pure-play online players and a public mood shifting hard toward speed. Holding their character through that period was the customer experience brief, and it sat with Peter Cross. Before John Lewis, he spent ten years as business partner to Mary Portas at her retail agency. Their work together included charity-shop reinvention and the 2011 Portas Review of the British high street, commissioned by government. Earlier still came senior marketing roles at L’Oréal, Burberry and Alfred Dunhill. He has occupied both the operator’s chair and the advisor’s chair. Start with the Customer, his 2025 Pearson book co-written with Institute of Customer Service CEO Jo Causon, was called “the essential text on customer experience” by The Grocer. The book argues that service has been quietly reduced to process, and that technology cannot substitute for the cultural work of building a service organisation from the CEO’s desk down. He now serves as Vice President of the Institute of Customer Service, Ambassador for the Retail Trust, and Leader in Residence at Leeds University Business School. The thinking he brings to senior teams centres on a framework from his book: the “lexicon of customer needs,” which separates requirements into transactional, interactional, core and higher-level categories. The standards he asks organisations to meet are ones he held himself, for eight years, on the customer agenda at the John Lewis Partnership. Key speaking topics Customer experience strategy Service culture The lexicon of customer needs Customer behaviour and expectation Leadership in customer-facing organisations Employee engagement and frontline empowerment The future of retail Ideal for Boards and CEOs setting the customer agenda for the next strategic cycle CMOs, Chief Customer Officers and Customer Experience Directors making the case for cultural investment alongside technology spend Retail and consumer-facing leadership teams under pressure from online competitors HR and people leaders responsible for service culture and frontline engagement Audience outcomes A vocabulary for the different types of customer need (transactional, interactional, core, higher-level) and where each one surfaces across the customer journey The case, evidenced through John Lewis and Mary Portas-era examples, for treating service culture as a board-level discipline A way to test whether technology investment is enabling service or quietly substituting for it The “golden rules and cardinal sins” of service that separate brands customers stay with from brands they leave

Why organisations work with Deeyah Khan She has spent years in rooms with jihadis, neo-Nazis, and honour-killing perpetrators and come out with a practical method for dialogue under hostility, which transfers directly to how senior leaders handle conflict inside their own organisations. Her authority on polarisation is earned, not theorised. The films (Jihad, White Right: Meeting the Enemy, America’s War on Abortion) are the primary source, and they sit behind two Emmys, two Peabodys, a BAFTA, and an RTS. She was appointed the first UNESCO Goodwill Ambassador for Artistic Freedom and Creativity, a signal that her work is taken seriously at the level of global institutions, not just media. She gives leadership teams something rare in DEI and culture content: a repeatable approach to listening across difference that holds up when the stakes are real and the room is hostile. Biography highlights Two Emmy Awards and two Peabody Awards for documentary filmmaking. BAFTA winner (America’s War on Abortion) and BAFTA nominee (Jihad: A Story of the Others; White Right: Meeting the Enemy). First UNESCO Goodwill Ambassador for Artistic Freedom and Creativity, appointed 2016. Founder of Fuuse, a media and arts company centring women, minorities, and third-culture voices; founder of sister-hood, a platform for women of Muslim heritage. Recipient of the Ossietzky Prize (Norwegian PEN), the University of Oslo Human Rights Award, and the Peer Gynt Prize awarded by the Parliament of Norway. TED speaker on the radicalisation of young Muslims in Europe. Biography Most organisations treat polarisation as a communications problem. Deeyah Khan treats it as a listening problem, and she has the footage to prove the distinction matters. Her documentary work has put her across the table from neo-Nazis, jihadis, and the families of honour-killing victims, and the method she built in those rooms is what senior leaders now ask her to bring into theirs. The body of work is specific. Banaz: A Love Story won her a first Emmy and Peabody for documenting the honour killing of Banaz Mahmod. Jihad: A Story of the Others was BAFTA-nominated and drew on two years of interviews with convicted extremists and former jihadis. White Right: Meeting the Enemy, shot inside the American far right and at the Charlottesville rally, won a second Emmy. America’s War on Abortion won a BAFTA. Muslim in Trump’s America added a second Peabody. That record is why institutions treat her as more than a filmmaker. In 2016 UNESCO appointed her its first Goodwill Ambassador for Artistic Freedom and Creativity. Norwegian PEN awarded her the Ossietzky Prize. The Parliament of Norway awarded her the Peer Gynt Prize. Through Fuuse and sister-hood she has also built platforms for women of Muslim heritage and third-culture voices to tell their own stories rather than be described by others. What she brings to a corporate audience is the translation of that practice into leadership. How do you hold a conversation with someone whose values you reject, long enough to understand what is actually driving them? How do you stay in the room when it would be easier to escalate? How does a senior team model that behaviour downward without looking weak? Khan turns her interview method into a working discipline for leaders who need to hold their organisations together across real difference. Key speaking topics Dialogue across ideological and cultural divides Leadership in polarised environments Empathy as an operating discipline Difficult conversations at senior levels Storytelling and communication under pressure Culture, belonging, and inclusion Countering extremism and radicalisation Ideal for CHROs and heads of culture navigating internal polarisation, identity tension, and DEI backlash. CEOs and executive teams preparing for public-facing crises where values, reputation, and employee trust collide. Leadership development programmes focused on inclusive leadership, difficult conversations, and psychological safety. Public-sector, NGO, and education leaders working on social cohesion, integration, and countering extremism. Audience outcomes A concrete method for staying in conversation with people whose views they find difficult, without performing agreement. Sharper language for naming the tensions inside their own teams and a cleaner read on where polarisation is actually coming from. A more honest standard for what empathy looks like at senior level, distinct from niceness or avoidance. Renewed confidence that leaders can address values-based conflict directly without fracturing the organisation.

Why organisations work with Dame Heather Rabbatts She co-founded TIME’S UP UK in 2018 and played a founding role in establishing CIISA, the Creative Industries Independent Standards Authority – a track record of translating accountability advocacy into operational governance infrastructure rather than policy recommendations. As the first woman on The Football Association board in its more than 150-year history, she has direct experience of governance cultures structurally resistant to inclusion – and of the specific mechanisms through which that resistance operates and where it can be broken. Non-executive experience across Associated British Foods, M&C Saatchi, and Bloomsbury Publishing, alongside earlier roles at the Bank of England, the BBC, and Crossrail, gives her a governance perspective formed across very different ownership structures and operating environments. Her legal training as a barrister and her track record as a public-sector CEO who led the turnaround of the London Borough of Lambeth give her a precise understanding of what accountability looks like when it is working – and when it is not. Her experience stepping up from non-executive to executive chair of a listed company during a period of CEO succession and commercial pressure is a live credential on what active board oversight requires in practice. Biography highlights Barrister qualified in 1981; educated at the London School of Economics Chief Executive of the London Borough of Lambeth; youngest local authority chief executive in the UK at time of appointment First woman appointed to the board of The Football Association in its history (2011); resigned from FIFA’s anti-discrimination taskforce on principle following Sepp Blatter’s re-election (2015) BBC Governor (1999-2001); Managing Director of 4Learning, Channel 4’s education arm; former Chair of Shed Media, overseeing its sale to Time Warner Executive Chair, M&C Saatchi; Senior Independent Director, Associated British Foods; Non-Executive Director, Bloomsbury Publishing; former non-executive roles include the Bank of England, Crossrail, and the Royal Opera House Co-founder and Chair, TIME’S UP UK (since 2018); founding Chair, Creative Industries Independent Standards Authority (CIISA); Chair, Soho Theatre; DBE awarded in 2016 New Year Honours for services to football and equality Biography Boards rarely lack formal structures – what they frequently lack is the culture, diversity, and accountability practice to make those structures function as designed. Dame Heather Rabbatts has spent three decades working at exactly that intersection. Her career spans barrister practice, the CEO role at the London Borough of Lambeth, and non-executive directorships across sport, media, and listed companies. Her 2011 appointment as the first woman on The Football Association board placed her inside one of the most structurally resistant governance environments in British sport. She used the role publicly – criticising the composition of the FA’s commission on diversity, and resigning from FIFA’s anti-discrimination taskforce in 2015 following Sepp Blatter’s re-election. Her broader media career included serving as BBC Governor and Managing Director of Channel 4’s education business, 4Learning, and subsequently chairing Shed Media through its sale to Time Warner. She serves as Executive Chair of M&C Saatchi, Senior Independent Director at Associated British Foods, and Non-Executive Director at Bloomsbury Publishing. She co-founded TIME’S UP UK in 2018 alongside Barbara Broccoli. Together they played a founding role in establishing CIISA, the Creative Industries Independent Standards Authority, which provides an operational framework for handling misconduct across film and television. The unifying thread across her career – council chambers, listed company boards, football administration, and film production – is a single practical question. What does genuine accountability at board level actually require? Her answer is grounded in experience of governance under real pressure, not governance in theory. Key speaking topics Board governance and accountability Inclusion in corporate leadership Governance in sport and football administration Culture change in creative industries Ethical oversight and organisational standards Non-executive leadership and board composition Public sector leadership and institutional reform Ideal for Boards and non-executive directors navigating governance reform, composition review, or accountability challenges CHROs and Chief People Officers building the case for inclusion at board and senior leadership level Sport governing bodies and rights holders managing governance and inclusion reform Senior leadership teams in media, creative, or public institutions undergoing culture change Audience outcomes A clearer understanding of where formal governance structures typically fail to produce actual accountability – and what intervention at board level usually requires Insight into inclusion as a governance discipline, drawn from direct experience of institutional resistance and cultural change in high-profile organisations Practical perspective on how organisations can move from policy-level commitments on DEI to embedded board-level practice Clearer framing of the non-executive role in holding executive teams to account on culture, ethics, and standards An understanding of how industry standards bodies can translate advocacy into operational governance infrastructure, illustrated by the development of CIISA

Why organisations work with Ken Schmidt He sat inside the room when Harley-Davidson went from near-collapse to one of the most emotionally bonded brands in American business, and he can describe what changed in the company’s positioning rather than what got written about it afterwards. He frames customer loyalty as an operating decision, not a marketing output. His Noise Cubed Trilogy gives leadership teams a structured way to interrogate how they are heard, remembered and chosen. Make Some Noise: The Unconventional Road to Dominance (Simon and Schuster, 2018) gives leaders a written, reusable method for moving a company from product-first to people-first positioning. He works in the language operators use. Sales teams, dealer networks, franchisees and frontline staff respond to him because he treats reputation as something the whole organisation builds, not a head-office function. He is consistently booked for annual sales kickoffs, dealer conferences and leadership offsites where the brief is to change how a workforce thinks about its own market position, not to deliver a generic motivational talk. Biography highlights Director of Corporate and Financial Communications at Harley-Davidson Motor Company, 1990 to 1997; joined the company in 1985. Primary spokesperson to media and financial communities during Harley-Davidson’s turnaround years. Author of Make Some Noise: The Unconventional Road to Dominance, Simon and Schuster, November 2018. Co-creator of 100 Years of Harley-Davidson, an official centenary motorsports title. Founder of Ken Schmidt Company (1999); co-founder of Torque Sessions Leadership Training. Host of the Tailgating with Geniuses business podcast; previously held an ownership stake in Chicago marketing firm VSA Partners. Biography Harley-Davidson was effectively a dying American manufacturer in the mid-1980s. The bikes had reputation problems, the financials were thin, and the brand was the punchline of its own segment. The work that pulled the company out was not a product fix. It was a deliberate reconstruction of how customers, dealers and the financial community thought and talked about the company, and Ken Schmidt was inside that work from 1985. By 1990 he was Director of Corporate and Financial Communications, working directly with the CEO and CFO and serving as the primary voice to the media and investment community during the years sales and brand equity recovered. That seat gave him a particular vantage on how reputation actually gets engineered inside a company under pressure, and on how leadership decisions about positioning translate into customer behaviour on the ground. After leaving Harley in 1997 he took an ownership position at Chicago marketing firm VSA Partners, then founded Ken Schmidt Company in 1999. Make Some Noise: The Unconventional Road to Dominance (Simon and Schuster, 2018) sets out his method for moving a company from product-first to people-first positioning; his Torque Sessions training format and Tailgating with Geniuses podcast extend the same operating logic. The argument he brings to a leadership room is that competitive advantage built on product specifications is now mostly perishable, and the durable form of advantage is being chosen on purpose by customers who feel something specific about the company. That is a hard claim to make credibly. It is harder to make from the inside of a brand that did it. Key speaking topics Customer loyalty and advocacy Brand positioning and reputation Competitive differentiation People-first organisational culture Storytelling and corporate voice Sales force and dealer-network alignment Ideal for Chief Marketing Officers, Chief Brand Officers and customer-experience leadership teams. Sales leadership at companies running annual kickoffs, dealer conferences or franchise summits. CEO and executive teams in mature categories where product parity is eroding margins. Membership organisations, associations and trade bodies needing to reset how they are perceived. Audience outcomes A sharper internal language for what their company is actually known for, versus what it claims to be known for. Schmidt’s three-question Noise Cubed framework, useable as a working tool on positioning decisions. A concrete view of how the Harley-Davidson turnaround changed customer behaviour, with the operator-side mechanics named. A reframing of customer loyalty as something every part of the business builds, not a marketing or CX function output.

Why organisations work with Bill Benjamin He translates brain science into a practical leadership discipline the C-suite can actually use in a Monday meeting, drawing on 25 years as a senior technology leader rather than a research-only background. His Last 8% framework is the rare culture model that measures what gets left unsaid. IHHP research across more than 34,000 professionals shows an average 7.56% holdback in high-pressure moments, and that finding now anchors a September 2025 Harvard Business Review feature. He contributed to Performing Under Pressure, a New York Times and Amazon bestseller published in 65 countries, which gives his sessions a credible research spine rather than borrowed anecdotes. He has tested the material with audiences that have no patience for theory: NASA, U.S. Marines, surgeons, Goldman Sachs, Intel, and the FBI. He teaches accountability and empathy as a single leadership capability, not as opposing values, which gives HR and executive teams a shared language for the behaviours they want at the top. Biography highlights Partner, Institute for Health and Human Potential (IHHP) Contributor to Performing Under Pressure: The Science of Doing Your Best When It Matters Most (Crown Business), a New York Times and Amazon bestseller Co-author with Dr. JP Pawliw-Fry of the forthcoming Last 8% Culture book Research featured in Harvard Business Review, September 2025, “The Secret to Building a High-Performing Team” Degrees in Mathematics and Computer Science, with 25 years of senior leadership experience in technology Has delivered programmes for NASA, U.S. Marines, Goldman Sachs, Intel, Coca-Cola, Mayo Clinic, Amazon, and the FBI Biography The difficult 8% of any leadership conversation is the part people avoid. It is the direct feedback that gets softened, the underperformance left unnamed, the strategic disagreement that never reaches the room. Bill Benjamin has spent two decades showing senior teams why their culture drifts when that 8% is missing, and how to build the nervous-system control that lets leaders hold it. His argument is built on measurement. IHHP research with more than 34,000 professionals finds that people hold back an average of 7.56% of what matters most in high-pressure moments, a gap that sits behind most of the strategic misses senior teams complain about. That finding anchors his September 2025 Harvard Business Review feature and the forthcoming Last 8% Culture book, co-authored with IHHP founder Dr. JP Pawliw-Fry. Bill is a partner at the Institute for Health and Human Potential and a contributor to Performing Under Pressure: The Science of Doing Your Best When It Matters Most, published by Crown Business and translated into 65 territories. His credibility with technical audiences comes from a first career he rarely leads with: degrees in Mathematics and Computer Science, and 25 years as a senior leader in the technology industry. That combination is why the material lands with rooms that tend to resist behavioural content. NASA, U.S. Marines, Goldman Sachs, Intel, the FBI, and surgical teams at the Mayo Clinic have worked with him on the same question: how a leader holds their state, and their judgement, when the pressure is at its highest. Key speaking topics Build a High-Performance Last 8% Culture Leadership under pressure Emotional intelligence for senior leaders Difficult conversations and accountability Building courage and connection in executive teams Ideal for CEOs and senior executive teams rebuilding accountability after a strategic miss CHROs and CPOs redesigning leadership and culture programmes around measurable behaviour change Boards and leadership councils preparing for high-stakes transformations or succession moments Leadership conferences where the audience is senior operators rather than first-time managers Sales leadership teams applying emotional intelligence to high-pressure client and negotiation moments Audience outcomes A direct read on where their own team is holding back, and what that holdback is costing A usable model for the physiological and cognitive shifts that happen under pressure, and how to manage them in real time A shared language for pairing accountability with empathy, so executive teams stop trading one for the other Specific practices for entering the Last 8% of a conversation without the avoidance patterns most senior leaders default to Evidence from IHHP research and HBR coverage that gives HR and the CEO a credible basis for a culture intervention

Why organisations work with JP Pawliw-Fry He has named and quantified a problem most executive teams recognise but cannot articulate: the 7.56% of what matters most that people withhold in high-pressure moments, drawn from IHHP research with over 34,000 professionals. His Last 8% framework was placed in Harvard Business Review in September 2025, giving senior audiences a model with editorial credibility, not a motivational concept. He combines two registers most speakers do not: empirical research at scale (40,000+ surveyed monthly through IHHP) and direct coaching of Olympic athletes, Fortune 100 executives, and U.S. military leaders. Performing Under Pressure, co-authored with Hendrie Weisinger, sits as a New York Times bestseller and Inc. Magazine Best Business Book of the Year, and has been used inside Goldman Sachs, Johnson & Johnson, IBM and HSBC as a shared language for pressure performance. His teaching has been rated among the highest-scoring at Kellogg Executive Education, which means he can hold a room of senior leaders for serious content, not surface delivery. Biography highlights Co-author, Performing Under Pressure: The Science of Doing Your Best When It Matters Most (NYT bestseller, Inc. Magazine Best Business Book of the Year, published in 65 countries). Author, “The Secret to Building a High-Performing Team,” Harvard Business Review, September 2025. Co-founder and President, Institute for Health and Human Potential (IHHP), founded 1996; recognised as a Profit 100 Fastest Growing Company. Highest-rated lecturer at Kellogg School of Management Executive Education, Northwestern University. Advisor and keynote speaker for Goldman Sachs, Johnson & Johnson, IBM, HSBC, Intel, Coca-Cola, the U.S. Navy and U.S. Marines, NASA, plus NFL and NBA franchises. Host of the Last 8% Morning podcast. Biography The hardest part of any senior conversation is rarely the 92 percent that gets said. It is the final stretch, the feedback held back, the decision deferred, the risk left on the table. IHHP research with more than 34,000 professionals puts the average gap at 7.56 percent of what matters most. Closing that gap is the work that JP Pawliw-Fry has built his career around. As co-founder and president of the Institute for Health and Human Potential, he runs an ongoing research programme that surveys more than 40,000 people each month on how leaders behave under pressure. That data set fed Performing Under Pressure, the New York Times bestseller he co-authored with Hendrie Weisinger, named one of Inc. Magazine’s Best Business Books of the Year and now in print across 65 countries. He is also one of the highest-rated lecturers at Kellogg School of Management’s Executive Education programme. That matters because his audiences are usually executive committees, board offsites, and partner conferences, where the bar is set by what people will repeat in their next 1:1, not by what felt good in the room. The work has moved on. His September 2025 Harvard Business Review article, “The Secret to Building a High-Performing Team,” set out the Last 8% framework: a model for how courageous organisations combine high accountability with high care, and the cultural conditions that let leaders step into hard conversations rather than around them. The same model now sits behind IHHP work with Goldman Sachs, Johnson & Johnson, IBM, HSBC, the U.S. Navy and Marines, NASA, and NFL and NBA franchises. Key speaking topics The Last 8 Percent: leadership under pressure Performing under pressure High-performing teams and psychological safety Emotional intelligence in senior leadership Courageous conversations and accountability Risk-taking and decision-making in high-stakes moments Ideal for Executive committees and board offsites where avoidance and unspoken disagreement are slowing decisions. CHROs and heads of leadership development designing senior-leader programmes on accountability, feedback culture, and resilience. Sales and commercial leadership conferences focused on high-stakes negotiation and performance under pressure. Partner and managing director audiences in professional services, banking, and law where the cost of an avoided conversation is large and visible. Audience outcomes A named, testable model for the moment performance breaks down under pressure, drawn from research with more than 34,000 leaders. A common language for the 8 percent that goes unsaid, usable inside a leadership team within days. Specific behavioural moves leaders can rehearse for the next high-stakes conversation, decision, or piece of feedback. A clearer read on how their own organisation balances accountability with care, and where that balance is breaking. Renewed permission to take the interpersonal risk most senior leaders know they should be taking.

Why organisations work with Vishen Lakhiani He has built and run a multi-country, multi-nationality workforce at Mindvalley, so the cultural practices he teaches are tested inside a company he has scaled, not theorised from a consulting seat. His two books, The Code of the Extraordinary Mind and The Buddha and the Badass, give corporate audiences a shared vocabulary that connects personal development to operating performance. He is a credible bridge between the personal-growth audience and serious corporate buyers, which matters for organisations whose employees already consume this content privately and want it brought inside the company on terms leadership can stand behind. Mindvalley’s recognition for workplace design and culture, including coverage by Inc. for its Kuala Lumpur office, gives the practical workplace argument visible proof points beyond the keynote. Biography highlights Founder and CEO of Mindvalley, the personal growth and education company he started in 2002. Author of The Code of the Extraordinary Mind (Rodale, 2016), a New York Times bestseller translated into more than twenty languages. Author of The Buddha and the Badass (Penguin Random House, 2020), a No. 1 Wall Street Journal Business bestseller and New York Times bestseller. Member of the Transformational Leadership Council and the XPRIZE Foundation Innovation Board. Founder of A-Fest, an invite-only conference series for entrepreneurs working on consciousness, education, and human performance. Bachelor’s degree in computer engineering from the University of Michigan, with early career time at Microsoft before founding Mindvalley. Biography Mindvalley began as a small meditation website in 2002 and now operates as a global learning platform with students in nearly every country. Its founder, Vishen Lakhiani, built it on a single working hypothesis: adults learn faster, and stay longer, when development inside the workplace is treated with the seriousness organisations usually reserve for strategy and finance. That hypothesis sits behind two New York Times bestsellers. The Code of the Extraordinary Mind argues that most of what people accept as adult life is inherited rules they have never tested. The Buddha and the Badass applies the same lens to work, taking the unusual position that compassion and ambition are operating partners rather than opposites. Both books made the bestseller lists, and the second debuted at No. 1 on the Wall Street Journal Business Hardcover list. The corporate relevance comes from Mindvalley itself. Lakhiani has run a workforce drawn from more than fifty nationalities, building cultural practices that survived contact with hiring at scale, remote operations, and a global audience. His memberships of the Transformational Leadership Council and the XPRIZE Foundation Innovation Board place him alongside figures driving long-range thinking on human development and applied innovation. For senior teams, he is the speaker who can make a culture-of-learning conversation feel concrete. He has translated personal-development language into operating practice inside his own company, then sold the result to twenty million people. That gives him a footing in the room that few personal-growth authors hold. Key speaking topics Workplace culture and human development Learning innovation and corporate education design Personal transformation as an operating practice Mindfulness and performance under pressure Goal-setting and motivation systems Entrepreneurship and scale-up culture Future of work and the meaning question Ideal for Chief People Officers and CHROs rebuilding corporate learning around behavioural change. Founders and CEOs of high-growth companies designing culture for a multi-country, multi-generational workforce. Leadership offsites where the brief is to combine commercial ambition with employee meaning. Conferences on the future of work, learning, and human performance. Audience outcomes A working language for connecting personal development to commercial outcomes that senior leaders can use without wincing. A clearer view of why current corporate learning programmes generate completion rates without behavioural change. Practical Mindvalley-tested approaches to onboarding, ritual, and cultural cohesion at scale. A specific frame for talking about meaning at work that does not slide into wellness clichés. Confidence that the personal-growth content employees already consume can be channelled into something the organisation owns.