Peter Cross Speaker

Peter Cross

Consumer expert, retail consultant, change maker, communicator and keynote speaker

Eight years in charge of the customer experience at John Lewis and ten more as Mary Portas’ business partner, mean there are few who can match Peter Cross’s unique blend of consulting and practical experience and step so confidently into the future of shopping, helping brands and organisations remain irresistible to their target consumers.

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Peter Cross's videos

Languages: 

  • English
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CHECK AVAILABILITY

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Check Peter Cross's availability for your event

Complete the form below to check Peter Cross's availability. If you prefer, you can also send an email directly to our head office.

How would Peter Cross deliver their presentation at your event?
Please provide details of your budget for Peter Cross's speaking fee, including currency.

Peter Cross's 2022 biography

Peter Cross Keynote Speaker

Known for his charismatic, inspiring and straight talking style, Peter draws on his experience with some of the world’s most iconic brands and shares trusted techniques of deepening relationships with both consumers and employees through brand purpose and authentic human connection.

Peppering his presentations with tangible examples from across the commercial and third sectors, Peter Cross isn’t afraid to challenge current thinking, offering new perspectives around disruptive innovation, internal culture and remaining what Peter calls sticky.

In his time at John Lewis customers slept in shops, staff were sent to theatre school, the organisation’s customer service agenda, values and purpose were reset, a Christmas ad campaign became the global benchmark and Waitrose played a front line role in feeding the nation. During his time as a Consultant, charity shops were reinvented, a professional cosmetic line opened Institutes in multiple territories, a report for the Government predicted the future of the high street, one of the world’s biggest shopping malls opened during a global recession and some of the greatest luxury brands redefined the meaning of physical retail.

Peter Cross ensures his audiences leave with a clear sense of what the future of commerce might have in store, actionable insights and a passion and determination to stand out and play their part.

 

 

Peter Cross's 2022 talks & topics

Meet the consumer of the future

Customer service now

The human side of business

Magpies, merchants and astronauts (Eternal truths from a life in retail leadership)

The power of purpose

Building a culture of innovation – The power of a curious and inquiring mind

Peter Cross's 2022 speaking fees

Peter travels from:
  • United Kingdom

Specific fees fall within the ranges shown. These are presented as a guide only and are subject to change without notice.

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Check Peter Cross's availability for your event

Complete the form below to check Peter Cross's availability. If you prefer, you can also send an email directly to our head office.

How would Peter Cross deliver their presentation at your event?
Please provide details of your budget for Peter Cross's speaking fee, including currency.