Développement des cadres

Why organisations work with Danah Zohar She gave the field two of its named ideas. Spiritual Intelligence (SQ) and Quantum Management are her frameworks, not borrowed labels, and they sit on a substantial body of published work. Her management thinking is built on physics and complexity science, not from organisational behaviour. That gives her a different starting point from most leadership voices, and a model that holds up when the operating environment becomes genuinely non-linear. The Haier group in China rebuilt its management system around her concept of “zero distance” between employee and customer, giving her work a named operating reference at one of the world’s largest appliance manufacturers. She brings credentials that are hard to assemble in one speaker: MIT, Harvard, Oxford’s Strategic Leadership Programme, Cranfield, Tsinghua, and induction into the Thinkers50 Hall of Fame in 2022. Biography highlights Inducted into the Thinkers50 Hall of Fame, 2022. Named in the 2002 Financial Times Prentice Hall Business Minds anthology of the world’s 50 greatest management thinkers. Teaches in the Oxford Strategic Leadership Programme at Oxford University’s Said Business School; Visiting Fellow at Cranfield School of Management. Visiting Professor at Tsinghua University School of Economics and Management and the China Academy of Art; entrepreneurial mentor at Haier. Author of The Quantum Self, ReWiring the Corporate Brain, SQ: Spiritual Intelligence, Spiritual Capital, The Quantum Leader, and Zero Distance: Management in the Quantum Age. Educated in Physics and Philosophy at MIT, with postgraduate work in Philosophy, Religion and Psychology at Harvard. Biography Newtonian management assumes that organisations behave like machines: predictable parts, fixed structures, control flowing from the top. The physics it is built on was superseded a hundred years ago. Danah Zohar has spent her career arguing that the management model needs to catch up, and showing senior leaders what a quantum and complexity-based alternative looks like in practice. Her two named contributions, Spiritual Intelligence (SQ) and Quantum Management, treat organisations as complex adaptive systems and treat people as carriers of meaning and purpose, not units of labour. The 12 Principles of SQ, set out in SQ: Spiritual Intelligence, the Ultimate Intelligence and developed further in Spiritual Capital, are drawn directly from the properties of living quantum systems. The work has been picked up where it matters. Haier, one of China’s largest industrial groups, restructured its management system around Zohar’s concept of “zero distance” between employee and customer, the basis of Zero Distance: Management in the Quantum Age (Palgrave Macmillan, 2021). She teaches in the Oxford Strategic Leadership Programme, holds a visiting fellowship at Cranfield, and visiting professorships at Tsinghua and the China Academy of Art. For boards and executive teams, the practical question is how to lead a workforce and a strategy when the old assumptions of stability, hierarchy and pure financial logic no longer carry the weight they once did. Zohar offers a coherent answer, built from physics rather than rhetoric, and tested at scale inside one of the most ambitious corporate reorganisations of the last decade. Key speaking topics Quantum Management and the post-Newtonian organisation Spiritual Intelligence (SQ) and the 12 Principles Spiritual capital and purpose-driven leadership Complex adaptive systems applied to corporate strategy Meaning, motivation and the future of work Sustainable capitalism and the role of business in society Leading transformation at scale, with reference to the Haier model Ideal for CEOs and executive teams are redesigning operating models for higher autonomy and faster customer response Boards and senior leaders working through purpose, values and the social licence of the business Transformation leads and CHROs running culture and structure change in parallel Strategy and innovation leaders looking for a complexity-based alternative to classical planning Audience outcomes A working vocabulary for treating the organisation as a complex adaptive system, with concrete implications for structure, decision rights and information flow. A clearer link between purpose, meaning and commercial performance, beyond statement-of-values exercises. The Haier “zero distance” case as a worked reference for radical decentralisation at scale. Sharper questions for the executive team about where Newtonian assumptions still shape their planning, structure and incentives. An informed view of where Spiritual Intelligence sits alongside IQ and EQ in leadership development.

Why organisations work with Daniel Murray A mathematician and MBA-trained strategist who treats empathy as an operating discipline, not a soft skill, and ties it directly to team output and strategic alignment. Author of The Empathy Gap (Wiley, 2025), which gives leaders a structured vocabulary and method rather than another plea for kindness at work. Eighteen years inside financial services and corporate strategy work with organisations including Commonwealth Bank, QBE, IAG, Westpac and BHP, so the examples land with executives who have budget to defend. Known for the “Pirates and Passengers” framework for reading team dynamics, which gives managers a practical lens for diagnosing disengagement before it shows up in attrition numbers. Equally credible on the harder end of the topic: ethics, AI adoption and the trust collapse leaders face when they roll out systems their workforce does not understand. Biography highlights Founder and Director of Empathic Consulting, an Australian leadership advisory practice focused on strategic empathy, culture and performance. Author of The Empathy Gap: The Bridge to Real Connection and Lasting Influence, Wiley, 2025. Author of Aligning Culture and Strategy: How clarity, empathy and leadership drive high performance. Executive MBA and BSc in Mathematics; former internal strategy and management consultant within financial services. Keynote and leadership development work with Commonwealth Bank, IAG, QBE, Westpac, BHP, Toyota, News Corp, Allianz, Perpetual, ASX, Tyro Payments, Swiss Re and Transport for NSW. Podcast guest on The Empathy Edge, Candour Communication Podcast, XY Adviser and Your Digital Reputation. Biography Most senior leaders already believe empathy matters. The gap is between that belief and the operating habits that would make it visible in a weekly business review. Daniel Murray works on that gap, and he has spent close to two decades inside corporate strategy functions learning where it actually opens up. Murray founded Empathic Consulting after years as an internal strategy and management consultant in Australian financial services. His training is mathematical and his default is systems thinking, which is why his framing of empathy reads less like a values statement and more like a capability an executive can design for, measure, and coach. That thinking became a book in 2025, when Wiley published The Empathy Gap: The Bridge to Real Connection and Lasting Influence. The argument is that empathy is a strategic skill with a structure to it: perception, interpretation, response. Leaders who treat it that way pull better decisions out of mixed teams, reduce the hidden cost of disengagement, and hold harder conversations earlier. An earlier book, Aligning Culture and Strategy, laid the groundwork by making the case that culture only works when leaders stop treating it as a separate workstream from the strategy they are asking people to deliver. The client list is telling. Commonwealth Bank, IAG, QBE, Westpac, BHP, Toyota, News Corp, Allianz and Transport for NSW are organisations where the cost of a distracted leadership team is counted in basis points and safety incidents. That is the room Murray is useful in, and it is why his work on AI ethics and the “Pirates and Passengers” dynamic inside teams reaches people who would normally switch off the moment the word empathy entered the agenda. Key speaking topics Strategic empathy as a leadership capability Culture and strategy alignment Ethics and trust in AI adoption Team dynamics and disengagement Leadership in post-pandemic workplaces Executive decision-making under complexity Ideal for CEOs, executive committees and boards wrestling with culture change alongside a live strategic agenda CHROs and heads of leadership development designing senior leader programmes in financial services, infrastructure and professional services Transformation and change leaders rolling out AI or operating model shifts that require workforce trust to succeed Senior leader offsites where the brief is honest conversation and behaviour change, not another motivational keynote Audience outcomes A working definition of empathy that leaders can defend in a commercial conversation, not just an HR one A shared diagnostic language for team dynamics, including the Pirates and Passengers lens for disengagement Clearer thinking on how to introduce AI and analytics without eroding team trust Specific habits senior leaders can apply the next week in one-to-ones, escalations and town halls

Why organisations work with Danny Webber He played professionally across four divisions, from Manchester United’s youth setup through Premier League football with Sheffield United to non-league title-winning sides at Salford City. He has lived the full spectrum of elite team environments, not one rarefied tier of it. He has reinvented himself twice since retiring as a player: as a pundit and co-commentator working regularly across BBC Sport, Sky Sports, MUTV, ITV and talkSPORT, and as founder and CEO of his own sports agency, Autograph Sports Management. Through Autograph he mentors young athletes on building professional and personal brands, which gives him a current operator’s view of talent development, not retired-player nostalgia. His broadcast career means he can hold a room, run a Q and A, and host a panel without external moderation, which materially expands how he can be used at an event. Biography highlights Former professional footballer for Manchester United, Watford, Sheffield United, Portsmouth, Leeds United (loan), Accrington Stanley and Salford City. Helped Sheffield United win promotion to the Premier League in the 2005-06 season. England Under-20 international. Northern Premier League Division One North champion (2014-15) and Premier Division play-off winner (2016) with Salford City. Pundit and co-commentator for BBC Sport, Sky Sports, MUTV, ITV Sport, talkSPORT and BBC 5 Live. Founder and CEO of Autograph Sports Management, a sports and commercial agency representing players and building athlete brands. Biography A teenager scoring 16 goals in 11 youth appearances for Manchester United is normally on a single track. Webber turned down a three-year contract at Old Trafford at the end of the 2002-03 season to chase senior football elsewhere. The decision shaped everything that followed: a deliberate move toward first-team minutes over reputation. What came next was a Premier League career built around adaptability. Watford, where he scored 21 goals across 72 games. Sheffield United, where his goals contributed to promotion to the Premier League in 2005-06. Portsmouth, Leeds United and Accrington Stanley followed, then a title-winning run with Salford City in the Northern Premier League. Few players cover that range of clubs and divisions inside one career. The second act has been the harder one. After retiring he built a media presence as a pundit and co-commentator across BBC Sport, Sky Sports, MUTV, ITV and talkSPORT, and founded Autograph Sports Management, a player representation and brand-building agency. He now mentors young athletes through the same career decisions he made himself. That is the substance he brings to a corporate audience. Not the highlight reel, but the working knowledge of how elite teams hold together, what reinvention costs when the first career ends, and how to keep performing when the conditions keep changing. Key speaking topics Performance and resilience in elite team environments Career transition and reinvention after a defined first chapter Building and mentoring young talent Mindset and motivation under pressure Personal brand and reputation in public-facing careers Leadership lessons from professional sport Ideal for Sales, commercial and high-performance teams running annual conferences or kick-off events. Talent, learning and graduate development leads designing mentoring and early-career programmes. Sport, broadcast and entertainment organisations briefing on athlete welfare and career-after-career questions. Hosts of leadership or after-dinner formats wanting a sports speaker who can also moderate or interview. Audience outcomes A grounded view of what performance in elite team environments actually requires day to day. A first-hand account of career reinvention, including the periods that do not work. Practical reflections on mentoring younger talent through high-pressure decisions. A useable read on how reputation and personal brand are built in public-facing careers.

Why organisations work with Sir Dave Brailsford His named “aggregation of marginal gains” framework is documented in the Harvard Business Review and has been formally referenced beyond sport – including in UK government education policy – giving it cross-sector credibility that sports performance anecdotes alone do not carry. British Cycling under his direction won eight Olympic golds at Beijing and eight more at London. The results are publicly verifiable, tracked to a specific method, and not attributable to a single talented athlete – which is precisely the argument he makes to senior leaders. He built Team Sky from scratch in a sport where no British rider had ever won the Tour de France, then guided three different British riders to six victories in seven years. The case is not that he managed winners – it is that he built the system that produced them. His MBA from Sheffield Hallam University and degree in Sports Science and Psychology mean his performance framework connects explicitly to business concepts leaders already know – including Kaizen and continuous improvement theory – but tested in conditions of measurable outcomes and full public scrutiny. As Director of Sport at INEOS, he has applied his performance architecture across multiple elite sport organisations and disciplines, testing where the method transfers and where it meets its limits – giving his cross-context perspective a rigour that pure sporting nostalgia does not. Biography highlights Performance Director, British Cycling, 2003-2014; Great Britain led the Olympic cycling medal table at both Beijing 2008 (8 golds) and London 2012 (8 golds) under his direction Founding Team Principal, Team Sky (2010), later INEOS Grenadiers; the team won six Tour de France titles in seven years, with Bradley Wiggins, Chris Froome, and Geraint Thomas Knighted in 2013, Queen’s New Year Honours, for services to cycling and the London 2012 Olympic and Paralympic Games Featured in Harvard Business Review (October 2015): “How 1% Performance Improvements Led to Olympic Gold” BSc Sport and Exercise Sciences and Psychology, Chester College of Higher Education; MBA, Sheffield Hallam University BBC Sports Personality of the Year – Coach Award (referenced across multiple bureau profiles for the 2008 and 2012 successes); inducted into the British Cycling Hall of Fame Director of Sport, INEOS, from December 2021 Biography British Cycling in 2003 was a programme with one Olympic gold medal to its name in 76 years. Dave Brailsford arrived as Performance Director that year, bringing an MBA from Sheffield Hallam University and a degree in Sports Science and Psychology to a discipline that had been managed largely on instinct. Within five years, the team won eight gold medals at the Beijing Olympics. The method he named the aggregation of marginal gains was built on a simple logic. Break down every element that contributes to performance, improve each by one per cent, and the compound effect becomes significant. In a Harvard Business Review interview in 2015, he described the underlying architecture as three Podium Principles – strategy, human performance rooted in behavioural psychology, and continuous improvement. The framework was designed to be systematic, not inspirational. He founded Team Sky as Team Principal in 2010, in a sport where no British rider had ever won the Tour de France. The team produced six Tour victories in seven years, each achieved by a different British rider. It became one of the most closely documented examples of system-driven, sustained performance in elite sport. Brailsford was knighted in 2013 for services to cycling and the London 2012 Olympic and Paralympic Games. He was appointed Director of Sport at INEOS in 2021, extending his performance framework across multiple elite sport organisations. His argument to senior leaders has remained consistent: the distance between ambition and execution is almost always a systems problem, and systems can be designed. Key speaking topics Aggregation of marginal gains High-performance leadership systems Performance standards and organisational culture Continuous improvement at scale Building and governing elite teams Translating elite sport architecture to organisational contexts Ideal for CEOs and senior executive teams responsible for sustained organisational performance Boards and transformation leads working on closing the gap between strategic ambition and consistent execution Leadership development programmes seeking a systems-level, evidence-based framework for high performance Organisations undergoing significant performance reset, where standards, accountability, and culture are being rebuilt Audience outcomes A working understanding of the aggregation of marginal gains as a leadership framework – what it actually requires from an organisation, not just as a motivational concept A replicable architecture for the Podium Principles (strategy, human performance, continuous improvement) and how they apply outside elite sport A more precise language for the relationship between leadership standards, organisational culture, and consistent execution Specific insight into the limits of talent-based thinking and the structural advantages of systems-based approaches to performance A reference case for how a performance transformation is engineered, with results that are publicly documented and directly traceable to method

Why organisations work with David Marquet The framework comes from an operational turnaround inside a high-consequence command environment. The crew of a nuclear submarine cannot afford the kind of leadership failure a corporate team can absorb, and the system Marquet built was tested against that standard. Intent-Based Leadership replaces the request for permission with a statement of intent, which is a specific behavioural change a leadership team can implement on Monday morning. It is a working method, not a philosophy. “Turn the Ship Around!” became a reference text inside US Navy submarine command, technology firms, manufacturers and healthcare systems. Adoption across that range of industries is rare for a leadership book. “Leadership is Language” gives senior leaders specific verbal moves to dismantle the industrial-age meeting culture that still produces compliant teams and over-burdened decision-makers. Stephen R. Covey studied Santa Fe directly and called it the most empowering organisation he had encountered. The endorsement carries weight because Covey rarely attached his name to operational case studies of this kind. Biography highlights Commanded USS Santa Fe (SSN-763) from 1999 to 2001, taking it from the lowest-rated submarine in the fleet to the highest in retention and operational evaluations. 1981 graduate of the US Naval Academy, top of class; 28 years of service in the US submarine force. Author of “Turn the Ship Around!” (Penguin Portfolio, 2013), foreword by Stephen R. Covey, called by Fortune “the best how-to manual anywhere for managers on delegating, training, and driving flawless execution.” Author of “Leadership is Language” (Penguin Portfolio, 2020), setting out six leadership plays for dismantling industrial-age meeting culture. Founder of Intent-Based Leadership International, the consulting firm operationalising the framework inside corporate, healthcare and government organisations. Named to Inc. Magazine’s Top 100 Leadership Speakers. Biography The USS Santa Fe was the lowest-rated nuclear submarine in the US fleet when David Marquet took command in 1999. Within two years it had the highest retention and operational evaluations in the force. Over the following decade, a disproportionate number of its officers were selected for submarine command of their own. The shift began with a single moment. Marquet gave an order that could not be executed on his class of submarine, and the watch officer relayed it anyway. When asked why, the answer was: because you told me to. Marquet stopped giving orders. He built a system in which crew members stated intent (“I intend to surface the boat at 0300”) and the officer’s job was to certify competence and clarity, not to authorise the decision. He calls this Intent-Based Leadership. It is now used inside manufacturers, healthcare systems, technology companies, professional sports teams and government agencies that face the same structural problem: decision-makers too far from the information, and a workforce trained to wait for instruction. Stephen R. Covey spent time aboard Santa Fe and wrote about it in “The 8th Habit”, calling it the most empowering organisation he had observed. His second book, “Leadership is Language”, extends the framework into the meeting room. Marquet argues that industrial-age verbal habits (“Does anyone have any concerns?”, “Sounds good to me”) manufacture compliance and silence dissent at the moment leaders need it most. The six plays in the book give senior teams specific replacement language, tested in environments where the cost of an unchallenged bad decision is operational rather than theoretical. Key speaking topics Intent-Based Leadership Distributed decision-making in high-consequence environments Leadership language and meeting design Psychological safety and high-reliability teams Cultural transformation in command-and-control organisations Leader development and succession at scale Ideal for CEOs and senior operating leaders rebuilding decision rights after a period of centralisation COOs and operations leaders in regulated or high-consequence industries (energy, healthcare, defence, manufacturing) CHROs and chief learning officers designing leadership development programmes that change behaviour, not vocabulary Boards and executive teams reviewing why their organisation is slow to act on information the workforce already has Audience outcomes A working language for replacing requests for permission with statements of intent, usable inside the next leadership meeting. A diagnostic for where in the organisation control, competence and clarity are out of balance. The six plays from “Leadership is Language” as a structured alternative to industrial-age meeting habits. A clearer view of which decisions a senior leader should still own, and which have been hoarded by default. Evidence, drawn from a documented operational turnaround, that distributed authority improves performance under pressure rather than weakening it.

Why organisations work with David S. Kidder He hands leadership teams a named, tested method for growth, the GrowthOS, rather than inspiration. Accenture bought the company built around it, and Fortune 500 partners including Nike, P&G, Citi, and GE ran it inside their own businesses. His work targets the specific failure mode of large firms: they grow existing businesses well but rarely turn new opportunities into meaningful revenue. He gives leaders a way to do the second thing without abandoning the first. The methodology is published and taught, not proprietary folklore. New to Big set out the Growth Operating System in full, and the approach has been used as teaching material on enterprise growth and innovation. He works from the operator’s chair, not the lectern. He built Bionic to $30 million in revenue and sold four companies, so his frameworks come with the scar tissue of having run them under real commercial pressure. His current systems, PreMortem and Apogee, extend the same logic into decision discipline: surfacing the two or three assumptions that decide whether a funded initiative actually succeeds, before more capital is committed. Biography highlights Co-founder and CEO of Bionic, the enterprise-growth firm acquired by Accenture in 2021 and folded into what became Accenture Song Creator of the GrowthOS, deployed with CEOs and leadership teams at Nike, Procter & Gamble, Citi, GE, and more than forty other Fortune 500 organisations Co-author of New to Big (Currency, 2019) with Christina Wallace, endorsed by Clay Christensen, Adam Grant, and Marc Andreessen Creator and co-author of The Intellectual Devotional, a New York Times bestselling series; his books have sold more than one million copies across 18 languages Ernst & Young Entrepreneur of the Year (2008) and recipient of ID Magazine’s International Design Award; graduate of the Rochester Institute of Technology Angel investor in more than 150 startups, with early positions including SpaceX and Airbnb Biography Large companies are good at making big businesses bigger. They are far worse at turning a new idea into a business that matters, which is the skill entrepreneurs and venture investors live by. David S. Kidder built his career on closing that gap. At Bionic, the company he co-founded and led as CEO, Kidder created the GrowthOS: a system that borrows the tools and mindsets of venture capital and installs them inside established organisations. He deployed it directly with leadership teams at Nike, Procter & Gamble, Citi, GE, and more than forty other Fortune 500 firms, and bootstrapped the company to $30 million in revenue before Accenture acquired it in 2021 and made the method a core part of Accenture Song. The thinking is set out in New to Big, written with Christina Wallace and endorsed by Clay Christensen, Adam Grant, and Marc Andreessen. Its argument is practical: stop guessing from the inside out, obsess over the customer problems that create real opportunity, run growth as a portfolio, and treat productive failure as information. His earlier books, including the New York Times bestselling Intellectual Devotional series, have sold more than a million copies across 18 languages. Kidder now applies the same discipline to the moment before capital is committed. PreMortem is a decision system that forces teams to name the assumptions underneath their highest-stakes initiatives and test the two or three that decide the outcome. Apogee, rooted in behavioural science, works on how leadership teams commit to each other and hold the line on those commitments. Both come from the same conviction that runs through his four exits: growth is not luck, it is a system you can build and run. Key speaking topics Enterprise growth systems and the GrowthOS New business-model discovery inside established companies Innovation as a repeatable, portfolio-based discipline Commercial decision-making and assumption testing under uncertainty Corporate reinvention and the founder’s mindset at scale Leadership-team performance and accountability Ideal for CEOs, CSOs, and chief growth or innovation officers at large enterprises trying to build new revenue without disrupting the core business Boards and executive teams with a fully funded, high-stakes initiative they cannot confidently say is on course PE and VC portfolio companies under pressure to accelerate new revenue and prove repeatable growth CHROs and people leaders responsible for turning leadership development into visible behaviour change Audience outcomes A shared framework for identifying where genuine new growth lives and a clear first move for pursuing it The specific two or three assumptions that will decide whether a major initiative succeeds, and a plan to test them before more capital goes in A working understanding of how to run innovation as a governed portfolio rather than a series of one-off bets A concrete practice for leadership teams to make visible commitments and hold each other accountable to them Language and mental models that separate a real growth engine from activity that only looks like progress

Why organisations work with David Smith His 7 Principles framework is grounded in a specific, documented corporate turnaround – Asda’s recovery from near-bankruptcy to the UK’s No.1 Sunday Times Best Place to Work – giving boards a case study with traceable outcomes rather than a theoretical model. His book “Culture Trumps Strategy” gives leadership teams a direct, contestable argument: that most organisations are investing disproportionately in strategy and structure while the cultural conditions that determine execution go unmanaged. His book “Bad Bosses,” drawn from interviews with more than 200 CEOs and senior executives, documents the specific leadership behaviours that most consistently destroy engagement – giving HR directors and transformation leads a diagnostic, not a philosophy. He spent a decade on the Executive Board of a 170,000-person, £15bn-turnover business, which means his credibility holds in a boardroom conversation, not just an HR function. As a Companion of the CIPD – the body’s highest membership grade – and former Chairman of the Board of the Institute for Employment Studies, he can position people practice as a serious performance variable rather than a support function. Biography highlights People and IT Director at Asda (2000-2009); Executive Board member for 10 years, responsible for a workforce of 170,000 across a £15bn-turnover business Asda named No.1 Best Place to Work in The Sunday Times Best Companies survey during his tenure; Asda’s People Team also won the Personnel Today Rebus HR Award for Best HR Strategy in Line with Business Author of four books: “Asda Magic: The 7 Principles of Building a High-Performance Culture” (2012), “Culture Trumps Strategy” (2016), “Performance Management for the 21st Century” (2018), and “Bad Bosses” (2019) Companion of the Chartered Institute of Personnel and Development – the highest membership grade in the UK’s principal HR professional body Former Chairman of the Board, Institute for Employment Studies; former Commissioner, Equal Opportunities Commission; former Vice President of the CIPD for Organisation and Development Recipient of the Sam Walton Award for driving Excellence in People Policies MBA, Henley Management College; BA Business, Sheffield Hallam University Biography Most large organisations treat culture as a byproduct of leadership behaviour – something that forms over time, rather than something that is actively built. David Smith’s 15 years at Asda, where the people-led turnaround from near-bankruptcy to the UK’s No.1 Best Place to Work took roughly a decade and a half, produced a different conclusion: that culture is an engineered system, and that the principles governing it are specific and reproducible. His first book, “Asda Magic: The 7 Principles of Building a High-Performance Culture” (2012), translated that experience into a practical framework. Its argument – that employee engagement is the product of specific managed behaviours, not general sentiment – gave HR directors and CEOs a diagnostic tool rather than an aspiration. “Culture Trumps Strategy” (2016) extended the thesis: that organisations consistently over-invest in strategy and structure while underinvesting in the cultural conditions that determine whether strategy executes. Two further books addressed adjacent dysfunction. “Performance Management for the 21st Century” (2018) made the case against annual review-based systems, arguing that only regular performance coaching – not periodic appraisal – actually changes behaviour at scale. “Bad Bosses” (2019) drew on interviews with more than 200 CEOs and executives to document the leadership pitfalls that consistently destroy engagement from inside an organisation. A Companion of the CIPD and former Chairman of the Board of the Institute for Employment Studies, Smith bridges executive credibility and evidence-based people practice. His audiences include CHROs, chief executives, and transformation programme leads asking why significant investment in organisational change is not translating into measurable performance. Key speaking topics High-performance culture and employee engagement Performance management and performance coaching Culture transformation and change leadership Leadership in tough times The relationship between culture and commercial performance Communication as an organisational performance lever Managing and retaining talent in a high-performance environment Ideal for CHROs and HR directors leading culture or engagement programmes CEOs and executive teams mid-transformation seeking a cultural diagnostic Board-level and C-suite leadership development programmes Senior leaders in large, complex, or multi-site organisations Audience outcomes A specific, practical framework for diagnosing the cultural gap between stated values and daily managed reality A clearer understanding of why performance management systems fail – and what a coaching-based alternative requires Named leadership behaviours that most predictably drive disengagement – and the organisational cost of tolerating them A case study with traceable outcomes that makes the business case for culture investment to a commercially focused audience Practical language for communicating culture and engagement priorities to boards and executive teams

Why organisations work with Dean Leak A working language for productive disagreement at the top of the house, captured in his “3 A’s” method (Absorb, Acknowledge, Ask), that teams can use the day after the session Direct operating experience inside Olympic gold-medal environments at Great Britain Taekwondo, British Canoeing, and British Shooting, not theory borrowed from sport A mentorship lineage to Professor Steve Peters and the Chimp Management model, applied with discipline to executive behaviour rather than repackaged as motivation Comfort moving between board rooms, military commanders, and elite athletes, which translates into a sharper read of how senior leaders actually behave under load Biography highlights Worked directly with Olympic gold medallists including Jade Jones and Joe Clarke Held senior leadership roles at Great Britain Taekwondo, British Canoeing, and British Shooting Mentored by Professor Steve Peters, author of The Chimp Paradox, over a five-year period Graduate of UK Sport’s leadership programme Corporate clients include L’Oreal, IBM, Microsoft, LinkedIn, PwC, Baker McKenzie, Specsavers, Mars Group, Air New Zealand, the BBC, and the British Government Author of the “3 A’s” disagreement framework and the “Human iOS” model of behaviour change Member, Association for Coaching Biography Gold medals are not won by teams that agree with each other. They are won by teams that can disagree, in the room, on the day, without the relationship breaking. That observation is the foundation of Dean Leak’s work with senior leadership teams. Leak spent more than a decade inside Olympic programmes, in roles that combined psychological skills coaching with operational leadership. He worked under Professor Steve Peters using the Chimp Management model, then took senior positions at Great Britain Taekwondo, British Canoeing, and British Shooting. The athletes he supported include Olympic gold medallists Jade Jones and Joe Clarke. The corporate work followed the same logic. Boards and executive teams behave like elite squads under pressure: they need composure, role clarity, and a way to surface friction without retreating into politeness. Leak’s “3 A’s” method (Absorb, Acknowledge, Ask) gives teams a reusable structure for disagreeing well. His “Human iOS” framework treats change as a problem of biology and attention, not slogans, which is why his sessions tend to stick with operators who have already heard the standard transformation script. Clients include L’Oreal, IBM, Microsoft, LinkedIn, PwC, Baker McKenzie, Mars Group, Air New Zealand, the BBC, and the British Government. He is a member of the Association for Coaching and a graduate of UK Sport’s leadership programme. Key speaking topics High-performance culture Productive disagreement and healthy conflict Leadership under pressure Change leadership Team performance Psychological safety Imposter syndrome at senior levels Ideal for Executive teams and boards working through restructure, integration, or strategic disagreement CHROs and chief people officers redesigning culture around performance, not engagement scores Leadership development directors briefing partner-track or senior management cohorts High-pressure operational environments (legal, professional services, elite teams) where stakes are personal and decisions are time-bound Audience outcomes A shared vocabulary for naming and routing disagreement instead of avoiding it A clearer read on the behaviours that distinguish gold-medal teams from competent ones The 3 A’s method as a portable practice for senior conversations the next week A sharper view of where the team’s culture rewards comfort over accuracy Practical handles for managing personal composure under sustained pressure

Why organisations work with Deborah Rowland Her 2015/16 global research, conducted through Behavioural Event Interviews with senior leaders across industries, quantified that leader inner capacities account for over half the success or failure of large complex change – a finding that directly challenges how most organisations design transformation programmes. The Still Moving framework and Change Vitality model give organisations a specific diagnostic language for the leadership dimension of change: eight interconnected skills with a clear evidence base, not another generic competency framework. She spent the first half of her career inside the systems she now advises, as VP of Organisational and Management Development at PepsiCo, Change Lead at Royal Dutch Shell, and People Director at BBC Worldwide. She understands the constraints of the position, not just its theory. Four Wiley-published books, articles in the Harvard Business Review and LSE Business Review, and papers accepted at the Academy of Management give her frameworks independent credibility beyond the consulting relationship. Her most recent book, From Ought to Is (Wiley, 2025), applies the Still Moving thinking directly to polarisation and systemic inertia – relevant to organisations managing post-merger integration, contested cultural change, or restructuring in divided environments. Biography highlights Author of Still Moving: How to Lead Mindful Change (Wiley, 2017, bestseller) and From Ought to Is: Catalysing Change and Movement in a Polarised World (Wiley, 2025); co-author with Professor Malcolm Higgs of Sustaining Change: Leadership That Works (Wiley, 2008) Named on Thinkers50 Radar 2017; ranked 31st on HR Magazine Most Influential Thinkers list 2021 Contributor to Harvard Business Review and LSE Business Review; original research accepted at the 2016 Academy of Management and 2019 European Academy of Management Former VP of Organisational and Management Development at PepsiCo; Change Lead at Royal Dutch Shell; People Director at BBC Worldwide; earlier senior roles at Gucci Group Founder of Still Moving change consultancy; advisory clients include RWE, GlaxoSmithKline, Rolls-Royce, Diageo, Unilever and De Beers Faculty contributor at Henley, Imperial, Tuck and Bath business schools; Advisory Board member, International Institute for Leadership and Safety Culture Double First in Archaeology and Anthropology, Cambridge University Biography Most large-scale transformation programmes fall short not because the strategy is wrong, but because the leaders running them revert to familiar patterns when complexity peaks. Deborah Rowland has devoted three decades to studying that specific failure mode. Her research, conducted through Behavioural Event Interviews with senior leaders across industries and geographies, found that four inner capacities of the leader – staying present, responding intentionally, tuning into the system, and acknowledging the whole – explained over half the reason why big complex change either succeeds or fails. That research was not produced from the outside. Rowland spent the first half of her career as a practitioner, serving as VP of Organisational and Management Development at PepsiCo, Change Lead at Royal Dutch Shell, and People Director at BBC Worldwide, with earlier senior roles at Gucci Group. She has led major restructurings from within, and understands directly the conditions under which change leaders default to unhelpful patterns. That experience is embedded in every practical element of the Still Moving framework she subsequently developed. The intellectual architecture behind the framework spans four published Wiley books. Sustaining Change (2008, with Professor Malcolm Higgs) identified four external practices of effective change leadership. Still Moving (2017) showed that four inner capacities must precede those practices – and that this inner dimension accounted for over half the variance in change success. From Ought to Is (2025) extends the argument to address polarisation and systemic inertia as the specific obstacles leaders now face. Named on the Thinkers50 Radar in 2017 and a contributor to the Harvard Business Review and LSE Business Review, she has also taught at Henley, Imperial, Tuck and Bath. She holds a Double First in Archaeology and Anthropology from Cambridge University – a training in systemic observation that continues to shape how she reads organisations and the people leading them. Key speaking topics Large-scale organisational transformation The inner capacities of change leadership The Still Moving framework and Change Vitality model Systemic change approaches Leading through polarisation and organisational inertia Culture change and movement Executive leadership development in complex environments Ideal for Executive leadership teams and boards sponsoring or overseeing major transformation programmes CHROs and senior HR leadership communities Leaders at the top of organisations navigating post-merger integration, major restructuring, or contested cultural change Business school executive education participants on leadership and change programmes Audience outcomes A clear understanding of why leader inner state – not change methodology – is the primary driver of transformation success or failure Practical exposure to the Still Moving eight-skill framework and Change Vitality model as a leadership diagnostic tool Ability to identify specific leadership behaviours that correlate with success in large and complex change Approaches for leading systemic change without defaulting to controlling or directive patterns under pressure A more honest assessment of personal leadership habits that may be slowing organisational change

Why organisations work with Dame Denise Lewis A first-hand account of winning at the highest level in the hardest conditions: Olympic gold at Sydney 2000, secured while competing through an Achilles injury that threatened every event. Governance perspective from the top of a national sport, currently leading UK Athletics through a period of public financial difficulty and reform. Fifteen years of live broadcast analysis at BBC Sport, reading performance in real time across four Olympic Games and four Commonwealth Games. A view of high performance that moves between the individual and the system: what athletes owe their coaches, what leaders owe their teams, and where accountability actually sits. Credibility with audiences who have heard every sports keynote; the current presidencies (UK Athletics, Commonwealth Games England) put her in a different category from retired-athlete speakers. Biography highlights Olympic heptathlon gold medallist, Sydney 2000; Olympic bronze medallist, Atlanta 1996. Commonwealth Games heptathlon champion in 1994 and 2002; European champion 1998; World Championships silver 1997 and 1999. Appointed DBE in the 2023 New Year Honours; previously OBE (2001) and MBE (1999). President of UK Athletics, elected 2024. President of Commonwealth Games England, extended to Victoria 2026. BBC Sport athletics pundit from 2009 to Paris 2024, covering four Olympic cycles and four Commonwealth Games. Author, “Personal Best: The Autobiography” (2001). President of Sparks children’s medical research charity. Biography The Sydney 2000 heptathlon came down to the final 800 metres, with an Achilles injury that had threatened every event before it. Denise Lewis finished third in that race, hobbled across the line, and scored 6,584 points to become the first European Olympic heptathlon champion. The day was often described as character; closer up, it was preparation meeting a refusal to stop. That composure has defined the career since. Between 2009 and Paris 2024, Lewis was the analytical voice of BBC athletics coverage, reading elite performance in real time across four Olympic Games and four Commonwealth Games. The work demanded a different discipline from competing: quick judgement, live to camera, about people whose careers she understood from the inside. In 2024 she was elected President of UK Athletics, a governance role that began in the middle of a declared financial crisis at the national body. The remit is reform, public accountability and the long-term health of the sport. She also serves as President of Commonwealth Games England, extended through Victoria 2026, and as President of Sparks, the children’s medical research charity. For senior audiences, the value is the composite view: the competitor who held her nerve on the biggest stage, the analyst who has watched hundreds of others succeed and fail under the same pressure, and the administrator now answerable for a system rather than a single performance. Key speaking topics Leadership under pressure High-performance culture and standards Resilience and competitive mindset Governance and accountability in elite sport Team performance and coaching relationships Transition from elite competition to leadership Women in leadership and sport Ideal for Boards and executive committees setting performance standards for the wider organisation. Senior leadership offsites focused on pressure, judgement and decision-making. CHROs and talent leaders shaping high-performance culture programmes. Sport, media and national-body audiences looking at governance and reform. Audience outcomes A concrete sense of what holding standards looks like when the conditions are against you, not in theory. Language for the coach-athlete-administrator triangle that transfers directly to leader-team-board dynamics. A clearer read on the difference between motivation and preparation at the top of a competitive field. A first-hand perspective on governance responsibility: what a president actually answers for when a system is under strain.

Why organisations work with Diana Renner Her book Not Knowing (CMI Management Book of the Year, translated into 15+ languages) makes a specific, counterintuitive argument: that the pressure to project expertise and have answers actively impairs leadership in genuinely complex situations. This is a diagnosis most leadership development programmes avoid, and a conversation senior leadership teams rarely have with rigour. She works at the intersection of three distinct bodies of knowledge – adaptive leadership, adult development theory, and process oriented psychology – a combination that addresses not only what organisations need to do differently, but how leaders must develop as people. This is not available from single-discipline practitioners. Her guest faculty roles at Harvard University’s Kennedy School of Government and the University of Texas LBJ School of Government confirm that her frameworks hold up in rigorous, peer-reviewed executive education settings alongside practitioner application. Through the Uncharted Leadership Institute and programme partnerships with Melbourne Business School, Monash Business School, the University of Adelaide, and the Australian Institute of Police Management, she has built and tested leadership development approaches across commercial, government, and community contexts at scale. Her personal biography – leaving Romania in 1987, professional reinvention across law, refugee advocacy, and leadership development – gives the Not Knowing framework lived authority that purely academic treatments of the same topic cannot match. Biography highlights Co-author of Not Knowing: The Art of Turning Uncertainty into Opportunity (LID Publishing) – CMI Management Book of the Year 2015; translated into 15+ languages Co-author of Not Doing: The Art of Effortless Action (LID Publishing, 2018) Director and co-founder, Uncharted Leadership Institute (est. 2016); creator, Not Knowing Lab Senior Lecturer, Monash University; adjunct lecturer, University of Adelaide; associate, Melbourne Business School Guest faculty, Harvard University Kennedy School of Government and University of Texas LBJ School of Government 2017 Monash University Dean’s Excellence in Teaching Award (Global Challenges Honours Program teaching team) Biography Diana Renner’s book Not Knowing: The Art of Turning Uncertainty into Opportunity, co-written with Steven D’Souza, won the Chartered Management Institute’s Management Book of the Year in 2015. Its thesis is direct: the pressure to project expertise and certainty is often what makes complex adaptive challenges harder to navigate, not easier. Translated into more than fifteen languages, it has become a reference for leadership development practitioners and senior teams working with genuine strategic uncertainty. The book draws on a distinction most leadership frameworks collapse: technical problems can be solved with existing expertise, while adaptive challenges require new thinking and development. Renner’s work through the Uncharted Leadership Institute, which she co-founded in 2016, is built around helping senior leaders recognise which they are facing – and develop the capacity to engage productively with the latter. Her practice draws on three distinct disciplines: adaptive leadership, adult development theory, and process oriented psychology. Together, these address not only what organisations need to do differently, but how leaders need to develop as people to lead well in conditions of genuine uncertainty. Programme partnerships with Melbourne Business School, Monash Business School, the University of Adelaide, and the Australian Institute of Police Management have tested these frameworks across commercial, government, and community contexts. Renner holds a Senior Lectureship at Monash University and has served as guest faculty at Harvard University’s Kennedy School of Government and the University of Texas LBJ School of Government. Her second book, Not Doing: The Art of Effortless Action (2018), extends the Not Knowing argument into the territory of executive effectiveness – examining how excessive busyness and compulsive doing undermine the quality of leadership in complex environments. Key speaking topics Adaptive leadership in uncertainty and complexity Not Knowing – leading beyond expertise Not Doing – effortless action and the limits of busyness Distinguishing adaptive from technical challenges Adult development theory and leadership growth Deliberately developmental organisational cultures Complexity theory and strategic resilience Ideal for CEOs and C-suite executives leading organisations through complex change or strategic inflection points CHROs and heads of leadership development designing senior leadership programmes Senior executives and leadership teams in government and public sector organisations Board-level strategy and scenario planning forums Audience outcomes A clear distinction between technical problems and adaptive challenges, with practical language for applying it in real organisational conversations Greater self-awareness about how the pressure to have answers shapes individual leadership behaviour and team dynamics Practical frameworks from Not Knowing and Not Doing for leading through uncertainty without forcing premature resolution A more explicit understanding of how adult development theory applies to the daily practice of leadership Approaches to building team and organisational cultures that can hold complexity and sustain productive engagement over time

Why organisations work with Dr. Diane Hamilton She turns curiosity from a soft cultural aspiration into a measurable diagnostic. The Curiosity Code Index gives leaders a named set of inhibitors, fear, assumptions, technology, environment, that can be addressed with specific interventions rather than slogans. Her work connects directly to the business outcomes leaders are already accountable for: engagement, innovation rate, learning velocity, retention. The framing makes curiosity legible to a CFO, not only to an L&D team. Thinkers50 Radar selection (2020) places her among a small group of behavioural thinkers being actively translated into corporate practice. The recognition signals her credibility to boards reviewing speaker rosters. A Forbes column and five years interviewing thousands of senior leaders on her nationally syndicated radio show mean she walks into a boardroom already fluent in the language of the C-suite. Four decades of business experience, an MBA program chair role, and certifications in Myers-Briggs and EQ-i give her the assessment vocabulary HR leaders trust, without the academic distance that limits some behavioural speakers. Biography highlights Founder and CEO of Tonerra, a management consulting and training business focused on curiosity, perception, and behavioural assessment. Creator of the Curiosity Code Index and the Perception Power Index, both validated organisational assessments with associated certification programmes. Thinkers50 Radar 2020 selection, the annual list of management thinkers most likely to influence organisational practice. Fulbright Specialist and faculty member at Duke Corporate Education, the executive education arm of Duke University, and former MBA Program Chair at the Forbes School of Business and Technology. Author of Cracking the Curiosity Code, Curiosity Unleashed, and The Power of Perception (with Dr. Maja Zelihic), with a fourth title, Adaptive Curiosity, forthcoming from Wiley. Host of Take the Lead, a nationally syndicated radio show, where she interviewed thousands of senior leaders including Steve Forbes, Naveen Jain, and Craig Newmark. Forbes contributor on workplace behaviour, leadership, and innovation. Biography Curiosity is one of the most cited drivers of organisational performance and one of the least precisely measured. Diane Hamilton built her career on closing that gap. The Curiosity Code Index, which she created and validated, identifies the four factors that suppress curiosity inside organisations: fear, assumptions, technology, and environment. The framework, known as FATE, gives leaders a diagnostic rather than a slogan. Hamilton brings the assessment vocabulary HR functions trust. She holds a PhD in business management and is a certified Myers-Briggs and EQ-i practitioner. She teaches leadership as faculty at Duke Corporate Education and previously chaired the MBA programme at the Forbes School of Business and Technology. Her consulting firm, Tonerra, applies the Curiosity Code Index alongside the Perception Power Index, a second validated instrument she developed with Dr. Maja Zelihic and set out in their book The Power of Perception. Thinkers50 named her to its 2020 Radar, the annual cohort of management thinkers shaping organisational practice. She writes for Forbes on workplace behaviour. Over five years hosting Take the Lead, her nationally syndicated radio show, she interviewed thousands of senior figures, including Steve Forbes and Craig Newmark. As a Fulbright Specialist she speaks and teaches internationally, with recent engagements in the United States, Luxembourg, and Dubai. For a corporate audience, the practical value is the move from cultural rhetoric to behavioural intervention. Hamilton names the specific structures and assumptions that suppress curiosity inside a given organisation, then prescribes the changes that follow. Her forthcoming book, Adaptive Curiosity, extends that work to the question now facing every leadership team: what stays distinctly valuable in people as intelligent machines absorb more of the work. Key speaking topics Curiosity as an organisational capability Perception and global leadership Emotional intelligence in senior roles Future-proofing the workforce in the age of AI Innovation culture and employee engagement Behavioural assessment in leadership development Multigenerational workforce dynamics Ideal for CHROs and senior HR leaders rebuilding engagement and learning culture Heads of L&D commissioning behavioural assessment programmes Innovation and transformation leads diagnosing why initiatives stall Executive teams investing in EQ and behavioural development for senior cohorts Audience outcomes A named diagnostic, FATE, for identifying what specifically suppresses curiosity in their organisation A framework for connecting curiosity to engagement, innovation, and retention metrics leaders already track Tools to assess and develop emotional intelligence and perception in senior teams A clearer view of how personality and generational differences shape team performance A practical sense of which behavioural interventions move the needle and which produce activity without change