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Why organisations work with John Hall He has built two commercial businesses around the problem he speaks on: Influence & Co., which scaled content as a managed marketing function for senior executives, and Calendar, which monetises the attention his first company taught leaders to capture. Top of Mind (McGraw-Hill) gives sales and marketing teams a named operating model for staying memorable to specific decision-makers, not a generic content playbook. Weekly Forbes and Inc. columns, plus contributions to Harvard Business Review, Fortune and Fast Company, mean his frameworks are tested in public against a senior business readership every week. Influence & Co. was ranked No. 72 on Forbes’ Most Promising Companies in America and won EY Entrepreneur of the Year for Best Emerging Company, so the underlying methodology has commercial proof, not only platform reach. He translates content marketing out of the marketing department and into a CEO and revenue conversation, which is where buying decisions about brand authority actually sit. Biography highlights Co-founder of Calendar, a scheduling platform used by millions of professionals. Co-founder and former CEO of Influence & Co., the content marketing firm ranked No. 72 on Forbes’ Most Promising Companies in America. Author of Top of Mind, published by McGraw-Hill in 2017. Weekly columnist for Forbes and Inc. Contributor to Harvard Business Review, Fortune, Fast Company, Entrepreneur and Mashable. EY Entrepreneur of the Year (Best Emerging Company) and Business Journals’ Top 100 Visionaries. Described by Inc. as “one of the most powerful people in media you’ve never met” and by Forbes as a “must-see keynote speaker”. Biography Most companies treat brand visibility as a marketing line item. Buyers experience it as the shortlist they already had in their heads before procurement opened a process. Closing that gap, between how visibility is funded internally and how it is consumed externally, is the commercial problem John Hall has worked on for more than a decade. Top of Mind, his McGraw-Hill book, sets out the operating logic. Trust is built by useful content delivered consistently to the specific people whose decisions matter, and it compounds. The book is not a content marketing manual. It is a framework for executive and corporate visibility, built from running Influence & Co., the agency that productised the discipline for senior leaders and was ranked No. 72 on Forbes’ Most Promising Companies in America. Hall scaled that thesis into a second business, Calendar, which sits on the other side of the equation. Once a leader has captured attention, time becomes the constraint. Together the two companies bracket the commercial problem his keynotes address: how to be the name buyers reach for, and how to manage the demand that creates. His weekly columns for Forbes and Inc., and contributions to Harvard Business Review, Fortune, Fast Company, Entrepreneur and Mashable, keep the argument public and tested. EY named him Entrepreneur of the Year for Best Emerging Company. The Business Journals listed him among its Top 100 Visionaries. Key speaking topics Building executive and corporate visibility Content as a trust-building system Sales influence and decision-maker engagement Top-of-mind brand strategy Time management and executive productivity Talent attraction through company culture and content Ideal for CMOs, CROs and heads of brand reassessing how content drives pipeline CEOs and founders building personal and corporate authority in a contested market Sales leadership teams measuring trust as a leading indicator of revenue Marketing and communications functions inside professional services, B2B technology and financial services Audience outcomes A working definition of top-of-mind status and the specific behaviours that produce it inside their organisation Named criteria for deciding which content earns attention from senior buyers and which dilutes it A clearer line between brand spend and revenue contribution, framed for finance and board conversations Tactics for converting executive expertise into published authority without consuming executive time

Why organisations work with Jonah Berger He has built two operating frameworks, STEPPS for word of mouth and REDUCE for overcoming resistance, that translate directly into product, marketing and change decisions rather than sitting at the level of theory. The research base is unusually deep for a commercial speaker: 80+ peer-reviewed articles, much of it using natural language processing on real consumer and organisational text, not anecdote. His client work spans Apple, Google, Nike, Amazon, GE, Moderna, Facebook and the Gates Foundation, which means the frameworks have been pressure-tested across consumer brands, platforms and mission-driven organisations. Contagious won the Berry-AMA Book Prize for the best book in marketing, the field’s most credible peer recognition. He addresses two distinct buyer problems with one body of work: how things spread (marketing, product, communications) and how to move people who do not want to move (change, transformation, sales). Biography highlights Marketing Professor at the Wharton School, University of Pennsylvania. PhD in Marketing, Stanford Graduate School of Business; BA Stanford. Author of Contagious, Invisible Influence, The Catalyst and Magic Words; books published in over 35 countries. Berry-AMA Book Prize for Best Book in Marketing (Contagious). Wharton Iron Professor Award for faculty research; recognised by the American Marketing Association as a top-five most productive marketing researcher. Research and commentary featured in The New York Times, Wall Street Journal, Harvard Business Review and NPR. Biography Most attempts to change behaviour rely on more pressure: more advertising spend, more incentives, more internal communication. The research suggests the opposite often works better. Removing the friction that holds people in place changes more behaviour than pushing harder against it. That argument sits at the centre of Jonah Berger’s work as a marketing professor at the Wharton School. His book The Catalyst sets out a five-part model, REDUCE, for identifying and dismantling the specific barriers that stop customers, employees and citizens from changing their minds. It is paired with the earlier STEPPS framework from Contagious, which names the six factors that make products and ideas spread. The academic foundation is substantial. Berger holds a PhD in Marketing from Stanford and has published more than eighty peer-reviewed articles, much of it applying natural language processing to large bodies of consumer and organisational text. Contagious won the Berry-AMA Book Prize for the best book in marketing. Invisible Influence and Magic Words extend the same methodology into social influence and the language of persuasion. The frameworks have been used inside Apple, Google, Nike, Amazon, GE, Moderna, Facebook and the Gates Foundation. The value to a senior team is the same in each case: a defensible, named model for two questions that boards and chief marketing officers ask repeatedly, why some things spread and others do not, and why people resist change even when the case for it is sound. Key speaking topics Word of mouth and viral marketing Behavioural science in commercial strategy Change and persuasion Consumer behaviour and decision-making Language and influence Social influence and choice architecture Branding and customer engagement Ideal for Chief marketing officers and brand leadership teams setting strategy on growth, virality and customer engagement. Transformation and change leaders running programmes where employee or customer resistance is the binding constraint. Sales and revenue leaders looking to apply behavioural science to pricing, messaging and conversion. Product and innovation teams working on adoption of new offerings. Audience outcomes A working knowledge of the STEPPS framework and how to apply each principle to a current product, message or campaign. The REDUCE model as a diagnostic for stalled change, with the five categories of resistance named and addressable. Specific language techniques from Berger’s natural language processing research that shift persuasion outcomes. A sharper read on which behavioural levers genuinely move customers and employees, and which ones do not. Concrete examples drawn from consumer brands, platforms and mission-driven organisations Berger has worked with.

Why organisations work with Jonathan Gabay He writes the textbooks the field uses. Brand Psychology (Kogan Page) and Practical Digital Marketing and AI Psychology (Routledge) are professional references, not bureau-circuit titles. He reads brand crises in real time on BBC, CNN, Bloomberg and Sky, which means his commercial diagnosis comes from sustained exposure to live reputational damage, not case-study retrospectives. He treats AI in marketing as a trust problem, not an automation problem, and connects ethics, prompt engineering and consumer psychology in one argument senior marketers can act on. His Saatchi & Saatchi Direct origin is creative, not academic, so the strategic frame stays tied to what actually moves a customer. Biography highlights Author of Brand Psychology (Kogan Page) and Practical Digital Marketing and AI Psychology (Routledge, 2024), professional textbooks used by marketing students and practitioners. Former Group Creative Head, Saatchi & Saatchi Direct. Fellow of the Chartered Institute of Marketing and accredited brand journalist. Senior lecturer in crisis management and prompt engineering; teaching record at the London School of Economics, Management Centre Europe and Newport University. Course leader on digital psychology programmes for the Chartered Institute of Marketing and the Direct Marketing Association of Northern California. Regular media commentator on branding, political PR and AI for BBC (including Newsnight), CNN, Bloomberg, Sky, Channel 5 and ABC. Biography Most brands now compete on a question they have not faced before. Not how to reach an audience, but whether anyone still believes the message when they get it. Generative AI has industrialised marketing output and consumers have responded with a sharper, quieter scepticism that no media spend can buy past. Jonathan Gabay has spent three decades on the inside of that question. He started in creative work at Saatchi & Saatchi Direct, where he became Group Creative Head, then moved into the analytical side of the same problem. Brand Psychology (Kogan Page) sets out how social psychology, cognitive science and neuroscience explain why consumers trust some brands and abandon others, and what CEO reputation does to both. His 2024 Routledge textbook Practical Digital Marketing and AI Psychology extends the argument into the AI era. The book is used as a professional reference by marketing students and practitioners, and treats AI not as a productivity tool but as a force that changes the psychological contract between brand and buyer. He teaches the same material as a senior lecturer in crisis management and prompt engineering, with course work at the London School of Economics, the Chartered Institute of Marketing and the Direct Marketing Association of Northern California. The commentary record matters because it is unusually current. BBC Newsnight, CNN, Bloomberg, Sky and Channel 5 use him to read live brand and political PR crises as they unfold, which is why the keynote material is closer to a working diagnostic than a finished case study. Key speaking topics Brand psychology and consumer trust AI ethics in marketing communications Digital trust and online consumer behaviour Crisis communications and brand reputation Political PR, propaganda and persuasion Prompt engineering for marketers CEO reputation and brand storytelling Ideal for CMOs, brand directors and marketing leadership teams rebuilding trust under AI Communications, PR and corporate affairs leaders facing reputational risk Boards and executive teams of consumer-facing brands Marketing and brand functions integrating AI into customer-facing work Audience outcomes A working model of how consumers form trust in brands and what AI changes about it A clearer view of where AI use crosses the ethical line that customers actually punish Sharper diagnosis of brand and reputation crises drawn from live media cases A practical reading of where prompt engineering and marketing psychology meet Confidence to make defensible commercial calls on AI in marketing communications

Why organisations work with Jo Fairley She built the first Fairtrade-marked product in the UK, in 1994, when ethical sourcing was a fringe argument rather than a procurement requirement. Few founders can speak to that arc with first-hand authority. She has run the full lifecycle most founders never see: kitchen-table launch, category creation, sale to a FTSE confectioner, and a continued ambassadorial role inside the acquirer. That makes her credible on what survives an acquisition and what does not. Beyond Green & Black’s she has built and exited multiple businesses, including Judges Bakery, The Wellington Centre wellbeing facility, and The Perfume Society. The portfolio breadth gives her a useful pattern view across categories. She holds an Honorary Doctorate from Kingston University and the Shackleton Medal from the Royal Scottish Geographical Society for leadership and citizenship. Recognition from a serious geographical body, not a marketing prize. Biography highlights Co-founder of Green & Black’s organic chocolate, 1991, with Craig Sams. Created Maya Gold, the first product to carry the UK Fairtrade Mark, in March 1994. Sold Green & Black’s to Cadbury in 2005; retained the role of Chocolate Ambassador. UK’s youngest-ever magazine editor at 23, editing Look Now and then Honey. Founder of Judges Bakery, The Wellington Centre, and The Perfume Society. Honorary Doctorate in Business Studies, Kingston University; Shackleton Medal, Royal Scottish Geographical Society. Co-author of the Beauty Bible series and The Perfume Bible; long-running contributor to The Times, YOU Magazine and the Telegraph. Biography The first product in the UK ever to carry the Fairtrade Mark was a chocolate bar called Maya Gold. It launched in 1994, three years after Jo Fairley and Craig Sams started Green & Black’s at their kitchen table. At that point, ethical sourcing was a niche conviction. Today it is a procurement standard in most large grocers. Fairley sat at the start of that shift and helped force it. Green & Black’s grew into a category-defining brand and was acquired by Cadbury in 2005. Fairley stayed on as Chocolate Ambassador, which gave her an unusual vantage point: a founder watching her values-led business absorbed into a confectionery giant, and learning in real time which parts of the brand promise survived contact with corporate scale. Few founders speak with that experience attached. Her career started in publishing, where she became the UK’s youngest-ever magazine editor at 23, editing Look Now and then Honey. The journalist’s instinct is still visible in the work: a focus on what consumers actually want to be told, and a refusal to let mission language do the work that products and pricing have to do. Subsequent ventures, including Judges Bakery, The Wellington Centre wellbeing facility in Hastings, and The Perfume Society, all follow the same pattern of category authorship rather than category entry. Recognition has come from serious bodies, not marketing prizes. An Honorary Doctorate in Business Studies from Kingston University. The Shackleton Medal from the Royal Scottish Geographical Society for leadership and citizenship. WorldAware and Soil Association awards across her businesses. The track record is not one of a single early hit; it is a thirty-year argument that values-led brands can be built, scaled, and sold without losing their reason to exist. Key speaking topics Ethical brand building Entrepreneurship and category creation Sustainability and Fairtrade in consumer business Founder experience through acquisition and post-acquisition life Women in entrepreneurship Brand consumer insight Portfolio entrepreneurship Ideal for CEOs and founders of consumer businesses navigating purpose, pricing and scale. Marketing and brand directors building ethical or values-led product lines. Sustainability and procurement leads working on Fairtrade, organic and ethical sourcing. Women’s leadership networks and entrepreneurship audiences. Audience outcomes A practical view of how a values-led brand survives an acquisition by a multinational. A first-hand account of how the UK’s first Fairtrade product reached supermarket shelves and what it took to keep it there. A clearer read on the difference between purpose as marketing language and purpose as supply chain decision. Specific lessons on category creation and the founder mindset across multiple businesses.

Why organisations work with Julian Treasure He has run an operating consultancy, The Sound Agency, advising global brands on retail, office and public-space sound for two decades. The work has commercial outcomes attached, not theory. His TED catalogue is one of the most viewed of any speaker on any subject, which gives senior audiences a shared starting point before he steps on stage. He treats listening as a leadership capability with a teachable structure, and his book How to Be Heard sets out the model in detail. He covers the rarely combined territory of personal communication craft and the sonic design of physical workplaces, so he is credible with HR, brand and facilities audiences in the same room. Awards from Toastmasters International and the International Listening Association place him inside the formal communication and listening professions, not just the speaker circuit. Biography highlights Founder and chairman of The Sound Agency, audio branding consultancy Five TED talks; combined views above 160 million; “How to Speak So That People Want to Listen” is TED’s sixth most-viewed talk Author of Sound Business (2014), How to Be Heard (2017) and Sound Affects (2025) Toastmasters International Golden Gavel Award; International Listening Association Special Recognition Award Fellow of the Royal Society of Arts; Liveryman of the Worshipful Company of Marketors Founded and sold UK customer magazine publisher TPD Group; former chairman of the UK Association of Publishing Agencies; PPA Chairman’s Award (2002) Biography Sound is the most underused operating variable in most organisations. Retailers play music chosen by the manager on shift. Offices design for visual brand and acoustic accident. Leaders speak without ever auditing how they are heard. The financial cost is real and the cultural cost is larger. The Sound Agency was built around that gap. Founded by a former publisher and musician with a Cambridge economics degree, the consultancy has spent two decades advising global brands on retail soundscapes, office acoustics and audio identity, with measurable effects on sales, wellbeing and behaviour. The argument is that sound is a commercial system, designed or accidental, and most organisations choose accidental. The communication work is the second half of the same proposition. Three books, Sound Business, How to Be Heard and Sound Affects, set out a structured model for speaking and listening as leadership skills rather than soft attributes. The TED catalogue, five talks above 160 million combined views, has made the speaking talk one of the most watched pieces of business communication content ever recorded. The Toastmasters Golden Gavel and the International Listening Association Special Recognition Award place him inside the formal disciplines, not adjacent to them. For senior teams, he offers something specific: a working theory of how attention, voice and environment shape commercial and cultural outcomes, and the operating experience to back it up. The Royal Society of Arts fellowship and the Worshipful Company of Marketors livery are part of a wider institutional footprint that signals durability rather than novelty. Key speaking topics Conscious listening as a leadership skill Powerful speaking and executive voice Audio branding and sonic identity Sound design in workplaces and retail environments Communication and engagement in distracted organisations Wellbeing effects of sound and noise Trust and credibility in senior communication Ideal for CMOs and brand leadership rethinking customer experience beyond the visual HR, internal communications and culture leads working on listening and engagement Retail, hospitality and property leadership designing customer-facing environments Senior leaders preparing for high-stakes speaking, board, investor or media Audience outcomes A working model for listening as a measurable leadership capability Specific techniques for executive voice, structure and presence in high-stakes settings A new lens on the commercial and cultural cost of accidental sound in workplaces and retail A shared vocabulary for communication quality across HR, brand and facilities functions Concrete next steps that connect personal communication craft to organisational outcomes

Why organisations work with Kanika Chadda Gupta A live interviewer who can carry a senior-leader fireside, a customer panel and an all-hands Q&A inside the same event, with the journalistic preparation of a network anchor rather than a generalist host. A working-parent and caregiver lens grounded in years of conversations with the audience itself, through the That’s Total Mom Sense podcast and its named guests including Chelsea Clinton, Kelly Rowland and America Ferrera. AAPI and South Asian heritage programming led by someone with cultural authority, not a borrowed brief, useful for Heritage Month moments where credibility is what makes the session land. Recognised by JPMorgan Chase, Industrious and KNOW Women as a 2023 100 Women to KNOW Across America honouree, which travels well with internal sponsors who want a credentialled external voice on women’s progression. A second business as founder of Kronologie Agency, so brand, storytelling and marketing-to-mothers content is delivered with operator credibility, not theory. Biography highlights Former television journalist and anchor, with CNN India reporting credits including coverage of the 26/11 Mumbai terror attacks. Host of That’s Total Mom Sense, featured in Forbes and on ABC, NBC, CBS, Fox and Cheddar. 2023 honouree, 100 Women to KNOW Across America, presented by JPMorgan Chase, Industrious and KNOW Women. Director for Women in Media at HeyMama; Official Podcast Partner of Mom 2.0 with Everyday Health and BabyCenter. Founder and CEO of Kronologie Agency, a New York digital marketing and branding firm. Trained Kuchipudi classical dancer and Hindustani vocalist; former Miss India Maryland and Miss India East Coast. Biography Working parents are the silent majority inside most large employers, yet leave, benefits and culture programmes still treat them as a special case. That mismatch is where Kanika Chadda Gupta does her most useful work. Her years interviewing CEOs, founders and public figures on That’s Total Mom Sense gave her a clear view of what working parents actually need from their employer, and what they quietly resent. The journalism credential is not decoration. She trained as a broadcast journalist and anchored at CNN, including coverage of the 26/11 Mumbai attacks, before moving into long-form interviewing. On stage that shows up as preparation: she reads in, asks the question the audience wanted asked, and does not let a panel drift. Forbes, ABC, NBC, CBS, Fox and Cheddar have all featured the podcast and her guest list runs from Chelsea Clinton to Kelly Rowland to America Ferrera. Her topical authority sits on three tracks. Working-parent and caregiver policy, anchored in interview evidence and her role as Director for Women in Media at HeyMama. Women’s progression, recognised by JPMorgan Chase, Industrious and KNOW Women in their 2023 100 Women to KNOW Across America cohort. And AAPI and South Asian heritage, delivered with the cultural authority of someone trained in Kuchipudi classical dance and Hindustani vocal music since childhood. She also runs Kronologie Agency, a New York branding and digital marketing firm, which gives her a second register: marketing-to-mothers content delivered by an operator who has built campaigns, not just talked about them. Employers booking her for a Heritage Month moment, a working-parent ERG event or a customer fireside get a host who has done the reading and a topical voice who has done the work. Key speaking topics Working parents and caregivers in corporate culture Women’s progression and leadership development AAPI and South Asian heritage programming Marketing and brand storytelling for mother-led households Interview craft and on-stage moderation Storytelling for television, podcast and new media Ideal for CHROs, DEI leads and ERG sponsors designing working-parent, women’s and AAPI heritage programming CMOs and brand teams targeting mother-led household decision-making Internal communications and event leads booking a fireside, customer panel or all-hands moderator Heads of talent and culture running employee summits where journalistic interview craft matters more than a keynote Audience outcomes A clearer read on where current working-parent policy is failing in practice and which fixes employees actually value Specific language for sponsoring women’s progression and AAPI heritage moments without slipping into compliance theatre A marketing perspective on mother-led households that goes beyond demographic data A session moderated or hosted with network-journalist preparation, not generalist host energy Direct exposure to interview-based insight from named senior figures the audience would recognise

Why organisations work with Karen Blackett She ran WPP in the UK during the COVID turnaround, responsible for around US$2 billion of revenue and 13,000 people, which gives her authority on what cultural change at FTSE scale actually requires. During her five years as CEO of MediaCom UK, ethnic diversity moved from 11% to 19% and women in senior management reached 44%, the kind of attributable shift most leadership talks cannot reference. As the UK government’s Race Equality Business Champion under the Race at Work Charter, she has worked across sectors on the specific mechanics of progression, not the rhetoric of inclusion. Her current Diageo board seat and her co-founder role at the Black Equity Organisation give her a live view of how the same questions land in a FTSE 10 boardroom and in national civil society. Biography highlights Former UK President, WPP, with responsibility for around US$2 billion of revenue and 13,000 people. Former CEO of MediaCom UK and CEO of GroupM UK; MediaCom named Campaign Agency of the Year in 2013 and 2014 under her leadership. Non-Executive Director, Diageo plc, since June 2022; member of the Nomination and Remuneration Committees. Non-Executive Director, Cabinet Office Board; previously UK Race Equality Business Champion under the Race at Work Charter. Co-founder, Black Equity Organisation (2021), alongside David Lammy, David Olusoga, Kwame Kwei-Armah, Ric Lewis and Dame Vivian Hunt. Chancellor of the University of Portsmouth, the first alumna to hold the position. Awarded CBE (2025) for services to Advertising and the Creative Industries; OBE (2014); first businesswoman to top the Powerlist. Biography Running a marketing services group of 13,000 people through a pandemic exposes whether a leader’s cultural language is operational or decorative. WPP UK was Karen Blackett’s brief for four years, with around US$2 billion of revenue under her remit and a workforce that needed to be both held together and pushed forward. She came to the role after running MediaCom UK as CEO, where the agency was named Campaign Agency of the Year in 2013 and 2014. The MediaCom record is the one she is most often asked about. Across her five years as CEO, ethnic diversity in the business moved from 11% to 19% and women in senior management reached 44%. Those numbers are unusual because they exist at all. Most senior leaders speaking on culture cannot point to a specific business they changed by a specific amount. That track record is why government and boards now use her. She was appointed UK Race Equality Business Champion in 2018 by Prime Minister Theresa May, working through the Race at Work Charter with Business in the Community. She sits on the Cabinet Office Board as a Non-Executive Director, and on the Diageo board as a Non-Executive Director, where she is a member of the Nomination and Remuneration Committees. In 2021 she co-founded the Black Equity Organisation with David Lammy, David Olusoga, Kwame Kwei-Armah, Ric Lewis and Dame Vivian Hunt, an independent national civil rights body for Black Britons. She was awarded an OBE in 2014 and a CBE in the 2025 King’s New Year Honours. She was the first businesswoman to top the Powerlist of Britain’s 100 most influential Black people, in 2015. Key speaking topics Leadership at scale through periods of disruption Culture as an operating system, not a statement Inclusion as a measurable business outcome Board-level race equity and the Race at Work agenda Future of work in marketing and creative industries Brand, growth and consumer change Ideal for CEO and board audiences considering how to make culture or inclusion commitments measurable CHROs, CPOs and group HR directors responsible for senior progression data Marketing and communications leadership teams in FTSE-scale businesses Networks and councils focused on Black leadership progression in UK corporates Audience outcomes A board-level frame for treating culture as part of operating performance rather than a separate workstream. A specific worked example of how senior leadership composition changes when progression mechanics are redesigned. A clearer view of where Race at Work Charter commitments most often fail and what holds them in place. Sharper language for talking about inclusion in a contested external environment without retreating to compliance speak.

Meet Karen Palmer Karen Palmer is the Storyteller from the Future, she is an award winning XR creator and futurist who explores the implications of A.I and technology on societal structures and the impact of in-equality. She does this through enabling participants to experience the future today through her immersive experiences. She creates films that watch you back using artificial intelligence and facial recognition technologies. The narrative branches in real time depending upon the participants eye gaze and emotions. Enabling participants to simultaneously experience AI bias, surveillance technologies and their potential integration into the everyday world around us and how that could be used to impact societal structures, human rights and civil liberties. Karen recently won the coveted XR Experience Competition at SXSW 2023 with her film Consensus Gentium. It is a powerful exploration into the implications of today’s AI technology. This immersive experience is designed to drive discussion about data privacy, unconscious biases and the power of technology. Which transports audiences on a unique quest to discover what could come about if we succumb to unchecked surveillance. There have been numerous interviews and articles on her work from Channel 4 News, BBC News, CBS News and press in Wired Magazine, Forbes, PC Mag, CBS TV, Fast Company, Engadget, The Guardian “ It leapfrogs over VR”. Karen is a TED Speaker and has been described as a Thought Leader in A.I, Immersive Storytelling for Impact, Futurism and Tech. She has been featured in innumerable interviews and events. She has been opening Keynote speaker at AT&T Shape Conference, L.A, Wired for Wonder Festival Australia, Sydney & Melbourne, MIT and TEDx Australia Speaker at the Sydney Opera House. Delivered keynotes and workshops to corporate clients and Leadership Summits include Microsoft Seattle, Vertex Berlin, ThoughtWorks Toronto and Google Cultural Institute in Paris. She has exhibited at The Cooper Hewitt Smithsonian Design Museum NYC, the V&A London, PHI Centre Montreal, Sensory Stories Exhibition, Armoury Arts Week NYC, Museum of Modern Art Peru, International Film and Storytelling events include the SXSW, ARS Electronica, The V&A, the Netherlands Film Festival to the Future of Storytelling in NYC. She has worked closely with prestigious organisations such as the British Councils in Canada, Western Balkans, South Africa and Peru. Invited to speak, ZKM Living Amongst Intelligent Machines AI Conference in Germany. CPH:DOX, Art, Technology & Change to name a few. 2020 she received Honorary Mention for the STARTS Prize ARS Electronica for Perception iO, the future of law enforcement. This is A.I. Law enforcement training simulation which will watch you back. Perception iO will enable participants to experience how easily human bias can be intergraded into networks by humans and therefore understand the necessity for Transparency and Regulation in AI. In 2017 her installation RIOT was acknowledged as one of the Digital Dozen Award for break throughs in storytelling. RIOT makes the player aware of their subconscious behaviour and enables them to consciously build new neurological pathways in their brain. Her work is at the intersection of Neuroscience, Behavioural Psychology and the Parkour philosophy of moving through fear. She has been a research based artist working with Artificial Intelligence since 2015. Her Hack the Future Labs created 2020 are Think & Action Tanks at the intersection of Art, Film, Neuroscience Technology, Activism, Social Justice, Spirituality and the Parkour Philosophy of moving through fear. Creating interdisciplinary conversation and discussions to enable explorations of solutions for urgent issues impacting this rapidly changing society.

Why organisations work with Katherine Melchior Ray She has made the standardise-versus-adapt decision from inside five global brands, so she can tell a leadership team which elements of a brand must stay fixed worldwide and which should flex by market. Her cultural intelligence framework, set out in Brand Global, Adapt Local (Kogan Page, 2025), gives teams a repeatable method for entering new markets instead of one-off market research that ages quickly. She has led marketing in Japan, France, Germany, and the US in three languages, so her read on a market comes from having sold to those consumers herself. She teaches this material to MBAs at UC Berkeley Haas, which means her frameworks are built to be taught and applied by a team, not performed once from a stage. Biography highlights Lecturer in international marketing and leadership at UC Berkeley Haas School of Business. Co-author of Brand Global, Adapt Local: How to Build Brand Value Across Cultures (Kogan Page, 2025), endorsed by David Aaker, Greg Hoffman, and Jonah Berger. Former CMO of Shiseido’s luxury portfolio in Tokyo and former CMO of Babbel in Berlin. Senior roles at Nike (GM, US Women’s Footwear), Louis Vuitton (VP Marketing, Japan), Gucci (Executive Director, Japan), and Hyatt (VP, Luxury Brands). Featured on CBS 60 Minutes and CNN, and profiled in The Wall Street Journal. Keynote speaker at Cannes Lions and DMEXCO; fluent in English, French, and Japanese. Biography Louis Vuitton broke sales records in Japan with the Neverfull launch in a market where most Western brands struggle to read the customer. Katherine Melchior Ray ran that marketing. The difference was cultural intelligence: knowing which parts of a global brand to hold firm, and which to adapt for a specific market. That judgement came from an unusually broad operating career. She led Nike’s US women’s footwear business, ran global marketing for Nordstrom’s Façonnable from France, and directed Gucci in Japan before taking on Hyatt’s Park Hyatt and Grand Hyatt luxury brands. She later became CMO of Shiseido’s luxury portfolio in Tokyo, then CMO of Babbel in Berlin, growing both through rapid market change. In Brand Global, Adapt Local, written with Nataly Kelly and published by Kogan Page in 2025, she turned that experience into a method. The book argues that cultural intelligence, the ability to flex across markets, now matters more than ever, because AI scales reach cheaply but cannot read culture. David Aaker, Greg Hoffman, and Jonah Berger endorsed it. She teaches the same material to MBAs at UC Berkeley Haas. Her career spans four countries and three languages, and every framework she offers has already been tested against a real market and a real profit-and-loss statement. Key speaking topics Cultural intelligence as competitive advantage Global brand building across cultures Brand localisation and market entry Marketing leadership in luxury and consumer goods High-performing global teams Culture as a source of innovation Ideal for CMOs and brand leaders scaling a brand into new international markets Global marketing and international expansion teams balancing brand consistency with local relevance Executive teams and boards at consumer-facing businesses in retail, luxury, beauty, hospitality, and tech Leaders of multicultural or multinational teams Audience outcomes A clear test for which brand elements to keep consistent worldwide and which to adapt locally Named examples of how brands such as Apple, Louis Vuitton, and Kit Kat handled the same tension A working definition of cultural intelligence and how it differs from general and emotional intelligence A view on where AI helps global marketing and where human cultural judgement still decides the outcome

Why organisations work with Kelly Hoppen She has run a creatively-led business across forty years of cycles, from private residential commissions to hotels, yachts, cruise ships and a direct-to-consumer product line, and can speak to the commercial trade-offs at each stage. Her Dragons’ Den seat on BBC Two gave her direct, public investor experience evaluating early-stage consumer brands, including portfolio names such as Skinny Tan and Reviveaphone. The “East meets West” design philosophy is a defined intellectual signature that has carried through books, product ranges and international commissions, demonstrating how a creative point of view translates into a brand asset. As chair of the GREAT Ambassadors’ group, she has represented British creative industries to overseas markets at a level few founders are asked to operate at. A CBE for services to the GREAT campaign and an MBE for services to interior design provide independent validation of contribution beyond the studio. Biography highlights CBE awarded in the 2020 Birthday Honours for services to the GREAT campaign; MBE awarded in the 2009 New Year Honours for services to interior design. Founder of Kelly Hoppen Interiors, with international projects including One Park Taipei, the Celebrity Edge cruise ship for Celebrity Cruises and LUX* Grand Gaube in Mauritius. Investor “Dragon” on BBC Two’s Dragons’ Den, series 11 and 12 (2013 to 2015). Author of multiple interior design books, beginning with “East Meets West: Global Design for Contemporary Interiors”. Winner of the Andrew Martin International Interior Designer of the Year Award (1996) and the European Woman of Achievement Award (2007). Chair of the GREAT Ambassadors’ group and ambassador for The Prince’s Trust. Biography A single kitchen, designed for a family friend, was the first commission. Kelly Hoppen had left school at sixteen. The business that grew from that job now spans private residences, yachts, jets, hotels, cruise ships and a direct-to-consumer product range, and trades on a name that has become its own design vocabulary. The creative argument is “East meets West”, set out in her first book and carried through more than a dozen titles since. It gave the studio a recognisable signature long before personal brands were a formal commercial category. The same instinct shaped the move into product, retail and licensing, where the discipline is no longer a single client but a coherent offer at scale. Public-market judgement followed. Hoppen sat as an investor on BBC Two’s Dragons’ Den across series 11 and 12, backing early-stage consumer companies including Skinny Tan and Reviveaphone, and speaking openly afterwards about which bets were working and which were not. That experience sits alongside four decades of running her own balance sheet. Recognition has come from outside the design world as well as inside it. An MBE for services to interior design in 2009, a CBE for services to the GREAT campaign in 2020, and the chair of the GREAT Ambassadors’ group, where she represents British creative industries to overseas markets and government counterparts. Key speaking topics Creative entrepreneurship and building a personal brand Design-led business and the commercial value of a distinctive aesthetic Women in business and founder resilience Investor judgement on early-stage consumer brands British creative industries and global market positioning Career reinvention across forty years of cycles Ideal for Founders and CEOs of design-led, consumer or lifestyle businesses considering brand expansion or licensing Senior marketing and brand leaders working on a defined creative signature Women’s leadership and founder networks across consumer industries Trade and government audiences focused on UK creative-industry exports Audience outcomes A working view of how a creative signature becomes a defensible brand asset, and the commercial decisions that protect or dilute it. Investor-side perspective on what makes an early-stage consumer brand fundable, drawn from public Dragons’ Den deals. Honest reflection on what forty years of running a name-led business teaches about cycles, partners and product extensions. A confident position on how British design and creative industries compete in international markets.

Why organisations work with Ken Hughes His Blue Dot Consumer framework gives leadership teams a named model for the modern consumer – one who places themselves at the centre of every interaction and expects brands to be instant, personal, and emotionally authentic. It replaces vague customer-centricity language with a concrete diagnostic tool. Taylormaking, his 2025 book, uses Taylor Swift’s 12 studio albums as a structured analytical framework for brand intimacy – demonstrating how emotional loyalty, tribal belonging, and values-led branding operate in practice and what that requires from commercial strategy. A career spanning strategy consulting at Accenture, consumer insight at Nielsen, and 25 years as CEO of Glacier Consulting gives him a rare combination: analytical training in how consumers behave and sustained practical experience of what actually shifts in boardrooms. Named by CX Network among the Top 50 CX Leaders to Follow in 2025 and the Top 50 AI Leaders in CX to Follow in 2026, he brings an externally validated, current perspective on where consumer expectations are heading – not where they have been. His interdisciplinary base – consumer psychology, behavioural economics, digital anthropology, and cyberpsychology – lets him explain brand decisions as outcomes of human behaviour, not just marketing choices. That distinction is particularly valuable in conversations with senior leaders who have grown sceptical of CX as a function. Biography highlights CEO and founder of Glacier Consulting, a consumer insight agency whose clients include Coca-Cola, IKEA, AXA, Unilever, Walmart, Google, Microsoft, and PayPal Former Strategy Consultant at Accenture and Manager of Consumer Insight at Nielsen Part-time lecturer in Consumer Behaviour at University College Cork Author of Taylormaking: A New Era of Modern Branding and Customer Connection (2025), a CX strategy book structured around Taylor Swift’s 12 studio albums TEDx speaker at TEDxUniversityofNicosia; talk has received more than 100,000 online views Named by CX Network among the Top 50 Customer Experience Leaders to Follow in 2025 and Top 50 AI Leaders in CX to Follow in 2026 Biography Customer loyalty has become harder to earn as the expectations of consumers – particularly Gen Z and Gen Alpha – have shifted from satisfaction to emotional belonging. Ken Hughes built Glacier Consulting around one persistent question: why do people buy, and what does that mean for how brands should behave? After earlier careers as a strategy consultant at Accenture and a consumer insight manager at Nielsen, he has spent more than two decades embedding behavioural science into commercial practice. His named concept, the Blue Dot Consumer, gives organisations a specific model for the modern customer – one who treats themselves as the centre of every interaction, expecting brands to be instant, personal, and emotionally intelligent. That framework, rooted in consumer psychology, digital anthropology, and behavioural economics, underpins both his consultancy work and his keynote practice across five continents. His 2025 book, Taylormaking, extends that argument into a structured analysis of brand intimacy, using Taylor Swift’s 12 studio albums as a framework for understanding emotional loyalty, tribal community, and values-led leadership. It is a useful index of how Hughes works: making the mechanisms of consumer psychology legible and commercially actionable for leadership audiences well beyond the CX function. A part-time lecturer in Consumer Behaviour at University College Cork and named by CX Network among the Top 50 CX Leaders to Follow in both 2025 and 2026, Hughes speaks more than 80 times annually. His client roster – spanning Coca-Cola, Unilever, Walmart, Google, Microsoft, and PayPal – reflects both the breadth of sectors in which his behavioural arguments apply and the seniority of the audiences he typically addresses. Key speaking topics Consumer psychology and shopper behaviour Customer experience strategy Brand connection and emotional loyalty Generational consumer shifts – Gen Z and Gen Alpha AI and the future of customer experience Creativity and innovation in commercial culture Ideal for CMOs and marketing leaders focused on building brand loyalty in a competitive, AI-influenced landscape Customer experience leaders navigating the shift from transactional to emotionally driven consumer relationships Senior commercial and retail leaders seeking behavioural insight into how younger consumer cohorts make brand decisions Transformation and innovation leads rethinking how brands earn and sustain connection with modern audiences Audience outcomes A named model – the Blue Dot Consumer – for diagnosing how modern consumers make brand decisions and what they expect from every brand interaction Practical understanding of how emotional loyalty differs from satisfaction, and what organisations must do differently to build it Insight into how Gen Z and Gen Alpha are reshaping brand expectations and what that requires from commercial and marketing strategy Clarity on AI’s role in the future of customer experience – where automation strengthens brand connection and where it risks eroding it A framework, drawn from Taylormaking, for building tribal brand belonging through authenticity, community, and values-led leadership

Why organisations work with Ken Schmidt He sat inside the room when Harley-Davidson went from near-collapse to one of the most emotionally bonded brands in American business, and he can describe what changed in the company’s positioning rather than what got written about it afterwards. He frames customer loyalty as an operating decision, not a marketing output. His Noise Cubed Trilogy gives leadership teams a structured way to interrogate how they are heard, remembered and chosen. Make Some Noise: The Unconventional Road to Dominance (Simon and Schuster, 2018) gives leaders a written, reusable method for moving a company from product-first to people-first positioning. He works in the language operators use. Sales teams, dealer networks, franchisees and frontline staff respond to him because he treats reputation as something the whole organisation builds, not a head-office function. He is consistently booked for annual sales kickoffs, dealer conferences and leadership offsites where the brief is to change how a workforce thinks about its own market position, not to deliver a generic motivational talk. Biography highlights Director of Corporate and Financial Communications at Harley-Davidson Motor Company, 1990 to 1997; joined the company in 1985. Primary spokesperson to media and financial communities during Harley-Davidson’s turnaround years. Author of Make Some Noise: The Unconventional Road to Dominance, Simon and Schuster, November 2018. Co-creator of 100 Years of Harley-Davidson, an official centenary motorsports title. Founder of Ken Schmidt Company (1999); co-founder of Torque Sessions Leadership Training. Host of the Tailgating with Geniuses business podcast; previously held an ownership stake in Chicago marketing firm VSA Partners. Biography Harley-Davidson was effectively a dying American manufacturer in the mid-1980s. The bikes had reputation problems, the financials were thin, and the brand was the punchline of its own segment. The work that pulled the company out was not a product fix. It was a deliberate reconstruction of how customers, dealers and the financial community thought and talked about the company, and Ken Schmidt was inside that work from 1985. By 1990 he was Director of Corporate and Financial Communications, working directly with the CEO and CFO and serving as the primary voice to the media and investment community during the years sales and brand equity recovered. That seat gave him a particular vantage on how reputation actually gets engineered inside a company under pressure, and on how leadership decisions about positioning translate into customer behaviour on the ground. After leaving Harley in 1997 he took an ownership position at Chicago marketing firm VSA Partners, then founded Ken Schmidt Company in 1999. Make Some Noise: The Unconventional Road to Dominance (Simon and Schuster, 2018) sets out his method for moving a company from product-first to people-first positioning; his Torque Sessions training format and Tailgating with Geniuses podcast extend the same operating logic. The argument he brings to a leadership room is that competitive advantage built on product specifications is now mostly perishable, and the durable form of advantage is being chosen on purpose by customers who feel something specific about the company. That is a hard claim to make credibly. It is harder to make from the inside of a brand that did it. Key speaking topics Customer loyalty and advocacy Brand positioning and reputation Competitive differentiation People-first organisational culture Storytelling and corporate voice Sales force and dealer-network alignment Ideal for Chief Marketing Officers, Chief Brand Officers and customer-experience leadership teams. Sales leadership at companies running annual kickoffs, dealer conferences or franchise summits. CEO and executive teams in mature categories where product parity is eroding margins. Membership organisations, associations and trade bodies needing to reset how they are perceived. Audience outcomes A sharper internal language for what their company is actually known for, versus what it claims to be known for. Schmidt’s three-question Noise Cubed framework, useable as a working tool on positioning decisions. A concrete view of how the Harley-Davidson turnaround changed customer behaviour, with the operator-side mechanics named. A reframing of customer loyalty as something every part of the business builds, not a marketing or CX function output.