Business Strategy & Growth

Why organisations work with Andy Milligan Seven books across Kogan Page and Financial Times imprints, including Bold (CMI Management Book of the Year, e-book category, 2012) and On Purpose with Shaun Smith, give him a documented track record on brand-led growth that consultants without published evidence cannot match. He works the full chain from purpose to promise to operational delivery, which is rare. Most advisors stop at strategy or stop at touchpoint design. He has spent thirty years on the connection between them. Client work spans Nissan, McLaren, Barclays, Unilever, FIFA, IHG, Roche and WWF across Japan, South Korea, Singapore, the USA and Europe. The breadth of categories and geographies means his examples land with audiences in heavily regulated, consumer, and B2B sectors equally. His starting position is that brand lives in employee behaviour before it lives in customer perception. For leaders trying to align a fatigued workforce behind a customer promise, that is the more useful framing. Biography highlights Founding partner of The Caffeine Partnership, the UK brand and growth consultancy he co-founded in 2006. Began his career at Interbrand in London; ran the firm’s Singapore office and later led its Internal Brand Management practice. Co-author of On Purpose (Kogan Page, 2015) and Bold: How to be Brave in Business and Win with Shaun Smith. Bold won the CMI Management Book of the Year award in the e-book category in 2012. Co-author of Myths of Branding with Simon Bailey (Kogan Page, 2017; second edition 2022). Fellow of the Royal Society of Arts; media commentator for BBC, Sky and CNN on brand issues. Biography Brand is an operating discipline, not a marketing one. That has been the thesis of Andy Milligan’s work since his time at Interbrand in the 1990s, where he ran the Singapore office and later led the firm’s Internal Brand Management practice. The argument is now unfashionable enough to be useful again: customers do not experience strategy decks, they experience employees, products and service moments. In 2006 he co-founded The Caffeine Partnership, a brand and growth consultancy that has advised Nissan, McLaren, Barclays, Unilever, FIFA, IHG, Roche, WWF and Thai Airways across Japan, South Korea, Singapore, the USA and Europe. The work moves between purpose definition, customer experience design and employee engagement, treated as one connected problem rather than three departmental ones. The same argument runs through seven books. Uncommon Practice and See, Feel, Think, Do with Shaun Smith examined the link between corporate culture and brand experience. Bold: How to be Brave in Business and Win won the CMI Management Book of the Year in the e-book category in 2012. On Purpose (Kogan Page, 2015) set out a practical framework for translating purpose into a branded customer experience. Myths of Branding with Simon Bailey, now in its second edition with Kogan Page, dismantles the assumption that brand work is a logo problem. Milligan is a Fellow of the Royal Society of Arts and comments regularly for BBC, Sky and CNN. The reason senior teams bring him into commercial growth conversations is straightforward: he has spent thirty years arguing that organisations get the customers their employees deserve, and he can show them where the gap is. Key speaking topics Brand-led business growth Customer experience strategy Employee engagement and brand Purpose and commercial strategy Brand culture and organisational alignment Marketing and brand myths Ideal for CMOs, CCOs and brand directors aligning marketing with operational delivery CHROs and CPOs connecting employee engagement to customer outcomes CEOs and boards repositioning a business around a sharper purpose Customer experience and transformation leads moving from strategy to execution Audience outcomes A clearer view of where brand promise and customer experience are diverging in their own organisation A working definition of purpose that can be tested against employee and customer behaviour, not slogan Named case examples across consumer, financial services, automotive and sport that translate to the audience’s category A short list of brand myths their leadership team is probably still operating under

Key speaking topics Marketing effectiveness Long- and short-term marketing effects Brand building and business growth Creative quality and effectiveness Media investment and performance Marketing measurement and evaluation B2B marketing effectiveness Ideal for Senior marketing leaders Brand and communications teams Advertising and media professionals Strategy and insight functions Audience outcomes Clear understanding of evidence-based drivers of marketing effectiveness. Insight into balancing short-term activation and long-term brand building. Practical frameworks for evaluating marketing and advertising performance. Improved understanding of the link between creativity, media, and business impact. Why organisations work with Peter Field Deep experience analysing large-scale effectiveness evidence. Proven ability to translate research into commercially relevant insight. Credibility grounded in widely referenced industry research. Practical focus on improving marketing decision-making and outcomes. Biography Peter Field is recognised for his rigorous, evidence-led work on what drives marketing and advertising effectiveness at scale. His insights are grounded in the analysis of large bodies of real-world effectiveness data, making his work particularly relevant to organisations seeking commercially accountable marketing strategies. With an early career as a strategic planner in advertising agencies, Field developed a deep understanding of how creative, media, and strategic decisions are made in practice. He later transitioned into independent consultancy, where his focus has been on translating effectiveness evidence into clear principles that senior leaders and marketing teams can apply. Field is widely known for his long-standing collaboration with Les Binet, co-authoring a series of influential reports examining the relationship between marketing investment, creativity, media choices, and business growth. These works draw heavily on the IPA Effectiveness Databank and are frequently referenced across the global marketing industry for their practical implications. Alongside his writing and research, Field is a regular international speaker, presenting to senior marketing, brand, and communications audiences on topics including long- and short-term marketing effects, creative effectiveness, measurement, and performance evaluation. His ability to connect empirical evidence with commercial decision-making has made him a valued voice at major industry conferences and corporate events. His contribution to the profession has been recognised through his appointment as an Honorary Fellow of the Institute of Practitioners in Advertising, reflecting his sustained impact on how organisations understand and improve marketing effectiveness.

Why organisations work with Neil West First-hand operator perspective from inside Apple Music, the App Store, Apple TV+ and iTunes during the period the company shifted a billion-dollar services business across Europe. A specific thesis on simplicity as competitive advantage, set out in It Just Works (Macmillan Business, 2026) and structured as nine rules leaders can apply to their own products and teams. Useful for the meeting after the strategy offsite: he speaks to the practical work of cutting features, killing projects, and protecting customer experience from internal politics. Co-founded the iTunes Festival and curated Apple’s relationship with artists from Beyonce to Bono, which gives the talks the texture of a content business, not a generic technology keynote. Translates Steve Jobs era principles into language that lands with commercial and product leaders who have to ship, not theorise. Biography highlights Head of Services, Apple Southern Europe, with responsibility for App Store, Apple Music, Apple TV+, iCloud, Books, Podcasts, Arcade and Fitness+ across the region. Head of Music, Apple UK and Europe, for ten years, including the period iTunes became the world’s largest music retailer. Co-founder and curator of the iTunes Festival. Author of It Just Works: The Nine Simple Rules of Apple’s Success, Macmillan Business, September 2026. TEDx speaker on The Beatles, Steve Jobs, and Team Management. Earlier career: European Editor-in-Chief at Rhapsody, the first music streaming subscription service, Creative Director at Garageband.com (founded with Jerry Harrison of Talking Heads and Sir George Martin), and Editor-in-Chief of NEXT Generation magazine. Biography iTunes was a record store before it was a streaming service, and the App Store was a developer experiment before it was a platform. The hard part of running those businesses across Europe was not adding features. It was deciding what not to build, what to pull, and which artist or partner relationship was worth defending against internal pressure to standardise. West did that work for sixteen years. As Head of Music for Apple in the UK and Europe, he led the team through the period iTunes became the world’s biggest music retailer, and co-founded the iTunes Festival as a way of binding the catalogue to a live cultural moment. He then ran Services for Apple Southern Europe, a billion-dollar portfolio covering App Store, Apple Music, TV+, iCloud, Books, Podcasts, Arcade and Fitness+, through the shift from downloads to subscription. His argument now, set out in It Just Works (Macmillan Business, 2026), is that Apple’s edge has always been a discipline for removing complexity rather than a talent for adding features. The book offers nine rules drawn from inside the business, on simplifying products, reducing friction in customer journeys, and protecting focus when an organisation grows. His TEDx talk on The Beatles and Steve Jobs makes the team-design version of the same case. For audiences in product, marketing, services and digital businesses, the value is the operator detail. He talks about specific decisions, named launches, and the politics of holding a line on customer experience when commercial pressure points the other way. Key speaking topics Simplicity as commercial operating discipline Customer experience in subscription and platform businesses The shift from downloads to streaming and what it taught the wider content economy Product and service launches at scale Building and managing creative teams Lessons from inside Apple’s services business Ideal for Product, services and platform leaders running multi-product portfolios CMOs and customer experience leaders in subscription, media and consumer businesses Innovation and transformation directors looking for an operator voice rather than a consultant frame Leadership teams resetting after a period of feature accumulation or proposition drift Audience outcomes A working definition of simplicity that can be applied to a roadmap, not just a brand line. Specific tests for deciding what to cut from a product, service or process. A view of Apple’s services business from inside the European operation, including how artist and partner relationships were handled. Language for protecting customer experience against internal pressure to add complexity. A team-design lens drawn from how Apple, and before it The Beatles, structured small creative groups for output.

About Elemi Atigolo Elemi Atigolo is a visionary AI innovator and financial expert, as well as the co-founder of INATIGO, a WealthTech100-listed company. He previously served as an HSBC Wealth Manager, a Partner at a leading UK wealth firm, and is a published author for the Financial Times (Adviser). Specialising in developing products using the latest machine learning and Generative AI technologies, Elemi has earned global recognition for his work. As the lead developer of Finley AI, a groundbreaking Generative AI Financial Agent, Elemi has a wealth of hands-on experience in AI and Generative AI technologies. His unique blend of technical knowledge and financial expertise makes him an invaluable resource for businesses looking to integrate AI into their operations. Elemi has shared his expertise globally, presenting valuable and impactful insights at acclaimed industry events, including The Economist (Impact Events) and the Fintech Forward Summit (Bahrain, Middle East). Therefore, his ability to engage and inspire diverse audiences with complex concepts is unparalleled. Elemi has been awarded numerous accolades, including being a UK FinTech Awards ‘Innovator of the Year’ Finalist and being named in the Powerlist Top 30 Tech Titans 2021 for Fintech & Data (Refinitiv/LSEG). He was also listed on the UK CityWealth Leaders List for his expertise in financial advisory to ultra-high-net-worth individuals. Additionally, Elemi’s insights and work have been featured by the Financial Times (Adviser), IBM, BBC, Wealth Adviser, and more. Booking Elemi means offering your audience cutting-edge insights into AI’s role and adoption in shaping the future of business and finance. It’s a transformative learning experience from a true industry pioneer, providing the knowledge and tools to stay competitive in an AI-driven world. Elemi Atigolo doesn’t just predict the future of finance and AI – he’s actively creating it. By inviting him to speak, you’re giving your audience a rare glimpse into tomorrow’s possibilities, delivered by one of today’s most dynamic and knowledgeable voices in the field.

Why organisations work with Robin Speculand Direct, exclusive access to the inside story of DBS Bank’s transformation from «best bank in Singapore» to repeated «World’s Best Bank» winner, captured through C-suite interviews and translated into a method other organisations can apply. Proprietary implementation assessments and tools, including the Implementation Compass and the Ticking Clock model, that give leadership teams a structured way to diagnose where their strategy is breaking down. Co-author with Antonio Nieto-Rodriguez of the Strategy Implementation Playbook, the most current step-by-step reference work in a field most consultancies still treat as adjacent to strategy. Two and a half decades specialising solely in the implementation problem at Bridges Business Consultancy, with foundational client engagements at Singapore Airlines and a global luxury group, and current work extending the same discipline into AI and digital transformation. Biography highlights Founder and CEO, Bridges Business Consultancy Int; co-founder, Strategy Implementation Institute; co-founder, Digital Leadership Specialists. Author of nine books, including World’s Best Bank (Amazon #1 bestseller, translated into seven languages) and Implement (2024). Co-nominated for the Thinkers50 Ideas into Practice Award (2021) with former DBS CEO Piyush Gupta. Educator for Duke CE, IMD, and adjunct faculty at Singapore Management University. Frequent speaker at the Global Peter Drucker Forum and ambassador for the Forum in Singapore; featured on CNN, BBC, CNBC, Channel News Asia, and Forbes. Author of six Harvard-listed case studies on DBS Bank’s digital transformation. Biography DBS Bank was, for years, an unremarkable regional player. A decade later, it had been named World’s Best Bank by Euromoney, Global Finance, and The Banker in successive years, and Harvard had filed it among the most significant digital transformations of the era. Robin Speculand had direct access to the C-suite throughout. World’s Best Bank: A Strategic Guide to Digital Transformation is the published account of how the change was actually executed, not a retrospective tribute. That access matters because most strategy literature stops at the decision. Speculand founded Bridges Business Consultancy in 2000 specifically because he saw executives talking about strategy with almost no operating language for implementation. Twenty-five years later, the field he helped name has its own institute, of which he is co-founder, and a body of work that includes nine books, six Harvard-listed case studies, and the Strategy Implementation Playbook co-authored with Antonio Nieto-Rodriguez. His 2024 book Implement: Doing it Right in a Digital World extends the same discipline into AI-era transformation. His proprietary tools, the Implementation Compass and the Ticking Clock model, give boards a way to locate where execution is breaking down: governance, pace, capability, behaviour, or measurement. Singapore Airlines was an early client. A global luxury group used the work to anchor its first digital programme. The teaching footprint, Duke CE, IMD, Singapore Management University, NUS, reflects how seriously serious institutions now take implementation as a discrete competence. He was co-nominated with then-DBS CEO Piyush Gupta for the Thinkers50 Ideas into Practice Award in 2021, the practitioner counterpart to the main Thinkers50 ranking. The point is not the recognition. It is what the nomination signals: that the lessons of one of the decade’s most-studied transformations have been codified in a form other organisations can use. Key speaking topics Transformation in an AI-driven world Strategy implementation Digital transformation Execution and operating discipline Lessons from the DBS Bank transformation Leadership in change programmes Organizational Agility Ideal for CEOs, COOs, and chief strategy officers leading enterprise-wide transformation Boards governing multi-year digital or operating-model change Banking and financial services leadership teams benchmarking against DBS Senior teams preparing strategy off-sites where implementation, not formulation, is the constraint Audience outcomes A clear language for diagnosing where their own strategy is breaking down in implementation The DBS playbook is a comparable, not a case study, with the levers their own organisation can pull A structured view of transformation as governance and capability work, not a technology purchase Specific instruments (Implementation Compass, Ticking Clock), leaders can take back into their next strategy review

About Maria Papacosta Maria is the co-founder of MSC Marketing Bureau. Her branding strategies have helped some of the leading thinkers of our time to spread their messages and make an impact. She has also coached numerous executives and CEOs around the world to enable them to build their presence and to bring forth their authentic leadership qualities and inspire their teams and audiences. In recent years, Maria has provided coaching to numerous TED and TEDx speakers and serves as a TEDx speaker curator and coach. Maria holds an MSc in Strategic Marketing from Aston University, a BSc in Social Policy and Marketing from London Metropolitan University, and a Specialization degree on Inspired Leadership from Case Western Reserve University. She is a Certified Visionary Leadership Coach, an NLP Associate Practitioner, and a certified Practitioner of the Global Leadership Assessment. In 2021 Maria was named as one of the Top100 Global Inspirational Leaders by PeopleHum and was a finalist for the 2021 Global Women in Leadership Award by She Inspires. In 2022 Maria has been recognized by The Brainz CREA Global Awards, a prestigious list of top entrepreneurs and influential leaders, who have been recognized for their innovative ideas, resourcefulness, and accomplishments. Maria’s personal branding workshop has been recognized as #2 in the world by Global Gurus for three consecutive years (2021, 2022, 2023). In 2023, Thinkers360 has ranked Maria in the Top10 Global Thought Leaders on Personal Branding. A recognized speaker at major conferences around the world, her ideas have been featured in top-tier publications and podcasts. She is also a frequent guest lecturer at universities.

A 40+ year story – Ambassador Dr. Nicholas Jeffery “Nicholas is one of the smartest, most focused, and most competent persons I have worked with. His knowledge and experience in creating and implementing business strategy, focusing on telecommunications, technology, and banking, brings significant value to any project where he gets involved… truly, where sense meets sizzle.” – Luigi De Angelis, Executive Vice President, TKC International Inc. Starting with Light touch technology. Nicholas has held C-Suite roles, such as European MD / COO and CEO of several Internet service providers, including most recently a publicly traded company, migrating them all from leased line access-only play to managed service businesses all targeted at the Enterprise B2B. As the COO of a SaaS company with development teams based in Moscow and sales and marketing in Atlanta, Georgia, USA, Nicholas created the business plan and Investment strategy raising $7m first-round funding for the business. Transforming the company from a managed service business to a product-based interaction with self-provisioning, e-commerce, and a fully supported front and back-end web-based billing and version control/algorithmic security platforms. Regarding his understanding of Digital Transformation. As you will see from his LinkedIn profile, Nicholas started his career in traditional marketing communications (advertising, design, and corporate identity); he has been a Global brand custodian for some impressive corporate icons. Moving into the web, creating Reality at its panicle, the most reputable and highest-profile web design and build company in Europe. As the Internet became more Intelligent in search and analytics, Nicholas helped create and launch Buzzmetrics, acquired by Reed, which is still the most agile and sophisticated “relevance engine” Globally. Nicholas is very in touch with social media and was responsible for driving Digital Realty’s sales and marketing strategy in EMEA, which saw a marked increase in activity, saliency, and recall across all social media properties and delivering top-line growth from a distressed share price. SMB, Enterprise, and Geographic markets. The four Internet / managed service providers that Nicholas has run (hostmark, Worldport, PSINet Europe, and Uniserve Communications) were all predominantly focused on the SMB sector. VIMtrek and Vizerra, the SaaS architectural, 3D virtualization and Building Information Management software companies, were 100% targeted at this sector. Nicholas knows how to scale a business retaining agility at the front end while creating stability & predictability at the back end, a growing companies from $25m to $500m business through a mix of new product development, organic and acquisitive growth. At home Globally, currently working in Vancouver, Santiago, London, Budapest & Kampala. C-Level and P&L responsibility and governance Nicholas has undertaken numerous acquisitions and Integration’s growing each enterprise significantly and transparency, accountability and governance is paramount to Nicholas He is a real motivator of teams, loves to roll his sleeves up, and gets involved in solving issues and creating market/customer advantage. His time at the European Bank for Reconstruction and Development (EBRD), where he was head of Investment planning and strategy for the TMT group, investing in numerous businesses across EMEA.

Meet Mark van Rijmenam Dr Mark van Rijmenam, CSP, renowned as The Digital Speaker, is a trailblazing strategic futurist and highly sought-after international keynote speaker. His unique ability to simplify intricate concepts and captivate audiences has inspired and enlightened over 100,000 managers, directors, and C-level executives across more than 25 countries on all continents. In 2023, he was awarded the Certified Speaking Professional and Global Speaking Fellow accreditations. Expert Advisor on AI, Blockchain, and the Metaverse With a deep understanding of (generative) AI, blockchain, the metaverse, and other emerging technologies, Dr Van Rijmenam is the trusted advisor to leading companies and governments seeking to innovate and thrive in the digital age. Salesforce named him one of the must-know AI influencers—one of just 16 (human) voices shaping the future of AI. Academic and Professional Background Dr Van Rijmenam holds a Bachelor’s degree in Hospitality Management, a Master of Science in Marketing Management, and a PhD in Management from the University of Technology Sydney. His research focuses on how organisations should navigate big data analytics, blockchain, and AI. He is a respected voice in the technology community and a member of the Professional Speaker Australia association and the Global Speakers Federation. Dynamic Presentations and Corporate Education As a distinguished 5-time author and corporate educator, Dr Van Rijmenam is celebrated for his candid, independent, and balanced insights. His engaging and thought-provoking presentations, webinars, workshops, and podcasts empower audiences to embrace the future and stay ahead of the curve in today’s rapidly changing digital world. Electrifying Keynote Speeches on the Future of Work In his keynote speeches, Dr Van Rijmenam explores the future of work, the role of the metaverse, generative AI, such as ChatGPT, and the importance of data-driven customer-centricity. His engaging and thought-provoking presentations, webinars, workshops, and podcasts empower audiences to embrace the future and stay ahead of the curve in today’s rapidly changing digital world. He emphasises the need for the ethical and responsible development, deployment, and use of digital technologies to ensure a thriving digital future.

Why organisations work with Dominic O’Connell He chairs financial services flagship events at the level institutions trust with their reputation, including two editions of TISA’s Annual Flagship Conference. He interviews executives the way a working business journalist does, with the framing of someone who has spent twenty years inside UK corporate stories at The Sunday Times, the BBC and The Times. He won the Wincott Award in 2017, the most credible signal in UK business journalism, which buyers in financial services and the City recognise on sight. He moves between hosting, on-stage interviewing, and panel moderating without flattening any of them, which is what complex multi-stream conferences need. Biography highlights Business presenter, Times Radio (from November 2021, the station’s first business correspondent). Saturday business columnist, The Times. Business presenter on BBC Radio 4’s Today programme for five years from 2016, with regular appearances across BBC television. Business Editor, The Sunday Times, 2010 to 2016; joined the paper in 2001. Wincott Award winner, 2017. Contributing author on “Grit, Rigour & Humour: The INEOS Story” (Penguin, 2023), appraising the INEOS business alongside contributors including Sebastian Coe and Andrew Likierman. Biography UK business journalism has produced a small group of people who can chair a flagship financial services conference, interview a sitting CEO live on national radio, and write a Saturday newspaper column on the same week. Dominic O’Connell is one of them. He currently anchors business coverage on Times Radio and writes the Saturday business column for The Times. Before Times Radio he spent five years as business presenter on BBC Radio 4’s Today programme, where corporate Britain went on the record before breakfast and where preparation and composure are the price of entry. He joined the BBC in 2016 from The Sunday Times, where he was business editor for six years and a senior writer on the paper from 2001. The Wincott Award in 2017, UK business journalism’s premier prize, sits behind the work. So does a longer body of corporate reporting recognised inside the City and Westminster. In 2023 he was the journalist Penguin commissioned to appraise INEOS at twenty-five in “Grit, Rigour & Humour”, alongside contributors including Sebastian Coe and Andrew Likierman. That track record is why financial services institutions hire him to chair the rooms where their boards, regulators and clients are watching. He has twice chaired TISA’s Annual Flagship Conference and has worked with firms including RSMR. The product is not a keynote thesis. It is a working business journalist running the room and keeping the agenda honest. Key speaking topics UK and global business news Financial services and investment Equity markets and corporate strategy Macroeconomics and policy Corporate leadership and CEO interviews The City of London and UK plc Ideal for Annual flagship conferences hosted by financial services trade bodies and asset managers Investor days, AGMs and capital markets events Corporate leadership summits, board offsites and CEO panels Industry awards, gala dinners and after-dinner business audiences Audience outcomes A conference programme that holds together as one editorial narrative across the day Panels that go past the prepared statements and produce something quotable A chair who can press a CEO without losing the room or the speaker Coverage that lands cleanly with a business-literate audience, on stage and in any subsequent write-up

James Poulter – Digital Marketing Expert and Head of AI & Innovation at House 337 James Poulter is a distinguished digital marketing professional and technology expert, currently serving as Head of AI & Innovation at House 337. He is a recognized thought-leader and speaker on Innovation Culture, the Future of Work, and Emerging Technologies, including Artificial Intelligence. As a leading authority in Conversational AI Technologies, James is the founder and former CEO of Vixen Labs, one of the UK’s leading Voice Technology companies acquired by House 337 in 2023. He has extensive expertise in the ethical application of AI, corporate adoption of advanced systems such as ChatGPT and GPT-4, and integrating conversational AI into marketing and business strategies. Earlier in his career, James led The LEGO Group’s Emerging Platforms & Partnerships team within the Digital Consumer Engagement division. There, he explored new technologies, platforms, and partnerships to enhance LEGO’s digital engagement with customers, shoppers, and consumers worldwide. He also headed LEGO’s Social Media team for LEGO Life, the company’s safe social network for children, which launched globally in 2017 and grew to more than 2 million active users. LEGO Life quickly became the world’s first large-scale, secure platform where kids could share content and interact creatively. In addition to overseeing innovative features such as LEGO Life’s emoji keyboard, custom characters, and moderation systems, James managed LEGO’s global partnership with GIPHY. Under his leadership, the LEGO channel reached over one billion GIF views in its first year. Before joining LEGO, James worked at several of the world’s top marketing, advertising, and PR agencies, including Edelman and Ogilvy. He led digital, mobile, and social campaigns across EMEA and globally, delivering new business initiatives and campaigns for clients such as Diageo, Unilever, Bose, PayPal, HP, and Adobe. James went on to establish Vixen Labs as one of Europe’s leading strategy consultancies and development studios for voice assistants and conversational AI. As CEO and Co-Founder, he played a key role in positioning the company as a premier full-service voice agency. Vixen Labs specialized in voice consultancy and design, helping brands leverage voice-first technology and conversational interfaces for impactful communication and engagement. From its beginnings with just two team members, Vixen Labs expanded to more than 20 employees in just three years—even amid a global pandemic—before being acquired by House 337 in December 2023. Outside of his professional career, James serves as an advisor to the Church of England’s Digital Board and supports a number of charities, entrepreneurs, and start-ups.

About Jeff Havens Jeff Havens is not your typical business growth expert. His uncanny ability to provide actionable answers to today’s business challenges in an undeniably entertaining and impactful way has put him in front of over 1,000 eager audiences across North America and Asia. Delivering well-researched and relevant business insight is something a lot of keynote speakers do, but combining that with the entertainment value of a comedy show is not. Engaging, charismatic, and full of energy, Jeff Havens is the only business growth expert who provides serious solutions in a seriously funny way. But even more than that, Jeff makes things easy. All of us are constantly being asked to do more with less, so the last thing you need is someone to tell you how difficult your challenges are. Jeff has a unique ability to simplify seemingly complex problems in a way that will provide your audience with a fresh perspective, one that runs counter to the conventional wisdom of the business world. He’ll show you that we’re not actually creating a completely new type of person every 15 years, that being innovative is not something only a few special people know how to do, and that both exceptional leadership and exceptional customer experiences are built on surprisingly slender foundations. You will leave Jeff’s keynotes refreshed, relaxed, happy, and more confident than ever that you are prepared for the road ahead.