Business Strategy & Growth

Why organisations work with Neil West First-hand operator perspective from inside Apple Music, the App Store, Apple TV+ and iTunes during the period the company shifted a billion-dollar services business across Europe. A specific thesis on simplicity as competitive advantage, set out in It Just Works (Macmillan Business, 2026) and structured as nine rules leaders can apply to their own products and teams. Useful for the meeting after the strategy offsite: he speaks to the practical work of cutting features, killing projects, and protecting customer experience from internal politics. Co-founded the iTunes Festival and curated Apple’s relationship with artists from Beyonce to Bono, which gives the talks the texture of a content business, not a generic technology keynote. Translates Steve Jobs era principles into language that lands with commercial and product leaders who have to ship, not theorise. Biography highlights Head of Services, Apple Southern Europe, with responsibility for App Store, Apple Music, Apple TV+, iCloud, Books, Podcasts, Arcade and Fitness+ across the region. Head of Music, Apple UK and Europe, for ten years, including the period iTunes became the world’s largest music retailer. Co-founder and curator of the iTunes Festival. Author of It Just Works: The Nine Simple Rules of Apple’s Success, Macmillan Business, September 2026. TEDx speaker on The Beatles, Steve Jobs, and Team Management. Earlier career: European Editor-in-Chief at Rhapsody, the first music streaming subscription service, Creative Director at Garageband.com (founded with Jerry Harrison of Talking Heads and Sir George Martin), and Editor-in-Chief of NEXT Generation magazine. Biography iTunes was a record store before it was a streaming service, and the App Store was a developer experiment before it was a platform. The hard part of running those businesses across Europe was not adding features. It was deciding what not to build, what to pull, and which artist or partner relationship was worth defending against internal pressure to standardise. West did that work for sixteen years. As Head of Music for Apple in the UK and Europe, he led the team through the period iTunes became the world’s biggest music retailer, and co-founded the iTunes Festival as a way of binding the catalogue to a live cultural moment. He then ran Services for Apple Southern Europe, a billion-dollar portfolio covering App Store, Apple Music, TV+, iCloud, Books, Podcasts, Arcade and Fitness+, through the shift from downloads to subscription. His argument now, set out in It Just Works (Macmillan Business, 2026), is that Apple’s edge has always been a discipline for removing complexity rather than a talent for adding features. The book offers nine rules drawn from inside the business, on simplifying products, reducing friction in customer journeys, and protecting focus when an organisation grows. His TEDx talk on The Beatles and Steve Jobs makes the team-design version of the same case. For audiences in product, marketing, services and digital businesses, the value is the operator detail. He talks about specific decisions, named launches, and the politics of holding a line on customer experience when commercial pressure points the other way. Key speaking topics Simplicity as commercial operating discipline Customer experience in subscription and platform businesses The shift from downloads to streaming and what it taught the wider content economy Product and service launches at scale Building and managing creative teams Lessons from inside Apple’s services business Ideal for Product, services and platform leaders running multi-product portfolios CMOs and customer experience leaders in subscription, media and consumer businesses Innovation and transformation directors looking for an operator voice rather than a consultant frame Leadership teams resetting after a period of feature accumulation or proposition drift Audience outcomes A working definition of simplicity that can be applied to a roadmap, not just a brand line. Specific tests for deciding what to cut from a product, service or process. A view of Apple’s services business from inside the European operation, including how artist and partner relationships were handled. Language for protecting customer experience against internal pressure to add complexity. A team-design lens drawn from how Apple, and before it The Beatles, structured small creative groups for output.

Why organisations work with Robin Speculand Direct, exclusive access to the inside story of DBS Bank’s transformation from “best bank in Singapore” to repeated “World’s Best Bank” winner, captured through C-suite interviews and translated into a method other organisations can apply. Proprietary implementation assessments and tools, including the Implementation Compass and the Ticking Clock model, that give leadership teams a structured way to diagnose where their strategy is breaking down. Co-author with Antonio Nieto-Rodriguez of the Strategy Implementation Playbook, the most current step-by-step reference work in a field most consultancies still treat as adjacent to strategy. Two and a half decades specialising solely in the implementation problem at Bridges Business Consultancy, with foundational client engagements at Singapore Airlines and a global luxury group, and current work extending the same discipline into AI and digital transformation. Biography highlights Founder and CEO, Bridges Business Consultancy Int; co-founder, Strategy Implementation Institute; co-founder, Digital Leadership Specialists. Author of nine books, including World’s Best Bank (Amazon #1 bestseller, over 100,000 copies sold, translated into seven languages) and Excellence in Execution. Co-nominated for the Thinkers50 Ideas into Practice Award (2021) with DBS CEO Piyush Gupta. Educator for Duke CE and IMD; adjunct faculty at Singapore Management University and the National University of Singapore. Speaker at the Global Peter Drucker Forum (2023); featured on BBC, CNBC, Channel News Asia, and Forbes. Author of three Harvard-listed case studies on DBS Bank’s digital transformation. Biography DBS Bank was, for years, an unremarkable regional player. A decade later, it had been named World’s Best Bank by Euromoney, Global Finance, and The Banker in successive years, and Harvard had filed it among the most significant digital transformations of the era. Robin Speculand had direct access to the C-suite throughout. World’s Best Bank: A Strategic Guide to Digital Transformation is the published account of how the change was actually executed, not a retrospective tribute. That access matters because most strategy literature stops at the decision. Speculand founded Bridges Business Consultancy in 2000 specifically because he saw executives talking about strategy with almost no operating language for implementation. Twenty-five years later, the field he helped name has its own institute, of which he is co-founder, and a body of work that includes nine books, six Harvard-listed case studies, and the Strategy Implementation Playbook co-authored with Antonio Nieto-Rodriguez. His 2024 book Implement: Doing it Right in a Digital World extends the same discipline into AI-era transformation. His proprietary tools, the Implementation Compass and the Ticking Clock model, give boards a way to locate where execution is breaking down: governance, pace, capability, behaviour, or measurement. Singapore Airlines was an early client. A global luxury group used the work to anchor its first digital programme. The teaching footprint, Duke CE, IMD, Singapore Management University, NUS, reflects how seriously serious institutions now take implementation as a discrete competence. He was co-nominated with then-DBS CEO Piyush Gupta for the Thinkers50 Ideas into Practice Award in 2021, the practitioner counterpart to the main Thinkers50 ranking. The point is not the recognition. It is what the nomination signals: that the lessons of one of the decade’s most-studied transformations have been codified in a form other organisations can use. Key speaking topics Transformation in an AI-driven world Strategy implementation Digital transformation Execution and operating discipline Lessons from the DBS Bank transformation Leadership in change programmes Organizational Agility Ideal for CEOs, COOs, and chief strategy officers leading enterprise-wide transformation Boards governing multi-year digital or operating-model change Banking and financial services leadership teams benchmarking against DBS Senior teams preparing strategy off-sites where implementation, not formulation, is the constraint Audience outcomes A clear language for diagnosing where their own strategy is breaking down in implementation The DBS playbook is a comparable, not a case study, with the levers their own organisation can pull A structured view of transformation as governance and capability work, not a technology purchase Specific instruments (Implementation Compass, Ticking Clock), leaders can take back into their next strategy review

Why organisations work with Sina Kahen He has shipped a regulated, complex technology product into a sceptical market. Commercialising Celito, named publicly as the UK’s first orthopaedic robot, gives him operator credibility that very few AI speakers carry. He runs a generative AI company today. VAICE, where he is co-founder and CEO, builds workplace productivity software, which means his views on enterprise AI come from active build decisions, not commentary. His book “The Promised Land of AI” gives leaders a usable strategic playbook for AI adoption, structured around use-case discovery, data readiness, and the build, buy or partner question that most boards stall on. He teaches AI strategy at Imperial College Business School, so the material is tested against MBA cohorts and senior executives every term, not assembled for the stage. He brings a working language for ethics, philosophy and human judgement in AI, drawing on his published philosophical work, without drifting into abstraction that leaves an operating team with nothing to do on Monday. Biography highlights MBA, Imperial College Business School; degree in Biomedical Sciences Guest Lecturer in AI, healthcare and corporate innovation, Imperial College Business School Co-founder and CEO, VAICE, building generative AI software for workplace productivity Former Innovation Business Manager at DeSoutter Medical; led commercialisation of Celito, publicly described as the UK’s first orthopaedic robot Author of “The Promised Land of AI: A Practical Guide to AI for Business” and “Brief Insights on Medical Robotics” Engagements and clients include Google, Amazon, BBC, O2, Shell, Imperial College, InterSystems, Juniper Networks, Ipsen Pharma and Novateur Ventures Biography Celito was the UK’s first orthopaedic robot. Sina Kahen, then Innovation Business Manager at DeSoutter Medical, was the person responsible for bringing it through commercialisation into operating theatres. That work, taking a regulated, high-stakes technology from concept into the hands of surgeons, is the experience he now applies to a different problem: enterprise adoption of generative AI. The current vehicle for that work is VAICE, a company he co-founded and runs as CEO, building generative AI software for workplace productivity. Around it sits his book “The Promised Land of AI: A Practical Guide to AI for Business”, a Guest Lectureship at Imperial College Business School, and engagements with organisations including Google, Amazon, BBC, O2, Shell, InterSystems and Ipsen Pharma. The argument running through all of it is operational. Most companies have proved AI can do something useful. The harder questions, which buyers are now ready to confront, are about strategy: which use cases actually compound, whether to build, buy or partner, how to make data and people ready, and how to govern decisions that cannot be fully explained. Kahen has trained as a Biomedical Scientist and holds an MBA from Imperial, which is one reason his framing of these questions feels closer to medicine than marketing: rigorous about evidence, blunt about what is not yet known. He is also the author of several books on Jewish philosophy, and that interest shows up in the AI work as a refusal to let the human and ethical questions float free of operating practice. Boards do not need another AI ethics policy. They need a way to make defensible AI decisions inside their existing governance, and to take their workforce with them. That is the territory Kahen occupies. Key speaking topics Generative AI strategy for enterprise AI adoption and operating performance AI in healthcare and life sciences Responsible AI and AI governance Build, buy or partner decisions in AI sourcing Innovation and intrapreneurship inside large organisations Philosophy, ethics and the human side of AI Ideal for Boards and executive committees commissioning enterprise-wide AI strategy CIOs, CTOs, Chief Data Officers and Chief AI Officers translating pilots into operating systems Healthcare and life sciences leadership confronting AI, robotics and regulated innovation Heads of Innovation and transformation leads structuring AI portfolios across business units Audience outcomes A working framework for moving AI from pilot into measurable operating performance A clearer view on when to build, buy or partner for AI capability Sharper questions to ask of internal teams and external vendors on data readiness, governance and use-case selection A practical position on AI ethics that holds up inside real operating decisions, not slide decks Language and reference points senior leaders can use to bring the rest of the organisation with them

Why organisations work with Rebecca Minkoff Two decades of operating the same brand through three retail eras: department store, direct-to-consumer digital, and the post-pandemic rebuild. Few founder speakers have run their own brand long enough to talk credibly about all three. A working playbook for founder reinvention. After losing 70% of revenue in 2020, Minkoff repositioned the business; she can speak to the operational decisions that recovery actually required. Convening power with other women founders. Through the Female Founder Collective and the Superwomen podcast, she has interviewed and worked alongside operators like Katie Couric, Bozoma St. John and Jessica Alba, and brings that network into the room. A published thesis on founder behaviour. “Fearless” (HarperCollins Leadership, 2021) sets out the specific rules she used to build and rebuild the brand, giving audiences a single argument to react to rather than a career retrospective. Biography highlights Founder and Co-Creative Director of Rebecca Minkoff, established 2005, distributed across 900+ stores worldwide and own retail in New York, San Francisco, Los Angeles, Hong Kong, Tokyo and Korea. Founder of the Female Founder Collective (2018), a network of 9,000+ women-led businesses providing education, mentorship and strategic resources. Author of “Fearless: The New Rules for Unlocking Creativity, Courage, and Success” (HarperCollins Leadership, 2021). Host of the “Superwomen with Rebecca Minkoff” podcast, with guests including Katie Couric, Bozoma St. John and Jessica Alba. Recipient of the Accessories Council Breakthrough Designer Award (2011). Active member of the CFDA (Council of Fashion Designers of America). Biography The Morning After Bag was designed in 2005 by a 24-year-old who had moved to New York at 18 to work in fashion. Twenty years later, that handbag is still in production, the brand carries Rebecca Minkoff’s name across 900 stores, and the founder has had to rebuild her own company more than once to keep it there. That second part is where she becomes useful to organisations. Minkoff has run the Rebecca Minkoff brand through the collapse of department store retail, the rise of direct-to-consumer digital, and a pandemic that erased 70% of her business in a single year. The business she now operates is structurally different from the one she founded, and she has had to make every one of those changes herself. In 2018, she founded the Female Founder Collective, now a 9,000-member network for women-led businesses, and launched the Superwomen podcast, where she has interviewed founders and operators including Katie Couric, Bozoma St. John and Jessica Alba. In 2021 she published “Fearless” with HarperCollins Leadership, a book that sets out the specific operating rules she used to build the brand and stay in business. The Accessories Council named her Breakthrough Designer in 2011. She is an active CFDA member. The more interesting credential, for a senior buyer, is that she has run the same name-on-the-door consumer brand for two decades, which is not a position many founders reach. Key speaking topics Founder reinvention after market shock Building and scaling a consumer brand Direct-to-consumer and digital retail Women in entrepreneurship and access to capital Brand longevity over multiple retail eras Networks and mentorship for women founders Risk-taking and rule-breaking in brand building Ideal for Founders, CEOs and senior commercial leaders at consumer brands navigating channel disruption or category decline. Heads of DTC, brand and customer for retail and consumer-goods companies rebuilding after demand shocks. Corporate networks and ERGs for women in leadership, particularly those focused on entrepreneurship and progression to founder roles. Investor, accelerator and venture-platform audiences working with women-led portfolios. Audience outcomes A specific operator account of how a consumer brand survives twenty years of retail change, told by the person whose name is on the building. A concrete view of what founders actually do after a 70% revenue loss, beyond the post-mortem narrative. A picture of how networks like the Female Founder Collective change the funding and mentorship arithmetic for women-led businesses. The argument from “Fearless” in the founder’s own words, including which of the rules held under pressure and which did not.

Why organisations work with Jim McKelvey He built the only company on record to beat Amazon in a head-to-head product fight, and turned that experience into a transferable framework leadership teams can apply to their own categories. He sits at the rare intersection of operator and macroeconomic policymaker, currently chairing the board of the St. Louis Fed while still building companies; few speakers can move credibly between Square’s product decisions and the rate environment shaping them. His Innovation Stack thesis gives strategy teams a sharper diagnostic than the standard moat conversation: not what protects your business today, but how many interlocking decisions a rival would need to replicate to dislodge you. He brings a public, named example of how to think about workforce reinvention through LaunchCode, which has placed more than 4,000 non-traditional candidates into technology roles at Mastercard, Boeing and others. Biography highlights Co-founder of Square (now Block, Inc.), launched with Jack Dorsey in 2009; original card reader held in the Museum of Modern Art permanent collection. Author of The Innovation Stack: Building an Unbeatable Business One Crazy Idea at a Time, Portfolio/Penguin, 2020. Chair of the board of directors, Federal Reserve Bank of St. Louis, designated 2022 and redesignated 2023; Class C Independent Director since 2017. Founder of LaunchCode, a non-profit that has placed over 4,000 people into technology careers across 500-plus hiring partners. Founder and CEO of Invisibly, rebuilding the economics between publishers, readers and data. McKelvey School of Engineering at Washington University in St. Louis named in his honour in 2019 following a $15 million gift. Biography Amazon launched a payments product designed to kill Square. It undercut on price, leaned on its scale, and inside a year quietly withdrew. That contest is the substrate of Jim McKelvey’s argument: when a category is genuinely new, single innovations do not protect you. Stacks of them do. The Innovation Stack, published by Portfolio in 2020, formalises what McKelvey lived through as Square’s co-founder. The thesis is that companies which expand markets, rather than capture them, are built from chains of decisions where each new solution forces the next. Competitors who copy one element fail because the system, not the feature, is the moat. It is the working theory boards reach for when they want a sharper alternative to the conventional advantage conversation. McKelvey’s authority on this question is not solely literary. He chairs the board of the Federal Reserve Bank of St. Louis, a Class C Independent Director seat held since 2017 and the chair role designated for 2022 and 2023, which gives him a continuous view of the macro environment in which capital and category decisions are made. He also founded LaunchCode, which has placed more than 4,000 people into engineering jobs at firms including Mastercard and Boeing by treating the talent gap as a system problem, not a training one. His current company, Invisibly, is an attempt to rebuild the economic contract between publishers, readers and the platforms that mediate them. Like Square in 2009, it is a wager on a category that does not yet exist in the form it needs to. That is the work McKelvey is recognisably good at, and the work he can teach leadership teams to see in their own organisations. Key speaking topics The Innovation Stack as a strategy framework Category creation versus category capture Defending against larger incumbents Entrepreneurship at scale Workforce reinvention and technology talent Payments, fintech and the economics of money Boards, capital and the macro environment Ideal for CEOs and executive committees rethinking competitive moat Strategy and corporate development leaders evaluating new categories Founders and scale-up leadership teams beyond product-market fit Boards and innovation committees revisiting growth assumptions Audience outcomes A working vocabulary for the Innovation Stack and how to map their own organisation’s stack A specific lens for assessing whether a current advantage is replicable or systemic Sharper questions to bring to category bets, M&A targets, and adjacency moves An operator’s account of beating a larger incumbent without matching its resources A clearer view of how monetary and capital conditions shape commercial strategy

Why organisations work with Nicholas Jeffery Four ISP CEO and COO seats across Hostmark, Worldport, PSINet Europe and Uniserve Communications, giving him a working view of what actually happens inside a telecoms or managed service business when the model shifts. A second career on the investor side as Head of Investment Planning and Strategy for the TMT Group at the European Bank for Reconstruction and Development, where capital allocation decisions in technology and media were made across EMEA. Direct operating experience of digital transformation as a SaaS COO at VIMtrek and Vizerra, in Building Information Management and 3D virtualisation, and as the executive behind Digital Realty’s EMEA sales and marketing strategy. Co-creator of Buzzmetrics, the social media intelligence business acquired by Reed, with a forty-year line of sight across branding from 1980s corporate identity work to the current AI reset. A geopolitical voice on Central Europe through his “Danube Dispatches” column at WBN News, which gives boards with Hungary, EU or CEE exposure a senior commercial reader of the political terrain. Biography highlights CEO of Uniserve Communications Corporation from March 2017; led the listed share price from CND$0.04 to CND$0.67 within nine months of joining. European MD/COO and CEO of internet service providers including Hostmark, Worldport, PSINet Europe and Uniserve. Head of Investment Planning and Strategy, TMT Group, European Bank for Reconstruction and Development (EBRD). COO of VIMtrek and Vizerra, SaaS firms in architectural 3D virtualisation and Building Information Management software. Co-creator of Buzzmetrics, the social media measurement business acquired by Reed. Founding and Managing Partner of Impresario Partners International; Chairman of Ventree Innovations Inc.; author of the Danube Dispatches column at WBN News. Biography PSINet Europe was in administration when its European operations had to be rebuilt as a managed services business. Nicholas Jeffery was one of the executives who ran that kind of work across four internet service providers, including Hostmark, Worldport and, later, Uniserve Communications, where as CEO from March 2017 the listed share price moved from CND$0.04 to CND$0.67 within nine months. The unusual part of his career is that the operating CEO work sits alongside an investor seat. As Head of Investment Planning and Strategy for the TMT Group at the European Bank for Reconstruction and Development, he was inside the capital allocation conversations on telecoms, media and technology investments across EMEA. Boards rarely meet a single adviser who has been both buyer and operator on the same kinds of assets. The second strand of his work is brand and customer. He co-created Buzzmetrics, the social media intelligence business later acquired by Reed, ran sales and marketing strategy for Digital Realty across EMEA, and has now turned his forty-year branding line into a commentary on how AI is reshaping the discipline. The talk “Teaching an Old Dog New Tricks: A 40-Year Branding Veteran Embraces AI,” delivered at WINK 2025, sits in this strand. He works between Vancouver, Budapest, London and Kampala as Founding and Managing Partner of Impresario Partners International and Chairman of Ventree Innovations Inc. From Budapest he writes the Danube Dispatches column at WBN News, a serious commercial reader’s account of Hungarian politics and Central European risk in the run-up to the 2026 Hungarian election. He was nominated for the Global Business and Authors’ Award UK 2024. Key speaking topics Digital transformation in telecoms, media and technology businesses Branding strategy under AI Scaling, restructuring and turning around technology companies Investment strategy in TMT Building Information Management and SaaS commercialisation Central European political and commercial risk Ideal for TMT, telecoms and media company boards and executive teams running through transformation or restructuring Private equity, venture and infrastructure investors with TMT or CEE exposure CMOs and brand leaders rethinking marketing operations under generative AI Boards with Hungary, EU accession state or wider Central European commercial exposure Audience outcomes A working operator’s account of what changes inside a telecoms or SaaS business when a transformation plan meets the P&L An investor-side perspective on how TMT capital allocation decisions get made and where they fail A practical view on how the branding discipline is being reorganised by AI, drawn from four decades inside the function A senior commercial reading of Central European political risk for boards exposed to Hungary and the wider region

Why organisations work with Dominic O’Connell He chairs financial services flagship events at the level institutions trust with their reputation, including two editions of TISA’s Annual Flagship Conference. He interviews executives the way a working business journalist does, with the framing of someone who has spent twenty years inside UK corporate stories at The Sunday Times, the BBC and The Times. He won the Wincott Award in 2017, the most credible signal in UK business journalism, which buyers in financial services and the City recognise on sight. He moves between hosting, on-stage interviewing, and panel moderating without flattening any of them, which is what complex multi-stream conferences need. Biography highlights Business presenter, Times Radio (from November 2021, the station’s first business correspondent). Saturday business columnist, The Times. Business presenter on BBC Radio 4’s Today programme for five years from 2016, with regular appearances across BBC television. Business Editor, The Sunday Times, 2010 to 2016; joined the paper in 2001. Wincott Award winner, 2017. Contributing author on “Grit, Rigour & Humour: The INEOS Story” (Penguin, 2023), appraising the INEOS business alongside contributors including Sebastian Coe and Andrew Likierman. Biography UK business journalism has produced a small group of people who can chair a flagship financial services conference, interview a sitting CEO live on national radio, and write a Saturday newspaper column on the same week. Dominic O’Connell is one of them. He currently anchors business coverage on Times Radio and writes the Saturday business column for The Times. Before Times Radio he spent five years as business presenter on BBC Radio 4’s Today programme, where corporate Britain went on the record before breakfast and where preparation and composure are the price of entry. He joined the BBC in 2016 from The Sunday Times, where he was business editor for six years and a senior writer on the paper from 2001. The Wincott Award in 2017, UK business journalism’s premier prize, sits behind the work. So does a longer body of corporate reporting recognised inside the City and Westminster. In 2023 he was the journalist Penguin commissioned to appraise INEOS at twenty-five in “Grit, Rigour & Humour”, alongside contributors including Sebastian Coe and Andrew Likierman. That track record is why financial services institutions hire him to chair the rooms where their boards, regulators and clients are watching. He has twice chaired TISA’s Annual Flagship Conference and has worked with firms including RSMR. The product is not a keynote thesis. It is a working business journalist running the room and keeping the agenda honest. Key speaking topics UK and global business news Financial services and investment Equity markets and corporate strategy Macroeconomics and policy Corporate leadership and CEO interviews The City of London and UK plc Ideal for Annual flagship conferences hosted by financial services trade bodies and asset managers Investor days, AGMs and capital markets events Corporate leadership summits, board offsites and CEO panels Industry awards, gala dinners and after-dinner business audiences Audience outcomes A conference programme that holds together as one editorial narrative across the day Panels that go past the prepared statements and produce something quotable A chair who can press a CEO without losing the room or the speaker Coverage that lands cleanly with a business-literate audience, on stage and in any subsequent write-up

Why organisations work with Loris Spinelli A live factory contract with Lamborghini Squadra Corse, the kind of role only a handful of drivers in the world hold at any one time, gives audiences direct access to how a global manufacturer engineers performance under public pressure. Five Lamborghini Super Trofeo championships across European and North American series, plus the 2023 IMSA GTD class win at Petit Le Mans, give him verifiable proof points rather than career anecdotes. Endurance racing experience at Daytona and Spa, where outcomes hinge on hours of driver rotation, fatigue management and team radio discipline, lends itself to genuine cross-over conversations on team performance. Speaks fluent English and Italian and is based in the United States, which makes him a workable fit for European and US corporate audiences without translation. Biography highlights Lamborghini Squadra Corse factory GT3 driver since the 2024 season. Five-time Lamborghini Super Trofeo champion across Europe Pro, Europe Pro-Am and North America Pro classes, 2015 to 2023. GTD class winner at the 2023 Motul Petit Le Mans with Forte Racing; runner-up in GTD at Petit Le Mans 2024. KF2 karting World Cup winner, 2011. Competes in the IMSA SportsCar Championship and GT World Challenge Europe series. Italian, based in Palm Beach Gardens, Florida. Biography GT3 endurance racing is one of the few professional environments where a small group of people, working under physical strain and live television coverage, has to take coordinated decisions every few seconds for hours at a time. Loris Spinelli has built a career inside that environment. Since 2024 he has been a factory driver for Lamborghini Squadra Corse, the manufacturer’s works GT3 programme, having come through its junior driver development pipeline. His record on track is specific and verifiable. He has won five Lamborghini Super Trofeo championships across European and North American series between 2015 and 2023, and took the GTD class win at the 2023 Motul Petit Le Mans with Forte Racing, recovering from three drive-through penalties to do so. The same crew finished second in class at Petit Le Mans in 2024 by under a second. That body of work gives him a usable language for corporate audiences on the things motorsport actually teaches: how a factory team prepares for races it cannot fully predict, how drivers handle the gap between data and judgement, how composure under sustained pressure is built rather than summoned. He works in English and Italian and is based in Florida, which makes him accessible to both US and European programmes. His most useful contribution to a leadership audience is not the racing footage. It is the description, from someone currently inside it, of how a global performance organisation routinely turns long preparation into a few seconds of execution and then debriefs honestly enough to do it again the following weekend. Key speaking topics High-performance culture inside a factory motorsport team Composure and decision-making under pressure Preparation, debrief and continuous improvement Team trust and communication in endurance racing Resilience after setbacks and penalties Italian motorsport and the Lamborghini Squadra Corse programme Ideal for Sales kick-offs and incentive events where a credible elite performer is the anchor Leadership offsites focused on composure, recovery and team discipline Automotive, luxury and hospitality clients with a brand affinity to motorsport Italian and bilingual European audiences Audience outcomes A first-hand account of how a current factory GT3 driver prepares for high-stakes endurance races. A working definition of team trust drawn from driver-engineer-pit communication, not a generic team metaphor. A specific example of recovering from setbacks during a race, anchored in the 2023 Petit Le Mans win. Practical reflections on what high-performance culture looks like inside a global manufacturer’s works programme.

Why organisations work with Nicholas Webb He has filed and won more than 40 US patents in healthcare, consumer, and industrial technologies. The advice on innovation comes from someone who has run the full cycle from invention to commercial product, not from a researcher reporting on it. The Innovation Mandate and What Customers Crave are used inside operating companies as design references for innovation programmes and customer experience strategy, not as airport reading. Global Gurus has named him a Top 30 customer service authority for multiple consecutive years, a credential held alongside a working consulting practice with boards of multibillion-dollar companies through LeaderLogic. His healthcare work is unusually concrete for a speaker in this space: a documentary, The Healthcare Cure, that won the Sedona International Film Festival’s Audience Choice Award, plus recent AI patent filings in patient monitoring. He builds keynotes around a specific commercial problem the buyer names, rather than a fixed deck. Useful when a board wants a session calibrated to an actual strategic decision, not a generic future-of overview. Biography highlights More than 40 US patents granted, spanning healthcare devices, consumer products, and industrial technologies, including one of the world’s smallest medical implants for ocular surface disease. Author of What Customers Crave, The Innovation Mandate, What Customers Hate, Happy Work, Lucid Leadership, and The Healthcare Mandate. CEO of LeaderLogic LLC, advising boards of multibillion-dollar companies on innovation and customer strategy. Named to Global Gurus’ Top 30 Customer Service authorities list for multiple consecutive years. Director of The Healthcare Cure, a documentary on US healthcare reform that won the Audience Choice Award at the Sedona International Film Festival in 2021. Former Chief Innovation Officer and adjunct professor at a leading US medical school, awarded an honorary Doctorate of Humane Letters for contributions to healthcare. Biography A patent is a useful filter. It is one of the few credentials in this field that requires a working invention, a defensible claim, and the discipline to take an idea through to a commercial product. Nicholas Webb has more than 40 of them, across healthcare devices, consumer goods, and industrial technologies, including one of the world’s smallest medical implants for ocular surface disease and an early wearable. That track record sits behind everything he says about innovation. He runs LeaderLogic LLC, a consulting practice that works with boards of multibillion-dollar companies on innovation strategy and customer experience. His books, including The Innovation Mandate, What Customers Crave, What Customers Hate, and Lucid Leadership, function as design references for those engagements rather than standalone trade titles. Global Gurus has placed him among the world’s top 30 customer service authorities for multiple consecutive years. The healthcare work runs in parallel and gives the rest of his thinking a useful test bed. He directed The Healthcare Cure, a documentary on the structural failures of US healthcare that won the Audience Choice Award at the Sedona International Film Festival in 2021, and continues to file AI patents in patient monitoring and mood-state analysis. Healthcare is where his views on innovation, customer experience, and AI are stress-tested in a high-stakes operating environment. For SA clients the practical value is this: a speaker who can sit with a board, take in a specific commercial question, and respond with a session built around the inventor’s logic of constraints, hypotheses, prototypes, and evidence. The output is not inspiration. It is a clearer view of where innovation pays and where customer experience is quietly costing the business growth. Key speaking topics Innovation as a managed commercial discipline Customer experience and the growth agenda AI in operating strategy Healthcare transformation and patient experience Leadership clarity under hyper-complexity Workforce engagement and talent retention Board-level innovation governance Ideal for Boards and executive committees reviewing innovation strategy or customer experience performance CEOs, CCOs, and CMOs accountable for growth in mature or commoditised categories Healthcare executives and provider networks navigating clinical, workforce, and AI transformation simultaneously Chief Innovation Officers and strategy leads building an internal innovation operating model Audience outcomes A clearer view of where current innovation activity is producing returns and where it is absorbing resource without compounding effect A practical model for customer experience design grounded in identifying what specific customer types love and hate, rather than aggregate satisfaction scores A board-level reading of AI as an operating discipline, with examples from healthcare and consumer technology A working definition of leadership clarity that holds up under complexity, drawn from Lucid Leadership Language and structure to take innovation conversations out of culture talk and into commercial governance

Why organisations work with Martin Roll He wrote the reference text on Asian brand strategy. “Asian Brand Strategy”, named one of Strategy+Business’s Best Business Books on Marketing the year after publication, is still the credential boards reach for when they need someone who has thought seriously about brand building outside the Western frame. He sits inside the family enterprise field, not next to it. As INSEAD Distinguished Fellow at the Wendel International Centre for Family Enterprise, he advises principals and next-generation leaders on succession, governance, and strategy with a practitioner’s view, not an academic’s distance. McKinsey retains him as a senior advisor on family business and family office mandates. That is a hard credential to fake, and a useful signal for boards that want strategy advice with the rigour of a tier-one firm and the candour of an outside operator. He moves credibly between two audiences most speakers cannot bridge: C-suites at multinational consumer companies looking at Asian growth, and principals of family-controlled enterprises wrestling with continuity. The same frame, branded value creation under contested ownership conditions, applies to both. Biography highlights Distinguished Fellow at INSEAD’s Wendel International Centre for Family Enterprise; Entrepreneur in Residence at INSEAD. Senior Advisor to McKinsey & Company on family business and family office strategy. Author of “Asian Brand Strategy” (Palgrave Macmillan), named a Strategy+Business Best Business Book on Marketing. Co-author of “The Future of Branding” with Kevin Lane Keller, Don E. Schultz and Rajendra K. Srivastava. Faculty across INSEAD, CEIBS and Nanyang Business School; guest lecturer at Harvard, Wharton, ESSEC, IE. Columnist at INSEAD Knowledge and Harvard Business Review; editor and host of the INSEAD Family Business Podcast. Biography Asian companies spent two decades being told that brand-building was a discipline they would eventually import. The argument in “Asian Brand Strategy” was the opposite. The book, published by Palgrave Macmillan and named a Best Business Book on Marketing by Strategy+Business, made the case that Asian firms would build global brands on their own terms, with their own founder dynamics, their own ownership structures, and their own customer logic. Two decades of work since then has tracked that thesis as it played out across consumer goods, luxury, and family-controlled conglomerates. That work runs through Martin Roll Company, the Singapore advisory firm Roll founded after 25 years of board and C-suite counsel to multinationals, Asian corporates, and global business families. He is a Senior Advisor to McKinsey & Company on family business and family office strategy, and Distinguished Fellow at INSEAD’s Wendel International Centre for Family Enterprise, where he leads research and teaching on the strategy and governance questions that decide whether family enterprises survive succession. His teaching reach is unusually wide. He sits on the faculty at INSEAD, CEIBS and Nanyang Business School and guest lectures at Harvard, Wharton, ESSEC, and IE. His writing appears regularly in INSEAD Knowledge and Harvard Business Review, and he edits and hosts the INSEAD Family Business Podcast, which has become one of the more substantive channels for next-generation leaders working through governance and continuity in private. The combined record matters because the questions he answers, how to build a brand outside the Western default, how to professionalise a family enterprise without breaking what made it work, are the kind boards usually meet through three different specialists. Roll holds the brief in one place, and writes about it with the discipline of someone who has had to deliver on it. Key speaking topics Asian brand strategy and global brand building Family business strategy and succession Family office governance and capital strategy Luxury brand management Leadership of family-controlled enterprises Asia growth strategy for multinational corporates Brand-led value creation Ideal for Boards and CEOs of consumer and luxury businesses pursuing Asian growth Principals and next-generation leaders of family-controlled enterprises Family office leadership and investment committees CMOs and brand strategy leadership at multinationals expanding in Asia Audience outcomes A clearer view of how Asian brand-building actually works, including where Western playbooks fail and where they translate. A practical frame for the strategy and governance decisions that determine whether a family enterprise survives the next generation. A sharper read on brand as a commercial asset on the balance sheet, not a marketing line item. A grounded view of what professionalising a family business requires, beyond org-chart changes.

Why organisations work with James Sinclair He runs the playbook he teaches. The Partyman Group is a roughly GBP 40 million portfolio across childcare, leisure, food and beverage, and heritage brands that he owns and operates, not advises. He has a concrete thesis on why price-led consumer businesses fail, set out in The Experience Business, and can show operators how to apply it inside their own units. He has done the hardest part of growth through acquisition in public: the 2023 rescue of Party Pieces from administration is a documented case study in buying a broken consumer brand and absorbing it. He raised GBP 700,000 from 21 lenders at 20 years old without venture capital, and has built every subsequent business on cash flow. Founders who are bootstrapped or PE-averse hear their own constraints in his story. He is direct, funny, and pitched at operators rather than boardrooms. Audiences of SME owners, franchisees, and consumer brand teams tend to leave with something they can action on Monday. Biography highlights Founder and CEO, Partyman Group: soft play centres, Twizzle Tops Day Nurseries, Marsh Farm Animal Adventure Park, Rossi Ice Cream, a grade II listed hotel, and Party Pieces. Acquired Party Pieces from the Middleton family out of administration in May 2023. Author of The Millionaire Clown and The Experience Business: Why Price-Focused Businesses Fail And What Winners Do Instead. Host of James Sinclair’s Business Broadcast podcast and a long-running YouTube channel focused on business operating decisions. Built the group without venture capital, funded through cash flow and lender-backed acquisitions. Speaks regularly across the UK and Europe to entrepreneur, SME, and franchise audiences. Biography Party Pieces was insolvent and more than GBP 2.5 million in debt when James Sinclair bought it out of administration in May 2023, adding the Middleton family’s party supplies brand to a portfolio that already included soft play centres, nurseries, a farm park, and Rossi Ice Cream. That kind of deal sits at the centre of how he has built the Partyman Group: find a distressed consumer business, buy it cheaply, and fold it into an operating model designed around experience rather than discounting. The group now reports turnover in the region of GBP 40 million. Sinclair built it without venture capital, starting at 16 as a children’s entertainer and, at 20, raising GBP 700,000 from 21 separate lenders to open his first soft play centre in Basildon. The first location hit GBP 1 million turnover inside a year. Every subsequent acquisition has been funded on cash flow and operator credibility, not equity rounds. His book The Experience Business sets out the thesis that underpins all of it: price-focused consumer businesses lose because customers are buying a feeling, and the winners are the operators who invest in the moments that feeling depends on. The Millionaire Clown, his earlier book, is the operator’s version of the same argument told through the businesses he has bought, broken, and fixed. What buyers get when they book him is not a strategist commenting on a sector. It is an owner-operator describing, specifically, how he grew a multi-brand consumer group through acquisition, what he overpaid for, what he did not, and how he keeps experience from degrading as the portfolio scales. The register is closer to a founders’ workshop than a keynote, which is why he tends to land well with SME and franchise audiences. Key speaking topics Growth through acquisition in consumer businesses Buying and turning around distressed brands Experience-led differentiation over price competition Building multi-brand portfolios without venture capital Cash flow, profitability, and operator discipline Customer acquisition for consumer and leisure brands Entrepreneurship and founder-led scaling Ideal for SME founders and owner-operators scaling consumer businesses Franchise networks and multi-site leisure, hospitality, and childcare operators M&A and corporate development leads working on distressed consumer assets Entrepreneur conferences, business schools, and founder communities Audience outcomes A working mental model for when to compete on experience and when price still matters A concrete view of how to evaluate a distressed consumer business before buying it Operator-level tactics for protecting customer experience as a portfolio adds brands A bootstrapped founder’s case for funding growth through cash flow and lenders rather than equity Specific stories, including Party Pieces, that audiences can pattern-match against their own deals

Why organisations work with Jeannie Walters She gives operators a working method, not a slogan: the CXI Navigator and CXI Compass frameworks turn customer-experience strategy into something a leadership team can run, not just endorse. She translates CX from a contact-centre function into a board-level commercial lever, framed around retention, loyalty, and the cost of reactive service. The dual credential set (CCXP and CSP) is unusual: she is certified in the discipline she speaks on and in the craft of speaking itself, which means content holds up under scrutiny from CX practitioners. A 2026 book with Mission Driven Press and Simon and Schuster distribution gives her thesis a citable spine, with named tools (CX Mission Statement, CX Success Blueprint, Four Cs of CX Culture) leaders can take back into the business. Reach into operating teams runs deeper than most keynote speakers: more than 500,000 LinkedIn Learning participants, plus the Experience Action podcast, mean her language is already inside many client organisations before she arrives. Biography highlights Founder and CEO of Experience Investigators, a customer experience consultancy founded in 2009. Author of “Experience Is Everything: Making Every Moment Count in the Age of Customer Expectations” (Mission Driven Press, April 2026). Certified Customer Experience Professional (CCXP) and charter member of the Customer Experience Professionals Association. Certified Speaking Professional (CSP) and Professional Member of the National Speakers Association. Host of the Experience Action podcast, recognised by CX Network among its leading CX podcasts. LinkedIn Learning instructor whose courses have reached more than 500,000 learners; named clients include Verizon, Siemens, GitLab, PayPal, BASF, Comcast, Allstate, and SAP Litmos. Biography Most companies that say they are customer-centric are not. They are service-centric, organised to absorb complaints, route tickets and react to survey scores. The decisions that actually shape loyalty, retention and willingness to pay sit upstream, in product, operations and leadership, and that is the gap Jeannie Walters has spent two decades closing. She is the founder and CEO of Experience Investigators, the consultancy she launched in 2009 to help organisations design customer experience as a deliberate discipline rather than a reactive function. Her clients include Verizon, Siemens, GitLab, PayPal, BASF, Comcast, Allstate and SAP Litmos, and the work tends to focus on the same problem: leadership intent that does not survive contact with the operating model. Her 2026 book, “Experience Is Everything: Making Every Moment Count in the Age of Customer Expectations”, published by Mission Driven Press with Simon and Schuster distribution, sets out the thesis. CX is treated as a business discipline with named tools, including a CX Mission Statement, a CX Success Blueprint, and the Four Cs of CX Culture, that give leadership teams something to run rather than something to admire. Her CXI Navigator and CXI Compass frameworks structure the operating side of that work. Credentials reinforce the practice. She is a Certified Customer Experience Professional and a charter member of the Customer Experience Professionals Association, a Certified Speaking Professional, and a LinkedIn Learning instructor whose courses have reached more than 500,000 learners. The Experience Action podcast, named by CX Network among its top CX podcasts, extends her work into the day-to-day of leaders trying to put it into effect. Key speaking topics Customer experience strategy Customer loyalty and retention Proactive versus reactive customer experience Customer journey design Employee experience and CX alignment CX measurement and accountability AI in customer experience Ideal for Chief Customer Officers, Chief Experience Officers and CX leadership functions CMOs and Chief Revenue Officers responsible for retention and lifetime value Heads of operations and service in B2C and B2B businesses where churn is a board issue Senior leadership teams trying to convert customer-centric language into operating discipline Audience outcomes A working definition of customer experience as a commercial discipline, separate from customer service. A method for spotting where the journey is leaking value, drawn from the CXI Navigator and CXI Compass frameworks. A clearer link between CX investment and the metrics finance and the board care about: retention, lifetime value, churn cost. A practical view of how AI changes CX expectations, and where automation should and should not enter the journey. Language and tools (CX Mission Statement, CX Success Blueprint, Four Cs of CX Culture) leaders can take into the next operating review.