Customer Experience & Marketing speakers
Specialists in building loyalty, shaping brand perception, and turning customer relationships into competitive advantage
Speakers Associates represents 260 speakers on Customer Experience & Marketing, including Arnt Eriksen, Peter Fisk, Mark Ritson, Purna Virji, Tom Goodwin, Kayleigh Fazan, Blake Morgan, Marc Saltzman, Liv Marks and Chris Endersby.
Most companies treat design as decoration applied at the end of a product process. The strategic question is harder: how a business builds a recognisable point of view, sustains it across decades of new products, and turns material experimentation into a defensible brand. Few founders have run that experiment publicly enough to teach from it.
Most marketing teams now have more data, more channels, and more technology than at any previous point. Customer engagement keeps falling flat. The same is true inside organisations: ideas that survive the brainstorm rarely survive the journey to launch. The problem is not investment or capability – it is the cultural conditions that determine whether creative thinking reaches customers at all.
Most companies bolt new technology onto old structures. They digitise the existing business instead of asking what that business would look like if they built it today. The hard part is telling which technologies are noise and which change the basis of competition, then acting before the answer is obvious to everyone.
Most consumer brands and media businesses are competing for attention in a market where attention is collapsing in value. The instinct is to chase scale, lower price, and platform reach. The harder question is whether a brand can build a paying audience that treats it as essential, in print, in physical retail, and in formats the rest of the industry has written off.
Design and brand instinct often sit one floor below the commercial decisions they could reshape. Leaders treat them as decoration on a strategy already set. The competitive opportunity is the reverse: businesses that let design lead the category, the customer proposition, and the physical product win share, attention, and meaning.
Most challenger brands stall somewhere between a clever first product and the hard work of national distribution, repeat purchase, and defending shelf space against incumbents with vastly larger marketing budgets. The question is rarely the idea. It is whether a small team can sequence product, channel, cash, and brand with enough discipline to keep moving when the well-funded competitor finally notices.
Long-running sponsorship models are eroding faster than commercial teams can replace them. Boards want growth from partnerships that survive regulation, scrutiny and changing consumer politics, not deals that look impressive in a press release and quietly underperform. The harder question is how to rebuild a commercial book when the category that funded the business for a generation disappears.
Motorsport, like many legacy industries, talks about reaching younger and more diverse audiences but rarely changes who fronts the conversation. The audience exists. The pipeline of credible, relatable voices who can hold the room and speak the language of both the sport and a Gen-Z audience does not. Closing that gap is a people and platform problem, not a marketing one.