Digitale Transformation

Why organisations work with Brett StClair He has run the inside of both sides of the problem: a Google regional product portfolio and the digital stack of a 40,000-person bank across 32 markets. That is rare credibility on the operating reality of AI inside a regulated enterprise. He frames AI adoption as a leadership and workforce problem first, technology problem second, which is what most boards actually need before they spend the next budget cycle on tooling. Through Teraflow.ai he works with enterprise clients on the implementation, not only the strategy. The keynote content is grounded in current delivery, not retrospective case studies. The “Rebel Technologist” thesis gives senior leaders a usable language for identifying and protecting the internal disruptors who actually move transformation programmes. Biography highlights Co-Founder and Chief Connector, Teraflow.ai, an enterprise AI and cloud consultancy. Former Head of Digital Products, Barclays Africa, leading digital modernisation across 32 countries. Former Google executive across mobile, YouTube, AdMob and Cloud for the Africa region. Host of the “Rebel Technologist” podcast on AI adoption and digital leadership. Computer Science, University of Cape Town. MBA, University of South Africa. Featured in BBC, Financial Times, Forbes and regional business press including ITWeb and Business Day. Biography Most enterprise AI conversations stall at the same point. Leaders agree the technology is significant. They cannot agree what to do with it on Monday. The gap between a board’s appetite for AI and an operating model that can actually absorb it is now the central problem in digital transformation, and it is exactly where Brett StClair works. StClair spent his Google years inside the product engine for Africa, with responsibilities across mobile, AdMob, YouTube and Cloud. He left to take on a different kind of problem: rebuilding Barclays Africa as a digital bank, leading product across 32 countries and an organisation of around 40,000 people. That experience, working at the seam between a hyperscaler and a regulated bank, sits behind his current work. As Co-Founder and Chief Connector of Teraflow.ai, he leads enterprise engagements on AI and cloud adoption with banks, healthcare organisations and large corporates. His “Rebel Technologist” thesis, carried through his podcast and keynotes, names a recurring pattern inside large firms: the internal disruptors who actually move transformation forward, and the leadership choices that determine whether they survive long enough to ship. His keynote from Google to global banking has been delivered to audiences including Mastercard, Vodafone, Standard Bank, Nedbank, FNB, Deloitte and Accenture, and his work has been referenced in BBC, Financial Times and Forbes coverage of AI and digital change. Key speaking topics Enterprise AI adoption Generative AI in regulated industries Digital transformation at scale DevOps and agile inside large organisations Cloud strategy for enterprises Innovation culture and internal disruptors Leadership in technology change programmes Ideal for CIOs, CDOs and CTOs setting AI and cloud strategy Transformation, innovation and digital leads moving from pilot to production Boards and executive committees in banking, healthcare and large corporates Heads of operations and HR designing workforce capability around AI Audience outcomes A clearer view of where AI investment converts into operating advantage and where it does not. A working language for governance, risk and capability around generative AI in regulated environments. Practical lessons from inside Google and Barclays Africa on what makes large-scale digital change actually land. A sharper sense of how to identify and protect the internal disruptors who carry transformation programmes through their hardest stages.

Why organisations work with Brian Forde He briefed President Obama on bitcoin in 2014 and shaped the early federal posture on digital currency, so buyers get someone who understands how US policy actually gets made, not a commentator guessing at it. He built the MIT Media Lab’s Digital Currency Initiative from the ground up, convening cryptographers, economists, and distributed systems researchers. Few speakers can explain the engineering and the regulatory stakes in the same sentence. He teaches the MIT Sloan blockchain curriculum alongside Christian Catalini and Simon Johnson, which keeps his material connected to current research rather than recycled decks. He has operated, not just advised: he co-founded a telecoms company that served a quarter of a million Nicaraguans, and now runs Numero, a campaign finance technology firm. He speaks about adoption from the perspective of someone who has shipped. He ran for US Congress on a crypto-funded campaign that drew legal and political attacks in real time. On questions of public trust, optics, and compliance, he brings direct scar tissue. Biography highlights Co-founder and former Director, Digital Currency Initiative, MIT Media Lab. Senior Lecturer, MIT Sloan School of Management, teaching blockchain technologies. Former Senior Advisor for Mobile and Data Innovation, White House Office of Science and Technology Policy. Young Global Leader, World Economic Forum; contributor to the WEF agenda. Co-founder and CEO of Numero; co-founder and former CEO of Llamadas, S.A. in Nicaragua. 2018 Democratic candidate for US Congress in California’s 45th District; raised a record sum in cryptocurrency donations. Biography Most boards hear about blockchain from a vendor or a lobbyist. Brian Forde is one of the few people who has been the White House official writing the early rules, the MIT researcher auditing the code, and the founder trying to raise money inside the regulatory grey zone. He briefed President Obama on bitcoin in 2014, when the federal government was still deciding whether to treat it as currency, commodity, or threat. At the MIT Media Lab he co-founded and led the Digital Currency Initiative, assembling cryptographers, economists, and distributed systems researchers to study how digital currencies could work at scale. The initiative seeded research that now underpins how central banks, custodians, and exchanges think about settlement risk. He now teaches the subject at MIT Sloan alongside Christian Catalini and Simon Johnson. His operator record matters as much as the policy work. He co-founded Llamadas, S.A., a low-cost internet phone company that served more than a quarter of a million Nicaraguans after his Peace Corps service. He currently runs Numero, building campaign finance software for political campaigns. In 2018 he ran for US Congress in California’s 45th District and accepted cryptocurrency donations, raising more in crypto than any previous American candidate and attracting a political attack campaign that tested how the mainstream handles digital-asset politics. The value he brings to a room is that combination. Audiences get engineering precision, Washington insight, and founder scar tissue from a single speaker who can answer the question most keynotes dodge: what does a serious organisation actually do on Monday morning. Key speaking topics Blockchain adoption in regulated industries Digital currency and central bank policy Bitcoin and the future of payments Emerging technology and public policy Government regulation of digital assets Innovation inside large institutions Ideal for Boards and executive committees at banks, asset managers, and payments firms weighing digital asset strategy. Chief technology officers, chief innovation officers, and heads of strategy assessing blockchain pilots. Chief compliance officers and general counsel preparing for evolving digital asset regulation. Government and public sector leaders building digital infrastructure and data policy. Audience outcomes A clear map of where blockchain is genuinely useful in financial services, healthcare, government, and supply chain, and where it is not. A working understanding of how US and global digital asset regulation is being shaped, and what that means for near-term decisions. Practical framing for how to evaluate and resource a blockchain or tokenisation pilot without over-committing. Perspective on the political and reputational dimensions of digital asset adoption, informed by direct campaign experience. Sharper questions to take back to internal technology, legal, and risk teams.

Why organisations work with Brian McBride He has actually done the job a board is usually asking about: scaled Amazon UK as CEO, then chaired ASOS and Trainline through listed-company growth. His view on digital disruption is operator-grade, not commentator-grade, grounded in P&L decisions inside a pure-play digital business. He has governed at national scale as President of the CBI and as Lead Non-Executive on the UK Ministry of Defence Board, which gives him a rare read on the business-state interface. He speaks the language of chairs, non-executives, and regulators fluently, because those are the roles he still holds. He is credible with both traditional boards and digital-native leadership teams, and comfortable translating between them. Biography highlights CEO of Amazon.co.uk, 2006-2011 Chairman of ASOS plc, 2012-2018 Current Chair of Trainline plc President of the Confederation of British Industry, 2022-2024 Lead Non-Executive Director, UK Ministry of Defence Board, 2020-2025 Independent non-Executive, KPMG UK Public Interest Committee Honorary Doctorate, University of Glasgow; Fellow of the Royal Society of Edinburgh Biography Amazon UK was still a challenger in the British market when Brian McBride took over as CEO in 2006. By the time he left in 2011, it had become the default reference point for what digital retail looked like in the UK, and the benchmark every high-street incumbent was measured against. That experience sits underneath almost everything he has done since. After Amazon he moved into chairing listed digital businesses. He chaired ASOS plc from 2012 to 2018 through its expansion as a global online fashion retailer, and he currently chairs Trainline plc, the UK-listed online rail and coach platform. Chairing digital-first companies at public-market scale is a narrow skill, and his track record in it is unusually deep. His governance reach runs well beyond any single company. He served as President of the CBI from 2022 to 2024, a period that included the most serious institutional crisis in the organisation’s recent history, and as Lead Non-Executive Director on the UK Ministry of Defence Board from 2020 to 2025. He is now an Independent non-Executive on KPMG UK’s Public Interest Committee and a senior adviser at Scottish Equity Partners. Earlier in his career he ran Dell’s UK and Northern Europe business and was Managing Director of T-Mobile UK, where he led the UK launch of 3G. Glasgow University awarded him an honorary doctorate in 2024 for services to business and philanthropy, and the Royal Society of Edinburgh elected him a Fellow in 2025. Key speaking topics Digital business leadership at scale E-commerce strategy and platform competition Board governance in listed digital companies Transformation inside traditional businesses Public and private sector leadership The UK business and policy environment Ideal for Chairs, CEOs and board directors of listed companies facing digital-era competition Executive teams inside traditional businesses running a transformation programme Senior leaders in public sector and government-adjacent institutions working with private sector partners CBI-level industry bodies, banks, professional services firms and large retailers Audience outcomes A working view of how a pure-play digital business actually makes decisions, from someone who ran one A sharper sense of what effective board governance looks like when the business model is still changing A clearer read on where leadership styles break down in the shift from traditional to digital-native operating models A grounded perspective on the UK business environment from a former CBI President Practical reference points from Amazon, ASOS and Trainline rather than abstract case studies

Why organisations work with Brian Solis Operator and analyst in one seat. He runs ServiceNow’s global Innovation and Executive Briefing Centers while writing and researching, so the frameworks he presents are stress-tested on live enterprise engagements. Twenty-plus year track record naming shifts early. His “digital Darwinism” argument, developed across The End of Business as Usual, WTF and X, forecast customer-behaviour-led disruption before most boards were discussing it. Anthropological lens on AI and technology. He frames innovation around how customers and employees are actually behaving, not around the technology stack, which gives CX, marketing and transformation leaders usable material rather than vendor abstractions. Published thesis on the current executive question. Mindshift (Wiley, 2024) sets out how leaders move from reactive management to visionary direction in an AI-first operating environment, making him directly relevant to transformation and CEO agendas right now. Credible with both technology and customer experience audiences. His work is regularly cited across ServiceNow, Salesforce alumni networks, and customer-experience publications, which lets a single booking land with CIO, CMO and CXO communities. Biography highlights Head of Global Innovation, ServiceNow, overseeing Innovation and Executive Briefing Centers in Silicon Valley, New York, London, Paris, Sydney and Singapore. Former Global Innovation Evangelist, Salesforce. Former Principal Analyst, Altimeter Group, covering digital transformation, customer experience and disruption. Author of eight business books including Mindshift (Wiley, 2024), Lifescale (Wiley, 2019), X: The Experience When Business Meets Design, What’s the Future of Business and The End of Business as Usual. Ranked in Thinkers360 Top 50 Metaverse Thought Leaders, 2023. Hosts the (r)evolution video series and the WTF podcast, with a combined following of more than 700,000 across social platforms. Biography Digital transformation has been oversold and under-delivered inside most large enterprises. Programmes launch, dashboards light up, and the underlying operating model stays the same. Brian Solis has been writing about this gap for two decades and now sits inside it, as Head of Global Innovation at ServiceNow, running Innovation and Executive Briefing Centers across Silicon Valley, New York, London, Paris, Sydney and Singapore. His argument across eight books is consistent. Customer and employee behaviour shifts first, technology amplifies the shift, and organisations that treat innovation as a theatre of announcements get outrun by the ones that rewire how decisions are made. He captured this as “digital Darwinism” in The End of Business as Usual and sharpened it in X: The Experience When Business Meets Design and What’s the Future of Business. Mindshift, published by Wiley in October 2024, reframes the same question for an AI-first environment. It is aimed at executives who need to move their teams from reactive management to a visionary posture, spot trends early and convert them into prioritised innovation bets. Before ServiceNow, Solis was Global Innovation Evangelist at Salesforce and, before that, Principal Analyst at Altimeter Group, where he built much of the public research base he still draws on. He is one of the few voices in this space who operates at the intersection a senior buyer actually cares about: the analyst who names the shift, the author who frames it for a boardroom, and the operator responsible for making it real inside a global enterprise. Key speaking topics Digital transformation and digital Darwinism AI-era leadership and the mindshift from reactive to visionary Innovation strategy and the future of the enterprise Customer experience and behavioural change Disruption and emerging technology trends The future of work and employee experience Ideal for CEO, CIO, CDO and transformation leads responsible for enterprise-wide digital and AI strategy. CMO, Chief Customer Officer and CX leads rebuilding the customer model around new behaviour. Innovation, R&D and strategy leaders moving from proof-of-concept to operating-model change. Board and executive offsites framing the next three to five year technology and experience agenda. Audience outcomes A sharper read on which behavioural and technology shifts are material for their sector right now. A working definition of the difference between innovation theatre and innovation that changes the operating model. Language to argue internally for a move from reactive programmes to a visionary, trend-led agenda. A framework from Mindshift for spotting, prioritising and acting on emerging opportunities in an AI-first environment. Specific cues for aligning customer experience, employee experience and technology investment around the same thesis.

Why organisations work with Carlos Cordon Direct advisory experience with Johnson and Johnson, Nestlé, Coca-Cola, Merck, Mondelez, Unilever, Heineken, Danone, and General Motors, which means the examples on stage come from rooms he has sat in. Reframes the supply chain conversation at board level as a revenue and growth discussion, shifting it away from the familiar cost-defence framing and into competitive territory. Teaching material that other business schools pay to use. His cases have twice placed him on The Case Centre’s Top 50 Bestselling Case Authors globally. Sits on Coca-Cola European Partners’ Digital Advisory Board, which gives him a working view of how a global consumer business is actually pricing digital and AI bets at the top. Writes regularly for TIME on supply chain and geopolitics, so a board gets someone whose argument has already been tested against an international editorial audience. Biography highlights Professor of Strategy and Supply Chain Management at IMD Business School, Lausanne. Director of IMD’s Strategies for Supply Chain Digitalization program. Author of Strategy is Digital (Springer), The Power of Two (Palgrave Macmillan), and Strategic Supply Chain Management (Routledge). Twice listed on The Case Centre’s Top 50 Bestselling Case Authors (#18 in 2020/21, #36 in 2023/24). Winner of the EFMD Case Writing Competition in 2017 and of The Case Centre’s Production and Operations Management Award in 2011 and again in 2026 for Apple’s Supply Chain Transformation. Regular contributor to TIME and to I by IMD; board advisor to Coca-Cola European Partners on digital. Biography Most supply chain conversations in the boardroom are still framed as cost questions. Cordon’s work reframes them as revenue questions. His argument, developed across three books and a case portfolio used in MBA programmes globally, is that how a company sources, makes, moves, and digitises its value chain now decides whether it can grow at all in a fragmenting world. At IMD, where he holds the chair in Strategy and Supply Chain Management, he directs the Strategies for Supply Chain Digitalization program and teaches senior executives from the companies shaping the consumer, pharma, and industrial economy. Johnson and Johnson, Nestlé, Coca-Cola, Merck, Mondelez, Unilever, Heineken, Danone, and General Motors are on his client list. He sits on Coca-Cola European Partners’ Digital Advisory Board, which keeps his perspective grounded in live commercial decisions. His published work tracks the trajectory of the field. The Power of Two (Palgrave Macmillan, 2008) set out how smart customer-supplier partnerships create value that neither party could capture alone. Strategy is Digital (Springer, 2016) argued that big data and digital platforms had become the value chain, not an overlay on it. The current research programme tackles the hardest question leaders now face: how to reconfigure sourcing, manufacturing footprints, and operating models when tariffs, geopolitical risk, and Gen-AI are all moving at once. The case writing is a second form of evidence. He has twice placed in The Case Centre’s Top 50 Bestselling Case Authors globally and won the Production and Operations Management category in 2011 and again in 2026 for Apple’s Supply Chain Transformation. The EFMD Case Writing Competition recognised his Adidas case in 2017. Few supply chain academics are read this widely by other teachers of the subject, which is what gives his perspective on a live boardroom problem the weight it carries. Key speaking topics Supply chain reconfiguration under geopolitical and tariff pressure Reshoring, nearshoring, and manufacturing footprint strategy Digital value chains and the commercial use of Gen-AI in operations Customer-supplier partnership models Supply chain as a driver of revenue and competitive advantage Digital lean and process redesign Operating model resilience in consumer goods, pharma, and industrial sectors Ideal for Board and ExCo sessions where supply chain redesign is on the strategic agenda Chief Supply Chain Officers, COOs, and Chief Procurement Officers managing global footprint decisions Strategy and transformation leads working on reshoring, digitisation, or tariff response Consumer goods, pharma, and industrial leadership teams rethinking how operations create commercial value Audience outcomes A sharper read on how tariff fragmentation and geopolitical risk are reshaping operating model choices in the next three to five years. A working vocabulary for arguing the supply chain case at board level as a growth lever. Worked examples from named multinationals showing how reshoring, digitisation, and Gen-AI are being priced into real operating model decisions. A sharper test for where digital and AI investment in the value chain earns its cost, and where it does not.

Why organisations work with Carme Artigas Access to the EU AI Act from the inside: as the Council Presidency’s chief negotiator when the Act was concluded in December 2023, she knows which provisions were contested, how they were resolved, and where enforcement questions remain open – clarity that no commentator or academic can replicate. A UN-level governance map built from the source: as Co-Chair of the UN High-Level Advisory Body on AI, she coordinated 39 experts across 33 countries to produce Governing AI for Humanity – the blueprint for global AI oversight that national strategies and multilateral institutions are now implementing. She co-chaired the body alongside Google Senior Vice President James Manyika. A regulatory perspective grounded in commercial reality: she co-founded Synergic Partners and built it to 150 data scientists before Telefónica acquired it in 2015. Her understanding of AI governance is not abstract – it is shaped by how data and AI deployments actually function inside commercial organisations. The only person to have designed a national AI governance system from the ground up: as Spain’s inaugural Secretary of State for Digitalisation and AI, she built the National AI Strategy, data economy strategy, digital rights charter, and the first AI supervision agency on the European continent – giving her unusually concrete insight into what governance implementation demands of organisations. An active research presence at the frontier: as a Senior Fellow at Harvard Kennedy School’s Belfer Center, she continues to work on current AI governance and technology policy questions alongside leading security and policy scholars – not recounting past decisions. Biography highlights Spain’s first Secretary of State for Digitalisation and Artificial Intelligence (2020–2023); simultaneously president of the National Cybersecurity Institute and the Spanish Agency for the Supervision of AI Chief Council negotiator for the EU AI Act, concluded under Spain’s Presidency of the Council of the European Union in December 2023 – the world’s first comprehensive legal framework for artificial intelligence Co-Chair, UN Secretary-General’s High-Level Advisory Body on Artificial Intelligence (2023–2024); co-produced Governing AI for Humanity with James Manyika (Google Senior Vice President) and 37 other experts from 33 countries Senior Fellow, Belfer Center for Science and International Affairs, Harvard Kennedy School; first Spanish woman to hold the position Co-founder and CEO, Synergic Partners – built to 150 data scientists, acquired by Telefónica in 2015; previously CEO of Ericsson Innova (Ericsson Group’s European venture capital fund) Women in Tech Global Awards 2025, Lifetime Achievement; Stanford University Ambassador for Women in Data Science; member of the European Council on Foreign Relations (ECFR) Biography The EU AI Act is the world’s first comprehensive legal framework for artificial intelligence. Its provisions determine which AI applications organisations can legally deploy, which require conformity assessments, and which are prohibited. Most executives know the regulation exists. Few understand its architecture. Carme Artigas did not comment on these negotiations – she led them. As Spain’s first Secretary of State for Digitalisation and AI, she was the Council Presidency’s chief negotiator when the EU AI Act was concluded in December 2023. She had already built the foundations from scratch: Spain’s National AI Strategy, digital rights charter, data economy strategy, and the first AI supervision agency on the European continent. In parallel, she co-chaired the United Nations High-Level Advisory Body on AI – a 39-member group spanning 33 countries, convened by Secretary-General Guterres in October 2023. The body’s final report, Governing AI for Humanity, published in September 2024, proposed the first architecture for inclusive global AI oversight. She co-chaired it alongside Google Senior Vice President James Manyika. Before government, she co-founded Synergic Partners – a big data consultancy she built to 150 data scientists before Telefónica acquired it in 2015, remaining as CEO through full integration into the Group. As a Senior Fellow at Harvard Kennedy School’s Belfer Center since 2023, she continues to engage with governance questions at the intersection of technology, security, and public policy. Key speaking topics EU AI Act implementation and strategic compliance Global AI governance frameworks AI governance and responsible AI deployment Data strategy and big data Digital transformation and national digital policy International technology cooperation and geopolitics of AI Women in technology and digital leadership Ideal for Boards and C-suites with active AI strategies navigating EU AI Act obligations and global regulatory exposure Chief Legal, Risk, and Compliance Officers mapping their organisation’s AI regulatory position Chief Digital and Technology Officers operating in or supplying to European markets Government and public sector leaders developing or stress-testing national AI governance frameworks Audience outcomes A clear understanding of what the EU AI Act actually requires – which AI applications are prohibited, which are designated high-risk, and what conformity assessment obligations apply Insight into how the global governance architecture is developing at UN level and how it intersects with European regulation A framework for elevating AI governance from a compliance function to a board-level strategic priority Understanding of where the regulatory fault lines remain open and where future enforcement is likely to concentrate Practical language and reference points to brief boards, regulators, and partners on AI governance obligations

Why organisations work with Cate Trotter A working method, not a trend report. Trotter pairs structured signal analysis with a disciplined experimentation approach that gets innovation off the slide deck and into the P&L. Direct access to live retail signal infrastructure: Insider Trends runs on-the-ground retail safaris in London, New York, Paris and Seoul, used by senior teams at Chanel, Lego, Nike, Hugo Boss and Carrefour. A retail futures lens recognised by the industry’s own gatekeepers: Rethink Retail Top 100 Global Retail Influencer in 2021 and 2022, LinkedIn Top Voice, TechNation 200 Thought Leader. GINI Certified Chief Innovation Officer credentials applied to commercial problems, not abstract innovation theory. Useful for boards that have tired of innovation programmes that do not pay for themselves. Builds the bridge between AI hype and AI deployment that actually saves money, in language operators and finance teams can act on. Biography highlights Founder and Head of Trends, Insider Trends, a London-based retail futures agency operating retail safaris in London, New York, Paris and Seoul. Rethink Retail Top 100 Global Retail Influencer, 2021 and 2022. LinkedIn Top Voice and TechNation 200 Thought Leader. Future 100 Entrepreneur (Striding Out) and StartUp 100 Entrepreneur (Startups). GINI Certified Chief Innovation Officer. Client roster includes Chanel, Lego, Nike, Mercedes, Samsung, Johnson & Johnson, Hugo Boss, Galeries Lafayette, Marks & Spencer, Jaguar Land Rover, Carrefour, L’Oreal, Unilever, Google and Meta. Biography Retail leaders rarely lack trend material. The Carrefour COO, the Hugo Boss board, and the senior teams at Chanel and Lego all have access to the same headline reports as everyone else. What they buy from Insider Trends is the layer underneath: the structured reading of signals that have not yet become headlines, and a method for acting on them before competitors do. Cate Trotter founded Insider Trends to close that gap. The firm runs in-person retail safaris in London, New York, Paris and Seoul, used by senior operators to ground strategic decisions in what is actually working on the shop floor and on the screen. Clients include Nike, Mercedes, Samsung, Johnson & Johnson, Marks & Spencer and Galeries Lafayette. Her method joins two disciplines that usually sit apart. A structured PESTLE-style reading of non-obvious signals on the front end, and a disciplined experimentation practice on the back end, drawn from her work as a GINI Certified Chief Innovation Officer. The result is innovation that earns its budget, rather than innovation as performance. Recent work focuses on AI deployments that operators can defend on commercial grounds, not on novelty. The industry has noticed. Rethink Retail named her a Top 100 Global Retail Influencer in 2021 and 2022. LinkedIn ranks her as a Top Voice. TechNation listed her among its 200 Thought Leaders. She speaks to audiences of up to 800 across Europe, the Americas and Asia, and frequently advises CEOs, COOs and boards directly, including the General Manager of L’Oreal France and the Chief Operations Officer of Carrefour. Key speaking topics Retail futures and customer experience Innovation as a managed commercial discipline AI deployment in retail and consumer-facing operations Trend signals and structured foresight Disciplined experimentation Digital transformation in retail Customer behaviour and consumer signals Ideal for Retail and consumer goods CEOs, COOs and boards setting innovation and customer experience priorities. Chief Innovation Officers and transformation leads under pressure to convert experiments into commercial returns. Chief Marketing and Customer Officers in consumer-facing categories. Leadership offsites at brands rethinking physical and digital retail formats. Audience outcomes A sharper read of the non-obvious signals shaping their category, separated from the noise of trend headlines. A repeatable method for converting trend insight into commercial experiments with measurable returns. Concrete examples of AI use cases in retail that have already paid for themselves. A clearer view of what the world’s best retail operators are actually doing differently. Confidence to retire innovation projects that exist for show and back the ones that move the P&L.

Why organisations work with Charlene Li Her central argument inverts the standard AI conversation: organisations do not need a separate AI strategy – they need AI deployed in service of the strategy already in place. That reframe moves boards from analysis paralysis to sequenced action, in a space where most external voices add complexity rather than remove it. The Disruption Mindset reverses thirty years of received innovation wisdom: disruption does not create growth – growth creates disruption. That distinction changes how leadership teams set strategy and allocate resources, not merely how they talk about change. Winning with AI (2025, co-authored with Dr. Katia Walsh, Harvard Business School’s inaugural Chief Digital Officer) is grounded in two years of research and 50+ executive interviews, and includes the Six-Quarter Walk planning tool – a practical sequencing instrument designed to be used without external consultants. Her research spans the full arc of technological disruption – internet, social media, digital transformation, generative AI – giving her longitudinal credibility when leadership teams are being asked to make bets on technologies whose business implications are still contested. As the founder of Altimeter Group, a firm built explicitly to compete with Gartner, Forrester, and IDC before being acquired by Prophet, Li has operated as both a researcher and an entrepreneur navigating the disruption she now advises on – a position most AI strategy voices cannot occupy. Biography highlights New York Times bestselling author of six books, including The Disruption Mindset, Open Leadership, Groundswell, and Winning with AI: The 90-Day Blueprint for Success (2025, co-authored with Dr. Katia Walsh) Founder of Altimeter Group (2008), a research and strategy firm that competed directly with Gartner, Forrester, and IDC; acquired by Prophet in 2015 Former Chief Research Officer at PA Consulting; currently leads Quantum Networks Group Graduate of Harvard College (magna cum laude, A.B.) and Harvard Business School (MBA) Named one of the 100 Most Creative People in Business by Fast Company; Top 50 Leadership Innovators by Inc.; LinkedIn Top 10 Voices on Company Culture (2022) Keynote speaker at the World Economic Forum, TED, and South by Southwest; regularly cited in The Wall Street Journal, The New York Times, and Reuters; has appeared on 60 Minutes and CNBC Biography The most common failure point in AI transformation is strategic misdiagnosis. Charlene Li’s research – two years of fieldwork and more than 50 executive interviews for Winning with AI: The 90-Day Blueprint for Success (2025) – found that organisations treating AI as a strategy in its own right fall behind those that deploy it in service of the strategy they already have. That distinction, between AI as initiative and AI as instrument, is what separates pilot programmes from scaled competitive advantage. The same counterintuitive rigour runs through her earlier body of work. The Disruption Mindset (2019) challenged a core assumption of competitive strategy: disruption does not create growth – growth creates disruption. Companies that make disruption the goal, rather than the outcome of aggressively pursued growth opportunities, build the wrong culture and the wrong metrics. That argument, backed by research, has changed how board-level strategy conversations are framed, not just concluded. Li’s analytical credibility was built at Altimeter Group, the research firm she founded in 2008 as a deliberate competitor to Gartner, Forrester, and IDC – and which was acquired by Prophet in 2015. She subsequently served as Chief Research Officer at PA Consulting before founding Quantum Networks Group. Across those institutions, she has worked with organisations including 14 of the Dow Jones Industrial 30. She holds a Harvard MBA and an undergraduate degree from Harvard College, earned magna cum laude. Named one of the 100 Most Creative People in Business by Fast Company and one of Inc.’s Top 50 Leadership Innovators, Li has keynoted the World Economic Forum, TED, and South by Southwest, and is regularly cited by The Wall Street Journal and The New York Times. What distinguishes her from others working the same ground is the research arc: she has tracked and advised on each major wave of technological disruption – internet, social media, digital transformation, generative AI – from inside analytical and advisory institutions, not from the outside looking in. Key speaking topics AI strategy and competitive deployment Disruptive transformation and growth strategy Leadership in the digital age Future of work and AI’s workforce implications Organisational culture and the disruption mindset Strategic decision-making under technological uncertainty Business model disruption and innovation Ideal for C-suite and board members responsible for AI investment and transformation decisions Chief Digital Officers, Chief AI Officers, and technology transformation leads Strategy and innovation leaders at established organisations facing competitive disruption Senior HR and people leaders managing workforce implications of AI adoption Audience outcomes A clear framework for aligning AI with existing business strategy – rather than building a parallel AI initiative Understanding of why most AI pilot programmes stall and what organisationally moves them into scaled production The Disruption Mindset distinction: why pursuing disruption as a goal is a strategic error, and what to pursue instead Practical tools for sequencing AI investments against business priorities, including the Six-Quarter Walk planning framework A more confident leadership posture for communicating AI strategy internally – to boards, to workforces, and across the organisation

Why organisations work with Chris Anderson He wrote the book that gave retail, media and platform strategists a working vocabulary for digital assortment. The Long Tail is still the reference point senior teams reach for when they debate hits versus niches. Three separate books, three separate business-model arguments. Few speakers have published a sustained thesis on assortment, pricing and manufacturing in sequence, each rooted in named cases and data. He ran Wired through its most commercially important decade, winning the National Magazine Award for General Excellence three times. That is an operator’s view of how digital economics hit an established media business, not a consultant’s. He built a drone company out of an open-source community and took it to meaningful commercial scale. Leaders get a first-hand account of how distributed, software-led manufacturing actually works, not a slide about it. His framing has been adopted by boards and strategy teams well beyond technology, from publishing and retail to industrial products, because the underlying economics travel. Biography highlights Editor-in-chief of Wired from 2001 to 2012; the magazine won the National Magazine Award for General Excellence in 2005, 2007 and 2009. Author of The Long Tail (2006), Free (2009) and Makers: The New Industrial Revolution (2012); The Long Tail won the 2007 Gerald Loeb Award for Business Book. Named on Time magazine’s list of the 100 most influential people in the world in 2007. Co-founder and former CEO of 3D Robotics; founder of the DIY Drones community and founding chairman of the Linux Foundation’s Dronecode Project. Seven years at The Economist covering business and technology from London, Hong Kong and New York; earlier editorial roles at Nature and Science. Physics at George Washington University, graduate study in quantum mechanics and science journalism at UC Berkeley, with research time at Los Alamos National Laboratory. Biography The Long Tail began as a Wired article in 2004 and, by 2006, had become the language strategy teams used to argue about assortment. Anderson’s point was simple and consequential. When shelf space is effectively free, the economics of selling a little of a lot start to rival the economics of selling a lot of a little. Retail, media and platform businesses have been adjusting to that argument ever since. Free and Makers extended the same pattern into pricing and production. Free looked at what happens to revenue models when the marginal cost of a digital copy is close to zero. Makers argued that cheap fabrication, open-source design and online distribution would move parts of manufacturing into the hands of smaller, faster firms. Both books sit on the reading lists of serious commercial strategists for the same reason. They name the mechanism, not just the trend. Anderson is not only a writer about these shifts. He ran Wired for eleven years, the period when the magazine won the National Magazine Award for General Excellence three times, while its print model had to adapt to the internet it was covering. He then co-founded 3D Robotics, built out of the DIY Drones open-source community he started in 2007, and chaired the Linux Foundation’s Dronecode Project. That sequence, from The Economist and Wired to an open-source manufacturing business, is why his view of digital economics is operator-grade. For commercial leaders, the value is a single coherent argument applied to three of the levers they still own: what they sell, how they price it, and where it gets made. Time magazine listed him among its 100 most influential people in 2007; The Long Tail won the Gerald Loeb Award the same year. The recognition matters less than the fact that his frameworks are still the ones boards use to test their strategy in digital markets. Key speaking topics The Long Tail and digital assortment strategy Pricing and revenue models in zero-marginal-cost markets Distributed manufacturing and the Makers economy Open-source communities as commercial engines Drones, autonomous systems and the commercial robotics market Media and content business models in digital markets Technology-led entrepreneurship Ideal for Boards, CEOs and chief strategy officers testing assortment, pricing and production choices against digital economics. Chief commercial, marketing and digital officers in retail, media, publishing and platform businesses. Heads of innovation, product and manufacturing in industrial firms exploring distributed production and open-source hardware. Corporate venture, R&D and transformation leaders assessing drones, autonomous systems and community-driven technology markets. Audience outcomes A sharper read on where long-tail economics do and do not apply in a given business, and what that means for range and merchandising decisions. A working framework for pricing when the marginal cost of the digital component is near zero. A clearer picture of how open-source communities, cheap fabrication and distributed production change the shape of a manufacturing strategy. Named cases from retail, media and hardware that leaders can bring directly into their own board and strategy conversations. A realistic operator’s view of how incumbent businesses adjust when digital distribution reorganises their market.

Why organisations work with Chris Brogan A defined framework for online influence, not just opinions about it. Trust Agents named what separates real customer traction from noise, and the CREATE equation in The Impact Equation turned the same idea into a model a marketing team can actually apply to a campaign. Three decades of working through every online wave in real time. He was blogging before the term existed, co-founded the PodCamp unconference series in 2006, and signed up as the 10,212th user on Twitter. His read on what AI will do to marketing is calibrated by having been early on the last four platform shifts. Credibility with the brands others want to sell into. Disney, Google, General Motors, Microsoft, Coke, PepsiCo, Cisco, Humana, and Sony USA have all retained him as a consultant or keynote speaker. He has sat inside the marketing functions of the companies most audiences are trying to reach. A thousand keynotes’ worth of calibration. Audiences have ranged from the Coldwell Banker GenBLUE conference to the royalty of the United Arab Emirates. Forbes named him one of its Must Follow Marketing Minds; Success magazine commissioned him to interview Richard Branson for its cover story. Biography highlights New York Times bestselling co-author of Trust Agents with Julien Smith (John Wiley & Sons, 2009; 10th Anniversary Edition 2019), also a Wall Street Journal bestseller. Author or co-author of nine business books, including The Impact Equation (Portfolio, 2012) and The Freaks Shall Inherit the Earth (Wiley, 2014). Named by Forbes as one of its Must Follow Marketing Minds of 2014; chrisbrogan.com listed by Forbes among the 100 best websites for entrepreneurs. Co-founder of the PodCamp new-media unconference series (launched 2006 with Christopher S. Penn). Former monthly columnist at Entrepreneur magazine; featured in The Boston Globe, Forbes, Success, and USA Today; appeared on the Dr. Phil Show. Over a thousand keynote speeches delivered to clients including Disney, Google, General Motors, Microsoft, Coke, PepsiCo, Cisco, Humana, and Sony USA. Biography The cost of reaching customers online has fallen dramatically. The cost of earning their belief has climbed. Trust Agents, the 2009 New York Times bestseller Chris Brogan co-authored with Julien Smith, was among the first mainstream business books to name this problem. Its argument was that influence online accrues the way reputation does anywhere else, through consistent and useful contact with a defined community. The book’s “trust agent” framework set a vocabulary for a commercial category. With AI now flooding every inbox and feed with plausible noise, the framework has aged unusually well. The follow-up, The Impact Equation, made the same argument operational. Impact equals Contrast multiplied by the sum of Reach, Exposure, Articulation, Trust, and Echo. The formula tells a marketing team which of five dials to turn when campaigns underperform. Brogan’s work has been tested inside some of the companies with the most to lose on this question: Disney, Google, Microsoft, General Motors, Coke, Cisco, Humana, Sony USA. His authority on this stretches back further than most in the category. He was blogging before the term existed, co-founded the PodCamp unconference series in 2006 with Christopher S. Penn, and was signed up as the 10,212th user of Twitter. Forbes has listed him among its Must Follow Marketing Minds and named chrisbrogan.com one of the 100 best websites for entrepreneurs. Entrepreneur magazine ran his monthly column for years; Success commissioned him to interview Richard Branson for its cover. The point Brogan keeps returning to in keynotes and advisory work is commercial. Every competitor runs broadly the same automation stack and the same CRM vendors. The organisations that win real customer loyalty are the ones willing to do slower, more specific work for a defined audience. A thousand keynotes across audiences from the Coldwell Banker GenBLUE conference to the royalty of the United Arab Emirates is the track record that stands behind the argument. Key speaking topics Trust and influence in digital markets Customer relationships in the age of AI marketing Content strategy and online community building The CREATE framework for campaign impact Human-centred approaches to digital transformation Executive leadership in a distracted marketplace Ideal for CMOs and marketing leaders rebuilding channel strategy as paid reach plateaus and AI transforms audience behaviour Sales and customer experience leaders responsible for converting digital attention into durable revenue Communications and corporate affairs teams rethinking how their organisation earns trust at scale Founders and senior operators in content-heavy businesses where audience, community, and media are the core assets Audience outcomes A usable way of diagnosing where marketing effort is being wasted, drawn from the CREATE equation A sharper read on where AI and automation extend customer relationships and where they erode them Shared vocabulary for internal debates about attention, trust, and audience value Specific examples from Fortune 500 marketing functions that clarify what “doing business the human way” looks like in practice

Why organisations work with Chris Gledhill He has worked both sides of the fintech competitive line: inside Lloyds Banking Group’s disruptive innovation function, then co-founding the UK challenger bank Secco as its CEO. Audiences get an advisor fluent in incumbent constraints and start-up economics. His Secco thesis, that customer data and reputation can function as forms of banked value, pushed the UK challenger debate past interface and pricing into a harder conversation about what banks actually sell. He is a consistent top-tier voice in credible fintech influencer indices, including Onalytica’s Fintech Top 100, where he has ranked as high as third, and the CityAM Fintech Powerlist. He contributed to The FinTech Book (Wiley, edited by Susanne Chishti), the first crowdsourced reference work in the field. His chapter on the future evolution of money beyond cryptocurrency is part of the core literature. Biography highlights Former innovation technologist and lead mobile architect within Lloyds Banking Group’s Digital Innovation and Payments team, part of the bank’s disruptive innovation function Co-founder and former CEO of Secco, a pre-licence UK challenger bank built around customer ownership of money, data and reputation Contributor to The FinTech Book (Wiley), edited by Susanne Chishti of FINTECH Circle Author of “Consumerization: The Enterprise Guide to BYOD” Ranked #3 in Onalytica’s Top 100 Fintech Influencers and a recurring feature in CityAM’s Fintech Powerlist TEDx speaker and long-running commentator on fintech and digital banking Biography Most retail banks are not structured to reinvent themselves. They are built to run their current model efficiently, which is a different problem. The result is a sector that uses the language of transformation while iterating on the same product shelf. Chris Gledhill has argued the opposite case from both sides of the line. Inside Lloyds Banking Group’s Digital Innovation and Payments team, he worked as a lead mobile architect and innovation technologist within what the bank called its disruptive innovation lab. He then co-founded Secco, a pre-licence UK challenger bank, and became its CEO. Secco’s proposition went further than most. Where other UK challengers matched the incumbents on product and improved the interface, Secco proposed that a bank could hold data and reputation alongside money, with the customer owning and controlling both. Gledhill set out the fuller argument in The FinTech Book (Wiley), edited by Susanne Chishti. His chapter asks what money becomes once value itself can be both social and programmable. He is a consistent feature in credible fintech indices, including Onalytica’s Top 100 Fintech Influencers, where he has ranked as high as third, and the CityAM Fintech Powerlist. For boards and strategy teams, that recognition reflects a decade of specific public arguments carried into industry discourse. Key speaking topics Fintech and the future of financial services Digital banking and challenger bank strategy Emerging technology in banking: AI, blockchain, biometrics Digital identity and customer data ownership Innovation inside incumbent financial institutions Open banking and the API economy Ideal for Banking and financial services leadership teams confronting digital-native competitors Heads of digital and innovation inside incumbent financial institutions Fintech and payments industry conferences and strategy offsites Financial services boards setting strategy through a period of technology-led disintermediation Audience outcomes A sharper strategic map of where digital banking is heading and what that means for incumbent business models First-hand perspective on the full-stack challenger bank thesis, including what Secco actually tried to build and why Better questions to take back to boards about customer data ownership and digital identity Informed judgement on which emerging technologies are genuine strategic levers for banks and which are features chasing problems

Why organisations work with Chris Heemskerk Operator credibility from inside Google, where he led Scaled Acquisitions for North America and advised the Sales Acceleration and Innovation Labs documented in the Harvard Business School case study by Linda Hill and Emily Tedards. A defined framework set, including The Innovation Scorecard and The Innovation Engine, that gives boards a way to assess innovation capability across culture, organisation, external posture and effectiveness, rather than relying on anecdote. Practical authority on AI deployment: he speaks as a practitioner who has built scaled sales and product operations, not as an external commentator on the technology. Faculty standing at the European Institute of Innovation for Sustainability, with formal innovation leadership credentials from Harvard Business School and design thinking certification from Stanford, supporting executive-level training and masterclass briefs. Biography highlights Founder and CEO, The Innovation Alliance Former Head of Scaled Acquisitions, Google North America Strategic advisor named in the Harvard Business School case “Innovation at Google Ads: The Sales Acceleration and Innovation Labs (SAIL) (A)” (Case 423-076) Faculty, European Institute of Innovation for Sustainability Author of The Innovation Scorecard and The Innovation Engine frameworks Executive Certification in Innovation Leadership, Harvard Business School; Design Thinking, Stanford University; MSc Marketing, London School of Business and Finance Biography Most large organisations now run innovation teams and AI working groups. Far fewer can name what those teams have shipped, retired, or scaled in the last year. The gap between activity and operating advantage is where senior leaders get exposed, and it is the gap Chris Heemskerk works in. His credibility on that question is operator credibility. As Head of Scaled Acquisitions for Google North America, he ran a large commercial operation inside one of the most studied innovation environments in business. He then helped initiate the partnership between Google Ads and Harvard Business School that produced the case “Innovation at Google Ads: The Sales Acceleration and Innovation Labs (SAIL) (A),” authored by Linda Hill and Emily Tedards, in which he is named as a strategic advisor on the bet-sourcing framework that vetted and accelerated new pipeline opportunities. That experience now sits behind two frameworks he uses with executive teams: The Innovation Scorecard, which assesses innovation capability across culture, organisation, external posture and effectiveness, and The Innovation Engine, which sets out the operating system for sustained innovation output. As Founder and CEO of The Innovation Alliance, and as faculty at the European Institute of Innovation for Sustainability, he works with senior teams on the same question he faced as an operator: how to turn ambition into a managed capability. For boards looking at their AI agenda, the value is specific. Heemskerk speaks as someone who has built scaled commercial operations and has the structured material to translate AI ambition into how a function actually runs, what it measures, and what it discards. Key speaking topics Innovation strategy Innovation culture AI deployment in large organisations Operating models for scaled innovation Digital transformation Executive masterclasses on innovation leadership Ideal for CEOs and C-suite leaders setting AI and innovation strategy Chief Innovation Officers and heads of strategy operationalising new capability Boards reviewing innovation governance and AI exposure Senior commercial and digital transformation leaders moving beyond pilots Audience outcomes A defined view of where the organisation sits on the four pillars of innovation capability Practical reference points from inside Google for how scaled operations adopt new technology A sharper distinction between innovation theatre and innovation that produces operating output Frameworks executives can return to after the keynote, including the Innovation Scorecard and Innovation Engine