Transformación Digital speakers

Why organisations work with Jeremy Rifkin He is the architect of an economic framework that the European Parliament adopted by formal declaration in 2007 and that has been translated into multi-hundred-page regional deployment roadmaps in Hauts-de-France, Rotterdam-The Hague, and Luxembourg. He has advised four European Commission presidents in sequence (Prodi, Barroso, Juncker, von der Leyen) and held that advisory line through three political cycles, which is rare for any external economic thinker. His thesis connects energy, communication, and mobility infrastructure into a single capital story, so boards leave with a way to sequence decarbonisation, digital, and supply chain decisions instead of treating them as separate budget lines. His twenty-plus books, including The End of Work, The Third Industrial Revolution, The Zero Marginal Cost Society, The Green New Deal, The Age of Resilience, and Planet Aqua, give him a body of work that named institutional buyers already know, which shortens the credibility conversation inside large organisations. He taught CEOs and senior leadership at Wharton Executive Education from 1995 to 2016, so the register is built for senior corporate audiences, not policy seminars. Biography highlights Principal architect of the Third Industrial Revolution economic plan, formally endorsed by the European Parliament in May 2007. Advisor to the European Commission under presidents Romano Prodi, Jose Manuel Barroso, Jean-Claude Juncker, and Ursula von der Leyen. President of TIR Consulting Group LLC, which has produced full Third Industrial Revolution roadmaps for the Hauts-de-France region, the Metropolitan Region of Rotterdam and The Hague, and the Grand Duchy of Luxembourg. Author of 20+ books translated into more than thirty languages, including The Third Industrial Revolution, The Zero Marginal Cost Society, The Green New Deal, The Age of Resilience, and Planet Aqua. Senior lecturer, Wharton School Executive Education Program, University of Pennsylvania, 1995 to 2016. Recipient of the 13th German Sustainability Award (2020) and honorary doctorates from Hasselt University and the University of Liege (2015). Biography The European Parliament formally endorsed the Third Industrial Revolution as a long-term economic road map in May 2007. Jeremy Rifkin wrote it. Since then, the framework has been the reference document behind successive Commission decisions on energy, digital, and mobility infrastructure, and behind regional deployment plans in Hauts-de-France, Rotterdam and The Hague, and Luxembourg. The argument is that every major economic shift in history is a convergence of three infrastructures: communication, energy, and transport. When those three move together, the productive base of the economy is rebuilt. Rifkin’s contribution is to specify what that convergence looks like now, with a digital communication internet, a renewable energy internet, and an automated mobility internet, and to put numbers, sequencing, and policy choices around it. That is the work he has carried into advisory rooms across four European Commission presidencies, from Prodi to von der Leyen, and into engagements with the Chinese leadership during the run-up to the 13th Five-Year Plan. His TIR Consulting Group brings utilities, ICT firms, and engineering and construction companies into the same room as regional governments to design the roadmaps in detail. The body of work behind the advisory practice is unusually large. Twenty-plus books, translated into more than thirty languages, running from The End of Work through The Third Industrial Revolution, The Zero Marginal Cost Society, The Green New Deal, The Age of Resilience, and Planet Aqua (2024), selected by Nature among its five best science picks of the year. The German Sustainability Award followed in 2020. Few speakers in the energy and economy field can point to a framework that a parliament has formally adopted and that is being built, region by region, on the ground. Key speaking topics The Third Industrial Revolution Energy transition and the renewable energy internet The economics of decarbonisation Smart infrastructure and the Internet of Things economy The future of work in a zero marginal cost economy Climate resilience and the age of rewilding Water, food, and the planetary economy Geopolitics of the green transition Ideal for Boards and executive committees building multi-decade capital plans for the energy transition. CEOs, CSOs, and heads of strategy in energy, utilities, infrastructure, mobility, real estate, and heavy industry. Policy and public affairs leaders working across the EU, national governments, and city regions. Investor audiences allocating to climate, infrastructure, and transition capital. Audience outcomes A common framework for connecting energy, digital, and mobility investment decisions into one capital story. A clearer view of how EU and major regional climate policy is likely to evolve, and what that means for sector-by-sector capital allocation. Specific reference points from the Hauts-de-France, Rotterdam-The Hague, and Luxembourg roadmaps that can be applied to a company’s own transition plan. A sharper sense of where the platform, ownership, and competitive economics of energy and mobility are heading as marginal costs fall. Language and argument that translate well to a board, to investors, and to regulators.

Why organisations work with Jim Hagemann Snabe He has chaired transformation programmes at Siemens AG and A.P. Møller-Mærsk simultaneously – two of Europe’s most scrutinized industrial reinventions. That makes him a peer reference for boards, not a consultant’s interpretation of what transformation requires. The Dreams and Details framework is a published, practitioner-tested model for holding ambitious organizational direction and disciplined operational execution at the same time. Named Leadership Book of the Year by Lederne, Denmark’s largest leadership organization, it gives leadership teams a common language that survives the boardroom. His decision-making at Maersk included committing the world’s largest container shipping company to a net-zero target from a position of board conviction, not regulatory compliance. For boards navigating ESG commitments under shareholder and market pressure, that precedent is directly relevant. While Co-CEO of SAP, he and Bill McDermott ranked #2 on Glassdoor’s global CEO list with a 99% employee approval rating – while doubling the company’s value. His case that transformation and organizational trust are compatible is backed by a verifiable outcome, not a principle. He holds board-level technology exposure (SAP, C3.ai) and industrial governance leadership (Siemens, Maersk, Allianz) within the same career. Few active board chairs can speak across both sides of the digital transformation argument with equal authority. Biography highlights Chairman of the Supervisory Board of Siemens AG since 2018; Supervisory Board member since 2013 Co-CEO of SAP AG (2010-2014) alongside Bill McDermott; SAP doubled its market value during their tenure Former Chairman of the Board of Directors, A.P. Møller-Mærsk (2017-2022) Member of the World Economic Forum Board of Trustees since 2014; regular contributor to WEF Agenda on AI, digital transformation, and decarbonization Recipient of the Academy of International Business International Executive of the Year Award (2019) Adjunct Professor at Copenhagen Business School (since 2016); teaches leadership, responsible business, and change management Co-author of three books: Dreams and Details (named Leadership Book of the Year, Lederne), Tech for Life (WEF Book Club selection, 2020), and Reinvention from the Boardroom Biography Most organizations find that past success becomes the biggest obstacle to future relevance. Optimizing what already works crowds out the investment and attention needed to build what must come next. Jim Hagemann Snabe, Chairman of Siemens AG and former Co-CEO of SAP, has navigated that tension at the top of some of Europe’s most consequential enterprises for three decades. His co-authored leadership model, Dreams and Details, argues that organizational reinvention requires two things held simultaneously. The first is an inspiring direction – an organizational dream that sets ambition without prescribing a fixed path – that empowers people to find the best route. The second is the operational capability to reach it. Named Leadership Book of the Year by Lederne, Denmark’s largest professional leadership organization, the framework is now embedded in executive programmes run by the Idonea academy and used by major European corporations. As board chairman of A.P. Møller-Mærsk from 2017 to 2022, he was a central figure in the company’s commitment to net-zero shipping – a decision made from governance conviction before regulatory timelines made it obligatory. At Siemens, he chairs a supervisory board responsible for a business spanning energy infrastructure, manufacturing, and healthcare, with revenues exceeding €78 billion. This combination – industrial, logistics, and technology governance, held from direct fiduciary responsibility – is rare among active board chairs. His three co-authored books – Dreams and Details, Tech for Life, and Reinvention from the Boardroom – trace a consistent argument: governance structures must evolve alongside the businesses they oversee. Tech for Life was selected as a World Economic Forum Book Club title in 2020. As a WEF Board of Trustees member and Adjunct Professor at Copenhagen Business School, his ongoing work on AI and decarbonization connects directly with the organizations navigating both. Key speaking topics Corporate governance and board-level reinvention Leadership frameworks for organizational transformation Digital transformation at industrial scale Decarbonization as a strategic leadership challenge Responsible AI and technology governance Stakeholder capitalism and the purpose of business Ideal for Supervisory board members and board directors facing digital or sustainability transformation mandates CEOs and executive leadership teams of large industrial, energy, or technology enterprises Chief Strategy Officers and transformation leads designing reinvention programmes for complex organizations Global leadership and governance forums convening board-level audiences on industrial transformation Audience outcomes A named framework – Dreams and Details – for approaching organizational reinvention without dismantling current performance, applicable at both board and executive level Board-level perspective on how governance structures can actively enable transformation rather than constrain it Practical framing of decarbonization and digital change as strategic leadership priorities rather than compliance exercises Insight into how parallel transformation mandates – technology and sustainability – can be sequenced and governed simultaneously at board level Greater clarity on the difference between managing against a plan and leading toward an inspiring organizational direction that unlocks human potential

Why organisations work with Jim Harris Direct strategic counsel on enterprise AI deployment from a consultant who advises CEOs at IBM, SAP, Walmart, American Express and the UK Cabinet Office on the same decisions A peer-validated authority signal: named 2024 Speaker of the Year by TEC Canada, the Canadian arm of Vistage, an audience of operating chief executives who book speakers for utility, not entertainment An evidence base built across industries undergoing structural disruption, from autonomous vehicles and insurance to retail, financial services and energy, applied to the specific competitive context of the client A clear analytic frame separating product innovation (where most executive attention sits) from business model, process and customer experience innovation (where most of the value sits) Biography highlights #1 international bestseller Blindsided!, published in 80 countries and selected by Soundview Executive Summaries as a best business book of the year TEC Canada Speaker of the Year, February 2024, recognising AI keynotes to chief executives Closing keynote speaker, World Future Society conference Consulting and keynote client roster including Walmart, IBM, SAP, American Express, Barclays, Munich Re, Swiss Re, Zurich Insurance and the UK Cabinet Office Trained personally by former US Vice President Al Gore to deliver An Inconvenient Truth BA in English and Politics, Queen’s University; former representative of the Covey Leadership Center teaching The Seven Habits of Highly Effective People Biography Most enterprise AI investment has produced pilot projects, not operating advantage. The boards funding those pilots increasingly want to know which ones will move the P&L, which ones should be killed, and which competitor’s business model will collapse first as generative AI matures. That is the brief Jim Harris is working against when he sits with an executive team. His authority is built on the consulting side of his career, not the publishing side. Walmart, IBM, SAP, American Express, Barclays, GM, Canon, Munich Re, Swiss Re and the UK Cabinet Office have all retained him for strategic work on disruption and innovation. TEC Canada, part of the Vistage peer network of operating CEOs, named him Speaker of the Year in 2024 specifically for his AI keynotes. The award is meaningful because the audience is buying decision-grade content, not motivation. His core analytic argument is simple. Product innovation gets the budget and the headlines, but reimagining the business model, the process stack and the customer experience is where most of the value moves. Blindsided!, a #1 international bestseller distributed in 80 countries and summarised by Soundview to 80,000 executives, traced that pattern across industries. The current generative AI cycle is the most concentrated test of that argument so far. Harris was trained personally by Al Gore to deliver An Inconvenient Truth and has been the closing keynote speaker at the World Future Society conference. He read English and Politics at Queen’s University and spent the early 1990s representing the Covey Leadership Center, teaching The Seven Habits of Highly Effective People before the consulting practice took over. Key speaking topics Generative AI in the enterprise Disruptive innovation across industries Business model and process redesign Digital transformation strategy Leadership through technological disruption Strategic foresight and scenario planning Sustainability and the energy transition Ideal for CEO, COO and board audiences setting AI and digital strategy Chief Information Officers, Chief Technology Officers and Chief Digital Officers responsible for enterprise AI rollout Strategy and transformation leaders working on business model redesign Executive offsites and senior leadership retreats where the brief is to set direction, not workshop tactics Audience outcomes A sharper view of where in the business AI investment is most likely to convert into margin and where it is being wasted Industry-specific examples of how disruption cascades from a single technology shift into adjacent sectors A working distinction between product, process, business-model and customer-experience innovation, applied to live competitive questions A defensible answer to the question a board will ask next: which of our current bets are pilots, and which are operating commitments

Why organisations work with JJ Delgado He runs a corporate venturing unit inside a century-old beverages group, so his AI and digital arguments are backed by current P&L responsibility, not consulting distance. His Amazon background gives him a working view of how the world’s most operationally disciplined digital company actually builds growth, which he translates for non-digital natives. He works across both EMEA and LATAM markets, useful for groups whose digital strategy has to land in mature and emerging consumer markets at once. He brings a named portfolio of work across Burger King, Pepsi, Ford, Bosch, Siemens, Vodafone, and Telefonica, which means his case material is recognisable to senior commercial audiences. Biography highlights General Manager, MOVE Estrella Galicia Digital, the open innovation and digital ventures unit of Hijos de Rivera. Former Head of Marketing, Southern Europe, at Amazon, where he led the company’s largest international sales day at the time. PhD Cum Laude in Digital Economy; MBA from London School of Business and Finance. Guest teaching at the London School of Economics and IE Business School on digital economy and consumer behaviour. Author of three books published on Amazon, including Smash It, an Amazon international bestseller in 2021. Named #1 Amazon LinkedIn profile in the UK across 2016 and early 2017 (self-reported ranking). Biography Amazon’s largest international sales day at the time was run out of Southern Europe by a marketing team led by JJ Delgado. That experience, three years inside the operational engine of the world’s most disciplined digital retailer, is the spine of his work today. He moved from running Amazon’s marketing in the region to running a digital ventures unit inside a legacy corporate, which is a more useful vantage point for the audiences he now speaks to. He is General Manager of MOVE Estrella Galicia Digital, the corporate venturing and open innovation arm of Hijos de Rivera, the Spanish beverages group behind Estrella Galicia. The remit is to build and scale new digital businesses for a company whose core is 100 years old, and to invest in startups that can accelerate that shift. The role gives him live operating responsibility for the questions he speaks on: AI deployment, Web3 commerce, and how a non-digital-native organisation actually generates new revenue from new technology. His commercial track record spans 15 years across EMEA and LATAM, with named work for Burger King, Pepsi, Hertz, Ford, Bosch, Siemens, Vodafone, Telefonica, and Estrella Galicia. He holds a PhD Cum Laude in Digital Economy and teaches as a guest at the London School of Economics and IE Business School. He has written three books on Amazon, the most recent being Smash It, an international bestseller on the platform in 2021, and runs an AI-focused newsletter with a large subscriber base. What makes him useful to boards is the angle of attack. He is not an academic on AI, nor a consultant pitching frameworks. He is an operator who has run digital growth inside Amazon and now runs new business creation inside a traditional corporate, and he speaks from that seat. Key speaking topics AI and ChatGPT in commercial operations Digital transformation in legacy corporates Web3 and new digital business models Consumer behaviour and the emotion behind the click Corporate venturing and open innovation Voice and conversational interfaces (Alexa as customer channel) Ideal for CMOs and chief digital officers in non-digital-native organisations Corporate venturing, innovation, and new business leads Senior commercial and growth leadership teams across EMEA and LATAM Boards weighing AI and Web3 investment decisions Audience outcomes A working view of how Amazon actually built growth from inside one of its regional marketing teams A concrete picture of what AI deployment looks like inside an operating business unit, not a pilot Recognisable case material from named global brands across consumer, automotive, and telecoms A clearer sense of where Web3 has commercial traction and where it does not

Why organisations work with Jochen Wirtz He wrote the textbook the global services marketing field teaches from. Services Marketing: People, Technology, Strategy, co-authored with Christopher Lovelock, has sold over a million copies and shaped how MBAs are taught the discipline in more than 26 countries. He has paired that academic authority with two operator-facing AI books, Intelligent Automation and Agentic Artificial Intelligence, written with Pascal Bornet. Few service strategy voices can speak as fluently to both a CMO and a Chief Automation Officer. His Christopher Lovelock Career Contributions Award from the American Marketing Association and the Gronroos Service Research Award are the two most senior honours in the global services research community. Boards get a recognised authority, not a generalist. He has been Clarivate Highly Cited Researcher in economics and business in 2022, 2023, and 2024, which means his frameworks are the ones other researchers and practitioners are actively building on. He spent fifteen years running the UCLA-NUS Executive MBA Programme as founding director, so the audiences he addresses most naturally are senior leaders, not students. Biography highlights Vice Dean of MBA Programmes and Professor of Marketing, NUS Business School, National University of Singapore. Co-author of Services Marketing: People, Technology, Strategy (9th edition) with the late Christopher Lovelock, adapted for over 26 countries. Co-author of Intelligent Automation (2021) and Agentic Artificial Intelligence (2025) with Pascal Bornet, with contributors including Thomas H. Davenport. Christopher Lovelock Career Contributions Award (AMA, 2019) and Christian Gronroos Service Research Award (2024). Clarivate Highly Cited Researcher in economics and business, 2022, 2023, and 2024; over 200 academic articles and six features in Harvard Business Review. Academic Scholar at Cornell Institute for Healthy Futures; International Fellow at Karlstad University Service Research Center; Global Faculty at Arizona State University Center for Services Leadership. Biography Service businesses are where AI is hitting the operating model first. Customer interactions, advisory work, claims handling, hospitality, healthcare reception, professional services delivery: all of it is being rewired around intelligent agents, and very few people on the academic side have stayed close to that shift in practical terms. Jochen Wirtz has. He is Vice Dean of MBA Programmes and Professor of Marketing at NUS Business School, and the co-author, with the late Christopher Lovelock, of Services Marketing: People, Technology, Strategy. The textbook is now in its ninth edition, has sold over a million copies, and has been adapted for more than 26 countries. It is the spine of the discipline globally. What makes him useful in a leadership room rather than a classroom is the second body of work. With Pascal Bornet he wrote Intelligent Automation in 2021 and Agentic Artificial Intelligence in 2025, with contributions from Thomas H. Davenport and others. Both are written for operators making real choices about where to put AI inside their service architecture and where not to. The credentials line up behind that: the Christopher Lovelock Career Contributions Award from the American Marketing Association, the Christian Gronroos Service Research Award, three consecutive years as a Clarivate Highly Cited Researcher in economics and business, and fifteen years as founding director of the UCLA-NUS Executive MBA Programme. Boards get an academic with the authority to set the agenda and the operator literacy to follow it through. Key speaking topics Services marketing and service management AI agents and intelligent automation in service organisations Service strategy and organisational redesign Customer experience in AI-enabled service Platform business models Corporate digital responsibility and governance Cost-effective service excellence Ideal for CEOs, COOs, and CMOs of service-led businesses redesigning operations around AI agents. Chief Digital, Transformation, and Automation Officers building the AI-and-services roadmap. Boards and executive committees in financial services, professional services, hospitality, healthcare, and telecoms working through service productivity and customer impact at the same time. Audience outcomes A clearer view of where AI agents create durable advantage in a service business and where they create new risk. A working vocabulary for the service strategy choices behind automation programmes, drawn from the field’s leading textbook. Frameworks from Intelligent Automation and Agentic Artificial Intelligence that translate AI investment into service design decisions. A sharper sense of corporate digital responsibility as service interactions become increasingly machine-mediated. Confidence that the operating model conversation and the customer experience conversation are the same conversation.

Why organisations work with Joe Toscano He left Google over the data practices he saw inside it, then wrote the book on what those practices look like from within. That insider account is hard to replicate at the keynote level. His work translates AI and privacy debates into specific operating decisions: what data to keep, what to delete, what to disclose, and where consent breaks under regulatory scrutiny. As founder of DataGrade and BEACON, he speaks from the position of someone running a privacy-first business, not commenting on one from outside. His public visibility through The Social Dilemma, Fox News, and Forbes means he can hold a non-technical audience on a technical subject without dropping the substance. Biography highlights Featured expert in Netflix’s The Social Dilemma. Author of Automating Humanity (powerHouse Books / Simon & Schuster). Founder and CEO of DataGrade. Founder of the Better Ethics and Consumer Outcomes Network (BEACON). Former Experience Design consultant for Google. TEDx speaker; Forbes contributor; recurring Fox News technology commentator. Biography The companies setting the rules for how consumer data trains AI systems are also the companies whose products most depend on that data. That conflict sits at the centre of Joe Toscano’s work. He came out of Silicon Valley with a designer’s view of how those products are built, then turned that knowledge outward. Toscano was an Experience Design consultant for Google before stepping away in 2017 over what he saw of the industry’s data practices. Automating Humanity, his book with powerHouse Books, set out the argument in detail: how attention is engineered, how disinformation pays, and how automation is being trained on data the public never knowingly handed over. He went on to found DataGrade, a privacy-first data company, and BEACON, a network focused on technology literacy and ethical innovation. The Netflix documentary The Social Dilemma brought that work to a mass audience, and he has since become a regular technology commentator on Fox News and a contributor to Forbes. What makes him useful to boards is the combination of inside knowledge and operating responsibility. He is not theorising about AI governance from a lectern. He is building a company that has to make those decisions every day, and translating that into language a non-technical executive team can act on. Key speaking topics AI ethics and governance Data privacy and consumer trust The business case for privacy-first design Technology literacy for non-technical leaders The future of work under AI and automation Disinformation and platform accountability Regulation and the post-GDPR landscape Ideal for Boards and executive committees setting AI and data governance standards Chief Privacy Officers, CISOs, and Chief Data Officers CMOs and customer experience leaders weighing personalisation against privacy HR and transformation leads planning workforce change driven by AI Audience outcomes A clearer line between defensible and indefensible uses of customer data in AI systems Specific questions a board should be asking about model training data and consent A working view of how privacy can be a commercial advantage, not just a compliance cost Sharper judgement about what to believe and discount in vendor pitches on AI capability

Why organisations work with Joerg Niessing He teaches inside the C-suite of the brands most boards benchmark against, Google, L’Oréal, Roche, Walmart, Marriott, Diageo and Samsung among them, and brings that pattern recognition into the room. Before INSEAD he was a Partner at Prophet, the brand and customer experience consultancy, after more than a decade in strategy consulting. That operating background plus a senior faculty role is a combination very few digital strategy speakers credibly hold. His book The Definitive Guide to B2B Digital Transformation is built around a specific argument that customer centricity, not technology stack, is the variable that separates growth from stalled programmes. The Case Centre’s 2025 Outstanding Case Teacher award recognises a rare ability to make complex transformation cases land with senior executives, which translates directly into keynote and workshop work. Most AI and digital advice fixates on the technology. Niessing co-directs INSEAD’s Leading AI and Digital Marketing Strategy programme and leads instead with the question executive teams actually own: how do we turn AI and data investment into profitable growth? Biography highlights Senior Affiliate Professor of Marketing, INSEAD. Former Partner, Prophet. Co-author of The Definitive Guide to B2B Digital Transformation (2020) with Fred Geyer. Winner, Outstanding Case Teacher Competition 2025 (The Case Centre); previous Best Marketing Case award winner. Co-director, INSEAD executive programmes including Leading Digital Marketing Strategy and Leading AI and Digital Marketing Strategy. Has authored 30+ executive cases on companies including Google, Jaguar Land Rover, AccorHotels, BMW Startup Garage and Majid Al Futtaim. Has delivered executive education and keynotes in more than 40 countries for over 200 global organisations. Biography Digital transformation programmes do not usually fail on technology. They fail because the strategy, the culture and the data operating model are not aligned, and the customer experience that results is incoherent. That gap between investment and commercial outcome is the territory Joerg Niessing has spent his career on. At INSEAD, he is a Senior Affiliate Professor of Marketing and co-directs flagship executive programmes including Leading Digital Marketing Strategy, Leading AI and Digital Marketing Strategy and B2B Marketing Strategies. His research and teaching focus on digital customer experience, marketing analytics, brand management and the strategic implications of AI for commercial leaders. Before moving to full-time faculty work he was a Partner at Prophet, the brand and customer experience consultancy, where he led client engagements with global businesses across consumer goods, automotive, healthcare and B2B technology. That operating background sits underneath his 2020 book with Fred Geyer, The Definitive Guide to B2B Digital Transformation, which argues that growth comes from prioritising customers over technology, an argument that has aged well as more transformation budgets are scrutinised. The Case Centre named him Outstanding Case Teacher in 2025, recognition of a 30-strong case portfolio on companies including Google, Jaguar Land Rover, AccorHotels, BMW Startup Garage and Majid Al Futtaim. For a senior buyer, that body of work is the substance behind the keynote: he is testing these arguments on executives from the world’s largest brands every week. Key speaking topics Customer-centric digital transformation B2B digital transformation and growth AI strategy and transformation AI and data in marketing, brand and customer experience Brand building in a digital and AI-driven world Data and analytics as a commercial capability Business model innovation from product to solution Culture and leadership of transformation programmes Ideal for CMOs, Chief Customer Officers and Chief Digital Officers running enterprise transformation programmes. CEOs and boards reviewing the commercial return on multi-year digital and AI investment. B2B leadership teams shifting from product-led to customer-led and solution-led growth. Senior marketing, brand and customer experience teams inside large consumer and B2B businesses. Audience outcomes A sharper view of where customer centricity, not technology, is the binding constraint on growth. A working framework for connecting strategy, culture and data inside a transformation programme. Practical reference points from named global brands, not generic case study language. A clearer commercial agenda for AI in marketing, customer experience and brand. Confidence to challenge the technology-first defaults in their own transformation plans.

Why organisations work with John Ellis He ran Ford’s developer program and the team behind SmartDeviceLink. He has direct operating experience of building a connected-product platform inside a global manufacturer, not a consultant’s view of one. His central thesis, set out in The Zero Dollar Car, gives boards a sharp frame for a question most are still avoiding: when sensor data is worth more than the product that generates it, what business are we actually in? He works across automotive, insurance, smart home, mobile and public infrastructure. Leaders get a view of how the same data economics are restructuring multiple sectors at once, not a single-industry case study. Through Ellis & Associates he advises companies on the commercial reality of connected-product strategy. The keynote content is grounded in current client work, not retrospective career stories. Biography highlights Former Global Technologist and Head of the Ford Developer Program, Ford Motor Company Author, The Zero Dollar Car: How the Revolution in Big Data will Change Your Life (#1 Amazon Best Seller, Auto Industry) Founder and Managing Director, Ellis & Associates, management consultancy at the automotive, consumer, connectivity and software intersection Led the team that delivered SmartDeviceLink, the open-source platform now used by Toyota, Mazda, Subaru and others Prior senior leadership roles at Motorola across engineering, product management, software, services and strategy Featured on NBC’s TODAY Show on the future of connected vehicles and data Biography The cars on the road today produce more usable data per mile than the entire commercial internet did a decade ago. Most of that data still ends up captured by the manufacturer, the platform owner, or the insurer, rarely by the customer who generated it. That asymmetry is the operating question behind John Ellis’s work. As Global Technologist and Head of the Ford Developer Program, Ellis ran the team that delivered SmartDeviceLink, the open-source platform underneath Ford’s AppLink and now adopted by Toyota, Mazda and Subaru. He saw, from inside, how a global manufacturer turns a vehicle into a software platform and what that does to the economics of the product. His book The Zero Dollar Car takes that operating insight and pushes it to its logical end. If sensor data is valuable enough, the vehicle itself becomes a loss leader, financed by what it tells the world while it moves. The argument is now playing out across insurance, smart home, mobility infrastructure and public-space management, each sector that Ellis & Associates currently advises. What Ellis brings to a senior audience is the rare combination of having built one of the early connected-product platforms at scale and then translating that experience into a clear commercial argument that boards in any sector can apply to their own products. The Motorola years sit underneath: two decades inside a company that learned, expensively, what happens when a hardware business misreads a software shift. Key speaking topics Connected vehicles and the future of mobility Data monetisation and the economics of sensor data Business model disruption in hardware industries Software platforms inside traditional manufacturing Smart cities and public-space management Technology disruption across automotive, insurance and smart home Ideal for Boards and executive teams in automotive, mobility, insurance and infrastructure CTOs, CDOs and Chief Digital Officers in product and manufacturing businesses Heads of strategy and corporate development assessing platform and connected-product plays City, transport and public-sector leaders managing connected infrastructure decisions Audience outcomes A clear view of how value migrates from the connected product to the data it generates, and what that does to incumbent business models A working frame, drawn from The Zero Dollar Car, for assessing where their own products sit on that curve Concrete examples from automotive, insurance and public infrastructure of who is winning and losing the data argument A sharper question set for board and executive conversations on connected-product strategy

Why organisations work with John Ridding He ran the playbook the rest of the news industry copied. The FT moved to a paywall in 2002, a metered model in 2007, and trial-led subscriptions in 2015, reaching one million subscribers in 2019 and 2.9 million paying users by 2023. He brings the inside view of a cross-border acquisition that worked. The 2015 sale of the FT from Pearson to Nikkei is one of the cleanest examples of a Japanese parent acquiring a Western media asset without breaking it. He has signed the first UK national publisher licensing deal with OpenAI, which gives him a current operator perspective on how content businesses negotiate with foundation model companies, not a commentator’s view. He spent 35 years inside one institution and ran it for almost 20. That tenure is unusual at his level and gives him a coherent argument about long-horizon transformation rather than a sequence of quarterly bets. Biography highlights Chief Executive Officer of the FT Group, May 2006 to June 2025. Special Executive Director of Nikkei, parent company of the Financial Times since 2015. Honorary Chairman of the Financial Times following his transition from CEO. Previously Publisher of FT Asia and Chairman of Pearson Asia, 2003 to 2006. Foreign correspondent for the FT in Seoul, Paris and Hong Kong, with reporting from China, Japan, India and Indonesia. First-class honours degree in Philosophy, Politics and Economics, Oxford University. Biography The reader-revenue model now treated as orthodoxy across global news media did not exist as a serious commercial strategy when the Financial Times began charging for online journalism in 2002. The decision was contested inside the building and dismissed outside it. Two decades later, it is the model the New York Times, the Washington Post and most of the European broadsheets have adopted in some form. John Ridding ran that experiment to scale. As CEO of the FT Group from 2006 to 2025, he took the paper from print-led economics to a paying audience of 2.9 million and revenues of GBP 500m, with more than two-thirds of revenue from digital subscriptions. The headline numbers matter, but the operating choices behind them are what executives in other sectors find useful: how to price confidently when the market expects free, how to redesign the product around habit rather than transactions, how to build a direct data relationship with a reader. He also managed two structural events most CEOs never face. The 2015 sale of the FT from Pearson to Nikkei moved a British editorial institution into Japanese ownership without disturbing the journalism. In April 2024 the FT became the first UK national publisher to license its content to OpenAI, an early test of how content owners negotiate with foundation model companies on terms rather than waiting to be scraped. Before running the business he reported from it. Postings in Seoul, Paris and Hong Kong covered the Asian financial crisis, the rise of China as a commercial power, and the early years of the Eurozone. That reporter background is the throughline. He talks about the digital subscription business the way a foreign correspondent talks about a country, in specifics, not abstractions. Key speaking topics Subscription and reader-revenue business models Digital transformation of legacy businesses AI and the future of content, media and intellectual property Cross-border M&A and post-acquisition integration Global business through the lens of news and capital flows Leadership of long-horizon transformation The economics of trust in a fragmented information market Ideal for CEOs and CFOs of subscription, media, publishing and content businesses Boards of legacy companies designing direct customer-revenue strategies Chief Strategy and Chief Commercial Officers wrestling with pricing in commoditising markets Senior teams negotiating content, IP or data licensing terms with AI platforms Audience outcomes A clear account of how a legacy business shifted from advertising to direct customer revenue, with the sequencing decisions that made it work A framework for thinking about pricing, product and data as one operating system rather than three departments An informed read on what content owners are actually negotiating with foundation model companies, beyond the headlines A view on cross-border integration that treats culture and editorial autonomy as commercial assets, not soft factors

Why organisations work with Jonas Kjellberg He has lived the full venture cycle at the level most leadership teams only theorise about: founding member of Skype’s leadership group, head of Internet Investments at Kinnevik backing Zalando and HelloFresh, then founder again at NORNORM. The Gear Up framework, developed with Stanford’s Tom Kosnik and Lena Ramfelt and published by Wiley, gives executives a structured way to diagnose where a business model will break before they commit capital. He brings the operator’s view on how Skype actually generated revenue and scaled commercially, not the founding myth. That distinction is what makes his sessions useful for boards thinking about commercial models, not just product. His current work at NORNORM puts him inside a circular, subscription-based business model with IKEA as a co-founder investor, which gives him a current case study on how subscription and sustainability economics interact. Biography highlights Co-creator and former member of the leadership team at Skype, with operating responsibility on the commercial side. Co-author of Gear Up (Wiley/Capstone, 2014) and Business Creation, with Stanford’s Lena Ramfelt and Tom Kosnik. Lecturer on entrepreneurship and sales culture at Stanford University and the Stockholm School of Economics. Former Head of Internet Investments at Kinnevik, leading roughly EUR 700m of investment into Zalando, Rocket Internet, Avito, Lamoda, Jabong, and HelloFresh. Founder and Chairman of NORNORM, a circular, subscription-based office furniture company co-founded with Inter IKEA, which raised EUR 110m in scale-up funding led by Verdane. Founder of Player:IO and former senior advisor at BCG Digital Ventures. Biography Skype was a small Stockholm team trying to work out whether voice-over-IP could ever be a real business. Jonas Kjellberg sat inside that team as part of the founding leadership group, focused on the commercial engine that turned a free product into a company eBay was prepared to pay for. That experience, of seeing exactly which business model decisions made the venture scalable and which nearly broke it, became the raw material for everything that followed. After Skype, he moved to the investor side as Head of Internet Investments at Kinnevik, deploying around EUR 700m into Zalando, Rocket Internet, Avito, Lamoda, Jabong, and HelloFresh. That seat gave him a comparative view across consumer internet bets that most operators never get. He saw which models survived contact with real markets and which collapsed under their own assumptions. Out of that operating and investing work came Gear Up, written with Stanford’s Tom Kosnik and Lena Ramfelt and published by Wiley in 2014. The book sets out a nine-component framework for testing whether a business model is actually viable before scaling it. It is now used in entrepreneurship classrooms at Stanford and the Stockholm School of Economics, where Kjellberg lectures on venture creation and sales culture. He is now back inside an operating business as founder and chairman of NORNORM, a circular, subscription-based office furniture company built with Inter IKEA as a co-founding investor and now backed by Verdane in a EUR 110m round. For executive audiences, this matters because it gives him a live case study on subscription economics and circular business models, drawn from a company he is currently running. Key speaking topics Business model innovation and venture design Scaling consumer technology businesses Sales culture and commercial growth Circular and subscription business models Corporate venturing and intrapreneurship Entrepreneurial decision-making under uncertainty Ideal for Boards and executive teams evaluating new ventures, spin-offs, or commercial model changes Chief Strategy Officers and Heads of Innovation responsible for new business creation Corporate venturing units and incubators inside large companies Founders and senior operators inside scale-up companies preparing for the next stage of growth Audience outcomes A clear way to stress-test a business model against the nine components of the Gear Up framework before committing capital A first-hand account of the commercial decisions that made Skype a scalable business, useful as a reference case for current bets A working view of how subscription and circular models change unit economics, drawn from NORNORM A sharper sense of which venture decisions are reversible and which lock the business in Direct comparison points from a portfolio that includes Zalando, HelloFresh, and Rocket Internet

Why organisations work with Jonathan Reichental He has run the work he now speaks about. As CIO of the City of Palo Alto and CIO of O’Reilly Media, he owned budgets, projects and consequences, which is a different proposition to commenting on them from a research desk. The Palo Alto tenure produced a first-place category ranking in the Digital Cities Survey, a verifiable outcome rather than a claim of impact. His book catalogue, led by Smart Cities For Dummies with multiple follow-on titles across data governance, analytics and cryptocurrency, gives audiences accessible reference material they can share inside their own teams after the session. His adjunct teaching positions at UC Berkeley and the University of San Francisco, combined with LinkedIn Learning courses and a Forbes column, mean his explanations of emerging technology are built for non-specialist audiences without losing technical accuracy. He covers the breadth of the current executive agenda, quantum, AI, blockchain, smart cities, data governance, with the same pragmatic framing, which suits leadership audiences that need one session to cover multiple priorities. Biography highlights Founder and CEO of Human Future Former Chief Information Officer, City of Palo Alto, California; Palo Alto achieved first-place category ranking in the Digital Cities Survey during his tenure Former Chief Information Officer of O’Reilly Media; senior technology leadership at PricewaterhouseCoopers Adjunct professor at UC Berkeley and the University of San Francisco Author of Smart Cities For Dummies, Data Governance For Dummies, Data Analytics & Visualization All-in-One For Dummies and Cryptocurrency QuickStart Guide Forbes contributor; LinkedIn Learning course creator; recognised on CXOTalk’s 20 Influential CIOs list Biography Smart cities is one of the most hyped categories in public-sector technology and one of the hardest to deliver. Jonathan Reichental’s credibility starts with the fact that he did the delivery job. As Chief Information Officer of the City of Palo Alto, he led the technology work that produced a first-place category ranking in the Digital Cities Survey, on a public-sector budget and under the accountability that comes with it. The book that followed, Smart Cities For Dummies, is now one of the most widely used introductions to the field. His private-sector track record sits alongside. Earlier roles include CIO of O’Reilly Media and senior technology leadership at PricewaterhouseCoopers. The combination, public-sector, publishing-and-tech, and global consulting, is the reason his framing on digital transformation holds up in front of different audiences. He now runs Human Future, the advisory, investment and education firm he founded to focus on emerging technology strategy. The writing and teaching extend the same thesis. Alongside the smart cities titles, he has authored or co-authored Data Governance For Dummies, Data Analytics & Visualization All-in-One For Dummies, Cryptocurrency QuickStart Guide and The Apps Challenge Playbook, teaches as an adjunct professor at UC Berkeley and the University of San Francisco, contributes a column to Forbes and creates LinkedIn Learning courses. His recognition on CXOTalk’s 20 Influential CIOs list and Government Technology’s Top 25 Doers, Dreamers and Drivers places him inside the peer group his corporate and public-sector audiences consult anyway. For boards, city governments, utilities and enterprise CIOs trying to make real decisions about AI, quantum computing, blockchain and smart-infrastructure investment, Reichental brings the unusual combination of an operator’s record, a teacher’s clarity and a published author’s reference library. Key speaking topics Smart cities and digital government Emerging technology strategy (AI, quantum, blockchain) Data governance, analytics and the CIO agenda Public-sector technology leadership Digital transformation for enterprise and city organisations Ethics in technology leadership Ideal for CIOs, CDOs and chief transformation officers setting or refreshing digital strategy City governments, utilities and public-sector organisations running smart-city or digital-services programmes Executive committees and boards needing a single session to level-set on emerging technologies Technology conferences and industry summits requiring an author-led keynote with operator credentials Audience outcomes A structured view of which emerging technologies are production-ready, which are near-term, and which are further out Specific reference cases from Palo Alto and other smart-city programmes on what actually works in public-sector digital delivery A clearer executive framing of data governance, analytics and AI choices, grounded in the relevant For Dummies material Practical prompts for translating emerging-tech strategy into a 12- to 24-month roadmap A shareable reading list and follow-on LinkedIn Learning courses for leadership teams

Why organisations work with Jonathan Reynolds His research framework on omnichannel retail – built over four decades at Oxford through direct partnerships with Tesco, the British Retail Consortium, Eurocommerce, and retail associations in eight countries, gives leadership teams a structural diagnosis of competitive change, rather than a trend description. Navigating the New Retail Landscape (Oxford University Press, 3rd edition 2025) draws on over 40 international case studies to make a specific argument: the retailers that win redesign the enterprise, not just the channel mix. Audiences leave with a reference framework, not just a perspective. Reynolds leads OXIRM, the UK’s only dedicated university research institute for retail management, giving him an institutional vantage point that neither management consultants nor industry analysts can replicate. His research consistently interrogates the “death of the high street” narrative and offers a more rigorous counter-argument: physical retail is not dying, but its strategic logic has changed fundamentally. That distinction matters to boards making long-term investment decisions. As a regular contributor to the BBC, Financial Times, The Economist, and Wall Street Journal, he translates peer-reviewed research into language that executive teams and boards can act on directly. Biography highlights Associate Professor in Retail Marketing and Deputy Dean (External Relations), Saïd Business School, University of Oxford Founding member and Academic Director, Oxford Institute of Retail Management (OXIRM), since 1999 Co-author, Navigating the New Retail Landscape: A Guide for Business Leaders (Oxford University Press; 3rd edition, 2025) Deputy Director, ESRC Smart Data Research geographic data service (GeoDS) – joint initiative of Oxford, Liverpool, Edinburgh and UCL Vice-Principal and Governing Body Fellow, Green Templeton College, Oxford Keynote speaker, World Retail Congress Regular media contributor: BBC, Financial Times, The Economist, The Guardian, The Wall Street Journal Visiting Professor, Amos Tuck School of Business Administration, Dartmouth College Biography In 1985, a research commission from Tesco brought Jonathan Reynolds to Oxford to examine how new technology would reshape retail operations. Four decades later, Reynolds is Associate Professor in Retail Marketing and Deputy Dean at Saïd Business School. The structural question that commission raised of how a retail enterprise stays competitive when its environment is being redrawn, has never been more pressing. Reynolds is the founding Academic Director of the Oxford Institute of Retail Management, a role he has held since 1999. OXIRM is the UK’s only dedicated university research centre for retail management. Reynolds uses it to run sustained research partnerships with practitioners and policymakers including the British Retail Consortium, Eurocommerce, and retail associations in Estonia, Finland, Greece, Malaysia, New Zealand and the UK, giving his analysis a data foundation that industry commentary rarely achieves. His central argument, developed across three editions of Navigating the New Retail Landscape (OUP, 3rd edition 2025), is that the retailers who survive the current period of disruption are not those who add channels most quickly. Drawing on over 40 international case studies, Reynolds and co-author Alan Treadgold show that success requires redesigning the enterprise: its capabilities, its leadership model, and its understanding of what physical stores are strategically for. The book is now a standard reference for senior retail executives and strategy teams internationally. Reynolds is a keynote speaker at the World Retail Congress and a regular analytical voice for the BBC, Financial Times, The Economist, and The Wall Street Journal. His research sits inside peer-reviewed journals and inside boardroom conversations simultaneously: a combination that is less common than it should be, and that gives his arguments their particular authority. Key speaking topics Omnichannel and e-commerce strategy Retail business model innovation Technology adoption and digital transformation in retail The strategic role of physical stores Retail entrepreneurship and innovation Retail productivity and workforce capability Retail development, planning and location strategy Consumer data and retail intelligence Ideal for Chief Executive Officers and strategy directors of retail and consumer-facing enterprises Chief Commercial Officers and Chief Marketing Officers navigating channel complexity Real estate and property investors with significant retail exposure Policy teams and government bodies working on town centres, high streets, and retail planning Audience outcomes A clearer framework for distinguishing between channel complexity and genuine competitive strategy An evidence-based analysis of where physical retail creates value and where it no longer does, drawn from 40+ international case studies A more precise understanding of the organisational capabilities and leadership behaviours that separate retail winners from those adding digital layers without structural change Exposure to current Oxford research on consumer data, retail geography, and market evolution that does not typically reach practitioner audiences Language and reference points for board-level conversations about long-term retail investment and transformation