Business Strategy & Growth speakers

Why organisations work with Simon Moore He runs a working behavioural science consultancy, IB (formerly Innovationbubble), with documented commercial case results including a 51% conversion uplift for a fashion brand and an 11% churn reduction in a banking client. He is a chartered psychologist with a PhD in psychobiological psychology, not a populariser of other people’s research, which is rare in the behavioural-economics speaker market. He won the Gold Retail Nudge Award in 2015 for retail behavioural work, a credential that maps directly to commercial decision-makers. His client list spans BBC, HSBC, Aviva, Virgin Atlantic, Pfizer, Sony, FedEx, Microsoft and the Financial Times, so the work has been pressure-tested in regulated, high-stakes commercial environments. He moves between consumer-facing strategy and internal employee behaviour, which lets the same engagement speak to a CMO and a CHRO without breaking apart. Biography highlights CEO and Partner of IB (Innovationbubble), an award-winning behavioural science consultancy applying psychology to commercial strategy. PhD in psychobiological psychology and Chartered Psychologist with the British Psychological Society. Former Academic Leader in Psychology at London Metropolitan University. Co-author of the undergraduate textbook “Complete Psychology” (first edition 2008). Winner of the Gold Retail Nudge Award (2015) for behavioural work with retail clients. Has advised commercial clients including BBC, HSBC, Aviva, Virgin Atlantic, Pfizer, Sony, FedEx, Microsoft and the Financial Times, and is a regular UK media commentator on consumer psychology. Biography Most commercial strategies are built on what people say they will do. Surveys, focus groups, stated-preference research, customer panels. The data is clean, the models are tidy, and the behaviour at the till, the renewal point, or the checkout button still surprises everyone. That gap is where Dr Simon Moore works. Moore is a Chartered Psychologist with a PhD in psychobiological psychology and CEO of IB, the behavioural science consultancy he founded as Innovationbubble. The firm uses psychological methods, not opinion, to investigate why customers and employees actually behave as they do, then translates those findings into pricing decisions, brand communications, retention design and internal change programmes. Clients have included BBC, HSBC, Aviva, Virgin Atlantic, Pfizer, Sony, FedEx, Microsoft and the Financial Times. Before founding the consultancy, he was Academic Leader in Psychology at London Metropolitan University and is co-author of the textbook “Complete Psychology”, used on undergraduate degree programmes. The academic foundation matters because most of the behavioural-economics speaker market is built on a few thin layers of summary. Moore is one of a small group of practitioners who built the underlying science before commercialising it, and the difference shows up in the specificity of what he recommends. In 2015, Innovationbubble won the Gold Retail Nudge Award for retail behavioural work. The case studies that travel with him are unusually concrete for the field: a 51% conversion uplift through reworked product descriptions in fashion, an 11% churn reduction in a banking client. He is a regular UK media voice on consumer psychology and behavioural intervention, but the booking case is operational, not editorial: he is hired by commercial leaders who have run out of conventional explanations for the numbers in front of them. Key speaking topics Behavioural science in commercial strategy Consumer decision-making and the say-do gap Psychology of brand communication and storytelling Customer loyalty, trust and retention Pricing, value perception and choice architecture Psychology of organisational change and employee behaviour The psychology of AI and human response to automated systems Ideal for CMOs, brand directors and customer experience leads are facing flat returns on conventional campaigns and CX investments Commercial directors and pricing leads working on retention, subscription and value-perception problems CHROs and change leads running internal behaviour-change programmes alongside the consumer-side work Boards and executive teams in regulated sectors (financial services, healthcare, telecoms) where customer trust drives commercial outcomes Audience outcomes A working vocabulary for the psychological drivers behind specific commercial problems they own Concrete examples of behavioural interventions that have moved retention, conversion and trust metrics in named sectors A clear distinction between what behavioural science can credibly do and the marketing claims made on its behalf Direct prompts for re-examining pricing, messaging or CX assumptions that test well in research but underperform in market A more accurate read on how customers and employees will respond to AI-driven products, services and internal tools

Why organisations work with Sina Kahen He has shipped a regulated, complex technology product into a sceptical market. Commercialising Celito, named publicly as the UK’s first orthopaedic robot, gives him operator credibility that very few AI speakers carry. He runs a generative AI company today. VAICE, where he is co-founder and CEO, builds workplace productivity software, which means his views on enterprise AI come from active build decisions, not commentary. His book “The Promised Land of AI” gives leaders a usable strategic playbook for AI adoption, structured around use-case discovery, data readiness, and the build, buy or partner question that most boards stall on. He teaches AI strategy at Imperial College Business School, so the material is tested against MBA cohorts and senior executives every term, not assembled for the stage. He brings a working language for ethics, philosophy and human judgement in AI, drawing on his published philosophical work, without drifting into abstraction that leaves an operating team with nothing to do on Monday. Biography highlights MBA, Imperial College Business School; degree in Biomedical Sciences Guest Lecturer in AI, healthcare and corporate innovation, Imperial College Business School Co-founder and CEO, VAICE, building generative AI software for workplace productivity Former Innovation Business Manager at DeSoutter Medical; led commercialisation of Celito, publicly described as the UK’s first orthopaedic robot Author of “The Promised Land of AI: A Practical Guide to AI for Business” and “Brief Insights on Medical Robotics” Engagements and clients include Google, Amazon, BBC, O2, Shell, Imperial College, InterSystems, Juniper Networks, Ipsen Pharma and Novateur Ventures Biography Celito was the UK’s first orthopaedic robot. Sina Kahen, then Innovation Business Manager at DeSoutter Medical, was the person responsible for bringing it through commercialisation into operating theatres. That work, taking a regulated, high-stakes technology from concept into the hands of surgeons, is the experience he now applies to a different problem: enterprise adoption of generative AI. The current vehicle for that work is VAICE, a company he co-founded and runs as CEO, building generative AI software for workplace productivity. Around it sits his book “The Promised Land of AI: A Practical Guide to AI for Business”, a Guest Lectureship at Imperial College Business School, and engagements with organisations including Google, Amazon, BBC, O2, Shell, InterSystems and Ipsen Pharma. The argument running through all of it is operational. Most companies have proved AI can do something useful. The harder questions, which buyers are now ready to confront, are about strategy: which use cases actually compound, whether to build, buy or partner, how to make data and people ready, and how to govern decisions that cannot be fully explained. Kahen has trained as a Biomedical Scientist and holds an MBA from Imperial, which is one reason his framing of these questions feels closer to medicine than marketing: rigorous about evidence, blunt about what is not yet known. He is also the author of several books on Jewish philosophy, and that interest shows up in the AI work as a refusal to let the human and ethical questions float free of operating practice. Boards do not need another AI ethics policy. They need a way to make defensible AI decisions inside their existing governance, and to take their workforce with them. That is the territory Kahen occupies. Key speaking topics Generative AI strategy for enterprise AI adoption and operating performance AI in healthcare and life sciences Responsible AI and AI governance Build, buy or partner decisions in AI sourcing Innovation and intrapreneurship inside large organisations Philosophy, ethics and the human side of AI Ideal for Boards and executive committees commissioning enterprise-wide AI strategy CIOs, CTOs, Chief Data Officers and Chief AI Officers translating pilots into operating systems Healthcare and life sciences leadership confronting AI, robotics and regulated innovation Heads of Innovation and transformation leads structuring AI portfolios across business units Audience outcomes A working framework for moving AI from pilot into measurable operating performance A clearer view on when to build, buy or partner for AI capability Sharper questions to ask of internal teams and external vendors on data readiness, governance and use-case selection A practical position on AI ethics that holds up inside real operating decisions, not slide decks Language and reference points senior leaders can use to bring the rest of the organisation with them

Why organisations work with Stephane Garelli He created the IMD World Competitiveness Yearbook in 1989, the reference benchmark used by governments and multinationals for more than three decades. When he interprets a country’s position, he is the source, not a commentator on the source. His 2025 book World Competitiveness: Rewriting the Rules of Global Prosperity (Wiley) is the first sustained reframing of his own thesis for the post-globalisation era, which gives boards a coherent argument for capital allocation under fragmentation rather than a list of risks. Thirteen years running the World Economic Forum and the Davos Annual Meetings, plus twelve years advising the European management of Hewlett-Packard, mean his counsel is informed by how senior executives and heads of state actually decide, not how they describe themselves on stage. His positions at IMD and the University of Lausanne, alongside long board service at Sandoz Financial and Banking Holding and Le Temps, place him at the intersection of academic originality and Swiss-grade institutional discipline, an unusual combination among economic speakers. Biography highlights Founder of the IMD World Competitiveness Center and creator of the IMD World Competitiveness Yearbook, the leading annual ranking of national competitiveness since 1989. Professor Emeritus of World Competitiveness at IMD Business School and Professor Emeritus at the University of Lausanne. Former Managing Director of the World Economic Forum and the Davos Annual Meetings for 13 years. Author of Top Class Competitors (Wiley) and World Competitiveness: Rewriting the Rules of Global Prosperity (Wiley, 2025). Former Chairman of FF Sandoz Financial and Banking Holding and long-tenured Chairman of Le Temps, the leading French-language Swiss newspaper. Member of the International Olympic Committee Commission on Sustainability and Legacy, chaired by Prince Albert of Monaco. Biography Most economic commentary on the new global order describes the symptoms. Garelli wrote the underlying framework. In 1989, he founded the IMD World Competitiveness Center and created the World Competitiveness Yearbook, the first systematic annual ranking of how nations build and sustain prosperity. The Yearbook now benchmarks more than sixty economies across hundreds of indicators and remains the reference governments and multinationals reach for when they want to know where a country actually stands. His 2025 book, World Competitiveness: Rewriting the Rules of Global Prosperity, published by Wiley, extends that work into the period after the “golden era of globalization”, the four decades from China’s 1978 opening to the COVID shock. The argument is that the world will remain global but no longer united, and that competitiveness now has to be rebuilt around bloc-level alignment, industrial policy, and resilience rather than open markets. For boards setting capital allocation under sanctions, tariffs, and supply chain rewiring, this is operating guidance, not theory. The institutional spine behind the work is unusual. Thirteen years as Managing Director of the World Economic Forum and the Davos Annual Meetings, twelve years as permanent senior adviser to the European management of Hewlett-Packard, and chairmanship of FF Sandoz Financial and Banking Holding and of Le Temps, the leading French-language Swiss newspaper. He has sat on the IOC Commission on Sustainability and Legacy chaired by Prince Albert of Monaco. He has held faculty positions at IMD and the University of Lausanne, where he is Professor Emeritus at both. The credentials matter because the analysis is informed by how senior leaders actually decide, not how they describe their decisions in retrospect. The earlier Wiley book, Top Class Competitors, defined competitiveness as the ability to manage a set of disparate competencies, including education, security, brand, and individual reinvention, to achieve prosperity. The 2025 work argues that the components have changed but the discipline has not. Key speaking topics World competitiveness in a fragmented global economy The end of the golden era of globalisation National strategy under bloc-level alignment Enterprise competitiveness and value chain reconfiguration Capital allocation and country selection under fragmentation The competitiveness implications of industrial policy Ideal for Boards and executive committees rewriting global strategy under sanctions, tariffs, and bloc-level alignment. CFOs, CSOs, and corporate development leaders making country-level capital allocation decisions. Government, sovereign, and policy audiences benchmarking national competitiveness against credible peers. Senior leadership offsites where the agenda turns on what comes after the open-markets era. Audience outcomes A working frame for what competitiveness now means when blocs, not markets, set the rules. Sharper questions for the board on country exposure, supply chain dependence, and capital allocation under fragmentation. A clearer read on how industrial policy, sanctions, and multi-alignment strategies are reshaping where prosperity now accrues. The vocabulary and evidence base of the IMD World Competitiveness Yearbook applied directly to the audience’s strategic situation.

Why organisations work with Stéphane J.G. Girod Co-author of Resetting Management (Kogan Page, 2021), shortlisted for the Business Book Awards 2022 in Change & Sustainability, with diagnostic tools tested against the agility journeys of LEGO, General Electric, LVMH and ING. Co-edited the Summer 2023 California Management Review special issue on business agility with Julian Birkinshaw of London Business School and Christiane Prange, placing him at the academic centre of how agility is studied and taught. Directs IMD’s Luxury 2050 initiative and the Reinventing Luxury Lab, with named C-suite client work at Richemont, La Prairie, Cartier, PUIG, Mazda and Telenor. His Harvard Business Review article “Restructure or Reconfigure?” (with Samina Karim of Northeastern) gives executives the working distinction that one in three reorganisations get wrong: when to change the underlying structure and when only to recombine units within it. Biography highlights Professor of Strategy and Organizational Innovation at IMD Business School, Lausanne. Co-author, Resetting Management: Thrive with Agility in the Age of Uncertainty (Kogan Page, 2021); shortlisted for the Business Book Awards 2022 in Change & Sustainability. Co-editor of the Summer 2023 California Management Review special issue on business agility, with Julian Birkinshaw and Christiane Prange. Forbes columnist on innovation and transformation in luxury industries. Research published in Harvard Business Review, Organization Science, Strategic Management Journal and Long Range Planning. DPhil in Strategic Management, Saïd Business School, University of Oxford; MBA, Aalto University; speaks seven languages. Forthcoming with Wiley: Purposeful Luxury, on positive-impact sustainability strategies in luxury industries. Member of the World Economic Forum’s Global Future Council on Entertainment and Lifestyle Economy, 2025 to 2026. Biography Most large organisations are not built for the speed at which their markets now change. Strategy cycles run on multi-year horizons. Org charts assume stable competitive advantage. Both premises are under sustained strain in consumer goods, banking, retail and luxury. Stéphane Girod has spent his academic career on the diagnostic question this raises: when planning fails, what replaces it? His book Resetting Management, co-authored with Martin Králik and shortlisted for the 2022 Business Book Awards in Change & Sustainability, sets out a framework for business agility tested against case studies of LEGO, General Electric, LVMH and ING. Agility, in his account, lives at three distinct levels: strategic, organisational, and leadership. Most companies confuse one for another. His base is IMD, where he is Professor of Strategy and Organizational Innovation, leads the Luxury 2050 initiative, and directs the Reinventing Luxury Lab. He works directly with executive teams at Richemont, La Prairie, Cartier, PUIG, Mazda and Telenor on strategy and transformation. His sectoral focus on luxury, retail and consumer goods places him close to the industries where the agility question has become most urgent, where consumer behaviour, digital channels and sustainability pressure are now moving faster than strategic planning can absorb. His research has appeared in Harvard Business Review, Organization Science, Strategic Management Journal and Long Range Planning. With Samina Karim of Northeastern University, his 2017 HBR article “Restructure or Reconfigure?” gave executives a working distinction between two organisational change strategies that produce very different financial results. He co-edited the Summer 2023 California Management Review special issue on business agility with Julian Birkinshaw of London Business School and Christiane Prange. Girod holds a DPhil from Saïd Business School, University of Oxford, and speaks seven languages. He writes a Forbes column on innovation and transformation in luxury industries. His forthcoming book with Wiley, Purposeful Luxury, addresses how luxury houses move sustainability from brand narrative into operating substance. Key speaking topics Business agility in established organisations Strategy under uncertainty Organisational design and reconfiguration Digital execution in large companies Innovation and disruption in the luxury sector Sustainability strategy in luxury and consumer goods Leading large-scale transformation Ideal for Executive teams in luxury, consumer goods, retail and banking facing structural disruption Chief strategy officers and transformation leads designing the next planning cycle Boards of luxury and premium brands navigating polarisation, sustainability pressure and shifts in the Chinese market C-suites running a major reorganisation who need to choose between restructuring and reconfiguring Audience outcomes A working distinction between strategic, organisational and leadership agility, with a diagnostic for which one their company needs first A test for whether the next reorganisation should be a restructure or a reconfiguration, and what each implies financially Specific examples of how LEGO, ING, LVMH and General Electric have succeeded and failed at agility, with the lessons that travel across sectors A sector-specific read on how luxury and consumer-goods incumbents are responding to digital channels, sustainability pressure and shifts in the Chinese market

Why organisations work with Stephanie Akkaoui Hughes She brings the discipline of a long-term investor to the questions boards usually approach as innovation, strategy or M&A. The argument running through her work is that value compounds when capital, attention and design choices are aligned to long time horizons; few speakers can make that case from the operator, founder and investor seats at once. As Co-Founder and CEO of EdenMountain, she has built a marketplace around an entirely new asset class, Enterprise Non-Operating Rights, that lets companies monetise dormant intellectual property without taking on debt or diluting equity. This gives her examples of capital allocation that audiences have not heard from other speakers. Her thesis on innovation, set out in Architecting Interaction (BIS Publishers), translates directly into how she thinks about wealth and value: that lasting outcomes are produced by the contexts and structures you build around them, not by isolated brilliance. She works fluently across institutional and entrepreneurial audiences, from DHL, Guardian Glass, Saint Gobain, the European Commission and Dutch ministries on the corporate side, to the international value investing community at VALUEx and the World of Allocators. She speaks credibly to the behavioural side of long-term decisions: why patience, valuation discipline and time horizon are commercial advantages most organisations are structurally unable to use. Biography highlights Co-Founder and CEO of EdenMountain, the venture pioneering Enterprise Non-Operating Rights (ENORs) as a new asset class for monetising dormant intellectual property. Founder and CEO of AKKA Architects, the Amsterdam studio behind workplace and learning projects for DHL, Guardian Glass, Saint Gobain, the European Commission and several Dutch ministries. Author of Architecting Interaction: How to Innovate through Interactions (BIS Publishers, ISBN 9789463450478). Five years at the Office for Metropolitan Architecture (OMA) in Rotterdam under Rem Koolhaas before founding AKKA in 2012. Active speaker on the international value investing circuit, including VALUEx Switzerland, VALUEx Middle East and the World of Allocators community. Multiple TEDx talks, including TEDxBelfastWomen, TEDxYouth@HNLBilthoven and TEDxAmsterdamED. Biography Most organisations are structured to optimise the next twelve months. Most investors are structured to optimise the next quarter. The discipline of designing for value that compounds over decades, in capital, in organisations and in the contexts that produce both, is the territory Stephanie Akkaoui Hughes has been working in for over a decade. Her route to it is unusual. Trained at the American University of Beirut and then at Rem Koolhaas’s Office for Metropolitan Architecture in Rotterdam, she spent five years inside one of the most intellectually demanding studios in global architecture before founding her own practice, AKKA Architects, in Amsterdam in 2012. AKKA designs workplaces, public buildings and learning spaces for clients including DHL, Guardian Glass, Saint Gobain, the European Commission and a range of Dutch ministries. Her book, Architecting Interaction: How to Innovate through Interactions, sets out the thesis that runs through everything she has built since. Lasting outcomes are produced by the contexts you design around them, not by isolated talent or one-off effort. The same instinct now drives her work as Co-Founder and CEO of EdenMountain, the venture she co-founded around Enterprise Non-Operating Rights, a new asset class that lets companies monetise dormant intellectual property without debt or dilution. That intersection of operator, founder and investor seats shapes how she speaks to senior audiences today: on long-term capital allocation, on decision-making under uncertainty, and on the behavioural and structural conditions that let value compound across cycles. She is an active voice in the international value investing community, including VALUEx Switzerland, VALUEx Middle East and the World of Allocators. Key speaking topics Long-term value investing and capital allocation Decision-making under uncertainty Building value that endures: designing organisations and portfolios for the long term New asset classes and the monetisation of dormant intellectual property Behaviour, bias and patience in long-term commercial decisions Architecting Interaction: innovation as a designable practice Entrepreneurial leadership across architecture, fintech and capital Ideal for CEOs, founders and boards wrestling with how to allocate capital and attention against decade-long time horizons rather than quarterly cycles. Heads of innovation, strategy and corporate development looking at dormant IP and underused assets as a potential source of growth without dilution. Investor and family office audiences interested in long-term, fundamentals-driven approaches to capital allocation and decision-making. CHROs and heads of workplace responsible for offices and ways of working that have to produce more than seat efficiency. Audience outcomes A direct account of how patience and valuation discipline operate as commercial advantages, drawn from her practice as a private investor and active member of the international value investing community. A working definition of innovation as a property of designed contexts and interactions, not a property of individual talent, with the four-stage method from her book to test against. A concrete example of capital structuring in practice, through EdenMountain and the ENOR asset class, that audiences will not have encountered elsewhere. A vocabulary that lets strategy, innovation, capital and workplace functions argue for the same long-term outcome in the same terms.

Why organisations work with Stephen M. R. Covey He treats trust as a measurable economic input, not a cultural sentiment. The Speed of Trust sets out a framework, the 4 cores and 13 behaviors, that converts trust into quantifiable effects on speed and cost. His operating record gives the argument weight. As President and CEO of Covey Leadership Center, he grew the firm into the largest leadership development company in the world before its integration with Franklin Quest, with publisher sources citing a sixty-seven-fold increase in shareholder value during his tenure. Trust & Inspire gives senior leaders explicit operating content for the shift away from command and control, a transition that has been described in management literature for decades but rarely defined in practical terms. He writes from inside the discipline, not outside it. He leads FranklinCovey’s Global Speed of Trust Practice and has worked with organisations across business, government, military, education, healthcare, and NGOs in more than fifty countries. His authority on the subject is independently recognised. Trust Across America/Trust Around the World awarded him its Lifetime Achievement Award for “Top Thought Leaders in Trust”. Biography highlights Author of The Speed of Trust, New York Times and #1 Wall Street Journal bestseller, translated into 22 languages, over 2 million copies sold (Simon & Schuster). Author of Trust & Inspire, Wall Street Journal bestseller, named #1 Leadership Book of 2022 by the Outstanding Work of Literature Awards. Former President and CEO of Covey Leadership Center, which under his leadership became the largest leadership development firm in the world. Co-founder and current leader of FranklinCovey’s Global Speed of Trust Practice; co-founder of CoveyLink Worldwide. Harvard MBA. Has taught trust and leadership in over fifty countries to business, government, military, education, healthcare, and NGO audiences. Lifetime Achievement Award for “Top Thought Leaders in Trust” from Trust Across America/Trust Around the World. Biography Trust is usually treated as the residue of culture, something an organisation either has or does not have. The Speed of Trust argues the opposite: trust is an economic variable, with direct and measurable effects on the speed at which work moves and the cost at which it gets done. The book has sold more than two million copies and been translated into 22 languages, and it remains the reference work in the field. The author is Stephen M. R. Covey. Before he wrote it, he ran the company that taught his father’s The 7 Habits of Highly Effective People to the world. As President and CEO of Covey Leadership Center, he led the strategy that turned the firm into the largest leadership development company in the world; publisher records cite a sixty-seven-fold increase in shareholder value during his tenure. The credibility of his trust thesis sits on that operating record. His second book, Trust & Inspire, takes the argument into leadership style. The case is direct: command and control was an industrial-age design, and most organisations still use it without naming it. Trust and Inspire describes the alternative in operating terms, not in slogans. The book was a Wall Street Journal bestseller and was named #1 Leadership Book of 2022 by the Outstanding Work of Literature Awards. He holds an MBA from Harvard Business School, leads FranklinCovey’s Global Speed of Trust Practice, and has taught the work in more than fifty countries across business, government, military, education, healthcare, and NGO settings. Trust Across America/Trust Around the World awarded him its Lifetime Achievement Award for “Top Thought Leaders in Trust”, recognition from the body that has tracked the discipline for the longest. Key speaking topics Organisational trust Trust as a driver of speed and cost Trust-based leadership The 4 cores and 13 behaviors of high-trust leaders The shift from command and control to trust and inspire Leadership credibility High-trust culture and organisational performance Ideal for CEOs, executive teams, and boards setting the leadership tone for the organisation CHROs and chief people officers redesigning leadership development and culture programmes Transformation, M&A, and post-restructure leaders rebuilding credibility with employees and stakeholders Senior leadership conferences, partner meetings, and government leadership audiences Audience outcomes A working definition of trust as an economic variable, with named effects on the speed and cost of execution The 4 cores and 13 behaviors framework for diagnosing where trust is being earned, eroded, or paid for A clear distinction between command and control leadership and trust and inspire leadership, with operating content for the shift Specific moves for extending, restoring, and embedding trust at the team, organisation, and stakeholder levels A language senior leaders can use with their teams to make trust an explicit competency in hiring, promotion, and performance

Why organisations work with Stephen Shapiro He treats innovation as a portfolio of small, structured bets rather than a culture programme, which is why his work lands with CFOs and operating leaders, not just innovation teams. His 25 Lenses framework, set out in Invisible Solutions, gives leadership teams a working tool for reframing the questions behind a stalled initiative, rather than another model to admire and shelve. He built and ran Accenture’s 20,000-person process and innovation practice, so the advice is grounded in operating a function at scale, not in observing one. Senior corporate audiences trust him with active programmes: 3M, P&G, Nike, Marriott, NASA, Microsoft, Capital One, and Johnson and Johnson are among the organisations that have brought him in to work on real innovation problems. The 2015 Speaker Hall of Fame induction and Senior Fellow appointment at The Conference Board signal that the speaking craft and the underlying research both meet a serious institutional bar. Biography highlights Senior Fellow, The Conference Board. 15-year career at Accenture, where he built the firm’s 20,000-person process and innovation practice. Inducted into the Speaker Hall of Fame (CPAE) by the National Speakers Association in 2015. Author of seven books, including Best Practices Are Stupid, named 800-CEO-READ’s best innovation and creativity book of the year, and Invisible Solutions, an INDIE Award winner. Industrial Engineering, Cornell University; Certified Speaking Professional (CSP) designation; six-year term on the NSA Board of Directors. Has worked with leadership teams in over 50 countries, including 3M, P&G, Marriott, Nike, NASA, Microsoft, Capital One, Honda, and Johnson and Johnson. Biography Most corporate innovation programmes fail in the same place. They generate ideas faster than the operating model can absorb them, and the executive committee eventually quietens down because the cost is visible and the return is not. The problem is rarely a shortage of creativity. It is a missing discipline for choosing which questions to spend money on. That is the problem Stephen Shapiro has spent twenty-five years working on. At Accenture he co-led the business process reengineering practice, then built the firm’s 20,000-person process and innovation practice. The shift from efficiency work to growth work shaped the argument that runs through his books: innovation is an operating capability, not a culture, and it can be managed with the same rigour as any other portfolio. His seven books trace that argument. Best Practices Are Stupid, named 800-CEO-READ’s best innovation and creativity book of the year, makes the case for small structured bets over large transformational programmes. Invisible Solutions sets out 25 Lenses for reframing the questions behind a stalled initiative. Pivotal, published in 2024, takes the same discipline into how organisations create stability while continuing to change. The recurring thesis is that better questions are cheaper and more useful than more answers. The institutional credentials reinforce the work. He is a Senior Fellow at The Conference Board, was inducted into the Speaker Hall of Fame (CPAE) in 2015, and holds the Certified Speaking Professional designation. Clients including 3M, P&G, Nike, Marriott, NASA, and Microsoft have brought him in for active innovation programmes rather than thought-leadership set pieces, which is the more useful test of where his work actually lands. Key speaking topics Innovation as a managed corporate discipline Question reframing and problem definition Portfolio approaches to innovation investment Culture and team composition for innovation Stability and adaptability in uncertain markets Growth strategy beyond best-practice benchmarking Ideal for CINOs, heads of innovation, and R&D leaders running enterprise programmes CEOs and strategy leaders trying to convert innovation activity into commercial results Transformation sponsors and operating committees rebuilding the innovation function after a stalled programme Large industrials, financial services, consumer goods, and healthcare organisations with complex internal innovation portfolios Audience outcomes A working method for reframing the strategic question behind a stalled initiative, drawn from the 25 Lenses framework A clear case for replacing large transformational bets with structured small ones, and the financial logic to defend it internally A diagnostic for which innovation activities are producing learning and which are producing motion Specific examples of how named Fortune 500 clients have restructured innovation portfolios, with the trade-offs made visible Language a senior leader can use the next morning to challenge their own innovation roadmap

Why organisations work with Steve Blank Co-creator of the Lean Startup methodology, the operating logic most corporate innovation programmes are now built on, taught by the person who designed it. His Lean LaunchPad curriculum became the National Science Foundation’s I-Corps, now the standard for commercialising research at the NSF, NIH and U.S. Department of Energy. Co-founder of Stanford’s Hacking for Defense programme and the Gordian Knot Center for National Security Innovation, with direct experience deploying innovation methodology inside the U.S. defence and intelligence community. Twenty-one years inside eight Silicon Valley startups, with four IPOs including E.piphany. He built what he teaches before he taught it. Named one of 12 Masters of Innovation by Harvard Business Review and listed on the Thinkers50 global ranking of management thinkers. Biography highlights Adjunct Professor at Stanford University and Senior Fellow for Entrepreneurship at Columbia University. Author of The Four Steps to the Epiphany, The Startup Owner’s Manual, and Hacking for Defense: Innovation Doctrine. May 2013 Harvard Business Review cover story, “Why the Lean Start-Up Changes Everything,” defined the field. Co-founder of Stanford’s Gordian Knot Center for National Security Innovation; served on the Defense Business Board and the U.S. Navy’s Science and Technology Advisory Board. Lean LaunchPad class taught at 75+ universities globally; Hacking for Defense at 70+, with more than 70 dual-use startups and over $350 million in follow-on funding. Eight Silicon Valley startups across 21 years, four IPOs, including E.piphany, Zilog, MIPS and SuperMac. Biography Startups search for a business model. Large companies execute one. Conflating the two is what makes most corporate innovation programmes underperform: they apply planning, forecasting and accountability tools designed for known businesses to activities that are inherently exploratory. Steve Blank’s argument, developed across two foundational books and a 2013 Harvard Business Review cover story, is that innovation has to be run as a managed discipline with its own operating logic. The Lean Startup methodology he co-created treats new ventures as a search process, where customer development, hypothesis testing and minimum viable products replace the business plan as the primary instrument of decision-making. His credibility on this is built from doing the work, not just teaching it. He spent 21 years inside eight Silicon Valley startups, four of which went public, including E.piphany. He then took the same methodology into the U.S. federal system: his Lean LaunchPad curriculum was adopted by the National Science Foundation as I-Corps, now the standard for commercialising research at the NSF, NIH and Department of Energy. His Hacking for Defense programme, co-founded at Stanford with Joe Felter and Peter Newell, has produced more than 70 dual-use startups and over $350 million in funding. He teaches at Stanford, Columbia and Berkeley, advises the Department of Defense, and co-founded Stanford’s Gordian Knot Center for National Security Innovation. Harvard Business Review has named him one of 12 Masters of Innovation; Thinkers50 ranked him among the global top 50. The reason corporate audiences book him is straightforward: he is one of very few people who has built innovation processes that work inside the most rigid bureaucracies in existence, and he can show a senior team how to do the same. Key speaking topics Lean Startup methodology Corporate innovation at scale Customer development and business model search Entrepreneurship Disruption and incumbent response Innovation inside government and defence Ideal for Chief Innovation Officers and corporate venture leaders Boards and executive teams designing or resetting innovation programmes Government and defence leaders responsible for technology adoption and commercialisation Founders, scale-up CEOs and corporate accelerator leadership Audience outcomes A working distinction between executing a known business model and searching for a new one, with the implications for how each should be resourced, measured and led. The operating logic behind customer development, hypothesis testing and minimum viable products as decision-making instruments inside large organisations. Examples from the Lean LaunchPad, NSF I-Corps and Hacking for Defense programmes showing how the methodology has been deployed at federal scale. A diagnostic for why most corporate innovation programmes produce pilots and proofs-of-concept without commercial outcomes.

Why organisations work with Steven van Belleghem His Diamond in the Rough framework addresses a specific, documented paradox: Bain research shows 80% of CEOs consider their company customer-centric; only 8% of customers agree. Van Belleghem gives executive teams a precise diagnosis for this failure and a structured path out of it, not a motivation to try harder. His six books spanning the shift from social commerce (The Conversation Manager) through AI’s impact on customer relationships (Customers the Day After Tomorrow) to the execution problem (A Diamond in the Rough) mean audiences arrive with context. The keynote becomes a working session rather than a first exposure. His investor position in Hello Customer, an AI-driven customer experience platform, means his claims about AI and CX come from operational skin in the game, not conference-circuit commentary. He makes AI relevant to commercial and marketing leaders without requiring a technology background, situating AI investment specifically in terms of what it does to customer expectations and competitive differentiation. His thinking has been tested in front of organisations where customer experience is not an internal initiative but a revenue-critical priority: Disney, Mastercard, Heineken, Rabobank, Airbus and Salesforce are among his documented client base. Biography highlights Adjunct Professor of Marketing at Vlerick Business School; guest lecturer at London Business School Author of six international bestselling books on customer experience, including When Digital Becomes Human, Customers the Day After Tomorrow, The Offer You Can’t Refuse, and A Diamond in the Rough: over 150,000 copies sold in seven languages A Diamond in the Rough featured by Forbes as the #1 pick in its Top 10 must-read business books for 2024 Co-founder of Nexxworks, a global innovation and inspiration agency, and Snackbytes, a creative content agency Investor in Hello Customer (AI-driven CX platform) and iO Digital Board director of Plan International Belgium Clients include Disney, Mastercard, Heineken, Booking.com, Rabobank, Airbus, Salesforce and Google; regular keynote speaker at Oslo Business Forum Biography Research by Bain puts a number on one of the most persistent problems in commercial strategy: 80% of CEOs describe their company as customer-centric; only 8% of customers agree. Steven van Belleghem has spent twenty years studying that gap: why it exists, why it persists despite genuine investment, and what it actually takes to close it. His six books trace the problem across different phases of digital change. The Conversation Manager addressed the shift toward social and conversational commerce. When Digital Becomes Human made the case that automation, done right, creates more space for meaningful human contact, not less. Customers the Day After Tomorrow mapped how AI would reshape customer expectations before most organisations had an AI strategy to speak of. A Diamond in the Rough, recommended by Forbes as the #1 business book of 2024, takes the execution problem head-on: over 100 concrete actions for organisations that have the ambition but are stuck at the intention stage. Van Belleghem is Adjunct Professor of Marketing at Vlerick Business School and a guest lecturer at London Business School. He co-founded Nexxworks, an inspiration agency that runs global innovation tours for executive teams, and is an active investor in Hello Customer, an AI-driven customer experience platform. These are not decorative credentials, they place his arguments in direct contact with the operational realities he describes. His work is directly relevant to organisations facing a specific commercial pressure: AI is accelerating the baseline of what customers expect, and the companies that win on experience do so through culture and execution discipline, not technology spend alone. That argument has been made in front of audiences at Oslo Business Forum and tested with client organisations including Disney, Mastercard, Heineken, Rabobank, Airbus and Salesforce. Key speaking topics Customer experience strategy and execution Customer-centric culture and organisational behaviour AI and the future of customer relationships Digital transformation and competitive baseline The gap between CX ambition and CX delivery Long-term customer value and loyalty strategy Human experience in an automated world Ideal for Chief Marketing Officers and Chief Customer Officers leading experience transformation Commercial leadership teams where customer retention and loyalty are revenue-critical Executive and board-level audiences shaping digital and AI investment strategy Organisations that have invested in CX programmes and are not seeing the returns they expected Audience outcomes A specific framework for diagnosing the gap between customer-centric intention and customer-felt reality Clearer understanding of how AI is raising the competitive baseline for customer expectations – and what that means for strategy now Concrete, actionable steps for embedding customer culture at an organisational level, beyond the leadership team A reframe of digital investment: technology as a means to better human relationships, not a substitute for them A shared language for leadership teams to discuss CX execution failure without attributing it to effort or intent

Why organisations work with Stuart Rose He has run a defensive takeover at the highest level in British retail. M&S beat Sir Philip Green’s bid in 2004 with Rose as chief executive, three weeks into the job. He turned Arcadia around and sold it for over £800m, then took on the M&S turnaround the same decade. Two CEO-led recoveries in adjacent businesses, a year apart. He authored the 2015 Better Leadership for Tomorrow review for the Department of Health, the standing reference document on why NHS hospital leadership underperforms and what to do about it. Plan A at M&S was the first time a FTSE retailer treated sustainability as a board strategy with capital attached, not a CSR report. Rose committed £200m and signed his top suppliers in private before launch. Sits in the House of Lords as Baron Rose of Monewden and chaired Ocado Group from 2013 to 2021. Buyers get a perspective shaped by both governance and operating accountability. Biography highlights Former Chief Executive (2004 to 2008) and Executive Chairman (2008 to 2011) of Marks & Spencer. Former Chairman of Ocado Group (2013 to 2021) and Chairman of Asda (2021 to 2024), with day-to-day executive leadership at Asda from September 2024. Former Chief Executive of Arcadia Group, Argos, Booker plc and Burton Group. Author of the 2015 NHS leadership review commissioned by the Secretary of State for Health, Better Leadership for Tomorrow. Knighted in the 2008 New Year Honours for services to retail and corporate social responsibility. Conservative life peer: Baron Rose of Monewden, created 2014. Biography Marks & Spencer was three weeks into a hostile bid from Sir Philip Green when Stuart Rose was appointed chief executive in May 2004. The defence held. What followed was a six-year programme that restored profit, rebuilt the supply base, and put sustainability at the centre of the operating plan rather than the CSR report. Plan A launched in 2007 with 100 commitments across climate, waste, raw materials, fair partnership and health. The framing was deliberately blunt: there is no Plan B. £200m of capital was committed up front, and the largest M&S suppliers were briefed privately before launch so the public commitment was already operationally backed. The retail track record runs deeper than M&S. As chief executive of Arcadia from 2000, he led the turnaround that culminated in the £800m sale of the group in 2002. Earlier, he ran Argos, Booker plc, where he engineered the merger with Iceland to form the Big Food Group and the Burton Group. The 2015 NHS leadership review for the Department of Health applied the same operating discipline to a non-commercial setting, with 19 recommendations on talent, accountability and visible frontline leadership. He chaired Ocado Group from 2013 to 2021 and took the chair at Asda in November 2021, stepping into executive responsibilities in September 2024 to stabilise the business. He sits in the House of Lords as Baron Rose of Monewden. Key speaking topics Turnaround leadership in large consumer businesses Defended takeover bids and board response Sustainability as an operating strategy Public sector reform and NHS leadership Corporate governance and the chair role UK retail and the future of the high street Ideal for Boards and chairs of large consumer or retail businesses are going through performance recovery Public sector leadership audiences responsible for hospital, trust or system reform CEO and CFO offsites where the agenda is restoring investor and workforce confidence Sustainability and ESG forums where the audience is past narrative and into capital allocation Audience outcomes A working account of how a defended takeover changes board behaviour and the CEO calendar in the first 90 days. The decisions behind Plan A, including how Rose secured supplier alignment before public launch. A clear view of why NHS leadership underperforms and which of the 2015 review recommendations still apply. The chair’s perspective on when to intervene executively and when to hold back, drawn from the Ocado and Asda chairmanships.

Why organisations work with Sue Garrard She has operated inside one of the most scrutinised corporate sustainability programmes in the world – accountable for 72 time-bound targets, managing teams across 180 markets, and delivering the commercial result: Unilever’s sustainable living brands growing 67% faster than the rest of the portfolio. She was part of the four-person leadership team that handled Kraft Heinz’s hostile takeover approach – giving her first-hand experience of the moment ESG strategy is tested by investor pressure in real time. She brings a specific, transferable argument: that sustainability is not a constraint on commercial performance but, if properly embedded, a measurable driver of brand growth. She has the data to demonstrate it. Her advisory work spans financial services (Lloyds Bank, NatWest), consumer goods (Mars, Danone, Heineken), and retail (Primark, O2) – sectors with structurally different ESG pressures – which means she can hold a credible board conversation across industries, not just in one. As Chair of Trustees at Blueprint for Better Business and a Fellow at the Cambridge Institute for Sustainability Leadership, she is positioned at the intersection of corporate practice and governance – not a pure consultant, not a pure academic. Biography highlights Former Executive Vice President, Sustainable Business and Communications, Unilever (2014–2018) – accountable for the Unilever Sustainable Living Plan across 180 markets Founder, Sue Garrard Consulting (2019–present); advisory clients include Mars, ABF/Primark, Lloyds Bank, NatWest Banking Group, Danone, Heineken, Natura, O2, the RHS, and the BBC Chair of Trustees, Blueprint for Better Business (founder trustee) Fellow, Cambridge Institute for Sustainability Leadership (CISL); tutors on senior executive education programmes Visiting Fellow, Cranfield School of Management; Fellow of the RSA Ranked 13th in Forbes’ Top 100 Women Sustainability Influencers Worldwide (November 2020) Board member, Energy & Climate Intelligence Unit Former Director General, Customer Strategy and Communications, UK Department for Work and Pensions Biography At Unilever, Sue Garrard held responsibility for the Unilever Sustainable Living Plan – 72 quantified, time-bound targets, teams across 180 markets, and a direct mandate to make sustainability a driver of brand performance. By the time she left in 2018, Unilever’s sustainable living brands were growing 67% faster than the rest of the portfolio and representing 70% of company growth. That is not a communications outcome; it is a commercial one, and it was achieved by connecting ESG commitments to operational accountability across the business. She was also part of the four-person team, led by the CEO, that managed the rebuttal of Kraft Heinz’s hostile takeover bid. That experience – sustainability strategy meeting acute investor pressure – gives her a board-level fluency that most advisers in this space do not have. She understands what it looks like when a company’s long-term purpose is tested by short-term market logic. Since founding Sue Garrard Consulting in 2019, she has advised boards and executive teams at Mars, Danone, Lloyds Bank, NatWest, ABF/Primark, Heineken, O2, and others across consumer goods, financial services, and retail. Both Primark and the Royal Horticultural Society launched public sustainability strategies in 2021 built on her work. She tutors on CISL’s senior executive education programmes at Cambridge, and serves as Chair of Trustees at Blueprint for Better Business. Forbes placed her 13th in its global ranking of the top 100 women sustainability influencers in 2020. Her public argument, consistently made across interviews and platforms, is direct: sustainability is not a moral addition to business strategy – it is business strategy, and the organisations that treat it otherwise are building structural risk into their commercial model. Key speaking topics Corporate sustainability strategy and commercial integration ESG governance and board accountability Sustainable brand growth and marketing Stakeholder and investor scrutiny Net zero strategy and organisational transition Purpose-led business leadership Public–private sector leadership Ideal for Boards and C-suite executives navigating ESG accountability and investor pressure Chief Sustainability Officers and sustainability leadership teams building or overhauling strategy Brand and marketing leadership teams connecting sustainability to growth Organisations in financial services, consumer goods, or retail at a strategic inflection point on sustainability Audience outcomes A clearer framework for connecting sustainability targets to commercial performance metrics, not just reporting obligations Practical understanding of what large-scale ESG integration looks like operationally – including where it fails and why A more credible way to articulate the business case for sustainability to boards, investors, and senior leadership teams Insight into how to navigate investor and stakeholder scrutiny when sustainability commitments are challenged Perspective on the governance structures that sustain long-term sustainability commitment through leadership and market cycles

Why organisations work with Sung Won Sohn His forecasting record is one of the few in the economics profession that has been publicly audited. The Wall Street Journal has repeatedly ranked him the most accurate forecaster in the country, including first place in 2006 and a top-three ranking in 2012 as the only academic in the top ten. Analysis built from inside three institutions most economists only write about. Dr. Sohn served as a Senior Economist on the President’s Council of Economic Advisers, as Chief Economist at Wells Fargo, and as President and CEO of Hanmi Financial Corporation in Los Angeles. A Pacific-rim lens that US-focused commentators rarely offer. Korean-born and long specialised in trans-Pacific trade, he reads US-China and US-Korea exposure the way someone who has tracked those flows for four decades does. Constant presence in live financial coverage. Reuters, CNN, CNBC, NBC, and Bloomberg cite him regularly on Fed decisions, inflation prints, and tariff announcements. Audiences hear what is shaping markets this week, in the language of the data that week. Biography highlights Professor of Finance and Economics, College of Business Administration, Loyola Marymount University Former Senior Economist on the President’s Council of Economic Advisers at The White House Former Executive Vice President and Chief Economist at Wells Fargo Bank; former President and CEO of Hanmi Financial Corporation in Los Angeles Named the most accurate economic forecaster in the United States by the Wall Street Journal in 2006, with top-five rankings from the same publication in 2010 and 2012 Named to Time Magazine’s Board of Economists; one of the five most accurate US forecasters by Bloomberg News; most accurate forecaster for the Western States by Blue Chip Publications Author of Global Financial Crisis and Exit Strategy and The New Economy; Chair of the Investment Committee at LACERS, overseeing a multi-billion-dollar public pension fund; Director, Western Alliance Bancorporation Biography In 2006, the Wall Street Journal named its most accurate economic forecaster in the United States. The winner was running what he himself described as a one-man operation against forecasting teams at Goldman Sachs, Citibank, and Bank of America. His name was Sung Won Sohn. The Journal has returned to him in the years since, at one point ranking him the only academic in the country’s top ten forecasters. The forecasting record is built from a career that has sat on three different sides of the economic question. Dr. Sohn served as a Senior Economist on President Nixon’s Council of Economic Advisers, with a brief covering the Federal Reserve and financial markets. He then spent three decades inside Northwest National Bank as it became Wells Fargo, rising to Executive Vice President and Chief Economist. In 2005 he crossed the table entirely, becoming President and CEO of Hanmi Financial Corporation in Los Angeles. Today Dr. Sohn is Professor of Finance and Economics at Loyola Marymount University’s College of Business Administration and president of SS Economics, his own consulting firm. Reuters, CNN, CNBC, NBC, and Bloomberg cite him routinely on Fed decisions, jobs data, and tariffs. His books Global Financial Crisis and Exit Strategy and The New Economy address the questions that still sit on most board agendas. What sets the commentary apart from other US-based macro voices is a Pacific-rim lens. Korean-born and formerly chief executive of a Korean-American bank in Los Angeles, Dr. Sohn has tracked trans-Pacific trade flows for four decades. He reads US-China and US-Korea exposure the way someone who has lived on both ends of those flows reads them. He also sits on the Board of Directors at Western Alliance Bancorporation and chairs the Investment Committee at LACERS, the Los Angeles City Employees’ Retirement System. Key speaking topics US economic forecasting and the Federal Reserve Inflation, interest rates, and monetary policy International trade, tariffs, and non-tariff barriers The Pacific-rim economy and US-China relations AI and the future of business and productivity Digital currencies and the future of payments Competitive strategy in a volatile economy Ideal for CFOs, treasurers, and finance leadership teams needing a clear read on Federal Reserve policy and interest rate direction Board directors and investment committees making decisions sensitive to inflation, tariffs, and global trade flows CEOs and strategy leaders in manufacturing, retail, banking, and logistics with material exposure to US-China and Pacific-rim trade Asset managers, pension trustees, and financial advisers who need a macro voice with a publicly verified forecasting record Audience outcomes A forecast of where US growth, inflation, and interest rates are likely to move over the next two to four quarters, and the indicators that matter most A reading of US-China and US-Korea trade dynamics that goes beyond the headlines, including the non-tariff barriers that often matter more than the tariffs themselves A sharper sense of how AI is actually reshaping pricing, productivity, and labour markets, grounded in specific company examples A way to pressure-test their own planning assumptions against someone who has sat inside both the Council of Economic Advisers and a major bank’s forecasting team