Gestion du changement

Why organisations work with Lilah Jones She has run the room she is now coaching. Two decades inside Microsoft, Oracle, and Google Cloud, including a stint as head of corporate sales for North Central U.S., means her advice carries the weight of someone who carried a number. Her Activation Methodology gives leaders a structured way to break decision deadlock, not a pep talk. Audiences leave with a sequenced plan for the next ninety days, owned by named people. She speaks to the operator’s problem during transitions: how to keep a team executing while the strategy, structure, or leadership above them is still being rewritten. She built and led inside a sales organisation that grew Google Cloud from a standing start into one of the largest enterprise franchises in tech, and she draws her examples from that environment rather than from secondary research. Biography highlights Roughly nine years at Google, including a role on Google Cloud’s founding sales team and head of corporate sales for North Central U.S. Earlier enterprise sales and sales-management roles at Microsoft and Oracle. Adjunct faculty at Suffolk University’s Sawyer Business School, teaching working professionals. Creator of the Activation Methodology, the framework behind The Activated Leader keynote and her eight-week Activated Leader group coaching programme. Has spoken for and worked with organisations including Microsoft, Google, HP, WISE, DePaul University, NIST, Lesbians Who Tech, and Women of Influence. Biography Most leadership programmes assume the bottleneck is skill. Inside large enterprises during a restructure or strategy reset, the bottleneck is usually decisions. Capable managers stop committing because the next layer up is still moving, and entire quarters disappear into preparation that never ships. Lilah Jones spent roughly two decades inside that environment. She joined Google Cloud’s founding sales team and later ran corporate sales for the North Central U.S., after earlier sales and management roles at Microsoft and Oracle. The through-line of that career is selling and managing while the surrounding business is being rebuilt, which is the same condition most of her clients now face. The work she does today turns that operator experience into a method. Her Activation Methodology, taught through The Activated Leader keynote and an eight-week group coaching programme, is built around a single move: getting leaders from analysis to commitment with a clear, sequenced plan and named owners. The named keynotes around it, including Courage as a Carry-On and Manage Your Blindspots, address the adjacent problems of feedback, self-advocacy, and the personal cost of stalled decisions. She also teaches, as adjunct faculty at Suffolk University’s Sawyer Business School, and has worked with organisations including Microsoft, Google, HP, WISE, DePaul University and NIST. The audience she is most useful to is the layer of senior managers and directors who are expected to drive a transition without the authority to redesign it. Key speaking topics Leading through transitions and restructures Executive decision-making under uncertainty Sales leadership and high-performing commercial teams Psychological safety and feedback culture Career transitions for senior operators Transformation execution inside large enterprises Ideal for CROs, CCOs and sales leadership running through reorganisation, integration or new go-to-market models Heads of leadership and executive development designing programmes for director and VP populations CHROs and transformation leads running enterprise-wide change where middle-layer execution is the constraint Women in leadership networks and senior-women development programmes inside large organisations Audience outcomes A named method for moving a stalled leadership team from review to commitment within a defined window. Specific language for separating the decisions that need more analysis from the ones that have been ready to make for weeks. A clearer view of how feedback culture and psychological safety either accelerate or quietly block execution. Concrete examples from inside Google Cloud, Microsoft and Oracle of how senior leaders behave when their own ground is shifting.

Why organisations work with Lior Arussy He has the documented Mercedes-Benz USA case: a dealer network that moved from ninth to first in customer satisfaction, with 25,000 employees engaged through 80 full-day programmes. His method treats customer experience as an execution problem, not a brand or service problem. The deliverable is behavioural change at the frontline, tied to revenue and retention. He brings a published intellectual track. Seven books, including Next Is Now (Simon & Schuster) on building organisations for continuous change, and 300+ articles, with regular contributions to Harvard Business Review and Chief Executive. He has run more than 200 corporate transformations through Strativity, with clients including Mercedes-Benz, Royal Caribbean, Thomson Reuters, HSBC, SAP, FedEx, and Johnson & Johnson. The reference base is unusually deep for a CX speaker. His Generative AI keynote work addresses what the technology does to customer expectations and to the operating model of customer-facing teams. It is positioned as a strategic conversation, not a tooling demo. Biography highlights Founder and CEO of Strativity Group, a global customer experience and strategy execution consultancy operating across multiple countries. Author of seven books, including Next Is Now (Simon & Schuster, 2018), Passionate and Profitable (Wiley, 2005), and Customer Experience Strategy. 300+ published articles, with regular contributions to Harvard Business Review and Chief Executive media. Led the Mercedes-Benz USA customer experience transformation, taking the dealer network from ninth to first in customer satisfaction. Named to the Global Gurus customer service and customer experience rankings; recipient of the CRM Magazine “Influential Leaders” award. MBA, Weatherhead School of Management, Case Western Reserve University. Previously held executive positions at Hewlett-Packard. Biography Most customer experience programmes do not fail at the strategy stage. They fail when an engaged steering committee meets a frontline that has been trained to comply with policy rather than own a customer outcome. Arussy has spent two decades closing that gap inside large organisations. He founded Strativity Group in 2003 and has since led more than 200 corporate transformations across customer experience, employee engagement, and strategy execution. The Mercedes-Benz USA work is the cleanest illustration: a dealer network that moved from ninth to first in customer satisfaction after 25,000 employees were engaged through 80 full-day programmes. A European logistics client he advised moved from 3% to 44% annual organic growth in two years. The work is consistently anchored in measurable commercial change, not in survey scores or brand language. The published track behind the consulting is substantial. He has written seven books, including Next Is Now (Simon & Schuster, 2018) on building organisations that thrive under continuous change, and Passionate and Profitable (Wiley, 2005) on why customer strategies typically fail. He has published more than 300 articles, including in Harvard Business Review, and contributes regularly to Chief Executive media. His current keynote work extends into the implications of generative AI for customer expectations and the operating model of customer-facing teams. For a senior buyer, the value is access to a CX practitioner who has done the work at scale and writes about it with the directness of someone who has watched it succeed and fail in real organisations. The references run from Mercedes-Benz and Royal Caribbean to HSBC, SAP, and Johnson & Johnson. Key speaking topics Customer experience as commercial growth strategy Strategy execution and behavioural change at the frontline Customer-centric culture and employee engagement The generative AI-empowered customer Leading continuous change and organisational reinvention Personal agency and ownership in transformation Ideal for Chief Customer Officers, CXOs, and Chief Marketing Officers leading enterprise-wide CX programmes. CEOs and COOs evaluating the gap between customer strategy and operating reality. Transformation and change leaders responsible for embedding new behaviours across large, distributed workforces. Boards and leadership teams in retail, financial services, automotive, hospitality, logistics, and B2B technology. Audience outcomes A practitioner’s account of what separates CX programmes that move revenue from those that move only dashboards. A clearer picture of how generative AI is reshaping customer expectations and the work of customer-facing teams. The five steps from Next Is Now applied to the audience’s own change environment. Named case material from Mercedes-Benz, Royal Caribbean, and other Fortune 500 transformations. A direct challenge to the policy-and-consistency model of customer service, with the alternative framed in operational terms.

Why organisations work with Lisa Bodell She attacks the root cause most innovation programmes ignore. Her thesis is that complexity, not a lack of ideas, is what stops large companies from changing. She brings a tested operational toolkit, including the “Kill a Stupid Rule” exercise and the Why Simple Wins toolkit, that teams can run inside the business the week after the keynote. Her client list runs through hard-to-move organisations such as Pfizer, Lockheed Martin, Bloomberg, Google, SAP and Citigroup, where the simplification argument has to survive contact with regulated, matrixed environments. Her two Routledge books, Kill the Company (Axiom Best Business Book Award, 2014) and Why Simple Wins, give leadership teams a shared language and a structured method that outlasts the session. She is a working operator, not only a writer. She has run FutureThink for more than two decades and writes monthly for Forbes, so the material is being pressure-tested in the field continuously. Biography highlights Founder and CEO of FutureThink, an innovation and simplification training firm working with global enterprise clients since 2003. Author of Why Simple Wins (Routledge) and Kill the Company (Routledge / Bibliomotion), the latter an Axiom Best Business Book Award winner. Monthly contributor to Forbes; quoted or published in Fast Company, WIRED, The New York Times, Inc., Bloomberg Businessweek, Harvard Business Review, FOX News and CNN. TEDxNormal speaker, “How Simplification is the Key to Change”. Named to the Forbes “50 Leading Female Futurists” list in 2020. Has taught innovation at American University and Fordham University, and worked with clients including Pfizer, Lockheed Martin, Bloomberg, Google, SAP and Citigroup. Biography Most innovation problems inside large companies are not idea problems. The pipeline is full. The strategy decks exist. What is missing is room to act on any of it, because calendars, approval chains and legacy rules have absorbed the working week. This is the territory Lisa Bodell has built a career on. She is the founder and CEO of FutureThink, which she launched in 2003 to do something narrower and more useful than most innovation consulting. Rather than add another framework, FutureThink helps leadership teams remove. Remove low-value meetings, remove obsolete rules, remove the tasks that consume capacity without producing decisions. The argument is that simplification is the precondition for innovation, not a side benefit. That argument runs through her two books with Routledge, Kill the Company and Why Simple Wins. Kill the Company, which won the 2014 Axiom Best Business Book Award, is built around a simple inversion: instead of asking how to grow, ask how a competitor would put you out of business, and act on the answer. Why Simple Wins extends the method into a practical toolkit for stripping out the work that does not matter, with exercises like “Kill a Stupid Rule” that have been used inside companies including Pfizer, Lockheed Martin, Bloomberg and Google. Bodell writes monthly for Forbes and has been featured in Fast Company, WIRED, The New York Times, Harvard Business Review and Bloomberg Businessweek. Forbes named her to its 2020 list of 50 Leading Female Futurists. The reason senior teams keep booking her is narrower than that profile suggests. She gives leaders a defensible reason, and a method, for taking things off the plate. Key speaking topics Organisational simplification Innovation and disruption Killing complexity in large organisations Future of work and ways of working Change and culture transformation Provocative questioning as a leadership tool Creating capacity for higher-value work Ideal for CEOs and executive teams trying to free up capacity inside complex, matrixed organisations. Chief Strategy, Transformation and Innovation Officers running enterprise-wide change programmes. Operations and HR leaders auditing meetings, rules and processes that no longer earn their place. Leadership offsites and innovation summits where the brief is to provoke, not to inform. Audience outcomes A direct case for treating complexity, not idea generation, as the binding constraint on innovation. A set of named exercises, including “Kill a Stupid Rule” and the Why Simple Wins toolkit, that teams can run on Monday morning. A sharper question set for leadership meetings, modelled on the Kill the Company method. A shared language for distinguishing low-value busywork from work that produces decisions and outcomes. Permission, from a credible outside voice, to remove rather than add.

Why organisations work with Lizzy Yarnold One of two athletes in history to defend an Olympic skeleton title, and the only British Winter Olympian ever to retain a gold. The credibility of repeating the result, not just achieving it once, is the central proof point. Speaks from a sport where mistakes are measured in hundredths of a second and decisions happen at 80mph. The transfer to high-stakes commercial decision-making is direct, not metaphorical. Brings the inside view of UK Sport’s Girls4Gold talent-identification programme, a system designed to find and develop performers from outside the obvious pipeline. Useful for HR and talent leaders thinking about non-traditional pathways. Comfortable in honest territory: she retired after a vestibular disorder, a chest infection at the Games, and surgery on her knee and back. The story of what high performance costs is part of the offer, not glossed over. Sits on the British Olympic Association athlete commission and works as a BBC analyst, so the perspective is current rather than retrospective. Biography highlights Olympic gold, women’s skeleton, Sochi 2014 – winning margin of 0.97 seconds, the largest in Winter Olympic skeleton history. Olympic gold, women’s skeleton, PyeongChang 2018 – the first British athlete to retain a Winter Olympic title. World Championship gold (Winterberg, 2015) and European Championship gold (Igls, 2015), completing skeleton’s grand slam alongside Olympic and World Cup titles. Overall Skeleton World Cup winner, 2013-14 season. OBE for services to skeleton (2018), upgraded from MBE awarded in 2014. Honorary doctorate of science, University of Kent (2018). BBC analyst for Winter Olympic skeleton and luge coverage. Member of the British Olympic Association athlete commission. Biography The 2014 Sochi gold was won by 0.97 seconds. In a sport where podium positions are usually settled by hundredths, that margin is closer to a different category of performance than a different result. Lizzy Yarnold won that race after fewer than four years on the international circuit. Then she did it again in PyeongChang, the first British athlete to retain a Winter Olympic title. The route in is worth noting. Yarnold was a club-level heptathlete identified by UK Sport’s Girls4Gold programme in 2008, a scheme built specifically to find Olympic-level athletes from outside the established sporting pipeline. She went from sled debut to Olympic champion in roughly five years, trained at Team Bath, and read Geography and Sport & Exercise Science at the University of Gloucestershire. What organisations get from her is the part of high performance that does not photograph well. The 2018 campaign was run through a vestibular disorder that affected her balance, a chest infection during the Games, and surgery on her knee and back shortly afterwards. The lesson she draws from it is operational rather than inspirational: how to keep making the right small decision when the conditions for the right big one have disappeared. Since retiring she has worked as a BBC analyst for Winter Olympic skeleton and luge coverage and sat on the British Olympic Association athlete commission. Corporate audiences have included Deloitte, Jaguar Land Rover, Eli Lilly, The Pipeline, and the Royal Military Academy Sandhurst. Key speaking topics Sustained high performance Resilience under pressure Talent identification and non-traditional pathways Goal setting and execution discipline Team performance in elite environments Leadership through preparation Managing change after peak success Ideal for Senior leadership teams entering a second strategic cycle after a major win High-performance and sales teams operating in narrow-margin environments HR and talent leaders rethinking pipelines and identification Graduate, leadership development and emerging-talent programmes Audience outcomes A grounded view of what defending a position takes once the original conditions have changed A specific account of how elite athletes structure preparation, recovery and competition decisions An honest framing of the cost of high performance, useful for wellbeing and retention conversations A model for talent identification drawn from a programme designed to find outliers, not develop incumbents A compelling, named-stakes story of two Olympic finals, told first-hand

Why organisations work with Lord Sebastian Coe He has led, end to end, one of the largest peacetime delivery programmes a UK organisation has ever attempted: the London 2012 bid, build, and Games. Few speakers can talk about institutional execution at that scale from inside the room. As President of World Athletics since 2015, he has run a global federation through doping scandals, Russian sanctions, prize-money reform, and gender-eligibility policy. The case material is contemporary, contested, and useful to any board navigating reputational risk. He moves credibly between elite performance, political office, and institutional governance. That breadth lets him address both the human side of leadership and the structural side without flattening either. He brings a working operator’s view of stakeholder management: IOC, host governments, sponsors, broadcasters, athletes, media. Buyers wrestling with multi-principal accountability get a practitioner, not a commentator. Biography highlights President of World Athletics since 2015; member of the International Olympic Committee since 2020. Chair of the London 2012 bid and of LOCOG, the organising committee that delivered the Olympic and Paralympic Games. Chairman of the British Olympic Association, 2012 to 2016. Conservative MP for Falmouth and Camborne, 1992 to 1997; Chief of Staff to William Hague as Leader of the Opposition; created Baron Coe of Ranmore in 2000. Two-time Olympic 1500m gold medallist (Moscow 1980, Los Angeles 1984); set twelve world records across middle-distance events. KBE (2006), Companion of Honour (2013); author of Running My Life: The Autobiography (Hodder & Stoughton, 2012). Biography The London 2012 bid was three points behind Paris in the final IOC stretch. The committee changed chairs, brought in a new presentation, and won the host vote in Singapore on 6 July 2005. The work that followed, seven years of build, contracts, security, transport, and ceremony, finished on time and inside its public envelope. That is the institutional record buyers come to hear about. What sits behind it is unusual. Coe was an Olympic 1500m champion in 1980 and 1984 and held twelve world records before he left the track. He then served as a Conservative MP for Falmouth and Camborne, became Chief of Staff to William Hague, and was created a life peer in 2000. By the time he chaired LOCOG he had already worked at close range on how political institutions actually function under stress. Since 2015 he has been President of World Athletics. The federation he inherited was in the middle of the Russian doping crisis and faced an open question about whether its own governance was credible. The decade since has involved sanctions, reform of integrity systems, the introduction of prize money at the Olympic Games, and contested decisions on transgender and DSD eligibility in elite competition. None of those calls were uncontested; all of them were made. He brings to a corporate audience a working knowledge of leadership where the stakeholders are not aligned, the deadline does not move, and the public verdict arrives the same week as the decision. That is the part of the experience that translates. Key speaking topics Leadership of complex institutions under public scrutiny Delivering large-scale programmes against fixed deadlines Governance reform and integrity in international organisations Stakeholder management across political, commercial, and civic principals Building and sustaining high-performance cultures Legacy, reputation, and long-horizon decision-making Transitioning from individual performance to institutional leadership Ideal for Boards and executive teams running multi-stakeholder organisations where regulators, governments, and the public are all in the room CEOs and transformation leads delivering large programmes against fixed external deadlines Public-sector and federated bodies facing reform under reputational pressure Senior leadership audiences in sport, broadcasting, infrastructure, and major-event delivery Audience outcomes A working frame for setting and holding direction when stakeholders do not share interests Specific case material from London 2012 and a decade at World Athletics on integrity, reform, and crisis response Sharper sense of how to manage the gap between elite performance and institutional leadership Perspective on legacy, reputation, and the trade-offs that surface late in long programmes A direct read on what high-stakes accountability looks like from the inside of the room

Why organisations work with Lorraine Heggessey She has led turnarounds across three very different sectors: a flagship public broadcaster, a private-equity-backed independent producer, and a senior royal charity. Few speakers can compare an operating challenge across that range and be credible on each. She commissioned the decisions that defined a generation of British television, including the revival of Doctor Who and the launch of Strictly Come Dancing. Audiences trust her on risk because she has personally backed the calls that institutions hesitate to make. She built Boom Pictures from a private equity start into the UK’s seventh-largest independent producer in three years, then exited to ITV. She speaks on scale-up and exit with operator detail, not investor abstraction. As CEO of The Royal Foundation, she professionalised a venture philanthropy model addressing mental health and veteran support, working directly with the principals. She is one of a small number of speakers credible on both commercial leadership and complex stakeholder organisations. She is forthright on the practical content of leading women into senior roles, drawing on her own progression to one of British broadcasting’s most scrutinised jobs. The argument is operational, not motivational. Biography highlights First female Controller of BBC One, 2000 to 2005, commissioning Doctor Who (revival), Strictly Come Dancing, Spooks, and Waking the Dead. CEO of TalkbackThames, 2005 onwards, launching Britain’s Got Talent and growing profits by more than 50% in two years. Executive Chair of Boom Pictures, founded in 2012, grown into the UK’s seventh-largest independent producer and acquired by ITV in 2015. CEO of The Royal Foundation of the Duke and Duchess of Cambridge and the Duke and Duchess of Sussex, 2017 to 2019. Chair of the Lyric Hammersmith Theatre (since 2022) and Chair of The Grierson Trust (2014 to 2025). Fellow of the Royal Television Society; Woman of the Year, Women in Film and Television UK Awards, 2005; Peabody Award winner. Biography BBC One was losing to ITV1 in audience share when a new Controller took over in November 2000. Five years later the channel had recommissioned Doctor Who after a sixteen-year absence, launched Strictly Come Dancing, and reclaimed the position of Britain’s most-watched channel. Lorraine Heggessey, the first woman to hold the role, made the commissioning calls that shifted the institutional culture around risk. She left the BBC in 2005 to run TalkbackThames, where Britain’s Got Talent and Take Me Out drove a profit increase of more than fifty per cent inside two years. In 2012 she raised private equity to start Boom Pictures, which within three years was the UK’s seventh-largest independent producer and was sold to ITV in 2015. Few UK operators have moved from running a public-service broadcaster to founding and exiting a commercial production business at that scale. In 2017 she became CEO of The Royal Foundation, the philanthropic vehicle of the Duke and Duchess of Cambridge and the Duke and Duchess of Sussex, with a brief to professionalise its venture philanthropy approach to mental health, veterans, and conservation. She left in 2019, having institutionalised a model that the principals could continue to grow. Her current platforms are the Lyric Hammersmith Theatre, which she chairs, and Channel 4’s Growth Fund, which she has advised for nearly a decade. She is a Fellow of the Royal Television Society and a regular BAFTA and RTS judge. Her authority on change and on senior leadership is grounded in repeated operating experience, not in a single signature thesis. Key speaking topics Leading organisational turnaround Risk-taking and commissioning under public scrutiny Scale-up leadership and exit Intrapreneurial culture inside large organisations Women in senior leadership Mental health at work Stakeholder-heavy non-profit leadership Ideal for CEO, CHRO, and board audiences working through structural change or repositioning. Senior leadership programmes inside large public-service or regulated organisations. Women’s leadership and high-potential talent forums seeking operational, not motivational, content. Founders and scale-up leadership teams preparing for institutional growth or exit. Audience outcomes A direct account of how a senior leader changes the risk appetite of a cautious institution. A working view of intrapreneurial culture from inside organisations that have to deliver under public scrutiny. An operator’s perspective on building and exiting a media business, including the decisions that determine value at sale. A grounded position on women’s progression to the most senior roles, based on lived experience rather than advocacy. A practical frame for addressing mental health at work, drawn from involvement in the Heads Together campaign.

Why organisations work with Lucy Adams A people strategy argument built from running HR at the BBC through the Savile crisis, executive pay-off scandals and the move to Salford, not from a consultancy slide deck. A clear, named thesis from HR Disrupted: treat employees as adults, as consumers and as humans, and rebuild HR practice around those principles rather than legacy process. Practical credibility with HR audiences: Disruptive HR runs ongoing training programmes, a membership community and toolkits, so the keynote is connected to a method leaders can adopt afterwards. A track record of reducing management layers and cost at scale, useful for organisations rethinking structure as well as culture. Direct experience of leading the people function through repeated public crisis, relevant to boards considering reputational and workforce risk together. Biography highlights CEO and founder of Disruptive HR, established 2014. Former Director of HR and executive board member at the BBC. Previously Group HR Director at Serco plc and at law firm Eversheds. Author of HR Disrupted: It’s Time for Something Different (Practical Inspiration Publishing, 2nd edition 2021) and The HR Change Toolkit. Co-host of the Disruptive HR podcast. Led HR through the BBC’s move to MediaCityUK in Salford and the opening of the multi-media newsroom in Broadcasting House. Biography Conventional HR was built for stable organisations, predictable careers and a workforce that did what it was told. That world has gone, but most of the apparatus, the annual appraisal cycle, the nine-box grid, the competency framework, the compliance-led policy stack, is still in place. Adams’ work starts from that mismatch and argues the function has to be rebuilt around how people actually work, not how organisations would like them to. The credibility behind the argument is operational. Adams was Director of HR at the BBC from 2009, sitting on the executive board through a period that included the move to Salford, the opening of the multi-media newsroom in Broadcasting House, executive pay-off scandals and the Savile crisis. She reduced the corporation’s management layer by more than 30%. Before the BBC she was Group HR Director at Serco plc and at the law firm Eversheds. In 2014 she founded Disruptive HR, an agency that now runs training, keynotes and a membership community for HR leaders and senior executives. The method is set out in HR Disrupted: It’s Time for Something Different, published by Practical Inspiration and now in its second edition, with a follow-up volume, The HR Change Toolkit, focused on implementation. The thesis: treat employees as adults, as consumers and as humans, and design people practice accordingly. What separates the work from most “future of work” commentary is that it speaks to the people who own the operating model. The audience is HR directors, COOs and CEOs deciding what to keep, what to discard and what to rebuild in the function that ultimately decides whether strategy gets delivered through people or in spite of them. Key speaking topics Modern HR and people strategy Leading change in complex organisations Employee engagement and the new social contract Leadership through crisis and public scrutiny Culture and organisational reinvention Future of work and workforce design Ideal for CHROs and senior HR leaders rebuilding the people function CEOs and COOs reviewing how the operating model is delivered through people Boards and executive teams navigating reputational or workforce crisis Leadership conferences focused on culture, engagement and change Audience outcomes A clear view of which inherited HR practices are creating drag and which are worth keeping. A named framework for redesigning people practice around adults, consumers and humans rather than legacy process. Practical reference points from running HR through sustained organisational crisis at a public institution. A sharper line between people strategy and the broader business strategy it is meant to deliver.

Why organisations work with Lucy Bloom She has run mission-driven organisations through real turnarounds, including a $7 million fundraising programme at Hamlin Fistula Ethiopia and a model shift from orphanage to community development at Sunrise Cambodia. Her leadership material is drawn from those decisions, not from theory. She is one of a small number of Australian leaders to appear on the global Top 30 #SocialCEOs list, which gives her credibility with audiences that care about purpose translated into delivery. She combines a long commercial career, two decades running a boutique advertising agency, with senior charity leadership. That cross-sector range lets her speak credibly to both corporate and not-for-profit rooms. As a HarperCollins-published author and frequent contributor to ABC, Sky News, the Australian Financial Review and CEO Magazine, she has the public communication craft to hold a senior audience for a full keynote. Biography highlights Founding CEO, Hamlin Fistula Ethiopia (Australia); raised over $7 million for hospitals and a midwifery school in Ethiopia. CEO, Sunrise Cambodia; led the transition from orphanage model to community-first programmes. First and only Australian named to the global Top 30 #SocialCEOs list. Two-time finalist, Telstra Business Woman of the Year Awards. Author of three books across three genres, including the HarperCollins memoir Get the Girls Out (2019). Speaking and writing platform spanning ABC, Sky News, Today, the Australian Financial Review, CEO Magazine and Australian Vogue. Biography Hamlin Fistula Ethiopia is a women’s health charity working in one of the most demanding operating environments in the world. It needed money, a credible Australian operation, and a leader who could hold both the cause and the donor relationships. Lucy Bloom was the founding CEO. Over a few years the Australian arm raised more than $7 million for hospitals and a midwifery school in Ethiopia. She was then headhunted by Sunrise Cambodia, a children’s charity that needed to move away from the orphanage model toward community-first development. She led that transition. She is the first and only Australian on the global Top 30 #SocialCEOs list, a recognition that tracks operating substance rather than profile. Before the charity sector she spent two decades building and running a boutique advertising agency. That commercial track record is why her material lands in corporate rooms as well as not-for-profit ones. Clients she has spoken to include Deloitte, Commonwealth Bank, ANZ, JP Morgan, Amazon Web Services, McDonald’s and Tourism Australia. She is the author of three books across three genres, including the HarperCollins memoir Get the Girls Out, and a regular contributor and interviewee in Australian national media. The throughline across the work is straightforward: how leaders convert conviction into results when the resources are tight and the stakes are real. Key speaking topics Creative leadership Values-based leadership and kindness at work Purpose-driven organisations Resilience and reinvention Storytelling and business communication Change leadership in mission-driven settings Ideal for CEOs and executive teams in mission-driven and purpose-led organisations Boards and leadership teams in not-for-profits and foundations Corporate leadership audiences working on values, culture and purpose Conferences with a women-in-leadership or social-impact track Audience outcomes A working account of how a charity CEO raises seven figures and rebuilds an operating model under constraint. Specific examples of values-based decisions made in real conditions, not as theory. A reframed view of creative leadership as a discipline that produces commercial and social results, not a personality trait. Practical communication craft from a published author and broadcast contributor.

Why organisations work with Luis Maria Huete He brings a named, structured methodology, Clienting, that gives a management team a shared language for customer segmentation, business model alignment, and service mix economics. It is the rare customer-strategy framework with both an academic anchor and four decades of board-room application. He has facilitated senior offsites in more than 800 companies across 70 countries, including Banco Santander, BBVA, Telefonica, Coca-Cola, Repsol, and ISS. The work is execution-focused: redesigning structure, coordination mechanisms, and the operating model behind a strategy. His doctoral work on commercial banking service strategy was named best dissertation of 1988 by the Decision Sciences Institute. The same analytical discipline shows up in the way he treats customer profitability as an operating problem, not a marketing one. He has taught inside Harvard Business School’s Achieving Breakthrough Service and Advanced Management programmes, alongside his chair at IESE. The combined platform gives senior audiences confidence that the frameworks have been pressure-tested in serious academic and corporate settings. He works fluently in English and Spanish, with board-level experience across Europe, Latin America, and Asia. For multinational teams that need a single voice on customer strategy across regions, that range is genuinely scarce. Biography highlights Professor of Operations, Information and Technology at IESE Business School, on faculty since 1982. DBA, Boston University. Fulbright Scholar. Doctoral thesis on commercial banking service strategy awarded best dissertation of 1988 by the Decision Sciences Institute. Author of thirteen management books, including Clienting, Service Management, Leading for the Common Good (2015), 50 Leaders Who Made History (2017), and Leadership and Governance (2025). Faculty contributor to Harvard Business School’s Achieving Breakthrough Service and Advanced Management executive programmes. Regular contributor to Harvard Deusto Business Review and Expansion. Chairs the Advisory Board of Makro and the Instituto de Capital Humano. Board member of Altia, the Instituto Gobernanza y Sociedad, and the International Academy of Management. Biography Customer profitability is an operating problem before it is a marketing one. Most companies cannot say, with any precision, which of their customers earn the margin that funds the rest of the business, or how the service model would need to change if they could. That is the question Huete has spent four decades putting in front of senior teams. His framework, Clienting, gives a management committee a structured way to work that question. It moves through segmentation, business model alignment, service mix, implementation, and performance measurement, treating customer strategy as a coordinated set of operating decisions rather than a brand exercise. The methodology is documented across thirteen books and tested inside the executive programmes of IESE Business School and Harvard Business School, where Huete has taught Achieving Breakthrough Service and Advanced Management. The academic anchor is serious. His doctoral thesis on commercial banking service strategy was named best dissertation of 1988 by the Decision Sciences Institute, and he holds a chair at IESE he has occupied since 1982. Alongside that, he has facilitated senior offsites in more than 800 companies across 70 countries, including Banco Santander, BBVA, Telefonica, Coca-Cola, Repsol, and ISS. He chairs the Advisory Board of Makro and the Instituto de Capital Humano, and writes regularly for Harvard Deusto Business Review and Expansion. What a senior team gets is a working vocabulary for customer strategy and a facilitator who has watched several hundred management committees try to install it. The conversation he runs is rarely about ideas. It is about what to stop doing, which customers to organise around, and how to align the operating model to the answer. Key speaking topics Clienting and customer strategy Service management and service economics Strategy execution and operating model design Corporate culture and senior-team alignment Leadership and governance Family business transitions Customer loyalty and profitability Ideal for CEOs, CCOs and CMOs reviewing customer segmentation and the underlying service economics. Boards and ExCos running a strategy refresh or post-merger operating model redesign. Senior leadership offsites that need a structured outside facilitator on customer strategy and execution. Family business owners and boards navigating governance and succession alongside commercial repositioning. Audience outcomes A working vocabulary for Clienting, segmentation, service mix, and the link from customer loyalty to operating margin. A sharper read on which customer segments the organisation is actually built to serve profitably, and which it is not. A structured view of the gap between stated strategy and operating execution, and where coordination mechanisms break down. Specific examples drawn from senior offsites with European and Latin American multinationals on how the management committee owns customer strategy. A reference set of books and frameworks the team can use after the session to continue the work internally.

Why organisations work with Lyndon Evans He ran one of the most complex engineering programmes in human history. The LHC took fourteen years, twenty member states and roughly nine billion Swiss francs to build, and it produced the 2012 Higgs boson discovery. The lessons translate. He has lived through the kind of public setback most leaders only theorise about. The 2008 quench accident delayed the LHC’s first physics run by more than a year; how he managed the recovery is the case study, not a slide. He is recognised by the engineering profession, not only the physics community. The IEEE Simon Ramo Medal was awarded for systems engineering leadership, which makes him unusually credible with senior technical and operations audiences. He carries the institutional credentials buyers test against: CBE, Fellow of the Royal Society, Fellow of the American Physical Society, Breakthrough Prize laureate. The credentials are useful because the underlying work is real. Biography highlights Project leader of the Large Hadron Collider at CERN, 1994 to 2008 Director of the Linear Collider Collaboration from 2012, coordinating ILC and CLIC programmes 2012 Special Fundamental Physics Prize (Breakthrough Prize) for leadership of the LHC CBE, 2001 New Year Honours Fellow of the Royal Society (2010), Fellow of the American Physical Society (1991), Fellow of the Learned Society of Wales IEEE Simon Ramo Medal (2014) for systems engineering leadership of the LHC Biography The Large Hadron Collider was approved in 1994 and produced its first proton collisions in 2010. The fourteen-year gap is the story. Twenty member states, several thousand physicists and engineers, more than a hundred countries contributing components, and a budget of roughly nine billion Swiss francs had to be held together through funding rounds, design changes and a 2008 magnet quench that delayed the first physics run by more than a year. Lyndon Evans was the project leader who held it. That kind of work earns a different category of recognition. The 2012 Special Fundamental Physics Prize cited his leadership role in the discovery of the Higgs boson. The IEEE Simon Ramo Medal, awarded two years later, cited his systems engineering leadership specifically. He is a Fellow of the Royal Society, a Fellow of the American Physical Society and was appointed CBE in 2001. Since 2012 Evans has directed the Linear Collider Collaboration, the international body coordinating the next generation of particle colliders. The programmes he is now shaping, the International Linear Collider and the Compact Linear Collider, operate on similar timescales and similar coalitions to the LHC. The institutional questions are the same: how to keep a long-horizon scientific commitment alive through political cycles shorter than its delivery window. For corporate audiences the material is not particle physics. It is the management of complexity at a scale most organisations will not encounter, presented by someone who did the job rather than studied it. A Welsh chemist who switched to physics because he found it easier, Evans speaks plainly about coalitions, recovery from public failure, and the discipline of running programmes whose value will not be visible for a generation. Key speaking topics Leadership of large complex programmes Project recovery after public failure International scientific collaboration Engineering at the edge of feasibility Long-horizon delivery under political cycles Science, discovery and public trust Ideal for Boards and executive teams sponsoring multi-year capital or infrastructure programmes Chief operating officers and programme directors running cross-border delivery at scale Engineering and technology leadership audiences in regulated or research-intensive sectors Conferences on innovation, science and the long view of strategic investment Audience outcomes A working sense of what it takes to hold a long-horizon programme together when funding, politics and engineering all move on shorter cycles A specific account of how the LHC team handled the 2008 quench and what credibility recovery actually involved Language for talking about systems engineering and coalition management that translates from physics to business A grounded view of how scientific discovery is produced, useful for leaders sponsoring R&D, deep tech or moonshot programmes

Why organisations work with Magnus Lindkvist He built the academic discipline he speaks from. In 2008 he created the world’s first accredited course in trendspotting and future thinking at the Stockholm School of Entrepreneurship, which gives the work an unusually serious intellectual base for the futurist category. His books are a connected argument, not a back catalogue. Everything We Know Is Wrong, The Attack of the Unexpected, and When the Future Begins set out why most forecasting fails, and his 2025 book with MIT research scientist Bryan Reimer, How to Make AI Useful, applies the same method to the one technology every forecast now has to reckon with. He treats unexpected events as a strategic category, not a footnote. Boards used to thinking in trends get a sharper framework for the shocks that trends cannot predict. He has spent three decades inside the meeting rooms of Fortune 500 boards, ministries, and global institutions, which means the material is calibrated for senior audiences rather than conference floors. The delivery is a deliberate performance. He calls it intellectual acupuncture, and senior buyers consistently book him for sessions where the brief is to change how a leadership team thinks, not to brief them on a topic. Biography highlights Co-author, with MIT research scientist Dr Bryan Reimer, of How to Make AI Useful: Moving Beyond the Hype to Real Progress in Business, Society and Life (LID Publishing, 2025). Creator, in 2008, of the world’s first academically accredited course in trendspotting and future thinking at the Stockholm School of Entrepreneurship, and founder of the consultancy Pattern Recognition (2005). Author of further books on creativity and crisis recovery, including Minifesto, Creative Friction (with music journalist Jan Gradvall), The Reset Book, and The Dare to be Different Book. Has advised and presented to Fortune 500 boards, government ministries, and global institutions. MSc in Business and Economics, Stockholm School of Economics; degree in film production, UCLA. Over 1,000 keynotes delivered to corporate, institutional, and government audiences across roughly three decades. Biography Most forecasting fails for the same reason. It extrapolates the present and underweights everything that arrives from outside the model. Magnus Lindkvist has spent three decades building a more honest discipline around that problem, and a body of work that takes long-term thinking seriously as a leadership skill. The intellectual base is unusual for the futurist category. In 2008 he created the world’s first accredited course in trendspotting and future thinking, at the Stockholm School of Entrepreneurship, after founding his consultancy Pattern Recognition in 2005. The trio of books that anchors his speaking work, Everything We Know Is Wrong, The Attack of the Unexpected, and When the Future Begins, runs as a connected argument: trends matter, the events that break them matter more, and organisations need a different mental architecture for the long horizon. The delivery is the second reason senior buyers commission him. He treats a keynote as a performance designed to shift a room’s assumptions, which is why boards, ministries, and global firms tend to use him when the leadership team needs to think differently, not simply hear an update. The same instinct runs through his shorter books: Minifesto makes the case for small ideas inside organisations dominated by grand narratives, and The Dare to be Different Book sets out what it takes to produce genuinely original work. His most recent book takes that discipline straight to the technology now reshaping every forecast. How to Make AI Useful, written with MIT research scientist Bryan Reimer and published in 2025, sets aside both the utopian and the apocalyptic framings of artificial intelligence and asks a narrower question: where AI is actually useful, and for whom. It is the foresight method applied to the defining uncertainty of the decade. Key speaking topics Long-term thinking and strategic foresight Trendspotting and turning points in industries The strategic role of unexpected events Making artificial intelligence useful in business Creativity and the conditions for original work Reset and recovery after crisis Innovation under uncertainty The future of technology and society Ideal for Boards and executive teams setting multi-year strategy under high uncertainty CSOs, heads of strategy, and corporate development leaders responsible for long-range planning Innovation, R&D, and foresight leads inside large incumbents Leadership offsites where the brief is to change how the team thinks, not to deliver an update Audience outcomes A sharper sense of where current forecasting habits are likely to mislead a leadership team A practical vocabulary for distinguishing trends, turning points, and genuinely unexpected events A more honest framework for long-term thinking, drawn from his book When the Future Begins A renewed view of creativity and small ideas as strategic assets, not cultural ornaments A clearer view of where AI is genuinely useful in their business and where current enthusiasm outruns the evidence, drawn from How to Make AI Useful

Why organisations work with Marc Convey A first-hand account of post-traumatic growth that gives audiences permission to discuss adversity, fear, and visible difference without sliding into clinical or HR-policy register. Years as a campaigner for Changing Faces, the UK charity for people with visible difference, which informs how he handles inclusion and self-image conversations inside organisations. A working life that crossed live poker broadcasting, video production, and non-profit leadership, which gives him commercial fluency when speaking to corporate audiences. A track record on charged platforms, including a suicide prevention evening at Brighton Dome for Baton of Hope, where he has delivered a keynote that holds an audience through difficult material. Biography highlights Two-year voluntary campaigner with Changing Faces, the UK charity for people with visible difference. Keynote speaker at the Baton of Hope suicide prevention event at Brighton Dome. Client testimonial from Cristina Proietti, Head of Commercial Operations at WHSmith Travel. Former globally-travelled poker commentator across the live tournament circuit. Founder of his own video production business and operator of a non-profit focused on “working with purpose.” Writes the Substack “Making a Marc” and appears regularly on podcasts including “Man Up / Man Down.” Biography A fire at 14 left Marc Convey with burns that he carries today. The decision that followed shaped the rest of his life: refuse to be defined by the injury, and build the inner resources to face what came next. That choice now sits at the centre of his speaking work. Before turning to the stage, he spent years commentating on live poker tournaments around the world. He then ran a video production company and built a non-profit focused on what he calls “working with purpose.” Each of those careers fed the next, and gave him the commercial language to address corporate audiences without losing the personal core. His signature keynote, The Gift of Adversity, draws on that long road back. Audiences hear a specific story, not a generic message, and leave with a more grounded vocabulary for fear, recovery, and the meaning of difference. The work has reached charged platforms, including a Baton of Hope suicide prevention evening at Brighton Dome, and corporate floors at WHSmith Travel. Beyond the stage he writes the “Making a Marc” Substack and serves a two-year campaigner role with Changing Faces, the UK charity for people living with visible difference. That campaigning work is what separates his content from the wider motivational category: he is in active service to a population whose lived experience he shares. Key speaking topics Resilience and post-traumatic growth Adversity and recovery from setback Mental health and wellbeing at work Visible difference and self-image Fear, change, and personal transformation Authentic leadership and inner resources Team culture grounded in values Ideal for CHROs and HR leaders programming mental health, wellbeing, or culture events Internal communications and culture leads commissioning all-hands or away-day keynotes Charities, healthcare bodies, and public service audiences working on suicide prevention or visible difference Audience outcomes A direct first-hand account of trauma and recovery that gives audiences permission to talk honestly about adversity at work A more concrete vocabulary for fear, setback, and visible difference than wellbeing programmes typically offer Language and reference points that internal communicators can carry into culture and engagement conversations after the talk A confident sense that post-traumatic growth is achievable, anchored in a specific lived example rather than abstract claim