Transformação Cultural

Why organisations work with Janine Hamner Holman She translates neuroscience into HR-grade interventions, drawing on more than a decade studying brain science alongside a SHRM-CP and SHRM Inclusive Cultures certification, which gives operational HR teams a usable language rather than a TED-style abstraction. Her Mind The Gap: A Thought Leader’s Guide to 21st Century Conscious Leadership gives buyers a defined thesis on the distance between stated values and observed leadership behaviour, useful for boards trying to diagnose culture programmes that stall. She speaks credibly to both nonprofit and Fortune 200 contexts, having spent twenty years in nonprofit leadership followed by close to a decade inside a Fortune 200, which makes her unusual in audiences that mix public-sector, mission-driven, and corporate buyers. Her Cost of Not Paying Attention podcast and signature talk on civility give her a sustained body of public material on workplace incivility as a P&L line, not as a tone-of-voice issue. Biography highlights CEO, J&J Consulting Group; 30+ years as executive and consultant. Author, Mind The Gap: A Thought Leader’s Guide to 21st Century Conscious Leadership; contributing author, On The Shoulders of Mighty Women. Host, The Cost of Not Paying Attention podcast. Named a USA Today Keynote Speaker to Watch in 2024 and LA Weekly Top 10 Trailblazing Entrepreneur in 2023. Winner of the CXO 2.0 Leadership Award. Certified in the Psychology of Leadership (Cornell); SHRM-CP and SHRM Inclusive Cultures certified; Certified Practitioner in Emotional Intelligence. Biography Workplace culture is now a measurable variable on the P&L. Engagement, attrition, and incivility numbers move customer outcomes, and senior leaders increasingly want interventions that change behaviour, not posters. The cost of getting it wrong has stopped being soft. J&J Consulting Group, the firm Janine Hamner Holman leads as CEO, sits in that gap. Her professional history runs across twenty years of nonprofit leadership and almost a decade inside a Fortune 200, with close work alongside the public sector. That mix lets her talk to mission-driven and commercial audiences without flattening either. The intellectual spine of the work is applied neurobiology. More than a decade studying brain science, plus a Cornell certification in the Psychology of Leadership, sits underneath her practice on psychological safety, belonging, and conscious leadership. Her book Mind The Gap sets out the thesis: the distance between stated leadership values and observed leadership behaviour is where culture programmes fail. Public recognition tracks the same content. USA Today named her a Keynote Speaker to Watch in 2024, LA Weekly placed her in its 2023 Top 10 Trailblazing Entrepreneurs, and she won the CXO 2.0 Leadership Award at the CXO2 Conference in Las Vegas. Her podcast, The Cost of Not Paying Attention, gives buyers a sustained sense of the argument before they book the room. Key speaking topics Conscious leadership Organisational culture change Diversity, equity, inclusion and belonging Psychological safety at work Employee engagement and retention Workplace incivility and its commercial cost Change management and neurobiology Emotional intelligence Ideal for CHROs and Heads of People wrestling with engagement, attrition, and DEIB delivery Executive teams running culture transformation programmes that have stalled at policy level Boards and CEOs treating culture as a commercial variable rather than a values statement Nonprofit and mission-driven leadership teams managing growth and professionalisation Audience outcomes A working definition of psychological safety that HR and line managers can operationalise A practical view of how incivility shows up on the P&L through retention, customer experience, and productivity A neuroscience-grounded model for why change resistance is predictable, and what to do about it A clearer separation between DEIB as compliance theatre and DEIB as belonging that affects performance A diagnostic for the gap between stated leadership values and observed leadership behaviour

Why organisations work with Jason Roberts He is the named architect of the 2012 player boycott of the Kick It Out campaign, which produced the PFA’s six-point plan and a UK Rooney Rule for coaching appointments. He can speak to inclusion as institutional reform, not as awareness work. He runs football development across CONCACAF’s forty-one member associations, including the Coaching Convention and the Pro Licence, which gives him a working operator’s view of talent pathways and governance at scale. He built and still leads the Jason Roberts Foundation, active since 2007 across the UK and Grenada, with a documented record of programme delivery rather than badge philanthropy. His MBE was awarded for services to sport in both Grenada and London, recognition of cross-jurisdiction social impact, not single-country celebrity endorsement. He has a long broadcast track record (BBC 5 Live 606, Match of the Day 2, Sky Sports), so he handles audience and conversation with the fluency of a working presenter. Biography highlights Chief Football Development Officer, CONCACAF, leading coaching education and grassroots infrastructure across forty-one member associations. MBE, 2010 New Year Honours, for services to sport in Grenada and London. Founder and chair, Jason Roberts Foundation, established 2007, operating in the UK and Grenada. Premier League career across West Bromwich Albion, Wigan Athletic, Blackburn Rovers and Reading; full Grenada international. Director, West Bromwich Albion Football Club Limited (board appointment, April 2026). Broadcaster for BBC Radio 5 Live (606), Match of the Day 2 and Sky Sports. Biography In October 2012, a group of Premier League players refused to wear the Kick It Out t-shirt at the weekend’s fixtures. The protest had a named leader. Roberts, then at Reading, had written publicly that the campaign was under-resourced and that the league’s anti-racism work was failing the players it was meant to protect. The fallout produced concrete reform. The PFA published a six-point plan that included tougher sanctions for racial abuse and an English version of the NFL’s Rooney Rule for coaching interview opportunities. Inclusion in English football moved, however briefly, from communications campaign to procedural change. That is the through-line of his career: refusing the symbolic version of an institutional problem and pushing for the operating version. That instinct now runs at confederation scale. As Chief Football Development Officer at CONCACAF, he leads coaching education, the Pro Licence, and grassroots infrastructure across forty-one member associations from Canada to Caribbean micro-states. The work is structural. It is about who gets coached, by whom, to what standard, in which country. The credentials on paper, MBE for services to sport in Grenada and London, a Premier League career of nearly five hundred appearances, broadcast roles at BBC 5 Live and Sky, and the foundation running since 2007, are real. They matter most as evidence that the inclusion argument and the development work are not separate tracks. They are the same job done from different positions. Key speaking topics Inclusive leadership and institutional reform Race equality in elite sport and corporate parallels Talent pathways and development systems Governance and culture change in high-performance organisations Social impact through sport Leadership and resilience in competitive environments Ideal for CHROs, DEI leads and culture transformation executives examining the gap between inclusion narrative and operating change. Board and executive committees responsible for governance reform in legacy institutions. Talent and learning leaders rebuilding development pathways and progression systems. Sport, broadcast and entertainment organisations facing reputational and structural inclusion pressure. Audience outcomes A clearer picture of what it takes to convert an inclusion problem into a procedural reform with measurable obligations. A working view of how confederation-scale development systems are structured, useful by analogy for any federated organisation. Honest assessment of the personal and reputational cost of leading reform from inside a powerful institution. A grounded perspective on social impact programmes that survive past the initial press cycle.

Why organisations work with Javier Bajer He treats culture as a system of habits, not a communications exercise, and builds timelines measured in months rather than multi-year programmes. His training sits in cognitive psychology and neuroscience, which lets him speak to behaviour change with evidence, not slogans. He has closed this gap inside institutions most advisers never reach: the City of Buenos Aires, where a programme changed the recycling behaviour of six million residents in under a year, alongside Goldman Sachs, HSBC, McKinsey, Shell, and Buckingham Palace. As Editor-in-Chief of Strategic HR Review, he works at the interface between HR practice and academic research, which gives senior people leaders a counterpart who is credible in both rooms. He founded The Talent Foundation and has spent two decades translating values statements into observable behaviour, so the client conversation starts at execution rather than diagnosis. Biography highlights Founding CEO of The Talent Foundation; cognitive psychologist with an MSc in Neurosciences and a PhD in Social Cognition Editor-in-Chief of Strategic HR Review, Emerald Publishing Advisory work with Goldman Sachs, HSBC, McKinsey & Company, Shell, Accenture, Google, Buckingham Palace, and the City of Buenos Aires Led the City of Buenos Aires programme that shifted the recycling behaviour of six million residents within a year, and merged two police forces of 40,000 officers Fellow of the Royal Society of Arts; professor of culture change at Universidad de San Andres and Visiting Fellow of the Business School at the University of Surrey Biography Most culture work fails in the same place. A values statement gets written, a town hall gets held, and the behaviour people see around them in meetings, decisions and email threads does not move. Javier Bajer has spent two decades working on that specific gap, and his argument is that culture is not a message problem. It is a habit problem. The foundation is technical. He trained as a cognitive psychologist, holds an MSc in Neurosciences and a doctorate in social cognition, and uses that grounding to treat culture as a system of learned behaviours that can be redesigned on a defined timeline. He founded The Talent Foundation to apply that thinking at organisational scale, and he edits Strategic HR Review at Emerald, which keeps him close to both research and practice. The client record is unusually wide for the field. He has advised Goldman Sachs, HSBC, McKinsey, Shell, Accenture, and Google on the corporate side, Buckingham Palace as a royal institution, and the City of Buenos Aires at municipal scale. There, his programme moved the recycling behaviour of six million residents inside a year. The through-line is not the sector. Each organisation had a gap between what leadership said and what staff did, and needed it closed in months, not years. His academic affiliations reinforce the practitioner work. He is a Fellow of the RSA, professor of culture change at Universidad de San Andres, and Visiting Fellow of the Business School at the University of Surrey. On stage, the argument he brings to senior audiences is that good intentions are cheap, sustainable habits are rare, and the route from one to the other is a design problem leaders can actually solve. Key speaking topics Culture change and transformation Behavioural science in organisations Translating values into daily behaviour Leadership and cultural alignment Employee engagement beyond incentives Purpose and meaning at work Culture change in public institutions and cities Ideal for CHROs and senior HR leaders holding the mandate for culture and engagement CEOs and executive teams running a values refresh, post-merger integration or strategy reset Transformation and change leaders whose plans depend on observable behaviour shifts Public sector leaders working on institutional or city-level behaviour change Audience outcomes A working definition of culture as a system of habits rather than a communications output A sharper view of why values statements usually fail to change behaviour, and what replaces them Language for separating leadership intent from the daily signals that shape staff behaviour Reference points from corporate, royal and city-government culture programmes that have moved in months A set of questions leaders can take into their next culture or engagement conversation

Why organisations work with Jean Todt He took over a Ferrari racing operation that had not won a Drivers’ Championship in twenty-one years and produced five consecutive titles for Michael Schumacher between 2000 and 2004. Few living executives can speak to a turnaround at that scale and that level of public scrutiny. He has run three different kinds of high-stakes organisation, a manufacturer racing programme at Peugeot, a listed sports car business at Ferrari, and a 145-country federation at the FIA. The leadership lessons translate across commercial, governance, and political environments. He holds a live UN mandate. As Special Envoy for Road Safety since 2015, he negotiates directly with heads of state on a public health crisis that kills roughly 1.19 million people a year. Boards working on ESG, public-private partnership, or regulated-industry strategy get a practitioner, not a commentator. He co-founded the Paris Brain Institute with neurosurgeon Gerard Saillant, putting institutional capital and racing-industry networks behind one of Europe’s largest neuroscience research centres. The pattern, building durable institutions from convening power, is rare. Biography highlights Director of Peugeot Talbot Sport, 1981 to 1993, delivering four World Rally Championship titles, four Paris-Dakar wins, and two Le Mans 24 Hours victories. General Manager of Ferrari’s Racing Division from 1993; CEO of Ferrari S.p.A. from 2004 to 2008. Ninth President of the FIA, 2009 to 2021, three full terms; now FIA Honorary President. UN Secretary-General’s Special Envoy for Road Safety since April 2015, reconfirmed under Secretary-General Antonio Guterres. Co-founder and board member, Paris Brain Institute, ICM, with Professor Gerard Saillant. Author, “The Silent Pandemic On the Road,” Assouline. Grand-Croix de la Legion d’Honneur. Recipient of the Olympic Order. Biography Scuderia Ferrari had not won a Formula One Drivers’ Championship since 1979 when Jean Todt arrived in 1993 as General Manager of the Racing Division. He brought in Michael Schumacher, Ross Brawn, and Rory Byrne, rebuilt the technical organisation around them, and produced the most dominant run in modern Formula One: five consecutive Drivers’ titles between 2000 and 2004 and six Constructors’ titles in seven years. In 2004 he was promoted to CEO of Ferrari S.p.A., responsible for the road car business as well as the racing operation, until 2008. The Ferrari work followed a twelve-year stint at Peugeot Talbot Sport from 1981, where he built the rally programme that produced four World Rally Championship titles, four Paris-Dakar wins, and two Le Mans 24 Hours victories. The pattern across both jobs was the same: take a manufacturer’s competition arm, set a clear technical direction, and hold it long enough for compounding to work. Elected ninth President of the FIA in 2009, Todt served three four-year terms running motor sport’s global governing body across 145 national federations and 245 member organisations. He launched the FIA Action for Road Safety campaign in 2011, which became the platform for his next role: in April 2015, UN Secretary-General Ban Ki-moon appointed him Special Envoy for Road Safety, a brief he still holds, working with governments to halve road deaths by 2030. Outside motor sport, Todt co-founded the Paris Brain Institute, ICM, with Professor Gerard Saillant; the institute is now one of the largest neuroscience research centres in Europe. He is a Grand-Croix de la Legion d’Honneur and a recipient of the Olympic Order. His most recent book, “The Silent Pandemic On the Road,” collects more than fifty road safety case studies from the partners and governments he has worked with as UN Envoy. Key speaking topics Turnaround leadership in legacy organisations High-performance team building under public scrutiny Sports governance and federation reform Global road safety policy Public-private partnership for social outcomes Building institutions: from racing to neuroscience Crisis management and decision-making at speed Ideal for CEOs and executive committees running multi-year turnarounds where culture and technical excellence both have to move Boards and chairs working on governance reform, federation oversight, or regulated-industry strategy ESG, public affairs, and sustainability leaders building credible public-private programmes Automotive, mobility, and insurance leadership audiences working on safety, risk, and the energy transition Audience outcomes A working model for rebuilding a senior team when the inherited talent and the public narrative are both against you A clearer view of how political authority, technical authority, and commercial authority interact in regulated industries A first-hand account of negotiating with heads of state on a public health mandate, with the mechanisms that have moved policy and the ones that have not A serious answer to the question of how a leader sustains performance across forty years and three very different institutional roles

Why organisations work with Jean-Francois Manzoni Named a pattern managers now use to describe their own mistakes. The “set-up-to-fail syndrome”, introduced in his 1998 Harvard Business Review article and the 2002 Harvard Business School Press book with Jean-Louis Barsoux, is one of the few leadership concepts that has entered standard corporate vocabulary and is still taught on MBA and executive programmes worldwide. Works on the problem leadership development rarely solves. His current research focuses on the “knowing-doing gap”, the reason senior leaders leave off-sites full of energy and revert to old habits within weeks. Seven years running IMD gives him operational credibility that most academic speakers lack. As President from 2017 to 2024, he led the school through COVID and a revenue collapse from 130 million to 90 million Swiss francs in a single year. Governance expertise is practice, not theory. He served as Independent Director of Keppel Ltd from 2018 to 2024 and chaired its Nominations Committee during the period in which the company transformed from an industrial conglomerate to a global asset manager and won Best Managed Board at the 2023 Singapore Corporate Awards. Stays in live conversation with sitting CEOs. Through IMD’s CEO Dialogue series, he interviews the leaders of ABB, ASML, Vodafone, Hindustan Unilever, Mars, HEINEKEN, Tata Steel, Temasek and Keppel, keeping his material current against the challenges they are actually facing. Biography highlights Professor of Leadership, Organizational Development and Corporate Governance at IMD (Lausanne), where he served as President and Nestlé Chaired Professor from 2017 to 2024 Co-author with Jean-Louis Barsoux of The Set-Up-to-Fail Syndrome: How Good Managers Cause Great People to Fail (Harvard Business School Press), winner of two Book of the Year awards Author of the Harvard Business Review article that introduced the “set-up-to-fail syndrome” concept (March/April 1998); contributor to HBR and the Financial Times Author of 30+ business case studies; four received Case of the Year awards from the European Foundation for Management Development or the European Case Centre Recipient of the Research Award on Leadership and Corporate Governance from the Association of Executive Search Consultants; invited speaker at the World Economic Forum in Davos (2014, 2016) Independent Director and Chair of the Nominations Committee at Keppel Ltd (2018-2024); Fellow and Senior Accredited Board Director of the Singapore Institute of Directors; Doctorate from Harvard Business School Biography When a capable employee starts under-performing, the instinctive explanation is that something has changed in them. A 1998 Harvard Business Review article argued the opposite: most of the time, the boss’s tightened monitoring and visible loss of confidence caused the decline. The authors called it the set-up-to-fail syndrome, and the term entered management vocabulary. Jean-Francois Manzoni co-wrote that article with Jean-Louis Barsoux, and the 2002 Harvard Business School Press book that followed won two Book of the Year awards. The book belongs to a larger body of work on why organisations struggle to change and why leaders struggle to behave differently once pressure returns. Manzoni is Professor of Leadership, Organizational Development and Corporate Governance at IMD. He has written more than thirty business cases, four of which received Case of the Year awards from the European Foundation for Management Development or the European Case Centre. Separate research on interpersonal dynamics in diverse boardrooms won the Research Award on Leadership and Corporate Governance from the Association of Executive Search Consultants. The research focus in recent years has narrowed to what he calls the “knowing-doing gap”. Senior leaders increasingly know what good leadership looks like. Most internalise it poorly. Development programmes generate intention; the habits they target return within weeks. Manzoni’s work examines why this happens and what designs, including technology-mediated interventions, actually change behaviour for longer. Academic insight of this kind rarely comes with operating experience. Manzoni’s does. He served as IMD President and Nestlé Chaired Professor from 2017 to 2024. During COVID, he restructured the school’s executive education model and held the institution together through a revenue collapse from 130 million to 90 million Swiss francs. Board-level practice ran in parallel. He was the Independent Director of Keppel Ltd from 2018 to 2024 and chaired its Nominations Committee. Over that period, Keppel transformed from an industrial conglomerate to a global asset manager and took Best Managed Board at the 2023 Singapore Corporate Awards. Key speaking topics Leadership development and sustained behaviour change The knowing-doing gap in executive practice Organisational change and high-performance work environments Corporate governance and boardroom interpersonal dynamics The set-up-to-fail syndrome and boss-subordinate relationships Executive development and leadership programme design Change management at individual and organisational levels Ideal for CEOs, presidents and C-suite leaders are responsible for shaping senior leadership behaviour and organisational culture Board chairs, nominations committees and directors examining the interpersonal dynamics that determine oversight quality CHROs and heads of leadership development are reassessing whether their programmes actually produce sustained behaviour change Executive committees preparing for or inside significant organisational change Audience outcomes A sharper vocabulary for the performance dynamics they are already creating without noticing, including the specific behaviours that cause capable people to disengage A realistic view of why leadership development programmes fail to produce sustained behaviour change and what design choices make new habits stick Evidence from boardrooms where diversity has increased but interpersonal maturity has not, and a clearer sense of how to close that gap A usable sense of the distance between what senior leaders say they value and what their behaviour signals once pressure returns

Why organisations work with Jef Staes He gives leaders a working language for the conflict at the heart of innovation: the Red Monkey model treats the awkward, radical idea as the asset, and the cultural reflex to suppress it as the real problem to solve. His 2D to 3D framework names the specific shift companies are stuck in, from organisations built on standardised competence to ones that run on passion and continuous learning. He has lived both sides of the argument. Two decades inside Siemens and GTE ATEA as software designer, training manager and Corporate Learning Officer, then twenty more building the Red Monkey Company around what he learned was missing. His work is grounded in the academic mainstream of Belgian management education, with visiting lectureships at Vlerick, UAMS and EHSAL, but his delivery is built for general audiences, including four TEDx stages. He addresses culture and innovation as one problem, not two. Most speakers pick a side; Staes argues you cannot fix one without rewiring the other. Biography highlights Author of the Red Monkey trilogy: “I was a sheep”, “My manager is a hero”, and “My organisation is a jungle”. Founder of Red Monkey Company, where he develops the Red Monkey Story and the Engine of Innovation Mindset with client organisations. Former Corporate Learning Officer at Siemens Belgium; earlier career as software designer at GTE ATEA in Belgium and the USA. Visiting lecturer at Vlerick Business School, the University of Antwerp Management School (UAMS), and EHSAL. TEDx speaker on multiple occasions, including TEDxUtrecht with “Behave, brake for red monkeys”. Recurring keynote at OEB Global (Online Educa Berlin), including the Spotlight Stage session “Red Monkey Disruption”. Biography Most organisations are not built to change. They are built to standardise, to repeat, to filter out the awkward. That is the tension Jef Staes has spent four decades inside, first as a software designer at GTE ATEA, then as a training manager and Corporate Learning Officer at Siemens Belgium, and now as the founder of Red Monkey Company. His central argument is that innovation does not fail because organisations lack ideas. It fails because the cultural reflex of any mature company is to reject the radical idea and the person who carries it. The Red Monkey is his name for both. The work, then, is not to generate more ideas, but to redesign the conditions under which a Red Monkey can survive long enough to be tested. Around that core sit two sharper frames. The 2D to 3D shift describes how companies move from running on standardised competence to running on passion-fed expertise. The Power Defect names the structural mismatch between formal authority and actual capability in an information-rich economy. Together they give leaders a vocabulary for problems they usually only feel. Staes writes in metaphor on purpose. The trilogy (“I was a sheep”, “My manager is a hero”, “My organisation is a jungle”) is built for the operator, not the academic, and his TEDx and OEB Global stages reach the same audience. The argument lands because it is unsentimental about how organisations really behave when something new walks in. Key speaking topics Innovation culture and the management of disruptive ideas The 2D to 3D organisational shift The Red Monkey conflict model Learning organisations in the information age Leadership in environments resistant to change Talent, passion and the limits of standardised competence Ideal for Boards and executive teams whose innovation programmes consistently stall after launch CHROs and Chief Learning Officers redesigning learning and talent systems for a knowledge economy Transformation leads and innovation directors trying to protect radical ideas inside conservative cultures Leadership conferences in technology, manufacturing, financial services and the public sector Audience outcomes A working model for why their best ideas keep dying inside their own organisation Language to describe the conflict between standardised competence and passion-driven expertise A clear position on what 3D leadership demands of managers, and where most stop short Recognition of the Power Defect inside their own structure and where it is costing them speed A reframing of resistance to change as an organisational design problem, not a people problem

Why organisations work with Jeff DeGraff He brings a tested intellectual frame, the Competing Values Framework, that gives executives a shared language for the trade-offs they already feel but cannot resolve. His Innovatrium has built innovation programmes inside more than half the Fortune 500, including Google, Apple, Coca-Cola, Pfizer, NASA and Microsoft, so the methods are stress-tested in real operating conditions. The work crosses sectors that rarely share a stage: commercial, military (US Air Force, NATO, Singapore Armed Forces), academic and mission-driven, which sharpens his diagnosis of what is structural and what is industry-specific. He treats innovation as a system of competing roles (Artist, Engineer, Athlete, Sage), so leaders leave with a way to staff and sequence change, not a motivational pep talk. The Ross School base and the Certified Professional Innovator programme give buyers a credible academic anchor when they need to sell the engagement internally. Biography highlights Clinical Professor of Management and Organizations, University of Michigan Ross School of Business, since 1990. Co-creator of the Competing Values Framework, with Robert Quinn, Kim Cameron and John Rohrbaugh. Founder of the Innovatrium Institute for Innovation, working with Fortune 500 firms, NASA and allied military commands. Author of The Art of Change (Berrett-Koehler, 2025), The Creative Mindset, The Innovation Code, Leading Innovation and Competing Values Leadership. Host of the PBS programme Innovation You and contributor to Michigan Public’s The Next Idea. Former Vice President of Communications and New Ventures at Domino’s Pizza during the period the company scaled from a regional chain to a global brand. Biography Innovation inside large organisations rarely fails for lack of ideas. It fails because the same organisation rewards efficiency, control and reliability while asking a small group to break those very rules. That tension is the subject Jeff DeGraff has spent his career mapping, first as a co-creator of the Competing Values Framework alongside Robert Quinn, Kim Cameron and John Rohrbaugh, and then as the architect of a more applied body of work on innovation as a system. The academic anchor is the Ross School of Business at the University of Michigan, where he has been Clinical Professor of Management and Organizations since 1990. The applied side is the Innovatrium, the institute he founded to put the theory into contact with operating reality. Through Innovatrium and direct consulting, his methods have been used inside more than half the Fortune 500, including Google, Apple, Coca-Cola, Pfizer, Microsoft and NASA, and inside the US Air Force, NATO and the Singapore Armed Forces. His three most recent books, The Innovation Code (2017), The Creative Mindset (2020) and The Art of Change (Berrett-Koehler, 2025), form a single argument. Innovation is not a personality trait, it is a discipline of holding competing values long enough to produce something new. The Innovation Code translates that into roles and team design. The Creative Mindset breaks creative work into six trainable skills. The Art of Change reframes paradox itself as the engine of transformation. The career arc explains the bias toward application. He earned his PhD at the University of Wisconsin-Madison in 1985 and went directly into industry as Vice President of Communications and New Ventures at Domino’s Pizza, where the nickname “Dean of Innovation” stuck. The work since has kept the same shape: a serious framework, tested against organisations that cannot afford abstractions. Key speaking topics Innovation strategy and operating models Competing Values Framework in practice Creative leadership and team design Organisational change and transformation Culture and capability for sustained innovation Cross-sector innovation: commercial, public, military Paradox and decision-making under competing priorities Ideal for CEOs and executive teams under pressure to deliver core performance and a credible innovation agenda at the same time Chief Innovation Officers, CSOs and heads of strategy designing or rebuilding innovation operating models CHROs and learning leaders building creative capability across senior cohorts Public-sector, defence and mission-driven leadership groups that need a private-sector grade innovation method Audience outcomes A shared language for the competing demands inside the business and a way to talk about them without picking sides A working model for staffing innovation teams across distinct creative roles rather than relying on a few “creative” individuals A practical sequence for turning paradoxes (efficiency versus experimentation, control versus autonomy) into design decisions Confidence that innovation can be built as a repeatable system, not a personality-driven exception Examples drawn from companies, NASA and military commands that translate cleanly back to the audience’s own context

Why organisations work with Jenn Lim She carries the operating lineage of the Zappos culture work directly into the room. She built the original Zappos Culture Book and co-founded Delivering Happiness with Tony Hsieh, so the source material is hers, not borrowed. Her Beyond Happiness book gives buyers a single, named framework (the Greenhouse Method) they can point to, rather than a generic engagement talk. Wall Street Journal bestseller and Forbes Top Business Book of 2021. She works at the seam where personal purpose meets commercial outcome. The Me, We, Community model is built to be used by HR and leadership teams, not just admired on stage. Credibility with both ends of the buyer market: Fortune 500 cultures (Starbucks, McDonald’s, Pixar) and government audiences (World Government Summit, SHRM global events). Selection to the Global Happiness Council of Work and Wellbeing places her inside the small group setting the policy conversation on workplace wellbeing, not just commenting on it. Biography highlights Co-founder and CEO of Delivering Happiness, the culture consultancy that evolved from Tony Hsieh’s 2010 book of the same name. Author of Beyond Happiness (Grand Central Publishing, 2021), Wall Street Journal bestseller and a Forbes Top Business Book of 2021. Led the launch of Tony Hsieh’s Delivering Happiness, a #1 New York Times bestseller that stayed on the list for 27 weeks. Creator of the original Zappos Culture Book. Selected in 2017 to the Global Happiness Council of Work and Wellbeing. Delivering Happiness named to the Inc. 5000 list of fastest-growing private companies in 2020. Speaker at the World Government Summit, SHRM and inside Fortune 500 cultures including Starbucks, McDonald’s and Pixar. Biography Most workplace culture conversations start with the symptoms: low engagement, attrition, burnout, the lukewarm Glassdoor scores. Jenn Lim’s work starts a level deeper, with the question of whether the people inside an organisation actually have a reason to commit. That question has been her professional terrain for two decades, first inside Zappos, then through Delivering Happiness. The story is straight. Lim built the original Zappos Culture Book, which became the internal artefact that defined how Zappos talked about itself. She then co-founded Delivering Happiness with Tony Hsieh in 2010 and led the launch of his book, which sat on the New York Times bestseller list for 27 weeks. Delivering Happiness became a consultancy used by Fortune 500 cultures, Best Places to Work honourees and government bodies, and reached the Inc. 5000 list of fastest-growing private companies in 2020. Her own book, Beyond Happiness, was published by Grand Central in 2021 and named a Wall Street Journal bestseller and a Forbes Top Business Book of the year. The argument is operational: organisations get sustained engagement when individual purpose is connected to a clear organisational mission, and leaders are the variable that makes the connection real or hollow. The Greenhouse Method and the Me, We, Community framework give HR and leadership teams a structure they can run inside the business, not just a talk to applaud. What separates Lim from the broader wellbeing field is the lineage. She is not adapting someone else’s culture story for the stage. She built the source material, she co-founded the consultancy that productised it, and her selection to the Global Happiness Council of Work and Wellbeing in 2017 placed her inside the group shaping the policy conversation on this question. Key speaking topics Workplace culture and engagement Purpose-driven leadership Employee wellbeing Organisational change and resilience Authentic leadership Belonging and connection at work Ideal for CHROs and Chief People Officers redesigning engagement strategy after a period of restructure or fatigue Boards and executive teams reviewing the link between culture, purpose and commercial performance Heads of culture, DEI and employee experience inside Fortune 500 and large public-sector organisations Leadership development programmes focused on values-based and authentic leadership Audience outcomes A clear way to talk about purpose that connects individual employees to organisational mission, using the Me, We, Community model. The Greenhouse Method as a named structure for reducing burnout and rebuilding trust through change. The lessons from inside the Zappos culture build, told by the person who wrote the original Culture Book. A defensible language for wellbeing that goes beyond the surface wellness vocabulary leaders are tired of.

Why organisations work with Jeremy Schwartz He has sat in the chief executive seat at The Body Shop and as interim joint CEO at Pandora, so the advice on transformation comes from someone who has signed off the trade-offs, not described them. He led the launch of “Enrich Not Exploit” at The Body Shop, a sustainability commitment with hard 2020 targets across ingredients, packaging, suppliers and stores, and oversaw the business through the 1bn euro sale to Natura. He proposed the consumer concept behind Coca-Cola Zero during his time as Marketing and Innovation Director for Coca-Cola Europe, giving him credibility on commercial brand creation as well as ethical repositioning. His current mandates as Practice Chairman at Kantar and advisor to McKinsey’s Business Transformation Practice keep him close to live programmes inside large consumer and retail organisations. Few speakers can argue the commercial case for sustainability from inside the P&L of a global beauty business and the boardroom of a listed jewellery company. Biography highlights CEO of The Body Shop, 2013-2017; led the “Enrich Not Exploit” sustainability strategy and the 1bn euro divestment from L’Oreal to Natura. Chief Operating Officer and interim joint CEO of Pandora A/S. Managing Director, L’Oreal UK; Marketing and Innovation Director, Coca-Cola Europe; Brand Director, Sainsbury’s; CMO, News International. Practice Chairman, Kantar Sustainable Transformation Practice; Senior Advisor, McKinsey Business Transformation Practice. Founder and host of the “Saving Tomorrow’s Planet” podcast. Founding trustee, Against Malaria Foundation. Biography The hardest job in a consumer business right now is holding two clocks at once. The quarterly clock that the market reads, and the multi-year clock that sustainability commitments, digital re-platforming and supply chain redesign actually run on. Schwartz has run a business under both. As CEO of The Body Shop from 2013 to 2017, he led the launch of “Enrich Not Exploit”, a sustainability commitment with measurable 2020 targets on ingredients, packaging, fair trade sourcing and habitat protection. Over the same period he steered the business back to growth and through the 1bn euro sale from L’Oreal to Natura. Before that he was Managing Director of L’Oreal UK, Marketing and Innovation Director for Coca-Cola in Europe (where he proposed the consumer concept behind Coca-Cola Zero), Brand Director at Sainsbury’s, and CMO at News International. He later served as Chief Operating Officer and interim joint CEO of Pandora. His advisory work now sits inside the practices that buy-side leaders actually use. He is Practice Chairman of Kantar’s Sustainable Transformation Practice and Senior Advisor to McKinsey’s Business Transformation Practice. That keeps the speaking material close to live transformation programmes rather than retrospective case studies. He hosts the “Saving Tomorrow’s Planet” podcast, interviewing leaders who are reducing emissions inside operating businesses, and is a founding trustee of the Against Malaria Foundation. The through-line across all of this is the same argument he makes to boards: sustainability and commercial growth are not parallel agendas to be balanced, they are the same agenda once the operating model is set up to carry both. Key speaking topics Consumer brand transformation Sustainability and commercial growth Retail leadership CEO and executive team performance Marketing and innovation in consumer businesses Purpose and culture in transformation Digital transformation in retail Ideal for CEOs and executive committees in consumer, retail and FMCG businesses balancing growth targets with sustainability commitments. CMOs and brand leaders rebuilding propositions around purpose without losing commercial discipline. Boards and chairs evaluating ESG and transformation programmes with real P&L implications. Senior leadership teams inside transformation, sustainability or digital programmes that need an outside CEO voice. Audience outcomes A working argument for why sustainability and commercial growth belong in the same operating plan, drawn from a CEO who has run it. Specific examples from The Body Shop, Pandora, L’Oreal and Coca-Cola of how brand, marketing and sustainability decisions look from inside the P&L. A clearer view of where consumer transformations stall and what senior leaders can do about it before they reach the operating teams. Practical reference points for boards on how to set sustainability targets that survive contact with quarterly performance.

Why organisations work with Jim Knight Twenty years inside Hard Rock International leading global training, not a consultant looking in from outside. The frameworks he teaches were stress-tested across cafes, hotels, and casinos in fifty-plus countries. A culture and service argument anchored in the Culture That Rocks series: Culture That Rocks, Leadership That Rocks and Service That Rocks (the latter two Amazon No. 1 bestsellers), and now Engagement That Rocks, the final book in the series. Four books, one consistent thesis, not a topic catalogue. Practical fluency in the operating mechanics of training, onboarding, and frontline development. The work translates for hospitality, retail, franchise, and any business where the customer meets the brand through a junior employee. A delivery style built for energy-driven audiences. Knight’s background as a music teacher and his Hard Rock pedigree mean conference and franchise audiences treat him as a peer, not an academic visitor. Biography highlights Twenty years leading Global Training and Development for Hard Rock International, including Corporate University, e-learning, and leadership transition programmes. Founder and CEO of Knight Speaker, delivering culture, leadership, service, and engagement programmes worldwide. Author of the Culture That Rocks series: Culture That Rocks (third edition), Leadership That Rocks and Service That Rocks (both Amazon No. 1 bestsellers), and Engagement That Rocks, the final book in the series. Contributing member of the Rolling Stone Culture Council since 2020. Multiple Telly Awards for corporate training video, plus Brandon Hall Gold Best in Class for service recovery e-learning. Lifetime member of CHART. Culture That Rocks featured by Entrepreneur Magazine among the books most likely to change how a business is run. Biography Hard Rock built a global brand on the idea that the cafe, the hotel, and the casino should each feel like a live show. Holding that standard across more than fifty countries is not a marketing job. It is a training job. For two decades, Jim Knight ran that training function. That experience sits behind the Culture That Rocks series. The first book argued that culture is the operating system, not the wallpaper, and was named by Entrepreneur Magazine among the books most likely to change how a business is run. Leadership That Rocks and Service That Rocks carried the thesis into how leaders behave and how the customer feels the brand, and both reached Amazon’s No. 1 spot. Engagement That Rocks, the most recent book in the series, closes it on the argument that engaged employees are the mechanism holding all of it together. The work translates particularly well for organisations whose product is delivered by frontline staff at scale: hospitality, retail, franchise systems, healthcare networks, and any consumer brand where a twenty-year-old in a uniform is the face of a billion-dollar logo. Knight speaks to those audiences as someone who has trained that workforce, not theorised about it. Beyond the speaking practice, he contributes to the Rolling Stone Culture Council and supports No Kid Hungry and Cannonball Kids’ Cancer through book and speaking proceeds. Among bureau-circuit culture speakers, the rarity is the operator pedigree. Most started as consultants. Knight started inside the room. Key speaking topics Organisational culture Customer experience and service differentiation Employee engagement and retention Leadership development Team building and frontline talent Hospitality, franchise, and consumer-brand operations Ideal for CHROs, learning and development leaders, and culture leads in consumer-facing organisations Franchise systems and multi-site operators where culture must scale across independent owners Hospitality, retail, and service-brand leadership audiences Conference and annual-meeting audiences looking for a high-energy culture keynote with operating substance Audience outcomes A working definition of culture as an operating system, with the mechanisms that hold it in place at scale Specific moves on hiring, onboarding, and frontline development drawn from Hard Rock’s training playbook A service-design lens for separating a brand experience from competitor parity Language and structure leaders can use to talk about engagement without falling into wellness-industry generalities

Why organisations work with Joanne Lockwood A rare combination of lived experience as a transgender woman and the formal speaker credentials of a Fellow of the Professional Speaking Association UK&I, which gives leaders both authenticity and confidence in how the message will land in a corporate room. A timely reading of what AI means for people and culture, drawn from two decades running IT businesses and her inclusion practice: how automated hiring, AI-assisted grievances, and an emerging “AI readiness divide” quietly decide who belongs at work and who gets left behind. Practical experience translating inclusion into operational HR practice through SEE Change Happen, the consultancy she founded after exiting a £3m IT services business she had run for two decades. A track record at scale with employers including Levi Strauss, lululemon EMEA, HarperCollins UK, Unilever, LexisNexis Risk Solutions, Ogilvy, Molson Coors and Wates Group, across retail, professional services, housing and the NHS. A delivery style summarised by her own mantra, Smile, Engage, Educate, that lowers the temperature of difficult conversations and lets senior teams engage with trans and LGBTQ+ inclusion without defensiveness. Biography highlights Founder and CEO, SEE Change Happen, a diversity, inclusion and belonging consultancy specialising in transgender awareness and workplace inclusion. Fellow of the Professional Speaking Association UK&I. Fellow of the Institute of Equality and Diversity Professionals. First openly transgender National President of Round Table Great Britain and Ireland. Host of the Inclusion Bites podcast and featured subject of the Channel 4 / RDF documentary The Making of Me. Former Trustee of akt, the LGBT+ youth homelessness charity, and volunteer with Beyond Reflections. Biography Most organisations have an inclusion statement. Far fewer have a workforce that knows how to act on it. The gap between published intent and daily behaviour is where culture either compounds or quietly erodes, and it is the space Joanne Lockwood has built her practice around. SEE Change Happen, the consultancy she founded after a career that ran from the Royal Air Force to a £3m IT services business of 25 staff, works with employers to translate DEI policy into the language and habits of line managers. The work is grounded in trans and LGBTQ+ inclusion, where she has personal authority as a transgender woman, and extends into belonging and inclusive recruitment. Clients include Levi Strauss, lululemon EMEA, HarperCollins UK, Unilever, LexisNexis Risk Solutions, Ogilvy, and Wates Group. Her newest work takes the same lens to artificial intelligence. Drawing on her years running IT businesses, she treats AI as a culture and belonging question rather than a technical one: how automated hiring, AI-assisted grievances, and the gap she calls the “AI readiness divide” decide who gets designed in and who gets left behind. Her framing is blunt. AI does not create culture; it amplifies the culture it enters. Recognition from her own profession reinforces the work. She is a Fellow of the Professional Speaking Association UK&I and a Fellow of the Institute of Equality and Diversity Professionals, and her published thinking runs through the Inclusion Bites podcast and contributions to HRZone, The HRD, and Training Zone. She was the first openly transgender National President of Round Table Great Britain and Ireland, and the subject of Channel 4 and RDF’s documentary The Making of Me. Key speaking topics AI, belonging and the human future of work Inclusive culture and belonging Trans and LGBTQ+ inclusion Inclusive leadership and engagement Workplace allyship Inclusive recruitment and hiring practice Culture change and DEI strategy Ideal for CHROs, heads of DEI and employee experience leaders rebuilding inclusion practice beyond statements and training modules. Executive teams and boards preparing for substantive conversations on trans and LGBTQ+ inclusion in a contested public climate. Leadership and HR teams working out what AI means for their people, their hiring, and their culture. Talent acquisition and people-team leaders working on inclusive recruitment, onboarding and line-manager capability. Audience outcomes A clearer view of where inclusion policy is and is not shaping daily workplace behaviour, and the specific points at which it breaks down. Direct, practical language for trans and LGBTQ+ inclusion that leaders and line managers can use without fear of getting it wrong. A practical way to treat AI as a culture and inclusion issue, including where human judgement has to stay in hiring and employee-relations decisions. A working definition of allyship that goes beyond visible support and into the everyday decisions managers make about hiring, promotion and team culture. Renewed confidence to engage with DEI as a leadership responsibility rather than an HR programme.

Why organisations work with Joe Gerstandt He reframes inclusion as organisational design work, with named practices leaders can actually run, rather than a values campaign that depends on goodwill. His “From Anti to Ally” narrative gives sceptical audiences a credible personal entry point, useful in rooms where DEI language has lost its purchase. Co-author of Social Gravity, a published thesis on how relationship dynamics shape collective performance, which gives the work an intellectual spine beyond bureau talking points. Sits on Twitter’s Intersectional Culture and Diversity Advisory Council and the ISO US Technical Advisory Group on Diversity and Inclusion, meaning his frameworks have been tested inside platform governance and global standards. Marine Corps veteran turned culture practitioner, with a delivery register that lands credibly in industrial, defence, and engineering-led organisations where conventional DEI speakers often do not. Biography highlights Co-author, Social Gravity: Harnessing the Natural Laws of Relationships. Intersectional Culture and Diversity Advisory Council, Twitter. US Technical Advisory Group’s Diversity and Inclusion Working Group, International Organization for Standardization. Board director, Tri-Faith Initiative, Nebraska. Featured contributor, Workforce Diversity Network Expert Forum. Clients include Boeing, Toyota, Nestle, Target, Eli Lilly, Marathon Oil, Cornell University, University of Michigan, the CIA and the FAA. Biography Inclusion work has hit a credibility ceiling inside many large organisations. Twenty years of programmes, statements and training have not translated into the operating changes leaders were promised, and the political pressure on DEI has stripped away the cover that older approaches relied on. The result is a leadership population that knows the work matters but no longer trusts the standard playbook. Joe Gerstandt has spent the past two decades rebuilding the work on different ground. His starting point is that inclusion is a design problem, not a sentiment problem. Behaviour, norms, decision rights, conflict practices and conversational habits are the actual machinery. His sessions teach leaders to operate that machinery, with concrete practices around brave conversations, authenticity, and team design. Two strands give the work its weight. Social Gravity, which he co-authored, sets out the relational dynamics that determine whether collective performance compounds or decays. His “From Anti to Ally” narrative draws on his own move from rural Iowa and the Marine Corps into culture work, giving sceptical audiences a credible bridge into the material without asking them to start from agreement. The institutional record matters. He sits on Twitter’s Intersectional Culture and Diversity Advisory Council and on the ISO US Technical Advisory Group’s Diversity and Inclusion Working Group, advises Fortune 100 employers and federal agencies including the CIA and FAA, and has published in Diversity Best Practices, Diversity Executive and HR Executive. That positions him as a practitioner whose frameworks have been pressure-tested against platform governance, global standards and operating reality. Key speaking topics Inclusion as organisational design Inclusive leadership practice Authenticity and psychological safety at work Team performance and relational dynamics Behaviour change and culture change Allyship and personal transformation Bias, identity and decision-making Ideal for CHROs, Chief Diversity Officers and culture leads rebuilding inclusion programmes that have lost internal credibility. Executive teams running culture change inside engineering, defence, industrial and regulated environments where conventional DEI delivery falls flat. Boards and leadership cohorts treating inclusion as a leadership capability rather than a compliance line. Employee resource group leaders and allies seeking practical practice, not slogans. Audience outcomes A working definition of inclusion as a designed practice, separable from political language. Named behaviours and conversational practices leaders can use the next working day. A clearer read on where their organisation’s inclusion work has stalled and why. Language for engaging sceptics and ambivalent middle managers without forcing ideological agreement. A frame for treating relational dynamics as a performance variable, drawn from Social Gravity.