Transformação Digital

Why organisations work with Arnaud Bonzom He co-authored the INSEAD and 500 Startups study of the Forbes Global 500, which mapped how 262 of the world’s largest public companies actually engage startups. Few corporate-innovation speakers can point to an original dataset of that scale. He has advised more than 200 corporations on corporate-startup engagement, including Accenture, Airbus, Allianz, AWS, BMW, Shell, Standard Chartered and Volkswagen, as well as the European Commission and several national governments. He can distinguish, on the record, between a startup competition, a corporate accelerator, a corporate venture capital arm and a direct M&A play, and tell a board which one fits the problem they are actually trying to solve. His vantage point is Southeast Asia, built over a decade on the ground in Singapore at 500 Startups and INSEAD, which matters for Western corporates trying to understand Asian market entry and innovation sourcing. Biography highlights Co-author with INSEAD Professor Serguei Netessine of “How do the World’s Biggest Companies Deal with the Startup Revolution?”, the INSEAD and 500 Startups study covering the Forbes Global 500. Former Venture Partner at 500 Startups, focused on Southeast Asian founders. Entrepreneur-in-Residence at INSEAD; previously Assistant Director of Corporate Partnership Development at INSEAD. Founder and Managing Director of Black Mangroves; co-founder of Map of the Money, a platform mapping active investors across Southeast Asia. Research and commentary cited by Forbes, Bloomberg TV, Les Echos, Bain, SAP, BNP Paribas and Orange, with coverage in 28 countries. Speaker at Slush, Web Summit, DLD, Tech in Asia, Rise and SuperReturn. Biography Most large companies now run some form of startup engagement programme. The INSEAD and 500 Startups study of the Forbes Global 500, co-authored by Arnaud Bonzom with Professor Serguei Netessine, found that 262 of those 500 companies were already working with startups. The harder question, which the study set out to answer, is which models actually produce returns. That question sits at the centre of his work. As Director of Corporate Innovation at 500 Startups and later as Entrepreneur-in-Residence at INSEAD, he spent years watching corporates set up accelerators, write cheques, sign partnerships and run competitions, often in parallel, often without a clear theory of what each one was meant to deliver. His argument to boards is that these are different instruments with different risk profiles, and treating them as interchangeable is how budgets get burned. He has put the argument to more than 200 corporations, including Accenture, Airbus, Allianz, AWS, BMW, Shell, Standard Chartered and Volkswagen, and to the European Commission and the governments of Estonia, Germany, Singapore and Taiwan. His work has been cited by Forbes, Bloomberg TV, Les Echos, Bain, SAP, BNP Paribas and Orange, with coverage across 28 countries. His current base is Singapore, where he founded Black Mangroves and co-founded Map of the Money, a data platform that maps active investors across Southeast Asia. That gives him a direct line into one of the more complex venture ecosystems in the world, which matters for any multinational trying to understand where Asian growth capital is actually moving. Key speaking topics Corporate-startup engagement models Corporate venture capital Startup ecosystems Southeast Asia innovation and venture capital Corporate innovation strategy Entrepreneurship and fundraising Ideal for CEOs, CSOs and heads of strategy reassessing corporate innovation and venture programmes Corporate venture capital leads, accelerator directors and M&A teams Boards and executive committees of multinationals expanding into or sourcing innovation from Southeast Asia Audience outcomes A clear read on which corporate-startup engagement model fits which strategic objective, with trade-offs named A grounded view of how the Forbes Global 500 are actually engaging startups, based on original research rather than anecdote A practical perspective on Southeast Asia’s venture and innovation landscape for corporates entering or scaling in the region Sharper questions to take back to internal innovation teams about what returns they are actually being asked to produce

Why organisations work with Ashlea Atigolo She has co-built a generative AI product, Finley AI, that has been recognised on the WealthTech100 2024 list, so the advice she offers boards is grounded in shipped technology rather than commentary. She brings a regulated-industry lens. Her work spans wealth management, private equity and fintech, where the question is not whether to deploy AI but how to do it without breaking trust, compliance, or customer relationships. She is a credible voice on women in AI without leaning on the topic alone. The named recognition (TechRound Top 64 Women in Tech, Great British Businesswoman finalist, Fintech Powerlist) sits alongside the technical and commercial credentials. She is equally fluent as a keynote speaker, panel host and workshop facilitator, which makes her a flexible fit for AI summits, leadership offsites and investor-facing events. Biography highlights Co-founder of INATIGO, a generative AI venture builder. Co-founder of Finley AI, listed on the WealthTech100 2024. Managing Partner at Consult Venture Partners, advising executives on generative and agentic AI adoption. Former Co-Founder and Co-Managing Director of City Wharf Private Wealth, awarded Europe’s Most Innovative Wealth Management Model at the 2021 WealthBriefing European Awards. Listed on TechRound’s Top 64 Influential Women in UK Technology (2022) and named on the Fintech Powerlist. Speaker and host at Fintech Week London, Fintech Connect and Chatbot Africa AI Summit. Biography Most organisations have an AI strategy. A much smaller number have AI in production, talking to customers, sitting inside regulated workflows and answering to a compliance function. Ashlea Atigolo works at that second layer. As co-founder of INATIGO and its flagship product Finley AI, listed on the WealthTech100 2024, she has built generative AI systems for personal finance rather than written about them. Her route into AI was operational, not academic. Before INATIGO she co-founded City Wharf Private Wealth, where her co-leadership won Europe’s Most Innovative Wealth Management Model at the 2021 WealthBriefing European Awards. That background gives her advisory work a distinctive cast. She understands wealth, private equity and fintech as live operating environments, not case studies, and her current role as Managing Partner at Consult Venture Partners is built on that. Her independent recognition is dense and recent. She has been named on TechRound’s Top 64 Influential Women in UK Technology, included on the Fintech Powerlist, and shortlisted as a finalist for the Great British Businesswoman Awards in technology. She has advised Adobe directly and has been engaged through GLG, AlphaSense and GuidePoint by executives in fintech, private equity and financial services. On stage she is most useful to organisations that need a builder’s view of generative and agentic AI: what to deploy, what to delay, how to govern it, and where the human still has to sit inside the workflow. She hosts and keynotes at Fintech Week London, Fintech Connect and Chatbot Africa AI Summit, and is equally credible in a board workshop as on a main-stage panel. Key speaking topics Generative and agentic AI in financial services AI product strategy and deployment in regulated industries Conversational and empathetic AI design Responsible AI, trust and governance Fintech and wealth management innovation Women in AI and inclusive technology teams Leadership through technological disruption Ideal for Boards and executive committees in financial services, wealth management, private equity and fintech sizing up generative or agentic AI investments. CIO, CTO, CDO and Head of Innovation audiences moving from AI pilots into operating deployment. Fintech, AI and wealth-management conferences looking for an operator-speaker rather than a commentator. Internal AI summits, leadership offsites and women-in-tech programmes inside large enterprises. Audience outcomes A clearer picture of where generative and agentic AI is genuinely production-ready in regulated industries, and where it is not. A working vocabulary for governance conversations: agents, guardrails, oversight, human-in-the-loop. A view of how a builder, not a vendor, sequences AI adoption inside a regulated business. Named examples of fintech and wealth-management deployments that buyers can take into their own strategy conversations.

Why organisations work with Ashley Dudarenok She runs the operating relationships most foreign executives only read about. Alarice and ChoZan, both founded and led by her from inside China, give clients direct access to working partnerships with Alibaba, JD.com, Pinduoduo, ByteDance and Tencent. Thinkers50 placed her on its Radar list and labelled her a “Guru on digital marketing and fast-evolving trends in China,” a designation reserved for thinkers shaping the next wave of management ideas. She translates Chinese commerce into board-room decisions, not headlines. New retail formats, livestream commerce, KOL economics and platform mechanics are framed as actions a Western CMO or COO can take, not as cultural curiosities. A library of books and a working agency, not a single thesis. Eleven titles across consumer behaviour, KOL marketing, B2B and cross-border ecommerce mean the content is regularly refreshed against active client work, not frozen at publication. Western frame, Chinese context. She is a naturalised Chinese national with native-level Mandarin and Russian, English and German fluency, which means she can interrogate Chinese platforms in the language they operate in and explain them in the language Western boards make decisions in. Biography highlights Founder of Alarice (2011), a China digital marketing agency with offices in Hong Kong, Shanghai and Shenzhen, and ChoZan (2016), a China digital transformation consultancy. Thinkers50 Radar Class of 2021. Author of eleven books on digital China, including New Retail Born in China Going Global and Digital China: Working with Bloggers, Influencers and KOLs. Recognised among the World’s Top 100 Retail Influencers 2023 by RETHINK Retail and named a LinkedIn Top Voice in Marketing. Clients and audiences include Alibaba, LVMH, Coca-Cola, Johnson & Johnson, BMW, HSBC, Disney, Huawei and Adobe. Featured in Bloomberg, Forbes, CNBC, South China Morning Post, Business Insider and CGTN. Biography Most Western executives still understand China through a 2015 lens: factory floor, growth market, regulatory headache. The actual commercial picture has moved on. Livestream commerce is a meaningful share of retail, mini-programs have replaced apps, KOL economics drive product launches, and consumer expectations on speed, personalisation and service have re-set what “good” looks like. Ashley Dudarenok built a business interpreting that gap for global firms. She founded Alarice in Hong Kong in 2011 and ChoZan in 2016, running both as operating businesses with offices in Hong Kong, Shanghai and Shenzhen. That structure matters. Her commentary draws on live client work with the platforms she is describing, not on observation from outside the system. Alibaba, JD.com, Pinduoduo, Tencent and ByteDance are working relationships, not case studies pulled from the FT. The intellectual contribution is recognised externally. Thinkers50 placed her on its 2021 Radar list, the cohort it tracks as the next wave of management thinkers, with the designation “Guru on digital marketing and fast-evolving trends in China.” She is a LinkedIn Top Voice in Marketing and was named to RETHINK Retail’s Top 100 Retail Influencers in 2023. Eleven books, including New Retail Born in China Going Global and the Digital China mini-book series, give her arguments a published spine that conference appearances alone do not. What she offers a board is the ability to treat China as a leading indicator. Boards walk away with a sharper read on how Chinese consumer behaviour is likely to surface in their own market, where their digital and customer-experience playbook is now structurally behind, and which platform mechanics, livestream, social commerce, AI-driven retail, are worth piloting before competitors close the gap. Key speaking topics China consumer trends and digital commerce New retail and social commerce KOL, livestream and influencer economics Customer centricity and the modern Chinese consumer Digital transformation lessons from China Innovation playbooks from Chinese tech and brand companies Future of marketing and retail Ideal for CMOs and brand leaders setting customer experience and digital strategy in consumer-facing industries Retail, luxury, FMCG and automotive boards with material China exposure or China ambitions Innovation and digital transformation leads benchmarking against Chinese platform standards Strategy and corporate development teams assessing how Chinese commercial models are likely to enter their home markets Audience outcomes A current, board-level read on the Chinese consumer and the platforms they live on Concrete examples of Chinese retail, marketing and product mechanics that Western firms can translate into pilots A clearer view of where their own digital and customer playbook is lagging the Chinese benchmark A working list of categories, BYD, Mixue, Labubu, DeepSeek, TikTok parent ByteDance, where China has set the new commercial standard Confidence to challenge internal assumptions that treat China as a sales market rather than a strategic teacher

Why organisations work with Audrey Tang She has run the experiment that most boards are still debating: AI governance, digital deliberation, and disinformation defence deployed at national scale, with measurable outcomes during a pandemic and a presidential election. She offers a working alternative to the binary of techno-libertarianism and centralised AI control, set out in “Plurality” with E. Glen Weyl and tested inside Taiwan’s government. She built the civic infrastructure she talks about. g0v, the Mask Map, vTaiwan, and Join.gov.tw are operational systems, not concepts, and have been adopted in Japan, the EU, and the United States. Her authority is rare in this category: a TIME100 AI honoree and Foreign Policy Top 100 Global Thinker who has signed off on policy decisions, not just commented on them. Biography highlights First Minister of Digital Affairs of Taiwan, 2022 to 2024; Digital Minister from 2016. Co-author with E. Glen Weyl of “Plurality: The Future of Collaborative Technology and Democracy”. TIME100 Most Influential People in AI, 2023. Foreign Policy Top 100 Global Thinkers, 2019. Co-founder of g0v and architect of Taiwan’s open-data COVID-19 response, including the Mask Map. Ambassador-at-large, University of Oxford Accelerator Fellowship Programme. Biography Most governments responded to COVID-19 with top-down distribution and mandates. Taiwan ran an open-data Mask Map built with civic coders, a participatory platform called vTaiwan, and a disinformation playbook with a 20-minute response window. The minister responsible was Audrey Tang. Tang served as Taiwan’s first Digital Minister from 2016, and as the first Minister of Digital Affairs from 2022 to 2024. Before government, she was a Silicon Valley engineer and a core contributor to Perl and Haskell. She joined the g0v civic-tech community in its early years and helped shape the open-government practices that later became state policy. Her book with E. Glen Weyl, “Plurality: The Future of Collaborative Technology and Democracy”, argues that AI and digital tools can be designed to widen democratic participation rather than narrow it. The book was written openly on GitHub, translated by volunteers into more than a dozen languages, and released into the public domain. It draws directly on what Taiwan built and ran. She has been named to TIME100 AI, Foreign Policy’s Top 100 Global Thinkers, and serves as an ambassador-at-large in the University of Oxford’s Accelerator Fellowship Programme. For a senior audience weighing how to govern AI inside a regulated organisation, she offers something most speakers in this category cannot: a record of decisions made in office, with results visible in pandemic outcomes and election integrity. Key speaking topics Digital democracy and participatory governance AI ethics and trustworthy AI design Plurality and collaborative technology Disinformation defence and election integrity Open-source civic infrastructure Public trust in technology Cybersecurity as democratic resilience Ideal for Boards and executive committees setting AI governance and risk policy Chief Digital, Data, and AI Officers designing deployment frameworks Public-sector and regulated-industry leaders facing trust and legitimacy questions CISOs and risk leads responsible for disinformation, election, or platform integrity Audience outcomes A working mental model for AI governance grounded in a national case, not a thought experiment. A clear view of what participatory and open-source approaches add to organisational decision-making, and where they break. Specific tactics for disinformation response, drawn from Taiwan’s 2-2-2 playbook. A vocabulary for “Plurality” that gives leaders an alternative to the techno-libertarian and centralised-control framings of AI.

Why organisations work with Avinash Kaushik He built the intellectual vocabulary a generation of marketers now uses, including the See-Think-Do-Care framework that maps content, media and measurement to real customer intent. Sixteen years as Google’s Digital Marketing Evangelist gave him a view of marketing performance across most of the world’s largest advertisers, not a single case study. He bridges analytics and brand in a room that usually forces leaders to pick one, advising both a measurement firm (Human Made Machine) and a global fashion group (Tapestry). His books sit on the desks of working practitioners in ten-plus languages; the argument has survived translation, platform change and the rise of generative AI. He is unusually direct about what does not work in marketing measurement, which is why senior buyers use him to sharpen internal debates rather than flatter them. Biography highlights Former Senior Director of Global Analytics and Digital Marketing Evangelist at Google, a sixteen-year tenure. Global Chief Strategy Officer at Human Made Machine; Brand Strategy and Marketing Transformation Consultant at Tapestry. Author of “Web Analytics: An Hour a Day” and “Web Analytics 2.0” (Wiley), translated into more than ten languages. Originator of the See-Think-Do-Care framework for intent-based marketing strategy. Recipient of the American Statistical Association’s Statistical Advocate of the Year and the Web Analytics Association’s Most Influential Industry Contributor award. Writes “The Marketing Analytics Intersect” newsletter, read by approximately 55,000 marketing and analytics leaders. Biography Marketing leaders rarely struggle for data. They struggle to decide what any of it means for growth next quarter. That is the problem Avinash Kaushik has spent two decades making tractable, first inside Google as its Senior Director of Global Analytics and Digital Marketing Evangelist, and now as global Chief Strategy Officer at Human Made Machine and brand strategy consultant to Tapestry. His See-Think-Do-Care framework reframed digital marketing around customer intent rather than channel or demographic, and it is now embedded in the working language of marketing teams from consumer goods to financial services. It is a simple idea with a disciplined consequence: measurement and content have to follow the audience’s state of mind, not the agency’s media plan. Two books, “Web Analytics: An Hour a Day” and “Web Analytics 2.0”, carried that argument into practice and have been translated into more than ten languages. The American Statistical Association named him Statistical Advocate of the Year; the Web Analytics Association recognised him as its Most Influential Industry Contributor. He has taught and advised at Stanford, USC Annenberg and the Rotman school at Toronto. What sets his current work apart is the refusal to treat AI as a separate topic. In rooms with CMOs and CFOs, he draws the line from intent-based customer understanding to incrementality-based measurement to where generative AI actually earns its keep. The recommendation is usually sharper and the vendor pitch usually weaker by the time he is done. Key speaking topics Intent-centric marketing strategy Incrementality-based marketing measurement AI and generative AI in marketing Digital analytics and data-driven decision making Customer-centric growth and retention Marketing transformation for senior leaders The See-Think-Do-Care framework in practice Ideal for CMOs and marketing leadership teams rebuilding measurement for an AI-first environment. Boards and executive teams stress-testing the commercial return from digital and marketing investment. Heads of analytics, data and performance marketing aligning with brand and commercial functions. CEO and CFO audiences who want a serious outside view on marketing’s contribution to growth. Audience outcomes A clearer line between customer intent, marketing activity and commercial outcome. A sharper test for whether a measurement approach is actually incremental or just reported. A working critique of how generative AI is being sold into marketing and where it earns real return. A shared vocabulary, grounded in See-Think-Do-Care, that senior teams can use to align content, media and measurement. A more confident internal argument about where to stop investing, not only where to invest more.

Why organisations work with Ayesha Khanna Her named “pilot purgatory” diagnostic (the finding that over 88% of AI pilots never scale) gives leadership teams a precise frame for why their programmes stall, and a structured path to production. This is a field-tested argument with a clear strategic implication. She brings board-level fiduciary exposure most AI advisors do not hold: Johnson Controls (smart buildings), NEOM Tonomus (national smart city infrastructure in Saudi Arabia), Mercy Healthcare (US), and L’Oréal’s Scientific Advisory Board. She has governed AI strategy, not only advised on it. Her advisory work spans both national AI strategy: she helped shape Singapore’s SkillsFuture programme and served on the IMDA board. Organisations get a strategist who has worked both sides. Her previous board position on AVEVA and her current role at Johnson Controls give her direct insight into how AI and digital transformation are reshaping critical infrastructure, highly relevant to sectors where technology adoption has long tail consequences. As the author of the forthcoming Gamechanger, a practical business strategy guide to generative AI, she is building the intellectual framework for the current adoption challenge while it is happening, not retrospectively. Biography highlights Co-Founder and CEO, Addo AI; a global AI solutions firm whose clients have included Singtel, SMRT, Pfizer, Sompo Holdings, Habib Bank, and Smart Dubai Board director: Johnson Controls (NYSE: JCI); NEOM Tonomus, Saudi Arabia; previously AVEVA (FTSE100, prior to Schneider Electric acquisition) Scientific Advisory Board, L’Oréal; Consumer Committee, Mercy Healthcare; Singapore HTX (homeland security technology) Member, World Economic Forum Global Future Councils; formerly on Singapore IMDA board and Ministry of Education SkillsFuture steering committee Named one of Southeast Asia’s groundbreaking female entrepreneurs by Forbes; Edelman Top 50 AI Creators (2025); Salesforce 16 AI Influencers to Know (2024) Author of Straight Through Processing (2008) and co-author of Hybrid Reality (TED Books, 2012); forthcoming Gamechanger on generative AI business strategy Published and quoted in The New York Times, Harvard Business Review, Forbes, TIME, Foreign Policy, and Strategy+Business PhD, Information Systems (digital innovation in smart cities), London School of Economics; MS, Columbia University; BA (Honours), Harvard University Biography Ayesha Khanna has spent two decades at the point where AI strategy meets the decisions boards have to make. Her argument is specific: most organisations do not fail at AI because they lack ambition or budget. They fail because they build pilots without the business-outcome architecture to scale them, what she calls “pilot purgatory,” a state that traps over 88% of enterprise AI programmes. Ayesha works with large corporations and governments on the full adoption journey, from strategy through deployment, with clients that have included Singtel, SMRT, Pfizer, Sompo Holdings, Habib Bank, and Smart Dubai. Khanna has spent more than a decade on Wall Street developing large-scale trading, risk management, and data analytics systems. Her PhD from the London School of Economics focused on digital innovation in smart cities, grounding her practical work in a rigorous analytical framework. What sets Khanna apart from most AI strategists is the nature of her board exposure. She currently holds directorships at Johnson Controls (smart building technology, NYSE: JCI), NEOM Tonomus (the technology infrastructure body for Saudi Arabia’s $500 billion NEOM smart city project), and Mercy Healthcare, and sits on L’Oréal’s Scientific Advisory Board. She previously sat on the board of AVEVA when it was an FTSE100 company. These are not advisory relationships, they are governance roles in which she has been responsible for technology strategy at fiduciary level, across healthcare, infrastructure, and consumer science simultaneously. Her forthcoming book, Gamechanger, extends this practitioner perspective into a structured business playbook for generative AI. Her two earlier books, Straight Through Processing (2008) and the TED book Hybrid Reality (2012), co-authored with Parag Khanna, established her early argument that the human-technology relationship was shifting from coexistence to co-evolution. That argument has aged well. Khanna has been recognised by Forbes as one of Southeast Asia’s groundbreaking female entrepreneurs, named to Edelman’s Top 50 AI Creators in 2025, and quoted across The New York Times, Harvard Business Review, and Foreign Policy. Key speaking topics Generative AI strategy and enterprise adoption AI governance and risk frameworks Smart cities and urban technology infrastructure AI in financial services and healthcare Future of work in an AI-driven economy National AI strategy and public-private collaboration The Hybrid Age: human-technology co-evolution Ideal for CEOs and C-suite leadership teams building or scaling enterprise AI programmes Board directors and non-executive directors responsible for technology governance and digital risk oversight Government and public sector leaders developing national AI strategies or smart city initiatives Financial services, healthcare, and infrastructure sector organisations at advanced stages of AI deployment Audience outcomes A named diagnostic for why AI pilots stall before scaling, and a framework for building the business-outcome architecture needed to move from experimentation to production Practical understanding of what AI governance looks like at board level: what boards need to own, what they need to delegate, and what risks require a formal framework Sector-specific examples of organisations generating measurable revenue and operational impact through AI, drawn from a client base across telecoms, finance, healthcare, and infrastructure A structured perspective on the “Hybrid Age” – the shift in how humans and AI systems operate together – and what it means for workforce strategy and organisational design Criteria for prioritising AI investment by business outcome rather than technology capability, applicable across industries at different stages of digital maturity

Why organisations work with Bernard Marr His frameworks for data strategy and AI adoption are grounded in peer-reviewed academic research from Cambridge and Cranfield – which means they hold up to internal scrutiny in ways that practitioner opinion rarely does. Business Trends in Practice, winner of the 2022 Business Book of the Year Award, gives executive audiences a shared, structured vocabulary for decisions that are otherwise made in fragmented, jargon-heavy conversations. His Forbes column reaches approximately one million readers a month – meaning his conceptual framing is often already in the room before he arrives, which accelerates rather than starts the conversation. He advises organisations across the full spectrum of sectors – from Google and Microsoft to the Bank of England, NATO and the NHS – which gives him a pattern-recognition advantage that single-sector specialists cannot replicate. Where most AI speakers address technology adoption as an IT problem, Marr consistently frames it as a governance and leadership problem – which is what boards and C-suites are actually wrestling with. Biography highlights Research Fellow, Cambridge Judge Business School; subsequently at Cranfield School of Management – before founding Bernard Marr & Co in 2006 Author of more than 20 books on AI, data strategy and digital transformation, published in over 20 languages Business Trends in Practice named Business Book of the Year 2022; additional awards include the CMI Management Book of the Year, Axiom Book Award and WHSmith Best Business Book Award Ranked by LinkedIn as one of the top 5 business influencers in the world Regular contributor to Forbes and the World Economic Forum; media presence includes BBC News, Sky News, the Financial Times, Wall Street Journal and HBR Advisory clients include Amazon, Google, Microsoft, the Bank of England, NATO, the NHS, Shell and the United Nations Biography Bernard Marr spent his early career as a research fellow at Cambridge Judge Business School and then at Cranfield School of Management, where his published work – cited more than 5,400 times – focused on business performance, intellectual capital and strategic measurement. In 2006 he left academia to found Bernard Marr & Co, taking that analytical infrastructure into advisory work with some of the world’s most complex organisations. His books – more than twenty of them, translated into over twenty languages – are not airport business books. Data Strategy, AI Strategy, Generative AI in Practice and Future Skills each address a specific executive decision: how to treat data as a governed asset, how to build an AI adoption roadmap, how to prepare a workforce for automation. Business Trends in Practice won the 2022 Business Book of the Year Award. His writing for Forbes, published at a rate of around three articles per week, gives those frameworks sustained reach into executive audiences between engagements. What makes Marr useful to a board is not that he explains technology well – many speakers do that. It is that he consistently reframes technology questions as governance questions: who owns the data strategy, how do we assess AI risk, what does leadership fluency in this area actually require? These are the questions that stall transformation programmes, and they sit above the pay grade of a CTO. His advisory work spans Google, Microsoft, Amazon, the Bank of England, NATO, the NHS, Shell and the United Nations – a range that gives him cross-sector pattern recognition that sector-specific specialists cannot replicate. The organisations that benefit most from his work are those where the executive team is technically literate enough to know they don’t know enough, and needs a structured way to close that gap. Key speaking topics AI strategy and adoption for executive leadership Data strategy and data governance Generative AI and its organisational implications Digital transformation and business performance Future of work and future skills Emerging technology trends and business impact Strategic performance management Ideal for C-suite and board-level audiences navigating AI and data investment decisions Chief Digital Officers, Chief Data Officers and technology transformation leads Senior leadership teams ahead of major digital transformation programmes Corporate and enterprise conference audiences requiring clarity on technology without technical fluency as a prerequisite Audience outcomes A working framework for evaluating AI and data investments – not just a description of what they are Clearer language for discussing technology strategy at board level, with less dependence on specialist intermediaries Understanding of which emerging technology trends carry genuine near-term organisational implications versus which are still speculative A more structured approach to data governance and the conditions under which data generates strategic advantage Insight into the skills and capabilities organisations will need to build – and which to acquire versus develop internally

Why organisations work with Bernardo Hernandez Operator credibility on both sides of the Atlantic: a senior Google product role through the Zagat acquisition, then running Flickr at Yahoo, then founding and selling Verse to Block. Few European speakers have lived that arc. Investor pattern recognition across a portfolio that includes Wallapop, Glovo, Fever, Paack, Citibox and Stripe. He talks about scaling consumer tech from inside the cap table, not from the outside. A working view of what AI is doing to product organisations through Pensero AI, his current company, which applies AI to engineering performance and management. Direct experience of the moves that matter to corporates: M&A integration at Google, platform repositioning at Yahoo and fintech exit to a US strategic acquirer. Biography highlights Co-founder of Idealista, Spain’s leading real estate platform. Director of Product Management at Google, 2005 to 2013; led the Zagat acquisition and team. Head of Flickr and Senior Vice President of Product at Yahoo, 2013 to 2015. Founder and CEO of Verse, the European payments app acquired by Block (Square) in 2020. Co-founder and Co-CEO of Pensero AI in New York. Board of Directors, Mapfre USA; trustee, Fundacion Princesa de Girona; jury member, Princess of Asturias Awards for Science and Technology. Recipient of Spain’s National Innovation and Design Award (2023, Ministry of Science). Biography Idealista was a small Madrid property site when Bernardo Hernandez co-founded it in 2000. Today it is the dominant real estate platform in southern Europe. That first venture set the template for a career spent building consumer internet businesses, then teaching incumbents how to think about the same problem. After five years as a portfolio manager at Fidelity, BBVA and Putnam, he joined Google in 2005 as Director of Product Management. He spent eight years inside the company, including leading the Zagat acquisition and integration. He then ran Flickr at Yahoo as Senior Vice President of Product before founding Verse, the European payments app that Block acquired in 2020. The operator track is matched by an investor track. He has backed Wallapop, Glovo, Fever, Paack, Citibox and Stripe, among others, and was an early investor in Tuenti before its sale to Telefonica. He sits on the board of Mapfre USA and is a trustee of the Fundacion Princesa de Girona under the Spanish Royal House. In 2023 he received Spain’s National Innovation and Design Award from the Ministry of Science. His current company, Pensero AI, applies AI to engineering management, giving him a live operating view of what generative AI is doing to product organisations rather than a theorist’s view. For corporate audiences this matters: he is currently building inside the technology shift he is invited to speak about. Key speaking topics Entrepreneurship and the scale-up playbook Digital business models and platform economics Consumer fintech and mobile payments AI in product and engineering organisations Corporate venturing, M&A and integration Innovation portfolios and angel investing Building between Europe and the United States Ideal for CEOs and board directors weighing build, buy or back decisions on new digital businesses. Chief Strategy, Chief Innovation and Corporate Development leaders running venture and M&A activity. Banks, insurers and retailers facing fintech and platform challengers. Leadership groups at European corporates with US ambitions, or US groups expanding into Europe. Audience outcomes A clearer sense of how founders make speed and capital decisions that corporate processes typically slow down. A working framework for evaluating new business models against existing P&L economics. Concrete reference points from Idealista, Google, Flickr, Verse and the current Pensero AI build. A sharper read on where AI is creating leverage inside product and engineering teams right now.

Why organisations work with Bill Tolany He has run brand and marketing inside a category-defining grocer and operations inside Amazon’s ultra-fast delivery business, so he can talk about customer experience as both a marketing problem and a logistics problem. As Senior Director of Marketing at Whole Foods Market, he launched the integrated marketing team and grew alternative commerce sales by hundreds of millions of dollars; a specific commercial result, not a theme. His Amazon Prime Now experience as Regional General Manager gives him direct exposure to the operating model that consumer brands are now being benchmarked against. As Turnaround CEO of Greenling, he has carried the cost discipline and unit economics of a venture-stage e-commerce business, not just commentary on it. He moves easily between corporate transformation conversations and start-up advisory work, useful for buyers whose internal teams need to understand both worlds. Biography highlights Senior Director of Marketing, Whole Foods Market; founding leader of its integrated media team. Regional General Manager, Amazon Prime Now, during its launch and expansion phase. Turnaround CEO, Greenling, Inc., a mission-driven local food e-commerce business. Board Director, The Very Good Food Company Inc. and Caboo Paper Products. Advisor to multiple consumer and technology start-ups. US patent holder. Biography Whole Foods Market and Amazon were two of the most studied consumer businesses of the last decade. Bill Tolany held senior roles at both before they merged, which is unusual for any operator working in modern retail. At Whole Foods Market he served as Senior Director of Marketing and founding leader of the integrated media team. The brief covered brand, social and mobile; the result, according to the company’s own later disclosures, was the launch of an integrated marketing function and growth of alternative commerce sales by hundreds of millions of dollars. His public commentary on Whole Foods’ social strategy, where roughly 85% of corporate tweets were customer responses, became a reference point for retailers thinking about brand as service. He later ran Greenling, Inc. as Turnaround CEO, taking on the unit economics of a mission-driven local food platform. Amazon then recruited him as Regional General Manager for Prime Now, the ultra-fast local delivery business that pushed Amazon into the consumer experience grocers had previously owned. That role gave him direct exposure to how marketing, logistics and store operations have to be re-wired when a customer expects a one-hour window. He sits on the board of Caboo Paper Products, a sustainable bamboo paper products brand, and previously served on the board of The Very Good Food Company Inc., a plant-based food business. He also advises growth-stage companies in media, technology, and e-commerce. The throughline is practical: how a consumer brand sustains a relationship with its customer when the delivery model, the marketing channel and the competitor set all change at once. Key speaking topics Customer experience in modern retail Marketing and commerce integration Digital transformation in grocery and food E-commerce operating models Brand building through service and social Start-up and corporate innovation Plant-based and mission-driven consumer businesses Ideal for CMOs and customer experience leaders in retail, grocery and consumer brands Heads of digital, e-commerce and omnichannel inside consumer businesses Leadership teams at food, beverage and mission-driven consumer companies Corporate innovation and venture teams working with consumer start-ups Audience outcomes A clearer view of how marketing, operations and logistics combine to produce customer experience in modern retail. Specific reference points from Whole Foods Market and Amazon Prime Now on how brand and commerce can be run as one system. Sharper questions to ask about the unit economics of e-commerce and ultra-fast delivery models. Perspective on how legacy consumer brands can work with and learn from start-up operators.

Why organisations work with Blake Morgan Three books, each making a distinct argument about customer experience: the operational discipline of More Is More, the technology playbook of The Customer of the Future, and the leadership framework of The 8 Laws of Customer-Focused Leadership. Audiences leave with applicable frameworks they can put to work the following week. Over a decade of weekly interviews with chief customer officers and CEOs on The Modern Customer Podcast. That volume of primary-source research gives her keynotes a specificity and currency that circuit speakers cannot match. Before becoming a full-time author and speaker, Blake was a customer service leader inside a Fortune 100 company. She speaks to leadership teams as someone who has worked inside the operational machinery that turns CX strategy into delivery. Her work focuses on the question now dominating CX boardrooms: how AI and automation are reshaping what customers expect and how organisations respond. She handles both the technology substance and the human experience side with equal credibility. Biography highlights Author of three books on customer experience: More Is More (2017), The Customer of the Future (2019), and The 8 Laws of Customer-Focused Leadership (2024). The Customer of the Future was listed by Business Insider among the top 20 books executives were reading during the COVID-19 period, and placed on Book Authority’s Top 100 Future of Technology Books of All Time. Senior Contributor to Forbes, with additional bylines in Harvard Business Review and Hemispheres magazine. Host of The Modern Customer Podcast, featuring chief customer officers, CEOs and CX operators from across industries. Guest lecturer at Columbia University and UC San Diego; adjunct faculty in the Executive MBA program at Rutgers Business School. Dubbed “The Queen of CX” by Meta; LinkedIn Top Voice; named one of the Top 40 female keynote speakers by Real Leaders magazine. Biography Most organisations that describe themselves as customer-centric are not. They have customer language in the strategy deck and customer photographs on the wall, alongside operational decisions that point in a different direction. Closing that gap is the work Blake Morgan has done for most of her career. She was working in the field before customer experience existed as a named discipline. Three books have followed. More Is More argued that memorable customer experience requires sustained corporate investment and introduced her DOMORE framework for structuring the work. The Customer of the Future, published in 2019, set out ten principles for companies preparing for AI, automation, and rising customer expectations around frictionless experience. The 8 Laws of Customer-Focused Leadership, published in 2024, is a playbook for keeping a customer-centric strategy alive inside an organisation under pressure. What gives her work unusual breadth is the range of roles she holds in parallel. She is a Forbes Senior Contributor on customer experience, host of The Modern Customer Podcast with hundreds of chief customer officer interviews behind her, adjunct faculty in the Executive MBA program at Rutgers Business School, and an adviser to companies including Amazon, Marriott, Coca-Cola and the Federal Reserve Bank. Each role produces primary-source material for the others. The dominant CX question has moved on from whether to invest in AI-enabled customer experience design. It is now how to build AI that customers actively want to interact with, at scale, without losing the emotional quality of the brand. That is the question at the centre of Morgan’s current keynote, Designing AI Experiences That Customers Remember. Key speaking topics Customer experience strategy and operations AI-enabled customer experience design Customer-focused leadership Building customer-centric cultures across the organisation Employee experience as the foundation of customer experience The future of customer loyalty in the AI era Digital transformation in service-intensive businesses Ideal for Chief Customer Officers, Chief Experience Officers and heads of customer experience responsible for operationalising CX strategy across an organisation Senior leadership teams and boards deciding how to integrate AI and automation into customer-facing operations without eroding the brand CMOs and heads of digital who are moving their organisations from campaign-driven marketing to experience-driven growth Audience outcomes A usable framework for turning customer experience from a strategic slogan into a daily operating decision Specific examples from companies currently getting CX right, and those getting it wrong, drawn from Morgan’s primary-source interviews A specific assessment of where AI genuinely improves customer experience and where it currently makes it worse A checklist of what customer-focused leaders do differently, drawn from the research behind The 8 Laws of Customer-Focused Leadership

Why organisations work with Brent Hoberman He has built and exited two unicorns, lastminute.com and Made.com, and can speak to scaling and to failure with equal credit. Through Founders Factory and firstminute capital, he has first-hand visibility of more than 400 early-stage companies and 12 seed-stage unicorns, giving corporate audiences a live read on where technology is moving. His corporate partner list at Founders Factory, including The Guardian, L’Oreal, easyJet, Aviva and Reckitt Benckiser, means he speaks the language of incumbent strategy as well as founder strategy. As Co-Chair of Enterprise Britain and an adviser to successive UK Prime Ministers, he frames growth inside the real policy and capital conditions leaders operate under. He is candid about what went wrong at Made.com, which gives senior audiences a working case study in IPO timing, governance and post-pandemic demand rather than a highlight reel. Biography highlights Co-founder and former CEO of lastminute.com; sold to Sabre for approximately $1.1bn in 2005. Co-founder of Made.com; founding chairman until shortly before its 2021 IPO. Co-founder and Executive Chairman of Founders Factory, Founders Forum and firstminute capital. Appointed CBE in the 2015 New Year Honours for services to entrepreneurship. Co-Chair of Enterprise Britain; has advised multiple UK Prime Ministers on entrepreneurship policy. Non-executive director roles have included Guardian Media Group, TalkTalk, Shazam, Time Out and The Economist. Biography Lastminute.com went public in March 2000, weeks before the dot-com market broke. The IPO was 43 times oversubscribed and remains one of the fastest company listings in European history. Brent Hoberman was its co-founder and CEO, and he ran the business through the crash and on to a $1.1bn sale to Sabre in 2005. That arc, from frenzy to survival to exit, sits under almost everything he says on stage. Since then he has built three platforms that back other founders. Founders Factory runs corporate-backed accelerators with partners including The Guardian, L’Oreal, easyJet, Aviva, Marks and Spencer and Reckitt Benckiser. firstminute capital is a global seed fund backed by more than 130 unicorn founders. Founders Forum is the community that connects the two. The combined portfolio gives him a working view across several hundred early-stage technology companies at once. He also co-founded Made.com in 2010 and was its founding chairman. He stepped down before the 2021 IPO, having questioned its timing, and the company later entered administration. He uses that outcome directly in corporate sessions on governance, category demand and IPO readiness, which is rare among founders at his level. Outside operating roles, he co-chairs Enterprise Britain with Stephen Fitzpatrick and has advised successive UK Prime Ministers on small business, scale-up and entrepreneurship policy. He was appointed CBE in 2015 for services to entrepreneurship. The policy work matters on the platform because it lets him connect founder behaviour, capital markets and government posture in a way most technology speakers cannot. Key speaking topics Entrepreneurship and founder psychology Scaling consumer internet and marketplace businesses Venture investing and early-stage capital Corporate innovation and startup partnerships AI and consumer technology trends UK and European tech policy Ideal for Boards and executive committees reviewing innovation strategy Corporate venture and M and A teams working with startups CEO and founder gatherings inside private equity and VC portfolios Senior leadership offsites at consumer, retail, media and financial services firms Audience outcomes A clear read on which early-stage technology categories are attracting serious capital and why A practical view of how corporates get useful work out of startup partnerships, from someone who structures them Frank lessons from a founder who has been through a record-breaking IPO, a billion-dollar exit and a public company collapse A sharper sense of how UK and European policy, capital and talent conditions shape what boards can realistically plan for

Why organisations work with Brett King He built one of the first mobile-only banks. Bank 4.0 is grounded in operating experience at Moven, not theory borrowed from outside the industry. He has briefed governments and regulators, including advising the Obama administration on fintech policy, and continues to advise central banks and regulators on technology transformation. Two of his books, Augmented and Bank 4.0, became sustained international bestsellers, with Bank 4.0 recognised as Top Book by a Foreign Author in Russia in 2019 under a PwC-audited process. Breaking Banks and The Futurists give him a continuous, current read on what fintech operators, regulators and technologists are actually doing, week by week, in more than 180 countries. His thesis stretches beyond banking. The Rise of Technosocialism, co-authored with Richard Petty, sets out four scenarios for an economy reshaped by AI, automation, inequality and climate, which makes him a useful voice for boards thinking beyond their own sector. Biography highlights Founder of Moven, an early mobile-only banking startup launched in New York in 2011. Author of Bank 4.0, Augmented: Life in the Smart Lane, Bank 2.0, Bank 3.0, Breaking Banks and The Rise of Technosocialism (with Dr. Richard Petty). Inducted into the Fintech Hall of Fame by CB Insights in 2020. Host of Breaking Banks on VoiceAmerica and co-host of The Futurists podcast. Advised the Obama administration on fintech policy; advises bank boards and regulators internationally. Keynote stages include TED, Web Summit, The Economist events, SIBOS, Singularity University, IBM World of Watson and CES. Biography Most large banks were designed around branches, products and quarterly earnings. The industry now competes with software companies, payments networks, embedded-finance providers and increasingly with AI agents that sit between customers and money. The question for boards is no longer whether to digitise. It is what kind of institution they want on the other side of the next decade. Brett King has been close to that question for fifteen years. He founded Moven in New York in 2011, one of the first mobile-only banks, and used the experience as the basis for Bank 4.0: Banking Everywhere, Never at a Bank, which mapped how value, distribution and trust move when the branch is no longer the unit of banking. The book was named Top Book by a Foreign Author in Russia in 2019, under a PwC-audited award process, and remains widely cited inside the industry. His range stretches further than banking. Augmented: Life in the Smart Lane tracked how AI, sensors, biotechnology and smart infrastructure compound into a different operating environment for business and society. The Rise of Technosocialism, co-written with Richard Petty, takes the argument forward, setting out four scenarios for a world in which automation, inequality and climate force political economies to rewire. That body of work is why central banks, regulators and global financial institutions invite him into rooms where the question is structural, not tactical. Two podcasts keep his perspective current. Breaking Banks, which he hosts on VoiceAmerica, has become a reference point for fintech operators worldwide. The Futurists, which he co-hosts, gives him a regular working dialogue with technologists and researchers across AI, space, biotech and energy. His induction into the Fintech Hall of Fame in 2020 reflects the operating record, not the podcast catalogue. Key speaking topics The future of banking and financial services Embedded finance and the platform economics of money Artificial intelligence and the automated economy Fintech, regulation and the role of central banks AI, inequality and climate as forces reshaping political economy Long-range technology foresight for boards and regulators Ideal for Bank, insurer and asset-manager boards and executive committees setting digital and AI strategy Central bankers, financial regulators and policy bodies working on payments, digital assets and AI governance Large enterprises whose business model is exposed to fintech, embedded payments or AI-driven disintermediation Conferences and summits in financial services, technology and futures-of-industry programmes Audience outcomes A sharper read on where banking, payments and customer trust are moving over the next decade. A grounded view, from an operator, of what works and what fails when incumbents try to digitise. Named scenarios for how AI, automation and climate may reshape labour markets, capital and policy. A practical agenda for board-level discussions on AI deployment, fintech partnerships and regulatory exposure.