Inteligência Artificial e IA Generativa

Why organisations work with Jamie Bartlett He has spent more than a decade inside the parts of the internet that boards now worry about: dark net markets, crypto fraud, online radicalisation, generative AI manipulation. The reporting is first-hand, not desk-based. He built and ran the Centre for the Analysis of Social Media at Demos, giving him a rare combination of investigative journalism and large-scale data work on online behaviour. The People Vs Tech won the 2019 Transmission Prize and set out a specific argument about how digital systems destabilise democratic institutions, an argument that now reads as a forecast of the AI-and-elections debate. The Missing Cryptoqueen is one of the most successful financial-crime podcasts ever made; he can talk about crypto fraud and influence operations from inside the case file, not from a slide deck. He is comfortable in front of regulators, insurers and corporate boards, having spoken at the ABI Annual Conference and worked with governments on online harms and disinformation policy. Biography highlights Founder and former Director of the Centre for the Analysis of Social Media at the think tank Demos. Author of The Dark Net, Radicals Chasing Utopia, The People Vs Tech and The Missing Cryptoqueen, published by Penguin Random House and Hachette. Winner of the 2019 Transmission Prize and longlisted for the 2019 Orwell Prize for Political Writing for The People Vs Tech. Presenter of the BBC Two documentary The Secrets of Silicon Valley and the BBC podcast series The Missing Cryptoqueen and Believe in Magic. TED speaker; “How the mysterious dark net is going mainstream” has been viewed several million times. Technology contributor to The Telegraph, The Spectator, the New York Times, The Times, the Guardian, Foreign Policy and Prospect; writes the Substack newsletter How to Survive the Internet. Biography The OneCoin fraud took roughly four billion dollars from ordinary investors before its founder, Ruja Ignatova, vanished. Jamie Bartlett spent two years inside that story for the BBC, and the podcast he co-wrote and presented, The Missing Cryptoqueen, became one of the most-downloaded financial-crime investigations the BBC has ever produced. It is the clearest example of his method: long, embedded reporting inside the parts of the digital economy that institutions struggle to see clearly. That method runs through four books. The Dark Net mapped the subcultures, markets and ideologies operating below the public internet. Radicals Chasing Utopia tracked fringe political movements that have since shaped mainstream politics. The People Vs Tech, which won the 2019 Transmission Prize, argued that digital platforms were quietly hollowing out the conditions democracy needs to function. Boards reading it in 2018 found it provocative. Boards reading it now read it as a forecast. The analytical foundation came earlier, at Demos. Bartlett founded and led the Centre for the Analysis of Social Media for around a decade, combining investigative reporting with large-scale data work on online extremism, political movements and information operations. That work fed into BBC Two’s The Secrets of Silicon Valley and into regular contributions to the New York Times, The Times, the Guardian, Foreign Policy and Prospect. His current focus is the generative AI cycle and what it does to fraud, trust and democratic infrastructure. He writes the Substack How to Survive the Internet, speaks to insurers, regulators and corporates on digital risk, and has appeared at venues including the Association of British Insurers Annual Conference. The brief he answers most cleanly: help senior leaders see what is actually happening online, not what their dashboards say is happening. Key speaking topics Generative AI, democracy and corporate trust Online fraud, crypto scams and financial crime Disinformation, influence operations and information integrity Dark net markets and digital underworld economies Technology, regulation and the future of online harms Political radicalisation and digital subcultures Ideal for Boards, audit committees and risk committees grappling with AI, fraud and digital trust as governance issues Insurers, banks and financial services firms exposed to crypto fraud, identity risk and information operations CISOs, Chief Risk Officers and Heads of Compliance briefing executive teams on the changing online threat landscape Government, regulatory and policy audiences shaping rules on AI, online harms and platform accountability Audience outcomes A clearer picture of how generative AI is changing fraud, influence and information integrity in practice, beyond the headline narrative. Specific case material on OneCoin, dark net markets and online radicalisation that leaders can use to brief their own teams. A sharper sense of where digital risk now sits inside corporate governance, not only inside IT. Confidence in talking about technology, democracy and trust without leaning on consultancy abstractions. A reading of where the next two years of regulatory and reputational pressure on technology are likely to land.

Why organisations work with Jamie Siminoff He has the full founder arc on the record: invented a product category in a garage, pitched it on national television and walked out without a deal, rebuilt from near-bankruptcy, and sold to Amazon for about 1 billion dollars. He has run the acquired business inside Big Tech, giving buyers a rare view of what integration, reporting lines, and product autonomy look like after a landmark exit. He has repeated the cycle: founded Honest Day’s Work, sold it to Latch Inc., took the CEO seat at the acquirer, then returned to Amazon as a VP running Ring and adjacent smart home units. Most speakers have one exit story; he has a sequence. The Shark Tank rejection is specific and documented, which makes the resilience material credible rather than motivational. It is cited by the Sharks themselves as one of the biggest misses in the show’s history. He co-authored “Ding Dong: How Ring Went From Shark Tank Reject to Everyone’s Front Door” with Andrew Postman, published in November 2025, which gives buyers a named, durable reference point for the material. Biography highlights Founder and original CEO of Ring, acquired by Amazon in 2018 for approximately 1 billion dollars. Pitched DoorBot on ABC’s Shark Tank in 2013 and left without a deal; returned to the show as a guest Shark in 2018. Earlier founder of PhoneTag, the first voicemail to text service, and Unsubscribe.com, both acquired. Founder of Honest Day’s Work, acquired by Latch Inc. in 2023; subsequently appointed CEO of Latch. Rejoined Amazon in 2025 as Vice President running Ring and related smart home businesses, leading a pivot to AI. Babson College, Class of 1999, and Honorary Doctor of Laws from Babson in 2021, where he delivered the undergraduate commencement address. Co-author with Andrew Postman of “Ding Dong: How Ring Went From Shark Tank Reject to Everyone’s Front Door,” published November 2025. Biography Ring began as DoorBot, a Wi-Fi video doorbell built in a garage in 2011. By 2013 it was on Shark Tank, where every investor passed. The company was close to running out of money. Seven years later, Amazon bought it for roughly 1 billion dollars. That arc is the material Siminoff brings to the stage, and he brings it with the receipts. The more useful part of the story for serious operators is what happened between the rejection and the exit. Siminoff rebuilt the product and the brand, raised from Kleiner Perkins, Qualcomm Ventures, Goldman Sachs, DFJ Growth and Sir Richard Branson, and built Ring into a category defining consumer technology business. After the Amazon acquisition he stayed inside the company for five years, running Ring alongside Blink, Amazon Key and adjacent smart home lines. Most founder talks stop at the exit. His continues through integration. He has since extended the pattern. He founded Honest Day’s Work, sold it to Latch Inc. in 2023, stepped in as Latch’s CEO, and in 2025 rejoined Amazon as a Vice President running Ring and nearby smart home units, now pivoting the category toward AI. In November 2025 he published “Ding Dong” with Andrew Postman, the first full account of how Ring actually got built. A Babson graduate and Honorary Doctor of Laws from the same institution, he is one of a small group of founders who can speak to rejection, category creation, acquisition, and re-entry as connected stages of one working life. Key speaking topics Consumer technology product invention and category creation Scaling from prototype to acquisition Founder resilience through investor rejection Operating an acquired business inside Big Tech Smart home, connected devices, and AI in consumer hardware Brand building in hardware startups Hiring and team building in early stage companies Ideal for Founders, CEOs and product leaders in consumer technology and connected hardware Corporate innovation, strategy and M and A teams working on acquisition integration Investor audiences and startup ecosystems running portfolio or founder programmes Entrepreneurship centres and executive education audiences in business schools Audience outcomes A concrete, non-generic view of what it takes to get a hardware startup from prototype to billion-dollar exit. A working model for how to treat a high-profile rejection as distribution rather than a verdict. Specific insight into how an acquired category runs inside a company like Amazon, and what that means for teams going through similar integrations. A clear read on where consumer smart home and home security technology are heading as AI becomes the core layer of the product. Hiring and early team construction principles drawn from building Ring from a Craigslist hire list to a company sold for 1 billion dollars.

Why organisations work with Jason Bradbury Twelve years presenting The Gadget Show on Channel 5 trained him to make emerging technology legible to a general audience without diluting the substance. Boards get the same treatment. His 2026 keynote The AI Advantage introduces a “6 Degrees of AI” framework that maps AI impact across sectors, giving audiences a structured way to read their own industry rather than a generic overview. He completed MIT’s Artificial Intelligence: Implications for Business Strategy programme, anchoring the keynote content in a formal commercial-AI curriculum rather than vendor marketing. He combines keynote and host roles in the same booking. For technology summits and innovation days that need a credible anchor across the whole programme, this removes a casting decision. Biography highlights Presented Channel 5’s The Gadget Show from launch in 2004 to 2016, twelve years of prime-time technology broadcasting. Multiple Guinness World Records set on the programme, including fastest jet-powered street luge at 186.41 km/h. Author of the Dot Robot techno-thriller series for Penguin Random House: Dot Robot, Atomic Swarm, Cyber Gold. Completed MIT Sloan’s Artificial Intelligence: Implications for Business Strategy programme. Has sat on judging panels for the BAFTA Video Games Awards and the Media Guardian Innovation Awards. Keynote and hosting work with Vodafone, Samsung, Intel, Microsoft, Oracle, Sony, Audi, BMW, BP, Disney, Porsche, Salesforce, Royal Caribbean and BT. Biography Twelve years on Channel 5’s The Gadget Show is, among other things, twelve years of explaining emerging technology to an audience that did not study engineering. Jason Bradbury presented the programme from its 2004 launch through 2016, by which point he had also set multiple Guinness World Records on air, the most cited being a jet-powered street luge clocked at 186.41 km/h on the show’s 200th episode. The broadcasting work sits alongside a second strand of authorship. The Dot Robot series for Penguin Random House (Dot Robot, Atomic Swarm, Cyber Gold) is technology fiction for younger readers, and the same instinct runs through his keynote work: take a complicated technical subject, find the human stakes, hold attention. The keynote material has tightened as AI has moved up the boardroom agenda. Bradbury completed MIT Sloan’s Artificial Intelligence: Implications for Business Strategy course, and his 2026 talk The AI Advantage introduces a “6 Degrees of AI” framework intended to give business audiences a structured way to read AI impact in their own sector rather than a generic horizon scan. He is most commonly booked by organisations that want a single credible figure to anchor a technology day, keynote on AI in the morning, host panels in the afternoon, hold the room. Clients across that work include Vodafone, Samsung, Intel, Microsoft, Oracle, BMW, BP, Porsche, Disney and Salesforce. Key speaking topics Artificial intelligence for business audiences Sector impact of generative AI Future of work and automation Emerging consumer technology Robotics and autonomous systems Innovation and product disruption Technology event hosting and moderation Ideal for Technology summits and innovation days that need a single anchor across keynote and host roles Sales kick-offs and customer conferences using AI as the headline theme Boards and executive offsites looking for an accessible read on AI sector impact Awards ceremonies and brand events with a technology adjacency Audience outcomes A working mental model of where AI is heading across the next decade, mapped to the audience’s own sector Sharper questions to ask vendors, internal teams and consultants about AI claims A concrete sense of which AI use cases are credible now versus speculative Reduced sense that AI is a single undifferentiated wave, replaced with a structured view of where it lands

Why organisations work with Jay Baer He has built first-party research, not opinion, into the link between speed and revenue, including the finding that customers will pay up to 50% more to avoid waiting. He treats complaints as a growth channel, with a working method (Hug Your Haters) used by service and CX teams inside large consumer and B2B brands. He gives marketing and CX leaders a named framework for engineering word of mouth on purpose, drawn from Talk Triggers and case studies including DoubleTree, Five Guys, and The Cheesecake Factory. He has advised more than 700 companies through Convince & Convert, including roughly 30 of the FORTUNE 500, so the boardroom examples are first hand, not borrowed. He is one of a small group of speakers in this category to hold both CSP and CPAE Hall of Fame recognition from the National Speakers Association, which is a useful signal for buyers booking high-stakes general sessions. Biography highlights Founder of Convince & Convert, a customer experience and marketing strategy firm advising 700+ brands since 2008. Author of seven business books, including the New York Times bestseller Youtility, Hug Your Haters, Talk Triggers, and The Time to Win. Inducted into the CPAE Speaker Hall of Fame by the National Speakers Association, holds CSP designation. Clients cited across his consulting and advisory work include Nike, Oracle, Salesforce, Caterpillar, Allstate, and the United Nations. Author of the proprietary Time to Win research on customer responsiveness, including the finding that customers will pay up to 50% more to avoid waiting. Co-founder and editor of The Tequila Report, with a subscriber base above 50,000 and a substantial second-career media presence. Biography Most companies still treat customer service as a cost centre and word of mouth as a happy accident. Both assumptions are wrong, and both are expensive. The work that defines Jay Baer’s career has been to convert each of them into something a leadership team can actually manage. Through Convince & Convert, the strategy firm he founded in 2008, Baer has advised more than 700 companies on customer experience and marketing, including around 30 of the FORTUNE 500. Named clients include Nike, Oracle, Salesforce, Caterpillar, and the United Nations. The books carry the same operating logic into a wider audience: Youtility on help-as-marketing reached number three on the New York Times business list, Hug Your Haters reframed complaints as a retention asset, and Talk Triggers, written with Daniel Lemin, set out a structured method for engineering word of mouth using case studies from DoubleTree, Five Guys, and The Cheesecake Factory. His most recent book, The Time to Win, is the sharpest expression of the argument. It is built on proprietary research showing that two thirds of customers now rate speed as important as price, that more than half hire the first company to respond, and that customers will pay up to 50% more to avoid waiting. For CX and commercial leaders, the implication is direct: response time is a pricing variable. Recognition tracks the substance. Baer was inducted into the CPAE Speaker Hall of Fame by the National Speakers Association in 2018 and holds the CSP designation, two credentials held simultaneously by a small minority of working speakers. The practical consequence for buyers is reliability under pressure: he is one of the relatively few keynote choices in this category that large general sessions and senior leadership audiences both tend to find credible. Key speaking topics Customer experience strategy Customer responsiveness and speed to revenue Word of mouth as a managed marketing discipline Complaint handling and customer retention Practical AI for customer-facing teams Marketing as customer help, not interruption Ideal for Chief Marketing Officers, Chief Customer Officers, and Chief Experience Officers setting CX or growth agendas Sales, service, and contact-centre leaders being asked to convert responsiveness into commercial outcomes Franchise, hospitality, retail, and B2B brands where word of mouth is a material growth lever Annual conferences and leadership offsites that need a senior keynote with general-session range Audience outcomes A defensible position on why response time should be treated as a commercial metric, not a service KPI A working method for converting customer complaints into a retention and acquisition channel A repeatable approach to engineering word of mouth, with named operational examples to adapt A clearer view of where AI plausibly belongs inside customer-facing workflows, and where it does not Specific, named case studies the audience can quote in their own internal conversations the next week

Why organisations work with Jay Samit His framework for disruption is derived from operating on both sides of it: he led digital transformation at EMI and Sony when their core business models were collapsing, then went on to build and advise companies that were doing the disrupting. That dual vantage point is not common among innovation speakers. Disrupt You! provides a replicable method for identifying where value will migrate in a given industry, applicable at both the organisational and individual leadership level, giving teams a shared vocabulary and process, not just inspiration. His Deloitte advisory work means the framework has been stress-tested against the specific constraints of large, publicly accountable organisations, not just start-up environments. He translates exponential technology trends including AI, spatial computing, blockchain, automation into commercial and competitive decisions, rather than presenting technology as the end in itself. His Fortune column and WSJ documentary series give him a current, credible public presence that amplifies the authority he brings into a room; senior audiences have typically encountered his thinking before the engagement begins. Biography highlights Former Independent Vice Chairman, Deloitte Digital; led enterprise consulting across AI, robotics, IoT, and digital transformation Author of Disrupt You! (Flatiron Books, 2015), published in 12 languages, and Future Proofing You (2021) Global President of Digital Distribution, EMI / Capitol Records; led the label from negligible digital presence to industry benchmark for digital transition Creator and General Manager, Sony Connect; Executive Vice President, Sony Regular contributor to Fortune (bi-weekly column on exponential technologies), Wall Street Journal, and Harvard Business Review Adjunct Professor, USC Viterbi School of Engineering; UCLA Presidential Fellowship graduate, magna cum laude Advised LinkedIn and eBay pre-IPO; CEO of NASDAQ-listed SeaChange International Biography Most organisations understand disruption as something that happens to them. The harder strategic question is whether an organisation can develop the internal capability to anticipate market shifts and capture value from them before competitors or new entrants do, and what that requires structurally, culturally, and at the leadership level. Jay Samit has occupied both sides of that problem. As Global President of Digital Distribution at EMI and as the executive brought in to lead Sony’s digital transformation, he operated inside institutions whose core revenue models were being destroyed by technologies they could see but could not commercialise fast enough. Those experiences inform Disrupt You!, his internationally published framework for applying disruptor logic inside established organisations, which argues that the methods used to build new markets are the same methods available to incumbents willing to challenge their own assumptions. His subsequent role as Independent Vice Chairman of Deloitte Digital extended that work across industries and at scale, applying AI, robotics, and data analytics to the operational and competitive challenges of major global enterprises. That trajectory – from operator to adviser to author to investor – gives his arguments about disruption an empirical base that distinguishes them from frameworks developed in academic or consultancy settings alone. His writing appears regularly in Fortune, the Wall Street Journal, and Harvard Business Review, and he teaches innovation at USC’s Viterbi School of Engineering. Senior leadership teams engaging with his work gain not only a model for reading competitive environments, but a practical method for building the internal conditions that allow large organisations to act on what they see. Key speaking topics Disruption strategy for established enterprises Business model innovation and value migration Entrepreneurial thinking inside large organisations Exponential technologies and commercial strategy AI, automation, and competitive positioning Data analytics as competitive advantage Future-proofing careers and leadership capability Ideal for CEOs and executive leadership teams navigating competitive disruption or industry transition Chief Strategy Officers and Chief Innovation Officers building internal innovation capability Boards and senior leadership in media, financial services, retail, and technology sectors facing structural change Transformation leads and digital strategy functions tasked with operationalising change at enterprise scale Audience outcomes A structured way of thinking about where value will migrate in their industry, and how to position ahead of it rather than responding after the fact Practical methods drawn from Samit’s Disrupt You! framework for identifying market gaps and turning internal constraints into innovation triggers Clearer understanding of how exponential technologies (AI, automation, spatial computing) translate into specific commercial and competitive decisions A reframe of disruption as a strategic tool available to incumbents, not just start-ups – with examples from Samit’s own operational experience Greater confidence in communicating a growth and innovation agenda internally, using a common language and set of principles

Why organisations work with Jay Tuck He has reported on AI from inside the places it matters most: Ukrainian battlefields, US carrier decks, intelligence agencies, and the trading floors AI has effectively emptied. The talk lands as field reporting, not theory. His book Evolution ohne uns sold widely enough in Germany that the Bundeswehr bought 10,000 copies to put in front of its officers. The German defence establishment treats his framing as a serious internal reference, not bureau copy. He carries 35 years of ARD investigative reporting and a TEDxHamburgSalon talk past five million views. Audiences arrive already knowing the argument, which raises the floor on the room. He is fluent on AI risk in language that translates: what a generative model actually decides, where the human is no longer in the loop, and what a bank or hospital board can still control. Biography highlights 35 years at ARD German Television, including Executive Producer of the flagship nightly news programme ARD-Tagesthemen. Author of High-Tech Espionage (St. Martin’s Press), published in 14 countries. Author of Evolution ohne uns (Plassen Verlag), a German technology bestseller; the German Ministry of Defence acquired 10,000 copies for its armed forces. Author of KI und der moderne Krieg (Econ Verlag) on battlefield AI in the Ukraine war. War correspondent in Kuwait, Iraq, and Ukraine; embedded aboard USS Truman. TEDxHamburgSalon talk “Artificial Intelligence: It Will Kill Us” with more than five million views. Founder and CEO of Airtime Dubai Ltd, producing the technology magazine Understanding Tomorrow for Al-Jazeera Arabic. Biography The systems now embedded in military, financial, and clinical decisions are no longer fully legible to the people who own the risk. Code writes its own next version. Targets are nominated by software. Trades clear without a human in the chair. The question for any serious board is whether the governance model around these systems still matches what they actually do. Tuck reports on this gap from the inside. His investigative book High-Tech Espionage was published in fourteen countries by St. Martin’s Press. Evolution ohne uns became a sustained bestseller in Germany on Plassen Verlag, with the Federal Ministry of Defence acquiring ten thousand copies for distribution within the Bundeswehr. KI und der moderne Krieg documents how AI is being used and contested on the battlefield in Ukraine. The reporting sits on a long career in serious news. He spent 35 years inside ARD German Television, ending as Executive Producer of the flagship nightly programme ARD-Tagesthemen, with combat assignments across both Gulf Wars, Ukraine, and the carrier USS Truman. Bylines in Stern, Der Spiegel, Die Welt, Time, and Le Point. His TEDxHamburgSalon talk on AI risk has passed five million views. What he offers a room is the journalist’s job done well: specific cases, named systems, and a clear account of where human authority over machine decisions has already been ceded. Key speaking topics Artificial intelligence and national security AI in modern warfare Autonomous weapons and the human-in-the-loop question AI in financial markets and algorithmic trading AI in law enforcement and biometric forensics Cybersecurity and high-tech espionage AI in healthcare and clinical decision-making Ideal for Boards and audit committees stress-testing AI risk and oversight Defence, intelligence, and law enforcement leadership audiences CROs, CISOs, and heads of compliance in regulated industries Senior leadership offsites in financial services and healthcare are reckoning with model risk Audience outcomes A working vocabulary for how contemporary AI systems actually make decisions, and where human review has quietly dropped out. Named case studies from defence, finance, and law enforcement where the technology has already moved past existing governance. A sharper read on which AI risks belong on a board agenda and which sit lower in the organisation. A grounded view of the strategic stakes for Western institutions as adversary states deploy AI in conflict and intelligence.

Why organisations work with Jeannie Walters She gives operators a working method, not a slogan: the CXI Navigator and CXI Compass frameworks turn customer-experience strategy into something a leadership team can run, not just endorse. She translates CX from a contact-centre function into a board-level commercial lever, framed around retention, loyalty, and the cost of reactive service. The dual credential set (CCXP and CSP) is unusual: she is certified in the discipline she speaks on and in the craft of speaking itself, which means content holds up under scrutiny from CX practitioners. A 2026 book with Mission Driven Press and Simon and Schuster distribution gives her thesis a citable spine, with named tools (CX Mission Statement, CX Success Blueprint, Four Cs of CX Culture) leaders can take back into the business. Reach into operating teams runs deeper than most keynote speakers: more than 500,000 LinkedIn Learning participants, plus the Experience Action podcast, mean her language is already inside many client organisations before she arrives. Biography highlights Founder and CEO of Experience Investigators, a customer experience consultancy founded in 2009. Author of “Experience Is Everything: Making Every Moment Count in the Age of Customer Expectations” (Mission Driven Press, April 2026). Certified Customer Experience Professional (CCXP) and charter member of the Customer Experience Professionals Association. Certified Speaking Professional (CSP) and Professional Member of the National Speakers Association. Host of the Experience Action podcast, recognised by CX Network among its leading CX podcasts. LinkedIn Learning instructor whose courses have reached more than 500,000 learners; named clients include Verizon, Siemens, GitLab, PayPal, BASF, Comcast, Allstate, and SAP Litmos. Biography Most companies that say they are customer-centric are not. They are service-centric, organised to absorb complaints, route tickets and react to survey scores. The decisions that actually shape loyalty, retention and willingness to pay sit upstream, in product, operations and leadership, and that is the gap Jeannie Walters has spent two decades closing. She is the founder and CEO of Experience Investigators, the consultancy she launched in 2009 to help organisations design customer experience as a deliberate discipline rather than a reactive function. Her clients include Verizon, Siemens, GitLab, PayPal, BASF, Comcast, Allstate and SAP Litmos, and the work tends to focus on the same problem: leadership intent that does not survive contact with the operating model. Her 2026 book, “Experience Is Everything: Making Every Moment Count in the Age of Customer Expectations”, published by Mission Driven Press with Simon and Schuster distribution, sets out the thesis. CX is treated as a business discipline with named tools, including a CX Mission Statement, a CX Success Blueprint, and the Four Cs of CX Culture, that give leadership teams something to run rather than something to admire. Her CXI Navigator and CXI Compass frameworks structure the operating side of that work. Credentials reinforce the practice. She is a Certified Customer Experience Professional and a charter member of the Customer Experience Professionals Association, a Certified Speaking Professional, and a LinkedIn Learning instructor whose courses have reached more than 500,000 learners. The Experience Action podcast, named by CX Network among its top CX podcasts, extends her work into the day-to-day of leaders trying to put it into effect. Key speaking topics Customer experience strategy Customer loyalty and retention Proactive versus reactive customer experience Customer journey design Employee experience and CX alignment CX measurement and accountability AI in customer experience Ideal for Chief Customer Officers, Chief Experience Officers and CX leadership functions CMOs and Chief Revenue Officers responsible for retention and lifetime value Heads of operations and service in B2C and B2B businesses where churn is a board issue Senior leadership teams trying to convert customer-centric language into operating discipline Audience outcomes A working definition of customer experience as a commercial discipline, separate from customer service. A method for spotting where the journey is leaking value, drawn from the CXI Navigator and CXI Compass frameworks. A clearer link between CX investment and the metrics finance and the board care about: retention, lifetime value, churn cost. A practical view of how AI changes CX expectations, and where automation should and should not enter the journey. Language and tools (CX Mission Statement, CX Success Blueprint, Four Cs of CX Culture) leaders can take into the next operating review.

Why organisations work with Jeff de Kleijn Two decades inside HP and Canon across Asia Pacific and Europe, including running HP’s Large Format Printing business for APJ, gives him operating credibility with senior leaders who have lived through global restructures. Works fluently across Western systems thinking and Chinese strategic philosophy, useful for European and US executive teams navigating Asia exposure without simplifying it. Frames leadership as an operating system question, where decision rights, rhythm and supervisory clarity are the variables, not personality or style. Brings a working executive’s vantage point through his current role leading Dilaco, so the room hears a peer, not a retired commentator. Biography highlights Former General Manager, Large Format Printing Division, HP Asia Pacific and Japan. Senior executive roles at Canon across Europe and Asia. Chief Executive of Dilaco Group since 2019. Founder of Cortlandt Gulch, his leadership advisory and writing platform. Forthcoming book, Postmodern Leadership: Navigating Crises and Complexity in the Information Era. Trained in theatre and improvisation at the Bruges Conservatory of Music & Arts; works in English, Dutch and Chinese. Biography Most large organisations are still wired to push decisions up and instructions down. That structure is breaking against the speed and interdependence of the systems leaders now operate in. Jeff de Kleijn’s work begins from that mismatch, and from the specific question of how senior teams behave once they accept it. His authority on the subject is operational, not theoretical. He spent two decades in senior roles at HP and Canon, including running HP’s Large Format Printing business across Asia Pacific and Japan, before taking over Dilaco, a Belgian IT services group, in 2019. The throughline is leading commercial organisations through restructure, geographic complexity and technology shifts while the formal authority structure was always slightly behind events. He writes and advises through Cortlandt Gulch, and is finishing a book, Postmodern Leadership: Navigating Crises and Complexity in the Information Era, that sets out his core argument. Power inside large organisations has already moved from position to network connectivity. The leaders who are getting traction are the ones rebuilding their operating rhythm, supervisory cadence and decision rights around that fact, rather than working harder inside the old chart. What he brings to a room is the combination of a sitting executive’s vocabulary, exposure to both European and Asian operating cultures, and a stage discipline shaped by training in theatre at the Bruges Conservatory. Senior audiences leave with a sharper view of where their own authority architecture is misfiring, and a vocabulary for fixing it. Key speaking topics Networked and decentralised leadership Decision rights and supervisory clarity in complex organisations Leadership operating models under systemic uncertainty AI as an institutional, not technological, force Eastern and Western strategic thought in executive practice Restructuring and post-transformation leadership Ideal for Boards and executive committees redesigning how authority and decision rights operate post-restructure CEOs and group MDs of multi-region businesses with significant Asia exposure Private equity portfolio leadership teams under pressure to operate with fewer layers Transformation and strategy leads working on the leadership operating model, not just structure Audience outcomes A clearer read on where their current authority structure is the bottleneck, not the workload Specific language for separating control, coordination and supervision as distinct leadership tasks A working frame for combining Western strategic analysis with Chinese strategic thinking in real decisions A more honest internal conversation about what their organisation actually needs from its top team

Why organisations work with Jeffrey Schnapp He has done the rare thing of building both a respected academic institution (metaLAB at Harvard, Stanford Humanities Lab) and a venture-backed hardware business (Piaggio Fast Forward, makers of the gita robot). Most innovation speakers have done one or the other. The gita robot, which he co-conceived, won the 2020 Red Dot Award Best of the Best. He can speak to product design as a senior operator, not as a commentator on other people’s products. His framework treats culture, narrative, and material design as part of the same engineering problem. For consumer brands, mobility companies, and cultural institutions, that is the integration most teams never manage internally. He sits at the centre of the most serious institutional conversations on the future of libraries, museums, archives, and AI-augmented knowledge work, with Harvard’s Berkman Klein Center, the Triennale di Milano, and the Canadian Centre for Architecture among his collaborators. Biography highlights Carl A. Pescosolido Chair in Romance Languages and Literatures and Comparative Literature, Harvard University; Chair of the Department of Comparative Literature. Founder and faculty director of metaLAB (at) Harvard; faculty co-director of the Berkman Klein Center for Internet and Society. Co-founder and Chief Visionary Officer of Piaggio Fast Forward; former CEO 2015 to 2018. Founding director of the Stanford Humanities Lab, 1999 to 2009. Co-author of Digital_Humanities (MIT Press, 2012); author of FuturPiaggio (2017) and Storia rapida della velocita (2025), winner of the 2025 Premio di saggistica “Citta delle rose.” Speaker at TED, the United Nations, and the Royal Academy of Sweden; gita robot recipient of the 2020 Red Dot Award Best of the Best. Biography The gita robot, a two-wheeled cargo follower built by Piaggio Fast Forward in Boston, won the 2020 Red Dot Award Best of the Best. Its co-founder is a Harvard professor of comparative literature. That sentence is the simplest way to describe what Jeffrey Schnapp does: he runs serious cultural scholarship and serious product engineering as a single practice, and ships from both ends. At Harvard he holds the Carl A. Pescosolido Chair, chairs the Department of Comparative Literature, and founded metaLAB, an experimental research unit at the intersection of design, technology and the humanities. He is also a faculty co-director of the Berkman Klein Center for Internet and Society. Before Harvard he founded and ran the Stanford Humanities Lab, one of the earliest serious experiments in digital humanities infrastructure. In parallel, he co-founded Piaggio Fast Forward, the robotics arm of the Italian mobility group behind Vespa, and served as its CEO from 2015 to 2018 before moving into the Chief Visionary Officer role. PFF has shipped the gita and gita mini personal cargo robots and, in 2025, the kilo utility robot. His authored work, including FuturPiaggio and the prize-winning Storia rapida della velocita, treats mobility, speed and material culture as questions a serious product company needs to answer. The pattern across his career is a refusal to separate cultural intuition from operational delivery. He has curated exhibitions at the Triennale di Milano and the Canadian Centre for Architecture, redesigned tunnels in Trento into a working history museum, and helped define what the next generation of libraries, archives and AI-augmented knowledge tools will look like. For corporate audiences working on brand, customer experience, mobility, or innovation portfolios, that integrated view is the asset. Key speaking topics Innovation at the intersection of design, culture and technology Mobility and the future of urban life Robotics and human-centred product design The future of libraries, archives and museums AI and the future of knowledge work Cultural history as a strategic asset for brands Design-led entrepreneurship Ideal for Boards and executive teams in mobility, consumer products, and design-led brands Innovation, R&D, and design leaders integrating cultural insight into product development Cultural institutions, libraries, and museum leadership rethinking their operating model Universities and think tanks commissioning on the future of knowledge work and the humanities Audience outcomes A working model for treating cultural history and product design as one discipline rather than two budgets Concrete reference cases from Piaggio Fast Forward, metaLAB, and large-scale curatorial projects A clearer view of how AI is reshaping libraries, archives and knowledge institutions, from someone building inside both the academy and a venture A vocabulary for senior teams who want innovation programmes that produce shipped objects, not slide decks

Why organisations work with Jennifer Hyman She has run the full arc of a venture-backed consumer subscription business, from a Harvard Business School idea in 2008 to a $1.7 billion IPO in 2021, and can speak to each stage with named decisions rather than highlight-reel anecdotes. She led Rent the Runway through a near-existential 2020, when its core demand collapsed overnight, and reset the cost base, capital structure and product. Boards under pressure want that recovery story from the operator who lived it. She sits on the board of The Estee Lauder Companies and advises Goldman Sachs through the Launch With GS council, giving her a working view of how large incumbents think about disruption from the inside. She is one of only 30 women to have taken a US company public and the first to do so with an all-female CEO, COO and CFO line-up. That credential travels well in conversations about leadership pipeline and capital access. She speaks from the operator seat on how AI is changing what a customer relationship actually is, drawing on Rent the Runway’s own use of data and personalisation rather than abstract framing. Biography highlights Co-founder and CEO of Rent the Runway since 2009; Chair of the Board. Took Rent the Runway public in October 2021, raising $357 million. Board Director, The Estee Lauder Companies. Audit Committee and Nominating and ESG Committee. Founding member of the NYSE Board Advisory Council. Adviser to Goldman Sachs via the Launch With GS Council. Named to TIME 100 Most Influential People (2019); Fortune 40 Under 40; Fast Company Most Creative People in Business; Forbes 12 Most Disruptive Names in Business. BA in social sciences and MBA, Harvard University. Biography Rent the Runway started as a Harvard Business School project in late 2008 and reached public markets in October 2021 as the first US listing led by an all-female CEO, COO and CFO trio. The company raised $357 million and listed at a $1.7 billion valuation. The person who built it from idea to ticker is Jennifer Hyman, co-founder, CEO and Chair of the Board. The interesting period for boards is not the launch. It is what happened after. The pandemic took out Rent the Runway’s core demand, weddings, events, office wear, almost overnight in early 2020. Hyman cut costs, restructured debt, reworked the subscription product, and brought the business through to IPO eighteen months later. She has since had to defend the model against shifting consumer behaviour, capital market repricing of growth, and the entry of larger players into resale and rental. Outside the operator role, Hyman serves on the Board of Directors of The Estee Lauder Companies, on its Audit Committee and Nominating and ESG Committee. She is a founding member of the NYSE Board Advisory Council and sits on the Launch With GS Advisory Council for Goldman Sachs, where the brief is improving capital access for female and diverse founders. She was named to TIME’s 100 Most Influential People list in 2019, with the profile written by Diane von Furstenberg. Hyman’s value in a board conversation is the texture of having actually done the things most strategy decks describe. She can speak to category creation, to subscription unit economics under stress, to the use of AI in personalisation and inventory, and to the politics of taking a venture-backed consumer business through a public listing without losing operational grip. Key speaking topics Subscription business model design Category creation in consumer markets Recovery and reset after demand shock AI in consumer personalisation and inventory Capital access for founders and underrepresented operators Founder-CEO journey through IPO Ideal for Boards and executive teams reviewing strategy under model pressure CEO and CFO audiences in consumer, retail, fashion and subscription businesses Investor and capital-markets events focused on founder access to capital Women’s leadership and pipeline programmes at senior levels Audience outcomes A clear-eyed account of what category creation actually costs from someone who has done it A working view of how a venture-backed CEO restructures a business through a demand shock Insight into how AI is being used in subscription consumer businesses today, with named examples from Rent the Runway A senior-operator perspective on the IPO process and post-listing reality Specific arguments for how capital access changes when founder pipelines change

Why organisations work with Jennifer Sarah Boone Native bilingual fluency in German and English – thinking simultaneously in both, not translating between them – means international technology events get equivalent quality of moderation across both audience groups. Her MSc in Business Psychology, completed in 2024 with a focus on digital coaching and consulting, means she can interrogate a panel on AI ethics or data governance with the vocabulary that makes technical experts take the conversation seriously. A broadcast career built across three countries – news editing at Wack Radio in Trinidad and Tobago, TV presenting at Reelkandi in Hamburg, morning show hosting in the UAE – gives her a level of live composure under pressure that is professional in the deepest sense. She has moderated at Deutsche Telekom’s stage at Mobile World Congress 2023 in Barcelona and at events connected to the German government’s Digitalgipfel – two of the most scrutinised technology forums in Europe. A cross-sector client portfolio spanning enterprise software (SAP, Google), semiconductor and automotive technology (Infineon, TWAICE Technologies, Nexperia), and climate innovation (Greentech Festival) means she can move between technical depth and commercial context within a single event day. Biography highlights Bilingual presenter and event moderator with over 20 years of professional on-stage and on-camera experience MSc in Business Psychology (focus: digital coaching and consulting), DIPLOMA Nordhessen, completed 2024 BA in Media Management and Media Journalism, DIPLOMA Nordhessen Host at Deutsche Telekom’s stage, Mobile World Congress 2023, Barcelona Client portfolio includes SAP, Google, Infineon, TWAICE Technologies, Nexperia, and Greentech Festival Confirmed panel moderation topics include AI ethics, autonomous mobility, cybersecurity, data governance, digital sovereignty, and sustainable aviation Broadcast background: Wack Radio (Trinidad and Tobago), Reelkandi TV (Hamburg), morning show host (UAE) Performing arts training at Stage School of Music, Dance and Drama, Hamburg Biography The moment a technology panel drifts – experts talking past each other, the room disengaging – organisations discover that event facilitation is a specialism, not an afterthought. Jennifer Sarah Boone has spent over 20 years preventing that failure, moderating across AI, digital transformation, autonomous mobility, and sustainability for some of the most demanding technology forums in Europe. Her academic formation is unusual for a professional host. An MSc in Business Psychology – completed in 2024, focused on digital coaching and consulting – sits alongside a BA in Media Journalism. That combination produces content literacy, not just stage craft. She can interrogate a panel on data governance, AI safety, or software-defined vehicles with the vocabulary and curiosity that makes subject-matter experts raise their game. Her broadcast roots run deep. News editing at Wack Radio in Trinidad and Tobago, TV presenting at Reelkandi in Hamburg, morning show hosting in the UAE built a live composure that a conference facilitator cannot replicate. She was a working journalist before she was a technology moderator, and that shows in how she manages complexity at speed. Deutsche Telekom trusted her to front their stage at Mobile World Congress 2023 in Barcelona. What makes her specifically valuable to international technology events is native-level bilingual fluency in German and English – a combination exceptionally rare at this professional level in Europe. Clients spanning SAP, Google, Infineon, TWAICE Technologies, and the German government’s Digitalgipfel represent the full spectrum of environments where moderation quality is commercially and reputationally visible. Key speaking topics Technology and AI event moderation Digitalisation and digital transformation Artificial intelligence and human communication Autonomous mobility and future technologies Sustainability and climate innovation Cross-cultural and multilingual communication Ideal for Technology conference programme directors and corporate event leads managing flagship international forums CTOs and CDOs hosting multilingual summits or cross-border innovation events Government and public sector digital policy bodies running German-language or bilingual events Corporate communications leads managing hybrid or large-format live technology productions Audience outcomes Panels that remain structured and substantive without losing energy or audience accessibility Complex AI and digital transformation content rendered in language that non-specialist senior leaders can engage with and act on Multilingual events where German and English audiences receive the same quality of facilitation Coherent through-lines connecting multiple speakers, disciplines, and sessions across a full event day A stage environment where technical experts and strategic executives communicate with each other rather than alongside each other

Why organisations work with Jennifer Vessels The P.E.A.C.E. Framework gives transformation a structured language and methodology: not abstract change theory, but a tested roadmap built from live engagements inside organisations including Adobe, Cisco, and Novartis She brings Silicon Valley operational experience applied globally. Having led transformation programmes across Europe, the Middle East, and Asia, she translates insider knowledge of how the world’s most innovation-intensive organisations actually work into practical approaches for complex, multinational businesses She is an active CEO running transformation programmes concurrently with her speaking engagements, meaning her insights reflect current deployments, not retrospective case studies Her work on generational integration, aligning Gen Z talent, AI capability, and experienced human capital, addresses a workforce tension that most change and transformation speakers do not tackle with equivalent specificity Through the Executive Growth Alliance (EGA), she connects audiences to a live community of F100 leaders navigating the same challenges, giving organisations access to a peer learning network beyond the event itself Biography highlights CEO of Next Step, Silicon Valley consulting firm leading business transformation for global enterprises since 2006 Founder, Executive Growth Alliance: a global peer community of Fortune 100 leaders focused on future-of-work and AI adoption Creator of the P.E.A.C.E. Framework (Purpose, Exploration, Action, Collaboration, Empowerment), deployed across organisations including Adobe, Cisco, Google, IKEA, Microsoft, Novartis, and Schneider Electric Awarded “Best Technology Speaker ’24” (IOFM, Diversified Communications) Author of No Clue, No Fear: Navigating Storms of Change; new book Emergence: How Leaders Break Free from Outdated Thinking (Wiley, October 2026) Featured by EFMD, the World Economic Forum, the Institute of Directors, the San Jose Mercury News, and The New York Times MBA, San Jose State University; MS Occupational Psychology, University of London; INSEAD board governance certification Early career: international business development at Tandberg (acquired by Cisco); Director of Global Sales Operations at Tandem Computers Biography Leadership thinking built for the Industrial Age is not built for what organisations are experiencing now. Most change programmes assume that if the strategy is sound and the technology is right, transformation will follow. It does not. The missing variable is almost always how leaders are thinking, and what they are willing to let go of. Jennifer Vessels has spent two decades inside that gap, working as CEO of Next Step across Silicon Valley, Europe, the Middle East, and Asia. Her client list includes Adobe, Cisco, Google, IKEA, Microsoft, Novartis, and Schneider Electric: organisations navigating business model change, AI adoption, and leadership redesign at scale. From that operational experience, she developed the P.E.A.C.E. Framework: a structured methodology giving leaders a repeatable roadmap through disruptive change rather than a case for why change is necessary. What distinguishes her position is its currency. She is not drawing on past engagements. As an active CEO running transformation programmes alongside her speaking work, the examples she brings to audiences reflect live challenges rather than archived successes. She also founded the Executive Growth Alliance, a community of F100 leaders using collaborative challenge-resolution as a vehicle for building future-readiness collectively. Her book Emergence: How Leaders Break Free from Outdated Thinking (Wiley, October 2026), endorsed by Thinkers50 co-founder Stuart Crainer, extends the framework into a broader argument about the leadership models that are no longer fit for purpose, and what replaces them. Key speaking topics AI Adoption and Human-Centred Integration Change Leadership and Organisational Transformation Future of Work and Generational Integration The P.E.A.C.E. Framework for Leading Through Change Silicon Valley Innovation Applied to Global Business Business Model Redesign in an AI Era Ideal for CEOs and senior leadership teams navigating business model transformation or AI adoption programmes Boards and executive committees seeking a working practitioner’s perspective on AI-era leadership CHROs and people leaders managing generational integration, workforce redesign, and future-of-work strategy Transformation leads and change management functions inside large multinational organisations Audience outcomes A structured, repeatable framework (P.E.A.C.E.) that gives teams shared language for leading through uncertainty, usable Monday morning A clear diagnosis of why AI adoption and transformation programmes stall at the leadership level, with specific approaches to address it Practical tools for integrating generational diversity, particularly Gen Z talent alongside experienced human capital and AI capability A first-hand view of how organisations including Adobe, Google, Microsoft, and Nvidia are integrating people with advanced technology, applied to the audience’s own market A mindset shift from defending what is crumbling to building what is emerging, positioning disruption as a source of competitive advantage